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Best Western Thunder Bay Crossroads

Thunder Bay-ON · Canada

655 Arthur Street WView location

8.6/10Excellent952 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.8/108.8
Condition8.6/108.6
Location9.4/109.4
Neighborhood8.4/108.4
Quality6.0/106.0
Value7.4/107.4
Amenities8.6/108.6
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Thunder Bay Crossroads

BOOK DIRECTLY AND SAVE - either directly with the hotel or at www. bestwestern. comA long day of outdoor recreation calls for a little pampering, and that's exactly what every guest of this Thunder Bay hotel receives.

A Thunder Bay airport hotel doesn't have to be inconvenient or far away from what you came to this neck of Ontario for. The Best Western Thunder Bay Crossroads provides a fantastic location, unbeatable prices, and is only a short drive from dozens of recreational attractions.

Our highway location means that guests are always just a short distance away from an adventure. Convenience, cleanliness, and a good price? Check. However, there's so much more.

The Thunder Bay International Airport is in the neighborhood, so business travelers can sleep in a little before making that early morning flight. Don't forget to take full advantage of our complimentary breakfast before your next leg.

Read more about this hotelShow less

This Thunder Bay hotel dishes up, piles of pastries, stacks of fresh fruit, endless cereal and yogurt, and of course 100% Arabica coffee and chilled juices to top it off. Fort William Historical Park is a must-see site. Fishing and hunting are also big sports in this area.

Rest assured you're never far from prime hunting grounds or fishing locales where the big one is waiting. Guests at this Thunder Bay hotel who are in town to tackle the great outdoors have hit the jackpot. Medical facilities are nearby for those visiting friends and family in the hospital.

This Thunder Bay hotel is also a favorite for business travelers from Bomardier, First Nations groups, Shoppers Drug Mart, Hydro One and the Department of National Defense. Traveling for work can be tough and draining, so why not make it actually enjoyable?

Guests of our hotel can take care of business, get spoiled by our amenities, and check out what the area has to offer in terms of shopping and local cuisine.

With a stay at Best Western Thunder Bay Crossroads in Thunder Bay, you'll be near the airport, within a 10-minute drive of Lake Superior and International Friendship Garden. This hotel is 2.3 mi (3.8 km) from Northwestern Ontario Aviation Heritage Centre and 2.3 mi (3.8 km) from Centennial Botanical Conservatory.

Make yourself at home in one of the 84 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Green Key Global No alcohol served onsite LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Alcohol is not served at this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

International Friendship Garden 3 km / 1.8 mi
Centennial Botanical Conservatory 3.5 km / 2.2 mi
Chapples Golf Course 3.7 km / 2.3 mi
St. Paul's Anglican Church 4 km / 2.5 mi
Fort William Gardens 4.1 km / 2.6 mi
Northwestern Ontario Aviation Heritage Centre 4.1 km / 2.6 mi
St. Andrew's Presbyterian Church 4.2 km / 2.6 mi
Northwestern Ontario Sports Hall Of Fame 4.2 km / 2.6 mi
Thunder Bay Museum 4.3 km / 2.7 mi
Kaministiquia River Heritage Park 4.4 km / 2.7 mi
Lake Superior 4.5 km / 2.8 mi
Thunder Bay Art Gallery 4.7 km / 2.9 mi
Thunder Bay Country Club 5.2 km / 3.2 mi
Thunder Bay Community Bingo 5.4 km / 3.4 mi
Thunder Bay Regional Health Sciences Centre 6.1 km / 3.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 84
  • Number of floors (main building): 3
  • Suites: 2
  • hotel
  • Sofa bed
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 21 more facilities & services
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • GymExtra charge
  • Newspapers
  • Clothes dryer
  • Towels and bed linenExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • TV lounge
  • Green Key Global Eco-Rating
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
  • Bowling alleyExtra charge
  • SkiingExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE BUSINESS KING BEDDOUBLE • BUSINESS KING BEDDBL.BS-KG

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    DOUBLE BUSINESS KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BUSINESS KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 24 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable7 photos

    Best Western Thunder Bay Crossroads

    SUITE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Hairdryer
    • Direct dial telephone
    • Radio
    • Microwave
    • Ironing set
    • Living room: 1
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV

    Facilities with extra charge

    • Internet access
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 24 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable4 photos

    Best Western Thunder Bay Crossroads

    DOUBLE QUEEN SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Cable TV
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Microwave
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk

    Facilities with extra charge

    • Internet access
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKING • 1 Bedroom • 24 m²QUA.NM-QN
    QUADRUPLE QUEEN BED NON SMOKINGPhoto unavailable7 photos

    Best Western Thunder Bay Crossroads

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Single bed 80-130 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Room amenities

    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Hairdryer
    • Direct dial telephone
    • Radio

    Facilities with extra charge

    • Tea and coffee making facilities
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 24 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Best Western Thunder Bay Crossroads

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Direct dial telephone
    • Hairdryer
    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Radio

    Facilities with extra charge

    • Tea and coffee making facilities
    • Fridge
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE BUSINESS NON SMOKINGQUADRUPLE • BUSINESS NON SMOKINGQUA.BS-NM

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    QUADRUPLE BUSINESS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    BUSINESS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BS-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKING • 1 Bedroom • 24 m²DBL.NM-QN
    DOUBLE QUEEN BED NON SMOKINGPhoto unavailable5 photos

    Best Western Thunder Bay Crossroads

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Room amenities

    • Radio
    • Cable TV
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Ironing set
    • Microwave
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities
    • Fridge
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE BUSINESS QUEEN BEDQUADRUPLE • BUSINESS QUEEN BEDQUA.BS-QN

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    QUADRUPLE BUSINESS QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    BUSINESS QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 24 m²QUA.2Q-1
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable6 photos

    Best Western Thunder Bay Crossroads

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-1

    Room amenities

    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Radio
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities
    • Fridge
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 24 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Best Western Thunder Bay Crossroads

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Microwave
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Ironing set

    Facilities with extra charge

    • Tea and coffee making facilities
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BUSINESS QUEEN BEDDOUBLE • BUSINESS QUEEN BEDDBL.BS-QN

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    DOUBLE BUSINESS QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BUSINESS QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Best Western Thunder Bay Crossroads

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 24 m²QUA.2Q
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable7 photos

    Best Western Thunder Bay Crossroads

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Room amenities

    • Desk
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Microwave
    • Cable TV
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock

    Facilities with extra charge

    • Internet access
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Thunder Bay Crossroads

