Name: Holiday Inn Express and Suites Southaven Central -
Address: 7237 Southcrest Parkway, Southaven, 38671, US

8/10

Excellent

22 Jul 2026

Lakeisha

Breakfast was great and fresh,Rooms were very spacious and clean, Staff was great,especially the young lady on the 2nd shift, She has a welcoming smile and I felt very safe no matter where I park.

2/10

Poor

21 Jul 2026

David

furniture in room was awful, like a baby had spit up on the chair and desk chair.

breakfast was good.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Teneille

Everyone was so nice, and it was so clean!

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Mark

The room was nice, we were able to check in with no problems, got to our room late late in the evening, the thermostat showed the temperature at 73. After four showers and being there for an hour it got to 75 degrees, The AC took the rest of the night to cool the room back to 73. And it was loud. Otherwise it was a nice stay.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Lissette

Clean, quiet - we came here after leaving a terrible hotel in the area and this was exactly what we needed.

Family_with_children

4/10

Poor

10 Jul 2026

Haigang

Hotel is clean however service is poor. Air conditioner cannot change the direction of fan, you cannot sit in front the table as the fan is blowing to you. It is bad. Not good to stay.

Partner

10/10

Exceptional

05 Jul 2026

Khristian

Everything was clean and staff was friendly, would definitely stay again.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Emily

The pull out couch mattress was awful. The staff was bothered by any guest asking for anything. It was not worth the price we paid to stay there.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Elizabeth Ann

Convenient location to Launder's Arena and restaurants

Family

10/10

Exceptional

20 Jun 2026

Robert

Needed towel hook/bar next to tub.

10/10

Exceptional

19 Jun 2026

Julie

There were a couple sticky spots on the carpet, but otherwise, fantastic!!

Partner

10/10

Exceptional

13 Jun 2026

Jane

Room was clean and spacious size. Bathroom was clean. spacious and great arrangement. Enjoyed the pull-out double sofa bed, it was soft and provided adequate the extra sleeping space needed.Front desk staff were so nice during check-in and check-out and provided linen needed for pull-out sofa bed without any hesitation after we checked in. The breakfast was awesome and the buffet area was neat, spacious and looked appealing.
The parking area was a little tight but we were able to park our automobile in front of our room.

Family

4/10

Poor

08 Jun 2026

Eddie

The place was nice. The pool was crowded and we had front desk call and get on to us at 9 am while we were packing to check out.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Tim

very clean!

Partner

10/10

Exceptional

26 May 2026

Adriane

We loved Carla! She was so helpful and sweet to our family! Thank you for a wonderful stay!

Family_with_children

10/10

Exceptional

21 May 2026

William

Great all around

10/10

Exceptional

19 May 2026

John

This property is a shining example of what a mid tier hotel should be. Property and rooms impeccably clean. No crappy coffee maker, coffee is made to order machine in lobby. Breakfast top notch, multiple friendly staff smiling and hustling to make it all happen. Nice outside sitting area. Great work all and thanks.

10/10

Exceptional

11 May 2026

Kimberley

Visited from May 7-9, 2026. Only two complaints and we were on the 4th floor, workers or someone left dirt on hallway carpet and carpet was not vacuumed from time we got there till time we left. No, I forgot to mention it to hotel front desk or cleaning staff but you couldn’t miss it. Lastly, room did not smell fresh although clean. We sprayed freshner by air when it came on and that helped for the stay. It’s understood that air and/or heat does not run 24 hours per day when room is not occupied. So I recommend taking air freshner or Lysol spray to brighten stale odor in room. Otherwise, I’d stay again and again and again.

Compliments: staff that I encountered, very friendly and courteous and helpful. Breakfast, good!!! Hit the spot each morning and plentiful!!!

Area: very busy with lots of restaurants of all kinds, shopping, even Dollar Tree/Walmart!!! Close to highway and every now and then, you’d hear the airplanes flying over but never bothered my sleep.

Family

6/10

Pleasant

11 May 2026

Kiesha

Parking was good. Front desk staff could have been more accommodating. We had ants in our room, the ants got into our food and snacks, front desk did not offer accommodations, however, maintenance came right away to spray.

Partner

10/10

Exceptional

08 May 2026

Aaron

👍

2/10

Poor

04 May 2026

Juan

My experience at this Holiday Inn location on 05/02/26 around 11:00 a.m. was completely unacceptable.

The front desk attendant was not at her post and appeared to be hiding in a back office. I only received assistance after asking a housekeeping employee in the coffee area, who had to go into the office to locate her. Guests should not have to track down staff just to get basic service.

