Quality Inn & Suites Thunder Bay Downtown

Canada , Thunder Bay-ON
THUNDER BAY, 61 Cumberland St N
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100 reviews shown

8/10

Excellent

22 Jun 2026

Michael

Very Clean

Self

6/10

Pleasant

22 Jun 2026

Peggy

The staff was really nice and courteous, the stay was comfortable, the only thing that I see for an upgrade is the bathroom as to the fact the sink was attached to the wall out side the bathroom and very small inside where toilet and tub were, not much space to dry off and because tub and toilet in close proximity it makes it difficult to get in the shower, everything else was great!

Partner

6/10

Pleasant

21 Jun 2026

Tierra

The building was really old and run down. My ground floor room had a sliding glass door out to the parking lot and no bar in place for security so as a woman travelling alone I hated that.

However the staff were great, the breakfast was decent, the rooms were clean.

Self

6/10

Pleasant

20 Jun 2026

Whitney

The hotel was ok for a budget hotel. The room needs some updates. The hallways smell musty and a little smokey. Our tv didn’t work which was frustrating. They did fix it but it took time.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Rebecca

The staff was helpful & friendly.
Breast fast was nice!
Location wasn’t at a very busy street so it was quieter than most places.
Room was clean & had all we needed.
Will definitely stay here again.

Family

4/10

Poor

19 Jun 2026

Frederick

The place was dirty and not well maintained. There was hair and garbage on the floor in the \"cleaned\" room. It is severely due for a refresh renovations.

Business

10/10

Exceptional

18 Jun 2026

Zaffarulla

Good location and nice and clean room, good customer service!!

Family

8/10

Excellent

16 Jun 2026

Tedros

The hotel was okay. Nothing special about it. It is outdated, needs a remodel. Very old TV, furniture etc but it was the cheapest I found on a short notice trip and the AC was great, the room was clean, the breakfast was decent.

Self

8/10

Excellent

16 Jun 2026

Xue

all good

Family_with_children

10/10

Exceptional

16 Jun 2026

Susan

Room was very clean and spacious!
No complaints whatsoever… thoroughly enjoyed our 2 nights there and price was very reasonable!

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Darcy

Simple, clean room. A bit tight on space, so beware of travelling with multiple suitcases. Love the waffle maker at breakfast!

Family

10/10

Exceptional

14 Jun 2026

Lamnu

Clean room, good hot breakfast , free parking. Excellent for budget travel.

Family_with_children

6/10

Pleasant

14 Jun 2026

Jane

Check-in was fine.
Room not extemely clean (hair everwhere and some stains)
Couch had holes and stains.
Water was usually lukewarm.
AC worked well.
A bright, blinking light that was very annoying all night from the carbon monoxide monitor.
Police presence just down the hall almost all day on Saturday.
Breakfast was mid. The coffee machine is very dangerous (spits hot coffee).
Bed comfy. Pillows small and lumpy.
Lots of staff, but the stairway and outside were always dirty.
Toilet bowl handle needed constant shaking. Toilet seat was loose.

So, I'm not going to say you get what you pay for because I've stayed in cleaner, more updated, and well-taken care of places that cost even less than this. Not sure I would stay here again, as cleanliness is number one for me. I also didn't feel safe seeing a man with an ankle monitor, and the number of police that were there on one of the days. This place is more like a 2.5 out of 5.

Partner

8/10

Excellent

14 Jun 2026

Jodi

hotel was fantastic for the price

Family_with_children

4/10

Poor

14 Jun 2026

Arleen

Very run down, everything from the landscaping around the property all grown up, too the room amenities. I understand it’s a budget hotel, but this is a terrible place to stay. Way better budget hotels available in the area. Stains on bed skirting, and couch’s in rooms. Broken shower curtain rods. Also moldy muffins in the continental breakfast offered. While I sat there, another guest brought it up to the employee working. I stayed at this location in 2024, thought it was great then. Come back in 2026, they must have changed ownership. And it’s for the worse… next trip, will be staying somewhere else.

8/10

Excellent

14 Jun 2026

Ginette

The bed was comfortable but the room itself could have been better maintained. The wallpaper was peeling, water marks on the ceiling in the bathroom, a hole next to the faucet in the shower. For the location, the price was good.

Partner

8/10

Excellent

14 Jun 2026

LaRosa

The only thing I requested was a water- fill spout for my bottle. There was a springwater tap in the gym and the staff readily gave me the key. I've found most places have it in or near the breakfast room, someplace public. It was a great hotel, not top-of-the-line but neat and clean and friendly.

