Holiday Inn Express and Suites Wilmington Universi

United States , Wilmington - NC
WILMINGTON, 160 Van Campen Blvd
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

05 Jun 2026

Tyra

Nice

Family_with_children

10/10

Exceptional

20 May 2026

Kathryn

Convenient location, helpful staff, clean, complete breakfast! Would recommend to others.

Self

4/10

Poor

20 May 2026

Nathaniel

Showers was very cold ,water never change .Told the staff about showers & nothing happened .The lady at front desk said they will tell their manager. Like they didn’t charge 200 for last night. Wilmington was booked and this was last resort. Try elsewhere !!!!!!!!!!

10/10

Exceptional

18 May 2026

Clamidy

Spotless! Excellent facility! Breakfast was very good.

Friends

10/10

Exceptional

13 May 2026

Marion

Breakfast was really good. Rooms were clean, parking was shared with a pub some nights...The staff was awesome!

Partner

6/10

Pleasant

09 May 2026

Jessica

We stayed there for three days and did not have any hot water or decent water pressure. The front desk told us it was because “there was so many guests staying and using the water”, but this was three days straight.

Partner

2/10

Poor

09 May 2026

Linda

I never even stayed here. I had booked a trip on 4/24-4/26 for a funeral of a dear friend. I wasn’t aware there were two holiday inns in the same town. My plane landed at 10:30 pm and I arrived at the other holiday inn at 11:00pm.

When I arrived they did not have a reservation for me. I called the holiday inn, university and they said there is nothing they can do, as I booked through Expedia.
I had to book a weekend stay at the hotel I was, as I did not have transportation. They gave me the number for Expedia that I called once I was checked in. I called around 11:30-12:00 to file a claim with Expedia. They advised me it would take 72 hours or so to have a response.

Imagine my surprise that my claim is not being honored. I purposefully purchased cancellation insurance, in case something happened. I wonder why I wasted my money when it cannot be used. This ended up not only being sad for the loss of my friend, but I also lost money I really could not afford to lose.

I will never use Expedia nor will I ever use a holiday inn again. I remember a world that used to care about customer service. I’m guessing that you don’t belong to that world.

Very disgruntled customer,
Linda Cuzzi

Self

6/10

Pleasant

02 May 2026

Blair

Room was clean, coffee is excellent and you can have some any time of the day - regular and decaf! Location is a bit noisy but we had zero bath towels and didn’t realize until getting out of the shower. Had to dry off with washcloths. Big miss on housekeepings work.

Partner

8/10

Excellent

12 Apr 2026

Alice

Breakfast had a variety, which was nice. Room was clean. Location and parking was in a nice safe area. Bathroom could use upgrades but everything worked as it should. We would stay there again if in the area.

Family

10/10

Exceptional

23 Mar 2026

Davone

Good

10/10

Exceptional

08 Mar 2026

Martti

On a business trip, room clean, quiet location.

Self

6/10

Pleasant

14 Feb 2026

Tammy

Room, amenities and room service

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Lovena J

breakfast is better. Staff is pleasant.

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

Mike

Good rooms!

8/10

Excellent

09 Feb 2026

TAMIKA

Love the room. Clean and service was good as well. I would stay again for sure.

8/10

Excellent

13 Jan 2026

Jeanette

The hotel was nice, room was clean but I suggested they put a mat or strips in the bathtub. Tub was slippery especially when body wash was applied. My sister-n-law fell, she was in another room. We had to take her to the hospital. Mgmt should really take care of this. An older person could really get hurt.

4/10

Poor

11 Jan 2026

Rhonda

I will not stay at this hotel again. The hotel has no safety measures in place in there bath tubs. I slipped and fell out of the bathtub at the Holiday Inn Express in Wilmington, North Carolina. I ended up in the emergency room. I fortunately was not seriously injured. I hit my head on the toilet and fell hard and my left side of my body. I was not able to go to the event that I originally came for because that happened. I awaken the next day very sore and in pain.

Leisure Family

10/10

Exceptional

03 Jan 2026

ÖMER

Nice

Partner

10/10

Exceptional

13 Dec 2025

Emilio

Room was very clean

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Van Russel

The elevators were not working on our second day which was unfortunate as it was on Thankskgiving. The repair men came the morning after but won't be able to finish repairing until the end of the day.

