Name: Americas Best Value Inn Suites Southaven/Memphis
Address: 7100 Sutton Place, Horn Lake, 38637, US

10/10

Exceptional

24 May 2026

Jenniffer

Very excellent customer service.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Mindy

Room was clean and quiet

Friends

6/10

Pleasant

15 Apr 2026

Nicole

The room was large, but had an odor. We heard people going down the hall all night, could hear people talking through the wall and the door to the room, and the \"courtesy breakfast\" was lacking. The gym was ok but closed at 10.

The area seemed \"fairly\" safe.

I would not stay here again.

Business

4/10

Poor

10 Apr 2026

Hannah

Manager had to call someone to come to the desk to check in then no one to make sure your checked out who i assume was the manager had to look and then checked me out.

Self

2/10

Poor

03 Apr 2026

Amy

We stayed in room 122. Unknown to us. The room was near a public restroom. All night long the door slammed from individuals going in and out. An easy fix would be adjusting the gas shock to soften the door closure, or at minimum add rubber bumpers to stop the loud bang every time someone enters or exits. Horrible experience.

10/10

Exceptional

24 Mar 2026

Terry

Pool was closed, there was rarely anyone at the desk. You had to call a number and wait for them to come down.
I did t use the breakfast, even the desk clerk sounded disappointed that it was \"just a cold breakfast.\"

Self

8/10

Excellent

21 Mar 2026

Barbara

The pool was closed, the bathroom had some what look like pubic hair on wall but overall the room was nice the staff was polite and I would stay there again.

Family_with_children

4/10

Poor

25 Feb 2026

Sharon

Hotel is outdated, breakfast was old orange juice that had a funny smell, a few old danishes, no fresh fruit. The manager had a sign up that said he was in the laundry room and to call his cell phone. No streaming services, very few TV channels to choose from.will not stay here again,

Partner

10/10

Exceptional

20 Feb 2026

Crystal

Clean comfortable large space, more than we needed for one nights but good to know for future reference. Quiet area, close to a few restaurants(you can even walk if you d8nt want to move your vehicle). Great price point for the room accommodations.

Partner

10/10

Exceptional

01 Apr 2025

Sebastien

After staying in a lack luster Abvi in Nashville, this location was a breath of fresh air!

Leisure Family_with_children

10/10

Exceptional

09 Mar 2025

Treniscia

Great

10/10

Exceptional

28 Nov 2024

Alfonso

Excellent place to stay easy access to my work ,dinning and shopping activities

Business_and_leisure Family_with_children

2/10

Poor

21 Aug 2024

Kenja K

Breakfast was stale muffins no coffee and the owners watch the kids in the pool

Family

10/10

Exceptional

14 Aug 2024

H

Good place to stay

4/10

Poor

14 Jul 2024

Kevin

I’m fairly sure there was one person running the entire hotel. No one was ever at the desk—there was always a sign they were in the laundry. At 11:00 pm the same person (I imagine) was vacuuming and moving things around loudly right outside our door. “Breakfast” was grim. I would say the value was very low. Hire staff or close your doors.

Leisure Partner

6/10

Pleasant

13 Jul 2024

Jason

Clean property. Breakfast was basically nonexistent. Coffee was cold and left over from the night before. Stale muffins and cereal is all they offered.

Leisure Family

10/10

Exceptional

21 Jun 2021

Expedia Virtual

Very clean and friendly

Friends_and_family Family

8/10

Excellent

13 Apr 2021

Verified traveler

Nice hotel, just needs better housekeeping.

Room looked, great, modern, friendly staff, but there were stains on the bed sheets, walls, furniture...

Friends_and_family Family

6/10

Pleasant

26 Feb 2021

Verified traveler

Rooms were big and roomy, had a good set up for long stays. Fridge, full size microwave, two burner stove top and kitchen sink and cabinets.

