Name: Hampton Inn Wilmington Downtown
Address: 225 Grace Street, Wilmington, 28401, US

6/10

Pleasant

05 Aug 2026

Shane

Overall stay was okay. The bed sheets had severely stained which took three requests for them to be changed. On Tuesday they shut off all water to the hotel without any notice or notice it was back on.

10/10

Exceptional

30 Jul 2026

mary

This was our first time visiting Wilmington. We were there for a concert . Check in was so simple. The room was clean and ready for us . The staff were so nice and helpful with suggestions on restaurants . The breakfast was very good. We would definitely stay there again

8/10

Excellent

27 Jul 2026

Jennie

Valet parking was exceptional and very responsive. Employees were friendly and efficient. On the other hand, corporate issues include—-Breakfast had A LOT to be desired, few choices, pre-packaged, no diverse items, few hot foods. Room had no ice bucket, no table lamp, poor lighting in bathroom mirror. No iron. Door stuck. All minor inconveniences

10/10

Exceptional

22 Jul 2026

Willie

The hotel had excellent service, friendly ,helpful and respectful. The hotel was in great walking distance to every place we wanted to visit. We enjoyed our stay there and hope to return again.

4/10

Poor

20 Jul 2026

Cory

Helpful staff and great sized room. The pool was closed though without prior notification. There was no shower curtain in the room (but the staff quickly fixed). The shower/tub drained terribly and filled up while trying to take a shower.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Howard

Bed was too soft.
No free parking near the hotel! You had to walk several blocks to find any affordable parking.

Self

6/10

Pleasant

19 Jul 2026

Andrew

Great sport for a quick trip. No parking lot for hotel guests. Staff was great!

Partner

8/10

Excellent

18 Jul 2026

Joseph

Very well located. Breakfast was lacking though. Runs out fast.. not also not much to pick from. have to chase the people in charge so they can refill everything cause they put out small amounts and usually the place is packed. Could do better. However, the hotel itself is fine. Beds are a bit small so make sure to get the King size bed or two beds so you dont have to share. No need to use valet parking.. not even sure why they have that.. plenty of parking in and around the area. A bit pricey during the holiday but again it is well situated. Overall it was a good stay :)

Family

8/10

Excellent

15 Jul 2026

Darla

Rooms were very nice. Comfortable … well maybe the pull out couch bed needed a little more cushioning.
My biggest complaint was the parking. We received an advance notice about parking that said valet parking was $25 or there was a parking garage “across the street” for $10. We got there and valet parking was $33 (and not very helpful). The parking garage was NOT across the street you had to go down half a block and turn left., then the garage was on the left….

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

Susan

Parking situation will keep us from visiting again

Family

8/10

Excellent

12 Jul 2026

Cara Smith

Everything was really great. There is some mix up about valet parking charges. Charge should have been $29. I was charged $40 for one night valet parking. We left before 10:00 AM.

Family

4/10

Poor

12 Jul 2026

Katherine

We got a double charge during are stay for the hotel experience

Family

10/10

Exceptional

12 Jul 2026

Amanda

Everyone was so wonderful!

8/10

Excellent

11 Jul 2026

bryna

It was good 👍

2/10

Poor

06 Jul 2026

Travis

Absolutely the worst experience. Came down for breakfast at 7:30. An hour and a half after breakfast should have started. There were no coffee cups, juice dispenser was on and zero hot food at breakfast. Like it was never put out, not empty from other guests. When I asked the lady at the front desk for coffee cups and if they were bringing out any of hot food (literally everything), she said, “I have a concussion and I am trying to do nothing!” Another guest said good morning to her and she said nothing and walked away. We both looked at each other awkwardly. I left and went back to my food when I left to check out, she was sitting at the front desk eating the food she refused to put out for the guests. I will never stay here again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

ALEXIS

Great stay

Family_with_children

10/10

Exceptional

05 Jul 2026

Anna

We had a wonderful stay at this hotel! The hotel is beautiful, very clean, and well maintained. The staff were incredibly friendly, welcoming, and always ready to help. Our room was spotless and very comfortable.

A special thank you for the breakfast it was absolutely delicious! Everything was fresh, tasty, and there was a great variety of food. We truly enjoyed our stay and would definitely recommend this hotel to others.

