Wingate by Wyndham Memphis

United States , Memphis - TN
MEMPHIS, 6069 Macon Cove
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100 reviews shown

4/10

Poor

22 May 2026

Carolyn

I thought I was going to give this hotel a 4 stsr review until check out day. The room was clean with a comfortable bed, There was a microwave & refrigerator available although I didn't use them. The toilet was a slow flush and had to be flushed more than once. The carpet throughout the hotel was dirty and needed to be shampooed. Breakfast was mediocre. Something seemed missing but I could'nt quite figure it out. Maybe because there was no teabags and apple was the only fruit. I got a customer review form on arrival night which I filled out and offered a late checkout. I filled it out and put that I wanted a late checkout with a time of 12 noon. A little after 11am someone started knocking at the door. I ignored it at first. Then the knocking got louder and someone was trying to come in. So, I told the 2 women the room cleaner and the manager on duty( Noah )that I signed up for 12pm checkout. We repeated the conversation again-manager saying check out was 11 and me saying I had a late checkout of 12pm. Noah then told me to stay there till 12 noon would be $20. I said I wasn't paying $20 so I threw my last items in my purse and left. Now i don't where the breakdown in communication of checkout came from, but it made me take 2 stars off. I really would like to know why. Who offered me the late checkout? Did they not let Wingate know? Or does Wingate not allow late checkouts?

Self

8/10

Excellent

22 May 2026

Christopher

Hotel was clean, staff was helpful. Elevator was very slow, and there was only 1 ice machine on the 1st floor.

Family_with_children

10/10

Exceptional

19 May 2026

Kiara

The day we had was last minute we actually booked somewhere else and they called two days before the trip so I was very grateful that the hotel we end up getting was available and still within the price range of the first hotel

Friends_and_family Friends

6/10

Pleasant

17 May 2026

David

The best thing about our stay was the staff. They were all very helpful and I can tell that they were doing their best to clean and take care of their guests.

The property was not ideal. The sink was located outside of our bathroom, which was odd. The water in the shower didn't stay warm very long. The fitness center is a little lacking. Only cardio equipment, very small, and was closed. The breakfast was not very good, but I did think the pancake machine was innovative.

It was an okay place. The staff were great, though.

Friends_and_family Family

6/10

Pleasant

15 May 2026

Sam

Breakfast is ok, nothing special.

Business

10/10

Exceptional

05 May 2026

Lea

The room was clean and felt safe. The staff was very friendly. i would definitely stay again. Only con was our coffee pot was missing. We just went downstairs to get some freshly made and delicious coffee from the lobby.

Partner

8/10

Excellent

01 May 2026

Karen

There was no breakfast. There was a large group of students that had eaten everything.

10/10

Exceptional

24 Apr 2026

Donna

Was Very Nice!! Privacy Gate And Fence!! Nice Clean Rooms!! Breakfast Was Awesome!! Staff Was very Friendly And Helpful!!

Pet

8/10

Excellent

24 Apr 2026

Chris

Rooms was clean The continental breakfast was very bad.

Partner

10/10

Exceptional

19 Apr 2026

Marcus

service Great hotel great breakfast and everything was great

Family_with_children

4/10

Poor

21 Mar 2026

Kevin

There was someone else dirty towel hanging on the back of our bathroom door, a piece of trash in the corner like they never swept, and soap scum on the bathroom walls. Oh and we couldn’t get into our room with the key and had to go to the front desk three times for it to be corrected but staff was very kind

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Som

Excellent staff

2/10

Poor

19 Mar 2026

David

Room was too hot, bathroom door handle was broken, found a pill on the floor of our room, the elevator noise kept us awake all night,beds where uncomfortable and the shower drain wasn't draining enough.

Family

4/10

Poor

15 Mar 2026

Jade

The room was clean , some of the staff had attitudes the environment was kinda off I wouldn’t get an room there again!

