Superior Inn Hotel And Conference Centre Thunder

6/10

Pleasant

24 Jul 2026

Ranjit

Rooms were clean, staff helpful. Facility a little dated but in due fairness there is some renovation in progress. We noticed carpets being replaced.

2/10

Poor

23 Jul 2026

Gina

The hotel itself was in terrible disrepair... from the wallpaper peeling off the walls, to the AC unit that resembled a legionnaire's petri dish, to the craters in the parking lot, the facilities themselves were extremely inhospitable. Additionally, there was a door that opened from our room directly into the room next door, which also disrupted a sense of privacy and security. Would not stay here again. Ever. Could not believe I was charged money for this stay,

8/10

Excellent

22 Jul 2026

Michelle

I really liked the bunk beds for the kids. Parking lot was really tight to check in.

10/10

Exceptional

21 Jul 2026

Silvia

The room was very clean, beds were comfortable, and staff was exceptional. I could even charge my plug in car.

Family

10/10

Exceptional

21 Jul 2026

Mackenzie

Our stay was great except the part where they take credit cards ONLY, no debit or cash is accepted.

Family_with_children

10/10

Exceptional

18 Jul 2026

Chris

Amazing slide that entertained the kids (and parents) for hours. Clean facilities.

Family_with_children

6/10

Pleasant

18 Jul 2026

Andrea

Not a fair assessment as the hotel was taking in forest fire evacuees from the surrounding area. We didn’t get the room we initially booked, the AC was leaking onto the carpet and the security was a little light. We had other visitors running the hallways until 2:30am, kids banging on the doors and food all over the hallways and stairwells. Again, not a fair assessment of the hotel, and the patrons were displaced and just trying to survive a disaster.

Family_with_children

10/10

Exceptional

15 Jul 2026

Gemma

Very clean and nice hotel

Family_with_children

4/10

Poor

15 Jul 2026

TANIA

Be careful on pool times!! They have very wonky times that it is open. We also booked a poolside room and we were facing the laundry, for the price it was not worth it. Overall area with kids wasn’t very comfortable.

8/10

Excellent

13 Jul 2026

Raymond

Lots of parking

Self

4/10

Poor

13 Jul 2026

Erin

Nice to have a waterslide and a convenient location, but the hotel feels pretty rundown. In our room the lampshade was cracked and broken, the curtain to the pool had holes and a big stain on it, the ice bucket had garbage in it, and it just didn't feel very clean overall. Staff was good but security was around the whole time due to some inebriated guests - security handled it well but felt pretty sketchy.

Family_with_children

8/10

Excellent

12 Jul 2026

Stephen

Older Buiding but upgraded rooms. Great walk-in shower with wall mount shower, built in bench and ceiling rain drop shower. Comfortable Clean Queen bed, BUT weird, large open space with no couch, chair or table. Just empty unfurnished space. Rm 105. Have stayed here several times and will be back in a week or so. Nice pool area.

Self

8/10

Excellent

12 Jul 2026

Jennifer

Friendly staff; front desk could be more warm/ greet more often. Lifeguards were friendly. Building a little worn down- needs update. Great amenities. Needs more signage in areas, pointing to gym, pool- need more than 1 exit/entry through RFID. Water filling station would be more convenient since a lot of places to hike in the area. Overall, we had a great stay- Thunder Bay is filled with great restaurants and cafes run by friendly, happy people.

Family

6/10

Pleasant

12 Jul 2026

Erin

We come and visit family here often. It’s hard to find hotels that aren’t expensive. This one is more economical but honestly still isn’t worth $200+ per night. Walls are paper thin. No breakfast. Very transient clientele staying there. Pool area was ok. We had kids with us. Beds were ok. Staff was very good, the best part honestly.

