Hotel Ballast Tapestry Collection by Hilton

10/10

Exceptional

22 Jun 2026

Peggy

We flew in late on a Saturday night and 1 call had the shuttle to the airport. The driver was so nice, friendly and accommodating for it being midnight! Having reserved our rooms ahead of time check in was quick and easy. Our rooms were clean and smelled good. Beds were especially comfortable The hotel is on a beautiful setting with the river right behind it where we could walk on the boardwalk and around the historic area.
The patio had great relaxing seating where we chose to drink coffee and have a light breakfast from the coffee shop inside.
We loved our stay and would highly recommend.
Nebraska

Family

10/10

Exceptional

22 Jun 2026

Catherine

Great stay

6/10

Pleasant

21 Jun 2026

Todd

Disorganized checking. Waited 45 mins after check in time (4pm)
Hotel needs a refresh seemed out of date with other hotels. Location and staff were great.

Partner

10/10

Exceptional

20 Jun 2026

Tammy

Nice, clean, comfortable hotel (and comfy beds) We walked to the Darius concert via the river walk. Close to many restaurants and shops. Everyone was so accommodating.

Friends

8/10

Excellent

17 Jun 2026

Bernadette

The ice machine was broken

10/10

Exceptional

16 Jun 2026

Dorothy

I really like this hotel. We’ve stayed here at least six times in the last six years. It’s not the most welcoming of hotels on the facade, but it’s modern, clean, orderly, and they do their best to maintain it despite being right there on the unforgiving salt water. The staff has been great, helpful, friendly. The valets even remember my husband from previous visits. The restaurant is somewhat better than a lot of chain hotels’ food. The outdoor patio space is very attractive: comfortable, well-appointed, and able to accommodate many different groups and couples at once. And the price is generally VERY reasonable. It’s a good value.

Partner

4/10

Poor

15 Jun 2026

Samantha

Did not impress me for how much and where it was

4/10

Poor

14 Jun 2026

Zuhey

This property has gone downhill significantly in the last few years. I wouldn’t return since there are nicer options within that price range.

Family

4/10

Poor

11 Jun 2026

David

I don't know the history of this hotel, but it definitely presents as a renovated old hotel. Dirty throughout the hallways and in our room. Room was moldy smelling and if I had been staying any more than one night I would have asked for a refund and went to a different hotel. The location is great which is why I booked. Just not a great place for allergy sufferers.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Deborah

Love Hotel Ballast on the riverfront. Its Close to Live Oak pavilion, restaurants, and shopping. The property is well maintained and staff is super friendly. Great stay.

Friends_and_family Family

2/10

Poor

08 Jun 2026

thomas

my room did NOT have air conditioning and the maintenance staff was unable to fix that, when i asked for another room i was told there no rooms available. The staff did not try to assist me in finding another hotel in Wilmington that was part of the Hilton Tapestry or any other accommodations. My weekend vacation, which included concert tx and dinner reservations; ended before it even got started as i was unable to find a place to stay . The Hotel Manager (Ronnie Salameh) was rude and acted as if he was the one that was inconvenienced....i used to stay here all the time....but something must have changed this year....i will NEVER book at the Ballast again.

Family

10/10

Exceptional

08 Jun 2026

Nick

Notba bad stay over all! The view of the river was amazing rooms are older but clean! We'd go back.

8/10

Excellent

07 Jun 2026

Mara

The pool was nice and the location was central to the downtown area.

Family_with_children

6/10

Pleasant

03 Jun 2026

Jim

Bed needs replacing, vanity light didn’t work, window on the exterior was filthy-it’s a wonderful location however.

Family

2/10

Poor

01 Jun 2026

Heather

Filthy and bug infested.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

deborah

The only place I will stay in Wilmington. Perfect location. Perfect amenities. And the staff is extremely helpful and kind.

