Willie
Nice place to stay but to many transients.
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Sonesta Simply Suites Memphis East Poplar Pike
Memphis6141 Old Poplar Pike Tn 38119, nullView location
6.8/10Good244 Reviews
Cleanliness6.6/10 6.6
Service7.6/10 7.6
Comfort7.0/10 7.0
Condition5.8/10 5.8
Amenities5.6/10 5.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Sonesta Simply Suites Memphis East Poplar Pike
Situated on a main thoroughfare 17. 7 km from downtown, Sonesta ES Suites Memphis features a gym. Rooms include a kitchen area with refrigerator and stove. Breakfast items include a muffin or Danish, granola bar, whole piece of fruit and a bottle of water.
A coffee station is also available in the morning. All guest rooms have a cable TV and free Wi-Fi access. A tea/coffee maker allows guests to enjoy a hot drink in the room. Also available are a hair dryer, iron and ironing board.
Guests can make use of a fresh grocery delivery service. The property also features a barbecue facility. Memphis Sonesta ES Suites is 16 km from Elvis Presley’s Graceland and 12 miles from Memphis International Airport. The University of Memphis is just 19. 3 km away.
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Located in Memphis, Sonesta Simply Suites Memphis East Poplar Pike is in the business district, within a 10-minute drive of Audubon Park and University of Memphis. This hotel is 7.2 mi (11.7 km) from Children's Museum of Memphis and 8.7 mi (14 km) from Rhodes College.
Make yourself at home in one of the 105 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with Egyptian cotton sheets, and all rooms are furnished with double sofa beds.
Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, as well as phones with free local calls. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 14
Pet max weight (per pet) in lb is 30
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 250 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- The property is professionally cleaned.
-
Special Instructions
The front desk is open daily from 8:00 AM - 10:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit/debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher and a smoke detector
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet deposit: USD 150 per stay
- Pet fee: USD 75 per pet, per week
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Opera Memphis
3.7 km / 2.3 mi
Baptist Memorial Hospital-Memphis
4.6 km / 2.9 mi
Regional One Health East Campus
4.7 km / 2.9 mi
Methodist Le Bonheur Germantown Hospital
5.1 km / 3.2 mi
Theatre Memphis
5.5 km / 3.4 mi
Audubon Park
5.6 km / 3.5 mi
Dixon Gallery and Gardens
5.9 km / 3.7 mi
Winridge Park
6.2 km / 3.9 mi
Madison Cypress Lakes
6.3 km / 3.9 mi
Memphis Botanic Garden
6.4 km / 3.9 mi
Leftwich Tennis Center
6.4 km / 4 mi
Hickory Ridge Mall
7.2 km / 4.5 mi
Battlefront Lasertag and Paintball
7.4 km / 4.6 mi
Hickory Hill Park
7.4 km / 4.6 mi
University of Memphis
7.7 km / 4.8 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Sonesta Simply Suites Memphis East Poplar Pike
75
reviews shown
Jennifer
Room was ok.
Staff was very rude.
Kitchen was ok.
Parking was terrible.
I will never go back!
Staff was very rude.
Kitchen was ok.
Parking was terrible.
I will never go back!
Natosha
Great place
Kenisha
The pool is not open that was a lie then we get to our room there’s a bonnet and sex toy in the bed “how was the room cleaned prior to our stay”? It’s states breakfast well they have nun front desk stated there hasn’t been none since they took over lastly there are no pots to cook at all in the unit no dish soap and then the luggage carrier broke into pieces old and rusty! I was very unsatisfied with my stay ! Hopefully as it get renovated you guys do better ! You can’t even get a cup of coffee glad star bucks was right there !
Aundreus
I had no air my entire stay. No I didn’t complain because I didn’t want to seem like nagging Nancy
Arlene
Bed was clean and comfortable. Staff was pleasant and helpful. Kitchen cabinets were completely empty. Floors in room were in need of repair or replacement. Half the toilet paper holder was broken off the wall, so the rolls were set on the back of the toilet which is impossible to reach when needed so I put a roll on the bathtub. Electronic key did not always work so the front desk had to let me in and reset it several times. At least it worked the night I was out late so nobody was manning front desk. Halls were generally quiet but since my room was near housekeeping, I did sometimes hear them going in and out. Also heard garbage disposal from other rooms but that did not bother me. I didn't see any restaurants etc nearby and no complimentary breakfast. Overall served my purpose which was a place to stay while visiting family after the first hotel I reserved months ago canceled my reservation before I arrived and said no rooms were available due to a long-term contract being extended. I didn't bring a car but it appeared the lot was full at night.Snack and beverage vending machines in lobby.