Family_with_children

10/10

Exceptional

10 Jul 2026

Steve

Beautiful place. Got upgraded. Parking lot kinda scary but all was good

Family_with_children

10/10

Exceptional

10 Jul 2026

Shirley

The room was extremely clean. The staff was extrememy helpful ,welcoming and very pleasant to interact with. Any requests or questions were tended to within minutes. I was very pleased with my stay at the Superior Inn and I would definitely stay again should I travel to Thunder Bay in the future !.

Friends

4/10

Poor

10 Jul 2026

Sheri

The staff were very friendly and helpful! Check in was quick. The room had an extremely loud noisy air conditioner and the hinge on the bathroom door fell out in the middle of the night. Beds were comfortable and rooms were a good size and clean.

Family_with_children

6/10

Pleasant

08 Jul 2026

Randy

The dog in the room next to ours barked all night long.

Partner

2/10

Poor

08 Jul 2026

Susan Kay

Floors were dirty and stained, AC in the room did not work, the pool slide looked like a horror show, about ready to fall in on its self. The check out staff did try to make things right, by providing breakfast, but seeing the shape of the hotel, and my daughter allergies we said no thank you.

Family_with_children

8/10

Excellent

08 Jul 2026

Shannon

We ordered a meal to be ready for when we returned from an event and it was fresh and ready when we arrived.

Friends_and_family Family

4/10

Poor

08 Jul 2026

Sai

Rooms need deep clean

Family

8/10

Excellent

06 Jul 2026

Tracy

Overall a good stay. Room was clean. Didn’t use the pool area but looks very good for kids if you have time use it.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Ron

The \"waterpark\" was just a slide. The restaurant was convenient and good.

Family_with_children

2/10

Poor

05 Jul 2026

Mandolin

The room, hotel and stay were ok. Staff were kind. Lots of marijuana. Lots of noise. Same with the smoking area and other areas around the parking lot outside.

Friends

8/10

Excellent

05 Jul 2026

Jacklyn

Pool and slide are nice. Hot tub it big.. and hot. Pool deck floor was pretty dirty. There are a lot of… interesting people staying at the hotel.

We had a family suite which was fun for the kids. They had their own room and own tv. Nice sized balcony that over looks the pool area. Nice big and comfy king sized bed. Tv in the main room (not the kids room) had no access to Netflix or any streaming services which was as unfortunate.

Family_with_children

8/10

Excellent

04 Jul 2026

Ishita

Front desk Staff is very helpful. Good for coming with children .I could see children enjoying the slides . Good security Card enabled access for most places.

Since it was central AC I was a little cold. The staff was very very helpful and immediately sent a small heater so that we could be comfortable. Very Prompt to needs

Some places was under maintenance, so expectations it will improve in coming days.

Would prefer if there was a water dispenser at reception. There is not much place to sit at reception .

Personally I would have preferred a room with more sunshine rather than looking into the pool, but I guess people with kids that would be a welcoming option.

Family

10/10

Exceptional

03 Jul 2026

Raucel Mae M.

I like how the staff are accomodating and helpful.

Family_with_children

6/10

Pleasant

02 Jul 2026

Xin

It is ok. The pool is closed so early

4/10

Poor

02 Jul 2026

Hardy neil

Service was excellent at the desk but
The room I said in tv didn’t work had no tv for two nights, addressed it at the front desk no one came to fix it

Family_with_children

8/10

Excellent

02 Jul 2026

Luciano

Was only overnighting so my expectations were not high: the room was clean and served its purpose. The HVAC was a bit loud but, again, did what it was intended to do. Staff were friendly and efficient- no issues.

Self

10/10

Exceptional

02 Jul 2026

edward

Accessibility to highway

Friends

4/10

Poor

02 Jul 2026

Kendra

Room is very dated, walls are paper thin. Our neighbour was up at 4am and it sounded like they were in our room packing up, you could hear every footstep and crinkle of bags. Strange vent from our room to the pool area also let in all the sound as well as light. No water cups in the room, paper coffee cups aren't wrapped in plastic, bathroom tap wouldn't stay on unless pushed into full pressure which sprayed everywhere. We booked for the pool and waterslide, but after a long day of travel discovered we had about 15 minutes to use the pool before it closed at 9, and the waterslide was already shut down. All around disappointing, will not stay again.

