Name: Prince Arthur Waterfront Hotel & Suites
Address: 17 North Cumberland Street, Thunder Bay, P7A 4K8, CA

10/10

Exceptional

06 Aug 2026

Chelsea

Our experience didn't start off good, but the staff, Serena changed our experience to wanting to return. We will be staying here again on our return trip from Western Canada. The breakfast at the restaurant in the hotel was nice. The server we had on our second day was outstanding. The splash pad was walking distance and our toddler had a great time. The Freshco supermarket nearby was convenient since it was a 5 min walk only. Look forward to our return stay in a few weeks.

4/10

Poor

06 Aug 2026

Pascale

Good breakfast but we were Ellen un by thé dire alarm during thé night-club amd no employée tools care of thé guests

10/10

Exceptional

05 Aug 2026

Thomas

Great location. Large room comfortable beds. We had a second room with couches and good work desk TV fridge and microwave. Great for a family trip. Furniture was a bit worn but not a problem for us. Parking was easy as was check in. Breakfast was great prepared fresh.

Family

10/10

Exceptional

05 Aug 2026

Louiselle

Excellent! 5th floor renovations are beautiful…well deserved for the historic building it is. Dining room very appealing with a new look new name and great menu. “The Grill on Cumberland “
Great breakfast comes with the room. Well done!

8/10

Excellent

03 Aug 2026

Joshua

Good food. Parking good, given parking tag.
Require renovations /Upgrading in rooms we stayed ilast 2 trips New beds required in Room on 4th floor, bed lope sided & low & rugs need to be removed- smell bad.
Ask for newly renovated room. They have hard wood flooring.,

10/10

Exceptional

03 Aug 2026

Paul

Clean room, parking was very convenient, breakfast was deliscious.

2/10

Poor

31 Jul 2026

Deepanshu

Ultra old property for the price they are selling the room, smell all over the property even the room had a bad smell. Felt like i have booked shelter for night not a hotel. Not even the breakfast was worth having cause they decided how much portion should i eat. Worse experience till date. Not even worth spending 100$ for a night. I paid 190$ to spend a night in shelter like hotel!

10/10

Exceptional

30 Jul 2026

Samantha

Room was clean - hallways were showing signs of age with some stains on the carpets.

Hotel is easy to find and has a parking area at the back along with a small green space that is ideal for travelling with a small dog.

10/10

Exceptional

29 Jul 2026

Harold

We liked the central location close to both the waterfront and the downtown areas.
Breakfast was fine and staff friendly and helpful.

8/10

Excellent

28 Jul 2026

Hyunkyoung

staff is very kind to update my wife request

8/10

Excellent

28 Jul 2026

Ruth

Staff helpful. Rooms need updating. One elevator needs to be replaced, it doesn't work well.

8/10

Excellent

28 Jul 2026

Sharon

Great breakfast included and great supper in their restaurant the night before.

8/10

Excellent

27 Jul 2026

Cindy

Water in pool cold. Unclean pool deck. Washrooms in pool area locked.

10/10

Exceptional

26 Jul 2026

John

The Wi-fi service was hit and miss at best. Other than that the staff was great and the location near the harbor was great!

8/10

Excellent

24 Jul 2026

Ernest

Historic old hotel with character. Convenient parking and proximity to great downtown restaurants. Skip the hotel breakfast.

8/10

Excellent

24 Jul 2026

Ted

The area seemed pretty sketchy. The front of the hotel looks pretty run down but the room was ok.

6/10

Pleasant

24 Jul 2026

Nadir

Pour une nuit ok.

6/10

Pleasant

23 Jul 2026

Holly

Breakfast was served too late, we had to leave before 7:30am.

8/10

Excellent

22 Jul 2026

Joseph

Older property but in good condition

10/10

Exceptional

21 Jul 2026

Stephen

Older property. Could see there was upgrades to the bathroom (nice) comfort bed. Older decor gave it a certain charm. Staff was very friendly and helpful. Breakfast was very good.