Leisure Family

6/10

Pleasant

24 Nov 2025

Keianna

The staff made it difficult to check in saying you have to be a certain age.

2/10

Poor

24 Nov 2025

ROBERT

Not great

2/10

Poor

17 Nov 2025

William

Not a very clean hotel and I want a refund.

10/10

Exceptional

15 Nov 2025

Rosario

Friendly people, good service, clean area and good food

10/10

Exceptional

13 Nov 2025

Shannon

Great hotel. The staff were super helpful

8/10

Excellent

11 Nov 2025

Jessica

Check-in was a breeze. The room keys and parking pass were all ready for me to pick up. Elevators were a little slow. There were no directions for the wifi, or breakfast hours.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Kathryn

Well kept room with good amenities, comfortable bed and good location

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Jeanmarie

Our room was spacious and clean. We really enjoyed the sitting area and large tv. The bedroom having a separate door from rest of room made it cozy. The “kitchen” area was clean.

Partner

2/10

Poor

19 Oct 2025

Jason

This is definitely an older property, but it was very dirty. It was not clean the areas the hallways the rooms the bathrooms we’re just dirty unfortunately I didn’t have an option to stay somewhere else.

Business

10/10

Exceptional

16 Oct 2025

Marie

A minor problem with bathroom faucet but we dealt with it. My major complaint is that the bed was very high. I am 5’2” and had trouble getting in and out of the bed. Was afraid I would fall especially going to bathroom in middle of the night.

Partner

8/10

Excellent

11 Oct 2025

Lovena

I have been coming here for a while now because it feels safe. I had a negative experience with one of the maids.I come to Wilmington to work on a house. I fell on that property that I bought and messed up my lower face.It was early morning the next day and I asked a maid that I saw for towels to ice my face. She had her cart on the second floor and stated that she had just got there and she was stocked. Then why be on the floor if you are not ready to work? I ran into her on the first floor in front of the laundry and asked again for towels. She saId that I was not on her list. I went to the front desk and the blond woman gave me towels and asked how could she help.

6/10

Pleasant

28 Sep 2025

Pamela

Front desk was great! Facilities were run down with old furniture in the parking lot. Elevators were very grimy. Rooms were adequate.

Leisure Self

8/10

Excellent

28 Sep 2025

Mark

This property has much improved since our last stay. Happy to see the elevator was fixed, the refresh of the rooms and hallways looks nice. The ONLY two complaints I have are 1) the smoking pole RIGHT AT THE ENTRANCE so we have to walk right past people smoking. Our kid has to walk through it, smell it, inhale it, get grossed out by it. Why is the entrance designated a smoking area. That is disgusting and unhealthy. 2) CNN blasting in the lobby breakfast area, divisive news programs, with the front desk attendant watching right in front of the TV letting anyone who passes by know their political leanings and opinions. Can't you just put sports on, the weather, ANYTHING ELSE?

Leisure Family

10/10

Exceptional

28 Sep 2025

Camille

Clean room, upgraded, spacious space, breakfast switched up while there 2 nights. Gym had freeweight rack and cardio equipment. Plenty of space to put my mat down and my own thing in gym.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Vivienne

Comfortable bed and soft pillows. Short distance to food outlets. Good choice of breakfasts. Enjoyed making my own pancakes. Reception staff were pretty helpful.

Leisure Partner

10/10

Exceptional

23 Sep 2025

DIANE

We were traveling up from Miami and got there very late 3 AM in the morning and Kyle was amazing at the front desk. He had all of our paperwork ready and knew we were coming told us where to park with our RV so the check-in was quick so that we can get to bed ASAP hit breakfast in the morning and be out the door. The AM staff was pretty awesome as well.

Partner

10/10

Exceptional

23 Sep 2025

Nicholas

Great property in close proximity to UNCW

Leisure Family

10/10

Exceptional

21 Sep 2025

Susan

The staff were amazing...we had an emergency & they changed our room to fit more family & checked on us later .I really appreciated that. The breakfast is very nice!!

