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Hilton Garden Inn Memphis East Germantow

Memphis - TN · United States

6811 Travure SouthView location

8.8/10Excellent485 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.2/109.2
Condition9.2/109.2
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Memphis East Germantow

The beautifully appointed Hilton Garden Inn is located within the TraVure Business Complex in Germantown, Tennessee, just off Highway 72 (Poplar Avenue East). It's close to the financial district, the Shops at Saddle Creek, and the Germantown Performing Arts Center.

The hotel is twenty-five miles from Memphis International Airport and downtown Memphis attractions, including Graceland, Beale Street, and Shelby Farms. On-site amenities include a restaurant and bar, fitness center, and outdoor pool.

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Located in Germantown, Hilton Garden Inn Memphis East Germantown, TN is in the business district, within a 15-minute drive of TPC Southwind and Shelby Farms Visitor Center. This hotel is 6.1 mi (9.8 km) from University of Memphis and 8.6 mi (13.9 km) from Mike Rose Soccer Complex.

Make yourself at home in one of the 129 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.

Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Germantown? This hotel has 6600 square feet (613 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 100 per accommodation, per day

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from May to September.
    • Pool access available from 10:00 AM to 8:00 PM.
    • One child 17 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 15.00 for adults and USD 10.00 for children
    • Pet fee: USD 50 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Methodist Le Bonheur Germantown Hospital 3.2 km / 2 mi
Opera Memphis 3.3 km / 2 mi
May Park 3.7 km / 2.3 mi
Regional One Health East Campus 4 km / 2.5 mi
Baptist Memorial Hospital-Memphis 5.1 km / 3.2 mi
Madison Cypress Lakes 5.2 km / 3.2 mi
Baptist Memorial Restorative Care Hospital 5.7 km / 3.5 mi
Hickory Hill Park 6.5 km / 4.1 mi
Topgolf Memphis 6.8 km / 4.2 mi
Winridge Park 7 km / 4.3 mi
Riverdale Crossing 7.2 km / 4.5 mi
Battlefront Lasertag and Paintball 7.4 km / 4.6 mi
Germanshire Park 7.5 km / 4.6 mi
Bantaba Dance Company 7.6 km / 4.7 mi
Theatre Memphis 7.6 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 129
  • Number of floors (main building): 5
  • Double rooms: 83
  • Suites: 1
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 13 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • PrinterExtra charge
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Hot tubExtra charge
  • BilliardsExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Hilton Garden Inn Memphis East Germantow

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Hilton Garden Inn Memphis East Germantow

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Hilton Garden Inn Memphis East Germantow

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable7 photos

    Hilton Garden Inn Memphis East Germantow

    DOUBLE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-4

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-3

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q-2
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Hilton Garden Inn Memphis East Germantow

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG-3
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Hilton Garden Inn Memphis East Germantow

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 30 m²DBL.ST

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Hilton Garden Inn Memphis East Germantow

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hilton Garden Inn Memphis East Germantow