8.6
Excellent
952 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.6 /10
Location
9.4 /10
Neighborhood
8.4 /10
Quality
6.0 /10
Value
7.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
21 Jul 2026
Gloria
Was amazing! Nice and quiet. Had a very restful night.
8/10
Excellent
17 Jul 2026
Darryl
Staff very helpful and knowledgeable
10/10
Exceptional
16 Jul 2026
Robert
Great location close to highway
Partner
4/10
Poor
13 Jul 2026
Kyle
Loud HVAC permeated the room.
2/10
Poor
05 Jul 2026
Morgan
People yelling and screaming and fighting
10/10
Exceptional
02 Jul 2026
Matthew
It was great, needed sleep and how quiet it was made that possible
Self
8/10
Excellent
29 Jun 2026
Jeffrey
was a good place
Friends
10/10
Exceptional
20 Jun 2026
Lynda
Excellent service! Food was good! Room was comfortable and clean. Would definitely dtay again!
8/10
Excellent
18 Jun 2026
Eddie
A basic hotel for road trip
Friends_and_family Friends
8/10
Excellent
16 Jun 2026
Charlaine
Needs some upgrades to the outside and inside. Room was in better condition than the rest of the hotel. Clean, comfortable beds, good AC, quiet, convenient location, great breakfast. Neighborhood wasn't the greatest but plenty of parking.
Friends_and_family Family
10/10
Exceptional
15 Jun 2026
Christopher
Great spot
Business
6/10
Pleasant
05 Jun 2026
Michele
It’s close to the airport, making it convenient for people who are travelling. I’ve stayed at this hotel many times before because it’s slightly more affordable than others. My recent stay was not as enjoyable due to noise. I was on the first floor and was frequently disturbed by interior and exterior noise. Walls are not soundproof at all.
Self
10/10
Exceptional
29 May 2026
David
Very comfortable bed and pillows
Partner
10/10
Exceptional
23 May 2026
Verne
yes
Partner
8/10
Excellent
21 May 2026
Garry
Needs better pillows removed a star due to poor pillows
Self
10/10
Exceptional
03 May 2026
leslie allan
service staff were attentive
10/10
Exceptional
02 May 2026
Ellen
We did not stay for breakfast because of dietary requirements. The parking lot will need some maintenance once the weather is suitable
Family
2/10
Poor
27 Apr 2026
Darrel
The room was clean, the staff was good. HOWEVER... the room was moldy and musty smelling. And after 1 night in the room, I got mold toxicity poisoning. I spent the next 2 days recovering from vertigo and brain fog. Mycotoxin exposure is no joke...
Self
8/10
Excellent
25 Apr 2026
Lorraine
Clean room and great staff
Self
10/10
Exceptional
01 Apr 2026
Angela
Awesome stay
10/10
Exceptional
17 Mar 2026
Alanna
Shopped nearby
Family_with_children
10/10
Exceptional
23 Feb 2026
Kimberlee
Clean comfortable room, friendly attentive staff, great breakfast choices
Partner
10/10
Exceptional
04 Feb 2026
david
Yes it was a wonderful stay
6/10
Pleasant
25 Jan 2026
JULIANO
good
8/10
Excellent
01 Jan 2026
Ashley
Kind staff, clean room, no complaints.
Leisure Family_with_children
10/10
Exceptional
31 Dec 2025
Alanna
Clean room
Leisure Self
10/10
Exceptional
19 Dec 2025
Valerie
Really nice safe and comfy hotel. Nice ladies at the front desk
Leisure Family
10/10
Exceptional
24 Nov 2025
Jodee
Location, staff
Leisure Family
10/10
Exceptional
01 Nov 2025
Tapan
Good hotel
Leisure Self
10/10
Exceptional
29 Oct 2025
Melanie
I love staying at this hotel location.
10/10
Exceptional
24 Oct 2025
Samantha
Had a great stay. Staff at the front desk were excellent and accommodating. We arrived to the city early and I had a virtual class starting at one so they found a clean room to put us in as an early check in.
Business Partner
4/10
Poor
10 Oct 2025
Ray
We had a King Suite and the furniture was so uncomfortable and the bed was like sleeping on a sheet of plywood.
Leisure Partner
10/10
Exceptional
02 Oct 2025
Mark
Front desk staff were friendly as well as quick and efficient. Room was clean and bed was quite comfortable. Overall, a great experience.
Business Self
10/10
Exceptional
28 Sep 2025
Brett
Good
Leisure
8/10
Excellent
27 Sep 2025
Edward
Room was clean
Leisure Friends
8/10
Excellent
22 Sep 2025
Karen
Clean, and comfortable
Leisure Family
6/10
Pleasant
20 Sep 2025
Patricia
Friendly, helpful staff. Great breakfast. A liitle pricey. More like a 3 star. Charging 5 star prices.
Leisure Family
8/10
Excellent
19 Sep 2025
Lorraine
Didn’t have to pay for a pool I wasn’t going to use.
8/10
Excellent
18 Sep 2025
Marius
The hotel location was good. The beds were good and the breakfast was acceptable. However, the hotel bathroom may require some upgrades and more thorough cleaning. Additionally, the carpet appears to need proper cleaning, as it has an unpleasant odor.
Business Self
6/10
Pleasant
17 Sep 2025
Anne
Bottled water only available at check-in and only to members and only if you ask for it!!
Very cheap considering cost of the average room.
10/10
Exceptional
16 Sep 2025
Brett
Clean
Leisure Self
10/10
Exceptional
15 Sep 2025
Leanna
Great
10/10
Exceptional
15 Sep 2025
Marguerite
It was near the Trans Canada Hwy
Leisure Self
10/10
Exceptional
10 Sep 2025
Norma
Staff were friendly and helpful.
Leisure Family
10/10
Exceptional
04 Sep 2025
Myrle
Professional, kind and caring friendly staff: both check-in and check-out.
I am looking forward to my upcoming return vjsit soon!
Leisure Self
8/10
Excellent
04 Sep 2025
Adrienne
Clean room and super friendly staff.
Leisure Family
10/10
Exceptional
22 Aug 2025
Richard
Good sized rooms, great upgrade to a suite, friendly staff, good breakfast
Leisure Partner
4/10
Poor
22 Aug 2025
Kaitlin
Full disclosure, we were refunded for this experience by the hotel manager who contacted us via email about our experience.

