Name: DoubleTree by Hilton Wilmington, NC
Address: 5032 Market Street, Wilmington, 28405, US

10/10

Exceptional

06 Aug 2026

Adrienne

Hotel was clean and nice.

8/10

Excellent

06 Aug 2026

Chester

The stuffs are very helpful to refer seafood restaurants to me. They give water bottles everyday to guest. There is Starbucks, which provides free coffee and good coffees. They don’t provide continental breakfast.

4/10

Poor

04 Aug 2026

Edna

Check In was complicated because the entire system was down

8/10

Excellent

03 Aug 2026

kevin

The hotel is very convenient and it was clean. I enjoyed my stay there.

My only complaints against them is when I arrived to check in, I stood in the lobby alone for at least 10 minutes before someone came to help me. I guest came behind me and said that this was his fourth day there and had not seen anyone from housekeeping l, so he was coming to get new towels. I stayed for 3 days and never saw housekeeping either.

6/10

Pleasant

03 Aug 2026

Levi

Registration system was down. Room refrigerator and AC malfunctioned for two days.

10/10

Exceptional

01 Aug 2026

Kamlesh

Excellent

4/10

Poor

31 Jul 2026

Larry E Pelton

I stayed for 5 nights. Housekeeping service was provided for only 1 of those days, after I called the front desk. They advertise daily housekeeping. Apparently, management has no idea whether the rooms are cleaned or not. I've stayed here twice during business trips to Wilmington, but I will stay elsewhere on my next trip.

6/10

Pleasant

30 Jul 2026

Jenna

Empty Powerade bottle, a dirty sock and more concerning an unidentified pill on the ground. It took about 10 minutes both times to get staff to come to the front to check in or out. I had to ask for the cookie, and I thought we would both get one, Between us and our toddler we each got about 1 bite. Couch was stained and the drawer latch to access the safe was broken. I just expected better considering this was the most expensive hotel I stayed in the whole trip. Country inn and suites and Staybridge Suites had free parking and breakfast.

10/10

Exceptional

29 Jul 2026

Austin Riley

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8/10

Excellent

28 Jul 2026

Chrystal

The staff was amazing.

10/10

Exceptional

28 Jul 2026

Nhan

It was a great stay. Room was clean and well kept. Staff members were friendly, helpful, knowledgeable and professional. Highly recommended and will stay here again when in town.

6/10

Pleasant

27 Jul 2026

Katherine

Location is good, not far from downtown. Staff needs to do better. I had to go to directly to the cleaning crew for new towels and ask them to take my overflowing trash. When i spoke to the front desk asking what the schedules were so we didn’t miss or sleep through the service (like we did the first day when we had to DND sign on the door and when we left the crew was in the very room next to ours) the answer we received was “they get to it when they get to it”. Well, they never got to it. 4 night stay with a DND sign used on our first night only and our room wasn’t cleaned a single time. Will not return.

10/10

Exceptional

25 Jul 2026

John

Great all around. Great food and staff, Room was awsome, only.ring that could be better was the use of the TV. Not the greatest set up.

8/10

Excellent

24 Jul 2026

Kevin

Very helpful. I didn't understand Uber a very nice awesome young lady helpful me set up my app. Thank you
The shrimp tacos were amazing

10/10

Exceptional

23 Jul 2026

Liz

Nothing to add

6/10

Pleasant

21 Jul 2026

Veronica

I was not aware that there would be $12 per day charge for parking. Nor was there a disclosure of it being $100 incidentals fee even though it was refunded. My husband wanted to pay cash and was told his card would not be billed it would just be the card on file. His card was billed instead. Did not like how easily none registered guest could enter the facility and get on the floor where paying guests were residing.

Family_with_children

10/10

Exceptional

20 Jul 2026

Alana

Very comfortable and clean. Staff were very nice and welcoming.

Partner

10/10

Exceptional

18 Jul 2026

Stacy

Property was very clean and the room was spacious. Very convenient location- less than 15 minutes to the beach and less than 15 minutes to the historic downtown area. Would absolutely stay here again.

Family

10/10

Exceptional

18 Jul 2026

Ronald

It was all great no issues

Family_with_children

8/10

Excellent

17 Jul 2026

Timothy

Clean property

Business Family_with_children

2/10

Poor

16 Jul 2026

Naveen

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Business

8/10

Excellent

15 Jul 2026

Linda L

TV & wifi were difficult to navigate but everything else was great!