Family

10/10

Exceptional

01 Jun 2026

Virginia

We were able to check in early which was so nice with a mid day wedding to attend...Rooms were nice and clean...Updated bathrooms...Delicious breakfast before departure. Great location for walking to food or drinks...Nice on premises parking.

Partner

10/10

Exceptional

31 May 2026

Susan

I liked that there was a nice restaurant right at the hotel, the pool was clean and nice and I loved the river walk right there by the hotel.

Family

10/10

Exceptional

31 May 2026

Donnie

Very satisfied with our stay. The room was very clean and the staff helpful and friendly. Absolutely would stay there again.

Family

10/10

Exceptional

30 May 2026

Gary

I love this place i will be back in 2 weeks

8/10

Excellent

29 May 2026

Carolyn

The location is fantastic. On the river with a fantastic view of the Battleship North Carolina. Walking distance to shops, attractions and restaurants. The room was clean but I never had my room cleaned although I left most days and didn't come back until the end of the day. That was annoying. I had breakfast included and it was hit or miss. I ordered avocado toast and got untoasted bread with a brown avocado spread and undercooked eggs. I had an omelet that was oily. But some of the food was good. Staff was helpful and tried to address the issues. They were very professional.

Self

10/10

Exceptional

28 May 2026

Estevan

Good stay, would stay there again

4/10

Poor

28 May 2026

Duane

Toilet dirty
No soap in bathroom
Couldn’t regulate room temp
Bedside lamp wasn’t working
L

Family

6/10

Pleasant

27 May 2026

Allison

Staff were nice and location is perfect for walking to lots of things. However, the hotel is old and I paid a lot for a room with blinds that didn’t go up (so couldn’t see the view) and lots of marks on walls and dust on vents etc. It was clean, but felt a little old and slightly dated for the money I was paying.

Friends

10/10

Exceptional

25 May 2026

Jessica

Outside seating area was amazing, live musician playing at night made it quite enjoyable!
Rooms were rooms. Suite was nice since it had a fridge. Wish the regular rooms did, but easy to get to local places. Lovely stay!

Family_with_children

4/10

Poor

25 May 2026

James

Good location and food/bar.

Property needs a refresh.

Bathrooms need help. Sinks don’t drain and faucets are too low to be functional. Toilets only flush if you hold it down for a minute.

People talking in neighboring room sound like they are in our room.

Noise that sounds like running water or flushing toilets echo all night through the HVAC vents.

Family

8/10

Excellent

25 May 2026

Dennis

Our room was beautiful and spacious, however, the room floor needed to be vacuumed. Weren’t in the room much, but honestly, we did not want to walk on the floor without some sort of shoes on.

We had a problem with the door lock battery died and maintenance immediately came up to fix it. It was just a little irritation that key wouldn’t work.

Also, fyi, the ceiling in the bathroom was peeling off.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Phyllis

The property is in a great location. It needs to be updated. Several of the bathrooms were out of order. I feel for the price the rooms should have been nicer and more updated. Also, you have to pay for parking.

6/10

Pleasant

24 May 2026

Maureen

This hotel is run down. It seems as thought it may have used to be good. There was stains on the ceiling. The toilet paper holder was held on by a thread. The food was good for lunch. The pool was not very clean and not kept up. There was scum in the side of the pool and it was not vacuumed. When you exit the pool there was debris on your actual body. The workers were great and the beds were comfortable. This place needs an overhaul.

Friends

6/10

Pleasant

24 May 2026

Reid

Staff was great and helpful. Overall the place seems dated and not what you would expect for the price. Small bathroom with loose fixtures. No refrigerator in room. It’s just OK. $26/day to self park is a rip off

Friends

10/10

Exceptional

23 May 2026

Stephanie

wonderful stay. very comfy bed!! new favorite hotel in wilmington.

Family_with_children

8/10

Excellent

23 May 2026

Cynthia

The toilets are extremely low to the ground. The seat was only halfway up my calve and I’m 5’3”. Hard to get on and off of. The spigot in the bathroom was just a few inches above the sink and you could barely get your hands under it. I talked to several other guests who had the same 2 complaints. I guess we should have checked but we expected a small refrigerator and microwave in the room; there was neither and we had items we needed to keep cold. Other than these items it was a great place.

