Candlewood Suites Memphis

Candlewood Suites Memphis - Southaven

United States , Olive Branch-MS
SOUTHAVEN, 6753 Airways Blvd
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100 reviews shown

4/10

Poor

01 Feb 2026

Kayla

My stay was okay overall, and the staff was friendly and helpful during my visit. However, I would have appreciated knowing ahead of time that the hotel was undergoing renovations, as this impacted the experience more than expected. I also think the hotel could be clearer about their guest policies before booking, as this information would have been helpful to know in advance.

Business_and_leisure

4/10

Poor

16 Nov 2025

shamekia

The hallway had a musty smell to it, the residents were loud and noisy, the elevator stopped working and I had luggage that I had to carry down stairs from the 3rd floor my room had a sore smell and it was literally coming from the garbage disposal.

Self

8/10

Excellent

10 Nov 2025

Floyd

It was nice,but I had to leave a day early

10/10

Exceptional

24 Sep 2025

Blake

Check in was quick and easy.
Room was clean and Tidy
Property was in a very convenient location
Plenty of parking
Close to tons of great shopping and dining options
Quick drive from the airport in a much safer location then staying in Memphis

2/10

Poor

19 Sep 2025

jeff

This is not a very well kept property, stains on the elevator floor old carpets that are tore up door jams that are in such a way that allows you to be able to see through into a room.

10/10

Exceptional

16 Sep 2025

Remelda

The hotel was great the only problem i had was getting my receipt for my stay i was told I had to get it from expedia and expedia said I had to get from the hotel because I paid at the hotel it took 24 hours to get the receipt

Business Self

10/10

Exceptional

23 Aug 2025

Shakyra

Felt right home

Partner

10/10

Exceptional

18 Jun 2025

Alexander

I like de place where is it the store’s and Restaurants are to close

Business

2/10

Poor

22 May 2025

KEITH

On Saturday night, the hotel allowed guests to hang out and party and listen to Latin music, I would be pissed if it was 70s rock 'n' roll, but they did so until 1 AM. I tried to go to sleep at 9 PM. The hotel elevator did not work at all. They Travelocity or Expedia site that I booked the room through said that they had breakfast. Their breakfast consisted of coffee, oatmeal, two tangerines, one banana and about eight apples. There was no breakfast. Plus, with the elevator being out of service, it was an absolute chore, taking things up and down the steps to the second floor even. I was cooking in a barbecue contest and needed to sauté some butter garlic and tried to do so on their "stove" and it barely got warm and did not even melt. The tilein the bathroom was coming up and the grout would come up with your foot when you stepped on it. The room itself has plenty of space, and uncomfortable sofa, a comfortable recliner, a so so comfortable bed, but I doubt very seriously if I would ever stay there again. I have been much happier at home2suites, comfort suites, and other hotels in the area. on a scale of one to 10, I would score at 3.5. The hotel clearly has potential, but it is not kept well and most times I had to go down every day and get coffee for my room and half the time when I tried to do that, there was no one stationed at the front desk. So, going up and down the steps to request. Coffee was a pain in the ass. OK, I will change my grade to a 3.0. Sorry!

Business Self

8/10

Excellent

12 Apr 2025

Tiffani

Great location

Business_and_leisure Self

8/10

Excellent

27 Feb 2025

Veronica

There were lots of options to shops and restaurants. While we were there the elevator went down twice. It was back up within a few hours but it was inconvenient having to carry out luggage up to the 3rd floor.

10/10

Exceptional

21 Feb 2025

Spontaneous

Great staff

10/10

Exceptional

16 Feb 2025

Datalisha

Everything was cozy and peaceful

Partner

10/10

Exceptional

10 Feb 2025

Henry

Quiet and convenient

2/10

Poor

19 Jan 2025

Verified traveler

Horrible Service

Absolutely horrible. Would not recommend to my worst enemy. Customer service was horrible. They canceled my room day of because they were over booked. Then after calling and talking, they had a room I could stay in. Then, they said I lived “too close” to the hotel to rent a room. And, they gave no refund. Would never stay here again.