Business Self

10/10

Exceptional

05 Nov 2018

Verified traveler

Nice newer hotel located right off of the highway with a great rate

10/10

Exceptional

26 Oct 2018

Verified traveler

Room as expected... very nice and clean..
Xoxoxo

10/10

Exceptional

21 Oct 2018

Rob

Very nice, clean room. Staff were all friendly and helpful

8/10

Excellent

21 Oct 2018

Wendy

friendly reception staff

We were met by friendly staff. The room looked good and enough space to move around.
The cleanliness left a bit to be desired but the bed was clean and comfortable.
Close to options of different restaurants.
Traffic noise wasn’t an issue.
We did have a noisy patron in the room above us but I didn’t call and complain because it was between midnight and 2 am.
I was wanting to use the laundry facilities which I believe are owned by someone else,I was advised that the dryer wasn’t working but after placing my clothes,powder and money in the washing machine,I discovered that this wasn’t working either. Reception did refund my money.
The breakfast was very basic.
Overall the friendly staff make my rating as high as it is.

8/10

Excellent

11 Oct 2018

Verified traveler

So dirty...

The hotel is updated, the staff is very friendly, the room was comfortable, so the fact that it was so dirty was very disappointing. The shower had hairs all over it and the space under the bathroom sink was extremely dirty. You could tell it hadn’t been swept in a while. The kitchenette counters had crumbs all over. There’s no reason for such simple things to be overlooked.

Partner

10/10

Exceptional

24 Sep 2018

Eddie

It was nice and quiet.

Family

8/10

Excellent

14 Sep 2018

Verified traveler

Very Pleasant Stay

Excellent!

8/10

Excellent

13 Sep 2018

Verified traveler

Very Good

8/10

Excellent

10 Sep 2018

Alicia

Friendly staff nice hotel close to everything around.

10/10

Exceptional

09 Sep 2018

Talmage

Very nice well kept property... our room was immaculate and comfortable.

Family

10/10

Exceptional

03 Sep 2018

James

Everything was great. It was just a little hard to find

Family

6/10

Pleasant

27 Aug 2018

Diane

It looked fairly new or recently remodeled. I like the rooms and the ac worked well. We stayed two nights the second night they must have fumigated it for pests. It was so strong we left to not get a headache from the smell. The room looked clean on first glance. But in between the beds and the kitchen sink counter were not wiped down. Oily telephone and ice tray. Breakfast was bagel with no cream cheese, orange juice with a fly in it and coffee with no substitute sweetener.

10/10

Exceptional

08 Aug 2018

Paul

Great Hotel. Nice front desk people.

Really appreciate the late night check-in. I was exhausted.

10/10

Exceptional

23 Jul 2018

Verified traveler

Service Dog

I have a service dog and you placed me in a handicap room without asking. Excellent! I really enjoyed being given this type of treatment Thank you.

10/10

Exceptional

30 Jun 2018

Verified traveler

The hotel was nice especially for the price. Don’t expect much for the continental breakfast. Basically only had two kinds of cereal, a few pastries, and toast.

2/10

Poor

09 Jun 2018

Verified traveler

The hotel room was filthy. The room had not been dusted, the floors had not been swept up, there was blood and makeup on the pillows, the bed smell like it was just sprayed with deodorizer instead of washing the sheets and the continental breakfast was pathetic.

6/10

Pleasant

28 May 2018

Verified traveler

Rooms were nice, with great decor. The manager and staff were helpful and friendly. House keeping did not clean my room all day. Came back to the room and the room was the same as I left it, with no towels to use. My key did not work to my room nor for the entrance into the facility.

10/10

Exceptional

16 May 2018

Verified traveler

Very nice hotel. The accommodations were Superior, the staff was friendly, receptive, and ready to help at every turn.

