Name: TownePlace Suites by Marriott Thunder Bay
Address: 550 Harbour Expressway, Thunder Bay, P7B 6P4, CA

10/10

Exceptional

05 Aug 2026

David

Well organized 👌

10/10

Exceptional

05 Aug 2026

Teresa Rose

Clean room ,very nice room

10/10

Exceptional

04 Aug 2026

manon

L’hôtel est parfait sauf la grandeur de la piscine et du jacuzzi. Si vous pensez faire des longueurs et relaxer dans un grand jacuzzi, oubliez ça ! C’est très petit.

2/10

Poor

02 Aug 2026

Mrs. Alla

Awful experience staying here with family of four (2 young adult kids). The first thing we noticed walking in was the smell of mold and what smelled like feet. The smell got worse on our floor we stayed on 3rd floor. The smell was unbearable in our room. The carpeting was old and dingy throughout and bathroom was old and mouldy and overall uncomfortable with tiny bathing room and toilet - we are thin tall people and we struggled to fit! The worst however was the air conditioner unit that was blowing sideways out of a wall directly onto the our faces all night long. It was such a loud noise emanating out of the AC unit! It kept everyone up all night! My kids and I got a sore throat from the cold air blowing non stop at us. The other terrible thing was the light under the stove fan that was so bright forcing everyone to sleep with it all night long! Not that we could sleep. I have to say it was the worst hotel experience ever. The design of the hotel is incredibly poor too - they had all kinds of closet rooms in the room but the bathroom was tiny and the sink was out of the bathroom so you were forced to brush your teeth and gargle in front of your family! Awful stay will never recommend. Expensive and not worth it at all!!! You have been warned!

6/10

Pleasant

01 Aug 2026

Francois E

Staff was excellent. Breakfast was great. Pool was ok (a little on the small side for busy kids). The one area that was really lacking was upkeep and cleanliness. The floor in the room was filthy, there were buggers on the wall in the bathroom, etc. We had stayed at the same banner hotel previously and were definitely expecting a fresher room than what we got.

8/10

Excellent

01 Aug 2026

Marco

Clean rooms. Good breakfast

10/10

Exceptional

28 Jul 2026

Tina

Nice place to stay quiet

8/10

Excellent

25 Jul 2026

Brent

The property was ok, the cleaners definitely need more supervision. Could be a great hotel if it was cleaned better. Morning breakfast was not up to typical Marriott standards.

6/10

Pleasant

25 Jul 2026

Chi Keung

The room was stinky, carpet in the hallway was not clean and smelly. The bed was not comfortable and noisy. Staff were ok.

10/10

Exceptional

23 Jul 2026

Odette

Notre pourrai passe au bout du corridor au-dessus de la porte de sortie de côté. C’était bruyant car les gens se regroupaient pour fumer et parler. Nous avons du fermer notre fenêtre.

10/10

Exceptional

21 Jul 2026

Tammy

Came for medical appt
Booked one night and needed to stay an extra night
The staff was very helpful and room was great

Partner

10/10

Exceptional

21 Jul 2026

Curtis

Great breakfast

Family_with_children

8/10

Excellent

19 Jul 2026

Ihor

the sink was clogged

Pet

10/10

Exceptional

18 Jul 2026

Odette

I supported this hotel.

Partner

10/10

Exceptional

17 Jul 2026

Real

C est un endroit où tout est parfait

Partner

10/10

Exceptional

17 Jul 2026

Anas

I liked the room as its type was a suite. Staff offered breakfast bag as we needed to check out early morning before breakfast start. We liked their offer, thanks to them.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Susan

Great room, kitchen and spacious. Great to have a fridge with freezer Would definitely stay again

Family

8/10

Excellent

15 Jul 2026

Kathy

Well equipped and clean

Friends

8/10

Excellent

14 Jul 2026

Brian

The breakfest has eags and bacon and was good. The rooms were clean, not the best but OK, little more care could be used to clean shower floor.

Business Partner

8/10

Excellent

13 Jul 2026

Vickie

Rooms looked a little tired and carpets in hallways need a good shampoo. Otherwise pool was lovely and breakfast options were great with lots of choice available. Enjoyed our stay for the most part.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Younus Ismail

Breakfast was adequate. There was a sign for vegetarian quiche, but they never refilled it after it was empty even though breakfast is till 10:30am.
We were also charged an extra $8 on our booking, which showed up on my bank statement, which was paid on checkin.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Richard Scott

I'm first time in a hotel with a stove, dishwasher, full size fridge, dishes, utensils, etc. Amenities are within walking distance and downtown is a very short drive.

