Name: Royal Riverside Hoi An Hotel
Address: 40 Nguyen Du - Hoi An, Quang Nam, 56000, VN

10/10

Exceptional

28 Nov 2025

Frank

Exceptionally friendly and efficient staff who were very helpful in organising activities. Lovely hotel. Great location. Good facilities. Hue is a lovely town with lots to do and great atmosphere.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Yadin

מלון במיקום טוב יחסית, מרחק הליכה קצר מהטיילת המרכזית אך מרוחק מכל הרעש.
חדר ברמה מפתיעה לטובה, בריכה מאוד נחמדה לשיזוף וטבילה, שירותים/מקלחת ברמה טובה כולל אמבטיה.
ארוחת בוקר מעורבת ברמה נחמדה כולל חביתה שמכינים לפי בקשה.
אין אפשרות לאטום את החדר מאור אז רק במידה ולא מפריע או משתמשים בכיסוי עיניים.
בשני בקרים התחילו קדיחות לידנו ב 08:30 בדיוק כשהתעוררנו אז לא היה קריטי אבל יכול להעיר אחרים.

Partner

10/10

Exceptional

24 Feb 2024

Scott

The staff made this trip the best for us
Chau,Phuong,Van,Than Liyen Hien Ha
Hien svone uyea
Hoi An was a great place and the Royal Riverside was excellent

Leisure Friends

10/10

Exceptional

12 Jul 2023

Dan

Staff here was very nice and the hotel is well kept. Far enough from the main market for some quiet, but close enough to walk to the action

Leisure Friends

10/10

Exceptional

25 Mar 2023

Mike

Perfect property for hoi an

Absolutely wonderful stay in the perfect property. The staff throughout were wonderful with both help and suggestions. My wife needed a visit to a local hospital and they were quick to help organize. Location is perfect, close enough to walk but far enough to still be quiet. Room was clean and bed comfortable. Pool was very relaxing. Hope to be back!

Partner

8/10

Excellent

25 Feb 2023

Verified traveler

This hotel was great. Very clean and very nice staff. They provide bikes that allow you to quickly get into the heart of Hoi An and experience it. We really liked that it was just outside the old city - it felt like a nice retreat while still being close to everything.

Friends_and_family Friends

10/10

Exceptional

12 Jan 2023

Sharon

Excellent hotel. Close to old town but away from the noise. The transfer from the airport was very good and reasonable price.

Partner

10/10

Exceptional

07 Sep 2022

genevieve

This hotel is a little outside the very touristic areas, but still very easy to walk to and much quieter It is super clean and the staff is very friendly and useful. The breakfast buffet is not extravagant but has still many options . There is a great restaurant 3 houses down (Cobbs) that you really need to try. We will definitely go back should we visit Hoi An again

Leisure Partner

6/10

Pleasant

30 Jul 2022

Vinicius

This hotel shoukdnt be rated 4 stars, its loud, the staff was unhelpful when asked about anything and they were incinsistant with the prices when asking to book more nights. The price increased from 630k to 1 million upon asking for one more night. This made my decission to not stay here any longer. It is clear through interactions with the owner of the hotel they are only interested in money and not guest satisfaction. Repeat, not the staff, the staff did their best, it was the owners fault.

Business_and_leisure Friends

10/10

Exceptional

26 Jul 2022

Nikki

Good location and very helpfull staff

Leisure Partner

8/10

Excellent

20 Feb 2020

Verified traveler

The staff were amazing. They were very attentive and always happy to help

10/10

Exceptional

14 Feb 2020

Suzanne

Lovely Hotel

It's our second stay here, four years on & it has changed slightly.
Still great Hotel. Had Deluxe Pedicure with Tam best I have ever had.

Only complaint is the laundry, I went to great lengths to make sure they used hangers for some items I even drew a picture!! But still came back folded in laundry bag very creased
Over all still lovely hotel.

Partner

10/10

Exceptional

13 Feb 2020

Rurg

Excellent hotel! The staff are gracious & helpful. We thought the location was also very good, close enough to get to town by bike but not right on top of the noisy streets.