Arnetha
I chose not to stay. I switched rooms due to the conditions of the first room. The second room was still not up to par
Jennifer
Simple and clean cost effective
Alysia
Room was not cleaned. Floors were dirty. Sofa was dirty. Microwave didn’t work and was dirty with some greasy substance. Kitchen light out. Door to bedroom coming off the hinges. Sink in lower bathroom was slow to drain. Vents were dirty. This was important because elderly parents have respiratory issues. We were here because of the death of an immediate family member. No one is on duty after 10pm or before 9am. We couldn’t wait to check out so we left room key in drop box and checked out at 7:00 am. This hotel should be taken off the vendor list. I will never bring my elderly parents to stay here again?
Roy
For an inexpensive hotel, this was pretty good. There were a few things that could have been better: there was only one trash can in the suite, the toilet paper holder was broken. On the positive side there was an ice maker in the refrigerator and the suite was two stories with ample sleeping options.
santez
This was a roach in the bedroom, the had a suit with nothing in it. One chair at the counter, no pots, pans, or utensils. Furniture old the bed was hard 250 dollar deposit for what, there was nothing in the room but an iron. The pool was covered, the gym was storage.The picture are definitely misleading.
Shayna
The entire hotel smelled of weed. Room smelled and had flies in the sink. Almost every surface had stains: carpet, walls, couches, beds. We booked since it had a kitchen and they provided nothing to use in the kitchen so it was essentially useless. Not blankets on the bed. Sheets only. Two tiny pillows on the bed. Major water damage in bathroom with rotting floor boards.
Karthik
Front desk took forever to let us in and there were issues with the checkin process that took forever as well. Though I picked a smoke free room the room was stinking of cigarettes! Carpets are dirty sink was broken....overall a terrible stay! WILL NOT Recommend!
Lateetra
The staff was very nice but the hotel was old, outdated, vents were disgusting, carpet was horrible, beds were old and only had sheets with no spreads, couch needed to be burnt, the parking lot was disgusting(we saw razor blades in parking spots), the owners need to do better. Renovation needs to be done like last year. Will not recommend to anyone!!
Tzipora
It was a nice room. Spacious
Robin
Clean room
Kellie
It was nothing like online. The smell of weed smacked you in the face wherever you went, including your room. Torn and broken furniture, stained carpet, food on the walls. It was absolutely atrocious. We lasted 30 minutes and ended up leaving and going somewhere else.
Christopher
They did not include breakfast (despite the website saying they would). Instead we were told we had a kitchen and could make our own breakfast. There was an odd smell in the lobby and throughout our room. There were multiple parts of the room that had been damaged by previous guests.
Brigette
The air conditioning in the room did not work. I called the front desk and told them and the lady said \"We have never had A/C problems in that room before\". She stated that someone would come look at it but no one ever came. After 45 minutes, I just returned the keys and checked out. The lady at the deak said she would let someone know and that I would be reimbursed for my one night stay, that never happened. Still waiting for reimbursement.
Kristin
The room was clean and the staff were very friendly and accommodating. The room I stayed in was great, but it did smell very strongly of marijuana and there was no coffee pot in the room even though all the pictures on the site showed them in the kitchen area. Other than that it was great.
roger
Very clean and quiet!! Wish there had been cups of some sort!! Had to go to nearby gas station to get some cups! As told they were preparing for renovations!! Excellent staff!! Will go back
John
Overall a nice stay comfortable and clean I will rebook
Cordera
Staff day staff help rebook same room after mishap on checkout
Cordera
Dryer didn’t work, card maker was broken was confined to room , an a staff opened tried to open my door for someone and didn’t check their information to see what room they were in just random my door
KIYANA
Toilet kept overflowing and filling the bathroom and surrounding carpet with not maintenance personnel on site
Janice
The staff was very friendly and they did their best to help us out but a few things were lacking. Shortage on blankets so would've been nice to have instead of just bed sheets but didn't freeze, you can control the temperature in the rooms. The beds and tub and such were clean but we did see and kill two cockroches, the bathroom needed a sweep and the rooms smelled of smoke. But for the price it was a good stay. They have quiet rules so there wasn't much noise and the beds were comfy. Staff was very accommodating to their abilities and tried their best to help. Very appreciated it and would stay there again.
