Homewood Suites by Hilton Southwind

Homewood Suites by Hilton Southwind - Hacks

United States , Memphis - TN
MEMPHIS, 3583 Hacks Cross Road
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100 reviews shown

6/10

Pleasant

14 May 2026

Chad

The breakfast was ok. No water in the pool, property was a bit rundown and not the cleanest. The AC in the room was very loud.

4/10

Poor

14 May 2026

sue

There was no hand soap, no dish soap.

Family

10/10

Exceptional

12 May 2026

Cesar

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Tony

GreT

10/10

Exceptional

31 Mar 2026

Krystal

Everything was done except we stayed at the very back by the exit door and every time it opened or closed it was extremely loud and would wake me up.

Partner

2/10

Poor

20 Mar 2026

Dustin

Heat didn’t work. Water never got hot and they didn’t care. Laziest staff I’ve ever seen. Breakfast was a joke.

6/10

Pleasant

18 Mar 2026

Kennedy

The pet fee is pretty steep. Nothing is provided or offered - sheet of blanket to cover furniture, pet bowls, dog treat etc. All amenities my company offers routinely at small, boutique hotels. The room was clean. The property is a bit shabby and could use some maintenance. E.g. Exterior doors leak and bring moisture inside - on the floor and condensation on the door. There's a slight smell in the halls. The front desk staff could definitely use some training along with management. I booked through a third party booking engine and it had a certain rate for the pet fee. My reservation was partially based upon this information, and I had to fight to get them to honour it. Then, I was overcharged by $100. I didn't get a response quickly until multiple attempts including a phone call. To date I still haven't been provided a folio. But the extra fees finally got refunded. Overall I wouldn't stay there again. Too many hassles.

Self

6/10

Pleasant

09 Mar 2026

Tamara

Check in was pleasant. Smell in garbage cans by elevators was horrendous. Room was not the cleanest. Bathroom toilet was gross.

Family_with_children

2/10

Poor

08 Mar 2026

Giselle

The only good part of this experience was that the nice front desk clerk gave us a refund. The property entry doors were broken allowing anyone to come in and out. Room was dirty. Toilet looked like acid had been poured in it. Fridge doors was broken. The stove was all rust. Red stains on carpet.

Family_with_children

4/10

Poor

25 Feb 2026

Joseph

Door closer broke for two weeks

8/10

Excellent

23 Feb 2026

Maronica

The room was ok. Cleaning needs improvement.

2/10

Poor

22 Feb 2026

Derek

The hotel was extremely dirty, starting with the rotten smells throughout the hallway when we came in. As we were getting to our room, we had a man who appeared unkempt begging us for money to do his laundry. Upon entering the hotel room, everything seemed better and we loved that the suite had 2 separate bedrooms. However, further inspection, there were stains all over the curtains, a vomit stain on the carpet and the chairs to sit in were falling apart and shedding black pieces all over the floor. While we loved the concept of 2 separate rooms for our family, the experience overall was terrible.

Family_with_children

10/10

Exceptional

21 Feb 2026

Erica

Great stay staff was friendly and helpful. Also the room was big for my family size! Can't wait to come back!

4/10

Poor

01 Feb 2026

Araminta

The staff was helpful and professional the hotel itself just needs some work. The toilet bowl was stained and didn’t appear clean, the tub was stained and the shower handle fixture was falling apart, the bathroom sink filled up and wouldn’t drain properly, and the second day I had to make up my own bed due to housekeeping not coming by to bring clean towels or make the bed, maybe housekeeping is upon request, that I did not check but nonetheless I made up my own bed and requested fresh towels. Upon making my bed I found a bug on the top sheet. The room also had an unpleasant odor. Unfortunately I won’t be staying here again.

Friends_and_family Family

4/10

Poor

26 Jan 2026

Tanai

Staff was great room had roaches in it ..kitchen and bathroom

Friends_and_family Family

2/10

Poor

02 Jan 2026

Harikishan

Even though it was written as Non-Smoking floor. Whole floor was stinking. Fitness equipment was not working. Lifts were smelled Maruana. Vey bad experience.

