Comfort Inn Memphis Airport West

United States , Memphis - TN
Memphis, 3005 Millbranch Road
Show on Google | Map

100 reviews shown

6/10

Pleasant

06 May 2026

David

not bad, but not great. needs maintenance done better. loud AC’s

Partner

4/10

Poor

26 Apr 2026

Rupeshkumar

Breakfast was not at all good. The hotel condition was not that good. Toilet seat cover loose and moving. The elevator stopped working in the afternoon for about 2 hrs.

Family_with_children

4/10

Poor

25 Apr 2026

Rhonda

The girl at the front desk seemed quite annoyed to assist me. Was abrupt when I was trying to communicate with her and rushed like I was interrupting her. I tried to diffuse by asking her how long her shift was. She was working a double but still quite an ugly attitude. She should not be working a front desk job. Made me very uncomfortable to talk to her like she was ready for a fight. Very hostile. Also asked what was on the breakfast menu. She rushed and told me and said it was on my paper. Our non-smoking room was clean although it smelled like someone just smoked in our room every night. Good hot breakfast and clean room.

Partner

2/10

Poor

24 Apr 2026

Kerry

So bad.. worst hotel I’ve stayed in

Self

2/10

Poor

22 Apr 2026

Barry

Terrible attitude at front desk person for late afternoon and evening shift

8/10

Excellent

18 Apr 2026

Jane

Parking was gated, but I guess that meant my car was safe. Made me wonder about the neighborhood.... room was quiet and clean and breakfast was adequate.

Self

8/10

Excellent

17 Apr 2026

Rigoberto

Continental breakfast was okay.
Staff was friendly and helpful.
The hotel is old and the general areas were dirty. Although is supposed to be a smokefree hotel, there were cigarette butts in the stairwells and hallway. The room was clean, but furniture was old. TV was out dated and few channels. Security was great!

Honestly - 2 star hotel for a 4 star price.

10/10

Exceptional

16 Apr 2026

Norris

Yes

Partner

10/10

Exceptional

15 Apr 2026

Terrica

Every thing was great

Self

4/10

Poor

13 Apr 2026

Malinda

Check-in was easy and nice staff person. Place is really dirty, carpets gross, smells, I did not want to touch any surface. You can park your car behind a locked gate, but then the back door is wide open. Did not feel safe, extremely uncomfortable.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Sarunica

Yes

10/10

Exceptional

12 Apr 2026

Elizabeth

Clean room Fast check in

Partner

8/10

Excellent

12 Apr 2026

Donald

Parking was well lit and gated. Reception was wonderful, Air conditioners were very noisy. Great if you need white noise to sleep. Ice machine was broken. Was sufficient for an overnight stay that was close to the airport. Left too early to comment on the breakfast

Family_with_children

10/10

Exceptional

11 Apr 2026

Marylin

Don’t know, left before breakfast to the airport.

Partner

10/10

Exceptional

07 Apr 2026

Conrelli

Yes

Friends_and_family Friends

8/10

Excellent

26 Mar 2026

Sharon

Showing a smile or being cheerful might be an idea for the desk personnel.

Self

10/10

Exceptional

19 Mar 2026

Christopher

Great clean place. Has laundry for guests. No late check out options which i don't like otherwise everything was superb. I appreciate the fact you.can pay security with cash

Partner

2/10

Poor

17 Mar 2026

Thyresha

My current stay was very unpleasant. I found a used condom behind the bed I made staff aware of the issue a picture was taken and uploaded to the staff’s group chat the condom was not removed I was advised to come back to the front desk the next morning to ask for the room to be cleaned. The next day I was told I was too late to have room cleaned. After expressing my concerns a housekeeping manager was called who only made excuses and accused me of refusing cleaning services which was not accurate. I did express my concerns to the general manager who only apologized for the incident and advised he would speak with the housekeeping staff. I don’t feel like that response and course of action was not sufficient do to the nature of the incident. I am very disappointed and will never stay with them again.