Leisure

10/10

Exceptional

22 Jan 2020

Verified traveler

The staff was friendly and helpful during my stay. I had a massage, facial and body scrub that was wonderful while here.

Leisure Self

10/10

Exceptional

06 Jan 2020

Freddie

staff are very friendly and helpful. i really like the location, it is on a quiet street.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

lucy

Location perfect. Staff super helpful and kind. Great small salon for massage, facials etc. The breakfast selection was huge and very good as well

Leisure Self

10/10

Exceptional

30 Dec 2019

Bridget

Good experience

good location and very friendly staff. I enjoyed my stay there

Partner

10/10

Exceptional

05 Oct 2019

Tod

The staff at the Royal Riverside was phenomenal. Bartenders, desk manager, spa staff, cleaners, the chef, the wait staff, and the front desk girls were universally helpful, cheerful, and very friendly.

Leisure Partner

10/10

Exceptional

10 Sep 2019

Roger

Lovely boutique hotel

Lovely boutique hotel conveniently situated a few minutes walk from the old town

Partner

10/10

Exceptional

02 Jul 2019

Verified traveler

Place was awesome, staff super helpful, close to town which we got to on the free bikes and a great price

Leisure Partner

10/10

Exceptional

27 Jun 2019

LEAH

Very clean and friendly staff.
Loved the shuttle service to danang city.

Leisure Friends

8/10

Excellent

16 Jun 2019

Verified traveler

The hotel was situated on the river and as we were on the 6th floor the view was nice, especially in the evening

Leisure Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

Lovely and clean. Quick check in and very helpful, friendly staff.

Leisure Self

8/10

Excellent

19 Apr 2019

Verified traveler

Great location, clean, friendly staff. Give the food a miss though.

Leisure Friends

8/10

Excellent

09 Mar 2019

Verified traveler

On the river - close walk to the old town and the island night market.

Leisure Friends

8/10

Excellent

06 Mar 2019

Verified traveler

Good location, walking distance to town, free bikes, good breakfast.

10/10

Exceptional

02 Mar 2019

Verified traveler

Bathroom designed for show, not function. Great location to town.

Family

10/10

Exceptional

25 Feb 2019

Jordan

Awesome hotel

We loved this hotel. Amazing breakfast, awesome room. Wish we could have stayed longer!

Partner

8/10

Excellent

23 Feb 2019

Verified traveler

Great value for money.

We stayed at this place and their more expensive sister property River Suites and this was much nicer!! The only challenge was breakfast - which was a massive scrum! Too many guests not enough space or cutlery.

Partner

10/10

Exceptional

04 Feb 2019

Fairuz

A cozy hotel at the edge of Hoi An

We absolutely loved our stay at the Royal Riverside Hoi An. The hotel is incredibly beautiful and has a nice view of the river. It's a quick 10-15 minute walk into town and the rooms were really nice. The service was very friendly and everything was taken care of for us. I highly recommend a stay here if you're looking for something a bit quieter than central Hoi An.

Partner

6/10

Pleasant

01 Feb 2019

Verified traveler

Friendly service, so so location, avg rooms

Good: staff was friendly and remembered our names, room was generally clean, bed comfortable. Bad: Location a bit out of the way, room smelled faintly of stale cigarette smoke, they allow smoking in hotel common areas, we had 3 rooms and service was a bit inconsistent amongst them (some people got a turndown service and better cleaning while others didn’t), they tried to charge us twice for a tour that we booked after one of the people in our group had already paid for it. Don’t think that was on purpose but more due to lack of organization and I would have paid it if the person in our group wasn’t next to me to tell me he already took care of it. Room door closers don’t shut the door all the way and there’s an annoying alarm that goes off if the door is not shut so we heard a lot of that. Just get better closers so we don’t have to hear that jarring alarm.

Friends

2/10

Poor

13 Jan 2019

Rebecca

Horrible place

We booked a river view and did not get one. In addition the air conditioner did not work and the electricity kept going out. We were offered a foot massage for the trouble.

