Extended Stay America - Memphis

Extended Stay America - Memphis - Poplar Avenue

United States , Memphis - TN
MEMPHIS, Poplar Avenue, 6500
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100 reviews shown

2/10

Poor

14 May 2026

Michele

Had to move from 1st room the smell was horrible. The second room the bathroom was terrible. The tub was rusted and suspect. The “hotel” was more like section 8 housing.

6/10

Pleasant

07 May 2026

Jennifer

Staff was great, however room & grounds could use a bit of cleaner and some scrubbing

Partner

2/10

Poor

05 May 2026

Terrance

The toilet would non stop run the shower would drip water all night and the pull
Out sofa was broke! I would not recommend staying here

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Christian

Clean room , nice staff

Friends

10/10

Exceptional

22 Apr 2026

Katrina

Yes it did an the staff here is amazing. Craig helped me extended my room and helped me save money, All them here are very professional, nice and helpful. I would recommend this location.

Family_with_children

4/10

Poor

20 Apr 2026

YURI

the kitchen was not stocked with cooking equipment, the refrigerator was rusty and so was the stove. . Towels were dirty, and a faucet in the bathroom was leaking all the time

Self

10/10

Exceptional

19 Apr 2026

Yvonne

Staff is great, Kitchen fully supplied. Parking us safe

Self

10/10

Exceptional

19 Apr 2026

David

Property quiet friendly staff ,and a great safe environment to relax and get rest

Partner

6/10

Pleasant

15 Apr 2026

Tracy

Not the cleanest but staff was very understanding and very professional..

2/10

Poor

07 Apr 2026

Mary

Room was clean but very dated staff was friendly breakfast consisted of a Nutri Grain Bar I do not recommend

Partner

10/10

Exceptional

06 Apr 2026

Katrina

6/10

Pleasant

05 Apr 2026

Leonard

Rooms were clean hallways were not cleaned bathroom sink drain stopped up it says free breakfast all they have is coffee and snack bars

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Phillip

Yes

Self

2/10

Poor

03 Apr 2026

Brian

Avoid at all costs. Rooms are not clean soap was already opened and towels have stains on them. My room was musty and smelled like mold. Shower drains barely worked and frankly the showers are so gross I had to put a towel on the ground of the shower just to feel semi clean. I booked for 2 nights and left 1 night early due to the conditions.

Business

4/10

Poor

01 Apr 2026

Homer

The staff was the only saving grace. The only thing in the room, this extended stay property with kitchen, was a dish towel, two mini-bars of soap, a small tube of shampoo and an extra TP roll. Not even a water glass.

Family

4/10

Poor

05 Mar 2026

Annette

Smell smoke everywhere in the room.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Keba

At times

2/10

Poor

15 Feb 2026

jennifer

Rooms are not clean. Carpet is dirty and smelled like smoke and mildew

Leisure Family

6/10

Pleasant

04 Feb 2026

Elizabeth

Front desk staff at 1030 pm was great! It had been a long day.
Room wasn't fully cleaned: kitchen counter, bathroom counter.
Also killed 3 roaches...

Self

4/10

Poor

31 Jan 2026

Cordera

Roaches, shower coming off the wall, bed had a endure uncomfortable , broken tv

10/10

Exceptional

07 Jan 2026

LaSale

Excellent all the way❤️

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

LaSale

Excellent❤️❤️

Leisure Family

4/10

Poor

10 Dec 2025

Michael

I checked right out due to condition.

Business

2/10

Poor

03 Dec 2025

Jeffrey

Yes it was very old and outdated

Business_and_leisure Self

10/10

Exceptional

02 Dec 2025

Long

Great receptionist!

Leisure Self

2/10

Poor

01 Dec 2025

Tanya

There were stains, dirt and dust everywhere. There was also a roach in our room. No ice machine was in this hotel. Outside of our room smelled of weed constantly, the smell was extremely noticeable at night. We will never stay here again and I am extremely irritated at how much we were charged for this roach motel.

10/10

Exceptional

28 Nov 2025

Rodney

The place is quiet an peaceful

Leisure Self

4/10

Poor

09 Nov 2025

Robert

It needed updating about 10years ago.