Family_with_children

10/10

Exceptional

26 Jun 2026

Nikyiah

Great stay will definitely stay again

Pet

6/10

Pleasant

20 Jun 2026

Jennifer

Nothing

Family

10/10

Exceptional

08 Jun 2026

Cheryl

I only stayed for 1 night but it was a very good experience. The many breakfast choices the next morning was terrific. The staff was exceptional.

Self

8/10

Excellent

28 May 2026

Barbara

Location is great if you want to go bar-hopping. Lots of restaurants/bars close by to walk to. Riverfront was close. Had to pay too much for valet parking. The other option was a parking garage across the street. Breakfast was adequate. Staff were very nice and helpful. Bed was a little too soft for me.

Partner

8/10

Excellent

27 May 2026

Terry

At check in the front desk personnel was very kind and professional, once we got to our room the floor wasn't vacuumed well, later that evening I noticed little rolls of toilet paper on the back of the toilet seat, there were strands of hair in the shower. I would give cleanliness of the room a 1, Breakfast was good, I would rate this stay a 3 because of the room, otherwise I would have given it a 5.

Partner

10/10

Exceptional

18 May 2026

Kevin

The lady at the desk and the young man doing the valet parking were incredibly pleasant and helpful. The breakfast was good. My room was very clean. Overall it was very positive experience! ☺️

8/10

Excellent

18 May 2026

Chaz A.

The staff in the hotel were very attentive and helpful! They woman that prepared the breakfast were so nice my wife enjoyed there wa temperament! The room was nice although the Central A/C system was extremely noisy! Also my vieiw was of the wall of the adjacent building which wasnt very flattering! Overall I would stay again!

Family

8/10

Excellent

02 May 2026

Ellen

Stay was great but parking is the reason I gave a 4 star instead of 5.

Self

10/10

Exceptional

29 Apr 2026

Christy

Staff was amazing , the valet parking was perfection, the room was great just a few minor fixes needed looked like water leak.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

John

Breakfast menu good. Parking was safe but expensive

4/10

Poor

01 Apr 2026

Mary Ellen

Entire hotel had an “old” “stale” odor.
Carpet in our room looked worn and dirty. Our room had same stale odor, especially the bathroom. Lampshade was missing from the floor lamp. Window shade did not go up and down properly.
Bed made creaking sound when you moved while on the bed.
The breakfast was terrible. Omelettes and sausages were overcooked and lukewarm. Grits were watery and tasteless. Both lemon and plain waffle batter was watered down and made terrible waffles.

Partner

8/10

Excellent

27 Mar 2026

William

yep. would have loved some crispy bacon though.

Friends

8/10

Excellent

21 Mar 2026

Heidi

Overall a good stay. Some repairs need to be made(wallpaper peeling off, drain didn't drain well, and the sliding door of the bathroom needed some attention). Honestly though the staff was great! The woman who ran the breakfast area was so nice and friendly. The other staff was good too.

10/10

Exceptional

16 Mar 2026

Assunta

Very spacious , clean room. Great complimentary breakfast. Great location.

Family

8/10

Excellent

15 Mar 2026

Emily

I booked 2 wheelchair accessible rooms and only got 1. Had to change to a different room. Third floor has a smoke detector beeping that you can hear through the whole floor. The only washer in the laundry room did not work. Valet, breakfast, and staff were great!

8/10

Excellent

07 Mar 2026

michael

All is as expected.

Business

4/10

Poor

23 Feb 2026

Michael

The room was inadequately cleaned, trashcal full if beer cans, etc. Fllirs not very clean, stopped up toilet. Staff at desk was apologetic, but we had ro plunge the toilet from previous guest. Not really acceptable.

6/10

Pleasant

16 Feb 2026

Kevin

The room was nice and clean, but the bathroom had only two small bath towels and the room was not serviced daily. In addition, there is no parking.

10/10

Exceptional

10 Feb 2026

Scott

Great location and staff was friendly.

Business Partner

10/10

Exceptional

06 Feb 2026

Bernie

everything and everyone was great except the food selection in the soda room and breakfast was terrable

Leisure Partner

10/10

Exceptional

02 Feb 2026

Gihan

Clean, friendly, excellent location

10/10

Exceptional

09 Jan 2026

Brandon

Everything was incredible. Breakfast was very delicious, room was very spacious and clean

Business Family

8/10

Excellent

08 Jan 2026

Fred

The room was clean and comfortable, and the workspace in the room was better than what I saw in some of the pricier hotels nearby. The valets were friendly and gave good advice. The only drawbacks were that views from the room were of surrounding commercial buildings, you can't see to the river from here. Also breakfast could have been better.

