Sleep Inn Suites Memphis Tn

6/10

Pleasant

25 May 2026

Glenda

The room was not cleaned. I made it in around 3 something in the morning the halls smelled of urine, hall carpet stained all the way to the room. The bathroom shower was full of hair. No one came around to clean the rooms. The sheets had burns in them. The smoke detectors were in the draw and not hung up. It was a non smoking room.

Partner

6/10

Pleasant

25 May 2026

Jacquelyn

The property was fair. The location is not desirable (drifters and homeless). Location was chosen online very last minute. Really needed something fast. Would not recommend for lone women travelers.

Family_with_children

2/10

Poor

19 May 2026

Oybek

Costemer Servise 0 zero Never come back to this Hotel

8/10

Excellent

18 May 2026

Shivaramaraju

Clean rooms , comfortable bed , worth the price

Self

2/10

Poor

18 May 2026

Wanda

I didn't like the check-in fee of a $50 security deposit that has not been refunded. Also didn't like being locked out of my room key didn't work.

Self

2/10

Poor

17 May 2026

Nicole

The AC was working. The room was dirty and the bathroom was filthy

Family_with_children

8/10

Excellent

12 May 2026

Harry

Yes

Partner

8/10

Excellent

11 May 2026

Antonio

Breakfast can be better. Was not able to use pool, ask for towels was told they didn't have.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Sonya

The air was not working first night. Staff fixed it. We had no shower curtain. Had to go buy it. Don’t expect them to clean and service room daily. It does not happen. But it’s ok for the price. The smell when you walk into lobby is Amazing.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Kenya

Convenient for location and price in area... not clean nor is staff ever friendly

Partner

8/10

Excellent

07 May 2026

Kimberly

Better breakfast not toast, cereal, waffles and water and a couple of muffins

4/10

Poor

02 May 2026

Stacy

Air conditioner didn't work well. Headboard on beds wasn't clean. Bathroom wasn't cleaned very well.

Family_with_children

4/10

Poor

25 Apr 2026

Bobby

Looks neat thing like the pictures. Very scary neighborhood. Person riding bike in the hall. Lady walking up and down the hall playing music. Very minimal updates. Previous reviews very misleading

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Christian

The breakfast was great !! Location not so great !!

Self

2/10

Poor

19 Apr 2026

Amourr

I didn’t get to stay the covers had stains the doors had stains the chair had stain the whole room had stains !!!

2/10

Poor

18 Apr 2026

Kenneth

Unsanitary, bed sheets wasn’t clean. Some type odor lingering around

Friends_and_family Family

4/10

Poor

15 Apr 2026

Jason

The bed was nice slept well. Breakfast was waffle maker and toast far cry from decent. AC didn't work well toilet ran . Decent

10/10

Exceptional

15 Apr 2026

HEN

Good thank you

Friends

4/10

Poor

29 Mar 2026

Penny

Room was dirty, including bathroom. Breakfast was terrible, only had waffles, no sweeteners or anything for coffee.

10/10

Exceptional

26 Mar 2026

Shivarama

Clean room

8/10

Excellent

22 Mar 2026

Toshay

Need a litte more cleaning

Friends_and_family Friends

6/10

Pleasant

22 Mar 2026

Victoria

Lots of local businesses near by

Family_with_children

10/10

Exceptional

19 Mar 2026

Laura m

The room was clean and staff was attentive

6/10

Pleasant

16 Mar 2026

Dawna

It was okay, I just wish they had a washer available.

4/10

Poor

13 Mar 2026

Chloe

A lot dirtier than it looks. Stains on sheets.
we were there maybe 9 hours, so it was fine. They had toothpaste, and restocked some of the breakfast when it was nearly empty by the last hour of the prescribed program. It's a budget hotel in Memphis, what you see is what to expect and what you'll get.