10/10

Exceptional

21 Jul 2026

Stephen

Old hotel with charm. Rooms were clean, comfortable bed very pleasant and helpful staff

6/10

Pleasant

21 Jul 2026

Shaghayegh

It was old but large enough to stay with our three pets and son. The room was spacious , the beds were clean & comfortable. The bathroom was clean and comfortable. The furniture was really old and the carpet was stained and not clean enough! The staff were super friendly and cooperative.

Family_with_children

8/10

Excellent

18 Jul 2026

Joel

Room was a good size and in good condition for the age of the property. Pool area was quite rundown and cold. Secure parking downtown was certainly a plus. The property was busy with a variety of guests.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Louise

We were a little concerned when we arrived, as another guest's vehicle had been vandalised - windshield smashed and glass everywhere. There were no further incidents during our stay. Hotel staff were friendly & helpful, although we were not given the ticket for our free breakfast which delayed us eating. It was resolved in a timely manner though. An old, historic hotel and beautiful views over the water.

Partner

8/10

Excellent

16 Jul 2026

Kelly

Restaurant was only open a few hours a day.
The vending machines didn’t have Diet Coke. The food vending machine was broken

Family

4/10

Poor

16 Jul 2026

Claire

The room was dirty and the carpet was gross. There were cobwebs in the bathroom window with spiders and bugs in it. The bathtub had dead bugs and weird stains and there was someone else’s hair on the floor. There were spitz on the floor by the bed and the sheets had yellow stains on it.

For the price of this hotel you would expect it to more maintained. There was also a power bar with the tv plugged in that was hanging. Limited plug ins to charge devices the lamp by bed was unusable to charge anything. We will not be staying at this hotel again.

Pet

6/10

Pleasant

15 Jul 2026

Elizabeth

They need to do some Reno’s. Room was dirty (handprints on the headboard) and in rough shape. Staff was very pleasant and accommodating.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

David

Charming historic hotel in Thunder Bay, nice view of Lake Superior, very friendly staff. Thank you!!!

Partner

10/10

Exceptional

14 Jul 2026

Colin

The girl at the front desk was amazing. Serina I think. Thanks for everything. See you next time.

Partner

6/10

Pleasant

14 Jul 2026

Patricia

We were on the 2nd floor lake view ,great views. Rooms we're dated but clean. The front of the motel needs to be cleaned up.Outside windows. You needed your room key to use the elevator and if it was later,used it to get back into the motel,it was for safety ,which was good.Staff were friendly.Parking was fine.We didn't have breakfast.

10/10

Exceptional

12 Jul 2026

Michael

The free breakfast. Was wonderful

Family

10/10

Exceptional

08 Jul 2026

Ken

Clean

Family_with_children

10/10

Exceptional

07 Jul 2026

Jerry

Very pleasant stay in an older historic hotel that is well maintained and still up to date with amenities. Staff very friendly and helpful. Location is a big plus. Room comfortable and updated. Would definitely stay again if ever in the area.

Partner

2/10

Poor

07 Jul 2026

Thomas

The room was great! The staff was excellent!
Expedia are crooks!
I will never use them again nor would I recommend.

10/10

Exceptional

07 Jul 2026

Christa

Lovely breakfast with charming staff.

Pet

6/10

Pleasant

04 Jul 2026

tsering

Thank you.

Family_with_children

6/10

Pleasant

03 Jul 2026

KRISTIN

This place is so run down. Room smelled really musty. Bathroom was in terrible shape with work down features. The beds were essentially cots, stiff mattresses on wheels. Room fits 4 people but you will only get breakfast for 2. People who worked there were nice. We pay similar prices everywhere we travel and this was the worst quality we’ve seen in ages.

Family

6/10

Pleasant

03 Jul 2026

Danial

Property is very historic. Its staff, location and aesthetics are the strong points. The fridge not cooling and the beds being much firmer than I was expecting were the lows.