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Memphis East Germantow

8.8
Excellent
485 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.2 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Nauman
Nothing to complain about, property was excellent.
10/10
Exceptional
18 May 2026
Melissa
Everything was great! Except we didn’t have a coffee pot in our rooms
Family
8/10
Excellent
10 May 2026
Regina
It was comfortable
Family
8/10
Excellent
03 Apr 2026
Jodielyn
Clean Room. Very Kind & Helpful Staff! Kitchen could have been managed a little better.
Friends
6/10
Pleasant
02 Apr 2026
Natasha
Good hotel. Bar is the main attraction. It would be nice for the rooms to be serviced daily
8/10
Excellent
13 Mar 2026
Jenna
Nice hotel, clean facilities, bathroom door slides and doesn’t entirely close
Partner
10/10
Exceptional
13 Mar 2026
Tyesha
The employee at the front desk was very professional and welcoming. My room was clean and comfortable. The area is quiet and has several places to eat or shop. Overall, it was a pleasant stay. If I'm ever in the area I will stay there again.
Friends_and_family Family
8/10
Excellent
20 Feb 2026
Natasha
Good stay
Self
10/10
Exceptional
14 Feb 2026
Terri
This is a great location convenient to shopping and Germantown Performing Arts Center. Always busy. Staff is accommodating.
Friends_and_family Friends
6/10
Pleasant
11 Dec 2025
Ledora
Ok
10/10
Exceptional
06 Dec 2025
Bobby
Everyone has been helpful and the room is clean.
Leisure
10/10
Exceptional
02 Dec 2025
Kathy
Nice rooms. Felt safe. Beds were comfy.
Friends_and_family Family
10/10
Exceptional
02 Dec 2025
Jeff
Nice friendly and helpful staff.
Friends_and_family Family
10/10
Exceptional
27 Nov 2025
Mike
Good breakfast
Friends_and_family Family
4/10
Poor
17 Nov 2025
Steve
The room was way too warm, so I adjusted the temperature control to bring that down and it took two hours to get cool enough to get to sleep. Then an alarm buzzed repeatedly at 6:00 am that morning. I couldn't get back to sleep. The front desk was absolutely indifferent to all of this.
Self
10/10
Exceptional
16 Nov 2025
james
Extremely clean room. Extremely friendly and professional personnel. Will definitely stay there again when i visit Memphis.
Leisure Partner
10/10
Exceptional
16 Nov 2025
Gina
The room was very clean, which is always my highest priority for accommodations when I travel ANYWHERE!! Even the bathroom corners and every surface were clean! The bed and pillows were comfortable, but the most surprising aspect of my stay was the service from employees that exceeded my expectations!! I have high standards but was even taken back by the professionalism, politeness and accommodating, positive attitude of Tyler when I checked in on the afternoon of November 14 and the lovely woman who waited on me the next morning when I ordered breakfast from the menu. In these days when it is often hard to find service-oriented employees, both of these staff members represented the Hilton brand at a high level!!! I had not met them prior to our stay but both were so welcoming!
Friends_and_family Family
8/10
Excellent
14 Nov 2025
Dana
The staff was great. The carpet in hall was stained and a dirty towel was laying in front of our door. Also a bloody Kleenex was laying in our bathroom. It’s a good area and the bed was comfortable.
10/10
Exceptional
14 Nov 2025
Tim
Staff was excellent in every aspect. Even though I had one minor issue, they addressed quickly and professionally. Overall very pleased with the staff. Could have more expansive menu or a restaurant, but otherwise great!
Business
10/10
Exceptional
11 Nov 2025
Joshua
Seemed like it was in a safe area, rooms were clean and beds were comfortable
Leisure Family
10/10
Exceptional
03 Nov 2025
Catherine
Yes, yes and yes!
10/10
Exceptional
26 Oct 2025
NENA
We don't drink. . .parking was excellent. . .staff was excellent - always courteous and helpful. When we checked in we asked for a walk-in shower with grab bars and were given such a room immediately. Greatly appreciated for we are 78 and 80 in age.
Friends_and_family Family
6/10
Pleasant
20 Oct 2025
Corinne
Food option just ok at night.
Wouldn’t allow me to register my Hilton points because registered through Orbitz- ridiculous!
Cookies were nice touch.
Leisure Friends
2/10
Poor
19 Oct 2025
Zairrence
The power went out and the hotel didn’t want to compensate for the issue.
Leisure Partner
6/10
Pleasant
09 Oct 2025
Lori
The reason for my three star review has nothing to do with the staff, they were wonderful! However the walls are not soundproof. The poor person in the room to our left was ill “all night” and the smoke alarm in the room to our right went off early in the morning.
2/10
Poor
05 Oct 2025
Kimberly
The gentleman that checked us in was so short with us that it came off this quite frankly rude. He gave us no information about Wi-Fi breakfast options check out time anything he gave us no information. Additionally I called the front desk once and was put on hold for over 5 minutes called back a second time they didn't answer so finally had to walk down to the front desk in order to get the items we need for our room that were not supplied originally parking was extremely limited and I had to park in an area which I thought was unsafe due to lighting in being so secluded this hotel is also shared on the property with another hotel like they're the same building and that was quite confusing also because the other one was serving a free continental breakfast and ours was charging 1099 however it was the exact same food.
Business_and_leisure Partner
10/10
Exceptional
05 Oct 2025
Megan
Pet friendly, kind staff, clean and quiet rooms!
Leisure Pet
10/10
Exceptional
09 Sep 2025
Lynn
Clean, spacious, quiet hotel in a convenient area near great restaurants! Wonderful, helpful staff!
Leisure Family
8/10
Excellent
04 Sep 2025
Alice M
Easy access to and from venue.
Business_and_leisure Partner
10/10
Exceptional
12 Aug 2025
Asher
Great hotel
Business Self
10/10
Exceptional
06 Jul 2025
Lawona
Nice staff!!
Leisure Self
10/10
Exceptional
02 Jul 2025
Verified traveler
Very quiet hotel. Did t hear any noise from outside or inside
Friends_and_family Family
8/10
Excellent
01 Jun 2025
suzette
We liked the hotel except for the moldy shower. The pool was green but obviously out of service. The stay was ok, just not worth the price. Hiltons are usually much better. Conveniently located.
Business_and_leisure Pet
10/10
Exceptional
12 May 2025
Verified traveler
Quick overnight stop while moving. Everything was great.
Friends_and_family Family
8/10
Excellent
07 Apr 2025
Ronald
Nice facility
Business Partner
10/10
Exceptional
30 Mar 2025
Candy
It was all really good.
10/10
Exceptional
21 Mar 2025
Laura
Safe, great location, staff are friendly, meals available plus a convenience area for food/drink. My go to in Memphis.
8/10
Excellent
23 Feb 2025
William
The staff was wonderful
Leisure Family
4/10
Poor
16 Feb 2025
aurea
The lady at the front desk treated foreign guests that came for business with the Kellogg company. They were very rude, and disrespectful. I provided feedback to the manager but they didn’t do anything, nor apologized with the guest.
Business_and_leisure Family
10/10
Exceptional
16 Feb 2025
Rainey
Great stay, even had a bunch of kids in the hotel for a soccer convention and didn’t hear a thing
Leisure Partner
4/10
Poor
07 Feb 2025
Lon
The property within the halls and room smelled musty like stale water.
Business_and_leisure Family_with_children
6/10
Pleasant
03 Feb 2025
Brooklyn

