Staybridge Suites Memphis East Cordova

United States , Memphis - TN
CORDOVA, 8166 Varnavas Dr.
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100 reviews shown

10/10

Exceptional

30 Mar 2026

Melinda

They were out of coffee in the rooms. They were so friendly. I will pack some k cups just in case.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Chasity

When we checked into our room it was dirty. Cups were left in the sink,the floor had not been mopped,stains on the couch,and the living room table had sticky stains and hair on it. If you are bringing a device to hook up HDMI on the tv it may not work. However,front desk staff was nice, always present and went over all amenities.

Partner

2/10

Poor

06 Feb 2026

Tawine

There weren’t any rooms available,when I went to check in! So I had to go through the trouble as to canceling the booking and trying to find and rebook a room elsewhere!

Business

4/10

Poor

23 Dec 2022

Daniel

Renovation in progress and nothing informed us of that when making reservation.

2/10

Poor

04 Dec 2022

Lillian

DO NOT STAY HERE

The photos online are not reflective of the property. This hotel is 4 years old and it has never been updated. There was old furniture sracked in the lobby that you had to walk around just to get to the desk. The attendant was extremely rude. We had to spray the room with lysol and air freshener because of the smell.

Friends_and_family Family

4/10

Poor

09 Oct 2022

April

Pass

First room had mold all over the ceiling. Second room still smelled, but not as bad. Dead roach in the bath tub. Woke up at 5 am to screaming, door alarm, and a parking lot fight right outside our window.

Partner

6/10

Pleasant

19 Sep 2022

Ariana M

The hotel is great, but it just needs a little work.

Leisure Partner

2/10

Poor

15 Sep 2022

Husnah

Filthy

Business Friends

4/10

Poor

12 Sep 2022

Rhonda

When turning on water for shower, it was brown! Mold in the bathroom, it was as clean as you can get it being an old hotel! Staff didn’t really care if you were comfortable or not. The TV remote was missing and they had no way of getting another one, baggage cart wouldn’t roll properly and last but most frustrating part was that they had no way of printing a receipt for me.

Business Family

2/10

Poor

14 Aug 2022

Natasha

0 stars do not recommend

It was so bad we didnt stay. The room was hot, smelled funny, with a sketchy group of gentlemen drinking from a paper bag at the side entrance. There was no breakfast and the pool was closed according to the sign at the front desk.

6/10

Pleasant

02 Aug 2022

Verified traveler

Stay Somewhere Else

It was a crappy old Quality Inn. There wasn't even a sign for the hotel. They prominently display pictures of a very nice pool in the website, but when you get there there's a sign saying \"Pool closed, no breakfast\"

When I asked for a late checkout, they wanted me to come down and give them $20 before checkout to get an extra hour. I said no thanks, and someone knocked on the door at exactly 11am to make sure we didn't stay an extra minute or two to pack up.

Partner

2/10

Poor

01 Aug 2022

Shericka

A COMPLETE RIPOFF

This hotel is a COMPLETE ripoff! On their website it says they have hot breakfast AND a pool. When I got there they did not have either. The room was extremely hot and smelled bad. This hotel is more like a motel. If you’re looking for something cheap looking then this is the place. If you’re looking for a decent hotel at the least. Then this is NOT the place.

Friends_and_family Family

6/10

Pleasant

30 Jul 2022

Linda

There was no pool or hot tub open nor breakfast as advertised on their outside sign. The tub has rust and hair still in the shower.

Leisure Partner

6/10

Pleasant

20 Jul 2022

Amy

SMELLS HORRIBLE, CLOSE THIS LOCATION

No signage, no one in the lobby upon entering. Sign on front desk reads pool closed , no breakfast. Had to wait 10 min for an employee to show up. Desk guy said no smoking property but the hotel reaked of cigarette and marijuana smoke. Wanted a cash deposit of $50 but no receipt was given. Hotel was hottt. Took 2-3 hours just to cool rooms off. 1st room checkin smell horrible, very hot, room & hallways smelled of smoke. Bed was full of hair and sheets had stains and cigarette burn marks. Went to front desk to change rooms, 3rd floor room given - hallways dirty, smelled of fresh smoke. new room was completely hot and took 3 hours with window open and air on lowest setting to cool off to bearable temperature. shower drain was clogged as tub filled up from a 10 min shower. Check out was a breeze when desk guy showed up- handed me back the deposit with same cash given. Will not stay here again.

