MainStay Suites Wilmington - University Area

United States , Wilmington - NC
WILMINGTON, 5229 Market Street
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100 reviews shown

10/10

Exceptional

08 Jun 2026

Rebecca

the tile floors were sticky.

Family

10/10

Exceptional

29 May 2026

Cassandra

I did not stay here once I saw the room...the good reviews are for the cleanliness of surfaces in common areas and helpfulness of staff.

This property is very old and it is apparent. The room given for my reservation was a shock to my system- I opened the door to scratched up arms on the sofa, outdated, threadbare, and roughly-handled decor, stains on the bed skirts, and an obviously absent tub in service of an 'accessible' shower. The carpet throughout the property is horribly dirty. Even the plant as you come in is dying!

The staffer who originally checked me in left, and Kaitlyn come on shift. She was very accommodating to my displeasure, and offered a different room on a floor that had been updated. This room looked like the first one, minus the clawed-up fabric on the sofa. She swiftly began processing my refund, for which I was very grateful to have done without conflict.

Thanks, anyway! clbrown

Family

2/10

Poor

25 May 2026

Cassi

Our room was dirty and we ended up switching hotels. The couch had stains all over it and the hallway floors were also stained. I sat down in the chair in our living room area and started itching. We decided to find another hotel.

Family_with_children

6/10

Pleasant

25 May 2026

Charlotte

The hotel is very dated. Needs upgrades. The corridor carpet is disgusting. Stains all over looks dirty. The room was clean but the furniture in the room was dirty looking and old. Needs replacing.

Self

10/10

Exceptional

24 May 2026

Clifford

The Customer Service at check-in made me feel welcomed. The young lady went out of her way to help me with all aspects of my stay. Thank you all Main Stay!

Self

10/10

Exceptional

17 May 2026

Franklin

Good staff!

Family

6/10

Pleasant

17 May 2026

Lauren

Night time front desk was not friendly at all, almost acted bothered we were checking in. It was okay for one night, wasn’t great but wasn’t terrible either for the price. Pool wasn’t open either.

Family_with_children

8/10

Excellent

15 May 2026

Alex

Great room rate. Very reasonable fee for a dog stay. Good size room, with living room/kitchen area and separate bedroom. Very well landscaped.
Here's the but.....Rooms need to be kept cleaner. Tiled areas of the floor in kitchen and bathroom were filthy! Bathroom smelt stale. Breakfast is only continental, with waffle maker. Attendant did not keep food items and condiments well stocked. Had to ask to get a response.

Family

10/10

Exceptional

15 May 2026

Casey

Hotel staff friendly hotel was clean in perfect location eoom wasvery spacious and nice will definitely stay here again

Family_with_children

10/10

Exceptional

12 May 2026

Laura

We got a really good deal on our room and were very happy with it. We stayed three nights, and it was quiet the whole time. The room was spacious with plenty of closet and dresser space and a small kitchen area. Look, it's not glamorous, the hallway rugs are a bit worn, but the room was spotless and it's well situated between the airport and downtown and the university. The staff is friendly and quite helpful. We got there early for check-in, but the woman at the front desk found us a room that had already been cleaned, so we did not have to wait around with our luggage. All in all, it suited us perfectly.

Partner

10/10

Exceptional

11 May 2026

Nicole

Friendly and helpful staff. Great size of the room and amenities for longer stays. Great and convenient location.
Breakfast options a little lacking for adults but kids loved it.

Family_with_children

6/10

Pleasant

11 May 2026

Grace

The carpets were dirty in the hallway. The vents in the rooms were dirty and looked like mold. Kitchen was clean. Didn’t have breakfast there. Beds were comfortable.

Friends

8/10

Excellent

11 May 2026

M.Rebecca

An older hotel but also very affordable. Very convenient in and out. Breakfast was adequate, good waffles. Were greeted by every staff we met. Very comfy beds and clean bathroom. Suite was nice to spread out in. Will book again.

Partner

8/10

Excellent

10 May 2026

David

Room hair dryer was dead - not due to grd fault breaker. Both Laundry dryer machines out of order - can't wash clothes! Side entrance keycard lock broken - must use main entry. Room had a odd organic oder - didn't bother me but drove the wife crazy! Other than that it is a very nice place!