8/10

Excellent

10 Mar 2026

Gus

They are in process off upgrading the property.

6/10

Pleasant

02 Mar 2026

Pat

The shower had luke warm water, the air conditioner would only work for a few minutes at a time leaving the room to warm to sleep comfortably and the tv quit working after 30 minutes. The staff was friendly.

Partner

4/10

Poor

01 Mar 2026

John

Staff were friendly and the beds were comfortable, but it’s not a good experience. The hallways smell like pot, the AC unit was so loud that I could not hear the TV even when turned up all the way. The wall thermostat would not turn off the unit, so I had to unplug it to watch TV and sleep. The walls are extremely thin and we could hear the upstairs guests walking (jumping?) at an extremely loud volume. The toilet ran constantly and clearly needs its internals replaced. Breakfast was standard hotel budget fare. Your experience might be better, but I’m not returning.

Family

10/10

Exceptional

27 Feb 2026

Terry

clean. very nice. Sunny was very helpful.

2/10

Poor

27 Feb 2026

Robert

Your site said pet stay free
They don't
Breakfast was awful most things missing
Check in was awful

Partner

6/10

Pleasant

20 Feb 2026

Harold

Room not clean

10/10

Exceptional

03 Feb 2026

Evaliene

Great staff, tidy room, felt safe and cared for

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Byron

The room was spotless and EVERY staff member was GREAT from the front desk to room service.

Business Self

10/10

Exceptional

18 Jan 2026

Mark

Room was clean
Staff courteous and respectful

6/10

Pleasant

08 Jan 2026

Laura

The front desk staff had earbuds in talking to someone while checking us in. The water did not get warm to shower until 10 minutes after on! There is black mold in shower all around. The refrigerator was not cold at all- all my ice packs melted over night. I could have left in car would have been better. Beds are high- they were comfortable.

Friends_and_family Friends

10/10

Exceptional

08 Jan 2026

Cindy

Easy access; friendly staff; clean; pet friendly…and super comfortable beds. We enjoyed our quick overnight stay very much!

Leisure Pet

4/10

Poor

27 Dec 2025

Kathy

The room has very, dirty dated furniture full of scrapes and tears, wrinkled shower curtain, desk chair is filthy on the seat with most of the vinyl rubbed or torn off. Dog run area did not have waste bags as informed. I felt unsecure in the area the hotel is located and worried about our vehicle out there overnight where we couldn't keep an eye on it. seems high crime area.other furniture has gashes etc.

10/10

Exceptional

22 Dec 2025

Steven

Very clean room, great atmosphere, friendly and helpful staff.

Partner

10/10

Exceptional

19 Dec 2025

Robin

Friendly and helpful staff. Clean room.

Leisure Family

8/10

Excellent

08 Dec 2025

SKIPPER

Staff was courteous.

6/10

Pleasant

06 Dec 2025

Scott

My first room had a broken heater , the staff was helpful and transferred me right away to another room . The second room had a broken toilet that was dripping and flushing all by itself . Again the staff was helpful , apologized and transferred me to another room . This room had its better day years ago . Dented light shade , scratched well worn table and TV bureau . The chair for the desk was DEPLORABLE and DISGUSTING and the shower had a broken temp regulator . The scrambled eggs were funny tasting , hard to explain . I'm on a road trip to California and my first 3 hotels were all good to great . I had nothing negative to say just good things. I'm sharing this so you don't think I'm just a complainer . If you are looking for a nice hotel to stay at , this isn't it !!!! I would not stay here again

10/10

Exceptional

05 Dec 2025

Jeff

Restful and uneventful stay.

Leisure Family

4/10

Poor

01 Dec 2025

Munwar

Room was not clean. Old furniture. Some student staff at the front-desk.

Leisure Family

8/10

Excellent

30 Nov 2025

Amy Catherine

Clean room w/ no insects. Great shower. Good breakfast.