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Josefina

The the moment you come inside it smells clean the hotel is very well taken care out side and inside the bed is comfortable the pillows to I give it a 5 star clean comfortable nice.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Steven

Great hotel

Business Self

8/10

Excellent

08 Sep 2025

Unique

The stay there was great very relaxed and quiet.The only reason I gave 4 stars instead of five is because when booked and paid through Expedia but when we went to check in the hotel wanted to charge an additional $100 for \"incidentals fee to be reimbursed after checking out ' I explained we didn't have an extra $100 on a card bc we had just gotten married and this hotel stay was our gift from a guest plus it's quite inconvenient to ask this when we've Already paid for our room, however the desk attendant was polite and accommodating so he charged a lesser amount for us,which was sent back to us once we checked out,but I still received an email saying they tried to charge my card the remaining $75 overnight but was declined.smh..other than that hiccup all was well

Leisure Partner

4/10

Poor

06 Sep 2025

Omar

Old

Leisure Family

10/10

Exceptional

26 Aug 2025

Thomas

Wonderful experience

Business Partner

4/10

Poor

16 Aug 2025

Louise

We were put in a dirty room. Steven at the front desk sorted out the issue and ungraded our room. The water in the shower was lukewarm and the flow was weak.
The next night our room key wouldnt work. Steven sorted this out too.

Holiday Inn hotels used to be impressive. Great breakfast, clean.cotton sheets and clean rooms. This is no longer the case. We will not be using this brand again.
I wish every employee was like Steven.

Leisure Partner

8/10

Excellent

07 Aug 2025

Eileen

For the most part our stay was great. Front desk staff was great but we did get a call at 10:30 pm to confirm our late checkout. Zzzzzzzz.
On another note loved the pool but it would have been nice to have cushions on chairs. Also we came down to use pool next more and pool was not open due to cleaning. I would say over an hour and half beyond when it was supposed to open. Cleaning techniques looked thorough but hindered the fact that the attendant lite cigarette after cigarette while vacuuming pool. Ummmm? No wonder it took so long. If you're posting an open time then cleaning should be done long before 9.

Leisure Friends

8/10

Excellent

02 Aug 2025

Stephen F

Good hotel

Good stay. A decent comfortable place to stay in Wilmington.

Friends_and_family Family

4/10

Poor

02 Aug 2025

Lorenzo

It was ok

Stayed at alot of hotels in my lifetime. 1st time Iv ever been denied a late check out when Ive requested in advance. Good stay though, and good breakfast

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Johann

Excellent choice!

Leisure Family

8/10

Excellent

28 Jul 2025

Verified traveler

Not bad for a night or two.

Decent place for a one night stay while in town for a concert or event. Nothing too fancy but the price was reasonable and it suited our needs well.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2025

Robin

We had a great stay! The hotel was under construction so there were always workers around and working, but overall it was a great place to stay

Business_and_leisure

10/10

Exceptional

11 Jul 2025

Michelle

Wonderful staff

Leisure

10/10

Exceptional

08 Jul 2025

Susanah

The room was renovated however not all new items were installed just yet. The water pressure of the shower, toilet and sink was very low.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Koon Allen

The old furniture is a eye sore

Leisure Family_with_children

4/10

Poor

07 Jul 2025

Cindy

Hotel needs work. Shower head was placed on the wrong wall so when you turn on it shoots the water out to the floor causing flooding every time. Checked in Friday checked out Sunday no house keeping services provided during this time. Pull out sofa mattress is wrapped in plastic makes for an uncomfortable sleep. The wood board at the bottom of the bed would creak anytime you moved. One of the remotes to the tv did not work. Manager was rude to guest when telling them the pull was closed due to storm. When I called to request more towels I was told that they only had 5 left for the rest of the night and I needed to come down to get them. The whole experience was disappointing especially for an IHG hotel. There was only one employee that was very helpful and caring that’s the gentlemen that cleans up around the property.

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

Pawan

Good location with free breakfast

Good location and clean room. Breakfast was good. Check in was a breeze.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Alicia

Not worth it

It was a okay hotel. The breakfast was good and the room was nice but the service was poor and housekeeping disnt never come clean the room so the trash was bad. They kept closing the pool when it would drizzle with no lighting or thunder. The toilet seat was broken and clogged up the 1st night. When we reported it they just handed us a plunger to unclog it ourselves. Will not book there again.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

stacey

Rooms ok location good.