When she finally came out, her attitude was openly rude and dismissive. She provided vague, minimal answers and, when I asked reasonable follow-up questions, she reacted with clear irritation—rolling her eyes and frowning at my wife. That kind of behavior is disrespectful and unprofessional under any circumstances.

When I asked for her name, she refused to provide it and instead claimed she was the manager, stating no one else was available to assist. She then abruptly walked away mid-conversation and returned to the back office without offering any help or resolution.

I have stayed at many Holiday Inn properties over the years, and this was by far the worst level of service I have experienced. If this individual is truly a manager, that makes the situation even more concerning. This reflects a serious failure in customer service standards and accountability.

Family_with_children

10/10

Exceptional

03 May 2026

Nancy

Clean, quiet, and spacious room.

8/10

Excellent

30 Apr 2026

Allen

Noisy neighbors above us, loud talking and kids running
across the floor until they finally fell asleep, or perhaps someone complained.

Family

10/10

Exceptional

27 Apr 2026

Jane

Very clean

Business_and_leisure Self

10/10

Exceptional

26 Apr 2026

Maggie

Very clean reasonable price good location breakfast lots of choices

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Jerri

The breakfast

2/10

Poor

21 Apr 2026

Elizabeth

My trip was ended early due to complications with my room (shower leaking into the front door) and staff having poor customer service. Manger yelling at me, blaming me for them not communicating and failing to give me the room I paid for. Horrible experience. No meat at breakfast with a full hour left. Room smelled. Room description incorrect

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Patricia

Room was nice and clean.

Family_with_children

10/10

Exceptional

18 Apr 2026

Levon

Enjoyed!

Partner

8/10

Excellent

12 Apr 2026

Deoqua

The bathroom could have been cleaned a little better.

10/10

Exceptional

05 Apr 2026

Mya

Our stay was very nice. The lady who checked us in was super sweet and friendly.
We arrived earlier than expected so I was expecting for our room to not be ready however, they had a room available. The rooms were spacious and clean. The breakfast was good and I like that they switch the items up. The pool area was also nice and clean. Overall, we had a lovely stay and I really liked how this hotel made sure that everything was clean.

Family_with_children

10/10

Exceptional

17 Mar 2026

Carl

Clean and quiet place

Family

8/10

Excellent

09 Mar 2026

William

We chose this hotel for its indoor pool for the kids. It was being painted and no notice was given. We could have saved over half by booking a hotel with no indoor pool and kids were disappointed on their spring break trip so this was a big letdown for us. There were ants on the upholstered chair. Otherwise everything was great

Family_with_children

4/10

Poor

04 Mar 2026

Gabrielle

Everything was okay besides my room not being ready at 5pm, they put somebody in my purchased room.

Family_with_children

10/10

Exceptional

02 Mar 2026

Steven

Clean rooms. Good breakfast.

Friends

10/10

Exceptional

23 Feb 2026

Jordan

Room was spotless. Great location

Family_with_children

8/10

Excellent

22 Feb 2026

Bill

Room very nice and spacious

Partner

10/10

Exceptional

21 Feb 2026

Peggy

The room was wonderful the staff was so sweet. The breakfast was awesome and I will highly recommend staying at Holiday inn express and it was my first time staying in a Holiday Inn so thank you so much and God Bless

Partner

10/10

Exceptional

16 Feb 2026

Frankie

Yes some others could be a little more friendly but not rude at all

Partner

10/10

Exceptional

15 Feb 2026

Sabrina

Great Customer Service all around! I was very pleased!!

8/10

Excellent

02 Feb 2026

Monica

Room was clean and very nice, but the bathroom door was hard yo close

Business Partner

10/10

Exceptional

21 Jan 2026

Mary

Yes. Everyone was very polite, respectful and helpful.

Business

8/10

Excellent

11 Jan 2026

Sue

The room was very clean

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Rodney

Very nice place

10/10

Exceptional

09 Jan 2026

Travis

Room nice and clean. Safe environment. Breakfast was very good

8/10

Excellent

07 Jan 2026

Deangelia

Yes

10/10

Exceptional

31 Dec 2025

Danielle

Really nice hotel

Leisure Family

8/10

Excellent

30 Dec 2025

Matt

It was clean, but was not told the pool was closed and requested a crib but they said they only had one and someone else already got it

10/10

Exceptional

28 Dec 2025

Megan

Very nice! No complaints. Everyone is super nice and hotel is very clean!

8/10

Excellent

28 Dec 2025

Venipa R

Clean room, comfortable bed

Friends_and_family Friends

10/10

Exceptional

24 Dec 2025

Austin

The only complaint I had about the stay was the beds were not as soft as I’d prefer but overall was a great stay

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Haim

All

Partner

8/10

Excellent

16 Dec 2025

Dollie

Room and beds were very comfortable. Breakfast was good. Clean place.