Friends

10/10

Exceptional

04 Jan 2019

Timothy

Great overall experience

Excellent stay, good location away from Hoi An ancient city yet close by enough to walk to. Free bicycles we're good condition and helps us enjoy the experience.

Partner

10/10

Exceptional

30 Dec 2018

Verified traveler

Great location and extremely helpful and friendly staff. When we got sick, the staff went out of their way to give us good we could eat and keep us comfortable whole we recovered.

10/10

Exceptional

27 Dec 2018

Verified traveler

Great hotel to visit the old town, only a 5 min. walk. The staff was great and very helpful. We had a fabulous Christmas dinner at the hotel restaurant..

10/10

Exceptional

29 Nov 2018

Verified traveler

The staff were so friendly and helpful. The food at Silver Restaurant was delicious. This hotel is a short walk to the old quarter so it is away from traffic noise. Would recommend this hotel.

8/10

Excellent

01 Nov 2018

Verified traveler

Good services and friendly staff.
I will recommended to my friends

10/10

Exceptional

19 Oct 2018

Hy

Really nice hotel but the location is not the best

Had trouble locating the hotel because the layout of the road number is odd. It goes from road number 39 to 48 to 56 then to 40, which is the hotel's address. It is slightly far from nearest convenience store.

10/10

Exceptional

10 Oct 2018

San

Most impressed. Immediate information on arrival home of reading glasses left behind. Taking action to post it to me.

10/10

Exceptional

02 Oct 2018

Ronda

Great place to stay.

The staff were very friendly and helpful. The breakfasts were lovely and a large range of tasty food.
thankyou. Our stay was very nice and we would certainly come again.

Partner

10/10

Exceptional

17 Sep 2018

Verified traveler

Comfortable hotel which is in a quiet but handy position.The staff are friendly and helpful

10/10

Exceptional

01 Sep 2018

Ric

The place to stay.

Firstly I would like to mention the wonderful staff. From the minute we arrived until our departure they were amazing. All the staff went out of their way to see that we had all our needs met. The extras they did for us also was much appreciated.
The hotel itself is well positioned and only a short walk into the old quarters.
Rooms were spacious, well appointed and beautifully clean.
We enjoyed the pool for a cool down and enjoy a cocktail after our days out.
The meals we ate here were all delicious.
We also enjoyed the cooking class and had fun with the kitchen staff.
I would highly recommend Royal Riverside Hotel going from our experience there.

10/10

Exceptional

27 Aug 2018

Verified traveler

All the services and clients there were so great. Location was also good. In a good distance from the old city so it was both quiet and walkable.

Partner

10/10

Exceptional

27 Aug 2018

Tommy

Honest Staff and nice hotel

I am very happy that the cleaning staff is very honest. When I leave my money pouch in the safe box after I checked out, they alerted me promptly and return me the money.

I stayed in the junior suite and the room has a nice view overlooking the river. The room is spacious and well kept everyday. Their swimming pool is quite cozy and inviting.

It is walking distance to the old town and night market.

10/10

Exceptional

25 Aug 2018

ellen

Beautiful hotel in a great location

Just spent 10 days at the royal riverside hotel and it was fantastic my husband has cancer and we just wanted to get away from everything and it was just the place ,,, the staff did not know he was sick and we wanted it that way we are over the pity, but the welcome and the love the beautiful staff gave us was just what the doctor ordered we could not have been treated better we are very well travelled and I can honestly say this place is top of our list ,, don't hesitate if you are looking at this hotel book it you will not be disappointed

10/10

Exceptional

11 Aug 2018

Ko

Quiet stay near popular sites

Very friendly staff. Good pool and spa services. Room is spacious and clean. Breakfast is quite nice with varieties.

4/10

Poor

13 Jul 2018

Brian

We had an excellent stay here at Royal Riverside which is a short walk to town but far enough to escape the noise of the town. Many thanks to Nahn and his staff who looked after us so well, so friendly and welcoming we felt part of the hotel.
Hotel is uncrowded being a boutique size,facilities like breakfast and swimming pool excellent and has a free shuttle to beach to your own private beach with recliners and umbrellas with table service.
Nahn and staff were so great we extended our stay for another week.
Definitely recommend this place.