Partner

2/10

Poor

14 Jun 2026

Ameer

Nothing I liked there, the sheets had blood stains, the card system for the whole hotel was down from 8Pm-8Am,

Staff was very rude especially the morning team.

6/10

Pleasant

13 Jun 2026

Jawaid

Dated hotel - old carpets in the hallways and run down elevators. However, our room was renovated and was fairly large.
Parking is $50 for that hotel which is ridiculously high!

Friends

10/10

Exceptional

11 Jun 2026

David

Early check in was not available, but everything else was great. Clean. Parking was tight at night.

Self

10/10

Exceptional

11 Jun 2026

Tat Yin

It was a lovely place to stay. Nice and clean. The breakfast was good too. Loved the soft omelettes. The room has everything covered. Microwave, coffee, iron with the ironing table, mini fridge. Air cond is old but very good.

Self

8/10

Excellent

11 Jun 2026

Jonathan

Room wasn’t as spic and span as we would have liked. Cobwebs, marks on the wall, handprints all over the patio door.

8/10

Excellent

10 Jun 2026

Marian

Clean room, comfortable beds, decent breakfast options, good value for the price.

Partner

10/10

Exceptional

10 Jun 2026

Rob

We had a good stay. The room was clean. It is very quiet to sleep there; there is no traffic noise. The breakfast was okay.

Family_with_children

6/10

Pleasant

10 Jun 2026

Cherie

The staff were very friendly and the location was perfect however the rooms could use some deep cleaning and updating

Partner

8/10

Excellent

09 Jun 2026

Michael

Clean Room

Self

10/10

Exceptional

09 Jun 2026

Steven

Rooms clean, breakfast was good. It’s great value. We had no issue with staying here with our two teenagers.

Family_with_children

6/10

Pleasant

09 Jun 2026

Susan

Staff were pleasant. Breakfast was fine. Outside grounds were terrible with tall grass and weeds in garden areas. There was an old mattress on the ground by the garbage container which was at the exit of the parking lot. Entry door windows need a good cleaning WITHOUT streaks. They were cleaned one day but were very streaky. It seemed that someone didn't care to do a thorough job. Bathroom light fixtures was very rusty. Bathroom fan was not inserted well and I wondered if it might fall but it didn't. I took pictures. TV worked on one channel but there was no volume. The fridge worked well the first night but the second night it froze my apples and yogurt. I had not changed the setting. Bed and towels were clean. Hotel was quiet. I appreciated being given a first floor room so I didn't have to carry my heavy suitcase up the stairs. Curtains were dirty and dragging on the floor.

Self

8/10

Excellent

09 Jun 2026

David

Was old school no USB port was crazy this day in age

Partner

6/10

Pleasant

08 Jun 2026

Zen

Room was clean but the carpets are old and dirty. Need a good shampoo . Edges all around the carpet dark and dirty. Bathroom tub had nicks in it. Two small thin complimentary bars of soap that barely kept the soapyness to them. Front desk staff pleasant but speak with thick accents and so fast we couldn't understand most of what they said. Did not get down in time for breakfast so assume it's your usual continental breakfast. No worries about parking . Plenty of spaces. From the outside the building looked old and run down. The grounds are right by the expressway so you can hear the traffic . The grounds need trimming and work as well. Bed is not that comfortable. Pillows old and lumpy. Had difficulty sleeping .

Partner

6/10

Pleasant

08 Jun 2026

Judy

Convenient location.

Partner

10/10

Exceptional

08 Jun 2026

Carleigh

Check in and out was quick and efficient. The staff was all so nice. I was very impressed with the continental breakfast! A good variety of hot and cold foods and drinks.

Partner

10/10

Exceptional

07 Jun 2026

Roxanne

Was a last minute booking,but everything went smoothly. No issues at all

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Peter

well looked after place would do it again

6/10

Pleasant

07 Jun 2026

Tania

Location was convenient. Staff was very friendly and helpful.

6/10

Pleasant

07 Jun 2026

Claire

I did not like the breakfast….no place to sit outside…the bed were excellent

8/10

Excellent

06 Jun 2026

Danny

Clean and quite room. Fridge and microwave work fine

Self

8/10

Excellent

03 Jun 2026

thanh

Everything is good but the water pressure is very slow. The shower hardware is very loose. The mattress not comfortable ro sleep. Other than that everything else is very good

Partner

10/10

Exceptional

03 Jun 2026

David

Place was clean

Business

8/10

Excellent

01 Jun 2026

Veronica

Clean room and friendly staff. Hotel is dated but it is a budget friendly hotel so expected. Room was quiet. Breakfast was decent. Overall I would stay there again.

