Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Woodspring Suites Memphis East I-40

Memphis - TN · United States

5787 Shelby Oaks DrView location

4.6/10Review score469 Reviews
Cleanliness4.4/104.4
Service5.6/105.6
Comfort4.8/104.8
Condition4.4/104.4
Location8.0/108.0
Neighborhood6.0/106.0
Amenities4.4/104.4
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Woodspring Suites Memphis East I-40

When you stay at Woodspring Suites Memphis East I-40, you'll be in the business district, within a 15-minute drive of Memphis Zoo and University of Memphis. This hotel is 11. 9 mi (19. 1 km) from Beale Street and 6. 1 mi (9. 8 km) from Wolfchase Galleria.

Make use of convenient amenities, which include complimentary wireless Internet access and a vending machine. Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite. Make yourself at home in one of the 121 guestrooms, featuring kitchens with refrigerators and stovetops.

32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Read more about this hotelShow less

When you stay at WoodSpring Suites Memphis East I-40 in Memphis, you'll be in the business district, within a 10-minute drive of Wolfchase Galleria and University of Memphis. This hotel is 11 mi (17.6 km) from Beale Street and 11.8 mi (19 km) from FedExForum.

Make yourself at home in one of the 121 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Noise-free rooms not guaranteed Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Parking height restrictions apply.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Friday: 7:00 AM - 11:00 PM
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Please note housekeeping is provided every other week. Towels are available at the front desk between 8 AM - 10 PM.
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 50 per stay
    • Pet fee: USD 30 per pet (varies based on length of stay)
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Laundry fee: USD 6 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Methodist Le Bonheur Healthcare 0.8 km / 0.5 mi
Golf and Games Family Park 0.9 km / 0.5 mi
Shelby Farms Visitor Center 6.3 km / 3.9 mi
Bowlero Bartlett 6.5 km / 4 mi
Battlefront Lasertag and Paintball 7 km / 4.4 mi
Bantaba Dance Company 7.3 km / 4.5 mi
Bellevue Baptist Church 7.4 km / 4.6 mi
Cordova Country Club 7.7 km / 4.8 mi
Baptist Memorial Restorative Care Hospital 7.8 km / 4.8 mi
Audubon Park 7.9 km / 4.9 mi
Baptist Memorial Hospital-Memphis 8 km / 5 mi
Theatre Memphis 8.1 km / 5.1 mi
Galloway Golf Course 8.6 km / 5.3 mi
University of Memphis 9 km / 5.6 mi
Leftwich Tennis Center 9 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 119
  • Number of floors (main building): 4
  • Single rooms: 73
  • Double rooms: 40
  • Studios: 119
  • Accessible rooms: 4
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
Show 12 more facilities & services
  • Car park
  • Key Collection
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Secure parking
  • Room service
  • Laundry service
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Lift accessExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Woodspring Suites Memphis East I-40

4.6
Review score
469 Reviews
Cleanliness
4.4 /10
Service
5.6 /10
Comfort
4.8 /10
Condition
4.4 /10
Location
8.0 /10
Neighborhood
6.0 /10
Amenities
4.4 /10
100 reviews shown
8/10
Excellent
26 May 2026
Randy
Property is kept mostly clean but the floors stay dirty. Then then hot plates only work partially.
Partner
2/10
Poor
22 May 2026
Cierra
Room was dirty, bed lining were filthy.
Self
4/10
Poor
19 May 2026
Ryan
The beds and the unit were clean | Staff was hot and cold, one day the front desk was so nice, the next they were not
Business
10/10
Exceptional
16 May 2026
Abdulsami
clean rooms and friendly staff
Self
10/10
Exceptional
13 May 2026
Angel
Staff was friendly, waited for my late arrival and was very helpful. Room was clean spacious and quiet. Left my bike on the bike rack on the car and was very secure with the night watchmen.
Self
2/10
Poor
25 Apr 2026
Joni
Elevator was broken. Room was never cleaned from precious guest. Cancelled reservation and stayed elsewhere
Family_with_children
2/10
Poor
13 Jul 2022
Laura
Dogs off the leash, mold and mildew in the room from several ignored repair requests
Leisure Self
2/10
Poor
10 Jul 2022
Joe