Self

6/10

Pleasant

13 Jul 2026

George

I paid for breakfast to be included out of convenience. They are extremely short staffed, so Breakfast was not available. The pool was cold and not heated and no towels were available for guest. The soap dispensers in the shower were not functioning and front desk was notified and I had to go to front desk on the second day to get these amenities. The only positive was the front desk supervisor, Kathy-May who was empathetic to our complaints while traveling with our special needs son, and was able to rectify these inconveniences for us.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Edwin

We loved our room! The bed was very comfortable and shower was great! It was clean and comfortable!

Partner

10/10

Exceptional

10 Jul 2026

Aleta

Great price and friendly staff. Very comfortable stay. We enjoyed how close we were to a lot

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Constance Roy

The hotel was conveniently close to the airport - about 10 mins. Katey May checked us in and was super professional and offered several options for dining and activities. The room was clean and very well appointed. Great location, close to historic downtown Wilmington, Wrightsville Beach, and also close to highways to visit Carolina Beach, Southport, and Myrtle. Finally, their check in warm cookies cannot be beat! A fantastic experience!

Friends

6/10

Pleasant

10 Jul 2026

Teronica

The best thing about this hotel is that it was very clean. They didn’t have clean towels and wash clothes. We had to wait over an hour to receive them after coming in from the beach which was a real bummer. I have never experienced this from a hotel. Also, when we checked into the hotel we were told they had breakfast service only to find out the next morning that they did not have that service available. Also, you have to pay to park in their parking LOT.

Partner

10/10

Exceptional

09 Jul 2026

Tanika

Totally worth the money. Clean, modern furniture bwith food and drink options via the onsite restaurant. Great location as it's close to everything, restaurants and the beaches. Professional staff. No complaints. I will stay here again when in the area.

Partner

10/10

Exceptional

08 Jul 2026

tasha

All ofvthe staff was wonderful and attentive. I thoughly enjoyed my stay there. I love Doubletree Hilton in Wilmington NC. Will always recommend this hotel ❤️.

Self

10/10

Exceptional

07 Jul 2026

Dolores

I stayed here for one night during a beach trip and had a wonderful experience. The hotel was very clean, well-maintained, and comfortable. The location is excellent, with beautiful beaches just a short drive away. There are also plenty of restaurants, shops, and fun things to do nearby, making it a great place to stay. I also appreciated the indoor pool, which was a nice bonus. I would definitely stay here again and highly recommend it!

Partner

10/10

Exceptional

07 Jul 2026

Baby

Met all my expectations

Partner

10/10

Exceptional

06 Jul 2026

Terri

Excellent

Family

10/10

Exceptional

05 Jul 2026

Eduardo

Great place

Family_with_children

10/10

Exceptional

05 Jul 2026

Barbara

Beautiful, new, clean hotel. Service excellent! Location great!

Partner

6/10

Pleasant

04 Jul 2026

Janell

Check in concierge was not very knowledgeable, so it made the process longer.
She acted pretty clueless to simple questions like, 'does the rook have a walk in shower, versus a tub, since I have a baby and toddler.
I also asked which room would be more accommodating for having kids in tote, and she tried to book me in one that was very far from the elevator. Fortunately, another rep stepped in to assist, as they initial rep was also having computer/tech issues and couldn't check me in to the room she initially gave me.
The initial rep also allowed another guest rudely cut in front of me in the middle of her giving me parking instructions.
I was traveling alone with kids and voiced that and neither rep offered to have anyone assist with getting luggage/toys/walker/items upstairs or if carts were available.
Also, I don't believe outside parking should be a nightly fee.
Lastly, there were no cookies at checkin nor checkout, which is why I stay at DoubleTree properties.

Family_with_children

10/10

Exceptional

30 Jun 2026

Jessica

One of the best hotel stays. I can’t remember the lady at the front desks name, but she is the one who had her arm in a sling and when I say she was one of the BEST parts of our stay. From the recommendations, to the accommodations, she made our stay feel like we were home. 10/10 recommended. Thank you!

