Name: Comfort Suites Southaven - Memphis South
Address: 7075 Moore Drive, Southaven, 38671, US

6/10

Pleasant

10 Jul 2026

Jaime

We requested 2 connecting rooms for our family of 7. We did get the two connecting rooms requested so we were grateful for that. We were assigned room 221 and 223. Upon entering room 221 we saw that the room was not clean.
The beds had no sheets. All the sheets were on the chair in the corner. The bathroom was a disaster with all the dirty towels on the bathroom counter ( I have the pictures to prove it ). We went downstairs to inform management. They were mortified and apologetic. Unfortunately, the cleaning staff was gone for the day. They did assign us to another room (220) which was clean but of course now the rooms were not connecting which is something that was important to us. There were no other connecting rooms available.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Tresa

Clean room and a delicious breakfast!

Family

10/10

Exceptional

05 Jul 2026

Chad

It was a decent room for the price. The rooms were clean, my only complaint was the repairs was made to the bathroom were noticeable.

Partner

2/10

Poor

02 Jul 2026

Vera

Room was dirty when we arrived
Not enough towels for a 6 person room when they knew how many guest were in the room
Construction workers hanging out outside and got some sort of coke spewed all over my car as they are propped up against my car.
When I took my kids swimming, three guys, all foreigners, likely construction workers, were at the pool taking up all the seating and had been out there for hours. They were smoking and drinking but the drinks were out of glass bottles.
Also while Swimming with my kids in the pool and a guy comes up from parking lot who is staying at the hotel and sits at a close picnic table just beside the pool and starts smoking marijuana forcing us to leave the pool bc the smell is so strong. Then as we are leaving the pool someone comes around the hotel in the grass and starts smoking as they walk to the pool.
The AC never worked properly. The room was always hot and it didn’t blow very strongly. We were gone from the room for 8 hours and it was still not cooled off in the room. We couldn’t even sleep under the covers it was always so hot. Would never stay here again or recommend this to anyone.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Paul

The room was clean, but no sheets for the pullout bed were available so I had to make another run down to get them after already arriving at almost midnight. The bathroom door you had to kick or put your whole body weight into to shut, my younger 2 kids could not shut it. It says no smoking, but the place smelled like weed almost everywhere and I am pretty sure it was a smoke alarm that went off almost as soon as I was falling asleep at almost 1 in the morning. It was still a nice place to stay. The staff were nice and helpful and the breakfast was hot and delicious!

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Ashley and Stan

Very nice rooms and staff was very friendly. We’ve stayed there on all our trips to Southaven.

Family_with_children

10/10

Exceptional

05 Jun 2026

Alicia

Great breakfast, nice stay

Self

10/10

Exceptional

19 May 2026

Lee

Great staff

Family_with_children

10/10

Exceptional

19 May 2026

Margaret

Yes very good

4/10

Poor

16 May 2026

Alonzo

When I arrived, there was one person in front of me. It took approximately 15 to 20 minutes to take care of that one person. Then, when I got to my room,unfortunately I didn't notice till later that night, there was cleaner left in the tub. There were spots on the ceiling, worn carpet in the hall, grout peeling around the basin.

Self

10/10

Exceptional

12 May 2026

anthony

Great Location

Family

8/10

Excellent

05 May 2026

Jack

The room was clean and bed comfortable. Hotel is not new but in good shape for the price charged.

Friends

6/10

Pleasant

29 Apr 2026

Angela

Man at the front desk barely spoke. I had to ask where the room was and figure out breakfast and parking on my own. Was only given 1 key with 2 adults in room.

10/10

Exceptional

20 Apr 2026

Anna

The manager was outstanding! Allowed me to check in early and made some adjustments for me that really helped my situation. The staff at this hotel truly care about their customers and go above and beyond to accommodate each one as needed!

Self

10/10

Exceptional

01 Apr 2026

Latriest

Great Stay

Friends_and_family Family

4/10

Poor

18 Mar 2026

aquillius

Carpet by the window was soaking wet as well as the the back wall. Hotel stated they were full and couldn't move me to a different room. I had prepaid for a king sweet and got a double with soggy wet carpet. The manager has reached out saying they will refund my money and take the room out of circulation until properly fix. Ide like to know how room service didnt notice it...did they actually clean the room?

