Name: Wingate By Wyndham Horn Lake Southaven
Address: 701 Southwest Drive, Horn Lake, 38637, US

2/10

Poor

16 Jul 2026

Camille

We didn’t stay. Not long after check in, we were in our room when a roach started crawling across the pillow. We left immediately.

6/10

Pleasant

15 Jul 2026

Linda

Very clean but broken shower rod and faucet in shower. Loud AC unit and lots of noise coming from outside hallway and other rooms. Unnecessarily rude breakfast attendant.

Partner

8/10

Excellent

15 Jul 2026

Tenisha

Room was clean. I enjoyed my stay.

4/10

Poor

15 Jul 2026

Ranata

I booked on the strength of the Wyndham name. We've used them for years so we didn't expect any difference with the Southaven location. The first room they put us in had wet moldy carpet. The smell was awful. Staff quickly moved us to another room across the hall. He had to kick someone's underwear away from the door though. There were smudges and stains on the wall and in the shower. Black mold around the tub faucet and shower bars. The shampoo, conditioner and body wash dispensers were filthy. Traveling with children can be difficult enough, but to have such poorly maintained accommodations made it harder. Plus, we booked a double room and there was only 1 washcloth.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Starla

everything was great

Partner

4/10

Poor

12 Jul 2026

Shantel

Good parking

Family_with_children

10/10

Exceptional

11 Jul 2026

SARAH

The rooms are fabulous and I love it.

Self

6/10

Pleasant

08 Jul 2026

William

Shower water faucet was loose and the carpet was still wet from them cleaning them.

Self

10/10

Exceptional

06 Jul 2026

Charles

Excellent staff, service with a smile.

10/10

Exceptional

02 Jul 2026

Dawn

I didn’t eat breakfast, however the night staff was very polite and professional. Room was adequate and relatively clean. I will stay again.

Partner

10/10

Exceptional

02 Jul 2026

Beunca

Nice staff clean rooms

6/10

Pleasant

30 Jun 2026

Susie

I didn't like the smell of the room, it smelled like mildew, air conditioner was leaking water, floor was wet,so the room smelled, pillows were dirty and sour, breakfast needs improving

Family

2/10

Poor

29 Jun 2026

Nikki

I had to wait almost 40 min for the guy to come back to the desk, because he claimed he was helping another guest, then he argued with me about how long he was gone. I couldn’t cancel my room because I booked it online through hotels.com, that was frustrating.The room smelled like mold and there was mold in the shower at the bottom. The experience overall was terrible!! I WILL NEVER STAY THERE AGAIN!!!!!

2/10

Poor

16 Jun 2026

Jacqueline

This is the worst ever I booked on June 3 and also had booked for the following week after staying June 3 it was so terrible I ask for a refund on the following week manger refused my refund I literally didn’t even care I refuse to check it and lost my money which is way better than my health the place is full of mole and it’s saddening that they will not do renovation after all these complaints

Friends_and_family Friends

4/10

Poor

15 Jun 2026

Artee

Front desk clerk was NOT friendly. Rooms was not cleaned, bathroom floor was dirty(you can tell the floor haven’t been clean for a while). elevator floor was nasty.

Self

2/10

Poor

08 Jun 2026

Jacqueline

I recommend only construction workers to stay here it’s terrible mode in numerous of the rooms we notice in 1 room staff moved us it was in the next room look like termite ate the Funiture this is a TERRIBLE idea of stay we were heading to Jamaica and needed a room close to Memphis airport bc of early flight worst mistake ever

Friends_and_family Friends

2/10

Poor

25 May 2026

Antonio

I’ve stayed here multiple times and I’m assuming since my last stay the hotel has been independently acquired. The front desk area had a funky smell. Some of the furniture was broken and worn in my room. The free breakfast was very very minimal. Looked like 7-Eleven breakfast sandwiches. The lady at the front desk didn’t seem too eager to help during her shift. The fitness center was pretty decent. I will not be staying at this property in the future.