Family_with_children

8/10

Excellent

30 Jun 2026

Susan

Clean room. Good location. Helpful staff.

Partner

2/10

Poor

30 Jun 2026

Sarah

Our room was pretty clean but the front desk staff did not answer the phone when we called and we had

8/10

Excellent

29 Jun 2026

Mathew

Room was hot. AC unit has yet to be changed. Was also off when we arrived.

Booked for 3 but didn’t have a Cot until requested a few times.

TV disconnects each time it turns off and has to be messed with to get Cable.

No fan in the bathroom.

Room Cards lost their programming part way through the weekend.

Can ONLY enter and exit through Lobby, regardless of where you are around the Complex.

Otherwise, room was clean, beds were comfortable.

Staff was friendly and helpful.

Family

4/10

Poor

29 Jun 2026

Paul

This hotel is very tired. The hallway carpet was disgusting. There are several other hotel options along this strip.

Partner

8/10

Excellent

29 Jun 2026

Alain

.

Self

8/10

Excellent

29 Jun 2026

Julie

Great stay

Self

10/10

Exceptional

28 Jun 2026

Tamara

Good clean accommodations. Nice to have restaurant on site as well as lots of shopping and restaurants close by

Family

8/10

Excellent

28 Jun 2026

Tamara

Busy property but clean and comfortable. For a fully occupied hotel there was no noise and it was very quiet. We had problems with our AC and they moved us to another room immediately.

Partner

10/10

Exceptional

28 Jun 2026

Kenneth

Nice location. Convenient. Lots of food options around

Family

8/10

Excellent

27 Jun 2026

Robert

Pot holes in parking lot and was not given a receipt for our stay when asked.

Partner

10/10

Exceptional

26 Jun 2026

Ryan

A little dirty, but staff said was under renovations. Very helpful team of people working, great in house restaurant, abd the pool.made my kiddos so happy!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Alex

👍

6/10

Pleasant

25 Jun 2026

Michael

Parking lot lines were being redone, and most of lot was blocked off with little signage to explain. Property looking very tired

Pet

6/10

Pleasant

24 Jun 2026

Matthew

The deposit is outrageous, for one room for one night the deposit was twice as much as the room itself!

Self

10/10

Exceptional

23 Jun 2026

Charlene

My kids loved it, it was great for families.

Family_with_children

2/10

Poor

22 Jun 2026

Prince

Very dirty place

Self

10/10

Exceptional

21 Jun 2026

Christopher

Kids really enjoyed the waterslide and wings in the restaurant were great

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Darren

Pool breakfast

Friends

10/10

Exceptional

16 Jun 2026

Stephanie

Nice staff clean room not too loud nice pool

Self

10/10

Exceptional

16 Jun 2026

Eldo

my choice for a nice clean hotel when I'm in Thunder Bay

Self

8/10

Excellent

14 Jun 2026

Daryl

Clean room and comfortable bed undermined by threadbare curtains, peeling wallpaper, and shower long overdue for a re-caulking. Also, the air conditioning can't be turned off and is quite noisy. Luckily I wear earplugs to sleep. Location wise it's close to ahopping, restaurants, recreation, and several parks.

Self

10/10

Exceptional

13 Jun 2026

Emeka

I was comfortable and would stay there again

Self

10/10

Exceptional

13 Jun 2026

Jennifer

Love the swimming pool SLIDE!!!!

Family_with_children

2/10

Poor

13 Jun 2026

Richard

Could not sleep at all with all the parties going on in the other rooms. There was a weird noise in the walls that sounded like a mouse or rat. Never stay there again!

Self

8/10

Excellent

12 Jun 2026

Brian

Clean room, I loved the shower with no tub. I wish all hotels/motels had showers instead of a tub.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Igechi

Greet service

4/10

Poor

10 Jun 2026

Patti

Thin walls. We heard our neighbour’s tv throughout the entire night, as well as voices in the hallway were loud and clear. By far it was the worst sleep I’ve ever had at a hotel.

