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Four Points by Sheraton Memphis East

Memphis - TN · United States

5877 Poplar AveView location

8.2/10Excellent1,000 Reviews
Cleanliness8.4/108.4
Service8.8/108.8
Comfort8.4/108.4
Condition8.0/108.0
Location8.0/108.0
Neighborhood8.6/108.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points by Sheraton Memphis East

Located in Memphis's business district, Four Points by Sheraton Memphis East is a short drive from Lichterman Nature Center and Audubon Park. This hotel offers an outdoor pool, a 24-hour fitness center, complimentary Wi-Fi, and gift shops.

Each of the 124 guestrooms features a refrigerator, an LCD television, premium bedding, and a private bathroom with designer toiletries. Enjoy a meal at The Cafe, room service, or the daily buffet breakfast. The hotel also provides a 24-hour business center, express check-in/check-out, and meeting/conference space. Free self-parking is available.

Nearby attractions include Dixon Gallery and Gardens and Memphis Botanic Garden.

Read more about this hotelShow less

Located in Memphis, Four Points by Sheraton Memphis East is in the business district, a 5-minute drive from Lichterman Nature Center and 5 minutes from Audubon Park. This hotel is 3.2 mi (5.2 km) from Dixon Gallery and Gardens and 3.6 mi (5.7 km) from Memphis Botanic Garden.

Make yourself at home in one of the 124 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Memphis? This hotel has 1216 square feet (113 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May to August.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 12.95 per person
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Lichterman Nature Center 2.8 km / 1.8 mi
Baptist Memorial Hospital-Memphis 4.5 km / 2.8 mi
Opera Memphis 4.5 km / 2.8 mi
Audubon Park 4.8 km / 3 mi
Theatre Memphis 4.9 km / 3.1 mi
Dixon Gallery and Gardens 5.2 km / 3.2 mi
Leftwich Tennis Center 5.7 km / 3.5 mi
Memphis Botanic Garden 5.7 km / 3.6 mi
Battlefront Lasertag and Paintball 6.6 km / 4.1 mi
University of Memphis 7 km / 4.3 mi
Methodist Le Bonheur Germantown Hospital 7.2 km / 4.5 mi
Regional One Health East Campus 7.5 km / 4.6 mi
Galloway Golf Course 7.8 km / 4.8 mi
Shelby Farms Visitor Center 8 km / 5 mi
Golf and Games Family Park 8.3 km / 5.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 124
  • Number of floors (main building): 1
  • Number of floors (annexe): 5
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
Show 35 more facilities & services
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wired InternetExtra charge
  • Wi-fi
  • Local and international calls
  • Airport Shuttle
  • Room service
  • Laundry service
  • Launderette
  • Smoke detector
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Shop
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Restaurant
  • Banquet hall
  • Conference room
  • Meeting room: 5
  • Printer
  • Photocopier
  • Business centre
  • Fax
  • Outdoor freshwater pool: 1
  • TV lounge
  • Breakfast
  • Early Check-in
  • Early departureExtra charge
  • Identification card at arrival
  • Non-smoking establishment
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 0 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable7 photos

    Four Points by Sheraton Memphis East

    SUITE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    0 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 4
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Ironing set
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Safe
    • Centrally regulated air conditioning
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 27 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable12 photos

    Four Points by Sheraton Memphis East

    DOUBLE TWO DOUBLE BEDS

    Room photos

    12 photos

    Room overview

    Smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Balcony
    • Disability-friendly bathroom
    • Cot on demand
    • Bathrobes
    • Microwave
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Toiletries
    • Hairdryer
    • Cable TV
    • Desk
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    DOUBLE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 27 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable6 photos

    Four Points by Sheraton Memphis East

    DOUBLE Accessible KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Cot on demand
    • Bathrobes
    • Cable TV
    • Balcony
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 BedroomQUA.H6
    QUADRUPLE AccessiblePhoto unavailable6 photos