Business Self

4/10

Poor

23 Dec 2025

Stephanie

This facility could barely provide the basics of clean towels, sheets, and pillows. There was no complementary soap or dishwashing liquid.

Best thing about the stay was breakfast. The staff was accommodating, but we had to continuously ask for the basics like an extra roll of toilet tissue.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Yolanda

Everything was great. Thank you

2/10

Poor

13 Dec 2025

Jeannie

Property dirty. Breakfast appeared gross. No soap or shampoo in room. Kitchen items were not clean.

Business_and_leisure Partner

4/10

Poor

11 Dec 2025

Antonio

The room and furniture had noticeable damage, also there was no cookware in the room. Only two towels in a room that sleeps 8 people. there was also no hand or dish soap. This location was not what I've come to expect of a Homewood Suites. However Betty has great customer service and should be praised for her uplifting spirit.

Leisure Family_with_children

2/10

Poor

07 Dec 2025

Donna

We had to leave and want my money back because of how dirty it was as well not enough towels or no bathing soap

Friends_and_family Family

2/10

Poor

29 Nov 2025

Kiran

Absolutely terrible. Rooms aren’t as they seem in pic. Even suites feel crowded. Furniture is old and falling apart. Nothing was clean—including the shower. They don’t provide any hand or face towels. Kitchen does not have any soap or sponges. And not the safest area. Rude and judgemental front desk.

Partner

4/10

Poor

10 Nov 2025

Emily

The room and hallway had a musty/moldy smell. It seemed outdated. Our suite was supposed to sleep 4 adults with one king bed and a pull-out couch. However, there were no extra sheets, blankets or pillows for the pull-out bed and were told by the front desk that they had no more pillows or blankets to offer. There were only 2 towels and two wash cloths and 1 hand towel for 3 people. Within 30 minutes, the fitted sheet was coming off the bed and didn’t seem to fit and the mattress cover was also coming off because it was not even zipped completely to cover the mattress. The fridge didn’t seem to be cooling. The sink in the bathroom was not draining properly. The staff was very friendly and hospitable!

Leisure Family

8/10

Excellent

01 Nov 2025

Konni

Breakfast was very good. Betty was the best part of this stay. She has a deep caring heart that shows as she works

6/10

Pleasant

21 Oct 2025

Felecia

Had to ask housekeeping to clean our room. Had to keep asking for clean towels.

Leisure Family

4/10

Poor

18 Oct 2025

Lillian

my air conditioning did not work .. leather peeling from the dinning chairs … pull out bed was broken w/ springs popping out

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

LaMikka

Everything was good. No complaints. They have a whole kitchenette with dishes and fridge. Nice comfortable bed. The breakfast was good and hot.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Michael

Family vacation trip

The stat was wonderful spacious for me and my family we loved it

Friends_and_family Family

6/10

Pleasant

04 Sep 2025

Gerald

I was not happy at all with the smell of weed as soon as I parked my car and opened the door. Also, my room smelled like urine and as if someone tried to deodorize but did not work completely. I did not ask to move because I was wayyy too tired from a long drive and the rest of the room appeared clean, specially the bed. The hotel needs a major upgrade. The leather on the chairs were peeling terribly, cabinets were old.

On my way back through, I did not return to this hotel.

Business_and_leisure Partner

4/10

Poor

21 Aug 2025

Tyia

Mold in bathroom. Let out bed had several crumbs in bed sheets. Was out of blankets for the let out bed. Chairs was taped with electrical tape to attempt to fix. Sink was dirty. Dirty dish in the microwave. Front desk was nice and friendly.

Friends_and_family Family

2/10

Poor

12 Aug 2025

Erin

The hotel's exterior is beautiful. Unfortunately, it is dirty and has bed bugs.

1) The interior (hallways/elevators) was dirty, and no AC (only lobby/rooms)
2) The room had bed bugs
3) The room wasn’t clean, hair on all the surfaces, and food crumbs behind the doors.
4) The room didn’t have any towels available

When we arrived, we wanted to shower after a long travel day, but there were no towels. We called the desk, and they said they had no clean towels for us either and had no idea when we would have some. The next day, the tournament started at 7 am, and it was 8 p.m.