4/10

Poor

14 May 2026

Kelly

This is a DUMP!! If at all possible stay somewhere else.

10/10

Exceptional

08 May 2026

LaDaren

Parking was good. Breakfast could’ve been a little better.

Business

8/10

Excellent

23 Apr 2026

Kerry

Parking was fine. Didn't take advantage of the breakfast, except for the coffee which was good.

Family

2/10

Poor

26 Mar 2026

Cassidy

Absolutely disgusting room and was told they would move me to a different room with a king bed and a pull out couch and the bed in the couch wouldn’t even pull out and the lady staff member couldn’t even open it. Then they refused to give me a refund after I could. It even stay there. The man on staff in the morning was very unprofessional and rude. Would NEVER recommend this hotel to anyone!

2/10

Poor

19 Mar 2026

Samir

The font lady stayed on her phone using it on speaker while checking us in. So rude and why in speaker mode? The carpet had previous customer’s lashes and crumbs so no the carpet wasn’t vacuumed. The bathtub had black stains. Just over all gross. We avoid private hotels for this purpose but here we are!

Family

2/10

Poor

17 Mar 2026

Barbara

We left at 1 am without sleeping.

The check-in process was a bit frustrating because I was trying to hear the girl at the desk over the personal call she had on speaker phone and the guy just kept talking even when she told him she had a customer.

Besides the fact that the AC didn't cool, the refrigerator didn't work, the sink and shower didn't drain, the tub was dirty, and the room itself was dirty and had trash left on the floor... The room started out with a faint cigar smell. We reported it to the front desk to make sure they knew it was there when we checked in, and not from us smoking and they offered room spray, but we expected it would fade quickly enough so we just sprayed a bit of my husband's cologne to freshen the air. Instead of fading, it changed to cigarette smell and then to the smell of marijuana, and then back to cigarette while becoming increasingly stronger and stronger. By 1 am, my husband was hoarse and my throat was burning. That's when he went on google and found multiple reviews stating that there was a horrible smell in the rooms and they were charged $150-250 for smoking in a room they didn't smoke in. The person working the front desk obviously didn't care and insisted that she just worked there and could nothing about the issues and there were no other rooms available.

We travel extensively for business and we rarely leave a bad review, and we have NEVER left in the middle of the night before this.

Partner

4/10

Poor

15 Mar 2026

Michelle

Stayed four days and housekeeping never came in to clean the room. Went to the front desk to ask for clean towels was told to ask housekeeping when i asked for clean towels was told they could only give us 2 sets but we had 4 people checked in. Bathroom tub was stained room had a order. Will never stay here again

Friends_and_family Family

2/10

Poor

15 Mar 2026

Theresa

Did not stay checked in and checked out the shower would not turn off more then just a leak. The room smelled moldy, the refrigerator did not work

6/10

Pleasant

12 Mar 2026

Ralph

My stay was good.

Partner

2/10

Poor

09 Mar 2026

Cleveland

The towels were dingy, No closet, beds were a full size not a queen, only one chair, and pool was out of commission. The staff yelled at my elderly mother after we borrowed a chair for her room.

Family_with_children

2/10

Poor

06 Mar 2026

Deidre

This is a place that you stay when you just need to rest

Family

10/10

Exceptional

01 Mar 2026

Dewey L

clean and pleasant staff

Self

4/10

Poor

19 Feb 2026

Amy

Staff was very kind. The room was clean and bed comfortable. This hotel is in need of a remodel and some soundproofing.

8/10

Excellent

15 Feb 2026

Lamar

Location

Partner

4/10

Poor

12 Feb 2026

Buford

it was ok

Business

8/10

Excellent

07 Feb 2026

Kathy

Decent location. Not the cleanest room, but lately I have found that to be the case in my travels. It was a quick stop for a bed pretty much, so I don’t have a lot to say about it.