Even though I had a confirmation number, there was

Even though I had a confirmation number, there was no room available for me.
Business
2/10
Poor
05 Jul 2022
william
0000
2/10
Poor
27 Jun 2022
Latoya
I actually did NOT stay the manager gave me an opportunity to look at the property before I paid ANYTHING and for that I am thankful...please remove this from Expedia...this is NOT a good place to stay. It smells bad and the people that stay here are QUESTIONABLE at best.
2/10
Poor
26 Jun 2022
jody
AC was broken and all wiring was exposed. They had a 6 inch fan cooling the room and it was 95 degrees outside. Prostitution was literally in your face as well as drug use. No one was at the desk to check in. It was not a fanctioning hotel by any stretch of the imagination.
Leisure Pet
2/10
Poor
20 Jun 2022
Giselle E

It wasn't what I expected

When I arrived to check in I already wanted to give up on this reservation. The environment stank a lot, from the reception to the rooms. Coconut smell is dog pee, cigarette and marijuana smell everywhere. Very very dirty place. The receptionists were very attentive and polite, always helpful, but the atmosphere is terrible. I just wanted to get out of there right away.
Friends_and_family Family
2/10
Poor
20 Jun 2022
Sharon
This was the worst experience EVER! Bathroom didn't even have a door. It was extremely dirty.When you got in the room you were afraid to leave because of the shady people hanging around. Noisy place with people arguing most of the night. The fire alarm was constantly going off. We left 3 nights early and they would not give any type of refund. This place is disgusting and should not even be listed on expedia.
Business Partner
2/10
Poor
11 Jun 2022
Louis
This hotel should be NOT listed until remodel all the rooms
It’s a complete disaster
Very disappointed
Business
4/10
Poor
06 Jun 2022
Niesha

Nasty

First they put pictures on the website that did not really go with the hotel walked inside it stinks smell like dog pee dog the hallways was dirty the floors was dirty just walking through the building was nasty. The elevator didn't really work went into my room the room look like a cracked room it was nasty and I didn't want to stay there but I had to stay there for that night cuz I just came in that morning and then had to know where to go until the next day so yeah I won't be staying there never ever again
Partner
2/10
Poor
18 Apr 2022
Bill
Unbelievable! Roaches everywhere and the room itself was clearly dilapidated! They had the temperature of the room set at 60° when I got there, probably to keep the roaches dormant. Turn the temps up to 70° or so to be comfortable and had to rush out and return later that evening around 10 -11:00, as soon as I turned the light on there were roaches throughout the room!! The hotel, especially on the inside was decrepit! There is a bullet hole in the elevator door! I would have turned around and walked out when I walked in if I wasn't late for a funeral! When I spoke with the receptionist explaining that I could not spend another night there on April 9th 2022, I asked \"you do know this place is overwhelmed with roaches, right\", and her reply was \"yes, we are aware and we are working on that\"!! THEY KNOW THE ROOM WAS ROACH INFESTED, THEY ARE CLEARLY LYING!!! EXPEDIA NEEDS TO INVESTIGATE ISSUES LIKE THIS !!
They said since I booked through a third party (Expedia) that I would have to get a refund from them. Expedia is told me the hotel has to refund but will not, They said they have no roaches... LYE

Business Family
4/10
Poor
08 Apr 2022
David
I will not ever stay here again in my life
Business Self
2/10
Poor
31 Mar 2022
Trina
It was nasty I checked out the same day
Business Self
2/10
Poor
13 Mar 2022
Cedric
I was not able to check in until 8 o clock while check in was at 3 and when I got to the room it was nasty. The bed was a mess and it was a snow storm so the weather was bad and I couldn’t get another room here
Business
2/10
Poor
07 Mar 2022
Chiquita
The room had roaches and also the beds were disgusting my bed had blood as if someone had gotten killed on the mattress and I want a refund
Business_and_leisure Partner
2/10
Poor
25 Feb 2022
Angela
Building was nice on the outside but inside was horrible the shower faucet was was coming out the wall the tiles from the bathroom floor was laying around like puzzle pieces Nasty place

Business Partner
2/10
Poor
20 Feb 2022
farima
Nothinf. We were not able to check in
No one was at the front desk. We called and call none
I need my refun.
2/10
Poor
06 Feb 2022
Antione and sandra
We would not sleep on the bed it was so nasty, finally at 4 in the morning I booked another hotel to stay in.
Leisure Partner
6/10
Pleasant
06 Feb 2022
Adriane