Norma
Needs a blanket and extra pillow; the kitchen had no
Katherine
Not clean, something jacked up keys, had to be “escorted” to room, no blanket on the bed and it was freezing!
Lee
When we arrived we were told the keycard was not working and a staff member had to let us back in our room each time we left. The listing indicates late checkout was available but when I asked I was told it cost $35 and would only be extended from 11 to 12. The whole building smelled like weed. Our belongings smelled long after leaving. There was not any cookware, plates, flatware available in the kitchen, so being listed as \"full kitchen\" was very misleading as the kitchen is essentially useless. No breakfast, bed was tiny with 2 small pillows and no blanket just a sheet.
Michele
The place is very outdated. Bedroom floor had a yellow stain on it. Shampoo, conditioner, and soap dispensers were removed from the wall with just the remnants showing. No paper towel towels, dish soap or towels provided in the kitchenette, and only one plate, spoon and a couple mugs. One of the drawers was broke. Handle missing off another. No comforters on either bed only a sheet. No hairdryer in the rooms.(was able to at least get one from the front desk, though) One of the bedrooms would not cool down., just overall a pretty disappointing experience. Pictures make the hotel decent, but it’s pretty rundown.
Cerenity
The room was filled with roaches everywhere especially in the kitchen. I will never book here again.
Dennis J.
This hotel was not good… card reader didn’t work… chairs were wobbly, blood stains in the carpet… they refused to give me another room… door handles broken, front desk attendant had horrible attitude… bathroom tub was dirty I had to clean it b4 I used it I hated this hotel
Erika
Place is NOT what it used to be. Has a neglected air about it. I also got the feeling that something bad happened there. Haven't been in this neighborhood in a while. So, i cant be sure, but i would choose differently next time.
Jessica
Was the room spotless? Did the staff seem courteous?
Tiffany
Everything was cool bed was comfortable bathroom and kitchen room was clean
Jarvis
I enjoyed the 4th floor very comfortable I was to chill and relax very quiet. I like my room
Trellica
Needs to be updated but they keep it pretty clean.
Esther
The 1st floor smelled of marijuana. None of the exterior doors were locked although they had a place to use your key to enter. There was a fire the 2nd night and I couldn’t get in. I went to a relative’s house and called for 3 hours but the phone was always busy. I drove back and found I could get in but the elevator wasn’t working. There was a sign saying to use the stairs but no stairs were seen. There was a sign at the front desk with a number to call as they didn’t staff the desk after 10. I had to go outside of the building to get to the stairs. Again- the door wasn’t locked-anyone could access the stairs and upper floors.
Cameron
The room looked nice and it was comfortable. Definitely needed for the weekend , will be back!
Travis
Staff was very responsive
Larry
yes and yes your add said free breakfast yet there was none- building poorly maintained check in staff made it seem like you were a bother, bathrooms poorly maintained
Jessica
This property is advertised as a hotel with a functioning in-room kitchen; however, the experience felt more like staying in an apartment complex than a hotel, particularly based on the condition of the common areas and the overall environment. The kitchen itself had no utensils, dishes, or glasses, making it unusable without bringing your own supplies.
Cleanliness was a concern. The carpets were filthy and furniture was heavily worn, and the air filter was dated 2/2024 and it looked like it. Towels left lint or debris on the skin after use.
The building was not staffed 24/7, and two entrances were unsecured 24 hours a day. There was no coffee maker in the room and no coffee available in the lobby.
Hot water was limited due to a small water heater and leaking showers. Bedding quality was below expectations, with small throw pillows.
The biggest issue was inaccurate advertising. Had expectations been set more clearly, I would have prepared differently or chosen another property. Additionally, although I disclosed traveling with a pet at booking and check-in by signing a consent and paid the stated total, I was later informed of an unexpected additional $70 pet fee. We paid $600 for 3 nights.
