Extended Stay America - Wilmington

Extended Stay America - Wilmington - New Centre Dr

United States , Wilmington - NC
WILMINGTON , 4929 New Centre Dr
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100 reviews shown

4/10

Poor

09 Jun 2026

Alexander

I’ve been to many extended-stay properties and this has yet been the worst. At first glance, it seems OK but then you feel like you’re walking into an old motel. The smell that comes from the very dirty carpet in the hallways is atrocious and it gets worse as you walk into the bedroom. My bedroom had a very strong smell of urine by the closet area.It’s almost as if they haven’t had the carpet cleaned in a very long time. This is the property that accepts pets and I can only imagine what happens in these rooms. Everything else in the bedroom seemed pretty clean, although I did find a cockroach crawling on the desk chair in the room. The staff I would say were OK. I had actually extended my stay and called the Front Desk past 11 AM to informed them that I had extended my stay online and they we’re able to answer my question but I will say that the Tone was very much pressing, and in less than a 10 minute. Had called me twice to make sure I come down to the front desk to add a card for incidentals when I was already staying in the hotel and told them I would be coming down.

Self

10/10

Exceptional

08 Jun 2026

Shaheed

Clean room. Friendly staff. Some modern updates needed, but overall no issues

Self

10/10

Exceptional

07 Jun 2026

CHARISSE

This was my first visit to this location and I enjoyed my weeks stay. The room was everything I needed. It was spacious, good bathroom especially being handicapped & if I wanted to use the kitchen part, it provided great options.

The young lady that checked me in after hour's was so polite & helpful. I've stayed in alot of hotels and this *Extended Stay* provided all my needs. Thank You..

Self

2/10

Poor

01 Jun 2026

Diane R

What amenities? You had to take out your own trash, exchange 1:1 dirty towels, etc, and change your own sheets. It was dark, smelled. Staff was quick to tell you what you, the guest, needed to do, but completely unhelpful otherwise. When I took my sheets to exchange, first, I had to wait 15 minutes for someone to even show up at the front desk and then I was told they were too busy to give me clean sheets. It took them almost 2 hours to bring sheets to my room. You had to ask for dishes and coffeemaker if you wanted one. It felt more like a rooming house instead of an extended stay hotel. Keys often quit working randomly. Oh, almost forgot! The first night there I saw a full sized rat running along the outside wall away from the entrance area. NEVER AGAIN

Self

10/10

Exceptional

31 May 2026

Arnold

Good

8/10

Excellent

29 May 2026

Amanda

THEY DO NOT ACCEPT CREDIT/DEBIT CARDS FROM ONLINE BANKS.

This location informed me upon my arrival that my debit card wouldn't be accepted for incidentals because it was an online bank. Other online banks include Chime, Ally, etc.

Please make sure you have a credit or debit card from a brick-and-mortar bank location. If we didn't have another card on us we would've been hours from home without a hotel room on a holiday weekend.

This rule is not on the listing nor is it posted anywhere by the front desk, or on the hotel's website. It's an annoying surprise you get to figure out when you arrive.

Partner

4/10

Poor

28 May 2026

David

This is the worst excuse for an extended stay place. Absolutely no amenities. Zero. Zilch. Might as well be living in an apartment. You have to take out your own trash, ask for dishes, exchange dirty towels/linens for clean. Had I realized I was staying in such an awful place right away, I would have moved. By the time I realized it, it was going to be too much of a hassle to move and get some $$ back. I don’t know about other Extended Stay America properties but this is a big fat zero

Self

10/10

Exceptional

14 May 2026

Stephen

Nice room

Pet

4/10

Poor

13 May 2026

Chadrick

There were no amenities. Atleast a kettle in the room would have been very helpful. Had a kitchen with not even a cup and spoon…it was my worst stay at an extended stay property.

Self

8/10

Excellent

10 May 2026

Fermin

Stuff very friendly and helpful

Family_with_children

6/10

Pleasant

09 May 2026

Kimberly

“Free” Wi-Fi did not work, TV didn’t work (“no signal”), floors were uneven and stained and the door handle fell off of the bathroom door. The amount of people lingering around the property was impressive and when attempting to use one of the exterior doors after 10pm (as instructed by the desk staff), an alarm was set off as we came through the door. The air conditioner worked well and the water pressure was decent, so that’s definitely a plus.