While sorting the towel issues, we checked the bed, pulling up the sheets and skirt between the mattress, and found active bed bugs crawling around.

We took photos, grabbed our stuff, and checked out.

Leisure Partner

4/10

Poor

11 Aug 2025

Jason

Place was very outdated. The room stunk very badly when you walked in. Missing things in the room even no remote was missing and front desk had me to come get one instead of them bringing it. Found someone else medicine container under side table. Definitely won’t stay there again!

Leisure Partner

10/10

Exceptional

25 Jul 2025

Freezell

Quiet clean property

Leisure

2/10

Poor

11 Jul 2025

Aaron

We couldn’t even stay. The room was dirty, dishes uncleaned, trash can had brown mold sludge, 75 degrees in room. We thought we saw a bug on the pillow. We asked for another room, and it had more evidence of possible bed bugs, so we left. Every room stank, and outside was even worse behind a grocery store dumpster. Walls and carpet everywhere were torn up. The staff tried to help, but since we booked through Orbitz, they don’t have any refund options. Won’t use Orbitz again either.

Leisure Family_with_children

4/10

Poor

09 Jul 2025

George

Limited staffing, inadequate service.

Leisure Partner

2/10

Poor

29 Jun 2025

Lora M

The rooms and entire hotel are dirty and run down.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Jeff

Nice

Very nice and comfortable

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Jeff

Comfy

Nice comfy place

Partner

8/10

Excellent

18 Jun 2025

Steven

The best part of this property is the staff. They are excellent. The facilities are good, but the staff makes the stay wonderful.

Business Family

2/10

Poor

16 Jun 2025

matilde

The room I had booked at the time sounded like a nice. When I went to the front desk I was told my room ac went out and it wasn’t available. They did accommodate me to 2 rooms but they were far from what the pictures showed as the light fixtures were missing the bed sheets were stained and pillow cases were dirty. Along with roaches inside the tub and carpet and coaches were also stained

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Anthony Kim Roberts

This experience was great wonderful friendly staff and the housekeeping was up to par!

Leisure Self

8/10

Excellent

01 Jun 2025

Keosha

My stay went well

Business_and_leisure Friends

10/10

Exceptional

28 May 2025

Linwood

The staff were friendly and helpful we loved ms Betty thank you for a wonderful stay can't wait to see you again.

Leisure Partner

4/10

Poor

20 May 2025

John

Too hot for comfort!!!

3 nights stay at the hotel. 2 nights no A/C in Memphis. Area hotels were booked due to basketball tournament. Finally switced rooms the night before we left. Maintenance tried to service the unit to no avail. Breakfast crew were very nice and the food was good. Denise kept our spirits up and was extremely pleasant our entire visit. We were given a refund for 1 day but I feel it should have been for 2.

Friends_and_family Family

2/10

Poor

19 May 2025

Shane

Pick Somewhere Else

Disaster from the time we arrived. First room had a dirty, broken toilet. The second room had a broken refrigerator. Third room, they gave me dirty flat sheets for the sofa bed.

Friends_and_family Family

4/10

Poor

19 May 2025

John

Breakfast hostess chewed me out for using the egg spoon to scoop breakfast meat.

10/10

Exceptional

18 May 2025

NIKESHIA

Great and comfortable

Leisure Self

4/10

Poor

11 May 2025

Theresa

Room was dirty sheets were not changed. Room amenities were not ready for the amount of guest for the room. House cleaning did not come in to restock.

Leisure Family_with_children

6/10

Pleasant

10 May 2025

Linda

So so

We have stayed here before 3 or 4 times this time, we've decided that we will not return to this property. The room above us had something crazy going on. My husband had to get up at four a m to go knock on their door. Leather chairs in the kitchen had been peeling and sheds all over the place.

Partner

10/10

Exceptional

26 Apr 2025

Brenda

We stayed several days and it was peaceful. The place was clean. Only slightly dated. We cooked and ate a few meals on site. The breakfast was good. We enjoyed our stay.

