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Hyatt Place Memphis/Primacy Parkway
Memphis - TN · United States
1220 Primacy Pkwy, 6View location
7.8/10Very good1,042 Reviews
Cleanliness7.8/10 7.8
Service8.0/10 8.0
Comfort8.0/10 8.0
Condition7.6/10 7.6
Amenities7.6/10 7.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hyatt Place Memphis/Primacy Parkway
Hyatt Place Memphis Primacy Park is located in White Station, a neighborhood in Memphis, and is in the business district.
Orpheum Theatre and National Civil Rights Museum at the Lorraine Motel are cultural highlights, and travelers looking to shop may want to visit Wolfchase Galleria and Bass Pro Shops at the Pyramid
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When you stay at Hyatt Place Memphis Primacy Park in Memphis, you'll be in the business district, within a 15-minute drive of University of Memphis and Wolfchase Galleria. This hotel is 10.8 mi (17.4 km) from Beale Street and 11.5 mi (18.5 km) from FedExForum.
Make yourself at home in one of the 128 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding, and all rooms are furnished with double sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Memphis? This hotel has 1173 square feet (109 square meters) of space consisting of conference space and meeting rooms.
Self parking (subject to charges) is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
2:00 AM
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 22
Pet max weight (per pet) in lb is 50
Only dogs are allowed
Maximum number of pets per room 2
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The seasonal pool will be open from April 01 to October 31.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The photos in this description reflect the brand standard and are provided for illustrative purposes only.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
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Minimal age
21
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Optional fees
- Self parking fee: USD 7 per day
- Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
- Early check-in fee: USD 30 (subject to availability)
- Late check-out fee: USD 50 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Opera Memphis
4.3 km / 2.6 mi
Regional One Health East Campus
4.4 km / 2.7 mi
Baptist Memorial Hospital-Memphis
4.9 km / 3 mi
Audubon Park
5 km / 3.1 mi
Theatre Memphis
5.2 km / 3.2 mi
Dixon Gallery and Gardens
5.3 km / 3.3 mi
Methodist Le Bonheur Germantown Hospital
5.5 km / 3.4 mi
Memphis Botanic Garden
5.8 km / 3.6 mi
Madison Cypress Lakes
6.1 km / 3.8 mi
Leftwich Tennis Center
6.4 km / 4 mi
Hickory Ridge Mall
7 km / 4.4 mi
University of Memphis
7.3 km / 4.5 mi
Riverdale Crossing
7.6 km / 4.7 mi
Battlefront Lasertag and Paintball
7.8 km / 4.8 mi
Germanshire Park
8.4 km / 5.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 126
- Number of floors (main building): 7
- hotel
- American Express
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry service
Show 19 more facilities & services
- Hotel safe
- Lift access
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- TV lounge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
Double or Twin Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBT.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room THREE BEDSRoom • THREE BEDSROO.3B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
Room THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE AccessibleSINGLE • AccessibleSGL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
SINGLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SGL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 40 m²DBL.2D
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
DOUBLE TWO DOUBLE BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-4
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-4
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 40 m²DBL.KG
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
DOUBLE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Place Memphis/Primacy Parkway
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hyatt Place Memphis/Primacy Parkway
100
reviews shown
Jimmy
NA
Hong
Check in was quick and easy. Staff was friendly.
Erica
Our room was lovely and the breakfast was very good. We used the pool regularly - we were there for 10 days- and it was clean but the pool towels were the size of dish cloths
Our main complaint was that the website said there was a shuttle to take you anywhere within a 3 mile radius- considering we did not have a car and I was walking with a cane that was very important to us. When we got there they said there hadn’t been a shuttle in over 3 years!! It also said there was a restaurant at the hotel - not!!- we were told that the fryer broke 2 years ago so they haven’t been serving food there- really???????? We found the staff to be pleasant but not very helpful/ no one seemed to know anything about the area, about car rentals, about local restaurants - nothing. At times it felt like they thought we were a nuisance for even asking. Not everyone was like that but it was definitely a vibe at certain times. Our biggest concern is that we believed the website about the shuttle and the restaurant and those were 2 major issues for us. I wouldn’t have booked here if I had known.
Our main complaint was that the website said there was a shuttle to take you anywhere within a 3 mile radius- considering we did not have a car and I was walking with a cane that was very important to us. When we got there they said there hadn’t been a shuttle in over 3 years!! It also said there was a restaurant at the hotel - not!!- we were told that the fryer broke 2 years ago so they haven’t been serving food there- really???????? We found the staff to be pleasant but not very helpful/ no one seemed to know anything about the area, about car rentals, about local restaurants - nothing. At times it felt like they thought we were a nuisance for even asking. Not everyone was like that but it was definitely a vibe at certain times. Our biggest concern is that we believed the website about the shuttle and the restaurant and those were 2 major issues for us. I wouldn’t have booked here if I had known.
