Name: Hoi An Canal House
Address: 30 Nguyen Du, Cam Pho Ward, 14 3, Hoi An, 560000, VN

2/10

Poor

27 Jun 2026

Hung

The room make so much smell.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Aretha Mitchell

Room was nice, clean and the bed was comfortable. Also, it is in close proximity to everything nice😁😁

Self

10/10

Exceptional

22 Feb 2026

Andrea

Great location.

4/10

Poor

14 Jan 2026

Christopher

I know there was a flood a few months ago, but the rooms smelled really bad. Like sewage. It was clean enough but the smell made it unbearable. Towels are one per person and they are super thin. Toilet paper is hard to come by. They added a hostel downstairs so that was odd. No amenities at all. Location is central to Old Town so walkable to everywhere. Right next to the canal. Be prepared for mosquitoes especially if you aren’t mindful of keeping the door or windows shut - there are plenty of them! If you have the $$$, check out the big white hotel next door.

Leisure Family

10/10

Exceptional

26 Nov 2025

Leonora

Great location on canal and easy walking distance to everything

Leisure

10/10

Exceptional

13 Sep 2025

Graham

At 73 years young I had a wonderful time here chatting with young travelers from all around the world great young people who were seeing the world building wonderful memories just like me

Leisure Self

6/10

Pleasant

15 Jul 2025

Amanda

Below expectation

Very disappointed with this hotel as we received an email the night prior to check-in advising breakfast no longer provided, this occurred after our cancellation period as we would have cancelled and relocated. The breakfast rooms have converted to backpacker accommodation; we arrived and the toilet did not work and the safe battery was flat (this was never fixed); location was convenient; we were in room 201 -1st floor with canal/street view was nice. Hotel is a little tired, but staff are friendly. This hotel had been recommended to us, but the standard has dropped.

Partner

8/10

Excellent

20 Jun 2025

Susan

Beautiful from the outside, comfortable on the inside. Great location for walking along the canal for the night market and nearby attractions and restaurants. Super clean, and I was surprised for a low cost hotel that they included amenities such as toothbrushes, tea and water. The bellman was very helpful and we were lucky to get the same gal at reception (Nyen Phuong). She had very good English and was friendly and efficient.
The only bad things were the stairs (we were on the 3rd floor) and some noisy occupants in another room.
I would stay again if a lower floor was available.

Partner

10/10

Exceptional

17 Apr 2025

Noel

We thoroughly enjoyed our stay at Hoi An Canal House, our family room was perfect for our family, the beds were so comfortable, the breakfasts were delicious, the location was an easy walk to the sights of Hoi An, the pool was good, the value for money for a whole family was amazing and most of all the staff were incredible, so helpful and friendly! I highly recommend!!

Leisure Family_with_children

2/10

Poor

14 Apr 2025

Juan

BE AWARE AND READ FULL REVIEW

Hotel is locate 3 long blocks from Old town, limited reception, everything shuts down after 11pm, even outside lights, have to manage to get to your room in the dark.
* No elevator, if your room is on 3rd floor, get ready to hike upstairs.

Room is nice and comfortable, and it was clean

Advertise free breakfast but, sandwich, egg toast, anything else you have to pay…

Okay for what you pay, but there are many other hotel options. Picture online is not true reflection on hotel property

Leisure Partner

10/10

Exceptional

08 Mar 2025

Paul

Great staff, location, hotel rooms

Leisure Partner

10/10

Exceptional

02 Mar 2025

Tarina

Great location and wonderful staff

Great staff, super friendly and provide good information to help your stay in Hoi An a fun and safe one. Rooms very clean but a slight smell to bathroom and parts of room showing age. Overall fantastic value for money, great communication prior to arrival and good location. The staff really make you comfortable for this stay.

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

Gary

Fantastic staff and centrally located location. Great value. Lovely breakfast.

Partner

10/10

Exceptional

11 Jun 2024

Linda

Great location and excellent service

We loved our stay. The place was very clean, staff was wonderful. Location was also great. Bathroom would often have a odor. I'm assuming from the pipes. I just got to Vietnam so I don't know if that's a typical thing here with the plumbing.

Friends_and_family Family

10/10

Exceptional

26 May 2024

Glenn

A definite must stay

Amazing place with great facilities, attentive staff and perfectly positioned

Partner

10/10

Exceptional

02 May 2024

Fiona

Staff couldn’t be more helpful and friendly. Rooms were a good size and clean. Location is ideal for exploring the old town

Leisure Partner

10/10

Exceptional

27 Apr 2024

Graham

Great location for all the sites, staff super friendly and helpful , definitely stay again

Leisure

10/10

Exceptional

06 Mar 2024

Dawn

Wonderful stay, lovely staff.