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Kevin

Staff was great

10/10

Exceptional

11 Dec 2025

David

Everything was great!

Business_and_leisure Self

8/10

Excellent

08 Dec 2025

April

The room and hotel were very clean and updated. Staff was very nice. The indoor pool was very nice. Our only complaint was all the noise, which we realize isn’t necessarily the hotel’s fault! We heard the elevators and our upstairs neighbors all night long.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Nicole

The room was clean. Parking was easy. My family and I felt safe. The clerk wasn’t friendly. She was very short when I had questions. Maybe she was having a bad day. Other than that the stay was fine.

Leisure Family

4/10

Poor

02 Dec 2025

Makenna

Mold in the bathroom, tv didn’t work and there were no sheets or pillows for the pull-out sofa bed. When leaving, a note was left at the front desk for the manager, who never called or anything. Would not recommend.

4/10

Poor

30 Nov 2025

Angela

Customer service was not good. Housekeeping did not clean my room once. Since I been there and I was there 4 days. When I spoke to the front desk, they assured that they will clean my room, when I came back it was still not clean. The next day I ask the same thing to one of the house lees on the floor they told me my room was not on their list. The next day I went to the front desk, the clerk said on the housekeeper checklist it stated she cleaned it. I been in the business 25+ years to know that my room was not cleaned, I was told they don’t make beds in the guest rooms? I understand not changing the sheets on the 3rd day or when requested. But instead of apologizing and getting it cleaned and follow up to check would have been great. I paid 600.00 plus some change to stay there.

Leisure Family

10/10

Exceptional

29 Nov 2025

Getaldine

Yes

Leisure Family

10/10

Exceptional

23 Nov 2025

Mindy

Nice room and friendly staff.

10/10

Exceptional

21 Nov 2025

Cindy

Room was clean and comfortable. Breakfast was warm fresh and had plenty of options. Staff was courteous and helpful.

Leisure Family

8/10

Excellent

27 Oct 2025

Tabitha

Good

10/10

Exceptional

22 Oct 2025

HUGH

Great

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Carol

Safe parking.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Erica

Female at desk during night shift was unpleasant and usually not at the desk. The card in the room states room refresh will occur on your second night of stay. By night three we still hadn’t had our room cleaned. The lady at the desk said we needed to call to request it - I let her know that’s not what the card in the room said, otherwise I would have done so. I asked for additional towels and she told me she couldn’t give me any until I brought down my dirty ones. When I explained this should have been done by housekeeping, she told me housekeeping was not there at night (obviously). I went back to my room, grabbed all my dirty towels and brought them down to the front desk and she finally gave me new ones. The front desk male the next morning apologized for the misinformation and stated housekeeping is not available on Sundays and assured our room would be cleaned that day (Monday) and it was. Everything else was a pleasant experience!

Leisure Family

10/10

Exceptional

17 Oct 2025

Mike

Great hotel, good breakfast, lots of hot water, good WiFi, convenient location.

Partner

10/10

Exceptional

13 Oct 2025

Julius

It’s good

10/10

Exceptional

10 Oct 2025

Jeanette

Great place to stay!

Partner

10/10

Exceptional

08 Oct 2025

Deandrea

loved it

Friends_and_family Friends

2/10

Poor

04 Oct 2025

Bert

Arrived. Parking lot blocked by Semi Tractor Trailer for west exit of parking lot.
I was pulling a car trailer and had to drive over curb to get turned around
Receptionist indicated that Semi driver had special authorization to park there.
Went to front desk and checked in.
Room key did not work on assigned room. After returning to front desk and reprogramming key,I went back to the room.
Room was not clean, bottles of beer sitting on floor. Bedding and bathroom not cleaned or serviced.
Returned to front desk.
Clerk apologized for messy room and assigned me a different room. Went to that room and keys would not work.
Again returned to front desk and receptionist reprogrammed the keys for the new room.
I have stayed at this location before. Never experienced this poor of service on previous visit.
Definitely, will not return.

Leisure Friends

10/10

Exceptional

28 Sep 2025

Lillian

Friendly staff.

Business_and_leisure Friends

6/10

Pleasant

22 Sep 2025

Katrisa

Couldn’t really sleep due to all of the banging. The beds were really comfortable the housekeepers and the lady that put out the breakfast were the best staff members. The floor was wet with no caution sign so I slipped.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

MARK

I would stay here again

Business_and_leisure

10/10

Exceptional

21 Sep 2025

Roque

Great staff and very helpful

Leisure Family_with_children

10/10

Exceptional

16 Sep 2025

Jaime

Very quiet and ac gets very cold lol

Leisure

8/10

Excellent

12 Sep 2025

Larry

Breakfast offerings were very good. Staff was friendly. The elevator had a sickening oily smell. The room above us had noisy creaking floor boards. The refrigerator in our room was turned off, I assume by the staff as instructed, and took a day to get cold. It also had no freezer compartment. The free coffee machines were an excellent idea.

