Name: Gardentree Hotels Memphis East near I 40
Address: Garden Tree Hotel6101 Shelby Oaks Dr, Memphismemph, Memphis, 38134, US

2/10

Poor

15 May 2026

Hannah

I repeat DO NOT stay at this place. From black mold growing from the ceiling to window in the room doesn’t close, air conditioner falling out from wall, bathroom was disgusting, floors were sticky, beds had cigarette holes in sheets and spiders. Do not waste your time with this place

Family_with_children

2/10

Poor

05 Apr 2026

Keba

The Whole Place Is Terrible 😞
Never Would Go There Again 😭
Not A Place To Stay At

Self

4/10

Poor

31 Mar 2026

Natasha

When I fist got there I had to tote all my belongings up 3 flights of steps and then had to change rooms no tv,no heat in room and no microwave and then they brought me a tv that didn’t show very good and a fridge but still no microwave.If you’re not gonna give and what you say when customers are booking tell them that online and they kept my id.i will never go back there.

Self

10/10

Exceptional

27 Mar 2026

theresa

Fine and nice

Partner

2/10

Poor

18 Mar 2026

Tanner

No nothing felt safe what so ever when I walked up the steps it looked like I was going into a abandoned insane hospital. The lights didn't work and TV didn't either so no it's the worst hotel I been too.

Partner

2/10

Poor

10 Mar 2026

Charlotte

I arrived and the parking lot was pock marked with deep chunks missing; it felt like I was driving on rocks!

I parked where the front door should be, and the doors were steel chained shut. I called the front desk and the man instructed me to come into the lobby from the side door; the front doors don’t work.

I did and found a man at the front desk arguing to get his ID returned from the clerk sitting behind security glass with a small pass thru teller type opening.

When I got to clerk, he told me he was off duty in about 30-minutes, could I come back when the new clerk arrived.

During my wait in the lobby, a woman in excessively tight clothing approached the clerk and ask to buy another hour and a half for a room. The same man who asked me to wait for the next clerk obliged the woman, took her money, and handed her a key.

I went back to the car and informed my son I think this is a hotel used for activities that may be unsafe for us to be around.

He asked to stay somewhere else, and I found a 2-bed room available in The Guesthouse at Graceland for two nights, and another 2-bed room available in The Peabody for the other three nights.

I went back to ask clerk for a refund and he was unable to refund my money because I booked they a third party.

I went back to my rental car and booked the other two hotels; driving directly to The Guesthouse at Graceland for two nights.

I would like a full refund; Expedia should be ashamed to have this hotel on your site!!!!!!!

Family

2/10

Poor

09 Mar 2026

Quiana

I just didn’t like the place

Self

2/10

Poor

08 Mar 2026

Jodie

This was the absolute worst hotel I have ever stepped foot on the property of. Traveling across the country multiple times: Alaska through Canada to Texas and Texas to PA and back, I have never experienced a worse property. It is set in a bad neighborhood. Looking at it from the outside this place looks like it should be condemned, with broken windows, it looked like there was black mold all over the exterior walls, old yellowing insulation around some of the windows. You could also see the curtains broken and even out of a window. We should have drove away right then, but it was late and we were tired. When I got in the building, the lady didn't speak to me except for the room number and that the elevator was broken. so my husband, 2 kids and I had to climb 4 flights of stairs with our luggage. There is graffiti everywhere. The floors look like they have never been cleaned. Every floor smelled like STRONG weed (skunk smell). There were leaks everywhere, including a trail of liquid halfway down the hall on the fourth floor. The fire hose door was broken with glass on the floor. When we got to the room, there was a small nasty garbage can by our door, outside of the room with things in the bottom in a black liquid substance. When we opened the door it was a VERY strong odor of bleach, like someone had just poured bleach on the floor. There were roaches crawling on the wall and by the bed there was feces smeared on the wall! My daughter opened the fridge and was horrified to

Friends_and_family Family

2/10

Poor

08 Mar 2026

William

What facilities and business people? This was a shame.