Leisure Partner

2/10

Poor

09 Nov 2025

Gary

Walked in…reeked of marijuana and cig smoke…saw carpet very worn down to fibers, in places….did NOT stay…I am requesting complete refund of prepaid charges

Leisure Family

2/10

Poor

07 Nov 2025

Martin

Staff was rude. Dirty room with multiple burn marks from.......well you make that assumption.

2/10

Poor

19 Oct 2025

Colton

Worst place in Memphis

There was socks left under our beds plus trash left in one of the cabinets in the room plus we found a bag of narcotics in one as well.

Hotel smelt like pot the entire time and the personnel didn’t want to do anything about any of it.

Business

10/10

Exceptional

06 Oct 2025

Elvira

Craig at the front desk is very nice , he’s patient & very understanding

10/10

Exceptional

06 Oct 2025

Elvira

Mrs.Erica is very sweet , patient & understanding.

6/10

Pleasant

06 Oct 2025

Tyler

Hotel was in a great location and the design of the facility is nice, the rooms have great layout. The cleaning is not good, though. The entire hotel smells pretty bad. There was grime on counter tops and heavy dirt and sludge in drawers of kitchenette. This facility is obviously very understaffed as well, as it was very hard to find an attendant and when I finally got them on the phone, they sounded exhausted and said that they were too busy to help, and I would need to wait 30 minutes. Checking in and out was difficult, as no one is at the desk and you have to call them multiple times to get someone to make their way to the desk. We had a broken door lock and the response when I got them on the phone was \"well, management won't be here for 3 more days, I can't help you.\" We had to demand a room change, which she was able to accommodate. Staff isn't rude, just obviously stretched too thin. The bed was clean and comfortable, though, and the bathroom was clean. The shower curtain was too short and water got onto the floor. Overall, it was adequate, but definitely bring slippers for the room.

Leisure Partner

8/10

Excellent

02 Oct 2025

Tiffany

The kids in the floor above me were running up and down the halls all night long and it was really annoying to say the least. They even pulled the fire alarm at 2:30am on my 3rd night here. The staff were nice, especially the girl on the 2nd shift! The room I stayed in was exceptionally dirty upon arrival. I had to get it specially cleaned bc it was too nasty to inhabit at its current condition. There were even 3 HUGE dead cockroaches on the floor and on the edge of the under bed by the bedskirt. I felt really dirty whenever I was in my room. Last complaint, the tables, kitchen counters, and bathroom areas were not wiped down. I could have stayed somewhere nicer for the same price. And I should have. Did not rebook my room after this stay.

Partner

10/10

Exceptional

02 Oct 2025

Elvira

The staff at the front desk ,Mrs.Tiara & Mrs.Erica are very sweet & understandable people ❤️

10/10

Exceptional

26 Sep 2025

Elvira

The staff at Extended Stay Germantown is very friendly & Kind Hearted. Mrs.Erica & Mrs.Tiarra are very nice people ❤️

6/10

Pleasant

24 Sep 2025

CasSandra

Room needs a deep cleaning and updating. There was visual debris on the walls and some hard surfaces. Staff was responsive.

Business

2/10

Poor

04 Sep 2025

Olivia

Unsafe

Family

10/10

Exceptional

24 Jul 2025

April

Very nice front desk attendant and helpful employees

Self

2/10

Poor

18 Jul 2025

Alexus

The staff was nice, but the building has a roach infestation.

2/10

Poor

08 Jul 2025

Cynthia

The outside looked fine, there was ample parking. Front reception was very friendly, hospitable and patient (Lena?). Hallway decor was outdated and room had a an icky vibe. Bed looked like a rollaway but had an ok mattress (if you like firm). Shower tub drained super slow, had to wait 20min to use again. Overall good price for just a quick overnight stay. Felt more like an old motel vibe.

Leisure Friends

8/10

Excellent

03 Jul 2025

Elvira

Friendly Staff

8/10

Excellent

16 Jun 2025

Zachary

friendly staff.. highly recommend

Business_and_leisure Self

2/10

Poor

27 May 2025

Ashley

This was the most disgusting hotel I’ve ever stayed in. There was mold and fungus growing on the bathroom ceiling, the bathroom floor was lifting up from water damage, the kitchenette was filthy and in desperate need of repair (cabinets falling off hinges), the carpets seriously need to be steamed (feet were grey after walking around the room), and there were blood stains on the sheets (looked like period blood stains).