Family_with_children

8/10

Excellent

03 Jul 2026

Mary

Rooms were clean and comfortable. You also get a full breakfast. View from the room was awesome, right across the street from the lake!!

Friends_and_family Friends

6/10

Pleasant

02 Jul 2026

Sara

Hotel rooms are a nice size. The area was a bit sketchy with a lot of intoxicated people hanging around the building. Security was good.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Sherry

All the staff were very helpful, breakfast was great. It is just an older hotel (built in 1911) and it showing some wear and tear. Otherwise we had a good nights sleep.

Partner

2/10

Poor

01 Jul 2026

Aldrin Nell

the room carpet is wet when we came. it smells bad. the room is very old and there are many homeless

Family_with_children

4/10

Poor

01 Jul 2026

Rick

Property is older so expect a rooming house feel with older amenities and feel. The parking area often has “sketchy” folks walking about as the property is by the water and park. However the property pros are it is close to downtown, the water and park. Breakfast was not included unfortunately for the price point.

Partner

6/10

Pleasant

30 Jun 2026

Lindsay

The room and bathroom were very clean and the restaurant meal was excellent. The rest of the building is ancient and in need of a total renovation. Pool area was old and worn and the hot tub didn’t work. Hallways and stairwells were totally creepy. The area around the hotel was very sketchy. Would not stay here again.

Partner

6/10

Pleasant

30 Jun 2026

Nina

Breakfast included in my stay was fantastic! Friendly snd trusting servers.
Rooms were definitely showing their age.
Bed was pretty dippy.

Self

8/10

Excellent

30 Jun 2026

Dinah

When you book a room with 3 people , 2 adults and 1 child they say complement breakfast but only give you 2 tickets . Not right when you have 3 in total was told even if it was 4 you only get 2 breakfast tickets . Unfair for any family with more then 2 people should be for everyone in the room

Family_with_children

10/10

Exceptional

30 Jun 2026

Rebecca

We had a 2 room suite (living room & bedroom) overlooking the harbor. Clean rooms. Very comfortable beds.
Conveniently located.
A really breakfast was served in the morning. The restaurant was closed for dinner.

Partner

8/10

Excellent

29 Jun 2026

timothy

Good location

Partner

2/10

Poor

28 Jun 2026

Glenn

Place is a dump. So unfortunate as it has potential. Peeling paint on tub. Bathroom flooring with burn marks from the 80s. Trim literally falling apart. Carpet between beds sticky. Drawer had nail polish inside and my sone freaked out thinking it was blood. Oil walls had dirt. Fridge gave out in the middle of the night and my husbands diabetes meds were stored there. They were soaking wet. I’m herein melt from the little freezer? Terribly uncomfortable beds. They have nerve charging what they do for a night. Complained to the desk in the morning and they didn’t seem too concerned since we paid already. NEVER AGAIN.

Family_with_children

8/10

Excellent

28 Jun 2026

john

Was very nice rooms. Our beds were pretty hard. Nice and quiet to get some good relaxation

Partner

8/10

Excellent

28 Jun 2026

Nancy

Friendly and accommodating staff. Room very clean. Small bathroom. If room is facing city, traffic can be heard even from the fifth floor! Overall a good stay.

Partner

2/10

Poor

27 Jun 2026

Heather

Free parking

Partner

2/10

Poor

27 Jun 2026

Melissa

It has been many years since this property has been in good repair. I was highly disappointed and checked out immediately. There is something else going on here, discount housing maybe? Buyer beware!

Partner

10/10

Exceptional

26 Jun 2026

Daniel Christopher

Great time for our one night stay. We booked for the adults in an executive suite that did not indicate breakfast included, but we got two free classic breakfast coupons to use in the restaurant. I think getting two free vouchers is the standard right now. The restaurant was wonderful and we really enjoyed the breakfast. Great property!

Family

10/10

Exceptional

24 Jun 2026

Eric

Easy parking, great staff, wonderful breakfast. The property looks dated, but it's clean and perfectly functional.