Meh

Had to get hotel close to home because of a power shortage. Very dated property. Basic room.
Partner
2/10
Poor
27 Jan 2022
Javier
Need renovation and clean
Business Family
4/10
Poor
07 Jan 2022
Tiffany
I stayed here for only 2 weeks was charged 100 deposit but when i checked out no one could remember me given them a deposit and say she didn't put it in the system
4/10
Poor
02 Jan 2022
Verified traveler
The room was lack luster and the front desk was not even open when we arrived for check in. But we were thankful for a place to.stay
Friends_and_family Family
2/10
Poor
29 Dec 2021
Verified traveler
Their no refund policy qas hidden in the check in paperwork and had to pay for 3 days i didn't even stay for after checking out early
Self
2/10
Poor
27 Nov 2021
Suzann

RUN! DO NOT WASTE YOUR MONEY!

Horrible!! Arm security met me in parking lot. Gun shots heard in the area. Room was purchased online and paid for. Front desk attempts to get another 70.00 for a pet fee! Room was already 69.00 and that was 68.00 too much! Hotel was advertised as pet friendly and never mentioned extra fee on website at the time of purchase. Lobby had trash all over and dirty. Smell of urine hits you at the front door. I left! Did not stay! Safety issues, shady front desk clerk, and filthy. This place is horrible!
2/10
Poor
10 Nov 2021
Sara

Gross. Don’t do it.

This place is so gross. I definitely saw a few roaches and the bathroom light was out so I showered in the dark. I did not feel safe and front entrance lock was broken so anyone can enter. I saw several shady looking people and the whole building smelled like cigarettes. Will never go back to this location or any other wood spring suite.
2/10
Poor
04 Nov 2021
Lydonia
Conveniently located
Business_and_leisure Partner
2/10
Poor
16 Oct 2021
Shanequa
Dirty property had a 11 o clock curfew really!!
Leisure Self
10/10
Exceptional
12 Oct 2021
ANDREW

Nice atay

Very nice
Self
6/10
Pleasant
11 Oct 2021
Kristen
I suggest the actual property be reassessed, to match the internet pictures. I’m going to leave it at that.
Leisure Family_with_children
2/10
Poor
02 Oct 2021
Winchell
Apond arrival gang activity with drug smell inside of location, very poor customer service and i cancelled immediately my stay with staffing at that location. I request full refund of of my payment.
Business Family
2/10
Poor
20 Sep 2021
Akilah
From Check-IN, to the Filthiness of the room, including the multiple roaches coming out of the power outlets. The floors were unbearably filthy, there were children running up & down the hallways past midnight on a Thursday night.

This has to be the worst experience of a Hotel/Motel that I have ever experienced. So much so, I had the room booked for two days as my flight did not leave until Saturday morning. The conditions were so deplorable, I paid extra money to change my flight out the next morning four (4) hours prior to check. The absolute worst.
Leisure Self
2/10
Poor
01 Sep 2021
Sophie
When we first arrived at the property, we instantly felt unsafe. At 9 pm, there were groups of people just standing around outside. People were watching us and our cars the whole time. And then when we walked in, it was very dirty and we weren't even able to check-in, the front desk was closed? Glad we didn't stay at this dirty and unsafe place.
Leisure Pet
4/10
Poor
29 Aug 2021
Keith
The property is in bad shape. It’s dated. The appliances don’t work. The carpet is it terrible shape. They charge for linen changes that you do.
Leisure Self
2/10
Poor
10 Aug 2021
Verified traveler
Bugs, trashy on outside, drug dealers hanging outside building
Business_and_leisure Self
4/10
Poor
08 Aug 2021
Verified traveler
Nothing had roaches
Leisure Partner
2/10
Poor
01 Aug 2021
Verified traveler
Was not able to check in a person that lives there was there said the person lived in room 315 went up there and they had to go and open the door because that person was gone that was supposed to be at the front desk the floors were dirty because my brother stated his socks were black unprofessional personnel my brother ended up staying another day because he thought check out was Sunday please take the hotel out of expedia
Leisure Family
2/10
Poor
22 Jul 2021
Verified traveler
I got locked out of my room after returning from work because the key card stopped working. I was unable to contact anyone for help and was forced to spend the night in my car in the parking lot from 2am till 9am when someone arrived. This is despite the fact that I called the after hours contact number provided at least 7 times.