Business

2/10

Poor

04 Mar 2026

Buster

The rooms had roaches, and other insects. The bed covers were full of holes and discolored The wall and the base board needed to be painted the wash clothes were discolored

Self

2/10

Poor

28 Feb 2026

catresa

The rooms were unsafe and nasty. Our door was already unlocked and opened when we got there and would not lock once you entered. There was a toilet full of poop. I want my money back

Partner

2/10

Poor

16 Feb 2026

Brandon

I recently stayed at this hotel and unfortunately had a very disappointing experience. From the moment I checked in, things were off. The front desk staff seemed uninterested and unwelcoming, and the check-in process took much longer than it should have. When I got to my room, it was not what I expected at all. The room didn’t feel properly cleaned there were stains on the sheets, dust on the furniture, and the bathroom had hair left in the shower. The towels looked worn and dingy instead of fresh. For the price I paid, I expected much better cleanliness and attention to detail. The noise level was another big issue. I could hear everything from the hallway and neighboring rooms, which made it very hard to relax or sleep. The walls seemed paper thin. On top of that, the air conditioning unit was either too loud or barely working, so the room was uncomfortable throughout the night. To make matters worse, when I brought these concerns to the front desk, the response felt dismissive. There was no real attempt to resolve the issues or offer any type of compensation. Customer service goes a long way, and I definitely did not feel valued as a guest. Overall, I would not stay here again and would not recommend this hotel to anyone looking for a clean, comfortable, and peaceful stay. There are far better options for the same price.

Partner

2/10

Poor

14 Feb 2026

Robert

No I didn't stay horrible smells bad dead roaches In picture frames staff sorry

Self

2/10

Poor

28 Jan 2026

Obed

I went there to check in.. but they refused to give me the 2 rooms that i reserved. They claimed that they didn’t have any rooms available. I ask for my refund and they said that i have to call expedia. Terrible customer service through OYO.. i need my refund for my two rooms. I cannot get any response back from expedia… idk why… plz send me my refund

2/10

Poor

27 Jan 2026

Christian

Terrible, just don’t.

Business Self

8/10

Excellent

20 Jan 2026

Chasity

This hotel was nice to stay in for the night. The staff was able to fix any issues that arose in my stay immediately. The location was convenient with food options surrounding it.

Leisure Self

10/10

Exceptional

18 Jan 2026

sophie

This hotel offers good value for business travelers. The room was functional, Wi-Fi worked well, parking was convenient, and access to the main highway made travel efficient. A practical and budget-friendly option for work stays.

2/10

Poor

13 Jan 2026

L Blake

There is probably not enough space to tell you everything but first off I will say this: it should not be open. It is an old hotel that was abandoned and still has graffiti on the walls, trash in the corners of the hallway and no elevator that works. We stayed on the fourth floor and tried to walk down the stairs at the end of the hall and the fire door was locked. The reception desk is behind bulletproof glass.

It has potential but their attempt to bring in money while renovating is a major mistake.

I will give credit to the young man who attempted to find us a room on the lower floor, but none of them were habitable. The tub in the first room he showed his had boot prints and it where the workers had been repairing the tub. And, the blackout curtain on the room would not close all the way because hooks were missing on the end.

Another obvious marketing ploy was the pictures on your website. They are nothing like the hotel. They may be the eventual plans for the hotel, but they are not indicative of the property.

I really felt uncomfortable in the hotel. There were signs all around it saying visitors are not allowed.

In my opinion, this is a black eye on Hotels.com for allowing this hotel to be on their website.

Business Partner

2/10

Poor

09 Jan 2026

Laila

I had a valid reservation through Expedia and arrived to check in on December 22. At the front desk, the staff took my payment and provided a room number. However, when we went to the assigned room, we were informed that it was not available and had not yet been cleaned. We were then told that the hotel had no other rooms available. Because the hotel was unable to accommodate us, we did not stay at the property at all. Despite this, a no-show fee was charged to the card saved in my Expedia account.

This charge is incorrect, as I was physically present and attempted to check in. The failure to provide a room was entirely on the hotel’s side. It appears that the reservation was not properly handled or canceled in their system. I made multiple attempts to contact the hotel for assistance, but I was repeatedly given a phone number that could not be reached, and I have not received any refund. Please refund the money deducted to my account.