8/10

Excellent

19 Jan 2026

andreana

Yes

Partner

6/10

Pleasant

04 Jan 2026

Cranston

More towels. Better breakfast

6/10

Pleasant

18 Dec 2025

Susan

The property is clean but it's dated and needs a lot of freshening up. There is evidence of effort - nice shiny floors and fairly new carpet, but there are marks on the walls and patched areas. The ONE elevator is dark and dingy. The receptionist was nice but I couldn't understand half of what she said. I tried to get on Wi-Fi and wasn't able to connect. We were placed in a room on the interstate highway side and the traffic was noisy. It wasn't horrible but I wouldn't stay here again.

Leisure Family

10/10

Exceptional

15 Dec 2025

Starla

yes , yes , yes would gladly stay again

Leisure Partner

6/10

Pleasant

14 Dec 2025

Sara

The staff was extremely polite and helpful, I have absolutely no complaints about them. However, the room quality was not ideal. From the chair in the room being very old and having large rips all over it, to the table lamp shade being held up on one side by a random screw. The entire room looked very cobbled together and poorly built/ fixed. The overall stay was nice, including the provided breakfast but you are getting what you pay for in the aspect of a cheap hotel room.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Cleterria

Everything was nice.

6/10

Pleasant

10 Dec 2025

Kenda

Great

Business Self

10/10

Exceptional

09 Dec 2025

Starla

all of it

Leisure Partner

10/10

Exceptional

06 Dec 2025

Starla

yes , yes , yes

Partner

4/10

Poor

04 Dec 2025

Matthew

I started staying here a few years ago on my yearly trip and it has deteriorated a bit. No water pressure. Parking sucks. If you come in after 4pm you will park around the back and walk around to the front because they refuse to now use back entrance as an entrance. It smells. Its always loud.

6/10

Pleasant

01 Dec 2025

Jessica

The lobby was clean but the rooms smelled of smoke. They need some upgrades to the rooms and bathroom. The staff were friendly and breakfast was good.

Leisure Family

4/10

Poor

30 Nov 2025

Joshua

The bathroom was in bad shape. Built-up soap still in the tub, rust and wall damage, looked like someone had spit toothpaste on the faucet that hadn’t been cleaned off. Remote and TV didn’t completely work.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Dewayne

Staff was very pleasant and helpful. Was not able to get my suit swept , mopped, or vacuumed but it was nice non the less. I will use them again. Fresh clean smell when you walk in. Nice place overall.

Leisure Partner

6/10

Pleasant

29 Nov 2025

Olivia

It was ok the bathroom water could have been a little more hotter and the shower curtain could use some fixing but overall it was a ok stay for us

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Derrick

Some upkeep. But it's a nice place and nice staff

2/10

Poor

18 Nov 2025

yeimy

This hotel was really bad and customer services was the same. The rooms smelled like wet not a good experience

Business Self

8/10

Excellent

16 Nov 2025

Mary

Property was well maintained. Unfortunately being next to the interstate we heard traffic all night. So sound proofing the room would have helped. The bed was comfortable and breakfast was the normal free breakfast fare.

10/10

Exceptional

14 Nov 2025

Jeremy

Friendly staff and great room!

Leisure Family

8/10

Excellent

13 Nov 2025

Christopher

Location

Business

2/10

Poor

01 Nov 2025

Ada

This is one nasty hotel! My introduction to the hotel room was seeing The water in the sink was slow to drain, after washing your hands, the particles left from your hand sticks to the bottom and side of the sink due the slow drain, very gross. The bathroom was without a tub just open to the floor to drain. The water pressure was very low, and the bathroom only had one small counter with the sink that doesn’t fit much else. I flipped my bed cover over and the mattress topper was gross yellow with multiple tears, like they keep recycling the same ol mattress topper already ripping with strain. The lady in the front desk told me the yellow gross strains on the mattress topper was due to bleach caused by reusing the topper over and over (go figure). I paid for 3 nights but was on edge the entire time. This hotel is not clean!