Cockroaches in the room all the time. Non smoking room stank of smoke had to buy candles and spray to get the smell out. Smoke detector alarm in the hall lobby going off for hours and hours.

Overall it is not a very good place.
Business Self
2/10
Poor
20 Jul 2021
Verified traveler
Construction was going on, that was a hazard. No type of discount when I booked 3days. Telephone didn't work and I had to switch rooms, trash was previously leftover in the room from whoever was there before me. Microwave disgusting. Dirty towels hung as clean.No elevator for people who don't like staying on the 1st level. $80 a night is ridiculous.
Business Self
2/10
Poor
14 Jul 2021
Verified traveler
This has been the worst hotel in my life, the front desk persons are horrible most of the time they are not there to help you, the keys never work you go out and when you come back key cards don’t work, the smoking marijuana is concentrated inside the hall way of the hotel and on the outside to, they don’t change or give you at least new clean towels the bed sheets are burned with cigars marked THIS IS A HORRIBLE HOTEL I DI NOT RECOMMEND AT ALL.
Business_and_leisure Partner
2/10
Poor
09 Jul 2021
Verified traveler
Worst experience of hotels every, I showed up rang the doorbell for 39 minutes no answer. Finally when someone answeres they tell me I have yo wait 1 more because they are at lunch. Yet it is 6:30 pm and I am with my elderly mother. I had to go get another room elsewhere and they refuse to refund my room when they could not check us in. I called the next day and requestes a manager and a lady named \"Amanda\" said that the manager is on leave and too bad so sad for me. Awful and rude are understatements for this ghetto unprofessional place. I saw the worker walking around she seema like she was picked up from the county and most of the people that stay here look like they are on drugs. Please stay somewhere else.
Leisure Family
2/10
Poor
07 Jul 2021
Verified traveler
I wouldn’t let my dog stay here it is disgusting!!
Business Self
2/10
Poor
04 Jul 2021
Yunkyong

room smells bad

room smells bad
Friends_and_family Family
2/10
Poor
29 Jun 2021
Verified traveler
I reserved a nonsmoking room and was there for three nights paid in advance. The room I was in for two nights was smoking and horrible. No one was available at the front desk even during the day. Odd hours. I made calls to the hotel between the meetings I had scheduled. I did not rest well at all. The hotel did not reflect the pics online. This was my most worst stay since I’ve been traveling with Expedia
Business Self
2/10
Poor
28 Jun 2021
Joanna
We was denied a room after paying so we was not able to stay and I need to be refunded my money or I'm filing a report
2/10
Poor
24 Jun 2021
Johnathan

One of the worst hotels I’ve seen.

Trash all over floor. Headboard broken in half. Microwave had wires hanging from below it. Electric lock was ELECTRICAL TAPED inside the door. Staff on personal cell phone and ignored us for five minutes. Booked another hotel almost immediately. The pictures on the Hotels.com app is not at all what this property showed. Simply awful.
Friends_and_family Family
2/10
Poor
23 Jun 2021
Verified traveler
Need new carpet, new furniture, ( was all broken), table lamp, etc
Leisure Family
2/10
Poor
12 Jun 2021
Verified traveler

STAY AWAY FROM THIS PLACE

I do not understand how this hotel is still up and running. When we walked in there was trash out in the front hallway, and people doing drugs out in the front. Once we go into the hotel it only got worse. There was a strong smell of burning rubber and a door that had been broken into. Our room smelled like smoke and the pictures looked NOTHING like this place. It is NOT SAFE do NOT STAY HERE.
Partner
4/10
Poor
12 Jun 2021
Verified traveler
Filthy!!! Trash everywhere but inside the dumpster But of course it’s because of nasty guests I’m sure!!! The toilet seat in my room was broken, the air conditioner top was also broken, the stove was nasty It was very disappointing!!!
Leisure Partner
4/10
Poor
12 Jun 2021
Verified traveler
This hotel is nasty! I complained from Day 1 about bugs and they told me somebody was coming. Two weeks there and I never seen anyone come and the bugs were bad!
Business_and_leisure Partner
2/10
Poor
02 Jun 2021
Verified traveler
I really liked the maintenance guy that was helping me even though no rooms were clean or ready. He was pleasant and was eager to help just could not. I did stay bc no rooms ready or clean
Business_and_leisure Self
2/10
Poor
01 Jun 2021
Verified traveler
There were roaches in the room. There were trash bags filled with garbage that were never moved. The floors were filthy. It smelled horrible. The bathroom linens were stained and disgusting. I booked 2 nights but I never returned for the 2nd night. I found a much better hotel.
Business
2/10
Poor
21 May 2021
LeAndra

