Fairfield Inn Suites Memphis Southaven

8/10

Excellent

20 Jul 2026

Courtney

Just a one night stay with my husband and 2 kids. Room was quiet and clean.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Pete

Supposed to have free breakfast, waffle machine was broken the whole week. Fridge was broken so no milk, which means they couldn't put cereal out. Had to buy breakfast every day. Then last night staying there, air conditioner was leaking and soaked the rug. Management SUCKS at responding, left my phone number 3 times at the front desk for them to contact me and nobody did.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Nathan

Good location, bathroom well stocked

Self

8/10

Excellent

12 Jul 2026

Tammese

Breakfast needs to be till 10:00 my breakfast staff asked me to move out lobby area so she could vacuum and mop cause she had to get up out of there i would not got offended but I was only person in area plenty of other space to clean before asking me to move.

Partner

6/10

Pleasant

28 Jun 2026

Marie

Not worth the money. Pool was filled in so that amenity needs updated on the description. Property is run down and not the most appealing. Staff was super friendly.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Rickilreyae

Everything was GREAT.

10/10

Exceptional

05 Jun 2026

Keith

Breakfast was sufficient. Room was clean and comfortable.

Self

10/10

Exceptional

30 May 2026

Jennifer

Room was super clean, bed was comfortable, breakfast was great. Property list a pool but it has been filled in, was not happy about that.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Carol

They have some issues. It wasn’t anything they could control. Management was extremely helpful.

Friends

2/10

Poor

25 May 2026

Ricky

The room was disgusting .

I need a refund .

Shower door did not work . Television did not work .

I had to change rooms .

Please credit my stay .

I called corporate to complain .

Friends_and_family Family

6/10

Pleasant

05 May 2026

Melissa

Need a better breakfast. Eggs watery sausage dry oatmeal wasn't good

Partner

4/10

Poor

03 May 2026

Shaekia

Clean my room when I ask and my water dripping all night for 2 nights

Family

10/10

Exceptional

16 Apr 2026

Melissa

I really had a great time. Everything was perfect for my needs. Looking forward to returning.

Self

6/10

Pleasant

04 Apr 2026

Gary

Had to change rooms for a non-working TV. Thermostat hard to regulate. On the positive side, really good breakfast buffet!

Partner

10/10

Exceptional

28 Mar 2026

Crystal

Clean rooms

Partner

10/10

Exceptional

13 Dec 2025

Jobin

Clean room

Business Self

10/10

Exceptional

03 Dec 2025

Shamica

Yes the room was very clean and everything was nice

10/10

Exceptional

27 Oct 2025

Precious

The restroom was really dirty. There was hair in the shower and on the floor. The shower had not been cleaned at all. No complaints outside of that!

8/10

Excellent

26 Aug 2025

Cheryl

Good place to stay

Front desk clerk, Sylvia, was incredibly welcoming and nice. Rooms weren’t bad, but not up to Marriott standards. Entire staff was great.

Friends_and_family Friends

8/10

Excellent

27 Jul 2025

damen

I would stay there again it was close to almost everything I needed

6/10

Pleasant

26 Jul 2025

Verified traveler

Advertised pool and they do not.

Advertised they have a pool when they dont have it anymore. It was filled in 6 months ago. Other than that over all stay was good.

Friends_and_family Family

2/10

Poor

17 Jun 2025

Danyelle

The advertisement says there is a pool and there is not. It has been concreted in

10/10

Exceptional

15 Jun 2025

Merrill

The only issue was the wifi. Everything else was beautiful

Business

6/10

Pleasant

08 Jun 2025

Sara

No longer has a pool- don’t let the pictures fool you! They filled with concrete recently and never updated website or pictures. Hotel was decent.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Sherise

The front desk clerk was extraordinary.!! She helped me with anything I needed with no hesitation

Friends_and_family Family

2/10

Poor

01 Jun 2025

Pauline

The mattresses were old and worn out. You felt like you were sleeping on springs. The TV did not work. There were bugs in the bathroom. Water was stopped up in the tub suggesting a drainage/ plumbing issue. The ice machine on the second floor was broke. The elevator was slow. Fairfield, there was nothing fair about it! Marroitt? For the first time ever, I cannot trust a Marriott Hotel. Awful, just awful, cheap hotel!!!

Leisure Family_with_children

10/10

Exceptional

29 May 2025

Jeff

Very friendly and professional. Clean.

Business_and_leisure Family

10/10

Exceptional

27 May 2025

Chaka

The staff was very nice.

Leisure Partner

6/10

Pleasant

24 May 2025

Monique

I did not like the fact that they only had pork sausage. I wish next time that they should have turkey meat as well.

8/10

Excellent

01 May 2025

Lloyd

Didn’t feel entirely safe in this area, or Memphis in general.