Partner

4/10

Poor

23 May 2026

Andra

I like where the property is located, very beautiful view and lots of things to explore near the hotel. I would definitely stay again in the near future.
However the inside of the hotel such be excellent in appearance when it comes to cleanliness, considering the pricing of the stay there. The room #245 where I stayed was not clean upon my arrival. The carpet in the hallways had stains on them, elevator flooring was not mopped, ice machine on the 4th floor did not work, had to go to the 3rd floor for ice, breakfast area off of the main lobby downstairs floors were dusty and not well kept to sit there and eat breakfast. Glass around breakfast tables were dirty with fingerprints, also in the main lobby glass dirty, and guest room, exiting the elevator in the hallways glass were dirty.
I feel when you have an elegant property location, it should look and be maintained to support the pricing you charge your guest staying there.

Partner

8/10

Excellent

21 May 2026

Briana

View from the hotel room was AMAZING. Hotel grounds are well maintained. With that being said. The rooms are not clean at all, seems like nobody wiped down the surfaces in WEEKS. Dust was on everything, floors were not swept and the bed was NOT made properly. But other than that, the location was amazing and gives me a good idea of why the hotel stays so busy.

Partner

2/10

Poor

19 May 2026

Tricia

I reserved the historic city view option , and what I actually got was a view of the roof, the a/c units and maybe the view of the roof of ONE of the historic buildings. The staff was amazing, however for the price that we paid we should have gotten a discount since we didn’t get the view that we paid for. If you select a historic view option, make sure you are not in rooms 312, 310, or 308.

Partner

10/10

Exceptional

18 May 2026

Mitchell

Very comfortable room and bed. Had a waterfront room, so gorgeous view of the Battleship on the Cape Fear. Love the tile in the bathroom.
Gym isn't large, but quite adequate.
Only thing I missed was having a minifridge.

Self

6/10

Pleasant

17 May 2026

Jordan

Ac system was a little outdated and had to fidget around with it to get the temperature to change the phone in the room didn't work

10/10

Exceptional

17 May 2026

JANICE

Centrally located, rooms were nice, staff was nice

Partner

10/10

Exceptional

17 May 2026

Colleen

Friendly staff. Beautiful view

10/10

Exceptional

17 May 2026

Frances E.

Great staff very helpful. Great bartender in the bar and grill. Held my package for me that was overnighted and retrieved it immediately. My only issue was air conditioning not working as well as it could have.

6/10

Pleasant

14 May 2026

DIANE

Everything was great in the beginning all the staff were very friendly and helpful until our last night. WE had been there to attend our goddaughter's wedding. After the event we went back to our room, changed into our PJ's and decided to go sit outside by the waterfront. Well, we left our key in the room, Shame on us! We went to the front desk & the gentleman there, Carl, was so rude it ruined our whole night. We told him what happened as we stood there in our PJ's & he said he needed ID. We said everything is in our room. I pulled up my email with my hotel reservation, pulled up my bank app showing my $100 deposit they took upon check in, my husband went out to the truck and got our parking pass and showed him that. All he said were not helpful, he said people throw their parking passes on the ground. At this point we were very upset! My husband said "have you ever walked out of your house or room and forgotten something?" He said No! Really?? Then you must be perfect! I asked him to have the cleaning woman walk upstairs with us, we can show her whatever she needs to see once we get into our room. That wasn't good enough either. Meanwhile, he kept asking us to step aside while he checked in three more couples. HE FINALLY gave us a duplicate key, as he told us, he will do it just this one time! When we got back to the room, we were both filled with so much anxiety I was waiting for someone to come knock on the door and make sure we were really who we said we were. Unreal!!