Not a safe place!

I didn’t stay with them because they were over booked and have been for over two months. It was really nasty, smelly and a lot of stragglers around the building. Making me feel very unsafe for me and my children.
Friends_and_family Family
4/10
Poor
11 May 2021
Verified traveler
Negatives
Room smelled
Broke down cars on lot
Staff told me no public restrooms
Roaches in shower
Dumpster had trash and debris around it. It wasn’t quite full
Business Self
2/10
Poor
10 May 2021
Ranier
We didn’t stay they over booked n I had to go else where and spend more money
Friends_and_family Family
2/10
Poor
19 Apr 2021
Tierre

Nasty hotel

This is by far the nastiest hotel I've ever been to. Its so outdated. The room was falling apart, the shower didnt work, the floor tiles were coming up, and the ac unit was hanging off the wall. The room looked like it had not been cleaned in months. There were dead roaches stuck to the wall and the live ones were crawling around. This hotel needs to demolished and rebuilt!
Business
2/10
Poor
20 Jan 2021
Verified traveler
Happy with front desk and management. Disappointed with the conditions of the property.
Room was not clean at all . There were hair in the beds and bathroom, floors had dirt and mud from previous occupants, room smelled. Safety also was a factor why we left the hotel and did not spend the night there . We ended up getting another hotel room and currently I am working on getting a refund with Orbitz .
Business_and_leisure Family_with_children
2/10
Poor
17 Jan 2021
Travis
The walls where nasty the towels had blue stain on them
Business Self
4/10
Poor
11 Jan 2021
Verified traveler
My room was dirty. The hardwood floor was filthy. And there were splashes of something on the wall that resembled blood, in adfition to a smashed bug on the wall.
Leisure Self
4/10
Poor
28 Dec 2020
KyAlla
My hotel was not clean. The floors were really nasty. The bathroom toilet and sink was nasty. The lights stopped working but Everything else worked. The pictures they used to advertise looked nothing like the actual room. I did like the staff though. Xavier checked me in early before my reservation which I appreciated.
Business Self
4/10
Poor
18 Dec 2020
Verified traveler
What Staff we had any interaction with was for the most part pleasant. But halfway through the stay at this location the door keycard stopped working. We could not get in to the location or the room and the after hour number was not answered. After try to get ahold of the After Hour staff for Two Plus Hour we ended up going to a new Hotel and paying for the remainder of the stay at the new place which had an on staff member 24hr a day.
I would not stay at this groups locations ever again. I would stay in my car then a place that if I get locked out there is no answer or responds when you call the posted after hour's number.
Friends_and_family Family
4/10
Poor
27 Nov 2020
Verified traveler

Unhappy resident

Stinks and dirty. This is not what I expected from here.
Self
2/10
Poor
20 Nov 2020
Verified traveler
Not worth the money the beds are hard and remind me of roll away bed on a stand up frame didn’t get the rooms that we reserved room was dirty left over food in the sink walls had stuff smeared on them floors made new white socks turn black on the bottom after walking on them
Leisure Family
6/10
Pleasant
30 Oct 2020
Verified traveler
The room was ok didnt like the fact it had roaches and the hallway smell like dog urine for the price it couldve been alot better
Leisure Family_with_children
2/10
Poor
22 Oct 2020
Verified traveler
I did not like abything about it at all!! Would not recomend!!
Leisure Self
2/10
Poor
05 Oct 2020
Yuji

won't come back

smell, noisy, no service, roaches, and many more.
Friends_and_family Friends
2/10
Poor
30 Sep 2020
Verified traveler
Disgusting facility. Do not recommend at all ever, ever.
Friends_and_family Family
2/10
Poor
19 Sep 2020
Verified traveler

lazy And unprofessional

arrived late at night as am driving solo cross country. Gate locked. Refused entry despite showing confirmation code that room was booked and paid.
Self
8/10
Excellent
31 Aug 2020
Corrine

Decent!