Family

6/10

Pleasant

08 May 2026

Stephanie

Breakfast was bagels, waffles and muffins only. Fine. Dining area was not very clean. Coffee very weak

Friends_and_family Family

4/10

Poor

06 May 2026

Jennifer

Brown smears on the wall and breakfast was lacking

Partner

6/10

Pleasant

27 Apr 2026

Christopher

I would have rated it higher except for the Manager Caitlin. Her attitude is of a correctional officer where the guests don’t have a choice where they stay. She should not work in the hospitality industry whatsoever, she’s rude, abrupt, and needs to realize guests have choices where we spend our money. She might have won the battle, but she definitely lost this war. I recommend to her that she should never speak to guests again, doubtful it will stick. Good luck, stay at your own risk.

Pet

10/10

Exceptional

26 Apr 2026

Ashley

Very clean, smelled clean, and the breakfast was great.

Family

4/10

Poor

26 Apr 2026

Ingrid

Staff was friendly and the hotel is nearby a lot of good areas, however when you walk in, the carpet is super dirty. We got a king bed and had a portable AC with a hose that was blue taped all over the window. Looked very ghetto. No actual breakfast just basic cereal, muffins, bagels, and waffles. I was expecting eggs, sausage, or bacon the very least!

Friends

6/10

Pleasant

25 Apr 2026

Susana

Should consider replacing rugs throughout hotel as I see many grossly stained areas and smelly! Plus, this hotel welcomes pets which gives off odors in hotel.
Sofas should be leather and not fabric as I see stains as well and it would be easier for housekeeping to clean.
Will not stay at this hotel in future.

Family_with_children

8/10

Excellent

21 Apr 2026

Linda

Our stay was wonderful. Accommodations were clean and well maintained and as a result, this is both a place we would book again and would also recommend to others.
The only drawback was the lack of kitchen items. we felt that to be truly useful to seniors or families who have to consider budgets, the kitchen could be better equipped.
we know that most businesses are also considering budgets or bottom line as well. To economically equip the kitchen so that it becomes useful, perfectly good kitchen items can be obtained at thrift stores, Goodwill's or discount stores. These are just thoughts from 2 seniors that really enjoyed your property.

Friends

8/10

Excellent

21 Apr 2026

BRENDA

The hotel was nice. The location fantastic for my purpose which was a conference at UNCW. The room was comfortable and clean. My room/suite had a small kitchen, living room, bedroom with 2 queen sized beds and a bathroom. I did not use anything in the kitchen so I cannot write about that. The bedroom and bathroom were very clean. The bathroom showerhead had good water pressure. I was on the third floor and used the stairs most of the time. The carpet was not very clean. It was stained and did not look good. I didn't care about that too much. OK the one thing that was not good, but it was not about the room, Was the breakfast and exercise room. No protein at all for breakfast, just cheap carbohydrate stuff that I did not eat. The exercise room only had I think a bike and 2 treadmills. Just three cardio things. No dumbbells. I expected, at least some, dumbbells. No problem since I didn't go there to workout. If I were to give this hotel a grade, it would be a solid A minus. So yes, I would go there again. I would just make sure to have my own foods and a TRX or bands for exercise.

Self

10/10

Exceptional

21 Apr 2026

Paul

While there were stains on the hallway rugs, the room was clean, and the facilities amazing. If you needed something, like a toaster or blender, they had them to borrow. The kitchen [!] in the room had a built in microwave, two burner electric stove, oven, dishwasher, full size refrigerator that was spotless. The drip coffee maker was clean, and made great coffee. The staff members were friendly and helpful, and the breakfast enough to get you going. Coffee all day - a gym, laundry on premises, they allow dogs, beautiful flowers outdoors, a patio with two gas grills and outdoor seating a pleasant shady environment. The king bed was great! no rolling to the middle. I plan to be back!

Partner

6/10

Pleasant

20 Apr 2026

Eli

Bedroom, bathroom and kitchen were clean. However, the couch had lots of stains and we didn't want to sit on it. The carpets in the hallways also had many stains. The air conditioning in the room was very loud and made a low noise unlike other hotel ACs - made it harder to sleep.