The hotel was clean and well kept. The air conditioner was a little loud but the window open kept the room cool. The staff were helpful and professional

Partner

10/10

Exceptional

11 Jul 2026

Niraj

Clean close to the main road and very good breakfast. Great staff and good service

Partner

8/10

Excellent

10 Jul 2026

Veniamin

Convenient location. Good place to stay.

Self

8/10

Excellent

10 Jul 2026

Mario

Nice and comfortable rooms.
Good breakfast included.
Friendly staff.

Partner

10/10

Exceptional

10 Jul 2026

Suzanne

Very clean Hotel. Stayed 3 days. Breakfast offered many options.

Partner

8/10

Excellent

10 Jul 2026

Susan

Good room. Freezer was great to have when travelling. Would definitely stay again

Family

8/10

Excellent

09 Jul 2026

Linda

Breakfast is delicious and staff are very friendly.

Friends

10/10

Exceptional

07 Jul 2026

David

Clean, nice friendly, perfect! Comfortable, quiet,neoomy, perfect!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Nadia

I enjoyed the kitchen amenities. I like the complimentary breakfast.

Family_with_children

10/10

Exceptional

05 Jul 2026

jim

Excellent staff, great breakfast, great location and amenities nearby

Family_with_children

10/10

Exceptional

04 Jul 2026

Robert

The rooms were very comfortable and clean. Only suggestion would be to start breakfast at 6:00 instead of 7:00 for the early travellers.

Family

10/10

Exceptional

02 Jul 2026

Dann

EV charging would be great. Otherwise tidy and clean.

Family_with_children

8/10

Excellent

29 Jun 2026

Regina

Great breakfast

Partner

10/10

Exceptional

28 Jun 2026

Roxanne

Everything was great - just wish there was a run for the pups - our room was great for being a family of 4 with 2 dogs.

Family_with_children

10/10

Exceptional

22 Jun 2026

Sarah

It was a very nice stay. I would say it’s in my top 3 hotels I’ve ever stayed in. Friendly, helpful staff, and clean hotel over all. Great breakfast with plenty of options. Hot tub jets were amazing.

Pet

8/10

Excellent

22 Jun 2026

Charles

Professional staff,polite,accommodating, . Some areas of the room could use a deep clean.

Self

10/10

Exceptional

22 Jun 2026

Ana

Very spacious, comfortable, and sparkling clean room. It even had a kitchen area with sink, cooktop, fridge (not a frigobar) and microwave. Staff was incredibly friendly and helpful. The complimentary breakfast was great too! Even my two cats lived it!

Pet

6/10

Pleasant

18 Jun 2026

Pamela

Just had a few issues, nothing major, just annoying.
Everything was unplugged in my room so no outlets or lights worked. And since they are \"child proof\" outlets getting a plug back in was a challenge.
A few light switches did not work so the room was a bit dark.
Bathroom sink drain made gurgling noises off and mostly on, very annoying at night. As well as the fridge sounded like it was running water at times.

No room refresh. So came back to last nights takeout and messy sheets. Said they were running behind (at 5:30pm) and someone would come by. Never did.

Self

10/10

Exceptional

04 Jun 2026

anna

Clean and good breakfast

Partner

6/10

Pleasant

28 May 2026

Sherie

No Comment

Family_with_children

10/10

Exceptional

24 May 2026

Christina

We really enjoyed the pool and hot tub. The hot breakfast options were amazing too!

Family_with_children

10/10

Exceptional

20 May 2026

Albert

OK And even better on week-ends than weekdays.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Sean

The room was so spacious, pool was great and the breakfast buffet was fantastic. I highly recommend

Family

10/10

Exceptional

16 May 2026

Bob

Ok

Self

10/10

Exceptional

11 May 2026

Tanis

Room well equipped for both short and long term stays with large fridge, stovetop, microwave and dishwasher. Room was clean. We enjoyed the pool, water was clear and refreshing and hot tub was perfect. Used it several times. Breakfast was also a hit, lots of choices. Would recommend.

Family_with_children

8/10

Excellent

11 May 2026

Christopher

All good

Family

10/10

Exceptional

09 May 2026

Susan

Friendly and helpful staff

Partner

8/10

Excellent

01 May 2026

Ryan

Breakfast menu was decent but not a lot of choices for allergies.

8/10

Excellent

29 Apr 2026

Gerald

Good

10/10

Exceptional

26 Apr 2026

Julie

Staff have great advice, where to eat etc. room was great, bed was super comfy

Partner

10/10

Exceptional

26 Apr 2026

Deon

Had a great time. Would definitely come back. Omar was a great help giving recommendations for things to do around town.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Becky

Good hotel, nice and clean. In a good area of town

8/10

Excellent

21 Apr 2026

Robert

Thew room was clean overall but the bathroom had a slight urine small and could use some upgrades.