Leisure Family

2/10

Poor

29 Dec 2025

Ashley

This place is HORRIBLE!! First of all when you walk into the lobby, it’s freezing cold, even the receptionist was bundled up because how cold the lobby was, the lobby looked a mess. The elevators does not work but they put me on the 4th floor. It was trash all over the hallways and the lights did not work in the hallways. This place makes you feel extremely uncomfortable and unsafe. It was graffiti all over the walls in the stairwell. Homeless people sitting in the stairwell begging for money as you’re trying to get to your room. As soon as I saw my room which was extremely ran down and smelled like someone or something died in there I immediately went back to the receptionist and asked for a refund!! I booked this place for a week but didn’t even stay in that building for a good 10 minutes!! I am STILL WAITING ON MY REFUND that they refusing to give me!

Business Family

10/10

Exceptional

28 Dec 2025

Delaney

The environment was quiet and suitable for rest. The room was arranged neatly with proper care. Staff ensured a smooth stay throughout. It was an enjoyable experience.

Business_and_leisure Self

10/10

Exceptional

21 Dec 2025

Julian

Couldn’t have asked for a better experience. Comfortable seating areas in the lobby. Check-in was smooth and quick.

Business_and_leisure Self

10/10

Exceptional

19 Dec 2025

Nora

The room felt thoughtfully designed. A very restful experience.

10/10

Exceptional

15 Dec 2025

Samuel

friendly staff, and thoughtful touches made the stay feel truly special.

2/10

Poor

14 Dec 2025

Tilina

roachesbad just everything was nasty

Family

10/10

Exceptional

10 Dec 2025

Benjamin

Beautiful interior with a cozy, welcoming atmosphere.
All amenities were well-maintained and in perfect working order.
We would definitely stay here again.

10/10

Exceptional

06 Dec 2025

Cal

The stay felt peaceful with a quiet and clean property. The room was maintained carefully. Staff acted responsibly and ensured comfort. Overall, it was a very good stay.

Business_and_leisure Self

10/10

Exceptional

06 Dec 2025

Remy

The hotel experience was relaxing and well-organized. The room was tidy and had everything in place. Staff remained polite and responsive. The stay was completely satisfying.

Business_and_leisure Self

2/10

Poor

03 Dec 2025

Jenn

Where do I start- the door lock was broke so it just pushed open, there are boards on the windows, used shampoo, no microwave, refrigerator or remote. The exits were all locked expect the front.

Business

4/10

Poor

30 Nov 2025

Quenton

Elevate broken. Random people in and out of the hotel. Bugs/roaches popping up. No house keeping coming to assist

10/10

Exceptional

30 Nov 2025

Itzel

Great location with easy movement around the area. The room was bright and properly cleaned. Staff offered timely assistance. A very comfortable experience.

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Graysen

A peaceful environment made it perfect for resting. The room was neat and well-lit. Staff responded quickly. A smooth experience.

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Kate

Wonderful interior setup with great maintenance. The room looked inviting and tidy. Staff managed everything smoothly. A pleasant experience overall.

Business_and_leisure Self

10/10

Exceptional

22 Nov 2025

Erick

Lovely ambiance around the reception brought a positive feeling. The room maintained a fresh look with clean surfaces. Lighting contributed to a cozy environment. Service quality met expectations well.

Business_and_leisure Self

10/10

Exceptional

20 Nov 2025

Kassidy

Quick responses from staff helped resolve minor queries. The room itself was dust-free and neatly prepared. Lighting felt balanced and not overpowering. Overall experience was smooth.

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Sloan

Smooth pathways and quiet surroundings added calmness to the stay. Room lighting created a relaxing effect. Staff attitudes were polite and approachable. Experience turned out well-balanced.

Business_and_leisure Self

4/10

Poor

17 Nov 2025

Robert

Tv didn’t work properly, cleanliness wasn’t a strong point. I roomed with a roaches.