Partner

8/10

Excellent

15 Mar 2026

Matthew

Parking is a bit tight for crewcab truck, but manageable.

Partner

10/10

Exceptional

13 Mar 2026

Chaney

The breakfast was great, room was clean, staff was friendly!

Business

4/10

Poor

13 Mar 2026

Caryn

This hotel is very outdated, ugly, smells like old carpet. We were assigned to a used room. Had to go back to the service desk and get a new room.

8/10

Excellent

12 Mar 2026

Ancaria

Good

Partner

10/10

Exceptional

08 Mar 2026

Brian

Great spot close to the airport and cheap.

Self

10/10

Exceptional

23 Feb 2026

Terry

Room was great.

Family_with_children

10/10

Exceptional

19 Feb 2026

Martha

Very good

Family

2/10

Poor

16 Feb 2026

Jacquella

Yes

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2026

Kengayliaya

Everything was great & the breakfast was the best

4/10

Poor

13 Feb 2026

Mike

Room cleanliness was questionable. Mini fridge had someone else's fast food drink and leftover food in it. An article of wet clothing was found under furniture. Kept smelling evidence of someone smoking weed, coming out of other rooms despite the no smoking policy.

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Mike

King suite was clean and tidy. Pillows were too small to be very comfortable. No-smoking policy did not seem to be enforced, as there were several instances where people were smoking weed in their rooms and it could be smelled in the hallways.

It would be nice to have level 2 ev chargers that can be used by hotel guests. Those chargers are not that expensive and would be a great amenity.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Brenda

The staff went out of their way to help and were friendly. The breakfast was great. The rooms were nice and clean.

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Lara

Room was good size, but smelled like rotten fruit. The worst part of the experience was their breakfast, or lack there of, and the fact they disable your keys at 10am. Also reception called at 10:30 to ensure we were leaving. BTW, check out was supposed to be at 11am...

Leisure Family

6/10

Pleasant

06 Jan 2026

Molly

The room was very nice however i had to leave at 10:30 pm i didnt stay in room

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Michelle

Clean room, sheets were very soft . Pillows were too flat, and shower rod was coming out of brack, so the shower curtain wouldnt stretch to the sides, just hang in the middle. It was a battle not to flood the bathroom floor lol

Partner

2/10

Poor

05 Jan 2026

Julie

Multiple times there was no hot food replenished before breakfast was over. We had to ask multiple times before any additional food was brought out. Staff was not friendly and many times rude. There were no toiletries in our rooms. We had to go ask for soap. The springs were broken on my bed. There were stains on the carpet and on the couches.

Leisure Family

10/10

Exceptional

21 Dec 2025

Brittany

Everything was great but the bathroom toilet handle was broken and the frig don’t get cold

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Julie

Clean

Leisure Family

10/10

Exceptional

17 Dec 2025

Joey

Big room, clean with a great price

8/10

Excellent

09 Dec 2025

SUSIE

Room was clean. Renovations was excellent.
There were NO hand towels available for use.
Breakfast (free) was excellent.
I will return but make sure all towels are in bathroom for use.
1st floor button on elevator was broken.

Leisure Partner

4/10

Poor

07 Dec 2025

Hattie

Upon checking in, we took our bags to the room (the room were just cleaned and the housekeeper whom cleaned tge room was standing in the hall as we entered). We left our bags in the room and closed the door locking it behind us. When returning to the room after eating and shopping our bags were hone. I went to the front desk to inquire about our bags and were told the housekeeper stated they belonged to the individual whom checked out earlier. The front desk clerk were able to locate our bags in the lost and found. We noticed three of the bags had been opened and romaged through. I've never felt so violated before in any hotel we've ever stayed at. The manager who stood at tge front desk when we checked in looked at my grandsons and myself asking \"are they having a party\" not knowing anything about me or them. I should have known tgen, what type of people and establishment we were dealing with. I'll never ever stay at this location or brand of hotels again. It was truly and honestly race related from tge beginning. thought tge bags belonged to the person whom. H

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Suzanne

The button to the first floor elevator is broken so you have to call the front desk and they will come hit the button on the outside for it to go down. The staff was extremely slow and unresponsive during check-in and questions. Not friendly.