6/10

Pleasant

15 May 2018

Justin

Room was nice. Had a small kitchen in it but that is it. No pots,pans,dishes. 3 people in room and had to go get another towl. Next day when cleaned, only left 2 towls again. Breakfast is toast an frosted flakes, no joke. Pool was dirty and greenish in color, 1 reason we booked here so son could swim after playing baseball all day. Had to go to a teamates hotel to swim with them in their hotels pool. Water pressure was bad in shower but sink pressure was good. Had to go to fromt desk to get ice for room. The area around this hotel is dirty, trash everywhere. It isnt the hotels fault for this, but it is the resturants parking lots around this hotel that have a cleaning issue. That is the type of area you are in. The further you go down past this hotel on main road away from Imterstate it gets scetchy quick. Now the other side of the interstate looks like a completly different town. Hey, this hotel wasnt bad priced and i would stay/sleep there again. Wouldnt do much hanging out there though.

10/10

Exceptional

08 May 2018

Erica

Great stay

My friends and I were very pleased with our stay. Our room was very comfortable, and spacious. I wI'll definitely stay again.

Friends

8/10

Excellent

06 May 2018

Verified traveler

little things

Would have been awful hard to find without a GPS. Look close when you get close.
Strange that the hotel didn't have a hotel directory so no help on looking for eating places, hotel rules, etc. Asked at the desk and all the advice they had to offer was tune to channel 7 for a channel list. Pretty strange.
Everything else fine.

6/10

Pleasant

03 May 2018

Verified traveler

It was ok could have been better if the young lady at the front desk had a better attitude.

Family

8/10

Excellent

01 May 2018

Verified traveler

Memphis Overnight

Everything was just fine. It wasn’t overly fancy and we didn’t expect it to be. The breakfast could have had more protein options.

Partner

6/10

Pleasant

23 Apr 2018

Softball Mom

beds uncomfortable and very weird smell.

The stay was fine. The price was great! We were there for a softball tournament and only needed a place to sleep that night. It was definitely fine for our needs, however, their was a very weird smell. Smelled like alcohol that had been tried to be cleaned up. The refrigerator in our room did not work, but the small one did work. The large fridge had a very bad smell only when open, not in the room. Also, there seemed to be some loud people on our hallway. Also \"free breakfast\" was cereal and bagels- we are used to \"hot meals\". Staff was nice.

10/10

Exceptional

12 Apr 2018

Chauntay

Frequent Traveler

My stay here is always good. Very quiet. The only con to this hotel is their breakfast selection.

Partner

4/10

Poor

29 Mar 2018

Kenny

Absolutely disappointing to say the least.

I usually do not give overall bad ratings for anyplace I have stayed at, but this hotel was horrible. Let us start with when I first arrived to check in. I had to wait close to 10 minutes for anyone to even show up at the front desk, but once Eric finally showed up, he was very courteous during the check in process. There was a large dry erase board in the lobby that had a message written on it saying it was a \"totally smoke free facility, but as a courtesy you CAN smoke at the back of the building. Well, it should have specified OUTSIDE the back of the building because the entire lobby area smelled like a huge ashtray. Now, let us speak of the room itself. The bathroom smelled even worse than the lobby, although it appeared \"clean\". . My wife and I literally had to spray perfume in the bathroom in order to actually use it. When I opened the refrigerator door to put some sodas inside it, it felt more like a heater inside than a refrigerator, and it smelled even worse than the bathroom and lobby did. So needless to say, we did NOT use the refrigerator, nor did we leave the bathroom door open. And that bed was so hard, imagine concrete with a think quilt on top. The only positive was that the air conditioning unit worked great. Oh, there was NO information of any kind in the room pertaining to checkout, wi-fi, local places to eat, etc. Over the past 30 years, my wife and I have stayed at many different hotels/motels and this one was without a doubt the absolute WORST ever.

6/10

Pleasant

25 Mar 2018

Verified traveler

Right price but breakfast was lacking

Average hotel and the price was right for our quick stay but the \"free breakfast\" was nothing to rave about (no yogurt or fruit; just toast, mini muffins and cereal). If in the area again we'd spend more and stay elsewhere with a hot and cold breakfast.

Family

10/10

Exceptional

18 Mar 2018

Tanjia

My Memphis!

The staff the friendly and the rooms where clean.