10/10

Exceptional

29 Oct 2025

Beunca

Great service clean room

6/10

Pleasant

26 Oct 2025

Randy

Don’t let the lobby for you, it’s an old property. And the room is reflected. The deodorizing spray that greeted us in our bedroom was overwhelming. Made me wonder what was in there before we were!

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Amy

Parking seemed a little dark and unseen but it was okay.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Leslie

It was a pleasant stay with the exception of the mildew smell i think it was coming from the Air Conditioner. I was greeted when i arrived and the lady at the desk was vey pleasant, and helpful.

10/10

Exceptional

17 Oct 2025

Jasmine

Rooms were nice and clean. Bed was very comfortable.. employees are nice and friendly. Would definitely book again.. hotel is close to a lot of good restaurants and stores.

Partner

2/10

Poor

13 Oct 2025

Vince

An employee walk in our room while I was changing. She turned around and ran down the hall. When I asked the front desk why an employee would enter our room, the comment was, “she didn’t know anyone was in there.”

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Willie R.

It was real safe

Leisure Partner

2/10

Poor

26 Sep 2025

almiter

The hotel is run down with bugs and staff needs training asap double charge on hotel and they asked for $50 cash deposit horrible

Business_and_leisure Self

4/10

Poor

22 Sep 2025

heather

I would not recommend this hotel, our experience was absolutely terrible. We stayed 2 nights. When we arrived at our room we were met with the smell of mildew. The sheets and pillows were all damp and there was mold on the ceiling from the obvious moisture issues. I went to check the bathroom and found hair in the shower floor and the walls, as well as pubic hair, pee and dust all over the base of the toilet. The provided shampoo bottles in the shower had black stuff all over them, resembling body scum from not being cleaned. I wiped it with my finger and it came off so my suspicions were correct. The bathroom sink would not drain. On our second night as we were watching tv a roach called across the wall. People were running up and down the halls at 1 am. We were on the ground level and someone was outside our window smoking and the ac pulled the smoke In our room in the middle of the night. The curtains were broken and wouldn’t stay closed, I had to use a hair clip to keep them shut. I would never stay here again.

Business Family_with_children

8/10

Excellent

17 Sep 2025

Cody

Parking is a little awkard but nice place to stay.

Leisure Partner

4/10

Poor

15 Sep 2025

Andrew Ray

It was very noisy, dirty, and unsanitary. The bathroom sink faucet was loose and moved around and the hot side was cold and the cold side was hot. The sheets and blankets had such a strong 'perfumy' smell it plugged up our sinuses. We had to remove them and use towels as blankets. We should be refunded our money frankly.

6/10

Pleasant

13 Sep 2025

Terica

Guests on my floor slammed their doors into the morning hours. A few sketchy characters linger around in front of the main entrance and parking lot at night.

Leisure Self

2/10

Poor

07 Sep 2025

Naticole

The area was quiet and convenient. Not to far away from shopping or dining. The staff was great and very helpful

Leisure Partner

10/10

Exceptional

06 Sep 2025

Thomas

Stay

It was excellent

Partner

4/10

Poor

24 Aug 2025

jacquelyn

Apon arrival, mu friends and I wanted to relax. There was a chicken bone under the sheet and food crumbs on the floor. I told the front desk and asked if we could have a new room that was clean. The only solution we were given was to change our own bed sheets.
Toliet seat was broken, place smelled of mildew. Got a standard email apology from the manager. Seemed like a copy and paste. We deserve at the very least one day of a refund

6/10

Pleasant

22 Aug 2025

Addie

The property smelled damp.

8/10

Excellent

20 Aug 2025

Vanessa

Decent overnight

Cracks in ceiling, A/C unit took too long to cool room, bathtub stained and looked dirty. The water pressure wasn’t too good. The staff was very friendly and helpful.

Partner

8/10

Excellent

16 Aug 2025

Terrall

It was a good stay.