André
Établissement très propre avec de très grandes chambres et le personnel était excellent
Amari
My room was very clean. The breakfast was amazing and fresh with many different options to choose from. The staff was very friendly and helpful
Brooke
Everything was as expected. Hotel staff were very friendly and kind. The rooms were clean. Breakfast was good. It’s a little worn down but not too much. Would stay again.
Nicole
It felt like home, except the most important person was missing
Bianka
The only downside I had was that the shower curtain was dirty
Sarah
The staff is so kind and helpful. The rooms were clean. The breakfast was great. We stayed two nights and both mornings the breakfast was slightly different. It was a great variety.
Kathryn
I was going through my Aunt's storage and bringing stuff back to sort. The staff was very helpful
Melody
The staff were nice and friendly. The room was very clean but the carpet made the room smell damp. I absolutely loved the shower jets. Breakfast was awesome. Had a variety of choices. Nice area near shopping stores and expressway.
Nicole
For one I feel like u guys should let it be known if we gonna have to pay a deposit fee when we arrives
Latisha
Clean room very nice area and breakfast was very good
john
Breakfast Staff not attentive
Marji A
Nothing, the staff was very rude, and unapologetic about the mildew in the room. The restaurant was closed. We were very hungry and to tired
Mauricio
I could not check here due to not having credit card under my name for incidentals. I had 3 different cards that could’ve been charged or offered to pay cash or with a credit card authorization form as it has been done one way or another at any other hotels. They kept my money and couldn’t not refund me after the reservation had been fully paid for. I had to stay at the Holiday Inn across the street and was able to check in no problem. Very inconvenient they don’t have options to help you check in after reservation had been fully paid!!
Asher
Rooms are clean. Stuff is wonderful. I am not a breakfast person but from what I have seen they have a good variety to choose from.
As for parking I was surprised for the charge of $7- per night. It must be advertised when we make the reservation and not just when I arrived to the hotel ( like I had a choice I already paid for the room)
This is kind of misleading, bad for business
As for parking I was surprised for the charge of $7- per night. It must be advertised when we make the reservation and not just when I arrived to the hotel ( like I had a choice I already paid for the room)
This is kind of misleading, bad for business
Louise
Good coffee on morning!!
Kimberly
Mediocre breakfast, very dated room, and a surprise $7 parking fee. Won’t return there
Ashanti
Clean rooms , luggage carts availability, environment was nice. The family room fit us well. Breakfast was very healthy.
Jarrell
Very friendly and personable staff. Very helpful. Location is safe. Room was nice. Good rate. Continental breakfast was more than adequate. Solid pick. Will be back.
Keira
The staff was excellent
Angel
I Enjoyed My Stay. I would recommend.
koryn
The rooms were nice, and very spacious. Breakfast was a great added plus too. The only thing was, one of my rooms shower had no water pressure. That's the only thing I can come up with right now. Overall, the stay was great.
TIFFANI
Hotel is old and outdated and has a smell.
Grady
Great place and area. Staff was helpful. Rooms were clean.
MILTON
The bed was comfortable and room was clean and breakfast wasn't as good as the other hyatt place not many chooses of meat
Edward
Very nice area and property
Marcetta
Had a gr8 stay, everything was nice.
Benjamin
Met or exceeded expectations.
Mike
smelled old and damp
Erin
I booked due to the hotel featuring a restaurant and bar with the ideal we wouldn’t have to leave the hotel for dinner. This was the night before my daughter’s NCLEX test and wanted minimal stress. The restaurant/bar was literally a bar behind the front desk that the receptionist would have doubled as the bartender/cook. We passed on that. Had to venture out for food. However, very close proximity to multiple restaurants and Target. The beds were extremely hard. The air conditioner barely worked. We had to set it to 60 just to get the room comfortable. I keep my air on 72 at my house so I feel like I’m pretty reasonable when it comes to room temperatures. However, the staff were extremely friendly and fitness center was perfect for a morning workout and very clean. We did not use the pool but it looked amazing.
Johneva
Everything was clean the only thing I did not like was having to pay extra 7.00 for over night parking. I paid for my stay that should have been included. I will not be staying at another Hampton Inn or any other hotel that I have to pay for parking. What was I suspose to do park down the road and walk back to my room totally stupidity on there part
Debbie
Clean room staff was excellent and friendly.
Jeremy
Terrible place to stay. Staff is horrific
Jessica
It was fine while we was there. If we was to stay there long term I think vending machines would be nice on each floor .
Jack
T
Donald
Good location. Very convenient.
Grady
Great spot. Nice location.