Family

6/10

Pleasant

16 Mar 2018

Nana

Near Memphis

Overall and for the price absolutely fine. Try to get on the back and maybe it will be quieter. There was an odd smell on the second floor. Don’t know what it was. No water pressure for shower. But honestly, even though it doesn’t sound it, it was fine. Particularly roomy!!! Pleasant people!!!!

4/10

Poor

16 Mar 2018

Verified traveler

Affordable

The price was great! The hotel itself was great, but the walls were very thin. I could heard people going in and out off there rooms all night.

10/10

Exceptional

16 Mar 2018

DyAnn

Gem hotel near memphis

This hotel is only two year old! The bedroom area is very spacious and the kitchen section has a good sized refrigerator, microwave and electric burners for easy cooking right here in my hotel room. I will stay here again on my next drive along Interstate 55!

6/10

Pleasant

04 Mar 2018

Valeria

Compliant officer MS Departmentof corrections

The facility is in a great area. An amazing lady checked us in with vibrant spirit. The room was very nice however thewater pressure was low with no hot water like i prefer. I would recommend this hotel because of the amazing lady that checked us in.

10/10

Exceptional

04 Mar 2018

Verified traveler

I love it all room was lovely got unexpected surprise with a kitchen in room which great especially traveling with my 9month baby

10/10

Exceptional

26 Feb 2018

Curtis

Awesome

Wonderful

Family

10/10

Exceptional

25 Feb 2018

Verified traveler

Clean, modern room with microwave, two burner cooktop, and refrigerator. Very nice.

8/10

Excellent

23 Feb 2018

kelly

Nice hotel

Loved the customer service, food was cold, but it was an okay stay. No toilet paper in room however loved the softness of the bed and clean floors

6/10

Pleasant

19 Feb 2018

James

Ok room but good nights sleep.

The staff was nice and helpful. The room was nice but not too clean. Evidence everywhere of a rushed job on cleaning. The tiled area in the entrance of our room was swept out into the hallway just outside our door and was never vacuumed up. In fact, the entire hallway wasn't vacuumed while we were there. The tiled area wasn't swept very well nor did it look to have been mopped.
Breakfast was minimal but cereal and coffee was fine. Grateful to have that.
On a brighter note, Memphis BBQ (featured on the Food Network) was only a block away and the food was off the chain. Prices were very reasonable!

Partner

10/10

Exceptional

17 Feb 2018

Delphine

It was wonderful!!!! Clean, which is at the top of my list for a place to stay!!!! Management and stay were very kind and helpful and made our stay very very pleasant. When we go back to Memphis we will stay there again if there is any availability!!!

Partner

10/10

Exceptional

11 Feb 2018

Sidney

Excellent stay. No complaints besides the kids running around without parents not around. Didn't eat breakfast because I met up with some friends and ate breakfast at IHOP then flew out FedEx. I will be back.

8/10

Excellent

10 Feb 2018

SADIE

GREAT OVERNIGHT STAY

GREAT STAY, WILL BE BACK

Partner

10/10

Exceptional

09 Feb 2018

Verified traveler

Everything was just right except for a few minor details. The trash was not emptied... empty water bottle so nothing serious. Since it is a non-smoking hotel (which was wonderful) several people were always hanging out in the back of the hotel when I was walking my dog. Not a very comfortable feeling sometimes. Otherwise a great dog friendly stay.

10/10

Exceptional

04 Feb 2018

Pamela

The front desk clerk the she was very nice I enjoyed talking with her!

Family

10/10

Exceptional

02 Feb 2018

Sherry

This hotel was absolutely great. Room was very clean with a full size refrigerator, microwave and stove top. Bed was very comfortable. I will definitely stay here again.

Family

6/10

Pleasant

30 Jan 2018

Verified traveler

Not the best place

The stay was ok, water pressure was low in shower and the charged my card for3 nights and we stayed 2 nights. I haven’t received my money back yet!

Partner

8/10

Excellent

29 Jan 2018

Verified traveler

Perhaps it was the location of our room but there were constant doors slamming until 3:45 am.