I wasn’t expecting a Hilton, but I admit I was expecting better from the Hotel than we received.

Family

6/10

Pleasant

06 May 2026

Laurent

The staff were excellent—most were very friendly and helpful throughout our stay.

The breakfast, however, was quite minimal. It consisted of a grab-and-go setup with a few pastries in plastic packaging, coffee/tea, and some fruit on a fold-up cart. It felt quite limited compared to expectations.

We also experienced significant noise issues. There was a family staying upstairs with children, and due to the wooden floors and ceilings, even normal walking sounded very loud, making it difficult to sleep.

We requested a room change twice and were eventually moved after expressing concern about leaving. The first room had a noticeable odor, likely because it was a pet-friendly room without carpeting. The second room was better in terms of smell, but it had visible cigarette burn marks around the bathroom sink area.

Parking is tight and someone in a hiked up truck pulling out of his space clipped my bumper, costing me hundreds of dollars to the rental car company.

Overall, while the staff service was strong, the comfort and condition of the rooms did not meet expectations.

Pet

10/10

Exceptional

27 Apr 2026

Kenya

Room was nice and clean. No or bad for an overnight stay.

Partner

6/10

Pleasant

13 Apr 2026

Amber

I should have stayed at stay bridge across the road. I would have gotten another level of EVERYTHING for an extra 30$

Someone from management needs to go stay there so you can understand what you need to focus on in your hotel.

Beds were hard. I was treated as if I was going to break the rules bc I had a pet. I did not feel comfortable at all. My room was extremely loud employees walking by talking so loud I could hear it over my TV and ac. I used to clean houses and the cleaning was very low standard for a 100$ a night room. The corners need scrubbed bc they don't like to clean them. You can tell the effort is not there. I will advise people to spend the money and stay across the road.

Business Friends

6/10

Pleasant

05 Apr 2026

Jennifer

The staff was very nice and treated my service dog really well. When I needed to change rooms they were very helpful.

Pet

10/10

Exceptional

30 Mar 2026

Jeffery

Did an after hours check in, and the night attendant was super friendly. Room was clean, and the bed was comfy.

Self

8/10

Excellent

28 Mar 2026

tom

Parking was good. Some staff members were friendlier than others. Asa was great.

Partner

10/10

Exceptional

17 Mar 2026

Eileen

Yes

4/10

Poor

14 Mar 2026

Arlene

I was in Wilmington for one night with my dog for an event. As far as the hotel staff they were very nice however the outdoor property was horrible. For anyone staying with a dog I would not recommend this property as not only was there no space allotted for the dog to relive themselves but also no lawn at all, with lots of trash scattered around and homeless people loitering the property at all hours of the night. They were outside drinking, etc. I have a very large dog but even still it was so uncomfortable between the people hanging around and the lack of clean surroundings that I had to walk him across the street at another hotel property. As far as inside it was a typical semi rundown looking place. My room appeared clean enough until I went to take a shower to find a used soap bar up top and a toilet that continued to clog throughout the night. I have never needed to leave a review like this but people need to know. If I hadn’t arrived later in the evening with an already prepaid room I would have left to find a new place to stay.

6/10

Pleasant

04 Jan 2026

Marilyn

Being told i could use chime card and thats what i used to pay on site prior to checking out. Then get to room trash can full of trash/food. Tell front desk nothing was done smh.

Partner

4/10

Poor

16 Dec 2025

Christopher

Washing machine was TERRIBLE - had to run 2 cycles to get clothes clean.
Machines need to be Fixed / Repaired / Replaced.
Especially when charging $4. for a load of laundry (Excessive) machines must be working well.
Disappointing...

Leisure Self

6/10

Pleasant

16 Dec 2025

Geneva

apparently someone failed to clean the bathroom as it had soap scum all around, and in the bath/shower, the toilet had hair and bodily fluids in the space between the seat lid and tank. Even inside the toilet bowl was disgusting. It appeared as if it had not been cleaned & disinfected in weeks. The carpet stains were in full view, I wore socks to protect my feet, and my socks turned black. I have pictures if it would help. The staff was friendly enough, and Dominique went above & beyond. She is deserving of some extra recognition.