8/10

Excellent

06 Jun 2018

Julie

Nice hotel takes about 10 minutes to walk into Ancient Town. Staff friendly.

10/10

Exceptional

20 May 2018

jenny

great overall hotel for a short term stay

Staff was professional, courteous, and helpful. Amenities at the hotel is adequate. You can get free bikes, first come first serve, to ride around town. Hoi an ancient town and all the tourist spots are walking distance within 10-15 minutes. Free shuttle to beach, but the times are limited. breakfast was not great. there's not alot of options.

Family

10/10

Exceptional

14 May 2018

David

A small, friendly hotel only a short walk to Hoi An Old Town. An ideal place to stay in a quieter part of Hoi An with easy access to shopping and restaurants.

10/10

Exceptional

22 Apr 2018

Tadanobu

Not the finest accommodation but just good to stay

Fine with the partial river view in the calm area. But yet not too far from the main city area.Breakfast is not too great but in an affordable goodness.
Front persons had been kind to give us nice travel suggestions.

Partner

10/10

Exceptional

16 Apr 2018

Galina

A little gem in Hoi An

Picked this hotel based on location and reviews and it exceeded the expectations. The location is central, but on a quieter street, away from the traffic noise. The rooms are modern and look recently renovated. Ours had river view and spacious, modern bathroom with shower and standalone bath tub. Very comfortable bedding with good linen. Super-attentive staff. Quality of food in the hotel restaurant is very good, we had all of our breakfasts and a few dinners in the hotel restaurant and they did not disappoint. There is a twice-a-day shuttle to the beach, but we did not use it. Overall, would not hesitate to go back and stay at that hotel again.

10/10

Exceptional

11 Apr 2018

Nick

Perfect hotel

Incredible location, hotel and staff.

Partner

8/10

Excellent

15 Mar 2018

Verified traveler

Nice room

Nice room, great bathroom helpful, pleasant staff. It was close to the town centre. However, the pool was cold, surroundings scruffy and breakfast almost inedible. Coffee far too strong and tea too weak.

10/10

Exceptional

17 Feb 2018

Verified traveler

I love this hotel

The staff are very helpful and friendly.
The service is excellent.
The breakfast is good.
It is close to the ancient town, night market and central market.

8/10

Excellent

14 Feb 2018

Verified traveler

The staff was amazing and a five minute walk from hoi an ancient town, lots of shopping and food everywhere.

10/10

Exceptional

31 Jan 2018

Kiara

Great hotel in perfect location

We had a wonderful stay here. The room was exactly as described and pictured on the website, we were made to feel very welcomed by the staff and the spa was incredible! The location is great if you want to stay in Hoi An and be close to the action but far-enough away to be in a quiet area.

Partner

10/10

Exceptional

28 Jan 2018

Lauren

Great location and even better staff!

My boyfriend and I had a great stay at the Royal Riverside for two nights. The hotel itself is great- the location is amazing (about a 15 min walk to Old Town) and is right by the river. They offer a pick up service from the airport (about 45 mins away) which made it very convenient. The hotel also offers bikes on a first come first serve basis for free or you can even rent a scooter for the day at a very reasonable price. The free breakfast was also nice and convenient for us to fill our stomachs with a little something before heading out. The room was very clean and spacious. However, the best thing about this hotel was the staff- they were SO nice and SO helpful. Phong checked us in and always checked in with us whenever we saw her to make sure things were going well. She even gave us recommendations for food and restaurants to try. We also had a few other of the staff offer recommendations (even at our next stop in Vietnam, Da Nang!) and would small talk with us all the time. Definitely recommend this hotel and would love to go back again :)

Partner

10/10

Exceptional

27 Jan 2018

Shepstergal

Lovely room big bath...fabulous!