Clearer communication and improved cleanliness and maintenance would significantly improve the experience.
Cleanliness was a concern. The carpets were filthy and furniture was heavily worn, and the air filter was dated 2/2024 and it looked like it. Towels left lint or debris on the skin after use.
The building was not staffed 24/7, and two entrances were unsecured 24 hours a day. There was no coffee maker in the room and no coffee available in the lobby.
Hot water was limited due to a small water heater and leaking showers. Bedding quality was below expectations, with small throw pillows.
The biggest issue was inaccurate advertising. Had expectations been set more clearly, I would have prepared differently or chosen another property. Additionally, although I disclosed traveling with a pet at booking and check-in by signing a consent and paid the stated total, I was later informed of an unexpected additional $70 pet fee. We paid $600 for 3 nights.
Clearer communication and improved cleanliness and maintenance would significantly improve the experience.
Lee
Good will be back soon
Marvin
Bugs in the room dirty room floor looks like outside bathroom were terrible
Nedra
The Sonesta Simply Suites Memphis East Poplar Pike should not operate as a hotel until a complete renovation is done to the entire facility. The staff I encountered were friendly and pleasant. The lobby area was clean and the furniture in this area appeared to be in good condition. The condition of my hotel room, the elevator and the hallways are clear signs that the hotel is not in the best shape. The rear entry door to the building was never locked during the two days of my stay. The door appeared to be broken. My room was in terrible condition - the carpet was dirty and had stains throughout, there were dirt marks on the wall, a hole in the wall in near the dining area, the vents were full of dust, the room smelled of cigarette smoke, the baseboard in the kitchen was damaged, the oven needed a deep cleaning, the bathtub faucet had a consistent leak, the ceiling in the bathroom was peeling from water damage, and there were roaches in the bathroom.
Ashleigh
Terrible. Could never get anybody to answer the phone it was a busy signal the whole 5 days I called even at different times they won’t email back or call or reply to messages.
Cornelius
Room had roaches and the place looks nothing like the pictures. You have to drive up to the room like a motel and people essentially are living here. It appears as if it was a converted project building.
Ned
Room was extremely dirty, stains on Furnature, headrests, carpet. Kitchen didn't have any Apliances but it was advertised inline with the pictures as extended suite with all essential appliances. Missing cabinet doors and drawers, Room door was not able to close completely it was safety hazard, Roches walking on the walls and selling, Very musty smell, nearly any Furnature at the breakfast island was only one broken chair, Refrigater was making a very loud noice, Bathroom sink didn't have stopper and the water wold drain very slowly after each use vary nasty
Erica H.
The bed had no blanket only a sheet, when i called the front desk they stated they didnt have anymore. I had to sleep with my sweatsuit in to stay warm. The shower curtain rod was bent so the curtain couldnt stay closed so the shower head had to be angled to avoid water goi g in the floor. There were no utensils, glasses or plates in the kitchen area to use and one of the cabinets in the kitchen was broken
Chasity
Staff is super nice. Room was clean. Was everything we needed.
Bennie
The light on the microwave didn’t work. But my main complaint is that they have a roach infestation. I killed four of them in the two days prior to my checkout.
Zarif
great
Shawonna
Great
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Amazing
Camille
Good
Camille
Everything was great
Shawn
Clean and spacious room
Camille
N/A
Dmitri
No. No !
The toilet doesn't flash. Roaches in the kitchen.
Camille
Clean neat
Camille
Amazing peaceful
Delilah
the stay and hotel was nice first room had roaches they transferred my room but it was a rude ho otw this morning around 10:30 baby nobody be nowhere to be found AT FRIMT DESK how you expect me to wait on yall to come back and it’s close to checkout do your job go or quit
Danielle
The room was nasty
Latasa
Room and bathroom was disgusting. Hair in shower. Couch was stained with a red substance. No good amenities for the room to be a suite. Smelled like smoke and urine. Would never stay again.
Chef
The carpet and furniture was filthy….. i was sitting at the bar area in my room and a roach ran across the bar. Full kitchen setup and no dishes to cook or eat with
Location & surroundings
Sonesta Simply Suites Memphis East Poplar Pike
6141 Old Poplar Pike Tn 38119, null, Memphis
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