Partner

10/10

Exceptional

30 Jun 2026

Sharon

The rooms were clean and great lighting, the place was quiet with no disturbance .
Had an issue at the checkin where the room was not ready had to wait. The waiting was not an issue the problem was the staff seeing us tired and dosing off on the couch waiting and not letting us know when the room was ready. We had to ask, it was disappointing given that they were not occupied and were present at the reception.

Friends

8/10

Excellent

29 Jun 2026

Jesus Francisco

Phone in my room wasn't working properly. I had asked for fresh towels and trash to be taken out before heading out for the day before lunch and it was not done when we got back to the room later in the evening.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jon

Clean and up to date room, nice to store valuables in the safe, most of the rooms are away from the elevators, friendly and helpful staff, nice to have parking per day for a reasonable fee, and water bottle refill station on first floor

Partner

8/10

Excellent

26 Jun 2026

John

Housekeeping quit cleaning my room halfway through my stay.

Self

4/10

Poor

22 Jun 2026

Brianna

Property itself and room was clean and mostly well maintained. Bathroom had some drainage issues in the shower. The biggest problem here is the lack of security in the parking area. You must pay for parking here and there are no cameras which is a major security issue in a high crime area like this one. Our car was broken into in this lot on this property and there was nothing that could be done due to the lack of cameras and security overall. Unless the property is planning on adding security to address this issue I would not recommend staying here.

Partner

8/10

Excellent

21 Jun 2026

Marcus

Rooms were very clean and well maintained. Front desk was OK. lots of amenities but we did not utilize.

Family

6/10

Pleasant

21 Jun 2026

jennifer

Hotel was great. Except the pool closed ridiculously early and on top of paying for the room they charged for parking. This is not a city location and no other hotel around there charges for parking. For this reason we will not be staying there again.

Partner

10/10

Exceptional

17 Jun 2026

Chelsea

The hotel is very nice. Updated. Rooms are very clean. The staff was very nice and informative.

Friends_and_family Friends

4/10

Poor

17 Jun 2026

Richard

The Doubletree Hilton was fine but nothing amazing for the price. We were required to pay a parking fee of $12 per night in addition to the nightly rate. It was not displayed prominently that I saw when I booked the room. There are plenty of equally nice hotels around that don’t charge that. Buyer beware

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Latonya

Enjoyed the stay!! Will come again for another visit. Highly recommended

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Denice

Great place to stay. Friendly staff, clean property and of course delicious warm cookies!

Partner

10/10

Exceptional

15 Jun 2026

Audrey

Very nice short stay. I should’ve paid attention to the parking but it seems that everywhere in Wilmington, you have to pay for parking. A wonderful time! Will come back.

Partner

10/10

Exceptional

15 Jun 2026

Angela

All was good

Family

10/10

Exceptional

14 Jun 2026

Lawrence LaMar

We stayed for one night and did not have any complaints. Good location if you are staying in Wilmington. Close to everything.

Family

10/10

Exceptional

14 Jun 2026

Matt

Great hotel, clean and comfortable.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Jaszheree

Stayed for one night, loved the warm cookies welcome gift. The lobby was clean and welcoming. The staff was friendly, I had an issue with my key and was able to meet with maintenance right away. My room for the most part was as pictured. I checked for any remanence of bugs and was glad to not have found any. The room was clean. However, the bathroom had prior guests hair in the shower and all over the floor. The toilet seat also could’ve used some attention. I didn’t complain to the front desk about it. The morning of checkout I was getting dressed and I heard a knock at 9:40. I then heard a knock across the hall which got my attention because I thought something was wrong. When I peaked out the door, the housekeeper was standing at the door about to enter. I asked “what did she need” and she said “to clean the room”. I told her “checkout is at 11” she asked “how much time will I need” so I answered “until 11”. I don’t understand if checkout is at 11 why is someone coming to the door an hour and 20 mins early? Not only that, what if I was asleep and didn’t answer would she have come in while I wasn’t conscious. I think if that’s their norm they need a different policy.

Self

10/10

Exceptional

10 Jun 2026

Kassie

It was a very clean hotel with a great staff. I will definitely be back.

Partner

10/10

Exceptional

10 Jun 2026

Katherine

Best hotel in Wilmington NC and just a couple minutes to get to Wrightsville Beach, I want to leave this review because I spent 3 nights here and I have zero regrets about it, the hotel is nice, clean and noise free! Everyone was nice and helpful, they even have a Starbucks inside the hotel which is awesome. I definitely recommend it and whenever I go to Wilmington I will for sure stay here again. Thank you for making my vacations safe and comfortable!