My partner and I had a great time at Royal Riverside Hoi An. Nice room overlooking the river a spacious bathroom with a lovely large bath. It was my birthday while we were there and the staff organised a cake with a candle....very sweet! Free bikes to use when available fun option to walking BUT watch out for traffic!!! The only downside would be the distance from the Ancient Town. Probably a 15 minute walk. However it wouldn’t stop me from staying there again.

8/10

Excellent

09 Jan 2018

Justine

A good riverside location - some minor issues

Riverside location approx 10 minutes walk into town. Welcoming and friendly staff. There is a shuttle service to the beach although we did have an issue with the bus not being there for pick up and had to get a taxi back. Good selection of food for breakfast but more could be done to protect the fruit from flies. Nice pool area but couldn't really take advantage of this given the weather. Rooms seem to be serviced late afternoon which is not ideal if returning from the days activities earlier. Overall a good little spot in lovely Hoi An with a few minor improvements needed.

Partner

8/10

Excellent

09 Jan 2018

KKC

Almost 5 🌟

Overall, very good -excellent hotel. Helpful, friendly staff, good buffet breakfast and located in a quieter area a short walk from the busier/ noisier ancient city and marketplace.
Would have given 5 stars but our shower leaked under the door into the bathroom causing us to slip and almost fall on the wet marble floor. It seemed the staff knew the problem exists ( poorly designed shower door which doubles as bathroom door) and looked but did not fix it but provided extra towels to sop up the water.

10/10

Exceptional

05 Jan 2018

Verified traveler

Haven in Vietnam

We’ve been traveling around for about a week now and stayed in 4 different hotels. This one is by far the best and a very welcome change. The beds are very comfortable, bedding is clean, bathroom is spacious and clean, and the staff is super friendly and helpful. Big upgrade from the last few hotels and comparable price.

10/10

Exceptional

05 Dec 2017

Tim

Very good hotel

We loved the location of this hotel. Reasonably quiet with walking distance to most everything. Excellent staff.

10/10

Exceptional

30 Nov 2017

Tim

Very good hotel

Other than an occasionally weak wifi signal there is nothing negative to say about this hotel. It’s in a good location within easy walking distance to lots of the old town activities. Staff is excellent and the room is clean and comfortable.

10/10

Exceptional

18 Nov 2017

James

Very enjoyable. Delightful and helpful staff.

Partner

8/10

Excellent

08 Oct 2017

LeeAnna

Pleasant Stay in Hoi An

First of all, we loved our short visit to Hoi An. The Royal Riverside Hotel was an easy walk away from the Ancient Town, where we spent all of our time during our 2 night stay. There is a bit of construction down the street, and they use the street for tour bus parking. It's not exactly a major negative, but nice to be aware of. (It's not a beautiful walk until you reach the town.) The room was comfortable, clean, and a good value, overall. The breakfast was fair- a number of options to suite everyone. If this hotel fits your budget, it's a good choice!

10/10

Exceptional

16 Sep 2017

Jones

Nice hotel near Old Town

Gorgeous hotel, extremely friendly staff, the room was modern, big, clean and well decorated, with a beautiful bathroom, a gigantic bed and a nice view over the river. Food was awesome and convenient to go to Old Town.

10/10

Exceptional

16 Sep 2017

Verified traveler

Amazing time, extremely friendly staff!! We only planned for 3 nights but added an extra night hassle free and got to stay in the same room. Staff take the time to remember your name which is a nice touch. Ideal location only 10 minute walk from old town and off the busy roads. Would definitely come and stay again.

10/10

Exceptional

15 Aug 2017

Verified traveler

Fabulous Hotel

Have been overseas a few times, but couldn't fault this hotel and the staff. If you want to be really spoilt go and stay and find out for yourself. The staff were like family to us. nothing was too much trouble and they arranged all our trips and even got the same guide each time we went out. There are lovely views from the front looking over the hills and river, each day it looked different. They really looked after us.

10/10

Exceptional

12 Aug 2017

Kath and Jim

Excellent hotel and staff.

