Sonesta Simply Suites Memphis East Poplar Pike

United States , Memphis - TN
memphis, 6141 Old Poplar Pike Tn 38119, null
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75 reviews shown

2/10

Poor

02 May 2026

Aundreus

I had no air my entire stay. No I didn’t complain because I didn’t want to seem like nagging Nancy

Self

6/10

Pleasant

28 Apr 2026

Arlene

Bed was clean and comfortable. Staff was pleasant and helpful. Kitchen cabinets were completely empty. Floors in room were in need of repair or replacement. Half the toilet paper holder was broken off the wall, so the rolls were set on the back of the toilet which is impossible to reach when needed so I put a roll on the bathtub. Electronic key did not always work so the front desk had to let me in and reset it several times. At least it worked the night I was out late so nobody was manning front desk. Halls were generally quiet but since my room was near housekeeping, I did sometimes hear them going in and out. Also heard garbage disposal from other rooms but that did not bother me. I didn't see any restaurants etc nearby and no complimentary breakfast. Overall served my purpose which was a place to stay while visiting family after the first hotel I reserved months ago canceled my reservation before I arrived and said no rooms were available due to a long-term contract being extended. I didn't bring a car but it appeared the lot was full at night.Snack and beverage vending machines in lobby.

Self

2/10

Poor

27 Apr 2026

Arnetha

I chose not to stay. I switched rooms due to the conditions of the first room. The second room was still not up to par

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Jennifer

Simple and clean cost effective

Self

2/10

Poor

19 Apr 2026

Alysia

Room was not cleaned. Floors were dirty. Sofa was dirty. Microwave didn’t work and was dirty with some greasy substance. Kitchen light out. Door to bedroom coming off the hinges. Sink in lower bathroom was slow to drain. Vents were dirty. This was important because elderly parents have respiratory issues. We were here because of the death of an immediate family member. No one is on duty after 10pm or before 9am. We couldn’t wait to check out so we left room key in drop box and checked out at 7:00 am. This hotel should be taken off the vendor list. I will never bring my elderly parents to stay here again?

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Roy

For an inexpensive hotel, this was pretty good. There were a few things that could have been better: there was only one trash can in the suite, the toilet paper holder was broken. On the positive side there was an ice maker in the refrigerator and the suite was two stories with ample sleeping options.

Self

4/10

Poor

12 Apr 2026

santez

This was a roach in the bedroom, the had a suit with nothing in it. One chair at the counter, no pots, pans, or utensils. Furniture old the bed was hard 250 dollar deposit for what, there was nothing in the room but an iron. The pool was covered, the gym was storage.The picture are definitely misleading.

2/10

Poor

03 Apr 2026

Shayna

The entire hotel smelled of weed. Room smelled and had flies in the sink. Almost every surface had stains: carpet, walls, couches, beds. We booked since it had a kitchen and they provided nothing to use in the kitchen so it was essentially useless. Not blankets on the bed. Sheets only. Two tiny pillows on the bed. Major water damage in bathroom with rotting floor boards.

Friends_and_family Family

2/10

Poor

26 Mar 2026

Karthik

Front desk took forever to let us in and there were issues with the checkin process that took forever as well. Though I picked a smoke free room the room was stinking of cigarettes! Carpets are dirty sink was broken....overall a terrible stay! WILL NOT Recommend!

Partner

4/10

Poor

19 Mar 2026

Lateetra

The staff was very nice but the hotel was old, outdated, vents were disgusting, carpet was horrible, beds were old and only had sheets with no spreads, couch needed to be burnt, the parking lot was disgusting(we saw razor blades in parking spots), the owners need to do better. Renovation needs to be done like last year. Will not recommend to anyone!!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Tzipora

It was a nice room. Spacious

10/10

Exceptional

17 Mar 2026

Robin

Clean room

2/10

Poor

12 Mar 2026

Kellie

It was nothing like online. The smell of weed smacked you in the face wherever you went, including your room. Torn and broken furniture, stained carpet, food on the walls. It was absolutely atrocious. We lasted 30 minutes and ended up leaving and going somewhere else.