Business Self

10/10

Exceptional

05 Jan 2026

Melissa

This hotel was clean, the room was comfortable and as described on Hotels.com. We had our small dog and he was treated very welcoming as were we.

Partner

10/10

Exceptional

01 Jan 2026

Tracy

Clean room and pleasant staff

Leisure

10/10

Exceptional

01 Jan 2026

Joe

All good! Check-in was seamless. Valet parking, although pricy, was easy. Room was clean & everything worked. Breakfast was delicious. Manager came over to us to check out the food.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Tressa

Enjoyed my stay, beds comfortable, rooms clean; although, could use some updating.

Partner

8/10

Excellent

11 Dec 2025

PAUL

It was very good.

8/10

Excellent

27 Nov 2025

Kathryn

Convenient location and comfortable room

10/10

Exceptional

17 Nov 2025

SHIRLEY

Room was spotless, and staff was very courteous.

Leisure Partner

8/10

Excellent

16 Nov 2025

Carol

Healthier breakfast options. Some things were out while there. Downstairs bathroom never had towels.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

CINDY

Room smelled like cigarette smoke and when we told the front desk and their answer was no one was supposed to smoke in there. No offer to move us to another room. Breakfast was ok. There were hard as a rock muffins every morning. Orange juice is too sour. Coffee was good. Waffle was good.
The street noise from cars was too loud in our room. Sounded like a drag strip out there. The bed was comfortable and shower was good.

Partner

8/10

Excellent

10 Nov 2025

Wei Bin

It is ok

8/10

Excellent

05 Nov 2025

Lauren

Room was clean. Bathroom was spacious. Enjoyed the amenities (pool and breakfast bar).

Leisure Family_with_children

8/10

Excellent

04 Nov 2025

Jennifer

The room was very clean and spacious. The staff was very nice except for 1 person when we first checked in, and not that he was nasty or anything just thot welcoming very matter of fact. There was a nice variety for breakfast and the food was good. The hotel was in a great location and close to what we wanted to do

10/10

Exceptional

01 Nov 2025

Samantha

Room was very nice and clean

Friends_and_family Friends

8/10

Excellent

01 Nov 2025

Wendy

Yes. Waffles, bagels and hard boiled eggs

Partner

10/10

Exceptional

27 Oct 2025

Michelle

Clean room

Leisure Friends

10/10

Exceptional

25 Oct 2025

micaela

Friendly and clean

10/10

Exceptional

23 Oct 2025

james l

All good!!

Partner

6/10

Pleasant

20 Oct 2025

Velda

noisey

Leisure Family

8/10

Excellent

13 Oct 2025

ann

Friendly staff.iron in room not working .air conditioner very loud .some parts of electric outlets not working

Leisure

10/10

Exceptional

12 Oct 2025

Kathy

Super fantastic everything

Leisure Friends

10/10

Exceptional

11 Oct 2025

Donna

Great Place to Stay

Clean, comfortable room, friendly staff, within walking distance to shops and restaurants. I have stayed here many times and have never been disappointed. I highly recommend it to anyone wanting to stay in the downtown area.

Partner

10/10

Exceptional

05 Oct 2025

Lise

Clean and well appointed room and lobby. A very delicious breakfast with a decent selection of foods. Staff was helpful and very personable.

Leisure Family

4/10

Poor

26 Sep 2025

Courtney

Bathroom had mold stains and hairs in the shower

Business

4/10

Poor

22 Sep 2025

David

A lot of booking issues. Poor experience… never have I booked a room and arrived to front desk saying the room I booked is not available. Then I get the room go out for a few hours and come back to someone being in my room. UNSAT…..

Leisure Friends

10/10

Exceptional

21 Sep 2025

Paul

No on-site parking had to use parking garage down the street. Excellent breakfast clean room, would stay again!

Leisure Family

10/10

Exceptional

11 Sep 2025

denise

Wilmington overnight

Great location for walking waterfront. Clean and bright room and common ares. Good breakfast selection. Very friendly staff.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Afzana

Wonderful as always!