Partner

10/10

Exceptional

13 Apr 2026

Paola

Great hotel to stay at, if you require a kitchenette. Large rooms, with comfortable beds and good amenities.
In the mornings, you will appreciate the hot and cold breakfast buffet. Good selection of food. Attentive staff helps to keep the buffet area stocked and cleaned.
This hotel is also in the same area as a supermarket and a few fast food restaurants.
Some areas for improvement would include better maintenance of the parking lot in winter in more attention to vacuuming in the rooms.

Self

10/10

Exceptional

02 Apr 2026

RAMIRO

Breaksfast was great,plenty of options, all fresh , good flavor.

Family_with_children

2/10

Poor

23 Mar 2026

Chantal

The hot tub was warm and not hot, pool area was extremely dirty

6/10

Pleasant

15 Mar 2026

Tim

Room was nice. Fridge was noisy and rooms are a bit noisy. Pet charge was pretty high. Breakfast was good.

Pet

10/10

Exceptional

06 Mar 2026

Christopher

Nice and clean good breakfast nice staff

Partner

10/10

Exceptional

06 Mar 2026

Claudia

Very comfortable bed, loved having a kitchenette. Super friendly staff!!

Pet

10/10

Exceptional

04 Mar 2026

Jutta

Fresh breakfast. Clean rooms.

2/10

Poor

22 Feb 2026

Shelly

The room had garbage left in drawer and it was extremely noisy. There were multiple Vallard worker rooms around us who were up very early in the morning for work and were not quiet and disrespected other hotel guests who were sleeping. We should have never been placed in an area of the hotel with multiple rooms of workers where the hotel knew it would be loud early in the morning. Extremely disappointed with hotel. I paid good money to not even be able to get any sleep.

6/10

Pleasant

16 Feb 2026

Reg

Room was ok. Breafast was really good. Jacuzzi jets were out of order. Pool was good.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Denise

Check in gentleman superb!Room was great!

8/10

Excellent

03 Feb 2026

Suzanne

The staff are fabulous. The amenities and room set up are wonderful. I do wish they would deep clean their hallways and rooms. I find this more and more in hotels that rooms, this one included, they are not perfectly clean (i.e. dirt and hairs in the corners…and when was the last time the floors were mopped and carpets cleaned?) and hallway carpets really need a shampoo.

Business_and_leisure Family

10/10

Exceptional

28 Jan 2026

Catharine

Staff were very courteous, friendly and welcoming. Room was clean and comfortable

2/10

Poor

30 Dec 2025

Gail

I have never had such a disappointment in the room state of cleanliness. Mirrors were smeared as if a wet towel had been used to wipe them was the first indication. When I opened the drawer at the bedside table to put something in it I found bits of grit in the drawer. On checking other drawers, I found the same thing. I realized that the floor in the kitchen area had not been properly cleaned and washed.

This certainly does not indicate a good rating for Marriott - I would expect a much higher quality of care.

I would never stay at this hotel again. and I certainly would not recommend it to anyone else.

Leisure Family

8/10

Excellent

28 Dec 2025

Roberta

The room was clean but we never saw cleaning staff the 5 days we stayed! There was bags of garbage in the hallway near our room that never got moved for a couple days! We did get clean towels but had to get them from the front desk. When we asked for hand soap for the bathroom they said they didn’t have any. Staff were friendly but I think they were under staffed!

6/10

Pleasant

27 Dec 2025

Tor

Friendly staff, good location, ok price. The rooms felt worn down and would benefit from thorough maintenance and deep cleaning. The first room I checked into had a completely clogged bathtub drain, a hanging light with a burned out bulb and a lamp with a broken plug that did not work, hairs on the bed and in the shower that were not mine, old towels with long threads hanging off them, splatters of something brownish on the bathroom door, dirty coffee mugs in the cupboard, and a sunken mattress. The staff offered me a room switch when I told them about the tub not draining. The second room was better, but the kitchenette tabletop was dirty (needed wiping down with a damp cloth, as it looked like someone had just wiped it off with a dry cloth leaving behind dried on liquids and food), the wall mounted hair conditioner in the shower was completely empty, and there were splashes of something all over the sides of the fridge and kitchenette table leg. This room had a wine bottle opener, but no wine glasses and only two drinking glasses. The person who was cleaning the rooms is likely very nice, but whenever I walked down the hall and they were cleaning a room with the door to the hall open, I could smell the cleaner's body odour from the hall. Everything throughout the hotel seemed scuffed up. As someone who expects a certain standard from Marriott, no matter what tier of hotel, I was disappointed. Knowing there are newer hotels in the city, I am not planning to stay here again.

Leisure Family

10/10

Exceptional

21 Dec 2025

Adam

Enjoyed my stay.