Partner

6/10

Pleasant

21 Jun 2026

JOHN

Old and sticky

Family_with_children

4/10

Poor

21 Jun 2026

Michael

Ok at best

Self

10/10

Exceptional

20 Jun 2026

Dinah

Just needs to up date the bathrooms other then that very clean and helpful

Partner

2/10

Poor

20 Jun 2026

Samantha

Location

Family_with_children

4/10

Poor

19 Jun 2026

Jennifer

Would not recommend. Super sketchy

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Wayne

The parking was close and accessible. The complementary breakfast was very goog.

6/10

Pleasant

18 Jun 2026

Suzanne

It’s unfortunate the downtown is suffering from poor economic struggles. Wasn’t comfortable wondering around.

Friends

8/10

Excellent

17 Jun 2026

Matthew

When I arrived, I was quite worried about the choice I made as the property looked quite run down from the outside as well as the main lobby. The lady I met with at the front desk was extremely helpful and provided an early check in on an upper floor. When I got to my room I was very pleased by the renovated space and amenities. The room was very comfortable and the view of the Sleeping Giant was great.

I would say the lobby was very tired an underwhelming and the gym was quite beat up. Given the number of newer hotels in the area, it will be important to invest in the hotel to restore it.

Self

10/10

Exceptional

17 Jun 2026

Robert J

Every thing was great even food I'm restaurant
Couch in room brand new but very hard

Partner

8/10

Excellent

16 Jun 2026

Allan

We had a room overlooking Lake Superior. Beautiful view of the harbour.
Trendy Resto Bar is within walking distance and has live music.
Friendly serving staff served us free breakfast.
Self Parking is adjacent to hotel and monitored by security staff.
Our room had an awkward bathroom layout. Paint was peeling off the bathtub.

Partner

10/10

Exceptional

16 Jun 2026

Barry

Good hotel, clean rooms, welcoming staff. it was a nice place to stay

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Terinia

We booked the Executive Queen Suite. Room was very clean. Loved having the bedroom separate from the living room. Air conditioner units in both rooms! You can tell the hotel is actively upgrading their rooms/bathrooms which is great. We also enjoyed have a Lake view! Breakfast in the restaurant was awesome! Staff were great - welcoming, friendly and helpful. Would stay again!

Partner

10/10

Exceptional

11 Jun 2026

Dariusz

Nice hotel in the nice part of a city.

6/10

Pleasant

11 Jun 2026

Ken

The hotel is accessible, parking lot is adequate. Staff is nice. Security is tight; a security guard was on duty in the lobby and you need a room key to enter the building after dark, and even to use the elevator. The hotel is run down from what evidently used to be a magnificent building. Old carpets, old windows, old washroom, old wooden doors; but the look is charming if you appreciate old buildings. There is a restaurant on site and they have vouchers for guests. The room was dirty and the washroom was disgusting. There was a quarter-sized spread of feces on the toilet seat. We couldn't change rooms as the hotel was full, so we cleaned and squatted over the seat. The washroom had a big window with no window coverings. We were on the street side and there is a big office building across the street. So we had to use the washroom and shower with the door open to hide the toilet and shower area. I was there for a medical appointment with my elderly dad, so you can imagine how awkward it was to shower with the door open. I had tried booking another hotel beforehand but everything was full or too expensive and a travel grant only covers $200 for accommodations and this room cost us $232 (cheapest for downtown). The A/C unit wasn't plugged in and the outlets were too far to reach. The train tracks are very close but the low rumbling of the train was soothing. One bed was soft, the other very firm. I took the firm bed and surprisingly slept very well. Will not stay here again.

Family

10/10

Exceptional

07 Jun 2026

Ioannis

I recently stayed at the Prince Arthur Waterfront Hotel & Suites and had an excellent experience from start to finish.