Friends_and_family Family

4/10

Poor

11 Mar 2026

Christopher

They did not include breakfast (despite the website saying they would). Instead we were told we had a kitchen and could make our own breakfast. There was an odd smell in the lobby and throughout our room. There were multiple parts of the room that had been damaged by previous guests.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Brigette

The air conditioning in the room did not work. I called the front desk and told them and the lady said \"We have never had A/C problems in that room before\". She stated that someone would come look at it but no one ever came. After 45 minutes, I just returned the keys and checked out. The lady at the deak said she would let someone know and that I would be reimbursed for my one night stay, that never happened. Still waiting for reimbursement.

Partner

6/10

Pleasant

06 Mar 2026

Kristin

The room was clean and the staff were very friendly and accommodating. The room I stayed in was great, but it did smell very strongly of marijuana and there was no coffee pot in the room even though all the pictures on the site showed them in the kitchen area. Other than that it was great.

Self

8/10

Excellent

04 Mar 2026

roger

Very clean and quiet!! Wish there had been cups of some sort!! Had to go to nearby gas station to get some cups! As told they were preparing for renovations!! Excellent staff!! Will go back

Partner

8/10

Excellent

02 Mar 2026

John

Overall a nice stay comfortable and clean I will rebook

Self

6/10

Pleasant

22 Feb 2026

Cordera

Staff day staff help rebook same room after mishap on checkout

6/10

Pleasant

22 Feb 2026

Cordera

Dryer didn’t work, card maker was broken was confined to room , an a staff opened tried to open my door for someone and didn’t check their information to see what room they were in just random my door

6/10

Pleasant

22 Feb 2026

KIYANA

Toilet kept overflowing and filling the bathroom and surrounding carpet with not maintenance personnel on site

6/10

Pleasant

22 Feb 2026

Janice

The staff was very friendly and they did their best to help us out but a few things were lacking. Shortage on blankets so would've been nice to have instead of just bed sheets but didn't freeze, you can control the temperature in the rooms. The beds and tub and such were clean but we did see and kill two cockroches, the bathroom needed a sweep and the rooms smelled of smoke. But for the price it was a good stay. They have quiet rules so there wasn't much noise and the beds were comfy. Staff was very accommodating to their abilities and tried their best to help. Very appreciated it and would stay there again.

Friends

6/10

Pleasant

19 Feb 2026

Norma

Needs a blanket and extra pillow; the kitchen had no

4/10

Poor

18 Feb 2026

Katherine

Not clean, something jacked up keys, had to be “escorted” to room, no blanket on the bed and it was freezing!

Business

2/10

Poor

18 Feb 2026

Lee

When we arrived we were told the keycard was not working and a staff member had to let us back in our room each time we left. The listing indicates late checkout was available but when I asked I was told it cost $35 and would only be extended from 11 to 12. The whole building smelled like weed. Our belongings smelled long after leaving. There was not any cookware, plates, flatware available in the kitchen, so being listed as \"full kitchen\" was very misleading as the kitchen is essentially useless. No breakfast, bed was tiny with 2 small pillows and no blanket just a sheet.

6/10

Pleasant

17 Feb 2026

Michele

The place is very outdated. Bedroom floor had a yellow stain on it. Shampoo, conditioner, and soap dispensers were removed from the wall with just the remnants showing. No paper towel towels, dish soap or towels provided in the kitchenette, and only one plate, spoon and a couple mugs. One of the drawers was broke. Handle missing off another. No comforters on either bed only a sheet. No hairdryer in the rooms.(was able to at least get one from the front desk, though) One of the bedrooms would not cool down., just overall a pretty disappointing experience. Pictures make the hotel decent, but it’s pretty rundown.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Cerenity

The room was filled with roaches everywhere especially in the kitchen. I will never book here again.

2/10

Poor

11 Feb 2026

Dennis J.

This hotel was not good… card reader didn’t work… chairs were wobbly, blood stains in the carpet… they refused to give me another room… door handles broken, front desk attendant had horrible attitude… bathroom tub was dirty I had to clean it b4 I used it I hated this hotel

Business

4/10

Poor

28 Jan 2026

Erika

Place is NOT what it used to be. Has a neglected air about it. I also got the feeling that something bad happened there. Haven't been in this neighborhood in a while. So, i cant be sure, but i would choose differently next time.