In addition, the window from our room looked over the pool area. No view to outside, no daylight.

Not impressed, won’t be staying there again.

Family

8/10

Excellent

10 Jun 2026

Angele Michel

Excellent customer service the staff went above and beyond for us. The only problem was there was no pressure for the water in the shower.

Partner

10/10

Exceptional

10 Jun 2026

William

clean and restaurant was great

Self

10/10

Exceptional

09 Jun 2026

Jaime

Kids and I always have a blast

Family_with_children

8/10

Excellent

09 Jun 2026

Lizabeth

Indoor pool too cold to swim in. Also, there were limited hours for the slide that didn’t work with our schedule. We did like the fact that there was a restaurant on site which we used for breakfast and dinner.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Robert

Great place to stay. Clean rooms, friendly staff and great food

Self

2/10

Poor

08 Jun 2026

Virginia

The turned off the power at 3 am and never told us they were doing so. Only once we got dressed to leave at 4 am by our flashlights did they tell us they did it for maintenance and would be off till 6 am. We sleep with a cpap machine so woke up suffocating.we would not of booked there if we had been told of this.

Family

10/10

Exceptional

07 Jun 2026

Katty

We loved the pool

Family_with_children

2/10

Poor

06 Jun 2026

Harsimran

Worst ever stay ! Synthetic bed sheets. Such dirty lifts. Zero maintenance.

Self

8/10

Excellent

06 Jun 2026

Temitope

The air conditioner should be fixed please

Partner

6/10

Pleasant

05 Jun 2026

Samantha

I reserved a room with a bathtub and was given a shower. Air conditioning barely worked. Overall it was clean but for $200+on a Tuesday, I would hope to get what I was promised and be able to be comfortable in the room.

Self

10/10

Exceptional

05 Jun 2026

Stephen

Clean, Comfortable, Spacious, Attentative Staff,

Self

8/10

Excellent

03 Jun 2026

Peter

The staff were friendly and the room was very nice

Partner

6/10

Pleasant

03 Jun 2026

irene

Lots of noise from construction and no air conditioning

Pet

6/10

Pleasant

03 Jun 2026

Amanda

The staff and room were amazing. The reason I’m giving a 3 instead of 5 is that the food in the restaurant was horrible. $18 for nachos with cheese burned on them, overcooked wings and soggy pizza.
5/5 for hotel
0/5 for restaurant

Friends

2/10

Poor

02 Jun 2026

Aditi

I had the worse experience dealing with this property. I booked this hotel through expedia and paid directly through their website. I let expedia know well in advance that I won't be able to make it to the booking due to personal reasons.

I waited nearly 4 days as expedia tried to contact this property to cancel my reservation and see if I can get any refund, but they received no response from the property management. It was a very frustrating experience as I ended up losing my money and this hotel did nothing to help me out with my problem.

I would recommend to all the future guests that please don't pay the amount upfront unless you have to. Or else, this property will keep your money and never respond back to your cancellation request.

8/10

Excellent

02 Jun 2026

Jose

Staff were amazing

Self

10/10

Exceptional

02 Jun 2026

Paul

was a pleasant place and friendly greating also loved that there is a restaurant in building

Partner

2/10

Poor

02 Jun 2026

Virginia

Terrible stay the sink fell through the counter

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Thomas

Room was OK, beds were good, room was fairly clean ( room corners could use some cleaning).
Some Common areas are a little tired

Self

10/10

Exceptional

01 Jun 2026

Shannon

Nice

2/10

Poor

01 Jun 2026

Mark

We checked in late in the day after driving 12 hours and asked only for a quite room...

- the thermostat was from the 1970s so no way to force the A/C on, which meant the room was hotter than we liked
- they put us beside a room of twenty-somethings sharing the room for what I can only speculate was a Saturday night out in the city. The group returned at 1:00 am to continue partying.
- then, just when my wife and I had enough with the noise and were going to phone the front desk the fire alarm was triggered at 3:00am and the whole hotel had to be evacuated.