Leisure Family

10/10

Exceptional

25 Apr 2025

Bruce

Very nice associates and the hotel was very clean. The breakfast was great. The only downfall was the pool was closed and had no water in it.

Leisure Family

10/10

Exceptional

22 Apr 2025

Lynn

Excellent property

Leisure Family

8/10

Excellent

08 Apr 2025

Erica

The receptionist who was there during check out time, Miss Sylvia was exceptional! I love her spirit, hospitality and professionalism! Miss Shirley was exceptional as well. She provided an exceptional breakfast and her warmness, kindness was refreshing.

Business

4/10

Poor

24 Mar 2025

Rosalyn

Not What It Used To Be

I never really do reviews, but this trip I felt there was a need to do one. My stay was for two days Friday and Saturday. The first thing was there was a roach in our room (room 315). The next thing was there was no comforter or sheets for the pull out coach and when I called down for some and the rep stated they had sheets but no comforter, therefore my 19 year old son had to sleep with me. This lead me to believe they DO NOT change out the comforters when they clean. The last thing was they only gave 2 big towels, two face towels, and one medium towel. The next day while leaving for an event, I asked the housekeeper for more towels, she stated they have no more towels. I thought to myself well what if they had to clean the room. I had to buy towels from Walmart. I was very disappointed because this hotel really meant something to me because the last time I was there my mom and dad stayed with me and they both passed in 2024. Very Disappointing!!!!

Friends_and_family Family

8/10

Excellent

21 Mar 2025

Bryan

Good for overnight stays. easy on/off the interstate. plenty of food choices nearby .

Leisure Partner

2/10

Poor

11 Mar 2025

Janice

Worst stay this time, I was so disappointed since two weeks prior we stayed in Tulsa Oklahoma at the same brand hotel. Idk if this is a franchise or what but our stay was not up to our standards. We had 3 separate rooms, one had ants, one had bugs and the third had the worst guest next door. No water bottles for customers. We will reconsider all future stays with Marriott now.

Business_and_leisure Family

4/10

Poor

02 Mar 2025

Verified traveler

Not worth the stay.

One of the worst stays I've had in a long time. I stood at the front desk for almost 10 minutes before anyone noticed I was there to check in. The elevator was really slow and some buttons were broke. The room was dirty, shower was filthy. The in-room refrigerator didn't work. The TV didn't work. A friend had said his microwave didn't work, but my room didn't have a microwave. Not good. Won't be going back.

Business

8/10

Excellent

28 Feb 2025

Briana

the room looks okay

Leisure Partner

6/10

Pleasant

23 Feb 2025

Verified traveler

Everything about the hotel itself was good. The front desk was great both evening and morning, efficient and very friendly. However, twice during the night (2:30 am and 3:15 am) there were doors being shut loudly and people also very loud. They would have a much higher rating if someone would have tried to quiet whoever was doing it.

Partner

4/10

Poor

31 Jan 2025

Derek

Fairfield Inn

The staff is nice and hotel is dated. Some of the outlets did not work and had hard time charging my tech. The vent in the bathroom sound like a loud broke down truck. The only thing I would eat from breakfast that was offered is the boiled eat and waffle.

Self

8/10

Excellent

22 Jan 2025

Laura

Hotel staff were good! Breakfast needed some attention though… stale and limited food. Room was clean!

10/10

Exceptional

20 Jan 2025

LISA

Fairfield

Hotel was clean and quiet. Staff was friendly!

Partner

4/10

Poor

12 Jan 2025

Verified traveler

Every morning I was woke up by the room service staff having the loudest conversation right outside my room. I am not exaggerating when I say every morning. I even looked out my peep hole one morning and one of the workers was leaning on my door while having an extremely loud conversation. They’re conversations were so loud you could here them outside. I never got good sleep at this location because of this. I have had better experiences at Motel 6 locations and those are never good. On the plus side the room was clean so at least they know how to clean while being loud and disrupting sleep. I will never stay at this location again. There are plenty other great options nearby.

Self

10/10

Exceptional

05 Jan 2025

Tracey

N/a

4/10

Poor

03 Jan 2025

Donald

We loved associate Sylvia. Such a positive attitude and Outstanding customer service.

We had real problems with cleanliness of the bathroom and the room in general. The tubs were obtrusive. I would not stay here ever again.

Leisure Family

10/10

Exceptional

01 Jan 2025

Thomas

Everyone was very polite and professional. Thanks

Leisure Family

6/10

Pleasant

23 Dec 2024

Verified traveler

We had some issues with our toilet which we fixed. The biggest issue was the elevator was down and we had to carry our luggage down 3 flights of stairs. Thankfully it worked when we got there. It was very inconvenient. The staff were also really nice though!

Partner

10/10

Exceptional

22 Dec 2024

Rosalind

Professional staff, clean and spacious hotel, easy access to shopping and Tanger Outlet as well as a variety of restaurants. The hotel location is safe, quiet and they serve breakfast. Check out at Noon which is also great.