10/10

Exceptional

04 Dec 2025

Judy

The room was nice and clean, but how ever I have a claims # from Expedia

8/10

Excellent

03 Dec 2025

John

Staff greeted me with smile and was very nice.
Room was clean. I slept peacefully.

2/10

Poor

02 Dec 2025

Elizabeth

The property was dated an

4/10

Poor

30 Nov 2025

Jeffrey

Our first Room smelled bad. Changed rooms. Second room no shower curtain. Breakfast was meh. No peanut butter. No half and half. No tea bags. Coffee was bad. Rooms were dog-eared.

6/10

Pleasant

30 Nov 2025

Dallas

Old building

Leisure Family

10/10

Exceptional

29 Nov 2025

Karan

Girls trip felt very safe and the hotel was awesome clean and comfortable

Leisure Friends

6/10

Pleasant

29 Nov 2025

Dale

I was told they put a holds on my rooms ( I had 2 ) but they were actually ran as a credit and I had to call a week.later to get it corrected

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Dane

Good area. Easy quick drive to the airport

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2025

John

It’s was good

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Sherene

The rooms could use an upgrade. The sofa was dirty I didn’t want to sit on it. The microwave was peeling inside and there was hair in the bath tub.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Lisa

Very nice room clean n the staffs are very nice

Leisure Partner

10/10

Exceptional

11 Nov 2025

Dawn

Very nice room, had 3 adults and 3 children had a pull out couch and two queen beds. Just enough room for us all. Would stay again.

Friends_and_family Family

2/10

Poor

08 Nov 2025

Deanna

We paid for a double and upon arrival was put in a king room and told there were no more doubles. We needed the beds so they told us they had one but it wasn’t clean that we could wait. After a few minutes they told us that they had found one. The room smelled musty but they said that’s all they had. The room next door had a fan running on high with a plunger by the door. Later I think we found out why, I think they were having issues with the toilet next door. Upon returning to our room after the concert the smell of urine in the room about knocked us down. We went down to the desk again and asked for some air freshener and was told there was none. I explained the room smelled horrible and we couldn’t stay in it and she asked what number. I told her and she was like “oh, okay” and handed us a bottle of febreeze. We sprayed the room down but it didn’t help much. The carpet was damp in the room so we couldn’t take our shoes off. Went to take a shower and there was a huge stain that looked like poop in the tub. The tub was filthy and there was a big wad of hair under the sink. The air unit sounded like it was falling apart every time it kicked on. It was the most unpleasant stay I’ve ever had in a hotel. I have pictures also

Leisure Family

8/10

Excellent

08 Nov 2025

Christal

The beds were comfortable. I was a little concerned about the shower curtain bar. It was very loose from the wall and the shower curtain wouldn’t stay closed. There was a concerning part on the floor in the corner by the window that looked as if it was weak or had been patched. The bathroom door had rust around the top because of no ventilation in the bathroom while taking showers and the shower base was stained. There was only one roll of toilet paper and a half used one. The staff was nice but the room wasn’t worth $197.00. I was a little disappointed for what I paid. Location is great, though.

Leisure Family

6/10

Pleasant

28 Oct 2025

Angela

Tub in room needs upgraded.

Friends_and_family Family

2/10

Poor

27 Oct 2025

Alex

Within an hour of arriving the power went out. And no one knew how long before it would be back on. The property didn’t have a back up generator I guess so we had to leave the hotel for a few hours and find something to do that way we weren’t sitting in our room in the dark. 2nd floor hallways smelled like dirty feet. Wasn’t the quality I expected at all for a Comfort Inn as I just stayed at Comfort inn and suites Jackson Michigan and had an AMAZING stay.

8/10

Excellent

25 Oct 2025

Sara

Everything was outstanding, with the exception of TV app access.

Leisure Family

2/10

Poor

19 Oct 2025

Angie

Very subpar

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Camry

The light skin, young lady working at the desk at night was soooo helpful when there was an issue with the first room. We were relocated to another room without hassle.