    Four Points by Sheraton Memphis East

    QUADRUPLE Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 27 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable18 photos

    Four Points by Sheraton Memphis East

    DOUBLE KING SIZE BED

    Room photos

    18 photos

    Room overview

    Smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Balcony
    • Disability-friendly bathroom
    • Cot on demand
    • Bathrobes
    • Bathroom
    • Shower
    • Microwave
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating

    Facilities with extra charge

    • Safe
    • Wi-fi
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV
    • Direct dial telephone
    • Hairdryer
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Four Points by Sheraton Memphis East

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points by Sheraton Memphis East

8.2
Excellent
1,000 Reviews
Cleanliness
8.4 /10
Service
8.8 /10
Comfort
8.4 /10
Condition
8.0 /10
Location
8.0 /10
Neighborhood
8.6 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
22 Jul 2026
Ronikia
The breakfast had a large variety
8/10
Excellent
20 Jul 2026
Justin
Property is under renovation, so besides the construction going on around the hotel, the stay was satisfactory. I wild recommend staying here.
Friends_and_family Family
6/10
Pleasant
20 Jul 2026
Andre
Did not like that it was so far from downtown Memphis.
Self
6/10
Pleasant
20 Jul 2026
Chasitee
Hotel was under construction.
Partner
2/10
Poor
19 Jul 2026
Sharon
For what my husband & I paid for it, it was smaller than our other stays at other hotels! Bed was hard, have our back hurting. Pillows were extremely soft as if they were cheap!!!! The price was total different in person verse online!! The location was good but I wouldn’t stay again!!! Staff were helpful!!! Food was good for breakfast!!!
Family
8/10
Excellent
19 Jul 2026
Sherrelle
Like that breakfast was free this time (only because they are doing renovations) rooms clean. Staff nice and helpful. Would definitely book again
Family_with_children
10/10
Exceptional
17 Jul 2026
Louis
I was very pleased with the helpfulness of the staff and all ammenities provided.
Self
8/10
Excellent
12 Jul 2026
Cranston
The hotel is under renovations which I understand. In spite of that I had a nice stay
Partner
10/10
Exceptional
12 Jul 2026
Tobias
Clean and good hospitality
Self
10/10
Exceptional
11 Jul 2026
Deborah
Staff was friendly and helpful.
Self
8/10
Excellent
06 Jul 2026
David
Pretty good
Family
10/10
Exceptional
06 Jul 2026
david
Great staff cold pool and you can adjust the air and heat how you want in the room which is greatly appreciated.
Partner
10/10
Exceptional
02 Jul 2026
david
Everything was great
Partner
10/10
Exceptional
26 Jun 2026
Christopher
Thank you for the lovely stay
Friends_and_family Friends
6/10
Pleasant
21 Jun 2026
Scott
Under renovation but had not posted notice at time of booking. No soap in shower. Ice machine set in main hallway which led to 12:00 & 5:30am noise when someone was getting ice.
Self
4/10
Poor
15 Jun 2026
Patrice
$100 incidental fee not shared when booking. Front desk agent had a slight attitude and wasn't very helpful. Night guard outside asked if we smoked and to drive around the property out of sight of the cameras...smh - we dont smoke btw. Elevator had a horrible smell. Im just grateful my car wasn't broken into during our stay.
Friends_and_family Family
10/10
Exceptional
07 Jun 2026
Langston
Great
Friends
10/10
Exceptional
06 Jun 2026
OmiSade
Everything was fine. I know it would be even better once they finish the renovations
Friends_and_family Family
2/10
Poor
23 May 2026
Elizabeth
Under construction. Should be closed until they’re done terrible smell. caused me
respiratory problems.
6/10
Pleasant
22 May 2026
Jordan
The hotel is under renovation which we did not know when booked. A little annoying to come into but they do have free breakfast while construction continues. The front door locks after 6 which is strange and they don’t accept certain debit cards for payments or deposits.
Family_with_children
6/10
Pleasant
19 May 2026
Gregory
Hotel is undergoing needed renovation. Did not notify ahead of stay.
10/10
Exceptional
09 May 2026
Martha
Very nice
Family
8/10
Excellent
25 Apr 2026
Zelda
The breakfast was ok, the room was clean and the bed and a/c all really good. The roll in shower though was good except water leaked all over the floor and had to use all the towels to mop it up. The sink water pressure was very week. But all and all was a pretty good room.
Family
10/10
Exceptional
08 Apr 2026
Virginia
This was wonderful place to stay. Very clean room, bed and pillows were excellent, good bathroom and shower, great breakfast and nice and helpful employees. I will stay here again, great experience.
Family
6/10
Pleasant
02 Apr 2026
Todd
Hotel undergoing renovation. That’s fine. -They told me to expect construction noise beginning at 9 am. They did NOT tell me, however, that housekeeping begins BANGING on the doors at 9/9:30.

