Name: Home Inn And Suites
Address: 7967 Lowrance Rd, Memphis, 38125, US

2/10

Poor

07 Jul 2026

Princess

Tub was dirty. Had to get staff to clean

8/10

Excellent

29 Jun 2026

Lauren

It was a good price and safe location. It was a spacious room and though I didn’t use it, having access to a laundry room is unique. There’s basically a laundromat inside the hotel. It’s pet-friendly, and my dog was comfortable.

Self

2/10

Poor

26 Jun 2026

Muhammad

Worst hotel I have stayed ever.
Everything was old and looked dirty. Even towels looked not washed properly.
Free Breakfast was a joke. Just muffins and sugary juice. Broken coffee machine.
They have only one person at the front desk in whole property.
Avoid if you can.

Self

4/10

Poor

20 Jun 2026

Michael

I stayed one night while driving across the country . I picked this hotel because they have offer laundry services on their website, but after I arrived and check in, I was told the laundry machines were down. The hair dryer in my room was also broken , when I requested a new , I was told they didn’t have any.

Self

10/10

Exceptional

20 Jun 2026

Thia

The whole overall experience was all right no complaints I would recommend this place it's quiet.

Friends

6/10

Pleasant

20 Jun 2026

Shaunette

Breakfast was the absolute worst!!! There was an ant in the orange juice and breakfast options were only limited to a waffle maker that halfway worked. The other bagels which was the only other option, were extremely hard not edible! Room was nice enough but there was hairs on the tub

Family_with_children

4/10

Poor

10 Jun 2026

Sandra

The bathtub after taking a shower filled up and took a long time to drain and it was filthy. One of the bedspreads had a cigarette hole in it.

Friends

4/10

Poor

07 Jun 2026

Pat

I would not recommend it smell like smoke on third floor. I will stay there again when I am traveling

Self

2/10

Poor

07 Jun 2026

Arielle

Unclean rooms, wouldn’t allow us to change rooms, woke up this morning to a big cockroach in the bathroom, room also smelled like smoke upon arrival

Partner

6/10

Pleasant

28 May 2026

Wayne

This property looked very nice from the outside. However, are room was not clean. The floor had carpet that needed to be vacuumed, the bathroom looked worn, and the king sized bed only had three (very small) pillows. We contacted the front desk and requested another pillow and was denied. We requested extra towels which also was denied. The continental breakfast was unacceptable, and instead of orange juice, they offered Tang. When we returned to our hotel room late one night, one of the clerks, was sleeping on the floor behind the counter. Very unprofessional. This was one of the worst hotel stays ever. However, the climate controls worked very good. We were able to keep our room cold and we really liked that. Last thing, was a wierd smell, kind of like bug spray throughout the entire hotel. We won't ever stay at this hotel again, and we won't recommend it in the future.

Family

8/10

Excellent

24 May 2026

Nicole

My room did not have refrigerator or stove as stated in ad and the elevator was down the entire stay

Partner

2/10

Poor

23 May 2026

Alejandro

No parking, you have to pay for parking per night which is crazy because why do i have to pay for parking at a hotel doesn’t make any sense its not like you’re paying valet… the staff are useless they tried charging me night before the trip and found it very weird so i locked my card by the time i get to the hotel to pay for it as i planned on by choosing the pay at hotel option it went from 791 to 1,540 the staff was so useless it’s crazy to me like how do you explain that… and their explanations were so horrible it made no sense so i have to take that up with expedia to get an answer and get my money back. Overall this stay was pretty bad i don’t know if its because its privately owned by someone but i have never had this type of issue with holiday inn and im truly hoping it never happens again…

Friends

8/10

Excellent

17 May 2026

Timothy

Outta town for a basketball tournament. Nice stay!

4/10

Poor

03 May 2026

LaShonya

Breakfast was horrible flies were in cereal.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Jenika

They were great clean and very friendly staff

Partner

10/10

Exceptional

02 May 2026

Marcia

The room was clean and staff was pleasant

Family

10/10

Exceptional

29 Apr 2026

Brandi

Great customer service & nice rooms.

Self

8/10

Excellent

25 Apr 2026

Gilda

Clean and well designed rooms. Linens were not good quality and sheets did not stay in place. Breakfast lacked any protein or fruit. Only had cereals, bread and pastries. Coffee not good and only provided powder creamer

Pet

6/10

Pleasant

24 Apr 2026

Jackson

Breakfast had run out within an hour and half of opening at 6. Came back at 9 and it hadn’t been replaced. “Breakfast” was an overstatement.