Leisure Self

6/10

Pleasant

02 Jul 2025

Verified traveler

Not a bad place to stay - just needs TLC

Bed was comfortable and room was fairly clean. New furniture...easy to see they are trying to update their spaces. Whoever is doing the renovations isn't taking rime to glue down carpet in places, or make even cuts. Our closet carpet wasn't glued down, the nightstands on either side of the bed were loose (just a little weight and they will come off the wall), and there was mildew on the shower floor. The drain in the shower was backed up, but they immediately fixes it. Breakfast was good - cheese omelets, sausage, biscuits and gravy, etc. Close enough to walk to restaurants and Walmart. Friendly and helpful staff, a list of nearby restaurants beyond walking distance, location all made for a positive experience.

Partner

6/10

Pleasant

02 Jul 2025

Mabel Grace

The property was in the middle of everything we wanted to see which was great. Unfortunately, the pool was closed during our stay which we did not know until check in. Beds were extremely comfy, however, a huge plus when staying in a hotel!

Leisure Friends

10/10

Exceptional

30 Jun 2025

Jennifer

Staff was pleasant. King bed was super comfy. Very clean room.

Leisure Family

10/10

Exceptional

29 Jun 2025

Thomas

The location was close to the business area

Business_and_leisure Partner

8/10

Excellent

29 Jun 2025

Nice for UNCW stays

Nice breakfast set up. Front desk people are nice and accommodating. Beds are comfortable and thermostat works well. Walls are not paper thin, so you don't hear your neighbors.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

RuthAngela

The hotel was in the middle of getting furniture replaced so it was really loud at times. The only problem honestly was the coffee in the room tasted like water. The employees were extremely helpful and nice.

Business_and_leisure Self

8/10

Excellent

26 Jun 2025

Miranda April

Convenient location. Hotel appeared to be having renovations done and pool was out of service during the stay.

Leisure Family

10/10

Exceptional

25 Jun 2025

Madalyn

We had great stay! We were pretty disappointed that the pool was closed the entire 4 days that we were there though!

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Sarah

Nice clean hotel. The only thing about the room we stayed in was that there was no closet to hang clothes. But everything was clean and guest service was great

Partner

2/10

Poor

22 Jun 2025

Tonya L

Flight delayed ended up spending night in airport. Wont refund or credit me.

Leisure Family

2/10

Poor

22 Jun 2025

rebecca m

Rude Unhelpful Staff

I was doubled booked and tried to cancel one of the reservations immediately. I went to the property and spoke with Regina (front desk clerk) she was unwilling to contact a manager or cancel one of the reservations. She told me that only Hotels.com could cancel the reservation and there was nothing at all that she could possibly do to help. Regina was very rude on the two occasions I spoke with her.

Partner

6/10

Pleasant

22 Jun 2025

robert

Arrived to find that the room we reserved was not available. We were “upgraded” to a suite with a king bed and sleeper sofa. Having to sleep on a sleeper sofa is NOT an upgrade, in my opinion. There was no bedding available in the room for the sleeper sofa and had to wait about 45 minutes for bedding to be delivered and to make the bed myself. Also arrived to find pool not usable. The pool was one of the main reasons for choosing this hotel. That said, the woman checking us in was apologetic and very polite and helpful. She offered us some options for the next night’s accommodations and made sure we had everything we needed once settled in the room. Due to her attention to our needs, I would go back to this hotel.

Leisure Family

4/10

Poor

19 Jun 2025

Christina

Bathroom and towels not clean upon arrival. Next day housekeeping didn’t give any hand towels or washcloths. Couldn’t reach front desk. Need to improve Housekeeping.

Business_and_leisure Self

10/10

Exceptional

19 Jun 2025

Jaime

Excellent service, very good attention, good location and above all very comfortable and clean.

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Tameka

One night was fine

6/10

Pleasant

17 Jun 2025

Dana

We reserved this hotel specifically for the amenities of an outdoor pool and fitness space. I have been here for 5 days (4 nights) and the pool has been closed the entire time. This was not mentioned on the website when booking. Likewise the fitness center had three machines, one not functioning at all, and dismal set of weights where half or more were missing. I shared my displeasure with three different staff and none seemed to care. I came here for my son's college orientation and will be visiting often. I assure you I won't stay here again and I'll tell other parents the same. Truly a disappointment for the Holiday Inn chain...

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Vicki

Front office nice and beds were super comfortable.

Leisure Self

8/10

Excellent

16 Jun 2025

Ashlee

The staff was friendly; the beds were comfy. There were renovations happening during my stay, so there were a lot of people in the building that weren't staff or guests.