We appreciated that the hotel is in a quiet area in Hoi An but still close enough to markets etc.
Easy distance to Da Nang city. Wonderful friendly staff who arranged whatever we wanted from taxis to trips to choice of food in the hotel resturant and advice when needed. Excellent pool complex.

8/10

Excellent

08 Aug 2017

Lorne

Very, Very Hospitable

I was hoping that this was a bit closer to the walking streets, but it was close enough -- about 8 minutes. The staff here were very, very hospitable, which was too much for me. I don't like having to have a cordial conversation about my day's events every time I walk through the lobby. Perhaps others would like that. The pool is by far the best thing about this place, and I'd rank it up there as one of the best I've stayed at at a small hotel. The restaurant staff was again too nice for my liking, who need to learn to be more efficient when at the table instead of visiting it once every minute for an individual task. Breakfast was dependable with tastes for both Western and Eastern guests, complete with egg/noodle station.

10/10

Exceptional

27 May 2017

Verified traveler

I don't understand why it was cheap (USD40)!

Great place!

Family

10/10

Exceptional

12 May 2017

Tina

Hoi an relax

The staff were wonderful, I would recommend this hotel to anyone wishing to stay in the old city but not .in the hustle and bustle. The rooms were clean and beautifully presented. The breakfast was fantastic and so was the ambience.

Family

10/10

Exceptional

04 Apr 2017

rayrv

A few days on Hoi An

We thoroughly enjoyed it

Family

10/10

Exceptional

31 Mar 2017

Verified traveler

Excellent hotel in very good location. Check in/out was efficient. Staffs are friendly, polite and professionals. Breakfast is great.
The room with balcony is very nice.
We thoroughly enjoyed our stay in the hotel .
This hotel is Highly recommended. And I Will definitely recommend it to friends and family.
Many many thanks for the send away gift!!!

Huw and Emma Jones
Swansea, Wales, UK

Partner

10/10

Exceptional

20 Jan 2017

Carole

Fabulous

We had a balcony room overlooking the river. It was gorgeous. Huge bed! Free standing bath.
The location was excellent for walking to the old town and japanese bridge.

Partner

10/10

Exceptional

10 Dec 2016

John

Superb hotel close to town

This modern hotel, only ten to fifteen minutes walk from the Ancient Town of Hoi An, is an ideal base to explore the area. The staff go out of their way to make guests welcome, and to provide every assistance necessary.

10/10

Exceptional

25 Nov 2016

Sadie

Lovely hotel, brilliant staff

A lovely hotel, just a short walk along the river to the old town. The staff were so lovely, helpful and friendly, they went out of their way to give us everything we needed, nothing was too much trouble

Partner

10/10

Exceptional

16 Nov 2016

Fay

Hoi Ann Bliss

We had four wonderful days that allowed us to wind down after a busy four weeks travelling in the USA. We had a lovely mix of quiet time in our room looking out over the river, visits to fascinating cultural sites, good food and shopping.

Partner

8/10

Excellent

01 Nov 2016

Mona

Easy to get to town with bike.

Partner

6/10

Pleasant

29 Sep 2016

Serah

Kind staff and nice pool. Easy to go to the night market and town area. Food is not recommended in this hotel and absolutely not for the massage service. But all staff are very open minded for the complaints/needs and make you feel home. Room is very clean, cosy and nice bathroom.

Partner

10/10

Exceptional

17 Sep 2016

Yawen & Ben

It made our trip enjoyable

The hotel's location is perfect! It's situated in a quiet neighbourhood, with only 5 minutes walk to the tourist centre - the Hoi An old town. The decoration in the lobby, restaurant, pool, room were consistent and all added to the relaxing atmosphere in this region. It provides bicycles to borrow, and free shuttle bus service twice a day to-and-from the nearby beach 4km away. The hotel staff were extremely helpful and friendly. We stayed there for 3 nights, and the lobby staff there would greet us whenever they saw us in a personalised way, so that we almost liked friends now. It's one of the main reasons why we enjoyed our time in Hoi An. We'd definitely want to stay in this hotel again shall we come to Hoi An again.