Before this, in 30+ years of travel and hotel stays, I’ve never before been told that I HAVE TO put the dnd sign on my door to prevent housekeeping from waking me up.

The housekeeper (was very polite and apologetic) told me “they said [room #] was checked-out!”

The front desk, on the other hand, was indignant. They could use a reeducation in hospitality.

Beyond that, room was nice, price was good, location was convenient. Would recommend.
6/10
Pleasant
14 Mar 2026
Angela
Bed was clean, room dusty, no clean rooms avaliable on arrival, had to wait an extra hour. Parking ok. Staff busy on personal phones
Partner
6/10
Pleasant
13 Mar 2026
Joe
Staff was outstanding, friendly and helpful. The place was undergoing reno work, so there were some minor plumbing issues. The pool was closed. I did not know that would be the case when I booked. Breakfast buffet was nice, but nothing special…basic waffle maker, egg/biscuit/meat offering you’d get pretty much anywhere. Maybe because of the renos they didn’t have enough guests to do a full buffet ¯\_(ツ)_/¯
Self
4/10
Poor
11 Mar 2026
Glenn
The water was odd between 9 -5 as they started doing renavations and they did not telll us until we arrived and checked in. They did not offer an upgraded room or any kind of compensation. The place smeels musty in the halls and in the room. A;lso difficult to get in and out of because ofits proxcimity to the interstate. I do not recommend
8/10
Excellent
09 Mar 2026
Rob
The gym was well equipped. The parking area felt safe. The staff was friendly and helpful. Breakfast was well stocked and area kept clean and well attended to. Overall, a pleasant experience.
Friends_and_family Family
6/10
Pleasant
28 Feb 2026
Robyn
Staff is fantastic but the hotel is dated and lacks basic functionality. They did say they have a renovation coming up soon though.
10/10
Exceptional
15 Feb 2026
William Owen
Nice staff. Convenient location, good breakfast
Leisure Self
4/10
Poor
07 Feb 2026
Jonathan
The bathroom door would not close all the way. The room smelt like mold. Bathroom was not clean. Dirt around the edge of the bathroom. No trash bags.
Business_and_leisure Partner
10/10
Exceptional
01 Feb 2026
Gregory
Staff was incredibly courteous. Rooms were clean and shower was hot. Would stay here again.
10/10
Exceptional
24 Jan 2026
Carlos
Everything was great the room, the staff and the cleanliness of the entire hotel was awesome.
Leisure Partner
10/10
Exceptional
23 Jan 2026
Vicki
Room was good and clean. The staff at the front desk was very helpful and personable. Would definitely recommend
Business
2/10
Poor
10 Jan 2026
Lars
Unbearable noise. Poplar Ave. (busiest highway in Memphis) splits at the hotel. 4 lanes close to hotel on one side and 4 lanes close to hotel on the other side. All rooms are on one side or the other. Constant traffic noise. Did not sleep either night. No hotel should be built on this site.
Leisure Self
2/10
Poor
05 Jan 2026
Jeremy
Room was clean, bathroom had paint peeling off the walls. Wonderful view of the side of the roof ac unit. Breakfast wasn’t included and we were asked to pay $15 per person for reheated food. Would not recommend staying here.
Business
6/10
Pleasant
03 Jan 2026
Stephanie
The staff was very friendly and helpful. The hotel needs an update and deep cleaning.
8/10
Excellent
20 Dec 2025
Oluwatosin
Room was clean
Business_and_leisure Self
10/10
Exceptional
08 Dec 2025
Keith
With exceptionally friendly and helpful staff, comfortable sleeping arrangements and a convenient location, Memphis' Sheraton 4 Points is a place I would be happy to stay the next time I'm in town.
Business Self
2/10
Poor
04 Dec 2025
Janice
I have stayed at this location several times over the past 3 years. This recent trip was an absolute disaster!