Self

10/10

Exceptional

09 Mar 2026

Ollie

Very very nice and neat place

Self

2/10

Poor

08 Mar 2026

Brian

Please do yourself a favor and don’t stay here. There are better options for travelers on a budget a little further away from the airport. I left after being there for under 30 minutes and paid for another hotel.

Self

2/10

Poor

22 Feb 2026

Erin

The room smelled like smoke so we switched rooms and the next room just gave you the feeling that everything was dirty.

Family

10/10

Exceptional

21 Feb 2026

Kobey

Clean room, staff, and nice and delicious breakfast

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Andrew

Amazing hotel. Amazing service. Love this place.

2/10

Poor

15 Feb 2026

Drake

Dirty

Business Friends

8/10

Excellent

15 Feb 2026

Jeremy

Great price, enjoyed breakfast. For the area it was in. It was nice.

Business_and_leisure Family

6/10

Pleasant

05 Feb 2026

JOSEPH

Ac was noisy

Business Self

4/10

Poor

27 Jan 2026

Jong Hee

Smelly room and very !! seriously noisy heater

Business_and_leisure Family_with_children

4/10

Poor

27 Jan 2026

Srinivasa

poor quality and low maintenance

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Kentavion

Whole lot food for breakfast

2/10

Poor

13 Jan 2026

sharon

Rooms are old
Overnight staff

8/10

Excellent

06 Jan 2026

Dyan

Room was ok.

10/10

Exceptional

05 Jan 2026

Kevin

Breakfast was fresh and the parking was safe.

Self

10/10

Exceptional

05 Jan 2026

Gerald

Clean rooms, quiet setting and very understanding management.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Tiara

Safe and clean environment. Breakfast could be more of a variety and more should be made to prevent running out.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Roy

Clean room and the staff was great

Leisure Family_with_children

2/10

Poor

08 Dec 2025

Chris

This was an unfortunate experience! Check in was great, about the only thing.
Computer desk chair in the room was on its last leg, so to say. I sat down in it and when I leaned back the back rest gave out and I about fell backwards. I went and told the night manager about the chair and she seemed to not even care.
A couple hours later I smell something funny coming from the hallway. Someone was smoking marijuana in their room. Mentioned it to management again and she seemed to not really care. Her attitude this whole time was like why are you bothering me.
I had a first floor room which was great cause normally I’m on the top floor, however I was placed in the every last room on the hallway and every time someone went out the stairway door next to my room , when the door closed it made a loud bang that could be heard in my room. Nice large flat screen tv but no HD connection, all channels were blurry.
Went to have coffee from the breakfast area in the morning. The offered pre bagged coffee. Push a button on this machine and it dispenses. It was horrible flavor.
No hot water in bathroom sink in room.
Went to take shower and there was NO hot water. Like it tried to get warm but never go there. Had to basically take a cold shower.
Also the shower head was leaking water at its connection point to the pipe coming out of the wall. Also the told holder in the bathroom was about to fall off the wall.
In short I will never stay here again and don’t recommend it for anyone.

Business_and_leisure Family

10/10

Exceptional

08 Dec 2025

Gerald

Yes

Friends_and_family Family

2/10

Poor

06 Dec 2025

KAYLA

There was no hot water and front desk attendant was very rude. Entire facilities smelled like marijuana. The sheets on the bed were severely stained. When asking the front desk about when the water was going to be fixed she stared at least a week and this was not mentioned at check in and had been out for most of the day per other guest. We have stayed at this hotel for several years for the same event and this was our last time.

Leisure Family

10/10

Exceptional

23 Nov 2025

jesse

Yes, everything was great.

Self

4/10

Poor

17 Nov 2025

jackie

Room smelt like it had been flooded and not properly dried. Musty and damp smell best describes it. There was a handprint in black on the ceiling in two places. The bathroom towels had hair all over them and after 22 hours of traveling I had to sleep on tol of the sheets because of hair and marks in the sheets. I was too exhausted to complain and the girl at the front desk had already been snappy with me..

Breakfast the next morning was not worth it. Watery eggs, pale sausage. When I enquired about times the were snapped at me and they started shutting breakfast down at 8:30.