Friends_and_family Family

2/10

Poor

16 Nov 2025

Tyshawn

They don’t have breakfast they have bugs and no ice machine and the rooms don’t smell good .. it’s smell like hot sex

10/10

Exceptional

26 Oct 2025

lashe

Yes

8/10

Excellent

07 Oct 2025

Stephen

Excellent staff

Business

6/10

Pleasant

13 Sep 2025

Melissa

Musty

Ok if you just need a place to sleep for a night. Room smelled kinda musty and sheets felt damp. No toilet paper holder. Very loud bathroom fan that turns on with light

Friends_and_family Family

6/10

Pleasant

02 Sep 2025

Verified traveler

Wasn't the best, wasn't the worst

Wi fi wasn't too great. Overall cleanliness wasn't the best. Front desk staff was okay upon check-in

Partner

4/10

Poor

21 Aug 2025

Verified traveler

Never Again at Extended Stay

Bummed out. Read reviews n had the impression it was a new wonderful hotel. They lied. Old hotel and wreaked of dog odor.

Partner

10/10

Exceptional

17 Aug 2025

Emily

Good

2/10

Poor

16 Aug 2025

Monique

Don't use this hotel!!!!

Room was dirty and stinky. Had to request another room. Guests were vagrantish!

Friends_and_family Family

4/10

Poor

10 Aug 2025

Stephen

Smelt like old cigarettes

Leisure Family

8/10

Excellent

05 Aug 2025

Lovena

It had a mini kitchen.

2/10

Poor

27 Jul 2025

Melanie

The check in guy was rude, went to the second floor to go to our room the whole hallway smelled horrible. Entered our room the room was filthy(have pics),there was no toilet paper, only small shampoo and soap was provided. Went to ask for the toilet paper the same rude man got an attitude. Toilet seat was broken and dirty. After dark there were homeless as well as women of the night standing all around the parking lot.when we asked what was going on we were told that they had cut down the woods were the homeless stayed so now they hang out in their parking lot because they have no where to go. DO NOT STAY HERE I WANT A REFUND

Leisure Partner

8/10

Excellent

27 Jul 2025

Scott

Good rate. Brand new, incredible room amenities, overall hotel design is very hip and sharp. New favorite brand!

Leisure

8/10

Excellent

19 Jul 2025

lisa

its clean!! i was impressed havent seen a bug at all!! outside of the place needs some clean up to do then it will be nicer.

Leisure Self

2/10

Poor

12 Jul 2025

Joanne

Was in a flea infested room unsanutation room my dogs got sick

Friends_and_family Family

4/10

Poor

08 Jul 2025

Verified traveler

Stay away from the place

$300+ for this old run down hotel. Would never stay there again.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Leslie

I was very impressed with my check in! They were very helpful and kind!

Leisure Self

6/10

Pleasant

25 Jun 2025

John

Room was clean, but we saw bugs.
Trash was left under the sink.

Business_and_leisure Family_with_children

2/10

Poor

25 Jun 2025

Douglas

Our toilet was stopped up and I had to get a plunger from the front desk and plung it myself. Oh, and after agreeing at check in not to smoke in the room, our room reeked of cigarette smoke. I’ll never stay with this chain again.

Leisure

8/10

Excellent

25 Jun 2025

Cara

Ok for the night

Outside needs cleaned up big time. Too many homeless hanging around the hotel. Just needed a room for the night with my dog so was perfect in that regards. I work in a hotel, there are small things that need worked on at this location. Also needs a better entrance/exit or a 2nd entrance/exit, can easily pass it and have to do a U-turn and come back and still pass it and do another U-turn.

Self

2/10

Poor

23 Jun 2025

Becky A

Unsafe. Old and dirty.

8/10

Excellent

22 Jun 2025

Matthew

The cleaning was not good, the previous renters eye drops were still in the fridge, bathroom trash was not removed. Bed was clean, bedding was low quality but function. It worked for what we needed but will not go out of my way to stay here again.

Partner

4/10

Poor

21 Jun 2025

Renee j

Dirty hole

Dirty, smelled, the first room looked slept in already. The second room was better but the bed was hard and smelled.