Friends_and_family Family

10/10

Exceptional

04 Dec 2024

Kellie

Friendly staff clean

10/10

Exceptional

28 Nov 2024

Chase

Love this hotel and the staff are amazing, especially I love the manager Eric. Love the surrounding tourist spots. Just amazing all together

Leisure Partner

2/10

Poor

19 Nov 2024

Joseph

I couldnt sleep because people were yelling outside my window all night playing music in another language. Front staff didnt care called them twice nothing changed.

Leisure Self

10/10

Exceptional

06 Nov 2024

Connie

I Love clean nice place and Nice knowledgeable people I really love this hotel I will be coming back

Business_and_leisure Family

10/10

Exceptional

06 Nov 2024

Jennifer

Loved this place

Leisure Friends

8/10

Excellent

03 Oct 2024

Fiona

Okay stay

Everything was fine in the room , although upstairs room was quite noisy. The corriders needed cleaned and hoovered.

Partner

8/10

Excellent

18 Aug 2024

Tamekia

Everything was very clean and nice

4/10

Poor

17 Aug 2024

Candice

I have stay at this location multiple but nee management people who live within 50 can't stay

Leisure Self

2/10

Poor

08 Aug 2024

James

The elevator wasn't working, the bathroom tiles were loss and unlevel, the bed didn't have a skirt around the box springs, the room had smoke smell. I wouldn't recommend.

Business Self

2/10

Poor

28 Jul 2024

Verified traveler

The hotel was filthy. The elevator was not working. Our room was extremely humid. The carpet was damp and you would slide when you stepped from carpet to tile. The room smelled musty and moldy. Just a horrible experience.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2024

Carlos

Nice hotel and decent Gym

Business Self

10/10

Exceptional

05 Jul 2024

Victoria

Family Vacation Getaway!

Staff was very sweet. Great customer service. Room was clean. Hotel was quiet despite it's location. My children loved the heated inside pool.

10/10

Exceptional

03 Jul 2024

Richard

Very professional no issues

Business_and_leisure Self

2/10

Poor

21 May 2024

Verified traveler

Dirty and out dated

Dirty! Stained carpet in hallway spilled soft drink in elevator. Hair on floor in bathroom and in shower. Drawer handles in bathroom were rusted. Refrigerator was old and had dents in it. Ice maker didn't work and there was not another ice maker seen elsewhere. Sanitizer dispensers were empty in hallways
Work out room was extremely hot and the sanitary wipes were empty also and equipment was dirty. Bedroom sheets were stained and found hair too. Recliner was broken. Refrigerator and freezer were dirty. Will never stay here again!

Partner

2/10

Poor

19 May 2024

Verified traveler

Dirty and out dated

Partner

2/10

Poor

19 May 2024

Angelito

Dirty and out dated

Partner

4/10

Poor

17 May 2024

Kerrie

Bathroom was nasty and poorly stocked. Not a very clean facility.

10/10

Exceptional

13 May 2024

Carol

Rooms were great! Clean, full-sized fridge, kitchen supplies, etc. Very roomy and comfortable.

Leisure Family

10/10

Exceptional

03 May 2024

Gary

Very clean and prompt

10/10

Exceptional

01 May 2024

Nicole

Great staff and cleanliness is top tier

8/10

Excellent

28 Apr 2024

Liddell

Enjoyed my stay

10/10

Exceptional

20 Apr 2024

Lisa

Nice good

8/10

Excellent

13 Apr 2024

Oscar

Great location, but poor supplies

Room was advertised with a kitchenette, but only supplied with one plate, one small glass and a few paper cups.
No cooking tools (spatula, or kitchen knife). One small pot and a frying pan.
Not good enough for the price charged.

Business

10/10

Exceptional

18 Mar 2024

Travis

Good

A good stay

Partner

10/10

Exceptional

18 Mar 2024

Tekiaya

Staff was friendly.

Leisure Family_with_children

8/10

Excellent

17 Mar 2024

Robert

Clean but no ice on site and low count on bath towels

Business_and_leisure

2/10

Poor

12 Jan 2024

Tatianna

They don’t take locals.

4/10

Poor

17 Dec 2023

Kimberly

I didn’t like that the shower was not clean. We did not have any dishes in the room. They gave someone else a key to our room. Also they didn’t have many small towels.