4/10

Poor

23 Apr 2026

Martha

Smell mariguana in room. 116 And next day change room 103 and an animal bite. Like SouterWhen I sleep. And I have my face inflammation

Family

4/10

Poor

18 Apr 2026

Damian

This place is very run down

2/10

Poor

16 Apr 2026

Savannah

Someone sho m

10/10

Exceptional

14 Apr 2026

Tatyana

Room was clean & staff during the day was pretty nice but staff couldn’t help during an emergency but other than that it was a very nice stay

Friends

10/10

Exceptional

13 Apr 2026

Ivory

Clean room smelled clean staff was friendly

10/10

Exceptional

12 Apr 2026

Jammie

Did not

10/10

Exceptional

02 Apr 2026

Mario

Clean room, excellent customer service!

Self

10/10

Exceptional

24 Mar 2026

Paul

Yes

Partner

10/10

Exceptional

20 Mar 2026

Marcelle

Everything was good

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

NOELLE

Average

Partner

6/10

Pleasant

14 Mar 2026

Lynn

I asked for a non-smoking room, the person across the hall in their room smoked pack for three full days. I had to put a towel at the bottom of my door, so the smell would not come in. This was very disappointing. I have breathing issues. I asked for a non-smoking room for a reason. The toilet quit working on the last day. The TV remote didn’t work. We had to get a new one. The sink didn’t have a plunger, which was an issue for my husband‘s contacts. The Hallway that we were in didn’t look like it had been vacuumed in a couple of weeks although that could’ve been because the people that were across the hall smoking pot for three days straight would leave their garbage out in the hallway.

Partner

10/10

Exceptional

11 Mar 2026

Kyler

Yes

6/10

Pleasant

10 Mar 2026

Tommy

The covers were stained but the room was clean. Looks like the bed was made up but nothing looked washed.

2/10

Poor

09 Mar 2026

Mahogany

This place needs to be shut down. Never would stay here.

Partner

2/10

Poor

08 Mar 2026

Angela

My room was horrible. The hallway carpet was disgusting. The phone on the desk didn't work. There was no smoke detector. Floors hadn't been vacuumed. Coffee table was sticky and hadn't been cleaned. The sheer curtain had a huge tear in it so the blackout curtain was closed when I got in the room, which should have let me know something was wrong. The back of the remote control was missing. The walls are extremely thin. I got woken up Friday night by the people next door having sex, very loudly I might add. Needless to say, I will NOT be returning there.

Self

2/10

Poor

06 Mar 2026

Phyllis

Horrific, I was very disappointed. The worst atmosphere and hotel was full problems from the toilet and the TV and the breakfast was deplorable.

Partner

6/10

Pleasant

04 Mar 2026

Dannie

This facility seems more of a homeless camp than a hotel nothing worked right the elevator took forever to pick up floors my hot water needed repair and my card was charged an unauthorized fee first 250. Then 50. After the 250 did not go through no one ever mentioned that my card sent a notification well after I had my cold shower. Aside from all this malarkey I slept well

10/10

Exceptional

03 Mar 2026

Scott

Yes

Self

8/10

Excellent

01 Mar 2026

Tayler

Definitely the gentleman working the desk.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Deadrick

My stay was good.

Self

2/10

Poor

26 Feb 2026

Kayla

Toilet seat was broken. Half of the lights wouldn't not work. Kids were hollering very loud for hours and kids were running around above my room all night long. There was no cart to carry my bags and I will never stay again.

Family_with_children

2/10

Poor

22 Feb 2026

Lequita

The room didn't have a toilet seat. The tub was dirty and had a roach in it. The water pressure is very low. All the paneling is torn from the walls. It gives off an all around uncomfortable vibe. I will not be returning. Trying to get a refund because I couldn't take a shower and I only stayed a couple of hours. I had to GO!

Self

6/10

Pleasant

19 Feb 2026

helayna

The room we stayed in wasn’t up to par. The bed was uncomfortable and had a huge dent in the middle. Our toilet wouldn’t flush during our stay, but we fixed it with a plunger. I don’t know if I would book with this hotel again.