Decent place to sleep for a few nights didn't witness anything abnormally.
Friends_and_family Family
2/10
Poor
13 Aug 2020
Trina
This place is dirty! Dirty carpet, dirty elevator, Roaches, people hanging out, people not wearing mask etc!
Friends_and_family Family
2/10
Poor
12 Aug 2020
Verified traveler
A NIGHTMARE! Dirty room, i used the laundromat and my clothes after the wash was dripping wet. Staff rarely answers the phone and night staff was rude, DISRESPECTFUL and unprofessional.
Leisure Self
2/10
Poor
18 Jul 2020
Antonio
The place was nasty bugs were in my room Andy shower was clogged up
Partner
2/10
Poor
13 Jul 2020
Michael
The place looks like a refugee camp
People working on cars in the parking lot
Very trashy
Loitering at the front door
This should be called the projects
Friends_and_family Family
6/10
Pleasant
06 Jul 2020
Verified traveler
If you’re looking for a place to sleep, then it’s perfect.
Business_and_leisure Self
4/10
Poor
29 Jun 2020
Olyvia
Bug spray is literally covering everything in a thick coat. Everything needs to be upgraded and room smells like mold and mildew
Partner
8/10
Excellent
27 Jun 2020
Brian

A+

It's a good place to stay
Self
4/10
Poor
17 Jun 2020
Angel
Hotel staff was never at the desk my check-in was done by sliding my ID underneath a metal divider on the second day I was there my key did not work it took 45 minutes for somebody to come to the desk to let me in and then my key will not work in my room and took another 30 minutes for him to come and give me another key there were cockroaches all over the place staff never offered any assistance Raphael's a paper products or anything else for that matter was very disappointed will never stay here again on the 5th day of my trip I had to pack all my stuff up my Pest Control came and they left my room in disarray which I had to clean up really feel I deserve a refund or at least some kind of compensation
Partner
2/10
Poor
05 Jun 2020
Verified traveler

Do not stay at Woodsprings Northeast

Not so good! Cabinets was torn off, air conditioning was coming out the wall so every car that passed by on the highway I heard loud and clear as if I was sleeping outside smh! PLENTY of roaches! Covers nasty on one of the beds! I was not pleased with my stay AT ALL! Carpet was soooo nasty I couldn’t walk around with socks or barefoot! The worse I’ve ever seen! Room was on the 4th floor room 414 or 413 (the room that’s facing the expressway) I wish I would’ve taken pictures
Business
2/10
Poor
04 Jun 2020
Verified traveler
The suite was crawling with roaches. I contacted the front office about the roaches and I was told trust the rooms had just been sprayed which caused the roaches to come out. The smoke alarm was not working. Someone came into the room to check the smoke alarm and said that it was broken. The microwave was rusted on the inside. The shelves in the refrigerator were busted. There was a whole by the ac/heater where gnats were coming into the room. $160.97 was held in my bank account even though the bill was paid in full.
Business_and_leisure Partner
2/10
Poor
02 Jun 2020
Edward

Worst hotel in Memphis

This is absolutely without doubt the worst Woodsprings hotel I have ever been in the property is trashed filled with roaches from the elevator to the rooms. Service at the front desk was poor unable to get anyone on the 500 service line. The towels looked as thou they had already been used the rooms were loud until 2 am in the morning I wanted to request my money back but couldn’t get anyone to complain to.
Friends_and_family Family
2/10
Poor
01 Jun 2020
Verified traveler
Turned light on upon entering and roaches were everywhere!! Dirty dirty dirty! Would have left and demanded money back but too tired
Friends_and_family Family
2/10
Poor
01 Jun 2020
Keyana

Disappointed

The guy at check out desk was very rude and refused to do his job. They even disrespected a guest in front of other guests that was trying to make reservations. I will never recommend this place to anyone. Stay clear!
Friends_and_family Family
4/10
Poor
27 May 2020
Calvin

Worst hotel stay ever!