Business_and_leisure Self

6/10

Pleasant

22 Nov 2025

Amy

Room was decent for 1 night stay. Needs to be updated.

Leisure Family

8/10

Excellent

22 Nov 2025

Rebecca

Room was clean and AC worked great. Staff friendly. Pet friendly. Breakfast was not great, but we didn't stay there for the food. Priced perfectly for traveling through. Would stay again.

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Anthony

The room is reasonable clean, the staff are very good, and attentive.

Leisure Pet

6/10

Pleasant

15 Nov 2025

Deidre

We founf a roach by the microwave in 319, there was little rach in the microwave in the general food area. This was reported to the front desk attendant she gave me nice courtesy excuses and advised they pass their inspections.. my roommate.reported she found one in the room we were moved too room 315 by the bathroom sink.

Leisure Family

2/10

Poor

13 Nov 2025

Asia

I didn’t get to experience the room due to the fact the front desk people stated they didn’t have a room even though it said confirmed. I never received a refund as I was told . Attitudes were horrible.

Leisure Family

10/10

Exceptional

06 Nov 2025

Rod

The room was pleasant and clean. Staff was friendly

Self

10/10

Exceptional

03 Nov 2025

Tina

Parking very good and secure. Staff welcoming. Accommodated my pet with no hesitations. The room was fabulous bed was super comfortable, bathroom huge. Even my dog enjoyed the room

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Markel

Yes it was a great stay.

Friends

10/10

Exceptional

31 Oct 2025

Christopher

Staff was nice

Friends_and_family Family

4/10

Poor

29 Oct 2025

Haley

I booked based on other Expedia reviews letting me know that it was decent for traveling/passing through. But when we arrived I was welcomed with a roach & mold in the bathroom. The hot water did not work in the shower. Our hotel room door also seemed to have been broken down before. I was persuaded to book based on the pet policy (moving across country with my cat) but I would book elsewhere if possible & just pay an additional fee if traveling with pets.
The staff was very friendly and nice, both on the phone and in person, most of my grievances are with the building itself. For over $100 per night I think you can find something better in this area.
Hope this helps!
We only ended up staying for about 2-3 hours.

6/10

Pleasant

28 Oct 2025

Michelle

Just was not what I expected.

Self

4/10

Poor

24 Oct 2025

Tanner

The room was very dirty. The bottom of my feet were black from walking around. It smelt awful and the parking lot was filled with trash and litter. Wouldn’t recommend.

Leisure Family

6/10

Pleasant

23 Oct 2025

Richard

The morning started off bad when the alarm clock in a neighboring room sounded at 4:30 a.m. and continued for 10 minutes. I don't think anybody was in the room; I didn't hear anyone stirring around after the alarm clock finally stopped. The housekeepers need to check that in rooms that are not occupied. Then, when I woke up and saw the time on the clock (around 6:30), I thought I had a few minutes to wake up slowly and get out of bed. Then I got a phone call at 7:00, according to the alarm clock, but it turns out it was actually 8:00. The clock was an hour behind, which had me starting the morning off an hour behind. I couldn't figure out how to change the time on the clock except for the alarm time. That was a really bad start to the day, because I didn't get down in time for breakfast which ended at 9:00. A simple thing, having their bedside alarm clock set wrong, made a big difference for me.

Take your own tissues with you because ther
e are none in room. Also I could not change the temperature on the wall thermostat. I could change the number to a different temperature but it automatically went back. And it was too warm this morning. The last thing I mention now is the shower curtain rod which was loose at both ends so it's sagged, which meant that the shower curtain couldn't be pushed all the way to the end and stay there. I finally had to get a wash cloth wrapped around the rod at the top and hold it so I wouldn't be pouring water out on the floor.

Leisure

10/10

Exceptional

23 Oct 2025

Christopher

I liked that the there were no dog fees and staff was kind. I disliked the surrounding area due to criminal activities… however to counter that, there was a cop parked all night in the hotel parking. While checking out, there was an abandoned car and three patrol units investigating in the middle of the street. The area is criminally active, but I did not feel unsafe, but still something huge to note if you have kids.