The bathroom was not cleaned upon check in. I notified the front desk and was moved to a new room. I wake up the next morning to shower only to discover the water pressure was terrible! Like drip terrible and I could not pull up the shower handle. Call downstairs again. Maintenance comes up to tell me the plumbing is old so I would need to pull on the shower handle really hard to turn it on. I still couldn’t get it to work.
So I was then moved back into the room I was assigned originally.
To my surprise the bathroom was still not cleaned. I turned the water on and I could literally see the dirt sliding down the tub sides and there was hair all over the shower walls. I was sick to my stomach and opted to just shower at my parent’s house.
Also, there was so much dirt around the fixtures in the hall.
But there was sadly entertainment…apparently the gentleman that was supposed to relieve the day clerk was very late. So the front desk clerk shared that she was tired of this and was leaving. She left with no one available to assist the quest.
I’m certain this hotel has to be under new management. It’s definitely not the same hotel I experienced last year. I will never stay here again.
Leisure Self
10/10
Exceptional
03 Dec 2025
Poornima
Overall good
Leisure Partner
10/10
Exceptional
02 Dec 2025
William
Try it - we loved it - friendlies people in Arkansas - property is well maintained- self serve ck in with private PIN
Leisure Partner
10/10
Exceptional
02 Dec 2025
Joseph
This was an excellent hotel. The staff went above and beyond. I didn’t hear a peep in five days. They had complementary food a couple days. This was a good stay.
Business Self
4/10
Poor
10 Nov 2025
Petrus
Room felt neglected. Bathroom is tiny. Massive AC units outside the window, making it noisy all night.
Business
8/10
Excellent
02 Nov 2025
John
Staf was friendly and nice
Leisure Family
8/10
Excellent
28 Oct 2025
Tasfia
Everything was quite good.
10/10
Exceptional
25 Oct 2025
Michael
Excellent!
10/10
Exceptional
23 Oct 2025
Michael
na
Leisure Family
10/10
Exceptional
20 Oct 2025
William O
Great value. Nice room. Convenient location.
Leisure Self
4/10
Poor
19 Oct 2025
Keisha
The conditions were subpar. We asked for additional blankets and sheets they did not have any. We were told to wait until the morning. When the morning came we inquired again and was met with an abrupt “how many beds do you have? Front desk staff were professional but not friendly. Housekeeping was very friendly and polite. Bathtub was stopped up, water pooling in the tub. Extra cot very uncomfortable and was charged for cot and also charged at extra person fee. Overall not worth the money charged for the hotel.
Leisure Family
10/10
Exceptional
18 Oct 2025
Charles
Good AC and Breakfast was good
Partner
8/10
Excellent
15 Oct 2025
Kevin
Room 204 AC makes a loud noise when turning on and the bathroom tub drain slowly. Overall the hotel met my needs.
Business_and_leisure Self
10/10
Exceptional
15 Oct 2025
William
Easy check in. Clean room. Just right for a quick overnight stay
6/10
Pleasant
07 Oct 2025
Leslie
We had purchased a $50 cake which requires refrigeration and gallon of milk. The frig never got cold enough despite calling the staff to assess. In the past we were provided extra plus blankets. This time they gave us uncomfortable comforters. I would have brought my own blankets had I known. I addrssed these issues when we left and was told people walked off with the nice stuff. The beds were so uncomfortable that my back hurts,
Friends_and_family Family
10/10
Exceptional
02 Oct 2025
Velma
Room clean, staff very nice, air conditioning worked perfect, parking adequate but difficult to get out.
4/10
Poor
06 Sep 2025
Bruce
HVAC was programmed for energy saving and thermostats won’t function in room. After a couple hours programming in thermostats came back to working. Breakfast is a charge and is mediocre. Staff friendly
Leisure Family
8/10
Excellent
04 Sep 2025
Verified traveler
Much more convenient location than U anticipated. Could get everywhere I wanted to go via 240. Staff was great!
Self
8/10
Excellent
01 Sep 2025
Scott
It was a one night pit stop headed to the airport. It was pleasant enough. Only negative, no vent in bathroom.
Leisure Family
10/10
Exceptional
01 Sep 2025
Stacy
Aisha was very kind when greeting and checking me in. Hotel lobby and room were clean and neat.
Leisure Family
10/10
Exceptional
01 Sep 2025
Brian
Felicia was very kind and helpful during my check in. The hotel lobby and room were clean and neat.
Leisure Family
8/10
Excellent
31 Aug 2025
Verified traveler