The first thing that stands out is the location. Situated directly on Thunder Bay's waterfront, the hotel offers beautiful views of Lake Superior and the Sleeping Giant. Waking up each morning to that scenery was a real treat and made the stay feel special.

The staff were friendly, welcoming, and always willing to help. Every interaction I had, whether at the front desk or with housekeeping, was pleasant and professional. It's clear that customer service is important here.

My room was clean, comfortable, and well maintained throughout my stay. Housekeeping provided fresh towels daily and kept everything spotless. After a long day of exploring the city, it was always nice to return to a clean and comfortable room.

Breakfast was included with the stay and, while not extravagant, it was more than adequate and represented excellent value. There was enough variety to start the day off right without having to leave the property looking for food.

Another advantage of this location is the number of nearby dining options. There are plenty of restaurants within easy reach, ranging from quick casual meals to excellent fine dining establishments. Whether you're looking for a quick bite or a memorable dinner overlooking the waterfront, you'll find plenty of choices nearby.

What impressed me most was the overall value. Between the waterfront location, views of the Sl

Family_with_children

8/10

Excellent

07 Jun 2026

Mary

The room was clean and the staff friendly. We appreciated the complimentary breakfast in their restaurant. It was good - not great.

Partner

8/10

Excellent

03 Jun 2026

James

Very acceptable

Partner

10/10

Exceptional

02 Jun 2026

Jason

Huge room...great breakfast...great staff...right downtown...close to everything...good price...woukd definitely stay again!

Partner

4/10

Poor

02 Jun 2026

Robert

Old hotel. Overpriced. The bathtub was chipped and stained terribly. The bather counter was falling apart. It gad 24 hour security for the parking lot, thank goodness. Really sketchy. For the cost I expected much much better. We slept got up early and left without showering. At least the air conditioning was good

Partner

10/10

Exceptional

01 Jun 2026

Viktoriia

Everything was good. The room was clean and comfortable, and the property had everything we needed. We especially liked the beautiful view of the lake. It made our stay very pleasant and relaxing. Thank you!

Family

4/10

Poor

28 May 2026

Serge

This is a 2 star hôtel at best and it needs renovations!

Family

6/10

Pleasant

28 May 2026

Lisa

Dated decor.

Self

10/10

Exceptional

25 May 2026

Dana

Great location: Easy to get to downtown area and the waterfront. Ample parking was available. Breakfast was delicious.

Self

10/10

Exceptional

19 May 2026

Chris

Thank u for the breakfast very appreciated

Friends_and_family Friends

6/10

Pleasant

18 May 2026

Josh

Location is great. Staff was outstanding for helping me find a suitable room. Breakfast was outstanding! Will stay again.

Self

2/10

Poor

17 May 2026

Kevin

The room we stayed in was old and run down. The doors to all the rooms slam so hard they can be heard all night.
No fault of the hotel but there is a night club across the street that was so loud the music on till 3 am with people yelling and car racing up the street…. Was a sleepless night so we actually checked out at 4am and when we went to our car a couple druggies were at the back door all strung out.
Will never return

Partner

6/10

Pleasant

15 May 2026

Monique

The bed was comfortable. The property and our room specifically needs updating, repairs and maintenance. Best part was that the hotel was very close to Hoito, the Finnish pancake place inside the Goods&Co market, which is the nicest part of downtown Thunder Bay.

Pet

8/10

Excellent

14 May 2026

Kevin

..

10/10

Exceptional

13 May 2026

Lynn

The room was very spacious and the views were outstanding. As others have noted, it’s an older hotel and rooms are dated but wouldn’t need much to update the rooms

Friends

10/10

Exceptional

09 May 2026

Ian

A great gym! Great staff!

Partner

6/10

Pleasant

07 May 2026

Ognjen

An older place ok for a quick stay

Friends

6/10

Pleasant

07 May 2026

Linda

The property is dated but you can still feel the echoes of the 1911 Grand Dame she used to be. Excellent staff; Fresh breakfast and terrific pool - clesn, deep and made for swimming.