Business_and_leisure Pet

2/10

Poor

22 Oct 2025

April Simone

Room was dirty. Staff didn’t understand English. Housekeeping only cleaned your room when you check
Out so no new sheets or towels we had to go downstairs to get toilet tissue. The breakfast was awful they served the same sausage 3 day in a row and I’m not talking about the same kind of sausage, I’m saying it was the left over sausage from Friday to Monday and they looked unsafe to eat. I do not recommend this hotel not even to my worst enemy.

Leisure Partner

8/10

Excellent

20 Oct 2025

Denise

Convenient while traveling. Comfortable room.

Leisure Family

6/10

Pleasant

11 Oct 2025

Jason

Clean rooms. Arrive early for breakfast or else.

Room was very clean. The ceiling was pealing. The frond desk told us breakfast was till 10. When arriving at 9:15 the eggs were cold, the sausage wasn’t cooked through and we were told we should have arrived earlier.

Partner

10/10

Exceptional

10 Oct 2025

Wesley

Very clean and well kept hotel. Friendly and welcoming staff. Breakfast was served hot and fresh.

Leisure Family

10/10

Exceptional

09 Oct 2025

Kelvin

Quiet and spacious

Self

10/10

Exceptional

06 Oct 2025

Kellye

The stay was ok.

The air wasn’t on when we got there and the room smelled pretty bad. Circulating air helped. Some of the furniture was ripped, scratched, and dusty. The smoke alarm was covered in plastic. The room was clean though. The bed was comfortable. There was not always hot water. We felt safe there. Staff was kind. We would consider staying again, but it wouldn’t be our first choice.

Partner

10/10

Exceptional

05 Oct 2025

XuanDung

clean, good breakfast

Business Family

4/10

Poor

05 Oct 2025

Jesmaine

I didn’t like the area it was in whatsoever. The shower in my room didn’t get hot at all but it was too late to let staff know because by then it was time to check out. The beds was very comfortable considering I’m 7 in a half months pregnant. I didn’t like being rushed at checkout it was 12:02 and I’m literally walking out with my kids a lady standing there rushing me.

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Sherry

Hotel was very clean and the staff were extremely friendly!

10/10

Exceptional

02 Oct 2025

mary

That was present and responsive to my needs. Pleasant personality.

Leisure Family

8/10

Excellent

02 Oct 2025

David A

very clean room, furnishing somewhat outdated. Very friendly staff, very dog friendly. While I felt this lodging to be safe the area around it was somewhat sketchy.

Business Pet

4/10

Poor

29 Sep 2025

Gregory

The room
Had roaches

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Tasha

The room was quiet and comfortable. The staff was attentive enough. Even though native Memphians say this area is bad but I did not have any issues. The only thing that was a negative for me is that this was a prepaid stay with all fees included but when I got there there was an additional $100 deposit fee. So be sure to budget this into your visit. Overall great stay and the mini cinnamon rolls made my day.

Self

8/10

Excellent

26 Sep 2025

Zeta

Clean room, great staff.

Business Pet

6/10

Pleasant

24 Sep 2025

Bella

Later check out time

8/10

Excellent

21 Sep 2025

April

Good rooms. Neighbor hood sketchy.

10/10

Exceptional

19 Sep 2025

Justin

Friendly staff and clean facility. Area around the hotel seamed a bit more sketchy than I would like but felt safe as soon as soon as I walked into the doors.

Leisure Partner

6/10

Pleasant

16 Sep 2025

Kathleen

Not bad

Took a break from truck topper tent camping with a stay here. Looking for a budget friendly option.

Pros: great continental hot breakfast, excellent cameras/ security in the parking lot (felt comfortable leaving all of our stuff in the truck) nice size rooms.