Business_and_leisure Family

8/10

Excellent

21 Apr 2025

Verified traveler

The Front desk accommodated us on our early arrival. Staff were friendly and recommended us where to eat. There was no hand cream in the room. We were told they ran out. No gel or bath soap. We had to buy soap and hand cream. Limited choices for breakfast but eggs, waffles and potatoes were tasty. There was a kitchenette+. Pillows were too soft for me. Overall a good stay and area had many restaurant choices

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Samekia

Really enjoyed my stay here. The staff had EXCELLENT customer service; from housekeeping, to the kitchen staff and the front desk receptionists. Didn’t too much care for the smell in the elevator, due to some guests having pets, but I will definitely book again

Leisure Self

6/10

Pleasant

05 Apr 2025

Natasha

Need an upgrade.

It was a one night stay at the last minute. The price was ok. The Hotel was clean. The bed was soft. I love the space. The staff was nice. The furniture is in bad condition and is in needs of updated bad. The sofa and chairs were awfully stained. You would not want to set on them. The chairs at the table, the leather, was all peel off. Make sure you park close to the side where your room is at. Very long walk if you don’t.

Partner

10/10

Exceptional

01 Apr 2025

The stay went well, breakfast was included, security monitored the lot during after hours was a plus

Business_and_leisure Family_with_children

8/10

Excellent

31 Mar 2025

Mary

That the Staff was amazing

Leisure Family

2/10

Poor

29 Mar 2025

Jennifer

Our room wasn’t available.
They gave us 2 rooms far away from each other. We had to split up & didn’t really feel safe.
The elevator didn’t work so we had to carry all our luggage up the stairs.
The bed sheets were dirty.

10/10

Exceptional

25 Mar 2025

Lindsay

Great stay

Leisure Self

10/10

Exceptional

21 Mar 2025

Aris

10/10

Exceptional

20 Mar 2025

Candy

The kitchette was very nice with a full sized fridge, stovetop and a dishwasher! The shower was very nice with perfect water pressure. Everything was comfortable and clean. Our stay was very pleasant and we enjoyed the complimentary water!

Business_and_leisure Partner

6/10

Pleasant

17 Mar 2025

Christy

The receptionist was nice. The refrigerator in our suite didnt work, she offered a downgraded room that was a handicap accessible studio. No discount or compensation offered nor did she try to reach out to make it right. Being that it waa overnight we settled. Furniture was extremely worn and the halls had a weird smell.
Bed was comfortable though

Friends_and_family Family

8/10

Excellent

04 Mar 2025

Linda

We have stayed here a few times. Each time is a little different. Breakfast has gone down a little. We ordered in our second and last morning

Leisure Partner

10/10

Exceptional

19 Feb 2025

Diona

It was good only problem the shower drips an when you take a shower water runs all over the floor the never came to fix it

Friends_and_family Family

8/10

Excellent

19 Jan 2025

Andrea

Nice room. Decent Breakfast.

Leisure Family

10/10

Exceptional

18 Jan 2025

Keith

Ms. Betty and the staff were extremely pleasant and helpful. I look forward to seeing them again when I return.

Not having a shuttle is not good.

Business

10/10

Exceptional

12 Jan 2025

Deanna

Dog friendly

Had a great stay at the hotel. Kitchen was small but had everything from silverware dishes and micro and coffee maker. Breakfast was excellent and filling. Would stay again!

Friends_and_family Family

6/10

Pleasant

12 Jan 2025

Angela

The porcelain was chipping from bath tub and toilet. The room appeared to be older and needed updating. Staff was excellent, friendly, and helpful.

Leisure Family

8/10

Excellent

04 Jan 2025

Verified traveler

Good rooms confusing layout

The room we had was amazing! It had 3 king beds, 2 bedroom, and 2 bathroom! The beds were super comfortable, and there were ceiling fans in each room. The draw back: the entrances from the outside of the building and crazy long hallways were very confusing! Plus, the hallways smelled bad.