The vibe of the hotel was section 8 meets trap house. Smelled like weed (BAD!) and there were people walking around all hours of the night going outside to drink and smoke.

Friends_and_family Family

10/10

Exceptional

22 May 2025

Jerome

Nice stay

Very nice experience, people were especially helpful and polite.

Business Self

10/10

Exceptional

02 May 2025

Martwain

Great property

Business_and_leisure Self

10/10

Exceptional

25 Apr 2025

Martwain

Nice hotel

2/10

Poor

26 Mar 2025

Edwin

Never again!

The room smelled. As I was taking my luggage to the car at 5:45am, I was locked out of the hotel because the card swiping machine wouldn’t work to let me back in. I had to wait 10 minutes for someone who was leaving to open the door for me to get back to my room!

Friends_and_family Family

4/10

Poor

23 Mar 2025

Debra

Were given a room that someone else was already occupying at check in. Smelled like pot on the second floor. Vending machines were out if order and had no water available for sale. Guy passed out in the only working elevator and nobody was too quick to get him out.

Leisure Family

10/10

Exceptional

16 Mar 2025

Laura

I like how personable the staff has been during my stay. They're available if needed. The space is quiet and respectable.

Business

8/10

Excellent

17 Feb 2025

Osean

Nice staff. Decent rooms.

10/10

Exceptional

07 Jan 2025

Tamika

Would stay again very satisfied love the king size rooms always comfortable

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

janice

The floor was sticky had something spilled on it . The outside hallway was smelly

2/10

Poor

10 Dec 2024

Palanivel Rajkumar

Late check in after 11pm is not possible, it was not mentioned anywhere. The front desk is closed at 11pm. The rooms are dusty, messy and bad. The hot water did not work, so changed to a different room, a person in the next room was yelling and fighting with his family the whole night. It was a nightmare. Never going back to this or any ESA hotels. Worst hotel services in my entire life. The carpets inside the room and hallway were so bad, nasty. Do not recommend for anyone.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2024

Corrick

Good Location and staff is great and very helpful courteous customer service. I enjoyed my stay recommend this area for anyone 4 out of 5 stars

Business_and_leisure Self

10/10

Exceptional

26 Nov 2024

Martwain

Great place

Leisure Self

10/10

Exceptional

25 Nov 2024

Martwain

Great staff always get taken care of when I'm here.

Leisure Self

4/10

Poor

03 Nov 2024

John

Not the worst but not good

My room had grease on the walls and all over the floor. I couldn’t walk barefoot in the room. My socks were black. The hood over the stove had grease on it for what looks like years. The bath tub was lumpy and the room smelled musty. I killed some little bugs crawling on the floor and a cockroach in the elevator, the second floor smelled like weed. Keys didn’t always work. Never seen a pot and pan or housekeeping the whole time I was there. Bed and pillows were comfortable and it was cheap though.

Business

2/10

Poor

01 Nov 2024

Kavitha

Smells bad

2/10

Poor

27 Oct 2024

raven

The refrigerator had dead bugs on the top.. trash and debris was left in the hallway.. the staff was clueless on how to get us in the room after several tries with the key. The whole place just needed remodeling

Leisure Partner

10/10

Exceptional

25 Oct 2024

Shelia

Best place to stay!

This has been one of the best hotel experiences, l have ever had!! My family and myself moved into the hotel, due to my house getting worked on. When l tell you that everyday was a good day. Mrs. Theresa, Randy and staff was so great to us. The staff and Managers were the best. I will definitely be back, especially when l just need to get away.

Friends_and_family Family

2/10

Poor

21 Oct 2024

Jeremiah

Sleeping with Roaches in 107

This was my first night at an Extended Stay. Attached I have a picture of a roach I found in my room. I promptly killed it. Thankfully I’m only here a single night but it seems like you’ve had roaches here for an “extended stay” haven’t you? Looking at your reviews, they’ve been here months.

I was offered another room but who knows if an other room doesn’t have roaches? At least I know the one roach I’ve seen in 107 is at least dead beside the nightstand.