Friends_and_family Family

2/10

Poor

08 Sep 2025

David

They had a beeping smoke and would not change the battery for 2 of my 3 nights.

Leisure Family

6/10

Pleasant

05 Sep 2025

Charles

Wilmington NC

Hotel location very good. The breakfast was horrible. One day they were out of everything but coffee

Partner

2/10

Poor

02 Sep 2025

Verified traveler

I wish I could give 0 starts

In its entirety, this was one of the worst hotel experiences I’ve ever had.

It began with a front desk error: I received a call claiming they hadn’t charged the incidental fee, go down, upon checking, I discovered they had actually double-charged the room rate. The staff couldn’t figure out how to fix it and told me to go about my day while they sorted it out. Instead, I was woken up at 10 PM with another call same issue, forcing me to get dressed and go downstairs to resolve it.

The next day, our room keys stopped working after just 24 hours. Another trip to the front desk. Then we returned to an unserviced room — no fresh towels, no cleaning — which meant yet another visit to the front desk just to get towels.

After a nice night out, we returned to find multiple smears of fecal matter directly in front of our door — three large ones and several smaller ones. The stench was overwhelming and absolutely revolting.

We asked to be moved to a new room. Despite multiple booking sites showing availability, the front desk insisted there were no rooms available. Corporate was no help either, telling us to contact Hotels.com. Hotels.com is still working on the issue, but we couldn’t wait to leave.

The cleaning crew spent an hour outside our room with industrial vacuums and solvents. By morning, the major stains were gone, but smaller ones down the hall remained visible.

Failure on every level, customer service, cleanliness, professionalism, and basic hospitality. Never again.

Partner

6/10

Pleasant

31 Aug 2025

Melissa

We enjoyed the location and walkability of the area. When we checked in it was evident the bathtub had not been cleaned. The front desk receptionist offered to move us but when she checked there were no available rooms. The ladies at the front desk were very friendly and helpful. Unfortunately though our room, specifically the bathroom, was not up to standard.

10/10

Exceptional

31 Aug 2025

Amber

There is no parking at this hotel however, they offer valet for $29 a night +7 dollars for SUV. Or truck. Which is a terrible. You can use the city meters for parking and it’s three dollars an hour from 6 PM to 9 AM. It is free. We were fortunate to find a city meter right in front of the hotel that we pulled into check in. We ended up staying in that spot and only cost us $15 to park with the city meter.
The hotel location is excellent for walking tons of shops and restaurants within them blocks. Great continental breakfast. Clean hotel and friendly staff.

Business_and_leisure

8/10

Excellent

29 Aug 2025

Lakeisha

We only stayed one night. Only issue was a little mold atound the bath tub.

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Wes

the parking garage was closed to construction. had to park 2 blocks away.

10/10

Exceptional

13 Aug 2025

Madison

Only real downside is Valet only but loved our stay

4/10

Poor

03 Aug 2025

Sarah

Multiple poor quality experiences during my stay that were not addressed - would not choose to stay here again!

Leisure Family_with_children

2/10

Poor

27 Jul 2025

Nicole

Check in time was 3:00. We arrived close to 4:00 and were told our rooms wouldn’t be ready for another hour because housekeeping was behind. No solution was offered as to what to do about parking or luggage. The air conditioning was broken in the lobby, so it was stifling hot. Then, I was told we only booked one room when we had booked two. The front desk staff was not helpful at all. In addition, my brother in law arrived in his room to see the toilet filled with feces. I would never stay here again.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Linda

The staff was kind and tried to please everyone. The facility was clean and comfortable!
Sliding closet door /bathroom door was not the best idea if someone is trying to get into the closet and someone trying to get out of the bathroom!

Leisure Family

6/10

Pleasant

17 Jul 2025

Laura

No dining or bar/restaurant facilities. Pool advertising misleading. Just an over-sized bathtub. Also, didn't look clean. Lots of what looked like sand on the pool bottom.

Leisure

10/10

Exceptional

15 Jul 2025

Stephen

We enjoyed our stay at Hampton Inn Downtown Wilmington very much.