Family

10/10

Exceptional

11 Mar 2026

Lataya

Great

4/10

Poor

10 Mar 2026

Stephanie

For the price, location and staff I would have given 3stars but the room ac stopped working after the second night. There was a terrible smell coming from the hallways. The room was over ran by ladybugs and was not thoroughly cleaned,the dressers were sticky and floor was not clean. The staff was very friendly and courteous. You can tell they have made some improvements if they continue to make improvements I would give them another try.

Family_with_children

4/10

Poor

09 Mar 2026

Nicole

Place needs an upgrade. For the price of the room it should look a lot better. The breakfast was trash it was only bagels and coffee. The outside looks terrible it was people hanging outside the front door, ice machine on 5th floor didn’t work. The tub was peeling in the second room the first room shower had a lot of scum build up

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Dannie

Had an unauthorized debit to my card first attempt was 250 which failed then he did 50. After I had checked in over an hour after I checked in this could have placed me in a bind no for warning nothing

4/10

Poor

05 Mar 2026

Kieona

Air stop working I was there for a week every day was a problem with the air. They weren’t cleaning the rooms every day only if u asked

Family_with_children

8/10

Excellent

01 Mar 2026

Deauntae

Everything was cool

4/10

Poor

28 Feb 2026

Kelli

The hotel outside was nice, the lobby was nice and the room floor was ok but on the way to the elevator was a hott mess, the carpet was horrible and filthy, the elevator looked as if it was in a different building. The curtains were filthy and stained, the headboard of the bed was stained and torn. The toilet was very hard to flush, the bathroom sink drain was stuck closed , the bed sheets had cigarette burns. I had some reaction to the bed. Due to our late arrival we stayed since we had a very early long day but checked out the next morning. I immediately went to get benedryl.

Partner

6/10

Pleasant

28 Feb 2026

Tatiana

Rooms are good bathrooms are spacious breakfast is very simple housekeeping needs to wash towels more often if using bleach it's the best using little tables that stores sell that way it's very easy to just the amount and not leaving towels with it causing burnt.

Pet

2/10

Poor

13 Feb 2026

Robert

Our family arrived at 3 AM after booking a last-minute reservation due to traffic delays. Check-in was fine, but the stay quickly deteriorated.
We booked a king room advertised as sleeping three people. The couch did not pull out, and there were no extra blankets in the room. When I called the front desk to request one, the night manager immediately told me — very bluntly — that there were “no extra blankets, period.” When I asked how a room sleeping three could lack bedding, he stated they “assume a child under five sleeps in the bed with adults.”
Despite selecting 2 adults / 1 child (age 10) with no booking warnings, I was repeatedly told the website was “wrong” and that my reservation choice was “impossible.”
When I went to the desk, the night manager was visibly agitated, loudly accused me of being rude, lectured me, and then threatened to evict my family at 3 AM if I did not apologize “properly.” He even threatened to call the police. Another guest who commented was also yelled at.
All of this — over a blanket for my child.
Additionally, there were dead bugs near the A/C unit, and breakfast was extremely disappointing.
I cannot recommend this hotel. The staff’s behavior was shocking and deeply unprofessional.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Tammi

Had no issues besides constantly smelling smoking from others

Leisure Self

10/10

Exceptional

07 Feb 2026

Marcus

Goid stsy

2/10

Poor

18 Jan 2026

Divine

Yes

10/10

Exceptional

14 Jan 2026

Andrea

Great rooms clean and easy on the pockets

6/10

Pleasant

06 Jan 2026

yoshe

Ok

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

Mark

😒

Business_and_leisure Family

6/10

Pleasant

20 Dec 2025

yoshe

Safe stay

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Antonio

It was way better than I expected. Exceeded expectations! Great Stay!