Horrible experience after traveling that far.

10/10

Exceptional

16 Nov 2025

katie

The staff were amazing!! The rooms were clean quiet and comfortable. Very close to the airport.

Leisure Partner

2/10

Poor

09 Nov 2025

Zaire

The hotel was dirty and smelly. My room smelled like smoke, the workers were rude. The room had only two towels. When I asked for more towels they rudely said they didn't have anymore. I cancelled my stay and checked into a new hotel.

Business_and_leisure Family_with_children

2/10

Poor

26 Oct 2025

Roberto

No clean room and beds is dirty

8/10

Excellent

24 Oct 2025

Douglas

Parking was adequate, staff was mouthy with another guest and wasn’t there for breakfast.

Friends_and_family Family

2/10

Poor

22 Oct 2025

Rachel

Room smell like MILDEW OR MOLD. It was never cleaned.. a hotel staff was rude

Business

6/10

Pleasant

20 Oct 2025

Lojann

Upon checking in the lady at the front desk was busy entertaining a young man who was standing there visiting. She was talking to him more than she spoke to me, she did give me little information about my stay. I felt she was trying to get me out of the way to get back to visiting.

Leisure Family

6/10

Pleasant

12 Oct 2025

Douglas

Light bulb need to be replaced over desk in room. Internet did not work for me. Carpet in hallways was very stained. Breakfast and parking was good.

Business Family

6/10

Pleasant

21 Sep 2025

Norman

Very noisy AC unit

4/10

Poor

06 Sep 2025

tonja

The staff was OK had a little attitude no customer service. The hotel itself was OK. I’ve been in comfort Inn suites all over the world and this was the worst.

Business Self

4/10

Poor

30 Jul 2025

Ocie

Bedding & towels were not changed daily. Elevator had the overpowering and offensive smell of burnt electrical wiring.

2/10

Poor

26 Jul 2025

Phylicia

The elevator was dirty . The carpet in the hallway is stained . My room smelled like cigarettes. Sheets were clean . TV - outdated , only local channels .

Leisure Family

8/10

Excellent

24 Jul 2025

Ma Jocelyn

Staff are friendly especially Paresh.

Business_and_leisure Family

4/10

Poor

17 Jul 2025

Jennifer

Well i made a reservation for the suit when we arrived the room smelled like bug spray. My daughtets and i are very asthmatic. They gave us a smaller room for the same price. The morning manager didnt want to give me money back. Even thoe they had to give us the next room availabe, because of our room not it good condition. The smell was so strong we started coghing immediately. The night shift customer service, Ron did try to help me as much as ge could.

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Sharon

It was not clean and I was told about a deposit, last minute

Leisure

8/10

Excellent

13 Jul 2025

Reta

Just the air conditioner was really noisy

Friends_and_family Family

2/10

Poor

03 Jul 2025

Alexander

I walked into the hotel and it was hot, muggy and smelly inside. My room was equally as so. There were stains on the floor and walls and all over my room. The ac in my screeched and didn’t work. I requested a separate room and it wasn’t any better. Was told no refund would be provided.

I was traveling with my elderly grandparents and they were unable to breathe properly in the room. So i ultimately had to leave with no refund.

Leisure Family

2/10

Poor

28 Jun 2025

Sheila

The place smelled moldy covered up by Glade to give you a headache in the lobby to pretend like it is clean. Then, you get to the room to smell mildew and mold and see unclean place where the plugs in the sinks do not work. We went to a few rooms. We have alergies and it was not healthy environment. They claimed it was dur to the rain.

Business Family

4/10

Poor

17 Jun 2025

Natalie

This is probably the grossest hotel I have stayed at. The carpet in the hallways is absolutely disgusting. The whole place smells bad. The elevator has a STRONG smell of a burnt rubber belt like when your vacuum burns up. I’ve never been to a hotel that charged a $170 deposit until now and this place is definitely not worth it. Spend the extra money and stay somewhere nice.