Leisure Partner

6/10

Pleasant

12 Jul 2025

Jessica

Construction outside. Woke up to a leaf blower at 730 am on a Saturday

Leisure Partner

8/10

Excellent

08 Jul 2025

Andre

The property was was conveniently located near the medical center

Business Self

2/10

Poor

07 Jul 2025

LILY

The guests next door has kids crying until 11:30pm. The room was so humid and the carpet felt moist. We thought it would clear up after a couple of hours but it was still in incredibly humid. The room smelled musty. The bathroom had a hook that was about to fall off. There wasnt enough hooks to hang all the towels.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

sandra

Everything I expected of the hotel was Great!

6/10

Pleasant

28 Jun 2025

Shirley

The bathroom sink overflow was dirty( appeared to have mold). The desk staff ( 6/28 day shift) left the desk and I observed her smoking just outside the main entrance. The smell of cigarette smoke was very strong at that entrance.I think it is not appropriate for anyone to be smoking where others will have to smell it.

Leisure Friends

10/10

Exceptional

25 Jun 2025

Michael

Check in was quick, the room was clean and spacious. Good breakfast selection.

Self

10/10

Exceptional

22 Jun 2025

jose

The breakfast is great, room and hotel was very clean.

Leisure Partner

8/10

Excellent

19 Jun 2025

Jonathan

Hotel was excellent, only issue was that across the street a major construction project is under way and work started pretty early in the morning.

Self

10/10

Exceptional

13 Jun 2025

Kate

Good choice in a good location

Nice hotel, excellent location, easy walk to many shopping and dining options. The Wilmington River district area seems to attract some unhoused people, but doesn't feel unsafe.

Business

2/10

Poor

08 Jun 2025

BRIANA

There were no rooms available when I arrived to check in although I booked and pre paid online. The front desk agent said they would cancel and refund me to book at another property and my reservation was not cancelled nor was I refunded.

Leisure Family

10/10

Exceptional

08 Jun 2025

Kristy

Hot breakfast was not warm but a decent selection.

Friends_and_family Friends

10/10

Exceptional

24 May 2025

Karen

Heart of downtown

Leisure Partner

6/10

Pleasant

22 May 2025

Thomas A

Good hotel, bad bed

The hotel is great but the bed is worn out and very uncomfortable

Business

10/10

Exceptional

16 May 2025

Allison

Great spot

4/10

Poor

16 May 2025

Alvin

The check-in staff were not friendly or welcoming at all. Our first time in Wilmington and we asked them for a lay of the land and we’re basically were handed a map and pointed in a direction. After the first day our room key didn’t work and we were informed that upon check-in the receptionist only put in one day stay when we clearly stated we were there for 3 nights. Lastly, there was a sign in the room that said our room would be cleaned every other day but after 2 1/2 days our room had not been cleaned and when I asked the front desk they said we needed to tell them if we wanted our room cleaned. All I all the hotel did not make our stay a good experience which is why I will never stay there again and I will think twice about staying at another Hampton Inn.

Leisure Partner

10/10

Exceptional

16 May 2025

Corrine

It was conviently located and clean. The staff was friendly and helpful

8/10

Excellent

09 May 2025

Kiriane

Overall great stay. We only stayed for one night with two small children so we didn’t get to explore too much. The hotel was nice, clean and the location was easy to get to. If you don’t want to valet there is a parking garage very close by. It is a little bit of a walk to the riverfront (we never made it there) but lots of food options close by. Breakfast was nice. The lady at the front desk when we check in was super nice and helpful, the guy in the morning was not so much.

Leisure Family_with_children

10/10

Exceptional

30 Apr 2025

wesley

Overnight stay

Overnight stay for business, always a great place to stay, walking distance to shops and dining, safe location. Very nice hotel, great hot breakfast in the morning.

Business

2/10

Poor

28 Apr 2025

Verified traveler

We were very disappointed with our stay. The hotel was not clean, the indoor pool was very cold. The entire fourth floor had a horrible smell. The water leaded over the entire bathroom when the shower was in use. We had to beg for fresh towels, and the room phone did not work. The breakfast items were not replenished. When we asked about issues we received no help or lots of attitude regarding our problems. The valet parking was advertised by email at $25 but was $29 on site.

Friends_and_family Family

6/10

Pleasant

24 Apr 2025

Nikki

Room is nice and quiet. Check in and valet staff were not very helpful or friendly. Location is great.

Leisure Family