Friends

8/10

Excellent

31 May 2026

Jill

Early checkin was possible, friendly staff. One thing that could be better: when a family beside me dropped a glass of something on the floor, it was promptly cleaned up but Mr Clean was so strong, I couldnt finish my breakfast as I was inhaling it, choking me. Mop up yes, but wait 10 min before you disinfect the whole place so we can enjoy our breakfast.

2/10

Poor

30 May 2026

Geophrey

Breakfast was good; room was not clean; staff were rushed and rude; parking was confusing and hard to leave hotel.

Self

6/10

Pleasant

29 May 2026

Amanda

The prices charged to stay here are exorbitant especially when the rooms are so worn out. The shower hasn’t seen a renovation since the early 80s and was barf-worthy, the carpet had pulls everywhere, a light didn’t work, the sofa was well-worn and stained, there was a hole in the window screen. Everything is old AF. $200/night + tax is ludicrous for the hole that this place is.

Family

8/10

Excellent

29 May 2026

RAJESH

Breakfast, parking is adequate.

Friends_and_family Family

8/10

Excellent

29 May 2026

Lori

The hotel was clean and the bed was super comfy, the room was a tad old with its bubbling peeling wallpaper and smell slightly musty. The carpets should be replaced with a laminate floor.

Partner

6/10

Pleasant

27 May 2026

Marina

Clean room

8/10

Excellent

26 May 2026

Jhoana

Overall okay……………………………..

8/10

Excellent

25 May 2026

Elaine

Assess ability to the city and main highway

Friends

8/10

Excellent

23 May 2026

John

I had to leave each day of my stay before the breakfast was open (after 7:00 AM), so I cannot comment on the breakfast. The location and access to the motel is excellent and easy to get to. Parking was adequate and close to my suite. The different attendants at the front counter were cheerful and helpful. The exercise room was adequate, and the operator did not mind my going past the closing time.

Self

8/10

Excellent

20 May 2026

Carol

I booked the hotel based on location.
The breakfast was average, not sure if the eggs were powdered eggs.
The room was clean.
The window screen was broken, luckily it was too early for bugs.

Self

4/10

Poor

19 May 2026

Nyree

Staff were loud, yelling to each other in the morning and disturbing guests. They were rude when asked to be quiet and rude when not granting a late check out after being woken up several times by the loud staff!

Partner

8/10

Excellent

19 May 2026

Danny

All good however, the room they assigned me to was at the corner room (#138) which does not have a working table. Wish they would have assigned me to a room with working table.

Self

10/10

Exceptional

18 May 2026

JIANHUA

Very clean, very convenient very good

Friends_and_family Family

10/10

Exceptional

18 May 2026

Manna

Breakfast clean room

Partner

10/10

Exceptional

18 May 2026

Anand

The room was clean, breakfast was hot and parking was free

10/10

Exceptional

17 May 2026

Mary Kaye

Quick overnighter all very nice

Self

10/10

Exceptional

16 May 2026

Chris

Parked right outside my room so that was a plus. Breakfast was like any other free breakfast... meh.

Partner

8/10

Excellent

15 May 2026

RAJESH

It was good. No issues.

Partner

8/10

Excellent

14 May 2026

Michael

Clean Room

Self

6/10

Pleasant

13 May 2026

Joe

Staff is very helpful

Self

8/10

Excellent

12 May 2026

Anne

Great staff. Everything we needed!

Partner

2/10

Poor

11 May 2026

Jay

Dont in this hotel. They dont have any consideration for handicap people and with Pets

Family_with_children

8/10

Excellent

10 May 2026

Sarah

Good for a cheaper price.

8/10

Excellent

10 May 2026

Sharyl

Good breakfast variety

Partner

8/10

Excellent

09 May 2026

Brian

Our room was clean and tidy. The complimentary breakfast was quite good.

Partner

2/10

Poor

08 May 2026

Allen

Breakfast was pretty poor quality. I wouldn't even consider it a feature for the hotel. The pillows were the lumpiest bricks I've ever had the displeasure of using. The rooms alarms had a bright flashing silver light you couldn't turn off. Sheets were minimal, it was pretty cold. All in all definitely the worst hotel stay I've had in a long time. Won't be coming back

Self

8/10

Excellent

06 May 2026

Esther

Excellent service.

8/10

Excellent

05 May 2026

Roy

Decent enough room although the pull out sofa was pathetic. Otherwise, it was a decent stay at a reasonable price.

Family_with_children

10/10

Exceptional

05 May 2026

Glenda

Excellent breakfast. Excellent hotel staff. very clean. Very accommodating.