Business

10/10

Exceptional

15 Nov 2025

Monroe

My one-day stay was smooth thanks to the prime location. The room lights created a welcoming atmosphere. The bed was very comfortable. The staff was attentive and polite.

Business_and_leisure Self

10/10

Exceptional

14 Nov 2025

Shawn

Staff were always smiling and ready to help.

Business_and_leisure Self

10/10

Exceptional

14 Nov 2025

Finnegan

We felt safe, comfortable, and well looked after.

Business Self

2/10

Poor

10 Nov 2025

Candice

Nasty hotels and nasty rooms that reaks of urine

2/10

Poor

10 Nov 2025

Ashton

Room was very dirty & I didn’t stay. I asked for a refund and you guys did not hold up your end of our agreement.

2/10

Poor

09 Nov 2025

Stephanie

Extremely dirty & sketchy

Self

10/10

Exceptional

08 Nov 2025

Misael

The lobby had a welcoming vibe and plenty of seating for waiting. Housekeeping stopped by in the afternoon to offer extra towels, which I really appreciated.

Business_and_leisure Self

2/10

Poor

02 Nov 2025

JORGE LUIS TRUJILLO

there were roaches all over and it was so dirty

Business_and_leisure Self

10/10

Exceptional

01 Nov 2025

Asiyan

Check-in and check-out were seamless. Rooms were well-appointed and modern, creating a relaxing environment.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Aizan

Exceptional attention to service and detail made this an ideal choice for couples. Staff were courteous, and the facilities were maintained to a very high standard.

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

Leilany

Great value for money, very comfortable beds, and friendly atmosphere.

Business Self

10/10

Exceptional

23 Oct 2025

Ayla

My visit here was stress-free and enjoyable. The check-in was smooth, the staff was courteous, and the hotel was well maintained. The atmosphere was peaceful and refreshing.

Business Self

2/10

Poor

18 Oct 2025

Laura

We arrived in the middle of the night from traveling & they don't allow late night check in. They don't inform you of that in the app.

Partner

10/10

Exceptional

15 Oct 2025

Denis

The hotel is beautifully maintained, and the atmosphere is calming. Worth every penny.

Business Self

2/10

Poor

12 Oct 2025

Jabrea

Police was out front due to people fighting
Roaches in my room and second
Floor was full of crack heads

Partner

10/10

Exceptional

12 Oct 2025

charlie

They were extremely accommodating, The sevice was exceptional as well. Would definitely send a friend there.

10/10

Exceptional

11 Oct 2025

Domnic

My experience was excellent in every way. The environment was calm, the room was neat, and the staff was very helpful. Everything was perfectly managed for a pleasant stay.

Business Self

10/10

Exceptional

01 Oct 2025

Jackson

Had a fantastic stay, excellent hospitality

10/10

Exceptional

27 Sep 2025

Evelyn

Everything about the property was good. Must recommended.

2/10

Poor

05 Sep 2025

LaSonja

Truck stops are cleaner

Leisure Self

2/10

Poor

04 Sep 2025

Ashley

Horrible

This hotel was horrible nasty and overall service was poor on all levels I will never come here again I will not recommend this hotel to anyone

Partner

2/10

Poor

02 Sep 2025

Christy

Photos didn’t match the photos here on this site, hallways are extremely dirty with trash everywhere, dirty laundry was outside of people’s door, even with a ‘no smoking’ sign you could absolutely smell smoking and drug use.
My room door could be opened without the key card. I told the receptionist up front nothing was done. Extremely unsafe experience. Even, with a low budget hotel the experience was unacceptable.
There was condom trash in the nightstand next the bedside table. Bathroom walls had water damage and was still leaking. Bathrooms couldn’t even have a proper toilet paper holder. Broken lamp shades, holes in the curtains, holes in the bedding and so much more. The receptionist, staff and management absolutely don’t care about the safety of their clients. DON’T STAY HERE EVER!