Partner

4/10

Poor

11 May 2026

Dean

Hotel is old and the shower leaked from the pocket light and then into the main room. Maintenance was frustrated and we were moved to a new room with two double beds. The shower handle fell off in this room. The place needs a huge makeover

Partner

8/10

Excellent

10 May 2026

John

The location is wonderful!
The historic district is lively with lots of fun options.
The Riverwalk is a real gem

Family

10/10

Exceptional

08 May 2026

Volanda

The onsite restaurants were convenient and the food was tasty. The location along the water made for a perfect morning stroll.

8/10

Excellent

05 May 2026

Sharyle

Excellent location!! The property is a bit dated, but overall a good stay.

Family

10/10

Exceptional

05 May 2026

Laurie

The location of Hotel Ballast is very nice, located on the river with a beautiful view of the sunset. It’s well maintained with the most helpful and friendly staff. One evening, a neighboring room had some rowdy kids running around and banging on the walls around midnight. I texted the front desk and within two minutes (not an exaggeration) they addressed it and the neighbors settled their kids down. I was completely impressed with their professionalism in this situation.
I would certainly return for another visit to Wilmington!

Friends

8/10

Excellent

04 May 2026

Tina

The room was nice and clean. Everyone was nice. The hotel could use some updating though. The bathroom door and walls were peeling and room for breakfast was really small. We couldn’t even eat in there when it was crowded. But the rooms were decent.

Partner

6/10

Pleasant

04 May 2026

Cheryl

There was no breakfast offered. Ice machines were broken on each floor. Beware there are NO refrigerators in the rooms. Hair dryers are extremely weak. WOULD NOT STAY THERE SGSIN FIR THE PRICE A FOR WHAT IS OFFERED!

Partner

10/10

Exceptional

04 May 2026

Ashley

Our toilet was overflowing when we checked in but the staff was quick to fix it. The hotel grounds were beautiful and was in a perfect location!!! It was raining while we were there but the outdoor areas were still neat and would be even better if the weather had been nicer.

Friends

8/10

Excellent

04 May 2026

MARIAN L

We stayed 3 nights and no one ever came to clean or room. Make sure you ask when checking in

Family

4/10

Poor

03 May 2026

Quentin

Ac was great untill you were asleep at 3 am.could have been better seemed botherd by you when talking to them. The bathroom sink it was more decoration than usable. The toilet you might as well been sitting on the floor. And what hotel for $400 a night does not have a mini fridge I can stay at a red roof inn for $50 a night and have a mini fridge. And don't even get started on the microwave. Oh, I was also there for 3 days and never seen housekeeping had to ask for Toler, tissue then we've seen them an hour before it's time for us to check out. And was trying to clean the room.

Family

10/10

Exceptional

03 May 2026

Mary Beth

Great location!

Partner

6/10

Pleasant

03 May 2026

J. Daniel

The Hotel facility was not up to the premium Hilton standard for that price...

Partner

10/10

Exceptional

03 May 2026

Alicia

We truly enjoyed our stay and will be back again in September.

Business Friends

10/10

Exceptional

02 May 2026

Victoria

Our room was clean and spacious. We got upgraded to a suite when we checked in, which was really a nice surprise. It had a full living room, as well as a nice size bedroom. We will definitely stay there again in the future.

Friends_and_family Friends

4/10

Poor

30 Apr 2026

John

We were very disappointed in our room (937) for what we paid for the room. Our tv kept turning off took forever for it to come back on. The room was not clean at all, the mirror in bathroom , the bathtub, the floors. The toilet seat was loose when sitting on it , felt like it was rocking.

Partner

10/10

Exceptional

29 Apr 2026

Jenny

This is absolutely a First Class Hotel. From the moment we checked in at the front desk, greeted by a very professional young man Preston to the time we checked out everything was perfect!!!! We were celebrating our 45th anniversary and the hotel made everything so special.
This was our 2nd visit here and will be returning often.
Thank you Preston for a job well done. 👍

Partner

6/10

Pleasant

28 Apr 2026

Essie

Ask for bathroom to be cleaned no one ever came

Partner

8/10

Excellent

28 Apr 2026

Chase

Good!