Partner

2/10

Poor

11 Jul 2022

Lenwood

Uncomfortable in Cordova

Air Conditioning did not work properly. Remote to television did not work. Pool was closed, No Breakfast.

Friends_and_family Family

4/10

Poor

30 Jun 2022

Melissa

The parking lot and lobby were dark. The room had cigarette ashes and a mildew smell in the bathroom

Business Self

2/10

Poor

29 Jun 2022

Augustine

Location good.. No breakfast, pool closed, says no pets, but I did see a dog in the hallway. ants in the room, coffee pot with molded coffee. underwear folded in the couch. spilled water on floor, wiped with towel and towel turned black.

Leisure Family_with_children

2/10

Poor

07 Jun 2022

KEVIN

The property surrounding did not appear to be safe. A lot of people appeared to loitering.

Leisure Self

6/10

Pleasant

03 Jun 2022

Julia

The amenities were not open- pool. There was no breakfast. The location was fine for my trip. The front desk lady was a little rude when I checked in.

Business_and_leisure Family_with_children

4/10

Poor

03 Jun 2022

Lydgia

No breakfast and the pool was closed.

Leisure Partner

2/10

Poor

01 Jun 2022

Brigitte

Totally Nasty

This hotel should be put out of business the rooms are very disgusting. I found old urine in the toilet, uneven floors through out the room, smoke detector pulled out of ceiling, no plate in microwave, smoked room, broken toilet seats in both rooms, food on walls. I was to scared to sleep in the bed. The owner got very nasty with me he told me to leave call the police if it wanted to just get out until I told him I will exspose the pictures if we didn't get our money back so my advise don't use this hotel they are not clean at all. Enter at your own risk.

Friends_and_family Family

10/10

Exceptional

31 May 2022

Tatiana

It was cool and nice

Leisure Family

2/10

Poor

31 May 2022

Verified traveler

Horrible

When you arrived to hotel normally the AC is already on. The AC wasn’t on we didn’t realize it at first because we walked in dropped bags off and left straight out and hit the city Memphis in May month. Came back at late and turned AC on and my bf went to sleep and he was woke up choking and shortly after I had asthma attack and he threw up in toilet then it wouldn’t flush, then went to get water out the fridge and it was hot and all my food spoiled. Fridge didn’t work

Partner

10/10

Exceptional

30 May 2022

Angela

We enjoyed this property very much!!! The only thing that would have made it better was if the hot tub was open and if they had free breakfast. The room was very nice and I love the layout with the living space separate from the sleeping area.

Leisure Family

4/10

Poor

30 May 2022

Ashley

I was really upset when check in due to no breakfast and pool closed. Sign stated heated pool and free breakfast and not true. Leaks in room, no covers on sockets and refrigerator leaning, fingernail on carpet. Strong smell as you walk down hallway.

Partner

2/10

Poor

30 May 2022

Kathryn

Don’t use hotels.com

I honestly wouldn’t know how the actual facilities were cause I couldn’t stay. Hotels.com allowed me to book this hotel even though the hotel had been booked up through Memorial Day weekend since the previous week. The receptionist was not very nice either

Self

2/10

Poor

30 May 2022

kevin

Won’t stay again

Room was not very clean. Smelled of mold and mildew. They require a $50 deposit that has to be cash. When I went to get my deposit back the next morning they never even checked my room before giving it back to me.

Business

4/10

Poor

29 May 2022

Jennifer

Nasty sheets to match nasty attitudes

The pull out couch had hair blood stains and pony tail holders in it. When I went downstairs to have something done about it, they didn’t even change the sheets. Claiming they didn’t have any but when I asked if they had empty rooms to switch Us to, I was denied that request as well. Checkout was at 11 and I had a wedding to attend at 1. Before I could get my full sentence out to ask for a late check out because we were from out of town, the lady at the front desk was already shaking her head no. Mind you, the hotel was not full and I’m sure my request could have been granted. They were rude at check in…I should have known to expect a horrible stay

Friends_and_family Family

2/10

Poor

29 May 2022

Hailey

Incredibly unclean, woman at front desk was so rude, this place stinks the second you leave the lobby, air conditioner does not get the room even close to cool.