I was put in a room located next to the freeway side of the building. There wasn’t any sound proofing and the traffic noise the semi trucks and cars made for a rough three nights. Then there was an electrical problem with the lights in the room. For the first night, I had no lighting in the bathroom at all! On top of that, the internet service was non existent in the room. One would have to stand out in the stinky hallway to get a weak signal which wasn’t worth the effort. Also I took pictures of my zipper locations on my suitcase before leaving for work. After I returned, I compared the location of the zippers to the pictures in my phone and sure enough,they were moved. It’s a good thing I took all my valuables out and stored them in my backpack before I left the room that morning. I immediately went out and bought suitcase locks right afterwards. I was told that I would be able to change rooms the following day and that they would become available by 3 pm the following day. I called hours in advance to secure my anticipated move and the receptionist told me it wasn’t possible because they had no clean rooms turned over and ready for check in. They knew in advance that there were many problems associated with the room and should’ve disclosed that pertinent information in advance before taking my payment. Avoid this place and their unprofessional counter staff.
Business
2/10
Poor
06 May 2020
Debra
Staff member cuss at you didn't no how to talk to people talk to you like some little child
Friends_and_family Family
2/10
Poor
05 May 2020
Verified traveler

Unprofessional

It was roaches in the room on the walls crawling and the restroom didn’t look very clean at all. I tried to get a refund and they did not give me a refund at all.
Partner
2/10
Poor
03 May 2020
Brittany

Pooly maintained, no after hours contact, trashy

Unable to reach front desk when my key card didnt work. Smelled of weed/pot and cigarette smoke throughout halls. Elevator had cigarette butts, unknown liquids, and trash. Trash bags pilled up in hall corners by fire entrance. People selling items in the entrance. Rooms needed updates, painting, carpet replaced, etc. Photos looked nothing like the pictures in website. Pretty much being used as a long term apartment housing by locals. Not family friendly.
Business
2/10
Poor
27 Apr 2020
Kyla

Never again.

I would not return here if it was free. It’s roaches everywhere I look. I had to throw my son food out because one literally jumped from the wall into it. Got on my bath towels, couldn’t get new towels unless I take the old towels downstairs to the desk to get fresh one. Front desk knows about they roach problem and don’t take it serious. They didn’t have any bug spray or anything. I had to get my own. The lights are not set up correctly. Me thinking the hotel will be fine because of the area is wrong. I felt like I was in North Memphis. People fighting in the halls late at night drunk. I really want my money back for the room and the bug poison I had to get for the room. Oh yea my 3 year old hate bugs so yea EVERY 5 minutes I was fed up hearing “oh ma bug, bug ma”
Friends_and_family Family
6/10
Pleasant
24 Apr 2020
Verified traveler
Fighting, druggie loitering, police there every 5 minutes.. So overall a very fun experience.ARoach mugged me on the way to bathroom around 4:45 a.m.
Leisure Family
4/10
Poor
21 Apr 2020
REGINAL
There were quite a few pests, and the interstate was lively at all hours.
Self
2/10
Poor
12 Apr 2020
Verified traveler
terrible location
roaches running around and up and down walls
terrible smell
urine in toilet and hair in sink and tub
stains in tub
i walked right back out and couldnt get my refund even after shower the manager videos of the bugs
Friends_and_family Family_with_children
8/10
Excellent
08 Apr 2020
CeCe
The only thing I didn't like was I saw a couple of roaches in the room. The environment and everything else was good.
Friends_and_family Family_with_children
4/10
Poor
05 Apr 2020
Colleen
Bed was to small overnight employee is very rude
Partner
6/10
Pleasant
29 Mar 2020
Verified traveler
It was ok..
Partner
2/10
Poor
27 Mar 2020
Mark

Crap hole

Didn’t have much time to sleep. Up most of the day and night chasing and killing roaches
Business
2/10
Poor
27 Mar 2020
Verified traveler
Rooms did not look like the pictures. Dirty bathroom and roaches
4/10
Poor
26 Mar 2020
Verified traveler
Dirty rooms, lots of wear and tear, staff distant and unwelcoming, would not suggest a person stay here
Self

Location & surroundings

Woodspring Suites Memphis East I-40
5787 Shelby Oaks Dr, Memphis, United States

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Woodspring Suites Memphis East I-40

46 hotel photos