8/10

Excellent

22 Nov 2023

CoShanda

The room was a very nice one bedroom studio BUT THE ROOM COULD HAVE BEEN CLEANED A LITTLE BUT BETTER THE DOORS AND WALLS HAD STUFF ON THEM GLAD I CARRY MY BLEACH WITH ME AT ALL TIMES OTHER THAN THAT NICE VERY NICE

Self

8/10

Excellent

11 Aug 2023

Ronnie

Was there for 3 days. Staff was friendly. Got more than as i expected for a room. Would differently stay again. Hallway carpet may need a shampooing within the next month.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2023

Larry

I lloved my stay here. It is in an excellent location, the room was clean and I lloved the kitchen. Bed was very comfortable and the staff was very nice.

Partner

6/10

Pleasant

23 Jul 2023

Ryan

The bathroom had mold growing in it.

Leisure Family

10/10

Exceptional

19 Jul 2023

Robert

Not sure about neighborhood seems that shopping center is mostly closed or closing

Leisure Family

6/10

Pleasant

14 Jul 2023

Stanesha

I didn’t like that fact I had to ask for towels all day before I actually got some!

10/10

Exceptional

12 Jul 2023

Scarlette

Clean and big room

10/10

Exceptional

10 Jul 2023

Deborah

Very nice rooms

Leisure Partner

2/10

Poor

09 Jul 2023

DeMarius

Room I requested was not what i received

Business_and_leisure Family_with_children

10/10

Exceptional

26 Jun 2023

Anneliese

The check in was very professional and courteous. They rooms are great.

Leisure Partner

8/10

Excellent

25 Jun 2023

Terry

First impression was not good. Room door would not open. Desk clerk showed me I had to kick the door open every time.

Beyond that, we were happy with the room & with the service.

Leisure Family

4/10

Poor

23 Jun 2023

Ron

Hotel was not clean enough for me. There was mold in the corner of the shower.....easily cleaned with bleach.

6/10

Pleasant

18 Jun 2023

John

Room was fine. Hotel advertised breakfast but did not have it. Not even coffee machine working. Location in middle of suburban parking lots and box stores.

Leisure Family

4/10

Poor

16 Jun 2023

Dianne

Dead roach left on the carpet. Bath tub bdirty and not draining

10/10

Exceptional

10 Jun 2023

Rhonda

Great

Leisure Family

6/10

Pleasant

02 Jun 2023

Robert

Odd 24-hour constant gurgling/water noise in bathroom.

Business_and_leisure Partner

10/10

Exceptional

29 May 2023

Spencer

This property is in a great location and the rooms nice.

Leisure Family

10/10

Exceptional

27 May 2023

crista

Nice property! Very friendly receptionist. Asked for 3 extra pillows before we went to eat. She had them waiting on us when we came back. Clean, safe, easy parking, close to several restaurants. Would stay here again.

Leisure Friends

6/10

Pleasant

24 May 2023

Patricia

It was very close to the Memphis airport, which is why I stayed there. Shopping and dining is very close to the hotel. Toilet seal in floor leaked. Chair in seating area was torn/very worn. Those were the things that were negative.

Business_and_leisure Family

10/10

Exceptional

24 May 2023

Diane

Comfortable room.

Leisure Self

4/10

Poor

22 May 2023

Natasha

The clerk gave my room away and wouldn't even discount my stay. I was so upset.

Leisure Family_with_children

10/10

Exceptional

06 May 2023

Gary

clean and nice property!!

Leisure Partner

10/10

Exceptional

30 Apr 2023

Sheila

One of the cleanest hotels I have stayed at! Very ...convenient to shopping

Leisure Family

2/10

Poor

21 Apr 2023

Tonya

Not allowed to check in! Plumbing issues??

My husband never checked in. The desk staff said there was no room available because of plumbing issues. The hotel never contacted us to let us know. He had to find another hotel at the last minute, since he was in town for a conference. Our hotel reservation was made about 2 weeks in advance. Will probably not book here again. Very poor customer service!!
My husband had even called the hotel earlier that day, and everything was fine for a late checkin, he was told.

Business

6/10

Pleasant

17 Apr 2023

Megan

Maybe look in another area.