Self

8/10

Excellent

28 Jan 2026

Jessica

Was the room spotless? Did the staff seem courteous?

10/10

Exceptional

18 Jan 2026

Tiffany

Everything was cool bed was comfortable bathroom and kitchen room was clean

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Jarvis

I enjoyed the 4th floor very comfortable I was to chill and relax very quiet. I like my room

Business

10/10

Exceptional

10 Jan 2026

Trellica

Needs to be updated but they keep it pretty clean.

Leisure Self

4/10

Poor

07 Jan 2026

Esther

The 1st floor smelled of marijuana. None of the exterior doors were locked although they had a place to use your key to enter. There was a fire the 2nd night and I couldn’t get in. I went to a relative’s house and called for 3 hours but the phone was always busy. I drove back and found I could get in but the elevator wasn’t working. There was a sign saying to use the stairs but no stairs were seen. There was a sign at the front desk with a number to call as they didn’t staff the desk after 10. I had to go outside of the building to get to the stairs. Again- the door wasn’t locked-anyone could access the stairs and upper floors.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Cameron

The room looked nice and it was comfortable. Definitely needed for the weekend , will be back!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Travis

Staff was very responsive

Leisure Self

4/10

Poor

28 Dec 2025

Larry

yes and yes your add said free breakfast yet there was none- building poorly maintained check in staff made it seem like you were a bother, bathrooms poorly maintained

Business Partner

4/10

Poor

14 Dec 2025

Jessica

This property is advertised as a hotel with a functioning in-room kitchen; however, the experience felt more like staying in an apartment complex than a hotel, particularly based on the condition of the common areas and the overall environment. The kitchen itself had no utensils, dishes, or glasses, making it unusable without bringing your own supplies.
Cleanliness was a concern. The carpets were filthy and furniture was heavily worn, and the air filter was dated 2/2024 and it looked like it. Towels left lint or debris on the skin after use.
The building was not staffed 24/7, and two entrances were unsecured 24 hours a day. There was no coffee maker in the room and no coffee available in the lobby.
Hot water was limited due to a small water heater and leaking showers. Bedding quality was below expectations, with small throw pillows.
The biggest issue was inaccurate advertising. Had expectations been set more clearly, I would have prepared differently or chosen another property. Additionally, although I disclosed traveling with a pet at booking and check-in by signing a consent and paid the stated total, I was later informed of an unexpected additional $70 pet fee. We paid $600 for 3 nights.
Clearer communication and improved cleanliness and maintenance would significantly improve the experience.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Lee

Good will be back soon

Friends_and_family Family

2/10

Poor

25 Nov 2025

Marvin

Bugs in the room dirty room floor looks like outside bathroom were terrible

2/10

Poor

21 Nov 2025

Nedra

The Sonesta Simply Suites Memphis East Poplar Pike should not operate as a hotel until a complete renovation is done to the entire facility. The staff I encountered were friendly and pleasant. The lobby area was clean and the furniture in this area appeared to be in good condition. The condition of my hotel room, the elevator and the hallways are clear signs that the hotel is not in the best shape. The rear entry door to the building was never locked during the two days of my stay. The door appeared to be broken. My room was in terrible condition - the carpet was dirty and had stains throughout, there were dirt marks on the wall, a hole in the wall in near the dining area, the vents were full of dust, the room smelled of cigarette smoke, the baseboard in the kitchen was damaged, the oven needed a deep cleaning, the bathtub faucet had a consistent leak, the ceiling in the bathroom was peeling from water damage, and there were roaches in the bathroom.

Business Self

2/10

Poor

16 Nov 2025

Ashleigh

Terrible. Could never get anybody to answer the phone it was a busy signal the whole 5 days I called even at different times they won’t email back or call or reply to messages.

2/10

Poor

16 Nov 2025

Cornelius

Room had roaches and the place looks nothing like the pictures. You have to drive up to the room like a motel and people essentially are living here. It appears as if it was a converted project building.