Friends_and_family Family

10/10

Exceptional

03 Jan 2025

Mark

Clean comfortable / pet friendly
Friendly and helpful staff
Nice laundry room for guests
Highly recommend this place its where I stay every time im in town

Business Pet

10/10

Exceptional

29 Dec 2024

Sonia

Great for the price

Clean, good breakfast, comfy bed

Friends_and_family Family

2/10

Poor

08 Dec 2024

Kendriauna

I was locked out of my room and couldn’t get back into it until the following morning.

Self

10/10

Exceptional

05 Dec 2024

Michelle

Very clean and inviting

Leisure Friends

8/10

Excellent

30 Nov 2024

Tracy

Stay was pleasant but stove top drip trays filthy. Shower pressure was low. Hallway had carpet and had a horrible smell due to leaking water. Breakfast was lukewarm. Door to my room could not lock properly.

Business Self

2/10

Poor

10 Nov 2024

Robin

Not sure if we have ever had such a bad experience. Room was not ready when we got there at 5pm. There was a lobby full of angry people waiting to get checked in. Rooms “were not clean yet” and later “the A/C isn't working in your room” They finally had a room available at 8pm but had to separate us from our daughter into 2 rooms to accommodate our family. And the A/C didn’t work in one of the rooms!! When I called to report the AC didn’t work they said “I’m sorry we don’t have any other rooms to move you to.” Seriously!? It was so hot.
Plus they tried to charge us $200 MORE than what I booked on Expedia. The rooms were not clean and showing significant signs of wear and tear. This hotel is in need of better staffing.

Business_and_leisure Family

10/10

Exceptional

08 Nov 2024

Laura

Director

I have a peaceful night and a great experience .

Partner

8/10

Excellent

03 Nov 2024

Alicia

Hotel was in a nice quiet location and we had a good stay, the staff was amazing, everyone was super nice and friendly. Only reason I gave an over all rating of four stars is because there was a few things in the room that could use some upgrading but over all we had a good stay.

Leisure Family_with_children

8/10

Excellent

21 Oct 2024

Michael

The staff (from the front desk, to the kitchen, to house keeping) were all very accommodating.

10/10

Exceptional

15 Oct 2024

Katrina

Room was nice and clean and staff was very friendly

Business_and_leisure Self

10/10

Exceptional

14 Oct 2024

Anna

Staff is friendly. The lobby was decorated for fall it was very inviting

Leisure Pet

10/10

Exceptional

30 Sep 2024

Peter

The one backdoor would not unlock, otherwise the property was great

Leisure Pet

6/10

Pleasant

29 Sep 2024

Crystal

No kitchen utensils, white towels were stained

Self

4/10

Poor

19 Sep 2024

Twianie

The receptionist stated that the hotel had handicap accessible rooms. They did not. She did not know that a walk in shower was not the same as "handicap accessible". This shows a lack of training. When I reported that the room was not handicap accessible, I was told that one would be available the next day at 4pm. I waited... I called early the next day (at 1 pm) just to check to see if I could get in the room early. The receptionist said " oh, he's not going anywhere". No one bothered to tell me. I was faced with another day without handicap accessible accommodations. To add to the situation, the first floor carpet was filthy and torn. I tripped coming down the hallway. The first floor hallway is filthy, surely your staff sees this.. The breakfast meat options consisted of several different versions of pork.... Pork Bacon, Pork Sausage... Pork. Consider a meat other than Pork. .... Ex. Turkey, Chicken or Beef... And a Mexican couple sat in the back parking lot, late into the night blasting Mexican Music.... where was security? I left the hotel looking for a peaceful , clean, handicap accessible room at another hotel.

Business_and_leisure Friends

10/10

Exceptional

02 Sep 2024

Cathy

Weekend get away

Very nice area and hotel. The ladies at the check in desk were so nice.

Partner

4/10

Poor

01 Sep 2024

Elizabeth

We only had a trash can in bathroom, not kitchen or living room. The towel rack fell off wall only one hand towel.

6/10

Pleasant

31 Aug 2024

Tara

Sink was broken and toilet wouldnt flush

Business Self

2/10

Poor

21 Aug 2024

Joshua

Never Again

We arrived to take our son to college and this experience was an absolute mess.

room: dirty sheets & old sock on the pullout couch, the few dishes were dirty, you can’t even fully open the dishwasher, the freezer wouldn’t fully stay close so it kept freezing over the seal.