Mary
Pool was not opened as advertised and was closed with a cover. We booked here because it had a swimming pool and our 4 kids were extremely disappointed. The place needed a deep scrubbing. Orange and green puffy mold was growing in our room in the ceiling and the whole room smelled like gym socks. Our sheets and bedding felt wet the room was so humid even with AC continually running. Kids socks were dirty from the carpet. The bathroom has 1 dim bulb in the shower area and you can hardly see.
William
Our oversized room was clean and well designed with nice comfortable bedding. Wonderful Pillows and Great shower!
Breakfast bar area for our stay was good & well displayed, and well stocked each day.
Staff was always friendly and helpful.
We went the last weekend in May and the pool wasn’t open which surprised us. We had hoped to lounge around the pool.
Breakfast bar area for our stay was good & well displayed, and well stocked each day.
Staff was always friendly and helpful.
We went the last weekend in May and the pool wasn’t open which surprised us. We had hoped to lounge around the pool.
Christian
Great!
Gabino
Lo mejor fueron las camas muy cómodas y se descasa muy bien
John
Pool was closed. staff not interested in doing much to make you feel welcome.
Donald
Front desk could been little more professional
Mollie
My only concern was in the lobby area. Every table top was sticky (cleaning spray buildup maybe?) and the furniture was definitely showing it’s age.
Jerrilyn
The property is not well kept. Upon arrival, our room was not clean. The carpet was dirty and the bathroom had hair on the floor. It also had urine on the back of the toilet seat. I am typically not one to leave a review, but I would not recommend stay. The best part of the hotel was the breakfast. It was really good. Overall the recommendation would be for the hotel to do a deep cleaning of the entire hotel.
Adam
Helpful staff
Guochao
Good
Typhanee
I was put in a room directly across from the elevator. It was noisy. The carpet was torn in an area in the room. Other than that the stay was fine. I felt very safe at this place. Staff were nice.
Emmanuel
Clean rooms and friendly staff.
Edith
Clean room
Bahram
Almost everything was not well maintained. Some of light switches were not working. Romm was smelly and old.
Kaniamuthan
Old room.
Renovation/replacement needed
Renovation/replacement needed
Yolanda
Breakfast was good, staff was very nice and always there to assist. The bar was open in the afternoon which was vey refreshing
Will definitely stay here again
Will definitely stay here again
Shahzad
Run down place, poorly maintained main lobby and elevators
Jennifer
My room was clean, smalled fresh and was cool. Staff was friendly and attentive. I enjoyed my stay overall.
Eddie
Great Stop
Anna
Staff very friendly! Disappointed that the pool was closed.
Heather
Room was large and spacious and perfect for our 5. Pool was not open and restaurant was closed due to some fryer being down. Other than that we enjoyed our stay.
Gavin
The hotel was clean, nice, and had good breakfast. The pool wasn't working though, which wasn't a big deal. The staff were friendly.
Greg
Great Place To Stay. My Only Issue Was That The Pool Was Operable & $7 Per Night Was Charged For Parking.
Jabria
I love it my birthday weekend was amazing I will be coming back
Lakisha
I appreciate the staff being welcoming and helpful.
Verified traveler
Someone stole my credit card and booked a hotel here. According to Expedia your policy is that you can’t do full refunds even though I never stayed at your hotel. You stole money from me
Octavious
First room was dirty, hair in bed. New room was fine. Loud kids were running up and down the hallway all night. Breakfast was closed an hour early. While we were getting food, staff came and started putting food away as if they didn’t see us getting the food. We then had to ask multiple times for them to bring us back items like syrup and cups. How can you end breakfast early and tru to subtly refuse to accommodate people that were already getting food before you decided to close down early! Weird. We and other guest had to ask guy multiple times for stuff that he was putting away as we were fixing our plates. Very rude and weird.
Anthony
Enjoyed my stay.
June
The room needs updating and it
Jana
Breakfast was limited but ok. Bar was ok
David
Good breakfast, great staff and very safe area.
Tyeshia
Was lied to about the pool being in service for me to book this stay.
Dean
Good quiet hotel.
Terry
it was ok
Brandie
Fine
Claudia J.
They promoted food at the bar but when we asked about it, the fryer was broken.
Jennifer
The staff is I think the most unfriendly I’ve had in a hotel. Check in was at 3:00 and we arrived at 3:45. I had a group of 15 minors with me. When I went to check in, they just told me my ribs weren’t ready. They didn’t say hello, they didn’t seem concerned that the rooms weren’t even ready after check-in. They didn’t even give an estimated time the rooms would be ready. It was almost like they were annoyed. I was even expecting for the rooms to be ready. They told me they would call me when they were ready and we had to find somewhere to kill time with our huge group. No one ended up calling me so an hour later I called them and again they sounded annoyed, and then they said I guess they’re ready. The service is pretty much continue to be just as rude and unfriendly. I was there all week and no one ever said hi to me, they were always annoyed if I even tried to talk to them. They don’t clean the rooms, unless you specifically ask them too. And even then they barely do. I don’t know what happened to this hotel because I’ve stayed there at least six times with a group, but we will not be staying there anymore.
liz
We have to pay for the car parking spot.