10/10

Exceptional

23 Jan 2018

Diana M Storment

Feel welcome

My stay as always has been great!!! Miss Carol makes me feel so at home and welcome. I feel safe and at home at the hotel, great location, the best customer service. I live out of town and stay here for work when I have to work late or go in early at a hospital in Memphis and they always find a way to accommodate my needs even in the last minute. My favorite place to stay!!!

10/10

Exceptional

20 Jan 2018

Verified traveler

Excellent stay!!!!

Had a excellent stay. No problems at all and a very comfortable, quiet stay. The only problem I had was the water pressure in the shower and I know it's not their fault because Horn Lake and Southaven are growing extremely fast and have old water lines underground. I am from the area so I know and left for Indianapolis for FedEX. I didn't eat breakfast because I met up with some friends before I left at IHOP.

2/10

Poor

17 Jan 2018

Verified traveler

Cancelled my reservation prior to arrival

At approximately 8:00pm, I received a phone call from someone at the hotel confirming my reservation. I told the woman that I was still coming and would arrive around 11:00pm-12:00am. She stated “okay”, and hung up. When I arrived at the hotel I was told that my reservation had been cancelled because my card was declined, and that they did not have any available rooms. There are a number of problems with this. First, I had just traveled 14 hours to get to Mississippi from Washington, DC . Secondly, the card submitted through the third party site was not the card that I was paying with. Since when does the hotel run your card BEFORE you get there and cancel your reservation without requesting a new card. Furthermore, the woman from the hotel contacted me to confirm, and could have requested another form of payment. When I arrived, the woman working the night shift stated that the manager had been trying to contact me to no avail. This really frustrated me seeing as though she did contact me, and she did speak to me to confirm. This experience left myself and another female in an unknown area at late time. I will not be using this brand or any

6/10

Pleasant

04 Jan 2018

Donna

Nice, nice service. Inadequate breakfast offerings.

Family

8/10

Excellent

03 Jan 2018

Verified traveler

The stay

Way better than most hotels in the area my opinion.

10/10

Exceptional

20 Dec 2017

Ed

Close to interstate with plenty of dining options.

Carol the lady at checkin was one of the nicest person I have ever met. She was all about making the stay enjoyable.

10/10

Exceptional

12 Dec 2017

Verified traveler

Review

It was great up until the water had to be shut off and check out was at 11 so we had to go else where and shower , etc. We didn’t get anything for the inconvenience from management!

Partner

8/10

Excellent

01 Sep 2017

Charles

Short stay in Southaven

The facilities and staff were delightful. It was rather noisy in the hallway with several patrons sitting outside of their room, though. Not sure if management was aware, but I didn't complain because I was unable to stay all night anyway.

Partner

10/10

Exceptional

28 Jul 2017

Gerusa

One of the best!

Great hotel! Frendor staff! Nice pool area. Very clean! We love it!

Partner

10/10

Exceptional

09 Jul 2017

Verified traveler

Stylish, clean, cool.

New, contemporary looking hotel, very spacious rooms. Nice. Very good AC. Love having the kitchen area in the room- very appealing. Common areas and pool very clean. The continental breakfast was as expected, one suggestion- I would love to have some real creamer with coffee- not powder. The one thing I find off-putting about all the new hotels is how bright all the lights are! The room lights and bathroom lights were harsh. I know that is not something that can really be helped, but I have to comment on it. Going into the bathroom in the middle of the night was a shock to the eyeballs!! SO BRIGHT.

Family

8/10

Excellent

03 Jul 2017

Breanna

Weekend Getaway

I took a solo trip just for the weekend. I did have to wait a little when checking in and checking out. Even though there were a bunch of truck driving school students staying there, it was a quiet hotel. Since it is a smoke-free hotel, there was always a group of people standing outside the doors smoking. My room was very spacious. The breakfast wasn't anything to brag about. I got breakfast elsewhere. There were plenty restaurants and stores in the area. The bed could have been a little softer. Everything was clean. I would definitely stay here again.