Leisure Self

8/10

Excellent

28 May 2022

Kerry

The availability to the different food places and Store's.

Business_and_leisure Self

2/10

Poor

23 May 2022

Jason

You falsely represented this hotel. Pool and hot tub closed. No breakfast

Leisure Friends

2/10

Poor

15 May 2022

Tyler

Did not stay didn’t have what it was advertising

Leisure Family

6/10

Pleasant

09 May 2022

Dale

BAD

Leisure Partner

2/10

Poor

09 May 2022

Beatrice

This place is a dump!!

This is the worse hotel I’ve stayed in ever. We received no Wi-Fi code the place was full of dust, the toilet would hardly flush, the carpet was dusty and not clean. The blinds were dusty and not clean. It was the worst time ever for me and my team.

Business

8/10

Excellent

08 May 2022

Kerry

it was close to the area that I visited

Business_and_leisure Self

4/10

Poor

08 May 2022

Terrance

This place does not provide or understand what customer service is. When I checked in the person was unfriendly, uninviting and didn't ask any questions to make my stay any easier. The person that checked me in didn't explain how to get to my room, didn't volunteer the fact that there were renovations that affected the lack of breakfast and that pool was closed. The topics only came up as I asked more and more questions when she disclosed I have to give them at \"Cash\" deposit of $50 which wasn't explained on why it had to be cash.

Upon arrival to the room, I felt like I had to spell out phrases for my key card to work. Turned it over, waved it back and forth up and down, and turned it back over. I thought ok maybe it's me but it literally required this for the entire weekend and even after receiving a replacement card. The room was dated and displayed wall damages chipped paint, dirty carpet, and motel quality appliances. To make matters worse, I wanted to shower so I ran my water to what I would have thought would be lukewarm but I was so wrong. First and foremost the water pooled up to over ankle level and when I stepped in to test the water it was scalding hot so I had to let the water drain and then take an above cool bath so the water I had to stand in wouldn't burn my feet. I let staff know about the standing water and nothing was done.
When I check out: No well wishes or thanks provided.

Business_and_leisure Self

6/10

Pleasant

03 May 2022

Verified traveler

Okay not the best, overpriced. No open pool or breakfast, tv was bad

6/10

Pleasant

03 May 2022

Vernoncia

The pictures don’t match the rooms that they have

Friends_and_family Family

2/10

Poor

02 May 2022

Desiree

This hotel was HORRIBLE! Nothing worked, the public bathroom was out of order, the ATM was out of order, the pool was out of order, remote in the room had no batteries. The room smelled horribly. I would never stay here again, nor would I recommend this hotel to ANYONE.

Leisure Friends

2/10

Poor

24 Apr 2022

Hannah

The hotel clearly advertised pool and breakfast and neither were provided. When I asked for a refund because we booked the hotel specifically because they had a pool, the manager refused. The hotel is falsely advertising their amenities. The sign outside clearly advertises breakfast and pool and I even took pictures for proof.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2022

Kerry

Everything was great

Business_and_leisure Self

2/10

Poor

11 Apr 2022

Lindsie

When we arrived, I walked into the lobby and my breath was immediately taken away by the overpowering smell of Marijuana. They asked for a cash depost. I didn't have any cash so I had to drive 3 miles down the road to the nearest walmart due to the hotel ATM being \"out of money\". Got that taken care of and we went up to our room. The linens were dirty, the floors creaked when you walked across, there was a spot on the furniture that needed cleaned due to what looked like maybe someone had peed. When we pulled the bed out from the couch I wanted to leave but it was too late in the evening by that time. It literally looked like a giant blood stain where blood seeped through the entire hide a bed mattress. My first thought was \"someone probably died there\". It literally looked like someone had bled to death on that mattress. There was no breakfast at all and the pool was closed. The lobby counter was dirty. There was a coffee pot in our room along with 2 cups but no coffee so we had to get coffee elsewhere. It was a terrible experience. I will not recommend it to anyone and we will not be back!