Business_and_leisure Partner

10/10

Exceptional

14 Oct 2025

Sherise

Our stay at the hotel was great and the service was amazing! Everyone was so nice and willing to help.!

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Joel

Comfortable beds, large room. Other than throw pillow size bed pillows, everything else was great. Would stay here again but bring my own pillow.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Clinton

House keeping starting knocking at the door at 0900. Two hours before checkout

Partner

10/10

Exceptional

06 Oct 2025

Victoria

Good

8/10

Excellent

06 Oct 2025

Tierra

Room was clean, i didn’t like that there was exposed holes in the walls, the ceiling had yellow stuff and hair all on it. Rust in the rub.

Self

10/10

Exceptional

05 Oct 2025

Norma

A Beautiful stay away from home

Our family really enjoyed our stay there. The hotel itself was very clean. The rooms was nicely clean everything was in there that was supposed to be. Beautiful stay for anyone the environment was wonderful and quiet. The staff was very friendly. I would recommend anyone to stsy there. I would give it a 10🌟

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Michelle

The room was very nice however, the king size bed had four miniature pillows- it was hard to connect to the Wi-Fi. Those are my only two complaints.

Leisure Partner

4/10

Poor

21 Sep 2025

Kevin

Not Very Clean

The room did not feel clean. It was hot when we entered the room. The tub was not clean. There was a wadded up sheet that did not appear clean on the cold out bed from the couch. My 8 month old daughter’s feet and knees were filthy from crawling on the floor.

Friends_and_family Family

2/10

Poor

07 Sep 2025

Malissa

I picked this room because Expedia showed pictures of this beautiful king suite with glass bathroom showers, but upon checking in this clearly was not the room I seen in the photos. The bathroom didn’t have any glass shower doors or anything like the photos. The room smelled like feet. I called Expedia & the front desk. The hotel said Expedia keeps misleading people about these king suites with pictures that aren’t to these rooms. They said they keep havibg this problem and asked Expedia to fit and they haven’t fixed it. Expedia was know help at all in refunding me for false advertising, they kept hanging up on me not calling me back it was a nightmare. Just dont book thru Expedia at all. Never will I go thru them.

Leisure Partner

4/10

Poor

01 Sep 2025

Samuel

Not a good night

We didn’t have any hot water the night we stayed.

Partner

6/10

Pleasant

01 Sep 2025

Debra

Would have been a wonderful concert night for Teddy Swms. I ate that evening at Chilies and when i got to hotel, I became very sick. Food Poisoning. I sent my best friend but i stayed behind.
I called the venue. As i had payed extra for accidental insurance. Yet, because i didnt go to the ER. Nothing tbeh could do. Not evren a 50% credit.. So unfair!!!

Leisure Friends

4/10

Poor

19 Aug 2025

Natasha

The front desk staff was amazing! Friendly and pleasant but the condition of the room was terrible. The room was dusty; the shower curtain was damaged and useless and there were rust stains in the bathtub. I'm not sure if the room has not been slept in for a while but the furniture was dusty and unkept. You can tell the bedding was changed only and unused towels left. Everything else was overlooked.

Business Self

10/10

Exceptional

17 Aug 2025

Gayle

Quiet and check out seamless

Leisure Self

10/10

Exceptional

17 Aug 2025

Michelle

We really enjoyed our room. The AC was set low and worked well, the shower had nice water pressure, and the bed was comfortable. Our only complaint is that the pillows were lumpy.

Leisure Partner

8/10

Excellent

12 Aug 2025

Lilac

Spacious room. I didn’t like the small square pillows.

Business_and_leisure Self

4/10

Poor

09 Aug 2025

Loretta

Room had garbage in wastebaskets. Did not seem very clean. The staff did come in and wipe down the desks. Bedding for pull out couch did not seem to recently changed.

Leisure Family

6/10

Pleasant

03 Aug 2025

Tommie

Clean room around shopping and close to the airport

Leisure

10/10

Exceptional

02 Aug 2025

Mike

Overall great stay.

Breakfast left a lot to be desired. Very disappointed in breakfast.

Business

8/10

Excellent

30 Jul 2025

Netty

Not a bad place to stay for a night.

