Name: Valhalla Hotel and Conference Centre
Address: 1 Valhalla Inn Rd, Thunder Bay, P7E 6J1, CA

6/10

Pleasant

26 Jul 2026

Terry

Room had been renovated recently and very modern and clean but the bathroom was ridiculous.
You could not open the door fully as they had put in a larger vanity and curved shower curtain rail that obstructed the door and confined the space. Very poor design

10/10

Exceptional

26 Jul 2026

Judith

We had an accessible room so it was great because it was easy to take a shower. We had not originally booked that room but when we arrived staff was very helpful in finding us one. Restaurant was great. Unfortunately only one elevator was working so it was a long walk to our room.

Family

10/10

Exceptional

26 Jul 2026

John

The staff were amazing - had an issue with the tv. When he couldn't fix it Mahid(sp?) Helped me carry all my stuff to another room on a different floor. I had a lot of gear. Very kind and helpful staff all around.

The elevator being out of service on one side of the hotel was a bit inconvenient. The laundry was also out of service. I had hoped to a small load while I was there.
The tv service is a bit limited and also a bit wonky. After having my room switched due to the tv not working I found the same error in the new room and it turned out it was the screen at the end of the channel list - the only way to navigate channels is with up and down button - long story short its a poorly designed cable service

Hopefully they get everything fixed soon, would love to stay there again. Staff is 11/10 and the sauna is great.

8/10

Excellent

25 Jul 2026

Heather

Room very clean and staff very kind and helpful. Lovely place

6/10

Pleasant

25 Jul 2026

Gerald

It was ok for a night. Needs some TLC.
Was concerned about a seemingly distressed person outside when unloading car but was told he was a guest for several nights and there had been no issues. None happened that I know of.
Check in and out were easy.

10/10

Exceptional

25 Jul 2026

Jeffrey

Very nice hotel to stay in

10/10

Exceptional

25 Jul 2026

Louise

Bon rapport qualité-prix, lit confortable, chambre très propre, possibilité de manger au restaurant de l’hôtel… Seul petit bémol il aurait été agréable d’avoir un fauteuil dans la chambre… il n’y avait que la chaise de travail

6/10

Pleasant

22 Jul 2026

Wilson

Great place to stay. A very nice facility with great restaurant. When I checked in on an Expedia reservation I asked to extend my stay by a night because a person in my party wasn’t feeling well. The staff didn’t seem to know how to do that. The next morning when I checked the status of the second reservation the staff had to undo all that was done the night before. When all was said and done there were 9 pending charges on card that took 2 weeks to clear. In the end I did only end up paying for the 2 nights.

8/10

Excellent

22 Jul 2026

Glenn

Everything was good

10/10

Exceptional

22 Jul 2026

Josh

Great stay for the price. Close to the airport and other amenities

2/10

Poor

21 Jul 2026

Kevin

Not sure where to start, this hotel is very unclean. When you first arrive, the front entrance is filthy, the hallways on the floors look like they haven't been vacuumed in weeks, the rooms look like they were cheaply made over, and the walls have tons of dings and scuff marks everywhere. The pool deck is dirty and hasn't been cleaned in a long time. Everything just feels unclean. The staff is not friendly; they hardly talk and never asked if our stay was okay. The damage deposit was $150, which is more than what 5-star hotels charge. The icing on the cake was that one elevator was broken, and the front desk never said anything when we checked in. The elevator wasn't really blocked off, which was a big safety issue. We ended up having to take the stairs, and they also looked like they haven't been cleaned forever. Overall, a very expensive room with no hospitality and no standards for cleaning.

Partner

8/10

Excellent

21 Jul 2026

Stephen

A decent hotel away from downtown. The lobby and rooms were clean and comfortable. The food at the restaurant was good was well.

Partner

10/10

Exceptional

21 Jul 2026

Yamini

Very clean and friendly staff

Family_with_children

6/10

Pleasant

20 Jul 2026

Robb

We are seniors and elevator was not working. We had to walk up 3 flights of stairs with luggage.

Partner

8/10

Excellent

20 Jul 2026

Patricia

The rooms are clean, love that there is no carpet in the rooms.
Staff are friendly, and helpful.
The restaurant does not offer room service.
The pool was a nice size but not refreshing it was like sitting in a warm bathtub.