Leisure Family

8/10

Excellent

11 Jun 2025

Lovena j

Good front desk

Business_and_leisure Self

6/10

Pleasant

10 Jun 2025

James

Overall clean

Partner

2/10

Poor

10 Jun 2025

Heather

Room full of mold and management won't return my call.

10/10

Exceptional

09 Jun 2025

Beth

Beautiful!

Leisure Partner

4/10

Poor

09 Jun 2025

J.J.

Mr. Stephan was just great checking us in and throughout our stay ! When we got tour room 122 it didn't have any Kleenex in it so i asked a person a Maintenance Person and he gladly got me some. The bathroom Tub had rust spots on it and the shower head was nasty but my Girlfriend had to clean it before we showered ! The clothes rod where the closet was and the shelf above it were dirty and had not been dusted it appeared for awhile ! The Ice Bucket had something in the bottom and Mr. Stephen had to hand wash it and give me some liners for it.None in the room. A HK worker came to clean the room & we weren't ready so I asked her to come back in about 20-25 minutes & be sure to put on clean linen.We left for the Wedding and returned at 5:30 and the room had not been cleaned at all.I went to see Mr. Stephen again and he apoligized and said HK was gone for the day ! He gave us some sheets & we had to change it ourselves. Not what we had planned ! This is totally unacceptable for a hotel stay and some price adjustments should be in place for all of my Service Troubles from House Keeping.

Partner

4/10

Poor

08 Jun 2025

Tiffany

The pool was not open at all while we was there. I would like to get some of my money back for that reason. I booked there for the pool and was not even allowed to swim.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Nina

Clean, family friendly. High quality linens, pristine bathroom. Perfect rest after long travel weekend. Giant high quality TV in room. Front desk even offers toothpaste or razors as airport teavelers might not have packed these. Only suggestion is a stool because the cozy bed is on a high platform. It was a little difficult for this elder, short stature lady to jump up.

Leisure Self

8/10

Excellent

07 Jun 2025

Ernest

Stay was as expected. 2 star.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Kaela

This was the cleanest hotel I have stayed in and the breakfast was delicious!

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Dana

It was a short stay. But one of the cleanest Hotels I’ve stayed in

Friends_and_family Family

8/10

Excellent

03 Jun 2025

Doug

Clean, friendly and easy

Business_and_leisure Family

4/10

Poor

03 Jun 2025

Jazmin

I did not like how the pool was not working

4/10

Poor

02 Jun 2025

AYMAN

Pool was closed all the time while was not mentioned when booked. Room was smelling mold and the manager admits it because building is too old. Found roach in the bathroom and fridge was not functional. Do not recommend

Leisure Family

10/10

Exceptional

02 Jun 2025

Ayanna

The hotel was fine except the pool wasn’t open and they don’t tell you that until you check in! It sucks that you book a hotel and it’s so hot out and the pool doesn’t work. So for that reason alone I wouldn’t stay there again! I should be given a discount!

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

bobby

Hotel was clean, staff very friendly, breakfast was great…..

Leisure

10/10

Exceptional

01 Jun 2025

Miguel

Clean and nice

Partner

10/10

Exceptional

29 May 2025

Gregory

Very quick check in and clean rooms.

Business_and_leisure Partner

10/10

Exceptional

29 May 2025

Gregory

Very quick check in and clean rooms.

Business_and_leisure Partner

10/10

Exceptional

29 May 2025

Gregory

Very quick check in and clean

8/10

Excellent

28 May 2025

Kimberly

Cleaning was not top tier. Old bath cloth found in bathroom. Room a litttle dusty. Toilet seat was not cleaned properly.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Megan

the room was huge, one night staff worker was helpful

Leisure Partner

10/10

Exceptional

26 May 2025

Koon Allen

The location.

Leisure

8/10

Excellent

23 May 2025

Dallas

2 room suite was nice. Tv in both areas. Quiet and clean. Only draw back was had to switch rooms. 1st room shower had no pressure. Other than that everything was great including the breakfast. Staff was quite friendly. -1 star for having to change rooms other wise 5 stars.

Leisure Partner

10/10

Exceptional

22 May 2025

Nick

Was only there for a night but it was clean and beds were comfortable. Would stay there again!

Friends_and_family Family

10/10

Exceptional

21 May 2025

LAURA

Excellent customer service