Leisure Family_with_children

2/10

Poor

10 Apr 2022

Verified traveler

Bad hotel

The guy at the desk was super rude. And checked my room before giving me the deposit even back. Yet didnt to anyone else staying. All because i had kids. Will not be staying again.

2/10

Poor

21 Mar 2022

ABRAHAM

Hotel stinks. No pool. Big room.

Hotel had pictures of the pool on main description page. Pool was not working. We drove extra 30 min for this. It was disappointing. Hotel stank so much our nose hurt. Room was big, but stinky. I am glad we only stayed 1 night.

Business

8/10

Excellent

20 Mar 2022

Kerry

The hotel was nice, but when I pulled the Shower curtains back, I notice the Mold around the Tub and on the wall. The room I was in was 222.

Business_and_leisure Self

4/10

Poor

20 Mar 2022

Antione

False information

False advertisement!! There is absolutely no breakfast or swimming pool at this hotel.

Friends_and_family Family

2/10

Poor

13 Mar 2022

Josh

Never going back

The pool didnt work even tho the website said it was, there was no breakfast available. The room wasnt very clean and there were hairs in both showers. The tv didnt work and neither did the internet. Since there was no breakfast you would think there would be coffee in the room, but no

Business

2/10

Poor

05 Mar 2022

Nick

First off, the pictures of this site on Orbitz and google are deceiving. This is an older hotel that has been repainted. Not that this is an issue but it was dirty everywhere and smelled. There was mold in our bathrooms. We stayed in our rooms for about 10 minutes before deciding to burn the money and leave. We were just going up to shop at IKEA, stay the night, and go home the next morning so that part of it wasn’t that big of a deal.

The stars on the reviews are also deceiving. It still has its star rating from the previous chain it was.

Anyways, I expect this type of room to be listed around $35 with todays inflation.

Leisure Friends

4/10

Poor

28 Feb 2022

Andrew

Okay

No in door pool or breakfast and the only thing decent was rooms..

Friends_and_family Family

2/10

Poor

20 Feb 2022

Joseph

Paid online and still had to give them $100 deposit in cash. No breakfast food only cereal, tubs dirty, whirlpool jets didn't work, toilet broke, pool area closed. If you smoke or have a party in the rooms they won't give you your $100 back.

Leisure Partner

4/10

Poor

16 Feb 2022

Astin

I wouldn’t recommend

Leisure Family

10/10

Exceptional

13 Feb 2022

faBe

Great place can’t wait to visit again

Business Self

10/10

Exceptional

24 Jan 2022

Leon

Love it period

2/10

Poor

04 Dec 2021

Tinessa

This property was very unsanitary. There was blood on the elevator walls, the bedding to include the sheets were stained. There was mildew in the bathroom shower and on the ceiling.

Leisure Pet

10/10

Exceptional

15 Nov 2021

Lorelei

Very nice pool area and a nice breakfast bar.

Friends_and_family Family

4/10

Poor

23 Oct 2021

Heather

Out dated! Bed was super soft with an indentation and bad odor!

Business

4/10

Poor

22 Oct 2021

Rachel

Did not appreciate not being allowed to have company visit since we were in from out of town. Also, they charge you if you have more than 2 kids. This place is awful!

Leisure Family_with_children

2/10

Poor

22 Oct 2021

Rachel

Do not stay here if you enjoy personal freedoms such as taking your child to the pool.
Not allowed to take breakfast to your room
Not allowed to have children in diapers by the pool
They look in your personal vehicle before you even check in to see if they can charge your for pets.
You can tell this is a family owned business because the blankets are way too small for the beds, the showers have rust and corrosion around the handle. Not worth the 10 bucks that was saved on Expedia.

Business Partner

10/10

Exceptional

18 Oct 2021

Tish

Clean and friendly service

Hotel was very clean. There were hotel staff walking around cleaning and wiping down common surfaces. The staff was very friendly.

Friends_and_family Family

6/10

Pleasant

17 Oct 2021

Verified traveler

Extra deposit

It would be nice when using a third party if they tell you about the extra deposit.