Business_and_leisure Family

8/10

Excellent

19 Dec 2024

Carl

I didn’t like that there was no microwave in the room and the microwave available in the lobby was the smallest one they make

Leisure Self

10/10

Exceptional

17 Dec 2024

John

It was all good

10/10

Exceptional

12 Dec 2024

Michele

Love this place

It was a great room, very cozy. The staff was excellent. Breakfast was great. Good location, near a lot of stores and restaurants.

Business Self

10/10

Exceptional

11 Dec 2024

Stephen D

Great customer service and yummy breakfast

We enjoyed our stay. Breakfast was excellent and everyone was very friendly.

Business Partner

8/10

Excellent

09 Dec 2024

Shacarey

Everything was great except for not getting clean towels at a timely manner

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

Michael

Breakfast and its clean

10/10

Exceptional

08 Dec 2024

Evan

Great Bed and Check in

Amazing check in experience with Markita. Kind fast and efficient. I was in my room in 2 mins. Beautiful modern room. Comfy bed and great pillows. Safe are. Only 10 minutes to downtown Memphis. Great value and would certainly stay again. Also, good breakfast with many hot items.

Self

8/10

Excellent

01 Dec 2024

Verified traveler

Quirky stay at a nice hotel

This is a nice hotel in a business/hotel/restaurant area. There were a couple of quirky things. First the tv turned itself off. It gave a warning that it was turning off, but the remote couldn’t prevent it. Consulted the front desk and the clerk was helpful. Second the bed was small for a king size bed. More like a queen. The breakfast was okay. The staff was friendly and helpful.

Partner

8/10

Excellent

29 Nov 2024

John

I didn't like noisy 3rd floor occupants.

Leisure Self

10/10

Exceptional

29 Nov 2024

Vladimir

They had ongoing construction while I was there. Other than that, staff was nice and stay was great.

Business Self

4/10

Poor

26 Nov 2024

JOHNNY

many broken things

6/10

Pleasant

23 Nov 2024

Katrina

Tub was not very clean also when I arrived in my room water bottle top on the floor. Overall stay was poor will price was reasonable but not for the condition of the room.

4/10

Poor

22 Nov 2024

JOHNNY

Many broken and dirty things. Between myself and 2 other rooms we booked they all had issues.

Business

10/10

Exceptional

20 Nov 2024

Shemekia

Very nice Hotel, only thing I didn’t like was the parking lot. Layout was inconvenient.

Leisure Friends

10/10

Exceptional

18 Nov 2024

Adrian

Great location and felt safe. Really close to shopping and dining options. Rooms okay they feel a little dated compared to other hotels under the brand. I would have no problem staying here again.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Kim

Safe!

Leisure Self

8/10

Excellent

12 Nov 2024

Mary

The room was spacious, but the closet space was too small. The staff was very friendly and helpful.

Business Partner

2/10

Poor

12 Nov 2024

Seromoney

No conditioner or shampoo in bathroom. Room was very musty, damp and foul smelling. Air conditioning not working well.

Leisure Family

10/10

Exceptional

11 Nov 2024

Adriann

Concert Weekend Getaway

We came in town for the Rod Wave Last Lap Tour in Memphis at the FedX Forum. We booked this hotel because of the location. We always feel safe here and the front dest clerks are always courtesy and friendly.

Friends_and_family Family

10/10

Exceptional

10 Nov 2024

Jayhron

I will make this my new home everytime I visit

Friends

10/10

Exceptional

08 Nov 2024

Andrika

It was great stay !!

Partner

10/10

Exceptional

03 Nov 2024

Nancy

Enjoyed my stay

10/10

Exceptional

02 Nov 2024

David

The receptionist was amazing. Super polite, checked us in quickly and recommended an awesome restaurant for dinner. Would definitely stay here again.

Business_and_leisure Family

6/10

Pleasant

01 Nov 2024

Daniel

The staff is very welcoming and the beds are fairly comfortable.

Business

10/10

Exceptional

24 Oct 2024

Earl

The facility was very clean. The service staff was very courteous and professional and, the breakfast was very good!! The the room rate through online booking was EXCELLENT!

The WiFi connectivity WAS NOT very reliable!

Leisure Self

10/10

Exceptional

24 Oct 2024

Patricia Mahoney

Perfect for our one night stay

8/10

Excellent

19 Oct 2024

Tracy

Friendly staff and comfortable beds

This hotel is easy to get to and is located near plenty of shopping and restaurants. The staff is very friendly and helpful. When we entered the room, We did have an issue with a loose toilet tank causing water to leak all over the floor. However Maintenance came right up and fixed it. The room is very spacious and clean. The beds and pillows are very comfortable great nights sleep. You can hear stomping from upstairs and people in the halls. I have a sound machine so this wasn’t a big issue for me.
The shower doesn’t get hot, so if you prefer a lukewarm bath or shower this is perfect for you. I like my shower to be hot.
The breakfast is good and they offer a variety of things to choose from.
Overall I would recommend this hotel to anyone needing a place to relax and unwind.