I found this hotel left me very uneasy. I did not feel entirely safe. The lobby was clear and the staff was friendly, but the tenants around us were loud and moving in and out of rooms all night every night of our stay. The window coverings didnt fully cover the window and the door didnt fully seal. The beds seemed clean but there was a fully exposed box spring with no cover on it (which seemed weird).

Friends_and_family Friends

2/10

Poor

15 Apr 2023

Todd

Booked this hotel through Expedia. I am hoping to get a refund from Expedia. We did not stay long after check in, cockroaches in room. This hotel said since we booked through Expedia it is up to us to get it worked out with Expedia.
There where other guests with complaints of bugs in there rooms also

Leisure Partner

10/10

Exceptional

11 Apr 2023

Jeanette

I loved it there everything was on point

Friends_and_family Family

8/10

Excellent

27 Mar 2023

Bridgett

The stay was okay. The road leading to the hotel had major potholes.

Leisure Family_with_children

10/10

Exceptional

19 Mar 2023

kamisha

Love the staff and the area it’s by everything and you can walk to it . Now the hotel needs to go floor by floor and do a renovation/ remodel the location is amazing and a plus but the hotel needs a major upgrade asap

Leisure Family

4/10

Poor

27 Feb 2023

Sharon

I didn't like the surprise fee for my pet's 75 bucks. I booked the room and said I had two dog's no mention of a fee. That fee was more than half of what the room cost. Absolutely ridiculous. I get a 20 fee but 75 outrageous.

Leisure Pet

6/10

Pleasant

07 Feb 2023

Brittany

Not So Great Stay...

The hotel lobby was clean, great location, but my room, not so much. The 1st room that was given to me had water and bubbles all over the floor due to a broken dishwasher. When i was assigned to a new room, is reeked for cigarette smoke, one if the beds were lopsided, the bathroom had hair all over the floor and tub. Furthermore, there was trash on the floor on the sides of the beds; which tells me housekeeping is lazy and is rushing on cleaning these rooms. I’ve stayed here before in the past, and I had no issues, but looks like this hotel is becoming ran down. I probably wont be back next time.

Friends_and_family Family

6/10

Pleasant

08 Jan 2023

Verified traveler

Gross

The front desk was super friendly and helpful! I can’t say anything bad about her. However, the room was disgusting! It had water damage, boogers on the wall, the toilet felt like it was going to fall apart and it reeked of weed! It was seeping through our room door and we had to smell it all night. I don’t think I would stay here again.

Friends_and_family Family

6/10

Pleasant

03 Jan 2023

Allison

The staff was very inattentive and it took several times to get a correct key to work. I booked a king and got a queen room. The smell of weed was all in the halls constantly and neighbors surrounding my room were loud and in and out of their rooms all night.

Business_and_leisure Self

10/10

Exceptional

20 Dec 2022

TERESA

I enjoyed my stay.

Self

10/10

Exceptional

06 Dec 2022

Damn Fool

I always love this hotel❤️

Leisure Partner

10/10

Exceptional

15 Oct 2022

Damn Fool

The best hotel ever

Leisure Self

10/10

Exceptional

15 Oct 2022

Mitchell

Staff was understanding and was nice. Would definitely recommend hotel.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2022

Felicity

The location of the property was great for our booking purposes. The staff was friendly the hotel was clean and pleasant. The hygiene products were of great quality

8/10

Excellent

08 Sep 2022

Alexis

We had our own kitchenet to cook. But we ate out instead.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2022

Laquita

I love it

Business_and_leisure Self

4/10

Poor

30 Jul 2022

LaDarion

The property was in the heart of a lot of restaurants and shopping centers. The staff was courteous and handled things within a timely manner. The only downfall was that we saw a couple very large roaches towards the end of our stay as well as a spider. Small pest issue but overall great stay at the hotel

Leisure Partner

4/10

Poor

25 Jul 2022

Wanda

The room would have been nice if it were clean. It had visible dust buildup and the bathroom looked disgusting.

Leisure Self

6/10

Pleasant

24 Jul 2022

Paul

Just OK

Candlewood Suites are usually a very nice hotel to stay at. This one left a little to be desired. Check in was not very friendly and not informative. The guy behind the plastic screen was very soft spoken and very hard to hear what he was saying. The cabinets in the room were bare. No kitchen wares at all. I asked at the front desk and the guy said that if I wanted anything that I had to call housekeeping. Upon checking out, I could not get a receipt printed. The gal behind the desk said that her printer was not working and that she could not email me my receipt. Kind of need a receipt for a business trip. Overall, pretty disappointing stay.