Friends_and_family Family

10/10

Exceptional

19 Oct 2024

Martwain

N/A

2/10

Poor

18 Oct 2024

Raven

Bad nasty hotel

Filthy nasty hotel with bedbugs and roaches when I spoke politely about the situation the declined to give me my refund back when I checked out within 2 hours of being in the hotel and spotting the bedbugs in the bed . Teresa is rude and she will hang up in your face and not solve anything . I wouldn’t recommend this hotel to anyone especially with kids

Friends_and_family Family

2/10

Poor

07 Oct 2024

Russell

They wouldn't honor my reservation because your computer changed the dates from 10/3-10/3 to 10/3-10/4.

2/10

Poor

29 Sep 2024

Milo

The television did not work

Partner

2/10

Poor

19 Sep 2024

Jasima

i caught bed bugs

Self

4/10

Poor

16 Sep 2024

Mirac

The Stay was okay. I had bugs in my room when I went to bed

Self

2/10

Poor

13 Sep 2024

Dillon

Disgusting

ROACHES. I was in room 302 It was horrendous. I came to Germantown hoping it would be better. South Memphis was cleaner

Self

2/10

Poor

05 Sep 2024

Diane

First room assigned lacked working lights over desk and bed stands. Second room had bugs. Left for another hotel after that.

Friends_and_family Friends

4/10

Poor

22 Aug 2024

Teofilo

no lo recomendaria , muy caro por el precio el desayuno pesimo , el area donde esta ubicada esta bien pero me decepciono.

Business

10/10

Exceptional

21 Aug 2024

Kairee

Very clean place and have a wonderful staff

Leisure Family

10/10

Exceptional

14 Aug 2024

Kimberly

Beautiful place to stay

Leisure Self

10/10

Exceptional

12 Aug 2024

Kimberly

Great place to stay

Self

4/10

Poor

07 Aug 2024

Steven

Staff was excellent. Property appears to have been ignored; not updated; little things like TV remote doesn’t match TV, internet speed is substandard, telephone cable was broken. All things that indicate poor quality control/oversight. The rooms are clean but need to be updated.

Business Self

2/10

Poor

07 Jul 2024

Peter

I would like a refund, the shower did not work. The floor was sticky. The carpet was nasty. The towels were dirty. The room smelled. It was flat out nasty!!!

Leisure Self

6/10

Pleasant

04 Jul 2024

Olga

Wish it was a bit more clean and furniture needs updating

4/10

Poor

16 Jun 2024

Heidi

Our 2 rooms were visibly dirty, and there was a bad odor. We had to go buy Clorox wipes, Lysol spray, and plug-in air fresheners. The place was very run down.

Leisure Family

2/10

Poor

12 Jun 2024

Latisa

Long story short, would NOT recommend hotel. The entire hotel is dirty, it smells like they cleaned with dirty mop water or something. Walls dirty, room FILTHY, nothing was cleaned and not even sure the linens were clean. Bathroom nasty, kitchen area in room was filthy with food splattered on the side of refrigerator. Old sugar packets and a taco seasoning packet was found in cabinets which clearly proved room wasn’t cleaned. There were baby and adult roaches on the room and in the lining of the freezer door! Avoid this hotel at all costs!

Leisure Family

10/10

Exceptional

28 May 2024

Chandler

Always feel relaxed and comfortable when stay here.

Business_and_leisure Self

2/10

Poor

30 Apr 2024

Boris

Unfortunately the room was in run down condition. The floors were sticky and dirty and the cabinets run down. The staff were pleasant. The night before we arrive all the trucks had been broken into, so don’t leave anything valuable in your car.

Business_and_leisure

2/10

Poor

26 Apr 2024

Andy

This property was very rundown. The refrigerator was dented and rusted. Walls and doors throughout the property were chipped, scuffed and dirty giving the impression that everything was dirty. Things may have been clean but everything was so old and worn it was hard to tell for sure. The card reader to access side door did not work so anyone not lucky enough to get one of the few parking spots in front had a long walk to get into the hotel.

Leisure Self

10/10

Exceptional

22 Apr 2024

Jessica

Love the coffee and hot chocolate in the morning :)

Business_and_leisure Partner

10/10

Exceptional

22 Apr 2024

Jessica

Shoutout to Mr. Randy, Ms. Theresa, Ms. Alexis, and Ms. Cynthia! They are and always have been so sweet and accommodating!

Business_and_leisure Partner

10/10

Exceptional

10 Apr 2024

Stephanie

The staff were friendly and professional. I felt safe on the property.