Self

10/10

Exceptional

17 Oct 2021

Verified traveler

Great safe location and clean room

Business

6/10

Pleasant

15 Oct 2021

Shonnie

Sketchy. Just one cockroach though. 👍

Business

2/10

Poor

09 Oct 2021

Michael

It was as horrible

Friends_and_family Family

6/10

Pleasant

04 Oct 2021

Dale

My wife and I liked the layout of the room, with a microwave & fridge as well as a living room area. Unfortunately, it was obvious the place did not have a proper maintenance staff for a long period of time. Two of our electric receptacles did not work and there were stains from water damage all over the ceiling. The shower curtain did not have the interior plastic lining. But, at least the linens and room were clean. Not a bad place to stay but it could have been better.

Leisure Family

6/10

Pleasant

01 Oct 2021

David

Not well maintained

Business Self

2/10

Poor

29 Sep 2021

Dawn

Terrible place- dirty, shady, liars

Bed had stains on the comforter and sheets. I asked for new ones to be brought up. Was spoke to so rudely - was told I could strip the bed and come down and get more bedding. I indicated I wasn’t touching the bedding- and was told by the clerk that i could come check out. Upon trying to leave- they charged me full price minus $20 for the room and $10 for the security. Worst hotel staff I’d ever encountered. Was told “are you slow?”

Left the hotel on tears and drove down the road in a new state looking for any other place. Called hotels.com. I received only $20 coupon . I stayed in the room 20 minutes before pointing out the dirty bed. RIDICULOUS. Do not stay here. Use another app to book hotels. Unfortunate, I have always loved hotels.com

Business

2/10

Poor

18 Sep 2021

Christina

After being on the road all day we were exhausted and ready to sleep. We walked in our room and were sickened by the smell. One of my kids started crying and said they were going to throw up because it smelled so bad. I told them it would be okay we would just sleep and leave as soon as we got up, went to lay down and there were stains on the blankets and sheets. Went to the front desk and asked for a refund, they said they would give us a different room. We took al of our things and went to the next room they offered but the key didn’t work. I asked for a refund for my deposits and will have to wait 5-7 days, I’ve slept in some pretty gross hotels, this one is the only one that was so bad I had to leave.

Business_and_leisure Family

4/10

Poor

13 Sep 2021

Veronica

Don't stay here.

This was not a good hotel at all. Musty smell throughout the room. Mold in the cournerof the tub. Sheets were stained.

Friends_and_family Family

10/10

Exceptional

13 Sep 2021

Danny

Wonderful!!

Friends_and_family Family

2/10

Poor

13 Sep 2021

Phyllis

Never will i stay there again

Business_and_leisure Family

2/10

Poor

12 Sep 2021

Raveon

The most dirtiest hotel I EVER stayed at. I had to change my room 3 times because of the mold in the tub. Only for the first room to be the best, because after that? The rooms got worse. Mold in tub, mold on pillow cases, dirt on the bottom of the toilet. Dookie floating at the bottom of the toilet . Animal hair was over the comforters, & I was told animals weren’t allowed (only to see one walking around the hotel later) I could go on… & on… it was gross… i had to spend $200 at Walmart for cleaning supplies, pillows, sheets, & etc!

Leisure Family

4/10

Poor

07 Sep 2021

Yarling

Staff was rude at check in, room have a bad musty smell. Shower, walls and bathroom door had mold, sink was clogged, roaches inside cabinets…
Outside they advertised hot breakfast but the really had pre-pack danish, bananas and color water instead of juice… find a better place to stay!

Friends_and_family Family

8/10

Excellent

06 Sep 2021

Ebony

The room was nice. It was hot when I first checked in

Self

6/10

Pleasant

05 Sep 2021

Timothy

Good location

Business_and_leisure

4/10

Poor

02 Sep 2021

Lautaro

I got a suit and was dirty shower, Qtips left there, grease makes , on room broken and old furniture plus smell of humidity, sink have a leaking faucet

Business

2/10

Poor

30 Aug 2021

Dasha

There were several discrepancies at check in. The clerk at the counter was VERY RUDE to my daughter. We didn’t even check in due to that.

Leisure Family

2/10

Poor

29 Aug 2021

Verified traveler

Has unfinished work,not the cleanest & I left my Daughter’s by mistake & they didn’t return them! Aldo jacuzzi has caution ⚠️ tape off,like a crime scene! And your really paying for the location!