Friends_and_family Family

8/10

Excellent

17 Oct 2024

Melesiu Anglica

We stayed for the weekend but thoroughly enjoyed how close it was to things.

Business_and_leisure Partner

8/10

Excellent

16 Oct 2024

Lilac

Good location

Business_and_leisure Self

10/10

Exceptional

16 Oct 2024

mrs carol

Hotel was beautifully kept the staff were all cheerful and friendly our room was clean and tidy .the breakfast was very good with lots of choice. Would just like to mention Cynthia (hope that's the right name)on the reception who was very efficient, helpful and lovely and the young man who helped us with all our many bags.

Leisure Family

10/10

Exceptional

13 Oct 2024

Thomisha

I would book again!

Leisure Partner

8/10

Excellent

09 Oct 2024

Monique

It was nice

Leisure Friends

10/10

Exceptional

05 Oct 2024

Noragnes

Very convinient, staff very profesional and friendly.

Leisure Family

10/10

Exceptional

01 Oct 2024

Jesse

Very friendly staff, nice breakfast really liked our stay. I would sty again and recommend it.

Partner

10/10

Exceptional

30 Sep 2024

Mary A

Room was very clean. Employees are extremely nice!!! Second time there this year and will go there again. Also will recommend to anyone!

Leisure Partner

10/10

Exceptional

29 Sep 2024

Darius

Quiet ,shopping, walkable safe

Self

10/10

Exceptional

28 Sep 2024

Kim

Always my go to when I attend events in Memphis!!

Leisure Friends

10/10

Exceptional

28 Sep 2024

Shelly

We stayed at this hotel during a long road trip and it was perfect to get in late and crash. The people were very nice checking in and out. Reasonable price for great quality. The beds were so comfortable and we all got a great night sleep (firm supportive beds yet soft. The hotel was very clean and we even noticed that they have an “A” rating from their health department. Breakfast was fresh and hot. We recommend to get there before 30 minutes to closing time on the breakfast if you want the hot eggs and sandwiches.

Friends_and_family Family

10/10

Exceptional

25 Sep 2024

Linda

Exceeded my expectations!!!

Business Self

10/10

Exceptional

25 Sep 2024

Verified traveler

Enjoyable stay.

Everything was fine, I would have preferred grits for breakfast.

Friends_and_family Family

10/10

Exceptional

23 Sep 2024

Kathy

Lovely!

One of the nicest places we’ve stayed in. It was exceptionally clean and the staff was wonderful and professional.

Partner

10/10

Exceptional

23 Sep 2024

JEFFREY

Friendly staff especially Sylvia!

10/10

Exceptional

16 Sep 2024

Nicole

Fast and courteous check in. Nice property and room was immaculate. Breakfast was fantastic! Good value for what we paid. Would definitely stay here again and recommend this hotel for anyone staying in the Southaven/Memphis area.

Leisure Family

6/10

Pleasant

08 Sep 2024

Elizabeth

1/4 gap in the main door making it easy for someone to break in. You can literally see into the hallway! No shower liner and shower curtain was missing two hooks. Bath tub drain didn't function properly and was slow to drain. Old AC unit was ridiculously noisy and made it difficult to sleep.

Leisure Family

10/10

Exceptional

04 Sep 2024

Annie

Room was clean and cool. Mikayla and Shirley. Being my first stay at a Fairfield made want to come back. Shirley made the breakfast experience wonderful.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2024

Carl

Easy check in and friendly staff.

Business Family

10/10

Exceptional

22 Aug 2024

Kelly

Staff were friendly and breakfast was nice

Partner

8/10

Excellent

19 Aug 2024

Charles

Cleanliness, didn't like the parking on the end of the building, couldn't see my car from room location.

Leisure Partner

10/10

Exceptional

18 Aug 2024

Erica

No complaints here!!

Partner

2/10

Poor

15 Aug 2024

JEFFREY

The hotel double charged my room. They said they would credit back their error but did not. Go somewhere release. Do not trust them with your credit card information.

Business Self

6/10

Pleasant

12 Aug 2024

CANDRA

Standard Fairfield Inn, housekeeping could do a little better carpet in room could use vacuuming, elevators slow and scary, room walls are very thin, shower and toilet had a few hairs left behind, but I always clean my facilities before use so wasn't a big deal. Water in shower could be hotter. Overall nice location easy highway access and I would stay here again.

Leisure Self

10/10

Exceptional

11 Aug 2024

Willena

Nice, quiet, & friendly service.