Leisure Self

4/10

Poor

17 Dec 2025

Carlos

Not clean, internet doesn't work, it's more like a motel for low income families, not for business, not breakfast,

Business Family

10/10

Exceptional

16 Dec 2025

Candice

It was fine

Partner

6/10

Pleasant

11 Dec 2025

Ladarius

It was good just poor wifi

2/10

Poor

11 Dec 2025

Irum

Urgent Refund Request – Unacceptable Hotel Conditions

Dear Hotels.com Support,

I am requesting a refund for my recent booking due to extremely unacceptable conditions. The room had a mouse, the tub was dirty, the phone and hair dryer did not work, and the towels had stains while the sheets had holes. The breakfast was misleading—only light coffee and waffles. The hotel atmosphere was unsafe and not kid-friendly, which forced me to leave a day early during my friend’s wedding trip.

This property did not match the description on your website, and the stay failed to meet basic standards. I am requesting a refund for the full stay, or at minimum, the night I could not remain there.

Please confirm receipt and next steps.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Samantha

Room was clean, AC was great (both for cooling and warming), really liked the smell of the shampoo, and the bed was clean and cozy. Husband and I dozed off for 12 hrs! Breakfast selection was a lil limited, but honestly for the price it was all great. Room was missing the iron for the ironing board though, and no hairdryer. There were a few loud individuals at 2am, but they were gone very quick. I suppose it happens in any hotel.

Partner

2/10

Poor

15 Nov 2025

Natalie

Dirty room, whole hotel smelled like weed, very dirty and gross, whole area very run down and did not feel safe as a female walking alone to my car in the parking lot. Will not stay here again.

Leisure Self

2/10

Poor

09 Nov 2025

BYRON

No never again not as advertised !

Not pleased at all nothing good to say about this property!!!!

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Suprena

The staff were rude. Yelled at us for asking for early check in. The outside and check in area was run down and dirty.

Partner

8/10

Excellent

08 Nov 2025

Cy

The first room smelled like smoke. The front desk was able to switch us to a different room. The staff was accommodating and somewhat friendly. The continental breakfast was not much, but they do have a waffle maker. This is an adequate hotel for someone on a budget.

Leisure Partner

4/10

Poor

07 Nov 2025

Robert

Non-Smoking room smelled of Smoke.

8/10

Excellent

06 Nov 2025

Charles

Was ok

2/10

Poor

30 Oct 2025

Mack

I will not recommend it to anybody please go look in the room before when you pay for it

4/10

Poor

29 Oct 2025

Justin

TV did not work, AC cut out, room smells l

8/10

Excellent

26 Oct 2025

Vernice

We didnt eat breakfast but the sheets on the bed had some pieces of black stuff on them that we wasn't quite sure what it was. The mattress was a bit firm it felt like I was sleeping on a box spring. And the towels the front desk gave for our 2nd day was extra harsh to use.

Leisure Family

2/10

Poor

25 Oct 2025

Thomas

Fuck em

8/10

Excellent

21 Oct 2025

Siobhan Amanda

The breakfast was minimal to nonexistent BUT the bed OMG was so comfortable you would sleep your entire trip. Kind of hotel perfect for long stays. So breakfast was toast and waffles and juice. No on-site laundry, no in room microwave. Ice machines worked only on 3 of the 5 floors. Rooms are only cleaned on request as well as getting new/clean towels only on request. Next door to Taco Bell, ihop and Popeyes and one corner from an Aldi

Business_and_leisure Family

4/10

Poor

16 Oct 2025

David

For the price rhe place was ok enough. The breakfast coffee and juice tasted bad. The showers ( i stayed in 2 different rooms) both leaked water so the bathroom floor was soaked and into to entry way. Very slippery floors. This is a lawsuit waiting to happen. There were a number of different groups of people loitering around the outside of the hotel but on hotel property. Very wierd.

8/10

Excellent

16 Oct 2025

Jewel

One of the towels in my room was still wet. But apart from that the stay was okay.

10/10

Exceptional

10 Oct 2025

Kyle

Clean room

6/10

Pleasant

10 Oct 2025

Laura

Check-in was terrible. I arrived at 5 pm and not a single staff person was around. I waited for nearly a half hour. No one ever answered the phone. There was no sign informing guests of a return time. I had to do a business call in my car rather than inside the room I had to pay for (and connected to WiFi).