Leisure

6/10

Pleasant

07 Sep 2025

Davina

Property was in a great location. Near shopping and dining options. Hotel was clean. My only disappointment was the breakfast. It was ok.

Leisure Family

8/10

Excellent

19 Aug 2025

Samantha

The ladies at the front desk were very nice, only thing I could complain about it the walls were pretty dirty in the room. But other than that, I’d stay again for sure. Good breakfast, nice staff, well worth it. Thank you!!!

Leisure Family

6/10

Pleasant

19 Aug 2025

Kathy

The property was nice but repairs are needed. My AC was leaking and the doors are unusually heavy. The faucet in the bathtub dripped and the toilet was not properly secured to the floor.

Business_and_leisure Friends

8/10

Excellent

18 Aug 2025

Diana

The room was clean. Only thing I didn't like was the smell on the elevators.

10/10

Exceptional

18 Aug 2025

Sheldon J.

Awesome breakfast

Leisure

10/10

Exceptional

17 Aug 2025

Jennifer

Very easy to find and easy check in

8/10

Excellent

02 Aug 2025

Derrick

Everything was okay. Wish you could check in earlier

Leisure Self

10/10

Exceptional

27 Jul 2025

Veronica

The front desk clerk was nice enough to let me do a early check-in. I arrived about 2:27 and she didn't giveme any hassle or anything. She kindly checked me in. I was so happy about that because I wasnt feeling the best and i just wanted to lay down. I got to my room and it was even better. I walk into this King suite that smells and looks very fresh. Now it doesnt matter how clean a room looks but when I travel I always wipe and lysol everything down. But I felt so great knowing how clean it was pryor to me wiping. Even my wipes werent filled with dirty residue from wiping. I love that I was able to take a nap in piece and knowing I was in a very clean space. The bathroom and its shower was even cleaned well. However, the only mishap was the toilet and the air. It was shakey for some reason. The air blew great but for some reason was leaking water but those are small fixes. However I would definitely stay here again and again if I know for sure my room would be in as great condition as the last one. Overall I would rate this hotel a 4.8 out of a 5. The breakfast was even good to say it was a continental breakfast. I loved my stay and the housekeeping were mui bien. VERY VERY NICE.

Business_and_leisure Self

10/10

Exceptional

22 Jul 2025

Beverly

Nice, convenient location.

Leisure Family

10/10

Exceptional

20 Jul 2025

Maranda

Had an amazing time

Leisure Family

10/10

Exceptional

17 Jul 2025

Kris

Great hotel. Comfortable and clean!

Leisure Partner

2/10

Poor

16 Jul 2025

Julieta

I have been

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Beverly

I would recommend! We are staying here another night on our way back home.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Reginald

Great service!

Leisure Family

8/10

Excellent

10 Jul 2025

Frank

Nice place convenient location
Good morning breakfast station

Leisure Family

4/10

Poor

29 Jun 2025

Jeffery

The hotel was in a good area, however, the beds were terrible and the breakfast area was not clean.

6/10

Pleasant

25 Jun 2025

Connie

No weekend room cleaning

Although the hotel was in a good location, there were no services for cleaning the room or ability to get clean towels provided during the weekend. The trash bins at the front of the hotel were overflowing with trash at the front entry. The staff did not appear to take pride in their jobs, and were not welcoming or helpful when asked questions or even when registering.

Friends_and_family Family

4/10

Poor

24 Jun 2025

joshua

The staff was friendly which is why I’m going with two stars.
The room was worn out, with a mystery clump under the pullout bed that looked like poo.
The pool area was dirty with piles of trash, and we were largely able to wash the smell out of the swimming suites, but my wife’s suit might be a lost cause.

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Teresa

Smelled great when we walked into the lobby. Breakfast bar was constantly maintained, cleaned and restocked. The room was really nice. Plenty of places to grab a bite to eat nearby.

Leisure

10/10

Exceptional

19 Jun 2025

Angela

Great staff and services available

Leisure Family

6/10

Pleasant

15 Jun 2025

DELYNDA

I booked a suite with multiple beds and sofa bed and they didn’t have the one that was booked available. The lady at the front desk was really nice and moved me and my friends into a king suite with sofa bed.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2025

Tammy

Good service, clean

Leisure Family

10/10

Exceptional

12 Jun 2025

jarred

Great