Family_with_children

8/10

Excellent

20 Jul 2026

Patricia

Rooms were clean, like that there is no carpets in the rooms.
Staff was friendly.

Restaurant does not offer room service.

The pool is a nice size, but was not refreshing for how hot it was out side. The water was too warm, was like sitting in a bathtub.

Family_with_children

6/10

Pleasant

20 Jul 2026

Kristopher

The hotel rooms were newly renovated, but unfortunately the guests staying next to us were up into the early hours of the morning hitting the walls and yelling. We politely asked the hotel to find a solution, move us to another room, or partially refund us so we can get a room at another hotel, but no help was provided. Around 10:45pm security ended up going to the room to ask them to quiet down, but that stopped the noise for 30 minutes. Wasn't a great sleep and we had an early morning flight home at 5:30am.

Partner

10/10

Exceptional

20 Jul 2026

Christopher

The room was clean, the staff were great and the breakfast was wonderful.

Partner

8/10

Excellent

19 Jul 2026

Daisy

We were only there one night, but it was comfortable and clean. I wish they offered breakfast as part of the stay.

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Mohamed

Nothing to report is okay for 1 night

Family_with_children

10/10

Exceptional

19 Jul 2026

Danielle

Very clean, quiet and staff was very friendly. Restraunt on site and good amenities for quick grab and go. It was also great not to smell chlorine from the pool!

Family_with_children

10/10

Exceptional

19 Jul 2026

Vince

prompt shuttle service. nice size room. spotless

Self

10/10

Exceptional

19 Jul 2026

Matthew

It was good.

4/10

Poor

19 Jul 2026

Angelo

looking to beat the heat? Visit the Skal Restaurant for a cold reception. The staff watches you walk in, makes eye contact and then ignores you.

Partner

10/10

Exceptional

18 Jul 2026

Peter

C

Family

10/10

Exceptional

18 Jul 2026

Robert

Nice room

10/10

Exceptional

18 Jul 2026

Terry

The room was nice and clean and we loved being able to drive up to our room to unload luggage. Staff was very nice and we had dinner in restaurant. The food was good.

Partner

8/10

Excellent

17 Jul 2026

Frank

Room was immaculate. Staff were very helpful

Self

10/10

Exceptional

17 Jul 2026

Pedro

Clean room very good

10/10

Exceptional

17 Jul 2026

Michael

Very tasty burger and poutine at Skal. Room spacious and easy to maintain comfortable temperature. Good shower pressure, but very small bathroom. Staff excellent. Late checkout not an issue.

Self

10/10

Exceptional

16 Jul 2026

Brandon

Easy to find ,nice facilities with pool and restaurant on premises.

6/10

Pleasant

15 Jul 2026

Tetiana

The looks of the hotel is nice, but that's about it. The room has so many flaws - with torn and missing blinds to broken furniture that noone cared to fix, Front desk staff is sleepy, not smiling and selling $25 omelette for breakfast. Unless you specifically need access to the airport, the hotel's location is inconvenient, too far from everything.

Family_with_children

10/10

Exceptional

15 Jul 2026

Monique

I

Business

8/10

Excellent

14 Jul 2026

Tom

The hotel was good ,highly recommend this hotel

Partner

8/10

Excellent

14 Jul 2026

Susan

Hotel was clean, bar is great! Dining needs some work. The food was ok, but way below previous dining experiences I’ve had there over the past 5 years.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Samantha

Been going to the Valhalla for 40 years. It’s still a nice place and well worth the money. The bar is great, but I was very disappointed with the dining room. The food tasted mostly prepackaged and every day they ran out of menu items by early evening. One night we were limited to one of the four entree selections. Rooms were nice and clean, clean staff was great! The area has become a bit transient with frequent police calls to the outside property for intoxication, fighting, etc. Overall, it is still a decent choice.

Family

10/10

Exceptional

14 Jul 2026

Douglas

The hotel was well situated and close to everything. Restaurant had great food both nights we ate there. Would definitely stay there again.

6/10

Pleasant

14 Jul 2026

James

Did

10/10

Exceptional

13 Jul 2026

Rosella

The room was clean and spacious. Great location

Family_with_children

10/10

Exceptional

13 Jul 2026

Glenn

A1

Self

8/10

Excellent

13 Jul 2026

Cindy

clean room staff was friendly

Family

10/10

Exceptional

12 Jul 2026

Richard

Awesome 😎😎 👍👍👍

2/10

Poor

12 Jul 2026

Eungchun

Not good staffs.