Partner

4/10

Poor

04 May 2026

Nancy

Very old, dirty. I would never stay there again! My two kids and I had no choice to stay there or else I would have changed hotels. We didn’t feel safe at all, needles all over the building. Drunks in the parking lot, we even found random drunks in the hallway downstairs by the pool. The smell of ammonia and mold literally made me sick. There was no heat in the room, no light bulbs in the lamps, the tv didn’t work, it was just horrible. The building needs an upgrade. The pool needs a cleaning and is unsafe for children. I wish I didn’t spend $180 a night to stay there with my two little kids for 3 nights. Breakfast was about the only thing that was good and that’s because we got a ticket to go to the detached restaurant. Never again!

Family_with_children

8/10

Excellent

04 May 2026

Ruth Ann

We were unable to have the breakfast as we were travelling. Most places we stay start breakfast at 6:30am. Found 7:30 to be late!

Partner

8/10

Excellent

03 May 2026

lawrence

Everything was good except for the housekeeping. We had to ask to get our room cleaned and get new towels. We stayed 4 nights, it was unclear if they would have looked after our room if we hadn't asked. Food was good in the restaurant and staff were very polite and helpful. Tea and coffee prices were a little high.

Family

4/10

Poor

03 May 2026

David

The staff was extremely accommodating and very helpful, but the property itself is extremely dated rundown, not clean and disappointing. The heavy Security was also quite a deterrent. It immediately made us feel like we were in a bad part of town.

Partner

8/10

Excellent

02 May 2026

Lisa

Staff was very helpful. Hotel is definitely old and shows its wear. Breakfast was great.

Family

10/10

Exceptional

29 Apr 2026

Jamie

Nice place to stay

10/10

Exceptional

26 Apr 2026

Louiselle

Comfortable, clean with helpful staff and great restaurant. An older establishment, well maintained with a lot of history.

Partner

2/10

Poor

26 Apr 2026

Andrea

Terrible experience—save yourself the trouble & book somewhere else.

We chose this hotel specifically to use the pool & hot tub after a long drive. Upon arrival, we checked in & asked about the hrs, only to be told that neither was working. This was extremely disappointing, especially since it was the sole reason for our stay. There were no signs posted about this, & no compensation or alternative was offered.

We then asked if we could cancel without penalty, given the situation. We were told we would receive a full refund. However, when we requested written confirmation of the cancellation, staff refused to provide it. When we asked to speak with a manager, the situation escalated unnecessarily. A security guard became hostile & interfered while we were speaking with the lady. They also spoke to each other in another language during the interaction, which felt unprofessional & inappropriate given the situation.

Having written confirmation of the refund was important to us in case there were issues with the credit card reimbursement. At that point, the front desk lady admitted that the earlier info was incorrect & that we would not, in fact, be receiving a refund.

When the manager finally arrived, the interaction did not improve. He was confrontational, dismissive, & unhelpful. Ultimately, no refund was issued, & no confirmation was provided.

Overall, a very frustrating & disappointing experience, made worse by poor communication & unprofessional behavior.

Friends

6/10

Pleasant

24 Apr 2026

Subin

Okay stay!!

Self

8/10

Excellent

24 Apr 2026

Skyler

Great place. I really enjoyed my stay.

Just waiting for my security deposit to be placed in my card. Thank you

10/10

Exceptional

24 Apr 2026

Skyler

Enjoyed my early runs and breakfast.

Thanks for the stay.

Also, when will my security deposit be back in my card. Thank you

2/10

Poor

23 Apr 2026

donna

Terrible beds , cot’s, fire alarm going steady through the night. Couch really stained an yucky. Order a 3 person room and third person had to rent a different room because the cot was not sleepable. Not a good experience

Family

8/10

Excellent

22 Apr 2026

Ishita

Very friendly and helpful staff. Property location is good . Wonderful view. Historic property. Dated building and amenities

Partner