Business_and_leisure Self

8/10

Excellent

09 Apr 2024

Danny

Helpful staff. Counter woman delivered linens to our room

Leisure Family

10/10

Exceptional

01 Apr 2024

Jessica

We frequently visit this location.

Business_and_leisure Partner

8/10

Excellent

24 Mar 2024

Chandler

Compared to my previous visits at a dozen other hotels in the city, Extended Stay is the fist place where I watching feel safe enough to walk to and from work. Its very quiet and peaceful with little to no crowds. My only small gripe about is their breakfast in the moring. They only have a few granola bars and muffins, but the coffee is pretty decent

Leisure Self

2/10

Poor

18 Mar 2024

Erica

Never again

We came here for Spring Break.
Never knew i had to ask for the confirters for the pull out coach, bed.
Air conditioning was barely working.
Hairs were still on the chairs at the bar.
The mattress on the pull out bwd was DISGUSTING!!
Son had to sleep on the coucb & couldnt pull it out.
Our last night, my youngest saw the biggest COCKROACH coming from the drawer in the kitchen.
We never had ang food in there and it was late at night.
I told the manager & all he did was said: we have never had any complaints & wrote my room # down.

Didn't even try to offer a refund or anything.
We love coming to Memphis but will never stay at another Extended Stay.

Friends_and_family Family

2/10

Poor

17 Mar 2024

Terrie

Not good.

This hotel was terrible. Dirty, run down, and bad service. The front desk staff were nice enough, but made several mistakes with our billing such that we couldn’t use the WiFi and had to re-run our info several times. The room was unpleasantly dirty. Would never stay again.

Friends_and_family Family

2/10

Poor

17 Mar 2024

Yashonna

PLEASEEE don’t do stay at this hotel . Me and 8 other people car got broken into Friday night . & nothing was done bout the whole situation NO REFUND OR NOTHING. soo please don’t stay at this hotel .. & expedia need to take this hotel off the list.. DO NOT STAY AT THIS HOTEL.. it’s NO cameras outside the building it’s in a good area but the guys they break into cars don’t care bout the area … Thanks

10/10

Exceptional

11 Mar 2024

michael

In Town for a Tournament= good place & location

Good location. Had no issues. Several places to eat within walking distance. Would recommend and will stay next time I’m in town.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2024

Kristen

Great

Business_and_leisure Family

10/10

Exceptional

29 Feb 2024

Jessica

Nice

Leisure Partner

10/10

Exceptional

17 Feb 2024

Michelle

The gal at the desk was very helpful friendly . Nice room.

Leisure Partner

10/10

Exceptional

30 Jan 2024

Steven

The lady who checked me in ,was awesome,she was so sweet!

Leisure Self

2/10

Poor

20 Jan 2024

Janeen

Due to our pipes bursting at home, we needed a place to just shower- nothing else. I pulled the curtain back and there was a line of mold. I'm asthmatic, so we picked up and returned home. I canceled the same day and wasn't entitled to a refund ...that was okay. My health is more important.

We booked at another hotel and have had an enjoyable and CLEAN room and shower.

6/10

Pleasant

07 Jan 2024

Andrea

Dingy and Disappointing

I liked the area, the security, and the general layout and amenities of the hotel. However, it was very disappointing to check in and find a completely bare/empty kitchen. When I reserve a hotel that says they provide a full kitchen, I expect every element of a kitchen to be there. We checked in at around 7:30 pm, after an exhausting day, and just wanted to make the food we brought with us and have dinner. THERE WEREN’T EVEN KNIVES AND FORKS!!! Give me a break. I didn’t want to have to trek what seemed like a mile away back to the lobby to request that. The carpet was so dirty our socks were completely black after only a few hours, the bathroom had not been cleaned and there were small tufts of curly hair on the floor behind the door. Clearly, no one actually came into the bathroom so they could look behind the door during the “assessment” portion of your cleaning promise. The more I think about it, the more disappointed I am. We won’t stay again. This isn’t the kind of hotel you should find in upscale Germantown.

Friends_and_family Family

10/10

Exceptional

04 Jan 2024

Carlos

When I checked in, my room door was secured. Anyone could just walk in at anytime. I was switch to another room but door key card wouldn't work. So I was switch to a third room. Room was not best but okay. I will not be staying there again.

Leisure Partner