10/10

Exceptional

12 Jul 2026

Cheryl

Was very clean! Hasn’t changed much, still beautiful.

10/10

Exceptional

12 Jul 2026

Geraldine

I liked the big room

Family

8/10

Excellent

12 Jul 2026

robert

Handy to airport, rooms are large, beds are comfortable

Self

8/10

Excellent

12 Jul 2026

Jeanny-Lee

Alright

Family

10/10

Exceptional

12 Jul 2026

Dean

We were only there one night. We didn't have time to use the amenities, such as the pool.
The hotel was great, but quite surprised, for the cost, that a continental breakfast wasn't included. Most hotels, even at lower costs have this offered. Other than that, no complaints.

Partner

10/10

Exceptional

12 Jul 2026

Bruce

Great location. Very good Expedia price
Highly recommend.

Partner

8/10

Excellent

12 Jul 2026

Monique

Hotel had good amenities and was clean - can't give proper rating as we were just there for a layover - were unable to use pool, eat at restaurant, etc. But it all looked very good.

Partner

10/10

Exceptional

12 Jul 2026

Leah

Wonderful. Will come back.

Family_with_children

10/10

Exceptional

11 Jul 2026

Ron

Very pretty

Partner

10/10

Exceptional

11 Jul 2026

Jace

.

Partner

10/10

Exceptional

10 Jul 2026

Jody

Very professional staff. Room was clean. For its age, the property is well-kept and everything is in very good to excellent condition. I frequent staying at the Valhalla when I visit Thunder Bay.

Self

10/10

Exceptional

09 Jul 2026

Kirk

Had a good night sleep and left early on my motorcycle trip

Self

10/10

Exceptional

08 Jul 2026

Paula

Very quiet and comfortable.

Self

8/10

Excellent

08 Jul 2026

Doris

Excellent restaurant on premises. Great food and service for breakfast and dinner.
Front desk was not overly friendly but they were polite.

Family

8/10

Excellent

08 Jul 2026

Alan

The staff were courteous, the hotel is aging but the rooms are spacious, which is great.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Kevin

Clean and great amenities

Family_with_children

10/10

Exceptional

06 Jul 2026

Cora-Lee

Great stay

Partner

8/10

Excellent

06 Jul 2026

Eugene

No hot water for showers.

8/10

Excellent

06 Jul 2026

Debra

The staff are very helpful. Check in was easy.

Family_with_children

10/10

Exceptional

06 Jul 2026

Rodney

Very clean, staff helpful, was quiet at night and good coffee 🙂

Friends

10/10

Exceptional

05 Jul 2026

Robert

Hotel was excellent. Breakfast was good at restaurant.Clean,comfortable rooms. Staff was very friendly. Easy parking. Easy access back to Hwy. Will definitely stay again.

Partner

10/10

Exceptional

04 Jul 2026

Deanna

Excellent team. Enjoyed the summer sale! Kids loved the pool. Food was good.
Definitely will be back, if the price right again.

Family_with_children

10/10

Exceptional

04 Jul 2026

Marian

Room was very nice. The restaurant food was delicious. Would stay again.

Partner

10/10

Exceptional

04 Jul 2026

Johanne

L’accueil le personnel est très aimable et la chambre était grande et propre.

Partner

10/10

Exceptional

03 Jul 2026

Michael

Clean well maintained room.

2/10

Poor

03 Jul 2026

Willhemena

So disappointed and it got worse as the the stay continued. The beds are warped, pillows are filthy, floors felts really dirty (summer time).
The staff hang out at the front reception on their phones and in jeans, they provided no directions or information about where the amenities were, how to access the pool or gym. Thought maybe their lack of guidance and customer service would be replaced by a pamphlet in the room, but there was nothing in the room or on the desk.

The shower didn’t have any body soap, it had 2 bottles of shampoo and a conditioner.

Family_with_children

10/10

Exceptional

03 Jul 2026

Halit

Amazing stay! Very clean, comfortable and would love to come again

Partner

10/10

Exceptional

03 Jul 2026

Malek

Propre

10/10

Exceptional

03 Jul 2026

Frank

Room was clean and fresh. Staff were very helpful. Very good value!