Cons: the hotel is in the middle of updates, the fitness center was closed and the ice machine on our floor was out of service.

Our first room’s sheets were old. A quick trip to the front desk and had a new room right away with zero hassle. The front desk clerk was extremely apologetic and worked fast to correct the situation. Thank you for that.

Partner

6/10

Pleasant

16 Sep 2025

Johnny

Was good,

8/10

Excellent

15 Sep 2025

Demetria

Quick overnight stay

I didn't like the surprise 100 dollar deposit that I had to paid on top of my stay. The parking lot is tight, no room for 2 cars to pass each other in the front. The room was clean but could have been cleaner, paying closer attention to the corners. The outside of the elevators and around the door downstairs needs a little cleaning also. The bed was very comfortable and I slept like a baby. Breakfast only had one meat which was pork sausage so i had toast with jelly since the gravy had pork in it also. The pancake maker is cool for kids since they can watch it being made and cooked. The dining area tables and floors are really pretty. The seats were comfy. The vending machines and the gym were out of order so that sucked but surely they'll be in running order by the time I come back. It's closer to alot of food places. I would definitely stay again.

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Marilynn

Building was very clean. Front desk personnel were very pleasant and professional.

Leisure Family

6/10

Pleasant

06 Sep 2025

Lisa

Hotel rooms need work

The lobby area is beautiful. The front desk personnel were very friendly and efficient. The room was ok at best. The pics showed a nice chair in the room which we like to have. We had an empty space there instead. The ‘gaming’ chair at the desk was disgusting. It was terribly stained, the fabric was peeling off. If you even touched it the black peeled off. No one can sit in a chair like that. So not what we expected from the advertising pics. I wouldn’t stay there again.

Partner

8/10

Excellent

06 Sep 2025

Janell

Breakfast was good and the staff were great.

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

Denise

What I did like was the easy access to the highway.
What I didn't like, was the gym was out of order, cleaning staff was non existent.

Leisure Friends

6/10

Pleasant

02 Sep 2025

Sydney

4 Star hotel???

This was rated a 4 star hotel. I would
Say 2.5/3 star maybe. Furniture was old with marks all over it. Mold on the ceiling. I had stains on my top cover. Workout room was out of order the whole time. Breakfast included a pancake making machine, biscuits (hard) n gravy, eggs (scrambled), sausage (I needed mine cooked longer), toast, bagel and cereal. Juice machine (some spots out of order). And I had an extra fee for each room I reserved. It was the best hotel on the block, but WASN’T what I thought a 4/5 star hotel would be. BUT booking on hotels.com has been easy and helps with the discounts. I will continue to use the app, just maybe not that hotel.

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

James

Stay was very good. Room was clean and location was nice

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

William

Security was around all night outside. Felt good knowing that.

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Mylla

Pet friendly;)

6/10

Pleasant

27 Aug 2025

Fernando II

It’s kinda like saying, You get what you pay for. But, I paid more than and average hotel would look like. The area is located like in ghetto area. This is not what I pictured or Memphis. In other words, my wife and I are very disappointed…

Leisure Pet

6/10

Pleasant

25 Aug 2025

Brian

Business

6/10

Pleasant

17 Aug 2025

Kellie

Not the safest neighborhood, but felt safe inside. Manager helpful and friendly. Water in shower not hot. Rooms were very clean and beds comfortable

Business Pet

4/10

Poor

13 Aug 2025

Kimberly

The AC didn’t work so it made the night very uncomfortable. Also the area was shady with many homeless people loitering around the property.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

John

Ok facility

Iffy location right off the interstate fairly clean

Friends_and_family Family

4/10

Poor

10 Aug 2025

WING MAN

broken thermostat, unstable water temperature, very weak water flow, damaged shower curtain, empty bottle of body lotion, damaged chair

Business_and_leisure Friends

10/10

Exceptional

06 Aug 2025

Roxanne

This was a very quiet hotel. The room was very nice and very clean. The room was spacious with a microwave, fridge and a coffee pot. The hotel had washer and dryer if you need to wash your clothes. IThe hotel is about 15 minutes from downtown Memphis. There is breakfast evey morning. There was no pool in case you eant to swim.