Leisure Family_with_children

6/10

Pleasant

12 Jun 2025

Nicholas

The ac had a musty smell to it

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Ashley

Pros: breakfast was good and the sheets and toilets seemed clean. Cleaning ladies were nice.

Cons: the floors and walls especially in the hallway were disgusting. The bathroom walls also were dirty. The AC didn’t really work. There was constant noise and movement outside all night that made the room rumble.

I wouldn’t stay here again. I had no idea crime was such a problem in Memphis. I would avoid staying in this city again. Cars have to be locked behind a gate to keep them safe.

Leisure Family_with_children

10/10

Exceptional

29 May 2025

Kaelecia

Good location to airport

Business Family

8/10

Excellent

27 May 2025

Lise

Nice place but not much restaurants near by.

Leisure Friends

10/10

Exceptional

26 May 2025

Willie

Business_and_leisure Family

4/10

Poor

23 May 2025

Stacey

Staff manners not good

Self

8/10

Excellent

21 May 2025

Shawki

Rating

It was okay. 7/10 rating. Could have used room service for more towels.

Business

4/10

Poor

19 May 2025

Deborah

Room was clean but the air conditioner was loud and not very efficient. Was going to spend two nights but they did not seem to care when we told them about loudness. We left after one night.

Friends_and_family Friends

8/10

Excellent

18 May 2025

Cheryl

The staff was nice and it was clean

Leisure Family

8/10

Excellent

17 May 2025

Memphis

Clean good staff

Leisure Self

4/10

Poor

13 May 2025

Eva

I didn't like this place at all. Hotel is in a sketchy industrial area, with fenced and gated parking. At check-in, we were surprised by a $100 deposit request. Told would take 3 to 4 weeks for a refund if deposit was made by card. Also told no receipt for a cash deposit. Room smelled bad upon entering (like a urine smell). Sink bowl had a crack in it. Toilet seat was crooked. Dirt build up in corners of bathroom floor/moulding. Bathroom floor was tacky, made it feel like whole place was dirty. Reservations were made requesting handicap accessible room for 4 people. Told no handicap available so accommodations were very cramped. Also only had two sets of towels for 4 people. Requested the extra towels and clerk was argumentative, but they were provided next morning. Room was serviced while out for the day, but again only left 2 towel sets and had to go through same senario. Also rug had cigarette holes in it and ceiling appeared to have smoke stains and/or water damages. Supposed to be smoke free room. The free breakfast wasn't the best (eggshellsin eggs, stale bread and pastries). We ate at McDonald's the 2nd morning after checking out. I would not recommend this hotel to anyone.

Leisure Family

4/10

Poor

04 May 2025

Julie

NO bugs and a/c worked. Hallway carpets awful and terrible odors inside.check in girl was on personal call entire check in. Was denied extra towels in evening. Tv didn’t work iron board broken shade broken

Leisure Family

4/10

Poor

04 May 2025

Sara

Never again

I couldn’t sleep because the ac makes a loud noise room #216 and the room has a bad odor.

Business

6/10

Pleasant

01 May 2025

Sasa

Noisy AC, late B-fast.

Business Self

10/10

Exceptional

01 May 2025

sharonda

Nice

Leisure Family_with_children

4/10

Poor

29 Apr 2025

Marsha

General manger was very rude. Our bathrooms was not mop so we explained it to him but he made it clear the the room was clean. Only thing we was asking for housekeeping to mop the bathrooms.

Friends_and_family Family

4/10

Poor

27 Apr 2025

BriAnne

The halls and room were filthy. Staff was rude and were not accommodating when request for clean wash clothes and towels was made. The bathroom walls were nasty and the shower curtain was torn. Carpet was disgusting.

Leisure Family

10/10

Exceptional

25 Apr 2025

Marylin

It was clean, the area was quiet. Personal checking in and out were courteous.