Self

8/10

Excellent

02 Jul 2026

Mohammed

Good

Family_with_children

10/10

Exceptional

02 Jul 2026

Garth

Great hotel, comfortable and clean. Great pool and sauna, great food in restaurant and lounge, great accommodating staff at front desk

Self

6/10

Pleasant

01 Jul 2026

Kevin

Good stay

10/10

Exceptional

01 Jul 2026

SUNGHEE

So clean room, nice staffs

8/10

Excellent

30 Jun 2026

Diane

We spend two nights here recently and the bedroom was functionsl with two queen beds, a microwave and a mini fridge. It was quiet and confortable but they did not make our room after our first night there. No breakfast included but a nice restaurant on site. I enjoyed the large heated pool and the dry sauna. Near the airport but not very noisy. The price was right.

Partner

10/10

Exceptional

30 Jun 2026

Randall

I was comfortable staying there.

Self

8/10

Excellent

30 Jun 2026

Michele

This was the second time we stayed at this hotel in our trip across Canada. The first time was fantastic, this time was not so great. Our room was a drive up room on the first floor. It was clean, but the room was dated and in need of some touch ups. The floor had a tear in it in the middle of the room , paint was peeling off of the doors and doorways. It was quite dark in the hallway leading to our room as well. The shower was powerful as well as the amenities. We had dessert in the restaurant which was nice and but, the bench I sat on had a tear and was bumpy, so in need of a fix up. I would still recommend this hotel to fellow travellers as it was convenient to get to, clean and the bed was comfortable.

Partner

8/10

Excellent

29 Jun 2026

Shuet Fun

Good.

Family_with_children

10/10

Exceptional

29 Jun 2026

James

Nice property

Family

8/10

Excellent

29 Jun 2026

Rodney

other than the steps that I fell on and hurt my back. the stay was great!

Business

6/10

Pleasant

28 Jun 2026

Philip

Rooms are good, but the bathroom and closet have not been updated, so they are not recommended.

10/10

Exceptional

28 Jun 2026

Scott

Very nice hotel, slept great and had a great meal in their restaurant!

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Lorne

Staff was friendly and hotel was clean . I would stay again

Pet

8/10

Excellent

28 Jun 2026

Reynald

Accessibility and cleanliness

Partner

6/10

Pleasant

28 Jun 2026

KIMIKO

Floor was not clean the room. The used towel by previous user was left in the washroom, a lot of parking spot. Convenient location near highway, I could check in even i reached there around 2 am, inform ahead of time if you are getting late to check in.

Family_with_children

10/10

Exceptional

26 Jun 2026

Darren

Hotel is in a great location, excellent staff and very clean and well laid out rooms.

Family

10/10

Exceptional

22 Jun 2026

Teresa

Convenient for flights at Thunder Bay Aiport

Family

8/10

Excellent

22 Jun 2026

Brenda

Breakfast was always good

Self

10/10

Exceptional

21 Jun 2026

Sumeet

Great stay

4/10

Poor

21 Jun 2026

Gary

Staff was unwelcoming, especially after finding out we had a dog. The check in person apparently had no idea that when we booked online we were to receive a food and beverage perk at check in. Had to argue with them and show them the email as proof before they would honour the perk. Poorly maintained hotel. Hallways had garbage bags and empty fast food bags beside stairways for hours. Hallways also had dirty sheets piled outside rooms. Stairwells were dirty, even randomly had a couple sheets of toilet paper laying on them. Floor in room was dirty, unswept but otherwise seemed fairly clean. Walls are very thin, you could hear people talking, laughing and slamming doors til about 1am. Kids were running around playing soccer in hallways and elevator until 9pm. For the amount they charge for the room, expectations of this hotel were not met. Go somewhere cheaper, at least most cheaper places provide a free 24hr coffee machine and complementary breakfast.

Pet

8/10

Excellent

20 Jun 2026

Louise

The guest room was pleasant and well-maintained. However, I was disappointed to discover after my stay that the hotel offers an $11 food and beverage credit per room, which was not communicated to us during the check-in process. The front desk staff were adequate, and the parking facilities were satisfactory. Overall, the experience was standard and did not particularly stand out.

Pet

6/10

Pleasant

19 Jun 2026

Scott

Three dressed up as a nine

10/10

Exceptional

19 Jun 2026

Janet

Very much appreciate the fact that I can leave my vehicle there while away, in a fenced in lot.

Partner