Alice Cooper

Clean rooms, mediocre pool area, expensive but great restaurant next door.
Friends_and_family Friends
10/10
Exceptional
17 Aug 2025
Keri
Super friendly staff! Hotel was clean, beds comfy, and constant security presence! Hotel has breakfast option but make sure it’s in your room deal! Was a little confused, but breakfast looked to have a great selection..
Business_and_leisure Family
10/10
Exceptional
13 Aug 2025
Candis
Very nices
Family
10/10
Exceptional
04 Aug 2025
SahWana
The stay was great!
Friends_and_family Family
10/10
Exceptional
29 Jul 2025
Francesca
Good staff
10/10
Exceptional
28 Jul 2025
Andrew
It’s good customer service
6/10
Pleasant
21 Jul 2025
Tatiana
Property was ok, bedding was very thin no comforter but employees are very nice and polite
Family
4/10
Poor
21 Jul 2025
Brandi
It needs to be updated. It’s just old
10/10
Exceptional
10 Jul 2025
Idelia
The friendly staff and clean hotel room. It was very nice stay.
Business Self
10/10
Exceptional
05 Jul 2025
Barbara
The staff was extremely professional, polite, and helpful. Janice checked me in and provided excellent service. I was also impressed with Orlando who did a wonderful job accommodating my dining request.
Leisure Self
8/10
Excellent
29 Jun 2025
Aretha
Overall, I enjoyed my stay at this property and I would recommend it to others. I called to inform the property of my late flight, and the desk staff accommodated me. This property charges an incidental fee, and the fee must be paid by credit or debit card only. NO Cash, Chime, Cash app, Apple Pay, etc accepted at this property. Please call ahead to confirm that they will accept your payment method in order to avoid check-in delays or having your booking cancelled.
Leisure Self
10/10
Exceptional
23 Jun 2025
Joseph
Nice hotel comfy pillows and bed will most definitely stay here again when in Memphis again
8/10
Excellent
21 Jun 2025
RICARDO martinez
Great place just a/c unit is loud at night
Business Self
8/10
Excellent
18 Jun 2025
Tonja
Na
10/10
Exceptional
18 Jun 2025
Violet
Always a pleasure staying at this hotel!
Leisure Partner
10/10
Exceptional
12 Jun 2025
Marilyn D
Ok
Business_and_leisure Self
6/10
Pleasant
12 Jun 2025
Claudia
It was not convenient way to get in parking lot. Also there were few disable parking lot.
Leisure Family_with_children
8/10
Excellent
10 Jun 2025
April
Liked the complimentary water in rooms. No microwave in rooms.
Leisure Friends
8/10
Excellent
09 Jun 2025
sarah
The gentlemen at this front desk was cordial. Check-in took a little longer do to go to computer issues. Our room was nice and comfy. The location of the hotel was convenient to shopping and eating establishment. I would stay here again.
Leisure Family
10/10
Exceptional
06 Jun 2025
Karen
Had to pay for breakfast
Partner
6/10
Pleasant
01 Jun 2025
Brian
Room was tiny! There were lights outside that made their way through the shades. Staff was great and bed was comfortable, but the extra blanket I got was very yellowed (supposed to be white).
Business Partner
8/10
Excellent
31 May 2025
Susan
We were only given 2 bottles of water for 3 days
Business Partner
6/10
Pleasant
26 May 2025
Zevontre
Yeah, I will never stay here again. The employees were friendly and professional, but this place needs to be redesigned, refurbished, and renewed. It’s time. And if you recently had it refurbished you’re lying. Pictures are of a used face towel in the room I stayed at, when I checked in it was hanging up, there were no trash bags lining the bins, the water and coffee was not stocked. It felt like someone had used the room prior but the bed was made and everything else was skipped over.