Self

2/10

Poor

23 Aug 2021

Kabrea

Almost doesn’t count! Needs a better staff

Checked in late, slept great. I was woken up with a ROACH crawling on me. I tried going to the front desk and she proceeded with talking on a personal phone. She looked at me crazy. Took my info and no one contacted me. I’m dissatisfied.

Partner

8/10

Excellent

21 Aug 2021

Verified traveler

It's a bit tired looking. But it served it's purpose for me and my family.

Leisure Family

8/10

Excellent

16 Aug 2021

Verified traveler

This property was really quite and I was able to rest! They really need to renovate! There was tissue stuck in the peephole, the tub had mold spots and there was a strange smell in the hallway!

Leisure Self

8/10

Excellent

15 Aug 2021

Sarah

Check in was a joke, I immediately said hello when I walked in the clerk took about 5 minutes to finish eating before he came to help me and 2 others that came in after. Room was hot, never did get below 74. Throw up in trash cans next to the elevator, people yelling all night long. It was clean and the sheets/bed were comfy but that’s the only positive things I have to say.

2/10

Poor

14 Aug 2021

Kevin

K. Kingdom

We made it to Country Inn Suites &Radisson to check in and they said, our credit card was Declined even though, I chose Pay at The Hotel and we used the same Credit Card at another Hotel. They lied and said they tried to call us, Just Lies , Really Sad for Business.

Friends_and_family Family

8/10

Excellent

08 Aug 2021

Verified traveler

Good

Leisure Family

10/10

Exceptional

04 Aug 2021

Verified traveler

Comfy clean beds and a great air conditioner :)

Clean, friendly people, nice pool and hot tub, free breakfast - I can’t complain for a price that was $30+ cheaper than other hotels around. There were some minor interior cosmetic issues but that’s not a deal breaker for me, it was very obvious that everything is kept clean. My only complaint was the sliding door between the bedroom and living area was broken. Since it was just my daughters and my self that wasn’t a problem but could be for others needing privacy.

Friends_and_family Family

4/10

Poor

03 Aug 2021

Dashanna

Horrible

We did not stay. The beds and the couch was filthy.

Friends_and_family Family

4/10

Poor

03 Aug 2021

Verified traveler

I reserved my stay online. It was late. The front desk worker was sitting in the dark over in the breakfast area. I waited for about 19 minutes then walked over and asked if I could get help. The hotel was very dirty. The floors were gross. The elevator had brown stains on the walls. The first room had bed bugs on the walls.. went and got a different room. There were no plates or cups for breakfast. Had
To get Someone to refill. Had to hunt another person down to check out. Just a dirty gross hotel.

Family_with_children

4/10

Poor

30 Jul 2021

Verified traveler

Do not stay here, room is very dated and my room never cooled off so we checked out early... money wasted😞😞

Business

10/10

Exceptional

27 Jul 2021

dora

The good stuff: The bed was so comfortable, slept well with minimal external noises. A/c was cold…couldn’t have been a more pleasant experience.
The not so good details: I was disappointed that check-in rep asked for a $100 deposit to be refunded 7 days after our stay for ‘incidentals’ but no choice after we already booked online. Breakfast was a joke--brown bag of a muffin, nutrition bar, chicken wrap and NO hot food. One lady didn’t get a brown bag so I guess it could’ve been worse. Bed duvet had a stain on it. Overall was acceptable experience.

Friends_and_family Family

4/10

Poor

26 Jul 2021

Verified traveler

Didnt like the mold. The carpet smelled and was filthy. The room could use deep cleaning

Leisure Family

6/10

Pleasant

26 Jul 2021

Celia

Good for a night or two!

The pool area was a bit of a mess. There were no towels and when someone finally did bring towels it did not accommodate the amount of people in the pool area. There were no lights on in that area so it was very dark. The breakfast was mediocre at best and very short lived which I did not get to try because the brown bags they brought out were as limited as the towels they provided. The room itself was nice. The bathroom could use some work and the obviously don’t pull the hideaway bed out and clean because we found a few leftover items of food under there. We only used the pool for an hour and basically slept in the room for about 5 so it was manageable but I couldn’t imagine an extended stay there.