8/10

Excellent

12 Aug 2025

Jeremy

Nice, clean, convenient

6/10

Pleasant

10 Aug 2025

Natasha

The front desk staff was great; however, the maid service was not great. I came back to my room and the bed looked like a5 just old made it up. Pillows thrown on it looking like they did when we woke up (not fluffed out), the sheets were 1/2 tucked on one side and not tucked on the other. Nothing was smoothed down. I wish I could post the pics.

Leisure Family

8/10

Excellent

31 Jul 2025

Deterria

This property has the biggest outdoor pool in the area. There are a lot of restaurants that take less than 5 minute to walk to. Near Walmart,Petco, etc. the only thing I did not really like about the property was the use of the induction stovetop. I had bought a room with the stovetop to cook in. I was informed that they could not turn on the stovetop at all after I went and bought what I needed.

Leisure Partner

2/10

Poor

20 Jul 2025

Cody

Mold in bathroom, check in issues , lot of maintenance issues

Business_and_leisure Family

2/10

Poor

19 Jul 2025

Deana

0 out of 10 wouldn’t recommend. Rooms were filthy and smelled terrible. There were holes in the walls. Bathroom door didn’t close well. Hotel lobbies ceiling was leaking in multiple sections. Pool was barely opened for usage. Housekeepers didn’t want to clean your rooms properly. Ice machine didn’t work either.

Leisure Family_with_children

4/10

Poor

16 Jul 2025

Nicole

Needs repairs

Hole in the shower enclosure looked like it was where a previous guest punched the wall

Partner

10/10

Exceptional

15 Jul 2025

Jennifer

Quick Trip

Great for overnight stay

10/10

Exceptional

15 Jul 2025

Matthew

Good

Good for overnight stay

4/10

Poor

12 Jul 2025

angela

Never again will I stay here

Ice machine always empty. Sliding door of bathroom shower did not shut, never left 4 towels for our party of 4, ran out of fruit for breakfast, TV in lobby didn’t work, musky smell in room, room humid leaving items in room wet, AC loud, front office staff not eager to help, roof had multiple leaks. Ceiling tiles stained and exposed in breakfast area.

Friends_and_family Family

2/10

Poor

10 Jul 2025

Ralph

Don’t stay here

Room and hotel had a horrible smells and dirty

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Desirea

It was very easy to find

10/10

Exceptional

07 Jul 2025

Laura

😌 Relaxed

I love this place. Wonderful staff. Very attentive to your needs. Very comfortable, clean, and inviting.

Business

8/10

Excellent

06 Jul 2025

Johnathan

It was nice

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Jaquan

This is always a nice and relaxing property to stay at. The staff is very helpful.

Business Self

10/10

Exceptional

27 Jun 2025

Jaquan

Great!!

2/10

Poor

15 Jun 2025

Samantha

The room smelled of mildew and was very humid. The walls in the bathroom was dirty

Leisure Family

8/10

Excellent

12 Jun 2025

FLORSTINE

1 night stay I came to get 5-hour sleep 😴Rest Stop 😴

Leisure Family

10/10

Exceptional

02 Jun 2025

Laura

Great staff. Pleasant environment.

Business

6/10

Pleasant

02 Jun 2025

Randy

This is a very noisy property

Place is not very clean and it’s really loud. Guests were very noisy. Moldy bathroom.

Even though it is very small, the bed was very comfortable

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Dorothy

The staff was very friendly, very helpful. The hotel was very clean. It was very convenient to where we were going, and we felt safe.

Leisure Family

8/10

Excellent

31 May 2025

Johnnette

Management was helpful

4/10

Poor

30 May 2025

Chevy

I was traveling from out of state has some car issues had to wait on road side assistance i made it there late no refund was given never got a chance to check in

8/10

Excellent

30 May 2025

Jaquan

It. Was good

Self

4/10

Poor

28 May 2025

Renea

Rooms aren’t very clean, housekeeping did poor job and bathrooms have mold and wet smell

Leisure Friends