10/10

Exceptional

20 Apr 2026

Jennifer

Room was clean, only stayed one night

10/10

Exceptional

16 Apr 2026

Barbara

Entire Staff were friendly and professional.

8/10

Excellent

15 Apr 2026

Rowena

Friendly, and helpful staff. They offer late check out (12noon).
Also, breakfast varietiey.

Family

10/10

Exceptional

13 Apr 2026

Teresa

Great spot close to the college, which was perfect for a college tour. Beds were soft and comfortable with good linen. Towels were a little thin, but the room was nice and clean and there was plenty of room even with two dogs three kids and two adults we missed being able to go to the pool because it was too cold and then it rained and although it says it’s open in the beginning of April, it wasn’t

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Shevon

Breakfast was fresh wish they’re was a breakfast meat option… the location of the pool should be mentioned… overall we enjoyed & would stay again 7/10

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

douglas

Everything was great, the staff the food the room. Except it was advertised the pool was open from April - October. But when i arrived it is not. The staff said it didn't open til memorial day. I booked this hotel because it had a pool. So i was disappointed in the mis-information

Family_with_children

10/10

Exceptional

09 Apr 2026

Bill

Good

2/10

Poor

08 Apr 2026

Jodi

Had an issue with a barking dog across the hallway which barked nonstop for hours, informed staff, nothing was done about it, was not offered another room or compensation. Wound up leaving early. Will not be back, and do not recommend.

2/10

Poor

06 Apr 2026

Janice

There was no essentials in our room and the bedding was not clean.

2/10

Poor

06 Apr 2026

Amanda

Nothing

2/10

Poor

06 Apr 2026

Nancy

Dirty

Family_with_children

8/10

Excellent

30 Mar 2026

waheed

It was good only had a little wait before I could get my room which brings me to 4 pm which check in was 3 pm otherwise it was ok
Low on wash cloth, I ask for some day after I got there on a 2 night stay but none was available also they ran out of some stuff for breakfast ( according to staff)

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Jamie-Lee

Upon arrival there were no sheets, blankets or pillows for the pull out and when we called they tried saying they didnt have more but eventually did get us some. Carpet in hallway is heavily stained. Stayed 2 nights, 2nd morning they were out of apple juice and yogurt, which is all my toddler wanted.

Family_with_children

10/10

Exceptional

21 Mar 2026

Ebony

Everything was clean and nice i would definitely stay again

10/10

Exceptional

20 Mar 2026

Erin

Friendly staff, very clean hotel, spacious room

Family_with_children

2/10

Poor

08 Mar 2026

Jennifer

It was pretty terrible. Extremely dirty.

Partner

10/10

Exceptional

07 Mar 2026

Louise

The room was spacious and very nice. Had a suite and kitchen. Had dishes and full size fridge. Everything was clean. Breakfast was nice they had waffle makers and danishes donuts, hard boiled eggs, McGriddles fresh fruit, yogurt. And more. The place felt cozy. Definitely will be back

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Patricia

Good however

10/10

Exceptional

01 Mar 2026

Adrian

Very clean room. Friendly staff

Self

8/10

Excellent

25 Feb 2026

Luis

Room was smelling queer

10/10

Exceptional

15 Feb 2026

Erik

The room was very clean. Breakfast was good and the staff was pleasant and professional. I would stay here again.

Self

10/10

Exceptional

12 Feb 2026

Danielle

My room was very clean, staff was helpful and polite. The breakfast bar was great

Friends_and_family Family

8/10

Excellent

31 Jan 2026

Bryan

Great stay great service room was clean

Leisure Partner

10/10

Exceptional

20 Jan 2026

Dwain

The room was great, clean and spacious. Staff was great also and it’s right in the middle of everything Wilmington has to offer I recommend a 10 out of 10

Partner

8/10

Excellent

11 Jan 2026

Jessica

Pet friendly. 2nd time staying here. Will stay again.