10/10

Exceptional

04 Aug 2016

Travers

Terrific place to stay - and well priced

Very modern hotel with outdoor area and pool, all the staff are fantastic and always smiling, making for an enjoyable 10 day trip to Hoi An, restaurant on site is very good, walking distance (5-10) mins to ancient city.
We cannot fault this hotel it's the best we stayed in at Vietnam

4/10

Poor

20 Jul 2016

Chris

Photos are deceptive, breakfast disappointing

The rooms and pool look a lot better in the photos than in reality. Breakfast was very disappointing, mostly inedible; fruit was not fresh; food in bain maries looked as if it had been there a long time, there were very limited vegetarian options. We moved out before our booking was completed and went to a much better hotel for not a lot more money. I think the photos on Expedia were deceptive and the \"included\" breakfast was below par. In future I will only book a hotel for a couple of nights only in case we get caught out again.

10/10

Exceptional

15 Jun 2016

Troy

Amazing staff

I rate the staff at this hotel as amazingly excellent. They all remember your name. They cannot do enough to help you with any request. Great view of the river from the rooms. Only 10minute walk into the old town. I would recommend this hotel to anyone.

Family

10/10

Exceptional

28 May 2016

John

Good to stay

Small but nice hotel. Can walk in an distance to the night market. Room is clean and spacious . I love the decoration of restaurant. Good price to stay. Front desk is very nice and helpful.

Family

4/10

Poor

21 May 2016

Verified traveler

Very Disappointing Experience

I booked at this hotel because of the previous positive reviews, but unfortunately, I had a very negative experience. The booking clearly promised a \"194-sq-foot (18-sq-meter) room with city views\". When I arrived, I was placed in a cramped, windowless room barely larger than a queen bed that stank of cleaning fluid. When I brought this to the hotel's attention, they made an excuse, saying \"we don't have a room like the one you booked\" (as if this was my problem to fix!). The hotel should have immediately offered to refund my money or move me to a different hotel when I walked in the door, but they clearly just hoped I wouldn't notice or wouldn't care. They said I could not be moved to a different room that night because one was not available, and I had to argue quite vigorously to even get them to move me to an appropriate room for the following three nights. I also had to argue to get a very small refund on the prepaid room of just a few dollars, but the manager (Philip) said \"the secretary already took all of the money for the day.\" I find it very hard to believe that a medium-sized hotel doesn't even have a few dollars on hand, and I certainly felt like I was being treated like an idiot, wit the manager hoping I would just forget about his promise. Overall, very disappointed in my stay. I felt very disrespected by management and would not recommend this hotel to anyone.

10/10

Exceptional

17 May 2016

Verified traveler

Exceeded Expectations

Royal Riverside is an amazing hotel that is a fantastic value. Hoi An is an extremely walkable place and it is very close to Old Town. The amenities of the hotel were ones I would expect in a much higher price point hotel. The staff were extremely friendly, getting to know us by name during our stay. Highly recommend.

Family

8/10

Excellent

12 May 2016

Brian

Nice stay in Hoi An

The hotel was very comfortable to stay at with nice pool and spa services, large room, modern bathroom and decent breakfast services. Was a little to the edge of central Hoi An, however the hotel provides free bike use to get into old town

8/10

Excellent

10 May 2016

Luke

Not a bad hotel for the price

Location is outside the town so it is very quiet, but only 10 minutes walk along the river into the old town.

Reception and Restaurant staff very friendly and welcoming

Pool area very quiet and relaxing, however the many of the towels are quite dirty and well used.

The breakfast was average, choice was reasonable but quality nothing special.

Overall not a bad hotel and well worth the price

Partner

10/10

Exceptional

02 May 2016

Nick

Friendliest Hotel in Vietnam

Customer service at this hotel is fantastic - our check in was done by Hiep and she made us feel so welcome and helped with all of our questions on what to do/where to go.

Every time we walked into the hotel we were greeted by name which doesn't happen in most hotels.

The pool was pretty cool with the chairs in the water and the rooms were comfortable and extremely clean.