2/10

Poor

05 Aug 2025

Esam

I found roaches crawling on my bed in the morning

Leisure Friends

8/10

Excellent

05 Aug 2025

Mibi L

👍

4/10

Poor

04 Aug 2025

Stephen

Run down property in a dirty unsafe looking neighborhood. Building in poor condition except for the lobby area. I guess they want to make a good impression, but the hallways and rooms are in poor repair.

Business_and_leisure Family

6/10

Pleasant

27 Jul 2025

Sarah

Bad area

Terrible part of town.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Pamela

Cons: No hair dryer, dripping faucet, shower curtain wasn’t hung straight so didn’t stay closed, 2 shampoos no conditioner, hole in towel, desk chair dirty and worn (cover shredded at head and arm).
Pros: Fresh paint, rug looked pretty new.

Leisure Self

2/10

Poor

25 Jul 2025

Gretchen

I was disappointed by the lack of cleanliness from a plumbing system issue that left the bathtub covered with copper residue. I requested someone come and check it out and it escalated the entire situation.

Leisure Pet

8/10

Excellent

25 Jul 2025

LEE

Bad neighborhood. The actual hotel as fine, But their was hookers walking in front and drugies a half a block down the street. They did have overnight security and nothing happened.

Business Self

10/10

Exceptional

25 Jul 2025

Tigist

I love this place

6/10

Pleasant

20 Jul 2025

Todd

The staff were pleasant. Maintenance was sent to try and address issues that had been ignored (door not closing correctly and toilet running.) The room had long black hair in the bathroom and the wash area both days. My hair is short. The elevator was very slow and the common areas were dirty above first floor. The outside driveway is in horrible condition and in need of repair. No reviews identified that a correctional facility was right around the corner. The people walking or standing outside the hotel at all hours of the night looked like they may have been working in those locations. I understand the need for the 7 foot tall security guard and was glad he was there

Business Family

10/10

Exceptional

20 Jul 2025

Melvyn

Room 39 needs a new shower curtain

Leisure Partner

10/10

Exceptional

19 Jul 2025

Nancy

Food was ok need grits for breakfast

Leisure Family

10/10

Exceptional

19 Jul 2025

Randall

Stayed only one night. Good stay.

Leisure Family

8/10

Excellent

18 Jul 2025

ROMALIC W.

Quiet, friendly, nice food, comfortable really clean. We’re pretty parking.

8/10

Excellent

17 Jul 2025

Linda

Generally speaking the room was good. However, the chair for the desk looked like a beat up gaming chair someone grabbed from the curb - not cool! There was a VERY loud car outside about 11:00 - might hv been in property next door but it was LOUD. Kind of a scary area but the facility was fine. Update the restaurant listing as Ruby Tuesdays is permanently closed.

Leisure Family

2/10

Poor

14 Jul 2025

Stephanie

Room was without hot water for showering staff did nothing to help lots of vagrants and others walking around all night long several loud arguments in the parking lot.

Leisure

8/10

Excellent

13 Jul 2025

Marion Diane

Very nice personnel, clean rooms. Didn’t have time to partake of the breakfast so can’t speak on it. Shampoo, conditioner body wash and lotion is provided.

Business

8/10

Excellent

12 Jul 2025

Katherine

It’s fine for a night to sleep.

Everything is older and outdated, slightly damaged.

Friends_and_family Family

8/10

Excellent

10 Jul 2025

Verified traveler

It was only one night, but I’m happy the check in was fast and simple. The rooms were spacious and clean for the most part, but we did have hair left in the tub. The views aren’t scenic and there’s no pool, but for a couple days it’s good and the staff is really nice.

Friends_and_family Family