Business_and_leisure

10/10

Exceptional

20 Dec 2025

Jessica

Staff was amazing :)

Leisure Family_with_children

8/10

Excellent

20 Dec 2025

Scott

Average

10/10

Exceptional

18 Dec 2025

Jackie

The staff was very friendly.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Peggy

Yes the suite was very comfortable, clean and nice amenities.

Business_and_leisure Family

8/10

Excellent

15 Dec 2025

Bruna

Room spotless and staff was great

8/10

Excellent

12 Dec 2025

John P

Met my expectations. Rooms a bit tired

8/10

Excellent

09 Dec 2025

john

Well-stocked suite featuring a clean, comfortable room. Staff was pleasant and helpful. The included continental breakfast was superb.

Leisure Pet

8/10

Excellent

05 Dec 2025

Jaden

.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Patricia

The were great and our room was clean. Bed very comfy.

Business_and_leisure Partner

4/10

Poor

25 Nov 2025

Karen

I was disappointed to see how some doors and walls were scuffed and paint off. TV didn't work properly and when we talked to front desk about it they said they would have maintenance go in and see what's wrong while we were out for dinner. When we returned we were told it's normal , tv works some times and sometime not. There was a nasty nauseating odor in the bathroom, possible urine . The heat unit was very noisy and vibrating all night. Was expecting better

Leisure Friends

10/10

Exceptional

24 Nov 2025

Alexis

Room was clean, bed was comfortable, staff was friendly, good variety at breakfast.

Self

10/10

Exceptional

21 Nov 2025

Jim

Great location

Business

10/10

Exceptional

18 Nov 2025

Katelyn

Was comfortable

Friends_and_family Family

4/10

Poor

09 Nov 2025

Marian

The room was bad. I told them at the front desk that room was not good and they made no offer to move me.
No one came to clean the room the next day. I asked about it twice. Finally when I complained at 6:30pm they sent a maintenance person to come clean up the room. He was pretty unkind I guess because he didn’t want to be there doing that.
I’ve stayed here before and never had bad experience but I’m not pleased about this 2 night stay.
Thanks

2/10

Poor

29 Oct 2025

Karyn

I was not able to get on the Internet nor was anyone able to help. I had to walk by smoke and smokers to get into the hotel. The pot holes driving in are embarrassing. They have been there over 5 years. You may want to let your staff know the hours for A and W beside your hotel. I use to always stay at your hotel. I travel to Thunder Bay for 4 days every 3 months on business

Business

8/10

Excellent

27 Oct 2025

Barb

Great selection, food was fresh and hot.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

Cindi

Good location.

10/10

Exceptional

20 Sep 2025

michael

Would stay again

Leisure

8/10

Excellent

11 Sep 2025

Robert Scott

Staff were friendly, clean hotel inside and out.

10/10

Exceptional

02 Sep 2025

Wendy

Loved the fact my cat could stay with me .....huge thank you !

6/10

Pleasant

30 Aug 2025

Christopher

We purchased a king bed room and was given a queen. They stated they had no king available and did not offer reimbursement. Our thermostat would not work. I brought it up multiple times with the staff. They did send a maintenance person and he could not help. The staff stated many times they would have it fixed soon. No one showed in our two day stay.

Leisure Partner

6/10

Pleasant

26 Aug 2025

Vakeesan

outdated building. needs renovation, upgrades etc.

10/10

Exceptional

12 Aug 2025

Jaridom

Nice and clean room. Good amenities.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Jeremy

A+++
Will stay here again.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Jan

Staff was very friendly. Hotel was very clean and the morning breakfast was fantastic.

8/10

Excellent

22 Jul 2025

Marion

Omar, the front desk staff member was ver friendly and helpful. He offered places to see in Thunder Bay and made restaurant suggestions. He made us feel very welcome. The hotel was nice, but the public areas and hallways could use a good cleaning. The room was clean, large and had a full size frig, which was nice. Linens were fairly plush. Bathroom was large.

Leisure Family

8/10

Excellent

12 Jul 2025

Daria

Very nice property in Thunder Bay

We enjoyed our stay at the Marriott TownePlace Suites. The location was close to restaurants and hotels at the waterfront. The bed was comfortable and the room had more storage than I had ever seen, even in a suite. It had a full kitchen as well. The only downsides were the very poor quality of the pillows, and trying to avoid the big potholes driving into the parking lot.

Partner

8/10

Excellent

12 Jul 2025

BALAMURUGAN

All good

Leisure Family

10/10

Exceptional

10 Jul 2025

Conrad

Awesome place but sadly didn’t make my check in time as me ride broke down on the expressway outside of Thunder Bay

Leisure Friends

8/10

Excellent

09 Jul 2025

Carol

The staff were wonderful and breakfast was great. It was so convenient to have a full kitchen. I would have given 5 stars, but for some reason housekeeping forgot to make up our room one day.

Leisure Partner