Location great, staff great, stay not so great

Although I like the location and would like to make this the place I book with in the future, upon check-in I was told there wasn’t any rooms with king beds available (which is what I booked)….but then found one on first floor (perfect); however, the air conditioner did not work and there was no big towels in the room (I realized this after showering). I was moved to the 2nd floor with 2 queen beds. In this room the tv volume was super low even when it was set to the highest setting and the shower would only get lukewarm.
Outside of all of that.. the staff was friendly, location is perfect, and I felt safe parking.
Self
10/10
Exceptional
11 Jan 2025
Verified traveler
No
8/10
Excellent
02 Nov 2024
Mykeshia
This is one of my favorite places to stay. The bar and restaurant has amazing food and drinks. The customer service is always so pleasant.
The only issue I had this time was the kids that ran up and down the hallway all night and woke up doing the same thing.
Leisure Partner
6/10
Pleasant
26 Oct 2024
Michael A

Decent value for money

Brand new hotel. Pretty good.
Right by the train, which is very noisy
Hall hallways were very dirty.
Overall, I was negatively surprised at how dirty everything was
6/10
Pleasant
26 Oct 2024
Matt
I like the restaurant and the safety aspect of this location. I did not like that I had no body wash and just ended up using the bar soap. Many of the AC plugs for charging phones did not work properly in the room I stayed in. I like eating breakfast in the morning and paid extra for it, but could not get a good breakfast one morning because they had no cook. Ended up going to McDonalds down the street.
Business
10/10
Exceptional
25 Oct 2024
Charles

A very good weekend at the Hilton Hotel

The room was excellent the view was good the employees were friendly and nice we had a great time
Friends_and_family Friends
4/10
Poor
22 Oct 2024
LISA