Aside from that this property is very nice. The room was clean and furnished well. It was quite comfortable and in better condition than I was expecting. Same with the lobby. I would stay here again if I knew it would be possible to encounter someone upon check-in.

Business

8/10

Excellent

06 Oct 2025

Deverance

Not too bad...loitering needs to be addressed but decent enough facility overall

Partner

4/10

Poor

06 Oct 2025

Shannon

Completely disappointed and disgusted with the hotel! My son and I traveled to Memphis for a college tour and stayed 1 night at this hotel. There were always people lurking at the front door every time we were coming out going from the hotel. The room was dirty - stray hairs in the bathroom, soap scum in the tub, and even a cockroach scurrying in the bathroom. The hotel was not maintained well and appears to have unskilled laborers attempting to do work to "fix" problems - mismatched and poorly fit tiling in bathroom, paint splatter on floors, non-working elevator button just to name a few. The continental breakfast that they supposedly offered included toast, tiny muffins, and dry cereal. There wasn't even milk or coffee available.

Friends_and_family Family

2/10

Poor

04 Oct 2025

Amber

Extremely filthy. Very loud and smelled bad. AC broken, elevator broken. Charged me twice as much on Expedia as someone who walked in off the street in front of me.

Business Partner

10/10

Exceptional

29 Sep 2025

Gerronte

Clean safe

Business Self

10/10

Exceptional

26 Sep 2025

Balzhir

Good

10/10

Exceptional

12 Sep 2025

Mavis

.

2/10

Poor

12 Sep 2025

Doron

Never again

One receptionist that in not always there, dangerous area, smells terrible, room was not clean, elevator in obsolete condition, lots of noise from people talking loud at night, people screaming in the morning, shameful breakfast and I’m stopping here

Business

8/10

Excellent

08 Sep 2025

Corlando

Ok

6/10

Pleasant

07 Sep 2025

Verified traveler

Sleep Inn - Memphis

Breakfast options for this Sleep Inn not what I expected. They only had make your own waffles, muffins (dry), juices (not good) options for bagels or toast. Didn't like getting wet in my face in order to turn on shower (only 1 way in. Lobby bathrooms ALWAYS locked. Tough communicating with staff that didn't speak English.

Partner

10/10

Exceptional

20 Aug 2025

Jeniffer

Good price and comfort

4/10

Poor

17 Aug 2025

Shemikka

Nothing About This Place Was Excited Or Welcoming, Had People Hanging Out The Front, Smells Real Bad And Someone Left Their Items In The Room Meaning No One Cleaned The Room Up Before Booking Someone Else Also The Bed Smelled Like Urine And Had Stains On Them

Partner

10/10

Exceptional

16 Aug 2025

Patricia

Somethings hand maintenance issues. Those happen great room size pillows and mattress great.

Leisure Family_with_children

4/10

Poor

08 Aug 2025

Julie

Never again!

This hotel is cheap for a reason. There is a pervasive smell of pot in the elevators and halls. Carpets need cleaned. The downstairs bathrooms are never unlocked. The bathroom in my room was gross.

Self

10/10

Exceptional

05 Aug 2025

Paul

Very beautiful neighborhood and everything was convenient

8/10

Excellent

30 Jul 2025

Catrina

4st

Staying here at The Sleep Inn and Suites SE is a very nice and comfortable hotel to stay, friendly staff…spite the street to get to the hotel needs a fixing…I give it a 4 ⭐️’s

Friends_and_family Family

6/10

Pleasant

09 Jul 2025

Kenneth

None

Business Family

10/10

Exceptional

08 Jul 2025

Brandon

Everything was perfect

Leisure

4/10

Poor

06 Jul 2025

Montheria

The Hotel was Very Nasty and dirty, Different People hanging around all night and the Lady at the front desk had a Horrible Attitude…. My Stay was terrible

Leisure Partner

8/10

Excellent

25 Jun 2025

Richard

Excellent food in area.