Partner

10/10

Exceptional

27 Feb 2024

HUNG

Nice villa room in front of canal
Excellent staff, nice room
Breakfast is limited to one dish of your choice and one drink.
Only one inconvenience : No elevator

Leisure

10/10

Exceptional

29 Jan 2024

liv

Staff are lovely. Room was clean & amazing location. Thank you for our stay!

Leisure Partner

6/10

Pleasant

25 Jan 2020

Suk yin

good value but be patient with the staff

Good value. But The front desk staff keep asking us to book the tourist package/service which was funny. We requested to book a car to the airport. We are 2 pax but they asked us to book a 7pax car - what’s the point ? Our flight departed at 11am and we had to leave by 8:30am but they still asked us to join their tourist service for 2 hours at that early morning before we depart. Just found it funny. But the hotel is good. They set us to the 4th floor walk up. U may book lower floor in advance so don’t walk up that much.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2020

Carolina

Great staff

The staff was amazing. The hotel was in a great location very close to old town. The room was very comfortable.

Friends_and_family Family

8/10

Excellent

05 Dec 2019

Verified traveler

Nice little hotel with very freindly staff definitely recommend:-)

Leisure Partner

8/10

Excellent

27 Nov 2019

Suat F

Good choice for the money

Location is good and walking distance to most attractions and good food.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2019

Alonline99

Very friendly and helpful staff. Breakfast included which is a nice bonus. Great location. Pool. Can book tours through the hotel. Laundry right next door.

Leisure Partner

10/10

Exceptional

30 Jan 2019

reza

Great service. Friendly staff

Partner

8/10

Excellent

26 Nov 2018

HeiWangChan

Overall, I think this is a good place to stay at.

Great location, friendly staff. Room was large, clean and comfortable. The free breakfast in the morning was also great.

However, during our stay, there was 1 time where all the lights turned off because the breaker was triggered. They had to send someone in to reset the switch, which was in the ceiling of our bathroom.

Also, our keycard stopped working after the second day, and they had to give us another card.

Overall, it was still a positive experience and I would recommend this hotel.

Leisure Partner

8/10

Excellent

24 Oct 2018

Christopher

Hoi An break.

Really nice hotel with a comfortable bed and good size room. Simple but great breakfast. Best aspects of this hotel include it's comfort, hospitality and location. Its a good value place .

Partner

10/10

Exceptional

01 Jun 2018

Kearabiloe

Good hotel

Friendly staff, who recommended local places to eat and drink.
My room was clean , luxurious , and located within a walking distance from the old town

10/10

Exceptional

22 May 2018

thanh liem

Family perfect

Very family oriented where you don't get treat like a number. Will come back again. Thank you for provide us a great time.

Family

10/10

Exceptional

07 May 2018

Guy

The room was fantastic and the hotel in a pleasant location (not too close to the inner hustle of Hoi An). The staff were super attentive to our needs and helped highlight the key spots around Hoi An. Will definitely be staying there again in the future!

10/10

Exceptional

25 Mar 2018

ian

Exceptional customer service

Superior Room is abit small but has everything, Roof top swimming pool has a nice view, Breakfast is nice but still can improve, customer service is beyond expectation it is the best i have ever experienced

The only down size is the fragrant of the hotel is abit wired it will be perfect if using more relaxing smell
This hotel got only 1 elevator

I wanted to emphasize again the customer service is the best of the best!!!

10/10

Exceptional

23 Feb 2018

Jason

Great location! 5 minutes walking distance from the old town. The service was excellent. The owner, Ms. Oanh was very helpful with anything that I needed.The free bikes were also nice. I definitely recommend this hotel.

6/10

Pleasant

06 Feb 2018

Verified traveler

Not very clean but otherwise comfortable

Slightly shabby rooms that were not really clean. Floors were covered in bugs, other people's hair and dust. Sheets were not changed at all during our stay. The staff were friendly and helpful. The location is very good if you want to visit the old town, but overall it really isn't worth $70 a night.

8/10

Excellent

06 Jan 2018

Alea

Recommend!

Service was great. Staff very friendly and helpful. Walking distance to everywhere we wanted to go while still being far enough off the beaten path to be quiet enough to sleep well.

Partner

6/10

Pleasant

31 Oct 2017

JBrean

Budget boutique hotel

Visited Hoi An in Oct and decided to stay at this hotel based on budget, location and reviews. Imo, the location is fine. 5 mins to Hoi An old town, near Japanese Bridge with many eateries nearby.

Pros: Breakfast was good. The bed is large and comfortable. Location is fine.

Cons: There's no lift available at this premise. The tiles in the bathroom looked old and dirty. The stench of sewage were strong at times. There's some ongoing construction nearby and the noise can be overbearing during the day.

10/10

Exceptional

27 Oct 2017

Rob

Nice hotel close to markets and restaurants.