Better stays at lesser \"quality\" hotels

The positives: the room and hotel were clean. They have a restaurant with a bar that closes at 10. They give you water when you check in. The negatives: the shower faucet was broken, making it difficult to operate and the water was cold. It also dripped constantly. The t.v. didn't work. Maintenance attempted to fix for us and couldn't. He requested a new room for us and the front desk told him (not us) she couldn't change rooms for us, that she would give us points. I wonder how she will do that when she told me at check-in that we wouldn't earn points since we booked with a 3rd party. The bed wasn't comfortable and made noise everytime you turned over. After driving 10 hours, this was not a pleasant experience.
Partner
6/10
Pleasant
12 Oct 2024
Sonya
The pool was broken.
Leisure Family
10/10
Exceptional
06 Oct 2024
george
Good
Leisure
10/10
Exceptional
05 Oct 2024
Joe
Great place to stay
Business Self
6/10
Pleasant
30 Sep 2024
Cynthia
The room was neat and clean up upon arrival. Found the shower, dripping shower handle broken.. night maintenance man was able to temporarily repair was repaired the following day happy with that. Front desk was unaware of many procedures, never explained continental breakfast wound up paying for a breakfast that we are entitled to complementary per our contract, had to request twice for clean towels, and housekeeping, which I only received once on the housekeeping. This was for a four night stay.
Leisure Family
10/10
Exceptional
30 Sep 2024
KENTARO
Convenient
10/10
Exceptional
21 Sep 2024
Vinu
Goo
Business Self
6/10
Pleasant
04 Sep 2024
Amanda

Silent Night

We checked in around 10:00 pm & the lady was friendly & the lobby was appealing, even a few folks at the bar. I thought it was nice. We went to our room & it was clean & orderly as well. When getting ready for bed we discovered that the bathroom sink would not drain. I tried messing with the underside of the sink where the feature is that moves the stopper up & down, to no avail. I’m quite certain that when the bathroom was cleaned previously that would had been extremely obvious.
I also struggled with the silence in the room. There wasn’t a feature on the thermostat to allow the fan to run continuously. It was so quiet that I could hear the phone vibrate & the alarm of the person next door. I thought that this was highly unusual for a hotel room.
Friends_and_family Family
10/10
Exceptional
18 Aug 2024
Scott
We absolutely love this hotel & their staff! This is our go to place for our visit to Memphis for the fourth consecutive year. Lots of PGA Tour guys here so that should say it all. Thanks for a great stay & see ya next year!👍❤️⛳️⛳️⛳️⛳️⛳️
Leisure Family
10/10
Exceptional
18 Aug 2024
Timothy
Very nice hotel with easy access to Memphis. Very nice. We'll be back.
Partner
10/10
Exceptional
07 Aug 2024
Ellafair

Exceptional staff
Leisure Family_with_children
10/10
Exceptional
06 Aug 2024
Kristi
Good location. Comfy beds. Clean. Short drive to a variety of restaurants and shopping.
Friends_and_family Family
8/10
Excellent
05 Aug 2024
Terrance
Better than the last time but the sounds were clogged had tò move to another room and it was too
Business_and_leisure Partner
10/10
Exceptional
05 Aug 2024
Camila
I rented this place for my mom, and she was very happy with the people who help her. Thank you!
2/10
Poor
01 Jul 2024
Terrance
Nice property the fact we felt protected and the rooms were clean.and spacious.
The front desk clerk was horrible!!!! This was the worst check In I have experienced since traveling for years. She was rude and nonchalant!!!!if I hadn’t paid through Expedia I would have asked for a cancellation plus we were tired from traveling!!!Hilton please teach or have your employees to attend professionalism classes. I’m going to stop
Business_and_leisure Partner
10/10
Exceptional
24 Jun 2024
Kim

BOOK IT!!