Partner

10/10

Exceptional

27 Apr 2026

Anne E

Great stay in Wilmington. This hotel is on the water with a very nice waterfront pool. Clean and updated. Friendly staff. Perfect location for The River Walk and to eat and drink on Front Street.

Partner

10/10

Exceptional

26 Apr 2026

Jenny

The location and property was excellent.

Partner

4/10

Poor

26 Apr 2026

Prerna

The air conditioning was not working g and instead of apologizing the staff was rude and took like ages to move us to a different room . Even the room was not cleaned in time . Like with persistent request it was cleaned at 6 pm .

Friends

8/10

Excellent

25 Apr 2026

Vance

Perfect location, hotel could use some beatification updates.

10/10

Exceptional

25 Apr 2026

Donna

The staff is outstanding and a perfect downtown location! We traveled to Wilmington for our son’s promotion ceremony in the Coast Guard. Gabriel was so accommodating to allow our family an early check in. The riverside room was perfect. Beds were comfy and everything we needed minus a fridge. Couldn’t figure out the window blinds and a kind little lady from housekeeping fixed us right up! Unfortunately, we had a medical emergency that shortened our stay. Erica at the front desk was understanding and absolutely the sweetest. She answered all of my questions, was extremely helpful and gave me the warmest hug to “take care” before leaving. Hard to find kindness these days but no shortage of that spirit at the Ballast. Can’t wait to visit again, explore downtown, and hang out at the pool. The folks at the Ballast will take good care of you!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Penelope

Everything was wonderful! Staff were always very helpful and the location was perfect!

Friends_and_family Friends

6/10

Pleasant

20 Apr 2026

John E

Had to request fresh towels ...the hotel wanted me to hang up wet rowel and reuse it later

6/10

Pleasant

20 Apr 2026

Tracey

The hotel is very tired and in need of renovations. They are so booked the 4:00 checkin time is not guaranteed because the cleaning staff has so many rooms to prepare. There were a dozen people waiting in the lobby at 4:00 to get into their rooms. This new hotel group is only interested in room turnover, not updated and clean rooms.

10/10

Exceptional

18 Apr 2026

Lorena

Perfect location downtown Wilmington right on the sound with a boardwalk that takes you to several restaurants overlooking the sound. An walkable to other restaurants and shops.

Self

2/10

Poor

15 Apr 2026

Jodi

No. The poolside was not comfortable. The chairs are old and the whole hotel needs a refresh.

Partner

8/10

Excellent

15 Apr 2026

Jennifer

Would be nice to have a refrigerator in the room.

2/10

Poor

11 Apr 2026

Lindsey

Pool was nice

6/10

Pleasant

11 Apr 2026

Taras

The hotel was okay overall but definitely needs a refresh. Amenities were missing in our room and we had to keep calling the front desk to have them brought up.

6/10

Pleasant

10 Apr 2026

ANGELA

no mini fridge or microwave in room
ask fir ckean towels the hoysekeeler told me know and she was right there cleaning another room
ask fir room to be clean left for 3hrs came back room not clean manger said they had until 7pm
( guy on 1st) 6 hrs later room was half clean face towels was dirty and put same sheets back on bed that I have ask to changed because I spilled a drink on them. The manger on night shift she was very apologizing and trying to make things right.

Partner

10/10

Exceptional

08 Apr 2026

Kristin

Rooms were super clean and nice. Just truly wished there was a fridge.

10/10

Exceptional

07 Apr 2026

Steven

The hotel restaurant had good breakfast and lunches that I ate. Parking was handy in gated area. Close to lots of local interesting places including battleship North Carolina.

Self

10/10

Exceptional

06 Apr 2026

Amy

Fantastic location. Beautiful rooms. We had a view of the battleship which was amazing. Staff is so super nice! Will definitely stay here again!