(the ONLY positive part of our experience was the breakfast attendant Ms Betty who was a gem & deserves a raise)

2nd night & we had a break in with our car parked under a light and by the back entrance.

2 broken windows, one fully shattered. A $999 deductible will be out of pocket to fix both windows and the hotel absolutely could care less. Just the price you pay for parking at this fine establishment they said. “It’s the risk you take, like parking at a mall” is exactly the Homewood Suites official response. Citing that there is crime all over Memphis as it happens oh well.

We asked to see security footage & were refused. We still have not heard from their insurance & their response shows they KNOW there is heavy crime in the area & they KNOWINGLY choose to do less than the bare minimum in protecting their guests bc it would require effort.

Save yourself, Under NO circumstances would I ever suggest anyone waste their $ staying here.

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

Ken

This may have been the friendliest staff I have ever encountered.
The staff was great but the facility is aged some, perfect for the St. Jude golf tourny.

Leisure Partner

2/10

Poor

14 Aug 2024

Joshua

Never Again

Friends_and_family Family

4/10

Poor

05 Aug 2024

the odor of marijuana was everywhere. Took kids the swimming pool and people were smoking marijuana in front of the staff at the table outside the pool. The room, lights were burnt out, carpet was dirty and stained, stains on the lamp shades, iron burns in the furniture, mold in bathroom from leak in ceiling, wall paper pealing from water leaks. Light fixture in bathroom was broken. The odor of marijuana being smoked in hallways was nauseating and disgusting.

Leisure Family_with_children

8/10

Excellent

29 Jul 2024

Verified traveler

Great place for pet owners

I would stay here again because they have a good pet policy. Unfortunately, one of the remotes had been chewed up by a previous dog guest, and the batteries in the remote were dead. I had to switch them out with the second TV in the bedroom. Great breakfast.

Partner

8/10

Excellent

21 Jul 2024

Maria

I had no hot water, I reported it to the front desk and nothing was done about it

Self

10/10

Exceptional

20 Jul 2024

Jared

Staff was excellent! We had booked a suite to accommodate 2 adults and 5 kids. When we arrived, Mr Shaw informed me that the AC had quit working in one of the bedrooms. He then informed me that he had moved us to two rooms that were adjoining, but at a lesser rate. Phenomenal customer service. Breakfast was great and the best I have had at a hotel with free breakfast. Seemed more homemade. Would stay again.

Leisure Family

10/10

Exceptional

14 Jul 2024

Vonnickie

It was nice

10/10

Exceptional

14 Jul 2024

Amber

All around useful. Helpful staff. Clean halls. Quiet. Good parking! Staff is amazing people

Leisure Family_with_children

10/10

Exceptional

13 Jul 2024

LaTisha

Very nice

6/10

Pleasant

11 Jul 2024

William

Noisy and mediocre

Noisy aircon sounded like a freight train all times of the day.Nice room inside.rundown tiny pool

Friends_and_family Family

6/10

Pleasant

04 Jul 2024

Tyrone

It was ok

4/10

Poor

30 Jun 2024

Maurice

Terrible

Furniture and carpet was in bad condition...stains and smells all thru, the shower didnt have a shower curtain...the only good thing about the hotel was the beds they were clean

Friends_and_family Family

6/10

Pleasant

28 Jun 2024

Chris

A complete dump. Staff is great. But the entire property is a pit

Leisure Family_with_children

8/10

Excellent

22 Jun 2024

Vanessa

I wish they would’ve come in to empty my trash and replace towels while I was there for 5 nights but I got new towels & a trash bag from the front desk. Kitchen area did have a funny smell, either garbage disposal or dishwasher.

Business_and_leisure Self

10/10

Exceptional

12 Jun 2024

Verified traveler

Sleeping well in Memphis.

Arrived late, but had an amazing quiet room and had a good night of sleep! Seriously good sleep in a comfortable bed and quiet room. Plus breakfast was included and was great!

Friends_and_family Family