Leisure Partner

2/10

Poor

02 Sep 2025

Deverance

Nightmare

Horrible

Friends_and_family Family

4/10

Poor

18 Aug 2025

Brandy

The dirtiest hotel I have ever stayed in. Even for the price. Check in went fine, but that was the end of the comfort and niceness. Everything beyond this point was questionable and had a film of filth covering it. Literally the lobby, hallways, and elevator had no a/c whatsoever. Our room did not even have a working lock on the door. The A/c in our room could barely even be considered “working” as it stayed on hi the entire stay and barely kept the room at a bearable temperature. We had to request cleaning supplies and clean sheets from the house keeper to clean our room before I was comfortable setting my belongings down on any surface in the room. There were ashes on all of the tables, we had to sweep and mop our floor, the walls had stains and sticky spots from the floor to the ceiling, the sheets had stains and burn holes in them. And we even saw roaches throughout the rooms and halls. It was definitely the worst experience I’ve had even in a cheap room. All of the staff were very friendly and courteous, but there was absolutely no reason for this level of disgust.

Leisure Partner

2/10

Poor

17 Aug 2025

Vincent

Disgusting. The most filthy building I’ve ever stepped foot in. Everything that could be wrong with a hotel was wrong.

2/10

Poor

17 Aug 2025

Kayla

Roaches and super hot smelly

2/10

Poor

16 Aug 2025

Kyle

This property did not have working AC and had safety concerns where I felt imminent danger as the employee described and active manhunt in the building. See my Google review for more details. I’m disappointed that Expedia would advertise such a place and not take reviews into account or continue to deal with properties that do not honor their pledged refund. Overall, it was a terrible experience and I’m done using Expedia at all. Buyer beware.

Business

2/10

Poor

14 Aug 2025

Stacey Lynn

The room was unacceptable. No lamp shade over a single bare bulb. Bedding was dirty with cigarette burns. Mold in bathroom. None of the amenities I was promised by the advert and the pictures are fake on Expedia. There were people working on broke down cars and garbage in the lot. We did not feel safe and did not stay. Will demand my money be returned.

Leisure Family

8/10

Excellent

10 Aug 2025

Davin

👍💪

2/10

Poor

28 Jul 2025

patrick

It’s nothing like the pictures

Business Partner

2/10

Poor

26 Jul 2025

Chasady

The room had been used previously both rooms they tried to give me the beds where not made look likes somebody just got out of the bed the door was held open by the lock, it looked like that haven’t cleaned anything

Partner

2/10

Poor

22 Jul 2025

Alisa

Don’t stay here. Pictures are not reality

The pictures on hotels.com are complete false advertisement. The real thing is nothing like the pictures. It’s dark and dirty with no AC in the lobby and what looks like bullet proof glass when you walk in. I think only prostitutes and drug dealers would feel comfortable there. They should be banned from the website and I’m very disappointed in hotels.com. Never using them again because they did nothing about the situation and I lost my money because I refused to stay in such a disgusting place.

2/10

Poor

21 Jul 2025

Elvia

the noise, fighting inside/ outside/ shooting outside. I felt like my life was at risk for staying there. Will never stay there again.

Self

2/10

Poor

20 Jul 2025

Adam

The stay was terrible

Partner

2/10

Poor

19 Jul 2025

Julie

Booking promised room service, goose down comforter, Italian fretta sheets, and a fitness club as well as restaurant. It had none of these. The property is very unsafe, apparent drugdealers loitering in the lot, multiple holes punched/kicked in walls/doors. Blaring ghetto music, ppl fighting, babies crying. The property is absolutely filthy. Apparently hasn't been swept in months. Property is in absolute disrepair. In this supposed non-smoking property, You will be hit with the smell of weed upon entering the lobby and as you make your way to your room, cigarette smell fills every corridor with evidence of smoking inside the building, cigarette butts on the floor as well as ashes in the halls and elevator. Pictures on website show a clean well-kept property. Property is not well kept, is overgrown. In my opinion, this should be marked as a fraudulent misleading ad. The reviews are obviously fraudulent and anyone could tell that by stepping onto the property after reading the favorable reviews. It took me 2 hours to reach anyone cuz I was hung up on at least six times when I tried to contact customer service. Front desk also was not answering the calls from customer service. When I finally made contact he refused to refund my full payment. This is an incredibly unsafe property and if you are a woman traveling alone, do not go here. Stay away

Business_and_leisure Self

2/10

Poor

18 Jul 2025

Rory

I pulled in for my reservation around 1am, WAY too much going on in the neighborhood and sketchy folks in the parking lot. Not sure I would have had all the windows in my car, or a car, in the morning.