GREAT CLEAN HOTEL.......GREAT STAFF
Friends_and_family Family
10/10
Exceptional
20 Jun 2024
Lauren
My family and I have been experiencing a horrible loss and needed a nice place to stay near the hospital and we couldn’t have been more pleased with this hotel. Thank you
8/10
Excellent
16 Jun 2024
Amanda
Pet friendly and very safe.
Leisure Pet
10/10
Exceptional
14 Jun 2024
Angela
The service was really good. It was very clean and the staff were really friendly!! I would stay here again
Business Self
2/10
Poor
01 Jun 2024
Verified traveler

Terrible Hilton property ever!

Property seems to be fairly new. The employees were somewhat friendly upon check in. Our first room was not clean. Crumbs on the table and duvet was dirty along with hair in the bed. We changed rooms only for my small child to find an empty liquor bottle under the chair. The tub was not clean and the microwave didn’t work in our room. There were multiple vehicles broken into during our stay.
Friends_and_family Family
8/10
Excellent
25 May 2024
Shirley
There was dirty spots on the carpet which made you feel like the carpet in the room wasn’t clean. In the lounge while waiting on my ride the chairs were all dirty. I was trying to find the cleanest one so I could sit
2/10
Poor
23 May 2024
Zeel
Poor customer service and average rooms
Business_and_leisure Family
10/10
Exceptional
29 Apr 2024
Mary
Nice, clean hotel!
Leisure Partner
10/10
Exceptional
20 Apr 2024
Pamela
Great stay! Hotel and room extremely clean and comfortable. Gym was great! Will definitely stay again the next time we are in Mempt. Rating a 10 out of 10
Leisure Family
10/10
Exceptional
14 Apr 2024
Paul
Excellent Friendly Staff. House cleaning did an amazing service.
Friends_and_family Family
2/10
Poor
13 Apr 2024
Alvin
I reserved and paid up front for a room with a king bed. We we're given a room with double beds. The receptionist bluntly said there are no other rooms available. No apology at all. My wife and I never sleep apart but because of Hilton Garden Inn, Memphis we had to sleep in separate beds for the first time. Whats the point in paying upfront for a room???
Leisure Partner
4/10
Poor
24 Mar 2024
Dawn

No Hot Water

There was no hot water for a shower and the grill closed an hour early without notice. The staff was nice, but that was about it.
Friends_and_family Family
10/10
Exceptional
22 Mar 2024
David
Nice spot for business
Business
2/10
Poor
13 Mar 2024
Kimberly
I booked a king sized bed and when we arrived they said they had none!! They told us they only had queen size beds. We booked this room in plenty of time. We left and drove around town until we found another hotel on our own with an availability.
Leisure Partner
10/10
Exceptional
10 Mar 2024
Lashaundra
Everything was great
8/10
Excellent
28 Feb 2024
Brian

Good basic

This area has lots of options and when I paid $350+ for one night I was expecting a little more but next time I will look around first. It was nice but nice like $140-$200 a night for the market, nice.
Business Self
10/10
Exceptional
25 Feb 2024
Kathleen
I will definitely be back. The area is really nice and quiet and close to all the shopping you could want.
10/10
Exceptional
31 Jan 2024
Steve
Staff was amazing
Business Self
4/10
Poor
21 Jan 2024
Mykeshia
The TV stopped working in the room. When I was ready to leave the elevator stopped working. I had to carry all my luggage down stairs. Go back up the stairs and get the rest of my luggage to bring down the stairs.
Leisure Partner
6/10
Pleasant
05 Jan 2024
Veronica
We reserved a king room and was told they didn't have any. There was no apology and she just blamed the computer. I asked if we could be moved to a king room at some point during our 3 night stay and was told no, without ever looking at the calendar. It's ironic because they have a big sign in the elevator \"The Hilton Garden Inn Promise: If something isn't just the way you like it, simply let any hotel team member know, and we will make it right.\" Otherwise the hotel was priced well, in a safe area, with easy parking.
Leisure Pet
10/10
Exceptional
23 Dec 2023
Jennifer
Affordable and very well maintained; loved the safety and quiet and it was very clean.
Leisure Partner
10/10
Exceptional
22 Dec 2023
Kassandra

Best hotel experience

The Hilton was comfortable, safe and very friendly staff. Will definitely stay here again!
Friends_and_family Family
10/10
Exceptional
16 Dec 2023
Tabitha

Awesome!