Leisure Family

4/10

Poor

29 Jul 2025

Blake

bed was fine

Business Partner

10/10

Exceptional

29 Jul 2025

Natresica

Wonderful staff

Leisure Partner

10/10

Exceptional

29 Jul 2025

Jana

It was a very nice hotel with friendly staff.

Friends_and_family Family

8/10

Excellent

24 Jul 2025

tressa

.

Leisure

10/10

Exceptional

23 Jul 2025

Susan

Very nice front desk staff. Clean and comfortable.

Partner

6/10

Pleasant

20 Jul 2025

Jose

It was ok to stay for a night, but everything is noticeably old, worn out and not well maintained. Our tv didn’t work properly, found some trash in our room.

Leisure Family_with_children

4/10

Poor

18 Jul 2025

Stanley

Room 122 has a bright spot light outside that shines through the window and there is no way to close the curtains. Super bright in the room.
The AC unit is very very noisy. It needs to be changed out.

Leisure Partner

8/10

Excellent

18 Jul 2025

Verified traveler

The overall experience was good but I haven’t receive my $100 deposit yet that they said would go back on my card from them after checkout and it’s been over the 5 business day period.

Partner

6/10

Pleasant

17 Jul 2025

Mary Joy

Before COVID, this hotel is my favorite in all of Southaven, clean and smells good. But now it’s dilapidated, my room seems like it hasn’t been cleaned for months, the carpet old and dusty, the toilet bowl has some black streaks on it. Cleaning Lady cannot even get rid of it. But it very convenient for airport or shopping and dining!

Business Self

2/10

Poor

13 Jul 2025

Melisa

When I arrived I was told my room had been cancelled.

10/10

Exceptional

12 Jul 2025

Tamara

Very close to Memphis. Easy access to highways.

Leisure Family

4/10

Poor

05 Jul 2025

Wendy

The first room we had, had not been cleaned properly and the bedding hadn’t been changed. My kids found liquor bottles under the mattress and the beds were fully made!

Leisure Family_with_children

8/10

Excellent

02 Jul 2025

Baisha

The exercise equipment was broken and when I requested more towels they didnt have them. The breakfast also was lacking. Otherwise good stay

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Kara

Excellent

I enjoyed my stay here . Very nice !!! Everything was On point .Brittany. Was wonderful as well !!

Friends_and_family Family

2/10

Poor

02 Jul 2025

Josephine

Rooms filthy

2/10

Poor

02 Jul 2025

Josephine

Rooms were dirty! We left within the hour.

2/10

Poor

01 Jul 2025

Melanie

Worst stay ever

Check-in was a disaster, the entire hotel smelled like cheap weed—other strangers were all commenting to each other it was so obvious. No towels at the pool, when staff was aware they still didn’t put any out. No bedding for the pull out couch, went downstairs and was told they didn’t have any extra blankets—did eventually get a new blanket I guess they aren’t supposed to hand out. Breakfast was mediocre, staff helped but wasn’t friendly. An extra night was added at check-in without my knowledge and charged to my card and was an entire ordeal to get refunded. Would absolutely never stay here again.

Friends_and_family Family

4/10

Poor

28 Jun 2025

Laura

This hotel was not very clean. Lobby and elevator floors were dirty. Our room had hair in the tub and on the bed. Walls were dirty, carpet stained, and bathroom was in disrepair. We stayed the night and got out early.

Leisure Family

4/10

Poor

22 Jun 2025

Stephen

Dirty socks left on air conditioning. Paint peeling in the room. Bathroom dirty and outdated.

Business

8/10

Excellent

21 Jun 2025

Sharon

Would stay again

Leisure Family

8/10

Excellent

17 Jun 2025

Jermille

The rooms were clean and the staff was friendly the breakfast was good I have no complaints.

Leisure Self

8/10

Excellent

12 Jun 2025

Jason

It was a pleasant stay.

Leisure Partner

10/10

Exceptional

08 Jun 2025

LaTasha

Pleasantly surprised! Will stay again!

2/10

Poor

05 Jun 2025

Dawood

Cleanliness is zero. The cafe you work in has dirt inside. The smell of the room is terrible. The service is zero. The floor when you walk has bumps on your feet.

Business Partner