Partner

8/10

Excellent

09 Jun 2026

BRENDA E

Would have loved an outdoor pool and free parking.

Self

10/10

Exceptional

09 Jun 2026

Nick

Great stay. Clean, spacious room with comfortable beds. Plenty of amenities on property. Only downside is having to pay to park on property.

Self

10/10

Exceptional

08 Jun 2026

David

Very good location, not far from Wrightsville Beach. Close to Target/Walmart and shopping. Will go back.

Partner

8/10

Excellent

08 Jun 2026

Donavan

Pros: Great location and really nice building with a bar and starbucks. Parking was simple. Check-in was quick.
Cons: the tv didn't work and when we called the front desk to have it fixed they need someone would be to fix it and no one ever came. The shower was clogged up and made it hard to enjoy the shower. There were also a few stains on the furniture and floor.

Partner

10/10

Exceptional

07 Jun 2026

Abdelali

Perfect stay , everything was great!

Self

10/10

Exceptional

06 Jun 2026

Jiju

Excellent 👌

Self

10/10

Exceptional

05 Jun 2026

Lynda

You have to pay for parking. I didn't care for that.

Partner

10/10

Exceptional

05 Jun 2026

Leasa

My first stay since the renovation I was really pleased with what I saw. I was very impressed with the staff presentation of welcoming me. My room was very welcoming. To top it off I was able to order food up to 10:”0 The food was fabulous instead of having to order out. I would rate the service as a five star ⭐️⭐️⭐️⭐️⭐️

Friends

6/10

Pleasant

31 May 2026

shannon

Everything was clean. Pool wasn’t available. Under construction or something. No breakfast but you could purchase Starbucks. You have to pay for parking seperate. It was comfortable and all but why do I pay the same when these things aren’t available?!

Self

10/10

Exceptional

31 May 2026

Jose

Excellent place, everything was located within less than 20 mins driving distance. Had a pleasant stay.

Partner

10/10

Exceptional

31 May 2026

Vincent

Everything was love

Family_with_children

10/10

Exceptional

27 May 2026

SandyGilbert

Loved this Hotel!!! Excellent Customer Service and Great location!

Partner

4/10

Poor

26 May 2026

William

Was totally disappointed and all I was told was that problem of no hot water was “supposed to have been fixed 5 or 6 times, sorry.”

Self

8/10

Excellent

25 May 2026

Christopher

Yes

10/10

Exceptional

25 May 2026

Rebecca

It’s a beautiful hotel. They serve you warm cookies, staff is nice. I would definitely be back

Family

8/10

Excellent

24 May 2026

David

Really liked the way the Room was arranged. Will stay there again.

Partner

8/10

Excellent

24 May 2026

John

We didn't like that parking was an additional charge every day.
It was very clean & staff was friendly.
Coffee shop lady was exceptional great!

Partner

10/10

Exceptional

24 May 2026

lisa

All good

10/10

Exceptional

20 May 2026

Eric

.

Partner

10/10

Exceptional

20 May 2026

megan

The room was very nice and clean. The amenities were great, except for the fact that you had to pay for parking and nobody notified us of that prior to booking our reservation. Other than that our stay was great. The staff was very friendly.

Family

6/10

Pleasant

18 May 2026

Cheryl

The room did not have a working phone. ? Of why there was a shower cap over the smoke detector. Maintenance did respond to the issues after the 2 nd time we asked! Took the cap off the smoke detector but phone was not fixed.
Housekeeping did not make the beds between days. No trash done in our room. We reported this to front desk on our way out!

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Millie

Awesome stay!

Family_with_children

10/10

Exceptional

17 May 2026

Lauren

Room was clean, newly renovated and staff was terrific.

Partner

6/10

Pleasant

14 May 2026

Ruthie

Main reason for the rating is the fact they didn’t have coffee in lobby for free. You had to pay the Starbucks and it wasn’t open u til after 7

Family

10/10

Exceptional

12 May 2026

SandyGilbert

Staff was remarkable and very pleasant to talk to. The only issue was the pool water was somewhat cold

Partner

10/10

Exceptional

10 May 2026

Brandon

Nice

10/10

Exceptional

09 May 2026

Cynthia

The facility was in excellent condition with a very helpful staff. The rooms were excellent very modern and with all the needed amenities you would need.