Partner

10/10

Exceptional

05 May 2026

JOYCEE

Great breakfast and lots of parking slots

10/10

Exceptional

04 May 2026

Ryan

Great, clean and affordable hotel. Good breakfast too!

Self

10/10

Exceptional

04 May 2026

Danny

A bit busy on Sunday morning.

Self

10/10

Exceptional

03 May 2026

Diane

Parking on the main level could be right outside your room with multiple entrances around the building made bringing in our stuff so easy. Breakfast was delicious and fresh everyday, staff were friendly and helpful, and most important it was quiet at night!

Family_with_children

10/10

Exceptional

02 May 2026

Brenda

Just stayed overnight. Ate breakfast at the conference we attended. Staff were friendly and prompt.

Friends

4/10

Poor

02 May 2026

Khou

You have to pay for parking its about 25 a night and then we were on another wing of the hotel so we had to go outside walk a maze to find the breakfast room which you had to wait to make sure you was staying there b4 you could eat.

10/10

Exceptional

30 Apr 2026

Amjad

Clean place, friendly staff,
Only if the breakfast earlier than 7.

Self

4/10

Poor

30 Apr 2026

Mary

Rooms extremely dated and not very clean. Quite expensive for the quality of the rooms.
Breakfast very basic.
Would not stay here again.

Partner

6/10

Pleasant

30 Apr 2026

Adam

Only stay here is there is a good savings and you are fine with a dated facility.

Self

10/10

Exceptional

28 Apr 2026

Wendy

Clean room. Bed very comfortable. Fridge microwave and coffee maker in room. Good breakfast in the morning all included. Will stay there again.

Partner

8/10

Excellent

28 Apr 2026

Sheri

Room was clean. Breakfast room was very crowded and choices were lacking.
Have stayed before and would again for convenience of location.

Self

10/10

Exceptional

27 Apr 2026

Keith

easy to access close to downtown and Highway but still nice and quiet

2/10

Poor

27 Apr 2026

Julianne

The rooms were really old and the staff were unfriendly and unprofessional

Friends_and_family Friends

8/10

Excellent

24 Apr 2026

Keith

room was pretty good the one we had last year was larger and more comfortable ,
good parking ,property was surprisingly clean for the time of year and the winter we had

8/10

Excellent

23 Apr 2026

Peter

Good for the price. Good breakfast, plenty of parking. Friendly staff

Partner

10/10

Exceptional

20 Apr 2026

Leslie

Good breakfast.

8/10

Excellent

19 Apr 2026

Wayne

Every thing was just fine for the price

Partner

8/10

Excellent

19 Apr 2026

Sanu

Overall good

Family_with_children

8/10

Excellent

18 Apr 2026

ellen

Breakfast Saturday was good eggs, sausage, waffles.

Parking good and safe. Easy access to good local restaurants

Friends

6/10

Pleasant

12 Apr 2026

Brian

Same breakfast everyday. Late start 7 am did not get to eat often.

Self

8/10

Excellent

12 Apr 2026

Sandra

Very friendly staff every where. Great location, good value, as expected. Decent rooms, used but clean. Great breakfast- nice omelet, sausages, waffles and good variety. Enough seats as well. Decent work out room. Would stay again.

10/10

Exceptional

12 Apr 2026

Tracie

Breakfast was great! Staff was friendly easy to get to! Good experience

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Robert

Very nice breakfast at economical hote
excellent parking
Great place to stay if attending a concert or other event
No frills but clean and comfirtable

Partner

10/10

Exceptional

09 Apr 2026

John

Friendly and efficient front desk.

Very clean.

Easy parking.
Spacious rooms.

Self

6/10

Pleasant

06 Apr 2026

Siu

Property is run down.
Staff do not seem to understand English much.
TV in my room does not function- flashing green lines
Room cleaning service did not come to clean despite letting front desk know
Coffee at front desk cold, no hot water in thermos
Air conditioner in room noisy

Partner

8/10

Excellent

05 Apr 2026

Gayle

Fast check in, friendly people, good accommodations

8/10

Excellent

04 Apr 2026

Cheryl

Breakfast was hot and ready.

Partner

4/10

Poor

03 Apr 2026

Mary Joy

Parking is ok the breakfast not good

Family_with_children

6/10

Pleasant

03 Apr 2026

Megan

Definitely an older building and needs some upgrades. Beds were comfortable. The room was clean, but fixtures are old and the air conditioning is loud. One major downfall if you’re looking to take a hot shower, the shower water was barely warm.

Self

4/10

Poor

03 Apr 2026

SUNGHWEE

Breakfast was ok. The room dropped used tissue and under the bed cover white chunk crumbs and not vacummed

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Shanjeiay

Budget pricing