Partner

8/10

Excellent

05 Apr 2026

John

Could be cleaner, air con needed fixing, staff excellent

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Sammy

Room was very clean and the amenities were perfect. Everything we enjoyed was in walking distance and the weather and walk were glorious.

8/10

Excellent

05 Apr 2026

D. Jeannine

Nice hotel, great location.

Family

10/10

Exceptional

04 Apr 2026

Krista

Fantastic downtown location, easy to walk everywhere. Fantastic river view from our room. Front desk staff was exceptional and very accommodating.

10/10

Exceptional

04 Apr 2026

Syreeta

Hospitality was great!!!!We enjoyed our stay!!
Love the valet!!!

Friends_and_family Friends

4/10

Poor

02 Apr 2026

Courtney

Just don’t stay here it’s not worth the money. The staff is always rude I was asked to by one of the vallet guys for money I thought that was odd considering it’s a complementary service. They don’t have room service and the ‘view’ is a waterfront look over a dirty polluted river. Also don’t stay on the 9th floor, the room I stayed in you can hear the bings from the elevator. It took me awhile to figure out what that noise was and I thought I was loosing it for a second. The entry way to the elevator sounds like a wind tunnel it’s so loud and painful to the ears.

Self

10/10

Exceptional

02 Apr 2026

Victoria

Everything was perfect

6/10

Pleasant

30 Mar 2026

richard

Nice location. Hotel is due for a renovation.

Self

8/10

Excellent

27 Mar 2026

Mark

Hotel shows signs of aging. Frayed rugs. Rust on door frames. Tired decor. Young employee at the coffee bar on early morning of March 27 was clueless about providing good customer service. Desk personnel, however, were excellent.

Self

10/10

Exceptional

26 Mar 2026

Patsy

Everything was great except for housekeeping knocking on our door to see if we had checked out. I’ve never had that happen before. It was very annoying.

Partner

6/10

Pleasant

26 Mar 2026

David

X

Family

8/10

Excellent

26 Mar 2026

Patricia

Issues with house keeping, rooms weren't cleaned daily. Ran out of tissues & toilet paper , was told someone would "be right up" and no one ever showed up. Coffee shop not open first two days of our stay. Pool was freezing!

Partner

10/10

Exceptional

24 Mar 2026

ADRIA

There are no refrigerators or microwaves in the rooms, and they don’t accept cash for room payment. Other than that, it was a lovely stay, with a beautiful river view and great location.

Friends

10/10

Exceptional

23 Mar 2026

Carla

We had to leave the hotel at 3:45 AM for a very early flight, so the shuttle was not available to us. The desk staff did help recommend a taxi service, though, which worked out well.

Partner

6/10

Pleasant

23 Mar 2026

Roger

Bad water pressure. Shower smells of sulfur. No carpet in room. Ice machines out of order no refriginroom

8/10

Excellent

21 Mar 2026

Amy

Hotel is dated but a great location to everything downtown. Enjoyed my stay there! The staff is very friendly.

Self

6/10

Pleasant

19 Mar 2026

John

It's a nice hotel. Outstanding location. Mediocre/average service and amenities. No hot water.

Self

10/10

Exceptional

17 Mar 2026

Emily

We came for a short weekend. Staff were friendly and the accomodations were nice. We have stayed here before and liked it.

Partner

10/10

Exceptional

15 Mar 2026

Megan

Clean rooms. Staff was nice and very helpful. In walking distance to downtown.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Colleen

Staff was great. Valets were excellent. Wish the rooms had a mini fridge

10/10

Exceptional

15 Mar 2026

Christopher R

Great location on the Cape Fear River and close to all the wonderful downtown restaurants. The rooms are clean, the staff is friendly, and the property is beautiful.

10/10

Exceptional

13 Mar 2026

Michele P

Great location in Wilmington. Walking distance to lots of restaurants and shops.

Friends

10/10

Exceptional

11 Mar 2026

bruce

Not by the ocean & no pool

8/10