Friends_and_family Family

8/10

Excellent

19 Jun 2025

Henry

Comfortable

Self

2/10

Poor

16 Jun 2025

Abigail

8/10

Excellent

10 Jun 2025

Rebecca

Beds were really comfy. Needed a fresher smell to it . Breakfast was basic, grab and go.

Business Family

8/10

Excellent

04 Jun 2025

Tendeka

The manager is not friendly

10/10

Exceptional

31 May 2025

Darius

Nice

4/10

Poor

28 May 2025

Ulysses

On day 2 there was roaches in room I informed from desk and was asked if I was checking out. There nothing available anywhere even here. They did comp me for 1 night while on night 3 was awaken with a bug crawling on me. There was PetSmart when it said no pets and clearly a lot of smoking on premises. Parking was plenty but so many large pickup trucks and 4x4's spaces was tight but how do you know who is guest and not. No one knocked to clean room or make beds or even bring fresh towels until last day before check out. Definitely will not stay again ever.

Friends_and_family Family

4/10

Poor

26 May 2025

Chethan

Lacks cleanliness in common areas and the room. The floors were so dirty and my kids even found lumps of hair flying around in the room when we entered. Would suggest alternatives if they are better.

Leisure Family

4/10

Poor

26 May 2025

Verified traveler

Would not recommend

This hotel was pretty run down, red splater stains on the wall, bathroom door couldnt shut counter was broken, then outside homeless people everywhere, and groups of people standing around the cars smoking weed. We decided not to stay and just lose the money spent on the hotel.

Partner

2/10

Poor

20 May 2025

Barbara

Took us 1hr to check in, standing while waiting. Breakfast was instant grits - to go. No good

Leisure Family

8/10

Excellent

18 May 2025

Girish

4/10

Poor

17 May 2025

Dena

My problem: no hair dryer, no coffee pot and supplies, couldn’t get internet! I’ve never stayed in a hotel that did not have a hair dryer and coffee pot. Yes I know I could have called the front desk to get the coffee pot but, you have a studio kitchen! Why not have the coffee pot! And paper cups?

Self

2/10

Poor

09 May 2025

Jenniqua

Ha!

Hmm where do I start reservation cancelled at 430 am unbeknownst to me, so upon arrival I wasn’t able to check in. Hotel staff was very unhelpfu, didn’t even attempt to offer a solution. When I asked if I could just book directly, he attempted to charge me double the fee for a 1 night stay 114.99 plus 114.99 . The Hotels.com support was even worse also not offering a solution nor attempting to solve the problem but keep mentioning they could relate to my situation, that was laughable. It’s literally 430 in the morning, I’m 3 hours from home and stranded out a hotel . Be for real, and to this day they have still not followed up about this very recent incident. Shameful .

Partner

10/10

Exceptional

04 May 2025

Cynthia

Had a great time the hotel accommodated all my needs

Partner

10/10

Exceptional

03 May 2025

Cynthia

Nice atmosphere employees were fantastic

8/10

Excellent

02 May 2025

cynthia

Enjoyed my stay

Leisure Self

4/10

Poor

01 May 2025

Michelle

Room stunk if smoke. Room was old and bathroom was not clean.

Leisure Pet

10/10

Exceptional

26 Apr 2025

Eric

Affordable and clean

Business Self

10/10

Exceptional

18 Apr 2025

Shavonne

Very nice people

Leisure Partner

6/10

Pleasant

05 Apr 2025

Adreyana

When first arriving in room 337 I enjoyed unit most had dropped some dishes so assistant manager helped bring them into unit and also maintenance guy helped carry luggage to room door a few days went by after I started decorating and Tracy ( general manager ) called to say I needed to move a couple doors up 344 I liked the room because it was a full counter and I was able to have more room , was able to get rid of my puppy ( personal reasons ) and focus on myself more which led me up to today I am leaving hotel to something similar to this but more independent clean & better environment for work , I have learned where you stay matters it can effect your work, moods , etc also in unit 344 there were roaches and unit 337 I didn’t see any so I do suggest bombing it before bring a lot of items in or doing any shopping bringing things in , I will come back to this exact location on market street but there is another one in Wilmington, and also other hotels around shopping centers / restaurants

I also was told there a police raid , that happened here , someone died , someone left the same day I checked in after telling me some things about manager , anyways not a diary but thanks

Self

10/10

Exceptional

28 Mar 2025

Anthony

It was great

Leisure Family

8/10

Excellent

17 Mar 2025

Randy

Staff is very responsive and very kind!!