Thanks Hiep and the team for a lovely stay.

Family

10/10

Exceptional

28 Apr 2016

Jacob

Nice quiet hotel, short walk from everything

We stayed for 2 nights and i couldn't find reason for complaint, the rooms were large, nice, modern and clean.
The staff were great and the tailors that the hotel member Trong suggested to us ended up being really good - Be Be for suits and dresses and Trong's own shop for shoes. We checked around and they gave us a good price without the need to haggle for ages.

8/10

Excellent

28 Apr 2016

Verified traveler

The hotel is a short walk away from the main hubbub (10-15 mins), but I am glad we stayed here. Even though we were there in the shoulder season I could imagine Hoi Ann manic in peak season,and just being that little but out makes a difference. Friendly and helpful staff ensured we started in the right for direction for whatever we asked of them. Happy to stay there again.

Partner

10/10

Exceptional

27 Apr 2016

Gavin

Great stay

Hotel staff went out of their way to make our stay an enjoyable one: they remembered our names and happily dispensed advice. Facilities were good. We found out on the last day that guests could access gym and larger swimming pool at nearby hotel. Location I'd close to town centre.

Family

8/10

Excellent

12 Apr 2016

Edward

Nice hotel - a bit far from the action!

Nice hotel with comfortable and reasonably sized rooms. Riverfront rooms are preferred. Friendly staff. Good selection for breakfast. It is a good 15 minute walk from the centre of Hoi An, which became a bit frustrating (and hot) if you stay for more than a few days. They do have some bicycles available (but need to secure fairly early in the day). Housekeeping generally good but did miss re-stocking toiletries on a couple of occassions.

Family

10/10

Exceptional

10 Apr 2016

HIU YAN

A Refreshing Experience

Very nice staff who gave us down-to-earth and friendly advice regarding tours, Hoi An and our itinerary in general. The location of Royal Riverside Hotel is perfect, in that it is 10 - 15 minutes walk away from the Ancient Town, having the privilege of convenience and silence at the same time. Laundry service is unparalleled (50,000vnd/kg) for its price and quality, and all other hotels we stayed in Da Nang and Hue were outrageously more expensive (e.g. 30,000vnd for a pair of socks). Breakfast offered a fair variety of choices and the environment of the restaurant (with the option of sitting outdoor or facing the swimming pool) was relaxing. Overall it is a refreshing experience, and I highly recommend anyone staying in Hoi An to give it a try.

Partner

10/10

Exceptional

22 Mar 2016

Jean

4 star with a 5 star service

Great 4 star hotel with 5 star service. Staff and front desk personnel go out of their way to please you. Located in a quiet part of Hoi An yet only 10 min walk to the old town.

Partner

10/10

Exceptional

20 Mar 2016

John

Fantastic hotel.

We loved our 3 nights stay at the Royal Riverside Hoi An hotel. We had a very comfortable modern and spacious room with the river view. All the staff were really friendly, always asking about how our day was and willing to help. Breakfasts were great quality, and for relaxation there was a nice swimming pool. Location is good, some 10 minutes walking (or you could ride a free hotel pushbike) to the old town, shops and restaurants. This was our relaxation stage of the holiday, and we loved it.

10/10

Exceptional

19 Feb 2016

Julieanne

10 min walk to hub. Nice hotel.

This hotel was wonderful. Great service with airport transfer not costing too much. Its about 50 min from airport. The hotel is about a 10 min walk into the hub where restaurants etc are. HoiAn is a beautiful place. The rooms are spacious and comfy. Bikes available to peddle around. Hoian is a great place to have suits and dresses made. Beware of hotels recommending tailors... Bebe tailors are the most expensive at $50 US a shirt. I had a dress made by a street side tailor foe a third of the cost i was quoted at Bebe. .. And it was perfect. This was a lovely hotel. Nice pool and sufficient breakfast included.

Partner

10/10

Exceptional

19 Feb 2016

Catherine

Very friendly hotel in Hoi An.

Hotel staff were so attentive and friendly especially the reception staff.