I thought it was included in the amenities as hotel guest.
I thought it was included in the amenities as hotel guest.
Miwa
I think this hotel is old, so bath room's door open to inside. Washbasin was in front of a bed. Those design were unusual and was not convenient for me.
sharonda
Breakfast
Jacqueline
Clean room and property, staff was friendly, check in and out quick and efficient.
Ashley
No housekeeping in our 3 nights there. Breakfast was loaded up early and honestly ending at 9am was already early in my opinion, then loading up all the food by 8:30 was slightly ridiculous because then i had to rush or get my juice off the cart. The hallways smelled like weed, the rooms looked like they probably had the same sheets on them and hadnt been washed.
Tammy
Great stay
Deangelia
Everything was good
Vickie
We never got out of room but it was nive
Tamara
Great place
Devonda
Hotel was ok, when you walk in the hotel it smells nice & clean had a fresh smell. The room didn't smell like the lobby, the room & floor smelled musty & stale even though it was clean. Definitely need ice buckets the one in my room look like it's never been cleaned. And those stink bugs 3 of them i manage to get 2. It doesn't have any curb appeal. But overall the hotel was ok. I'm an avid traveler, I've been to several different Hyatt's this one out of 5 i would give a 3...
Penny
They Had bread and bagels but no toaster. There were no good options for cereal for adults. Eggs and sausage were available if that is what you prefer. They did have skim milk which many hotels don’t have. The carpet in our room did not appear to be clean. Hotel in good condition. We did not like the sink and mirror not being inside the bathroom. Staff not very friendly.
Serdar
One of the worst hotel experiences.
Lindsey
This was one of the absolute worst hotel experiences I've had in my 38 years of life. My room was DISGUSTING! Dust everywhere, dirty floors that had not been vacuumed in some time, stains on couch pillows, curtains, and comforter. The counters were not clean and had some type of residue on them, the wood panels around the room were scuffed up and/or scratched. The coffee mugs were dirty. There were drink rings on the night stand and the desk. The bathroom glass shower doors had a weird film on them. I had to go to the store to buy Clorox wipes and Lysol. The room was cleaner when I left than it was while I was there. If I could give 0 stars I would. The only positive experience was breakfast.
Thomas
Everything good
Thomas
Everything good
abdelelah
Sheets were not clean
No water in fridge
No water in fridge
Lisa
Staff and room were great. I am actually heading back to Dallas soon and would pick this place however there were ants on the room. Called front desk, they sprayed but the next day they were back. Not sure if this issue is hotel wise, maybe I will call the hotel.
Anthony
Clean room
Sarah
Staff was courteous. But the bathroom did not appear to have been fully cleaned before I checked in. Also, the USB charging ports on the desk did not work, making it difficult to charge my devices.
Mitchell
Room wasn’t clean. Room was in pretty rough shape. Out of a lot of items. Cleaning and maintenance didn’t seem to care. One of the main lights flickered bad.
Crystal
Yes
Alana
Room was clean, service was prompt most of the time, and they provided a really good breakfast each morning. However, there are a few things to note for room 306 and my overall stay:
The bedding was clean but stained yellow in spots.
Both the sink and shower drains need to be cleared and snaked as they both held water pretty bad.
The toilet ran the entire time.
The phone didn’t work and it was a large inconvenience when it came to knowing when the food I ordered was ready.
The bar was only open half the time I was there and there were no posted hours of service for it.
Overall a decent place to stay and ride out the ice storm but still be able to get to work.
The bedding was clean but stained yellow in spots.
Both the sink and shower drains need to be cleared and snaked as they both held water pretty bad.
The toilet ran the entire time.
The phone didn’t work and it was a large inconvenience when it came to knowing when the food I ordered was ready.
The bar was only open half the time I was there and there were no posted hours of service for it.
Overall a decent place to stay and ride out the ice storm but still be able to get to work.
Phillip
the beginning of the massive snow/ice - the staff was great. Breakfast was very good and out everyday. Our room was good size with nice amenities. Would stay there again.
Tameika
This Hyatt Place was slightly less admirable than others we've stayed at in and out of the state and this is a cost efficient hitel we enjoy while traveling.
Location & surroundings
Hyatt Place Memphis/Primacy Parkway
1220 Primacy Pkwy, 6, Memphis, United States
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Hyatt Place Memphis/Primacy Parkway
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