Leisure Pet

10/10

Exceptional

01 Jan 2026

Christopher

All good

Self

10/10

Exceptional

29 Dec 2025

Katryn

Comfortable king bed, and clean enough overall (found a stray M&M under chair, and needed to flip cushion over because of worrying stain), asked and received linens for couch bed. Room was spacious and I appreciated the set up with the entry door on the other side of a wall to minimize hearing hallway noise.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Norma

Clean room but housekeeping didn’t come to my room but 1 of the 4 nights. The pillows were bulky and not comfortable. Miguel was really helpful. There was gnats where the muffins were stored and in the room.

Leisure

10/10

Exceptional

28 Dec 2025

Susan

Did the purpose have a variety it was very easy and staff very nice..

Leisure

10/10

Exceptional

15 Dec 2025

lacie

Great

Business_and_leisure Partner

6/10

Pleasant

13 Dec 2025

Meredith

Easy, quick check in

Leisure Family

6/10

Pleasant

11 Dec 2025

Terry

The halls and elevator smelled like dog urine.

Leisure Family

10/10

Exceptional

05 Dec 2025

Margaret

Awesome

8/10

Excellent

28 Nov 2025

Johanna

Conveniently located

Leisure Family

8/10

Excellent

16 Nov 2025

Jessica

We were able to bring our 2 big dogs.

Leisure Partner

8/10

Excellent

13 Nov 2025

Austin

Clean, quiet room.

Business

10/10

Exceptional

11 Nov 2025

edward

Did not eat breakfast.
Got up too late

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

RACHEL

Convenient to shopping

Leisure Partner

6/10

Pleasant

09 Nov 2025

Landon

Staff was courteous room was alright lighting in the room could have been better the stair well up to our room was hard to beath in due to the smell of dog urine. Breakfast was not what we expected very limited options. The bath tub was dangerous i had to hold on to the handle the entire time i felt if i let go i would slip.

Business_and_leisure Pet

10/10

Exceptional

09 Nov 2025

Jamie

Great place

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Susan

The room was super clean. The common areas were all well maintained and clean as well. Location was perfect for my needs.

10/10

Exceptional

08 Nov 2025

Miguel a

Good

8/10

Excellent

31 Oct 2025

Philip

The room was clean, but old. They give you everything you need in the kitchen except dish soap, just don't expect anything fancy. We were there for five days, and not once did housekeeping pick up our garbage or replace used items. The staff were exceptional! I met three different front desk receptionists, all great. The women cleaning up the buffet breakfast area was fantastic. She really understood infection prevention and control.

Partner

8/10

Excellent

30 Oct 2025

Jennifer

It was fine for the price . Stair hallways were very dirty , hallways stunk , but room was fine . Made my own breakfast in the kitchenette . Room was stuffy , but opening the window was great ! Staff was friendly and helpful ! Can’t beat the price and the convenient location .

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2025

Gary

Good

10/10

Exceptional

27 Oct 2025

Meredith

The lady that checked me in, upgraded me and check in was short. She was very nice. Thank you for a great stay!

8/10

Excellent

26 Oct 2025

Sonia

The water in the pool was not clear.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Felice

Upon arriving the person at the feont desk was very welcoming. So kind!!!!! Felt like it was home away from home. So comfortable and peaceful and clean. 10/10 i would recommend. Will definitely go back in the near future.

Leisure Partner

4/10

Poor

24 Oct 2025

Emilee

The room was large but getting to your room looks like a crime scene the carpets in the hall are so disgustingly filthy and even though I had a non smoking room, all I could smell was cigarette smoke in the hall and my room.

Business Self

10/10

Exceptional

23 Oct 2025

Josh

One of the few hotels that has parking a truck and large trailer.

Business Self

2/10

Poor

22 Oct 2025

Amy

I would give this zero stars. I have no idea who rated this place as excellent. It was filthy and my room REEKED of body odor and cat pee. I asked to be moved but they denied it because I booked through a third party.
I gagged when I entered the room

Business

10/10

Exceptional

21 Oct 2025

Asmaaa

I enjoyed my stay here. I will definitely be returning back every time I come to town.

8/10

Excellent

20 Oct 2025

Michele

The room was clean. The furniture (chair and love seat) in the room was dirty, stained and was very worn.