I am not picky, stayed in more than a few dirt cheap hotels, but this is the first that I have noped out of on sight.

Self

2/10

Poor

13 Jul 2025

Anaiah

Property was filthy there were roaches in my room soon as I came in & some lights didn’t work entering I told the staff at the desk & she said I couldn’t have a refund but I could move to another room but the whole building was very unclean I regret booking here I handed my key in & found a better hotel shortly after they offered me another dirty room rather then my refund. People work hard for their money if cleanliness and basic human decency isn’t goin to be guaranteed!!!

Business Self

2/10

Poor

02 Jul 2025

KayyJayy

Roaches, bullets hole and mold. Wish I could get my money back

Friends_and_family Family

2/10

Poor

26 Jun 2025

Jameria

Worst booking Ever!!!!!!!

I book my stay for me and my wife and when we got to the room they still charged us for a room we never stayed in I tried to check us in and he said they didn’t have any more rooms available and I said I already booked the room and paid for it he said I have to go stay somewhere else he doesn’t have any more room so how do you let us book a room if you don’t have any I asked if gave our room away he said the rooms have been filled but he still allowed us to think we had a room and took our money and we still had to find a new hotel.It was a lot of people standing outside late at night the inside of the lobby was dirty the man at the desk was rude about it. We will never book here again!!!! I’m still waiting on my refund.

Partner

2/10

Poor

25 Jun 2025

Pamela

Bad customer service!!!! Never again!

Leisure Family

10/10

Exceptional

18 Jun 2025

Ty

Very relaxing

Self

2/10

Poor

17 Jun 2025

mervin

Room212 Was filthy pillows had yellow piss stain bed bugs hallway smelled like piss group of people hanging around looking in to cars and smoking weed and a couple of them worked for the oyo in because I seen them walking in to front office and lady said to just walk in to room and lock it behind you because battery for door was out I have video's of how the bed and pillows looked as well as the bed bugs and roaches running around

Business

2/10

Poor

15 Jun 2025

Terry

Nothing ,not like anything like the pics. Dirty and falling apart

Leisure Partner

2/10

Poor

07 Jun 2025

Amanda Bray

The hotel was just terrible was not clean bugs everywhere the whole experience was just terrible

Friends_and_family Family

2/10

Poor

04 Jun 2025

Jack

Was dirty broken down room

Self

2/10

Poor

01 Jun 2025

Susan

It was not clean, poor service. Shower curtain rood was hung up by electrical tape. Wall not paoted ot patche holes. No tp in bathroon

Leisure Family

4/10

Poor

21 May 2025

Bill

Only thing really going for this place is it is cheap. You get what you pay for. No: wifi, digital tv, phone, onsite restaurant. There appeared to be water damage when I was there also so the humidity in the building was horrible.

Leisure Self

6/10

Pleasant

19 May 2025

Muhammed

.

4/10

Poor

19 May 2025

Verified traveler

Not Absolute Best At All.

Wasn't the best kind of hotel at all, yet it goes back to the concept of you get what you pay for. I had to switch rooms because TV plug couldn't even reach an outlet. Also, cleanliness wasn't absolute best, but it was just for myself. Typically it was just a simple overnight stay before heading back home after an event for that particular night after driving a few hours into town. For single/solo individuals, it gets you by for a night or 2.

Self

4/10

Poor

19 May 2025

Erin

Terrible

There were mosquitoes on the wall, no microwave like expected and the tv didn’t work.

Partner

2/10

Poor

16 May 2025

William

A word to the wise this hotel is disgusting. We went there. It is dirty. Inside the ceiling was falling down. The floor was gross. I didn’t even wanna touch the floor with my feet let alone any other part of my body. as soon as we open the door to the room you could see the remnants of cockroach putty. As soon as we saw that we turned around and walked right out.