Friends_and_family Family

2/10

Poor

24 Jul 2021

David

STAY AWAY FROM THIS NON-QUALITY INN

one of the worst places I have ever stayed, when checking in, he told me my pre-teen kids were charged as adults, needed enough towels for everyone to shower, sent 14 year old grandson to desk to get towel, they told him they didn't have any. I had to go to desk and raise hell with them before I ever got any towels. went back 30 minutes later to get face cloths, told I would have to come back to desk in 15 minutes. Hot tub does not work, switch with open wires hanging out of the wall. now breakfast, ran out of coffee, said they didn't serve waffle mix on weekends, WORST PLACE I HAVE EVER STAYED, pulled sofa bed out, had BLOOD on the mattress cover, they did change that, overall terrible, that is why it has a fair rating.DO NOT MAKE PLANS TO STAY AT THIS HOTEL, do not let the pictures of the pool deceive you, they were taken when hotel opened in the 80's

Friends_and_family Family

2/10

Poor

24 Jul 2021

Verified traveler

I called to verify the suites had a wall and door, not just a partition. We arrived at 9PM to find the clerk had lied. I was then told no suites had doors. After 13 hours and 900 miles I wasn't going anywhere else. The hot tub was lukewarm and the jets didn't work. Those were the two main reasons we chose this place and called to verify our choices before arriving. The \"air conditioner\" was so nasty we chose to be warm rather than have that gunky crap blowing on us. Their vacuum doesn't get edges at all.

2/10

Poor

20 Jul 2021

Larry

The room was nasty. Stains on the pillows. Broken down sofa. Syringe needle under chair cushion. Feet stuck to the floor. The smell in the halls and room smelled of years of smokers. To top it all off, was the no cancellation or refund policy. This place was the worst place I have ever stayed.

Friends_and_family Family

4/10

Poor

13 Jul 2021

Verified traveler

I liked the location. I didn’t like the small roaches crawling by sink and on the bed top cover. Disgusted. I didn’t like that the dresser draws kept opening up. They wouldn’t stay shut until I folded paper up thickly and put it under the dresser to keep them from opening. I didn’t like that soon as my son got in the pool for about 10 minutes, the maintenance guy comes in stating that parts are missing from the pool and he had to close the pool. Like... you didn’t here that when you opened the door for the pool?? My son reeeeeally wanted to swim and by it being indoors, it was perfect timing. Wish my stay could’ve been better. And an updated tub is A MUST get!

Leisure Family

8/10

Excellent

12 Jul 2021

Amy

Could've been cleaner

Hallways and elevator were dirty, Lil bits of Trash everywhere . Male who checked me in was informative about property but not very customer service friendly. Told me my $100 deposit would be returned to my card within 24 hours of check out. It will show on my statement as pending and would reverse back on check out Still hasn't been returned. Asked for 2 extra pillows and was told they would be brought up to my room, never received.

Partner

2/10

Poor

10 Jul 2021

Verified traveler

Bed lining was dirty walls was dirty everything just was old

Leisure Family

2/10

Poor

09 Jul 2021

Serif

We were smelling smoke in room.
Bathroom is not a good shape. Shower Curtain was loose.

Friends_and_family Family

6/10

Pleasant

28 Jun 2021

Verified traveler

This hotel was super dirty, the furniture was dirty and broken, the room smelled terrible (like it had not been cleaned), the sheets were dirty. Breakfast was included and there was no breakfast provided. Staff was rude and dismissive. Overall the experience was terrible and it was very pricy to stay there.

Business Pet

6/10

Pleasant

27 Jun 2021

Juvonte

Ok stay at Quality suites

Not so good

Partner

4/10

Poor

26 Jun 2021

Verified traveler

First of all customers had to wait to be check in and most hotels a staff member is always present. Secondly, I wasn't accustom to paying a deposit fee. I've never paid a deposit fee for a hotel. Thirdly. This hotel neefs to invest in new blankets.Lastly, breakfast was awful no waffles no friut, and no breakfast meats or eggs. No free newspaper. This price was too high for the lack of service. This was on a Sunday now I could see cereal serve through weekday. Very Disappointed.

Business Self