Leisure Family

2/10

Poor

19 Oct 2025

Sean

They do not clean, there is no standard of cleanliness here. You can smell the bleach or cleaning products on most properties, not here. I doubt they have a vacuum. I say this because there was crushed goldfish, dog food on the floor with coffee splashed around the kitchen area. The sheets weren’t even changed, they just tucked the comforter over it. How do I know? Cause the sheets were all wrinkled and had pubic hairs. Don’t bother with this place.

Leisure Family

8/10

Excellent

19 Oct 2025

Jasmine

I really enjoy the space, however I think the cleaning staff should pay a bit more attention to details. There was a crown Royal bottle in the pull out couch. So I didn't feel safe allowing my children to sleep on it being that it couldn't have been properly cleaned.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Manny

Not a 5 star hotel, but a good value for the money, quiet, easy convenient parking, decent room, clean, well stocked. Better than average (included) breakfast, good selection of breakfast foods. If in Wilmington and need a place to stay I highly recommend mainStay suites of Wilmington. It's my new \"go to\" hotel when I'm in Wilmington.

Business_and_leisure Self

10/10

Exceptional

15 Oct 2025

Glenda

Clean , excellent service, could use carpet replaced in hallways. Musty smell in room, but not bad. Great place.

Partner

10/10

Exceptional

12 Oct 2025

laura

All the staff were very helpful and free. Clean rooms.

Leisure Pet

4/10

Poor

12 Oct 2025

Alexandria

Room noticeably not clean, many weird smells in hallways and rooms, towels smelled musty, pillows very lumpy
Maid service came to give clean towels but did not clean or make beds
Shower drain was not working properly so water just gathered in tub while showering

Leisure Family

10/10

Exceptional

05 Oct 2025

Cheryl

Great value. Clean spacious room. The staff was so friendly and nice to my dog. The grounds are well kept.

Leisure Pet

8/10

Excellent

02 Oct 2025

Robin

The courtyard is pretty.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Carl Jackson

Very thankful for the professionalism, flexibility, and friendliness of the staff that I interacted with.

Business

4/10

Poor

29 Sep 2025

Kimberly

Property is pet friendly

2/10

Poor

26 Sep 2025

martin

The rooms furniture wasn’t fit to sit on. The rooms and hallway odour was dreadful and the communal pool wasn’t at the hotel. The communal sitting areas were ok.

10/10

Exceptional

24 Sep 2025

Jennefer

This was a nice and clean property

Leisure Friends

10/10

Exceptional

22 Sep 2025

James

Nice

8/10

Excellent

21 Sep 2025

Cawona

This property was great for our family. Close proximity to many dining and shopping options. The room was a nice size and clean. Would stay again.

Leisure Family_with_children

10/10

Exceptional

17 Sep 2025

Larry

Great place to stay

Leisure Partner

8/10

Excellent

11 Sep 2025

Jack

First assigned room, key card would not work. After 3 failed attempts staff reassigned me. New room was fine but shower rod was damaged so that curtain sagged, didn’t close.

Business Self

10/10

Exceptional

08 Sep 2025

CRISPIN

very nice and clean place

Business

8/10

Excellent

08 Sep 2025

Michael

Thought the property was centrally located in the area which I didn't expect (and was definitely convenient).

Little bit of an older building, could use a refresh but it got the job done - continental breakfast was meh (like most things are) but can't complain too much. It got the job done, wouldn't be above staying at this place again.

Leisure Friends

6/10

Pleasant

02 Sep 2025

Gladys

The availability of coffee and other supplies was limited. Had a maintenance request which which was not done in time and the staff was not concerned at all about it; level of customer service was lacking.

6/10

Pleasant

01 Sep 2025

evelyn

Nav

6/10

Pleasant

30 Aug 2025

Leidi

The room has a terrible dog’s smell, there were dog’s hair everywhere. I will never stay here again, I do have pets my self but it is disgusting to sleep in a bed smelling bad. My husband has allergies and he could not sleep.

Leisure Family

2/10

Poor

29 Aug 2025

Verified traveler

Terrible experience

Rooms had holes in furniture, pool was shared with a neighboring hotel, bed linens were dirty , food splattered on curtains,had to change rooms twice because of these issues

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Matthew

Excellent stay