Trust me, I am not a picky person, but this place is not clean or sanitary. It should be torn down.

2/10

Poor

26 Apr 2025

Tatiana

Nothing like you see in booking site

Leisure

2/10

Poor

18 Apr 2025

Connie

This Hotel Is Worst I Ever Stay IN. Picture Off Hotel Is A Lie. Elevator does work. I Was Put On The Third Floor. When I Get Up There, Lights In The Room Dose Not Work, And I Ask Not To Be Put ON The Third Floor Becasuse Of My Knees, Just So Happen The Maintenance Man Was In The Hall, When I ask To Check My Lights.AS Soon As He Walk IN First Thing He Say, You Have To Change Room.Was Put ON The Second Floor,TV In That Room Did Not Work, Bathroom Was Leaking. Picture On Website Is So Wrong. Bad, Bad, Bad Place To Stay. Never Again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

John

Nothing. Needs updating bad. And the hotel smelled like weed all in the halls and rooms

Leisure Partner

4/10

Poor

08 Apr 2025

Takendra

: staff was incompetent and kept pushing me to show them proof that I pay for my room or extra day refused to give me extra time and a pillow if I could give him one star I would worse hotel in history plus when you pull in it looks like it's all broke down and they have roaches and I had to basically clean my microwave myself and the first room that they checked me in didn't even work TV didn't work lights didn't work and when I tried to plug in something I got shocked

Partner

2/10

Poor

31 Mar 2025

Alford

Its was no good the room wasn't not look like the picture they just need works me n my wife was up set n find other hotel

2/10

Poor

31 Mar 2025

Verified traveler

worst stay

the stay I had at this play was horrible .. it’s not presented as it is on the sights or hotels apps .. the roofs had holes in them , the elevator didn’t work , the rooms wasn’t thoroughly cleaned , the sockets didn’t work , the ac didn’t work , the place jus look as if it’s old and beat down .. it’s crackhead city in those parts of the woods , people in and people out , no sanitation , no hospitality , no anything jus dirt and buckets to hold water coming out the ceiling

Partner

6/10

Pleasant

30 Mar 2025

Victoria

The staff and customer service were great. But I didn’t like that the hotel didn’t have a mini refrigerator or even a little kitchen area. It was also in the middle of renovating as well.

Business Self

10/10

Exceptional

29 Mar 2025

Muhamad

no lights in the room
television can't turn on

Leisure Self

2/10

Poor

29 Mar 2025

Verified traveler

BROKEN ELEVATORS ~ NEVER AGAIN GOING TO BOOK HERE!

This place does NOT have a working elevator! When we arrived, they put my mother and me on separate floors. I told my mom we could just use the elevator, and the staff member on duty overheard me say this—but waited until we had all our belongings in the lobby to inform us that the elevator was out of order.

My mom has health issues and cannot use the stairs, so this was a huge problem. If you have any mobility issues or health concerns, I strongly advise against staying here. NEVER again will I book this place, nor would I ever recommend it to anyone. If you’re considering staying here—DON’T! RUN FAR, FAR AWAY from this place!

Instead, check out AmericInn by Wyndham Memphis East—the staff there are kind, welcoming, and truly deserve a 10/10 rating. As for OYO Hotel Memphis TN I-40, if I could rate it -10/10, I would. The place is awful, and the staff member working that night was rude and unhelpful.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

MEMPHIS

Great experience I slept like a bear in hibernation

2/10

Poor

23 Mar 2025

Margie

The front drive through was torn off. You had to enter the side door which was glass and cracked. The female at the desk would not lay her phone down while she checked me in. The door latch to the room was half way off and the deadbolt would not lock. There was a blood stain on the sheet on one bed. The dresser had the top drawer missing. Should I say more?

Leisure Self

2/10

Poor

16 Mar 2025

Alfrado

I did not like the fact that the hotel looks nothing like what it shows on the website. The hotel is not up to standards. Very unsafe, unclean, not a place I would let my fur animals sleep if I had a choice. I would sleep outside before I sleep at this hotel.

Business Self