Partner

10/10

Exceptional

07 May 2026

Wanda

My one-night stay was fabulous! The staff was very friendly, the room was clean and parking quite convenient.

Self

10/10

Exceptional

05 May 2026

Margaret

Great property

Family_with_children

8/10

Excellent

05 May 2026

Gary

The front desk staff did their best to accommodate our needs. As at the Homewood Suites in Greenville, the access to WiFi was a problem. We were unable to make the login process work.
The lack of a complementary breakfast is a shortcoming for this property.

Family

8/10

Excellent

03 May 2026

David

Everything was good

Partner

10/10

Exceptional

01 May 2026

Angela

Great location. Beautiful hotel and clean rooms. The kids enjoyed the pool!

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Brandon

Nice place too stay

10/10

Exceptional

29 Apr 2026

Sadiyya

Can’t wait to go back

Friends

10/10

Exceptional

28 Apr 2026

Denni

The staff were super nice and helpful. We had my 7 month old grand baby with us. They were very accommodating. We received hot cookies when we Arrived. The bar and restaurant were closed the day we were there, however there were restaurants close bye. Our room clean and well Decorated. The pool is indoor, clean, and really nice. The fitness center was nice. It had treadmills, a row machine,
And even some weights. They do have a Starbucks in the morning. The only downside is they did not have a Continental breakfast. Overall we were very satisfied with this hotel and would highly recommend.

Family_with_children

6/10

Pleasant

25 Apr 2026

Sergii

It was nice and clean. But no free parking. No breakfast. There was pistachio latte advertising inside elevator. But they can’t prepare it in Starbucks. Not easy to sign in Wifi. No Netflix, you must sign into your own account. It takes time.

10/10

Exceptional

21 Apr 2026

Casey

My daughters and I enjoyed our stay at this hotel. We were only there for two nights but we were definitely impressed by the cleanliness of the room and the friendliness of the staff. We have just one minor complaint which may seem silly, but the room only had one roll of toilet paper at a time. When we ran out and called for more, they brought one roll. I had just never experienced rationed toilet paper before. It was just more of an annoyance to not have one as a back up and had to call for more. Anyways, end rant. Overall, I would recommend staying at this hotel to anyone looking!

10/10

Exceptional

21 Apr 2026

Juanita

Just be prepared to pay for nightly parking

10/10

Exceptional

20 Apr 2026

Adam

Everything was great with the exception of having a few ants in our room.
Staff were accommodating, attentive and friendly. The overall hotel was in good condition. Starbucks onsite. Location - good proximity to beach, downtown. Comfortable. Gym has everything one would need for a good workout.

Partner

2/10

Poor

19 Apr 2026

Wayne

We checked in to find out the hotel overbooked king rooms. So we were told we had to take a queen. This wasn't ideal with a small toddler but we would make it work. We checked in late but had 40 minutes to enjoy the pool before it closed. So we put out suitcases in the room, changed and rushed down to the pool. 40 minutes later we get back to the room to discover ants crawling all over our stuff. I was bitten. I went down to inform the manager and she asked me if I wanted to change rooms, of course I did. Not the best start to a short weekend trip. Later we noticed the halls of floor 4 had ants in the common areas.

Family_with_children

6/10

Pleasant

18 Apr 2026

Justin

2/3 treadmills malfunctioning and front desk employees on personal cell phones repeatedly. Annoying to wait for personal call to finish to be helped.

8/10

Excellent

18 Apr 2026

Joshua

Everything was great except the room stunk kinda of stunk like must.

10/10

Exceptional

17 Apr 2026

Grace

Yes

10/10

Exceptional

16 Apr 2026

Ruth

We did not get to have the breakfast. But the staff very pleasant. Room very clean. Close to the airport.

10/10

Exceptional

13 Apr 2026

Olga

The staff was very friendly and helpful. The room and the whole hotel for that matter was very clean. The breakfast that was offered was from Starbucks so it was less than desirable. I will definitely be staying here again!!!

Partner

4/10

Poor

13 Apr 2026

Sam

Required paid parking that wasn’t mentioned on Hotels.com and the cleaning staff came into my room while I was there