I had 4 weeks through Vietnam and Cambodia and this hotel was by far the best one that I stayed in. The room was very clean and tidy and the king size bed was super comfortable. The bathroom had good hot water and the airconditioner worked efficiently.
The hotel is located about a 3 minute walk away from the old town which has many restaurants and places to shop but far enough away to get a quiet nights sleep.
It has a nice swimming pool and an area with tables and umbrellas to sit around at the end of the day.
Van, Oanh and Thao work in the reception area and can organize your day tours at very reasonable prices. Lai works in the restaurant, these girls are lovely and treat you as a guest and not just a number.
The hotel has a private car for airport or train station transfers and the prices are comparabe to an honest taxi driver,
I have no complaints about this hotel at all, and I highly recommend it, It will be my first choice if I visit Hoi An again. If you want to go to the beach a taxi will cost you about 80,000 to 100,000 dong. My personal choice was close to the old town as the restaraunts and shopping far outweight what is available at the beach. I like to thank all the staff at the Pavillon Hotel for such a memorable stay.

10/10

Exceptional

24 Oct 2017

Verified traveler

Comfortable, clean and like the bed

Everything is fine, the bed is so comfortable, staffs were very friendly and helpful. Only thing there is no lift to the 4 floor high hotel but the staff took care of my luggage. No buffet breadfast but set meal is good. Room is so clean and big. I will come back to stay and recommend to friends.

10/10

Exceptional

09 Oct 2017

CHIA JUNG

The hotel is clean. The room is in very nice condition for the money we paid for. It is very close to the old town. Just take 5-10 min by walking. The staffs are all very friendly and helpful.
The pool looks very nice in the picture by the actual pool size is quite small and shallow. More suitable for kids then for adults.

Family

10/10

Exceptional

24 Sep 2017

Wendy

Great hotel, location and lovely caring staff.

Lovely smallish hotel in a great location and easy walking to Hoi An old town, night market and central market. We were sick for a few days and the staff were amazing and caring to us.

10/10

Exceptional

23 Aug 2017

Andrew

An amazing hotel

We stayed here for four nights in August and were really impressed. The rooms are decorated to a high standard and are very comfortable. It is also located just out of the main town, which is a 5 minute walk away. THis means that it is quiet but close enough to all the Hoi An has to offer. I would highly recommend this hotel.

4/10

Poor

30 Mar 2026

Toyomitsu

施設面で、水まわりはダメでした。
洗面台の水栓が古過ぎて固着してしまっていました。また排水が弱くシャワーは流しっぱなしにすると全てが水浸しになってしまいます。
そういう仕様なのか、ガウンや枕カバーはシワだらけでした。

Self

10/10

Exceptional

11 Feb 2026

ASPASIA

Το ξενοδοχείο ήταν πολύ καθαρό. Το δωμάτιο είχε ωραία διακόσμηση. Η θέα προς τον ποταμό καθώς και η εγγύτητα σε όλα τα αξιοθέατα μας άρεσε πολύ.
Το προσωπικό ήταν πολύ εξυπηρετικό και ευγενικό.

Friends_and_family Friends

6/10

Pleasant

17 Jan 2026

Raphael

Instalações precisam ser renovadas. O hostel precisa de melhor manutenção e cuidado.

Friends_and_family Friends

8/10

Excellent

23 Dec 2025

Lars

Helt ok för det priset. Kändes tryggt och trevligt. Saknade frukost, men det visste vi om. Bra AC och sängar. Stora rum och skön dusch! Nackdelen var väl ändå ljudet från gatan. Kan ändå tänka mig att bo här igen!

4/10

Poor

22 Sep 2025

Maja

Rummet var någolunda bekvämt. Soffan i rummet var dock mycket smutsig. Även poolen var jättesmutsig så att det knappt gick att bada i den. Bristande kunskap bland personalen. De flesta talade ingen engelska alls och även de som talade engelska kunde inte hjälpa med simpla saker som att rekommendera en nära supermarket eller någonstans att äta frukost.

Partner

10/10

Exceptional

21 Jul 2025

YU

受付の人が親切でした

Leisure

10/10

Exceptional

20 Jul 2025

Jayce

Lovely hotel close to Hoi An. The vintage design gives the place so much character. No elevator, but staff were super helpful carrying bags upstairs. Quiet and relaxing vibe – perfect for a getaway.

10/10

Exceptional

20 Jul 2025

Duy

Charming little hotel near Hoi An! Though there’s no elevator, the staff is incredibly helpful and always ready to assist with luggage. The room is beautifully decorated in a classic vintage style, giving a cozy and nostalgic vibe. Great for a peaceful stay.

10/10

Exceptional

17 Jul 2025

Thiên

Friendly staff that are so supportive and attentive. Location is great