Leisure Self

10/10

Exceptional

24 Jun 2025

Darmetris

Very nice, nice breakfast bar, very nice staff and front desk

Business Family

2/10

Poor

22 Jun 2025

Felicia

Very sketchy place! Pictures online are old. The building is old. Room was nasty! Floor wasnt swept, fake purple nail laying in the floor plus tons of other trash. Very loud on this floor at almost 10:30 on a Sunday night. Alot of shady people hanging out in the parking lot. Wouldn't recommend especially with Children.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

Chauncey

Everything was ok just was upset they didn’t put me in a room with a tub

8/10

Excellent

15 Jun 2025

Richard

Is decent place and not nearly as poorly located as many Memphis hotels.

Business_and_leisure Self

2/10

Poor

15 Jun 2025

Randy

We had a non smoking room bed covers had burn holes toilet back was broken. The room and hotel had no air conditioning it was very hot. I will avoid ever staying in these hotels ever again

Leisure Family_with_children

6/10

Pleasant

14 Jun 2025

Siegfred

No continental breakfast as advertise

Business_and_leisure Partner

10/10

Exceptional

07 Jun 2025

Mashyla

It was good.

Partner

6/10

Pleasant

05 Jun 2025

kenya

Local options

Depends on what you're looking for good for no other option price ridiculous certain nights its in the hood and definitely for the rift raft but fair

Self

2/10

Poor

01 Jun 2025

Clifton

Why

The room had a little smell to it as we walked in that was old. Then no microwave was in our room so we had to walk back and forward just to warm our food up. They could at least had one on each floor. The iron was missing as well.

Friends_and_family Family

2/10

Poor

31 May 2025

Scott

Property was okay. Bed & shower were EXCELLENT. Problem was Expedia put me in a different Sleep Inn from the one I was attempting to sign up for

Leisure Partner

2/10

Poor

20 May 2025

Allyson

Customer service was very nice

The rooms were dirty 😩 and there were clearly people on drugs inside and outside of the lobby
You need to stay in the city
The locals told me this was a dangerous location

Friends_and_family Family

10/10

Exceptional

17 May 2025

Eseroghene

It was a good one night

Leisure Self

4/10

Poor

16 May 2025

travis

Air conditioner leaked freon and had to clean own room and wait on towels and sheets

Friends_and_family Family

10/10

Exceptional

15 May 2025

Rick

Very quiet and orderly. Neatly kept grounds and friendly staff. Very family oriented establishment which seems geared to large groups. Mildly surprised how comfortable and quiet it was for the middle of the city.

Business_and_leisure Pet

2/10

Poor

04 May 2025

Elizabeth

I never did get to stay they wouldn’t let me
check in I was in limbo for hours after driving hours for travel. The front desk staff was rude. Walked away while I was talking to him. Expedia called several times to get a refund or resolve with no response. I had to rebook a room after waiting hours with no response at another location and incurred more fees money’s spent. I spoke with 5 different people via chat this morning from 6am until 9:23am To say I’m unhappy is an understatement. My time wasted and disrespected wasn’t a part of my scheduled day. Not sure if I will be a customer any longer.

2/10

Poor

02 May 2025

William

Bad customer service

The worst experience I’ve ever had. I’m disabled and not accommodating at all. Mold growing in refrigerator and shower. A/C not working correctly. Very hot in room. Was told it was normal. Employees very rude. Wil never use choice hotels again!!

Friends_and_family Friends

8/10

Excellent

29 Apr 2025

Lindsey

easy going , but there was hair in my bed sheets

Leisure Partner

4/10

Poor

26 Apr 2025

Latricia

Customer Service sneeze and didn’t wash hands touching my card

Business Family_with_children

10/10

Exceptional

22 Apr 2025

Brandi

The elevator was out of service. The room was hot and it took a long time to cool.

Business