Business Self

10/10

Exceptional

18 Jan 2025

Leonard

Friendly staff & simple to get around to the surrounding shopping areas.

Leisure Family

8/10

Excellent

07 Jan 2025

Cheryl

Good stay

Leisure Pet

2/10

Poor

22 Dec 2024

Robert

Disappointed

I was very disappointed in our stay. It started from the time we checked inn. I had a service dog and was charged anyway. The blonde kid was rude and stated you don’t follow federal law. My dog detects seizures. People were hanging out and drinking in the hallways. It wasn’t until after 2:00 in the morning until it started to quiet down. The room was not cleaned properly and we were actually scared to sit on the chairs. It looked like “white” stuff all over the furniture. I wish I had a black light. We went to the breakfast and there was nothing left. Overall it is not a place I will ever stay at again.

Friends_and_family Family

6/10

Pleasant

30 Nov 2024

Tammy

Was ok.

2/10

Poor

17 Nov 2024

Alex

Dump

Vagrants in parking lot. Ac wouldnt stop running. I asked for more blankets, they said they dont provide more blankets. The alarm clock didnt work. I asked for a 6am wake up call. They didnt call. There was no onside shower curtain. Water was all over the floor. I thought the place was a ghetto dump. 107 dollars doesnt get you much of a room anymore. Id pack a tent before id ever stay at this place again.

Self

6/10

Pleasant

11 Nov 2024

Deborah

Room not very clean. No coffee available until morning.
Motel set up more for extended stay individuals than short term stays. Full kitchen but not furnished with anything. Found bug in suitcase that could have been bed bug. Didn’t see any other bugs though. Will probably not return there again.

6/10

Pleasant

01 Nov 2024

Verified traveler

There was bugs in the bathroom

Self

2/10

Poor

29 Oct 2024

Jurcek

Dirty!!!!!!!!!!!!!!!!!!!!!!!!!

Business_and_leisure Family

2/10

Poor

20 Oct 2024

Benjamen

DO NOT STAY HERE! Roaches, bed bugs, dirt in every corner of our room, hallway smelled like urine and cigarettes.

Friends_and_family Family

4/10

Poor

20 Oct 2024

Gerald

Property look old and outdated..

Business Self

4/10

Poor

20 Oct 2024

MATTHEW

Dirty, old and bad parking. Stay away.

Business Self

10/10

Exceptional

04 Oct 2024

Patrick

Close to shopping restaurants

Leisure Family

10/10

Exceptional

27 Sep 2024

Laurie

The staff was outstanding from checkin …throughout our stay and checking out! We were extremely happy with our room and our requests were met. Definitely staying again!

Business Pet

10/10

Exceptional

06 Aug 2024

Crystal

Very accommodating

Leisure Pet

6/10

Pleasant

04 Aug 2024

Verified traveler

Expected better

Room is damp, carpet is damp and dirty. The prices jumped up to more than nicer hotels.

Business

10/10

Exceptional

02 Aug 2024

Kimberly

Enjoyed my stay.

My stay was pleasant.I'm have any Complaints staff was very friendly And accommodating Had no problems with the neighbors

Partner

10/10

Exceptional

30 Jul 2024

Orlando

Some small issues with front desk, but nothing major.

Leisure Family_with_children

6/10

Pleasant

28 Jul 2024

Veronique

It’s a non smoking hotel where everyone smokes out in front of the lobby.

Leisure Pet

10/10

Exceptional

17 Jul 2024

Keisha

I enjoyed my stay at this property ms Tracy and Dominque are very lovely people and their staff are great as well made me feel at home if I’m ever in the area I will stay again everything was great

Business Family_with_children

8/10

Excellent

14 Jul 2024

Carolyn

Staff very friendly

Friends_and_family Family

8/10

Excellent

08 Jul 2024

Thomas

It is a pet friendly hotel, so request a room not near dogs if you are allergic to them or afraid of dogs.
I am neither, but this is just something to be aware of.