Cost was ~300$ for a double Queen basic room with the following conditions:

- soiled/ rotting paper towels, chewed up gum around the bed frames, dirty, warn and bunched up carpets.
- malfunctioning point of sale system at the front desk and broken hair dryer in the room.
- Insufficient amount of hygiene supplies for a double Queen room booked for 2 people.
- Poor customer service from majority of the front desk staff. (On their phones, unable to attend to issues based on number of staff available or simply throwing their hands up and blaming Expedia with no effort or willingness to resolve the issue)

We have a been on a cross-Canada road trip for a week. Every other place we have stayed has been cheaper, cleaner and much more accommodating with zero issues. For these reasons, I would not stay here again.
Leisure Family
6/10
Pleasant
19 Aug 2025
Dana
Hotel was just fine- nothing fancy, clean, pleasant staff. Slightly dated but no issues. Warning- room 201 is very loud as it is directly above the lobby doors. You can hear every time the doors open or luggage is pulled across the bricks. As it is an airport hotel, this occurs all night/early morning.
Leisure Partner
10/10
Exceptional
19 Aug 2025
HASSAN
Hotel was clean and close to a lot of food options.
Leisure Family
2/10
Poor
18 Aug 2025
Christopher
Horrible CS
8/10
Excellent
17 Aug 2025
Hamid
Good place to stay
8/10
Excellent
10 Aug 2025
Chintan
Overall, the stayed was very good. The room was neat and clean. However, the front desk service needs to be improved as they were not professional at all.
Leisure Friends
6/10
Pleasant
10 Aug 2025
Carol Anne
Excellent free breakfast. Bed not made two of the days and no clean towels provided-had to go hunting for them.
Front desk staff mostly too busy chatting to greet guests. Some made a point of greeting us. Lobby minuscule and cluttered with furniture. Elevator efficient. Evening security guard too busy chatting with front desk to notice an elderly woman exiting the hotel and make sure I was okay in a dark parking lot. Yucky stuff spilled in front entryway not cleaned up for the duration of our stay.
10/10
Exceptional
08 Aug 2025
Michelle
We arrived late and left early but check in was smooth, room was great and breakfast was yummy!
Family_with_children
8/10
Excellent
06 Aug 2025
Susan
Free breakfast and parking
Leisure Friends
8/10
Excellent
05 Aug 2025
Jody
It’s nice to have the Continental breakfast option
Leisure Family
6/10
Pleasant
01 Aug 2025
Paul
Bed was comfy
No food options on site but were close by
Unfortunately the couple staying in th unit next door to us couldn’t open their door so they tried their key on our room
It worked and they proceeded to enter our room while we were relaxing in bed watching tv
This was extremely disconcerting and upsetting
The front desk was rather nonplussed about providing the entry card to our room to someone else and didn’t seem to want to take responsibility for their error
Friends_and_family Family
10/10
Exceptional
31 Jul 2025
Patricia
After a long day of travel the hot bath was very relaxing, room was very spacious, clean & bed very comfortable
Leisure Pet
8/10
Excellent
19 Jul 2025
Brooklyn
Good place to stay overall, nothing crazy about it. But was a good stay only there for a night.
8/10
Excellent
18 Jul 2025
Sina
Decent motel for Thunder Bay. However, the toilet was quite small and there were some issues with the air conditioning. Good breakfast too
Business Self
8/10
Excellent
09 Jul 2025
Matilda
The staff were nice and helpful.
Leisure Partner
6/10
Pleasant
05 Jul 2025
Wendy
We stayed in a different hotel that had the same room layout, etc, and it was 1/3 the price!
Leisure Friends
10/10
Exceptional
30 Jun 2025
Eyram
I love the place and the workers so much
Leisure Partner
6/10
Pleasant
27 Jun 2025
David
The women at the front desk was fabulous!
Leisure Family
8/10
Excellent
13 Jun 2025
Dave
It was fine. Funny how hotels in this price range always have a fan that goes 'click click click' through the night...
2/10
Poor
13 Jun 2025
Kathryn
You really don’t get much for your money here. Very dated, not clean and shiny,, ancient pillows and towels and quite small. Thunder Bay hotel rooms are quite pricey too so it could be $300 a night at better places or here. So sad.
Leisure Partner
10/10
Exceptional
08 Jun 2025
Joan
The front desk person was very helpful
Leisure Partner
4/10
Poor
04 Jun 2025
Joan
Staff was more interested in their conversation, then greeting us or checking us in. Didn’t provide any information in relation to the hotel. Usually staff relay the wifi password, when breakfast is etc….they said nothing.
Leisure Partner
10/10
Exceptional
31 May 2025
Garth
We were happy with our accommodations.
Leisure Family
10/10
Exceptional
10 May 2025
Tamara
Enjoyed our stay
Leisure Family
8/10
Excellent
04 May 2025
Kathy
Good overall. No onsite dining but there are other places not far to dine
Leisure Partner
10/10
Exceptional
09 Apr 2025
Kent
It was excellent
6/10
Pleasant
29 Mar 2025
Paulo