This is a Sheraton?
Business Self
4/10
Poor
23 May 2025
Verified traveler
There must have been a highschool basketball team or somwthing in town that weekend, as the hotel was over run with loud teenagers rubbing around the halls.

Other than that, just an average hotel. Overpriced, but nothing particularly bad
Self
10/10
Exceptional
21 May 2025
Roscoe
Everything was good
6/10
Pleasant
15 May 2025
Muthukumar
Bedsheets, Linen not washed, stains on them. Bath mat dirty and not washed
Leisure
10/10
Exceptional
11 May 2025
Shateria
Very nice
Leisure Partner
10/10
Exceptional
09 May 2025
Samuel Edwards
Reception was perfect!
8/10
Excellent
03 May 2025
janet
Very nice place to stay.
Leisure Family
8/10
Excellent
28 Apr 2025
Loretta
Heat controls seemed to not be working. Cold throughout the night.
Self
6/10
Pleasant
22 Apr 2025
Michael
It’s difficult to get to the parking area from the road.

The housekeeping staff knocked at my door at 0830 interrupting my sleep. Despite that, they were too loud on the hallway…. Laughing and been loud on the phone.
Leisure
10/10
Exceptional
21 Apr 2025
melvin
Great staff
Leisure Self
10/10
Exceptional
03 Apr 2025
Violet
It’s convenient and easily accessible.
6/10
Pleasant
01 Apr 2025
Antwan
Nice
6/10
Pleasant
19 Mar 2025
Christine
The hotel is in a great location. However, it is older and in need of some updates. It is clean but due to the age of some of the finishes of the building and furniture it does show signs of wear.
Leisure Family
10/10
Exceptional
10 Mar 2025
Gregory

What I was needing

clean nice and comfortable
Business
10/10
Exceptional
09 Mar 2025
Aminta
Allowed me to view room before check in
Friendly and alert staff. No complaints. Beautiful hotel. Hated location.
Friends_and_family Family
6/10
Pleasant
04 Mar 2025
Cherron
The bathrooms were dirty and properly unkept. We also had a car brake in and stolen on our soccer team while we were there.
Leisure Family
10/10
Exceptional
04 Mar 2025
Quentin
Awesome stay
Business Self

Location & surroundings

Four Points by Sheraton Memphis East
5877 Poplar Ave, Memphis, United States

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Four Points by Sheraton Memphis East

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