Leisure Self

2/10

Poor

07 Jul 2024

Ebony

Filthy and needs to be shut down

Hallways, lobby, and room was filthy. I took pictures of things spilled all over the bedroom floor, told them about the smell and how nasty the hallways are. They said they'd vacuum them and they didn't and offered me windex to clean the room myself. The elevator was also nasty. That was by far the most uncomfortable stay ever. Smelly and visible dirt ever

Friends_and_family Family

2/10

Poor

05 Jul 2024

Verified traveler

The front desk staff were amazing. But from the elevator to the room it smelt horrible. I had to sign a no smoking agreement at check-in and the whole building smelt like cigarettes. The door handle to the bathroom was missing. The carpet was heavily stained. Even saw a small cockroach in the shower. Very disappointed.

Friends_and_family Family

2/10

Poor

05 Jul 2024

Corina

First thing when I come in the room was smelled like smoking carpet Felty bathroom stains with urine Mattress was very uncomfortable very horror. They need to change everything around vinyl was coming out. Doors was dirty. I’m very unsatisfied.

Partner

8/10

Excellent

04 Jul 2024

Kimberly

This time I stayed here on the second floor and the hallway was a little smelly and when I opened my room it smelled like a dog but other than that it was pretty much clean

Partner

8/10

Excellent

03 Jul 2024

Laurie

The outside definitely needed attention. It looked like they were working on the front and maybe just handy made their way around to the back. Overall it was a decent stay. The staff was amazing

Business Pet

10/10

Exceptional

27 Jun 2024

Matthew

I liked everything about the stay. I didn't like the fact that the bathroom door didn't latch, but that was minor.

Leisure Self

6/10

Pleasant

26 Jun 2024

Justin

Great customer care. Front desk Wanda was great during check-in. My Expedia reservation was jacked up, but Wanda helped get me through it.
The property is in need of some attention. 3rd floor smelked like fish and a cheap candle.

2/10

Poor

24 Jun 2024

Nicole

Very dirty bathroom full of hair in the sink , toilet durty with poop and full of roach it also smell very bad as soon as you walk in and it gets worst when you go in the room specially in the bathroom i personally had to leave the hotel could not stayed it their for the safe of my babys and i .

Leisure Family

10/10

Exceptional

22 Jun 2024

Bianca

Decent

10/10

Exceptional

15 Jun 2024

Michelle

Affordable AND a great place

The rooms could use some upgrades, but all in all, it was a great stay. The staff was awesome, friendly and helpful. I'll be staying here again next time I'm in the area.

Business

6/10

Pleasant

28 May 2024

Julio

This property is well located near the center of Wilmington and 12 minutes from the beach. It has nearby restaurants and shops, making it a great place to bring your dog or pet.

Leisure Pet

8/10

Excellent

27 May 2024

alex

Quiet and comfortable

It was a quiet stay as many were long term occupants. The neighborhood was quiet even for being in the city. The room's cleanliness was fairly good. There were a couple of issues that we addressed with management and they noted it without any excuses. The front desk folks were exceptional. Overall, a wonderful place to stay.

Partner

4/10

Poor

09 May 2024

Philip

I really just needed a room to sleep after a flight cancellation due to weather. I got there late and was leaving early so I didn’t want to spend a lot. I wanted to take a shower but felt like I’d be dirtier if I did. The shower looked disgusting. The toilet had a dirty ring at the water line, and the sink was dirty. The carpet was filthy. The tile area was sticky. None of the lamps worked. I normally would have asked to change rooms but it was so late and I had to catch a 7am flight so I needed to be up pretty early. Fortunately the bed looked clean. But it was absolutely not worth the almost $100 I spent for a gross room. I would never stay here again. It was room 233 on 5/8-5/9.

Leisure Self

2/10

Poor

05 May 2024

Marcia

The man working the front desk was rude. I tried to check in and was told I wasn't allowed because my license still had a local address on it. Even though I had moved. He would not give a refund. The whole place walking through the smoke area not only smelled of smoke but it smelled of just disgusting.
There was trash around the grounds and I didn't feel real safe walking to the front door.