8/10

Excellent

20 Apr 2025

Verified traveler

Get what you paid for

The room had a weird smell in it. It wasnt a bad hotel, you get what you paid for. The area isnt a good area. The only close to it to do is Graceland. Lots of businesses around the area had lot cops and their parking lot gated. The hotel parking lot is also gated. They had free wifi and breakfast. They had a gym but its ran down. I wouldnt stay here again mainly because of the area

Partner

6/10

Pleasant

13 Apr 2025

Deenna

The area around the hotel felt a little unsafe. But we had no issues. Front desk attendant was friendly and helpful.

4/10

Poor

13 Apr 2025

Crystal

The first room we were placed in smelled like smoke. We were moved to another room that smelled somewhat better but still had an odor. Pillows and bed were uncomfortable. The room was clean though. Outlets didn’t work by the bed to charge
Our cellphones.

Friends_and_family Family

10/10

Exceptional

10 Apr 2025

Dennis A

Very clean hotel, nice service but most times there was no one at the front desk, they came when they heard someone was there but no bell or camera to alert them. Also desk chair back was broken when we got into the room. Also very noisy with street and airport noise. But great breakfast with lots of variety.

Partner

10/10

Exceptional

02 Apr 2025

Dwayne

Room and interior was very clean.

10/10

Exceptional

29 Mar 2025

Sandro

It was great overall! Just wish they had drawers to put our clothes in

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Cynthia

Quick stop

Over all nice place to sleep before catching an early flight. Just wish bed was a little softer

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Stevi

Gunshots by hotel. Everything was good though. It's Memphis, expect to see something

Leisure Self

4/10

Poor

16 Mar 2025

Danna

Rooms were very adequate hallway carpets needed to be replaced but the worst part was being stuck in the elevator for about 1.5 hrs. Fire department was finally able to get us out.

Partner

10/10

Exceptional

15 Mar 2025

Seongyun

8/10

Excellent

05 Mar 2025

Valerie

The property was very well kept up and clean but house keeping didn’t clean my room not once while I was there

Leisure Self

10/10

Exceptional

03 Mar 2025

Nicole

Staff was friendly and helpful. Room was okay, but it was cheap.

Leisure Family

6/10

Pleasant

23 Feb 2025

Steve

We wanted to walk to the Mexican restaurant that was just 2 blocks down, but after reading reviews, we didn't feel safe to do so. Also the sraff that was supposed to put out breakfast by 7, wasn't even started till 715, then it was after 8 but the time it was complete. People sometimes have to get going, can't wait

Leisure Partner

10/10

Exceptional

14 Feb 2025

Kaime

Wonderful

2/10

Poor

10 Feb 2025

Kenneth

We didn’t end up staying we left 5 minutes into the room. The bed was broken and the room smelled

Business_and_leisure Family_with_children

8/10

Excellent

03 Feb 2025

Tanisha

Close to the Airport

10/10

Exceptional

29 Jan 2025

Nicholas

I was beat from travel, and I felt so safe and relaxed in the comfortable bed.

Business_and_leisure Self

8/10

Excellent

26 Jan 2025

Chakisse

It was great but the air wouldn’t work in the room good and different things wasn’t stocked in the bathroom but over all it was a great stay

Friends_and_family Family

4/10

Poor

20 Jan 2025

Gabriel

Staff was extremely rude and acted extremely inconvenienced at all times. Bed and room was fine, comfortably close to the airport

Leisure Self

2/10

Poor

03 Jan 2025

Guy

Stayed 2 nights. The first night and the next day, no hot water and no tv that afternoon.
Next morning there was hot water.
No reduction in the room rate.
Was not impressed and won’t be back.

Business

8/10

Excellent

01 Jan 2025

Nancy

Electricity was out in half of the main floor impacting lights, hot water and the breakfast service. Front desk said they were working on it when we checked in. But they weren’t. Still nothing 12 hours later. They should have been honest and put us in their partner hotel next door.

Leisure Family

6/10

Pleasant

28 Dec 2024

Mark

Located near the airport in Memphis, which isn't the best area. For hotels in the area it was fine for catching a flight the next morning.

Leisure Family

10/10

Exceptional

22 Dec 2024

Marissa

I was very clean