Luckily we did sleep from 9:00pm until 1:30, so we did get some rest before resuming our road trip at 3:30am

4/10

Poor

31 May 2026

nimra

My room ac and fridge were not working. Called a few times to the front desk they dropped a fan to work with.

8/10

Excellent

31 May 2026

Carmen

It was good

6/10

Pleasant

31 May 2026

Vanessa

The bedroom was okay except that the ac was not working. They have provided us with electric fan.

Family_with_children

8/10

Excellent

31 May 2026

Ellen

Easy check in and out. Room was very hot. We set the AC to be on an initially felt cool air, but in the middle of the night we woke up to the heat being on and the room was 30 degrees.

Family_with_children

6/10

Pleasant

30 May 2026

Elizabeth

the morning staff were great. the evening staff on Friday were not helpful
this hotel needs work.
and updating the restaurants coffee was good as was the coffee in the room. the hotel was very noisy with dogs barking and kids running around.

Family

6/10

Pleasant

30 May 2026

Jessa

The staff were very friendly, and thr place was nice and clean. The pool was great. Unfortunately the air conditioning was awful. It was super hot when we got there, the air conditioning was not on in the room so we turned it on, and it only cooled the corner it was in. Unfortunately throughout the night as well for some odd reason the air conditioning turned to heat so I had a terrible sleep. Screen was busted in the window as well so couldn't open the window. Would've given 5 stars if the heating and cooling was working properly, unfortunately it was not and that made the stay not great

Family_with_children

4/10

Poor

30 May 2026

sonja

Didn't like the room beside Ellington and screaming thru the night.

Family

10/10

Exceptional

30 May 2026

Robert

Clean rooms, friendly staff, great food and a free shuttle service 😀

Self

10/10

Exceptional

29 May 2026

Craig

Average hotel little dated

Friends

10/10

Exceptional

24 May 2026

Jakob

Clean rooms, friendly staff, in a central location close to anything you'd need.

Partner

4/10

Poor

24 May 2026

Samantha

I was disappointed with my stay at this hotel. The atmosphere felt less like a place for travelers and more like a hangout spot for people who seemed to be living there long-term. Throughout the night, people repeatedly tried opening the shared connecting door to our room, and we were constantly woken up by pounding, loud conversations, door slamming, and other disturbances.

As a group of women traveling together, we did not feel particularly safe or comfortable. The environment was not what we expected when booking a hotel, and it made it difficult to relax or get any rest. Unfortunately, the overall experience left us feeling uneasy, and I would not choose to stay here again.

Family_with_children

6/10

Pleasant

24 May 2026

Gary

Was an ok stay . Staff were helpful

Self

4/10

Poor

23 May 2026

robert

Basically neglected, noisy

Self

8/10

Excellent

23 May 2026

Brett

Great rooms

10/10

Exceptional

22 May 2026

Valerie

I felt very welcome from the minute I walked in the door. Francis was very helpful and pleasant at the front desk. My room was perfect and my breakfast the next morning was wonderful.

Self

8/10

Excellent

22 May 2026

Frederic

Great hotel but the waterslide is closed on Mon-Wed. Location is a little bit edgy and noisy. Staff was friendly and lits of restaurants near by.

10/10

Exceptional

22 May 2026

Deborah

Great dining. Family oriented indoor pool and waterslides.

Partner

10/10

Exceptional

22 May 2026

Deborah

Dining room and bar within has a great menu. And good food. Friendly helpful staff. Multiple big s teen tvs. Several families were enjoying the enclosed pool and water slides.

Partner

6/10

Pleasant

20 May 2026

Keili

No air conditioning and when we asked we got handed a fan

Family_with_children

8/10

Excellent

18 May 2026

Sylvie

Our kids loved the pool and waterslide.
We slept good our floor was quiet.

Family_with_children