Business

6/10

Pleasant

24 Jul 2022

Prateek

Bad amenities

There were only 3 spoons, 3 forks and 1 knife. No spatula. Also utensils were not suitable to cook. There was no hand soap and it was out of stock. Can you believe this.

Friends_and_family Family

10/10

Exceptional

04 Jul 2022

RHONDA

Safe & plenty nearby for eating and shopping!

Business_and_leisure Pet

4/10

Poor

21 Jun 2022

Heather

This property was very disappointing. Having a 4 star review, I was completely let down once walking onto the elevator. You can tell that they are completely short staffed and that the property has no had a good cleaning. Room was very musty and dirty and the air was not cooling our room. I asked the front desk, in which only one person was working, and they told me to use the panel....had to go to a local store to buy a fan to help cool the room off. The next day, my husband goes back to the front desk telling them that our air did not cool our room all night and something needed to be done. We were only then switched to another room.

Leisure Family

2/10

Poor

01 Jun 2022

Cassandra

Worst Stay Ever!!

It was horrible the hotel had roaches, and the water backed up in the shower the curtains have stains on them, then the walls had paint chips. The Microwave was dirty the hallways needed vacuum there were kids running in and out of the exercise room at 1 o’clock at night I would not be staying again

Partner

2/10

Poor

30 May 2022

samuel

There was red splashes of something all over the room. Every single dish was dirty. No toilet paper. The room above us had contractors in it with two little children who literally stomped the whole three days. The hotel was booked so they did nothing about it. I drove 935 miles just to not get any sleep on this trip and paid over $600

Business_and_leisure Family

2/10

Poor

22 May 2022

Douglas

Inconvenient

I arrived with a pre-paid confirmation @ 3 pm only to be turned away for no availability.

Scrambling to find a room took hours...Unacceptable as it was paid for prior to arriving

Business

10/10

Exceptional

06 May 2022

Jazzmine M

This was a great property, with great staff! I would definitely stay again.

Leisure Family

4/10

Poor

21 Apr 2022

Alexandria

There are no options to get anything to drink, including water. No vending machine at property and snack shop did not carry in beverages.

Business

10/10

Exceptional

02 Mar 2022

Jackie

Liked everything

Business_and_leisure Partner

4/10

Poor

01 Mar 2022

Oscar

Honestly , the pictures for this property are very deceiving. Overall cleanliness was horrible. Very run down hotel. One guy at the front desk was very nice but most of the time the front is left unattended. Would not recommend anyone stay here.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jan 2022

Design Team Sign Co

Not as bad as Memphis I guess

Nice place off the main road by the mall. Easy to get to. Small parking lot. Nice staff. TV was average. Like most hotels the pillows sucked. Not the nicest one I've stayed in. Hotel is under new management, Karen walks the premises harassing people in their cars.

Business

4/10

Poor

10 Jan 2022

Lisa

Not the best place to stay

Unfortunately the stay did not live up to the rating. The room was not clean. The doors had handprints all over them. The bathroom toilet had urine on the rim of the bowl that had not been cleaned from the previous person staying. There were no utensils and the coffee cups were not cleaned. It felt uncomfortable and I had a terrible night sleep bc of it.

Friends_and_family Family

8/10

Excellent

10 Jan 2022

Tia

The indoor pool was closed with no notice, just a sign on the door. The room was mostly clean, but the bathroom floor was pretty dirty.

Leisure Family_with_children

4/10

Poor

24 Dec 2021

Charisma

First y’all need to check your rooms Good because when I open up the draw in the kitchen looking for plastic wear because I no ain’t nobody using silver due to Covid y’all had a folk in there that looks like dried up bbq. Sauce on the folk who want to use that that let me no y’all didn’t even wash them bad deal I will never stay here again they had people fighting on the elevator so we had to use stairs keep in mind I’m on the fourth floor people smoking black and mild which was so Damn Stanky ass hell that silver wear really pissed me off

Business_and_leisure Family