2/10

Poor

12 Nov 2025

Ned

Room was extremely dirty, stains on Furnature, headrests, carpet. Kitchen didn't have any Apliances but it was advertised inline with the pictures as extended suite with all essential appliances. Missing cabinet doors and drawers, Room door was not able to close completely it was safety hazard, Roches walking on the walls and selling, Very musty smell, nearly any Furnature at the breakfast island was only one broken chair, Refrigater was making a very loud noice, Bathroom sink didn't have stopper and the water wold drain very slowly after each use vary nasty

Business Self

4/10

Poor

11 Nov 2025

Erica H.

The bed had no blanket only a sheet, when i called the front desk they stated they didnt have anymore. I had to sleep with my sweatsuit in to stay warm. The shower curtain rod was bent so the curtain couldnt stay closed so the shower head had to be angled to avoid water goi g in the floor. There were no utensils, glasses or plates in the kitchen area to use and one of the cabinets in the kitchen was broken

Leisure Self

10/10

Exceptional

09 Nov 2025

Chasity

Staff is super nice. Room was clean. Was everything we needed.

Partner

4/10

Poor

07 Nov 2025

Bennie

The light on the microwave didn’t work. But my main complaint is that they have a roach infestation. I killed four of them in the two days prior to my checkout.

Business_and_leisure

10/10

Exceptional

06 Nov 2025

Zarif

great

10/10

Exceptional

05 Nov 2025

Shawonna

Great

Business_and_leisure Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Camille

Amazing

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Camille

Good

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Camille

Everything was great

Self

10/10

Exceptional

27 Oct 2025

Shawn

Clean and spacious room

10/10

Exceptional

26 Oct 2025

Camille

N/A

Friends_and_family Family

2/10

Poor

22 Oct 2025

Dmitri

No. No !

The toilet doesn't flash. Roaches in the kitchen.

Self

10/10

Exceptional

17 Oct 2025

Camille

Clean neat

Self

10/10

Exceptional

16 Oct 2025

Camille

Amazing peaceful

Self

6/10

Pleasant

14 Oct 2025

Delilah

the stay and hotel was nice first room had roaches they transferred my room but it was a rude ho otw this morning around 10:30 baby nobody be nowhere to be found AT FRIMT DESK how you expect me to wait on yall to come back and it’s close to checkout do your job go or quit

Leisure Self

2/10

Poor

12 Oct 2025

Danielle

The room was nasty

2/10

Poor

30 Sep 2025

Latasa

Room and bathroom was disgusting. Hair in shower. Couch was stained with a red substance. No good amenities for the room to be a suite. Smelled like smoke and urine. Would never stay again.

Partner

6/10

Pleasant

28 Sep 2025

Chef

The carpet and furniture was filthy….. i was sitting at the bar area in my room and a roach ran across the bar. Full kitchen setup and no dishes to cook or eat with

Leisure Partner

4/10

Poor

11 Sep 2025

Kelly

I liked the layout of the property and unit. The staff was helpful. The roaches and gnats were a concern. I planned a 30 day stay, but had to cancel those plans. The couch, curtains and carpet were dirty and deeply stained.

Leisure Pet

2/10

Poor

04 Sep 2025

Thomas

Never stay here

Bugs everywhere/trash on floor, dirty room. We got locked in the room because the door was broken. Mold on the vents. Customer service was horrible and they didn’t care that the room was nasty.

Friends_and_family Family

4/10

Poor

02 Sep 2025

Ashley

The staff was very nice, but the hotel is falling apart. I stay at Sonesta's, and they are wonderful hotels, but this one is forgotten about, has no amenities, has no breakfast, and there seems to be a lack of morale from the employees. Treat the employees better and bring the life back to the hotel. This is a disgrace!

Business_and_leisure Family

2/10

Poor

12 Aug 2025

Sharon

Advertised having breakfast turns out no breakfast because supposedly they are in a remodel which you couldn’t tell by that looking at the place which overall is not bad, but could’ve been better. Had to go back to the desk and ask for a remote ! Absolutely no coffee at all !! Over all will def not be back !!

Partner