Ok but noisy

It was ok! Very noisy during the night, from the hall and the parking lot.
Business
10/10
Exceptional
26 Mar 2025
Kent
It was a pleasant stay and will be a resident in the future
Business Self
8/10
Excellent
28 Jan 2025
David
Nice hotel, but the floor carpet is old.
10/10
Exceptional
23 Jan 2025
Bernadette
Plenty of hot water and very nice breakfast.
Family
10/10
Exceptional
08 Jan 2025
Carrie
Safe and secure, surveillance and security onsite, I had a ground floor and was able to park outside my room. Very clean and good pressure showers!!! Less than 5 mins to airport which is awesome.
Business Family
6/10
Pleasant
02 Jan 2025
Eddie

Basic hotel

Basic 3 stars hotel
Friends_and_family Family
6/10
Pleasant
13 Dec 2024
Catherine
Beds were very comfortable. Pretty average place to just spend the night sleeping. Lobby is really cramped
10/10
Exceptional
01 Dec 2024
Joseph
They were very accommodating to us for I had just had surgery and was put in a easy accessible room. Thank you
Leisure Partner
10/10
Exceptional
17 Nov 2024
Diane
Nice clean motel. Close to everywhere we needded to go. Only thing we didnt like is the traffic noise right outside the motel.
Partner
8/10
Excellent
15 Nov 2024
Kerry
Good stay
8/10
Excellent
09 Oct 2024
Jeff
All was good. Didn't spend alot of time in the room.
Friends_and_family Family
10/10
Exceptional
05 Oct 2024
Melissa

Perfect place for Holiday

Absolutely amazing. Very friendly staff. Very clean rooms, towels are big and fluffy. Warm blankets, the hot breakfast rotated every morning. I was here 7 days. Would definitely come again!! Lots of local restaurants within walking distance. Easy to get on and off the expressway. Quiet neighborhood.
Self
10/10
Exceptional
03 Oct 2024
john
Fast, passable fast food available. Decen breakfast with slightly different menu each day. Odd number rooms face busy Arthur street, even number rooms face quiet neighborhood houses.
Leisure Partner
10/10
Exceptional
01 Oct 2024
Anita
What you would expect from this hotel chain.
Very nice
Leisure Partner
6/10
Pleasant
13 Sep 2024
Rhonda
Shower liner moldy, floor sticky
10/10
Exceptional
04 Sep 2024
Margaret
Convenient
Business Pet
10/10
Exceptional
01 Sep 2024
Doug
Surrounding area a little noisy but the room was clean and comfortable.
Leisure Partner
8/10
Excellent
28 Aug 2024
James
Main floor rooms with access to parking lot
Business_and_leisure Family_with_children
8/10
Excellent
24 Aug 2024
Rene
Clean room, courteous staff, quick check in and out.
Leisure Partner
10/10
Exceptional
14 Aug 2024
Aaron
This will be my go to spot whenever I'm in thunder bay
Leisure Partner
10/10
Exceptional
14 Aug 2024
Ivan
Great staff
8/10
Excellent
13 Aug 2024
Debbie
Was very easy to find, breakfast was good, staff friendly. Was a good stopover on our road trip to Alberta!
Leisure Partner
8/10
Excellent
13 Aug 2024
Chuck
The rooms were generally clean however, the corners had not been cleaned in quite some time.
8/10
Excellent
12 Aug 2024
Carol
Great breakfast options.
Leisure Partner
8/10
Excellent
08 Aug 2024
Ivan
Close to shopping
Leisure Family
10/10
Exceptional
05 Aug 2024
Benjie
Everything is good and i like it..
Leisure Family
4/10
Poor
03 Aug 2024
Michaeline
We stayed here after driving across ontario for you a pit stop to sleep. Our greeting was anything less then friendly. We get up to room needs to be updated majorly problems with proper water flow in shower. The worst part we checkedin during a heat wave with the air conditioner not properly working good thing we had our box fan to stay cool in this over priced room.
Leisure Partner

Location & surroundings

Best Western Thunder Bay Crossroads
655 Arthur Street W, Thunder Bay, Canada

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Best Western Thunder Bay Crossroads

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