Awesome! Just off Poplar and easy access to interstate
Business
4/10
Poor
26 Nov 2023
Gail
After 15 hours of driving, we were confronted with an unfriendly desk attendant and a broken AC unit.

We were holding our dinner, unable to eat, for 45 mins because the desk agent “had customers.” I have yet to understand what we were.

A kind word, apology, or simply listening would have gone a long way.

Imagine this:
You have two starving kids; it’s 9 pm; youve just finished 15 hours on the road. You walk into your room and it’s 80 degrees. You call the front desk. The front desk says to wait. You sit patiently, watching your food get cold while you sweat. After 10 mins you call back. The sour-faced woman from your check in says, “I have customers; I can’t do that now.” You wait another 10 mins, then head down 3 floors to speak directly with grim-faced attendant. She then explains again that she had customers. I tried my best to kindly explain the issue.


It has now been 30 mins. The irritated attendant decides to give us a new room with a working AC. All said and done, we entered our room (1 room to the right) 45 minutes later. We received no money back, no upgrades, and no apologies for the inconvenience of a broken AC.


We celebrated with cold dinner and a bitter taste in our mouths.
Leisure Family
10/10
Exceptional
26 Nov 2023
Ivan
New hotel in a safe area of Memphis
Leisure Family
6/10
Pleasant
25 Nov 2023
Horace
My big complaint was that the in-room Keurig coffe makers did not work... first faulty unit was replaced. Neither unit worked; did not heat the water for coffee. We had to get end of day coffee from the hotel lobby. Unpleasant. All other aspects of the hotel were fine. But hot, quality in-room coffee is important to me and my wife.
Leisure Family
10/10
Exceptional
23 Nov 2023
Krista
The property was easy to locate. Beautiful entry. Very welcoming.
Leisure Pet
6/10
Pleasant
23 Nov 2023
Gon
The rooms are not soundproof; you can hear the lobby music all night long. The staff didn't clean the rooms even though we requested service. The room overall wasn't very clean. Conteniental breakfast is normally included but here is was extra. The selections were all old and stale.
Family_with_children
4/10
Poor
18 Nov 2023
Zach
Booked a king room and when I checked in they told me there were not any available. Front desk staff was very rude.
Partner
6/10
Pleasant
29 Oct 2023
James

Not terrible but not great

The rooms are nice enough. The biggest issue we had was the thin walls. You can hear just about everything from your neighbors. There were several times too people were a little rowdy in the halls, but it wasn’t a constant thing.
Friends_and_family Family
10/10
Exceptional
29 Oct 2023
Mykeshia
It was clean and quiet. I loved the drink options at the bar and the food was delicious.
Leisure Family
2/10
Poor
28 Oct 2023
Sara

Gross

Literally disgusting
Partner
6/10
Pleasant
17 Oct 2023
Mary Kay
Beautiful place and great rooms. Staff very rude and not very accommodating
Leisure Friends
10/10
Exceptional
08 Oct 2023
George
It was a very nice experience.
10/10
Exceptional
02 Oct 2023
Christine
Very clean. Friendly staff. Felt safe
Leisure Self
10/10
Exceptional
24 Sep 2023
George
I am always nervous about finding safe areas in big citys. I felt safe here. This hotel was perfect for our stay. The beds were very comfortable and breakfast was good.
Business_and_leisure Partner
8/10
Excellent
17 Sep 2023
Mary A
It was convenient to where we needed to be. The a/c and shower did not work well.
Leisure Family
10/10
Exceptional
07 Sep 2023
Hilary
We only stayed for one night, so we didn't get to experience all of the amenities, but the breakfast buffet was wonderful and the staff was all super friendly and accommodating.
Business Partner

Location & surroundings

Hilton Garden Inn Memphis East Germantow
6811 Travure South, Germantown, United States

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Hilton Garden Inn Memphis East Germantow

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