10/10

Exceptional

18 Feb 2026

Juan

nice and convenient

4/10

Poor

15 Feb 2026

Camaria

Room

Leisure Partner

4/10

Poor

14 Feb 2026

Dave

Ice machine on ground floor, elevator broke, no cold water, breakfast not very good

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Neimus

Quiet warm cozy and private

10/10

Exceptional

26 Jan 2026

Jeremy

Yes

Business Self

2/10

Poor

25 Jan 2026

Kari

Disgusting asked for a refund did not even stay a 5 min no refund issued after requesting.

10/10

Exceptional

23 Jan 2026

Jasmine

Clean rooms, quiet and safe area

10/10

Exceptional

23 Jan 2026

Brandon

Yes room was spotless

10/10

Exceptional

13 Jan 2026

andrea

Good

Leisure

10/10

Exceptional

11 Jan 2026

Mack

Very good place if you like HOME

2/10

Poor

04 Jan 2026

Ryan

Bed seemed as if it was never washed. Room the moment you walked in smelt like cigarettes and got onto my closes. Didn’t have everything prepared and asked for additional things but still neglected. Won’t stay there again unless it was last resort.

Business_and_leisure Self

10/10

Exceptional

01 Jan 2026

cathy

The room and staff were great

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Wayne

Convenient

Partner

10/10

Exceptional

24 Dec 2025

Keahna

Cover had a few stains & I had to kill a bug but it was all good!!

Partner

10/10

Exceptional

18 Dec 2025

James

Everything was great

10/10

Exceptional

18 Dec 2025

James

Clean and warm room and fantastic staff

Leisure Self

10/10

Exceptional

15 Dec 2025

Deshawn

I loved it

Partner

6/10

Pleasant

27 Nov 2025

Keith

I feel the day staff could’ve been more helpful and we didn’t have proper hot water in the tub only from the sink. I feel staff could change and have more breakfast options.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Jenika

Very comfortable environment

Leisure Partner

6/10

Pleasant

12 Nov 2025

Felice

everything was satisfactory

Leisure Family

4/10

Poor

11 Nov 2025

Robin

Staff, room, allot of broken or missing items in room

Business_and_leisure Family

4/10

Poor

10 Nov 2025

Katrina

I did not make it in time. I booked a double bed room but was given a room with one bed. Half of the lights in the room did not work.

2/10

Poor

10 Nov 2025

Andrew

Unfortunately, my experience was far below acceptable standards, and I feel compelled to bring several serious issues to your attention.

• Room Conditions: Upon arrival, my room smelled strongly of mold and was excessively humid. A humidifier had been placed in the room, presumably due to malfunctioning air conditioning units. The humidifier filled up within a few hours, yet housekeeping failed to empty it—even on the rare occasions they cleaned the room. Housekeeping appeared to operate on their own schedule, not in response to guest requests.
• Cleanliness and Pest Issues: I found dead water bugs near the couch, and live ones entered the room through a large gap under the door from the hallway. This is unacceptable and raises serious concerns about sanitation and pest control.
• Breakfast Service: Breakfast was only served three times during the week, and consisted solely of breakfast sandwiches. While the food was passable, the inconsistency of service was disappointing.
• Front Desk Staff: One front desk employee, identifiable by her facial piercings, appeared to be under the influence and was frequently asleep or absent from her post. Guests were left waiting in line, and she only responded after multiple rings from the hotel phone.
• General Maintenance: The room itself was in poor condition, with rusted fixtures and furnishings that clearly need replacement. The overall state of the hotel suggests a lack of upkeep and investment in basic guest comfort.

2/10

Poor

09 Nov 2025

Theresa

Room had mold and mildew in the bathroom, toilet had not been cleaned, hair on the base of it, hair that had been cut on the counter. Tear in the couch. The room smelled musty.

Self

4/10

Poor

09 Nov 2025

Kirbly

First of all check in is at 3pm i arrived at 5pm still had to wait 30/40 mins on my room that i had already reserved . Got to the room toilet was broken and they didn't have any face towels for us to use at all. Children crying all night … overall a bad experience.

Business_and_leisure Family

4/10

Poor

09 Nov 2025

Sandy

The room smelled like smoke and the headboards were stained with hair products. The towels were very hard and there was only 3 flat pillows on the bed. Would not recommend

Leisure

6/10

Pleasant

28 Oct 2025

James

The room didn't have any hangers when I arrived, I had to request some at the front desk. I stayed for 2 nights, but they only provided a few towels. There wasn't any housekeeping done after my first night. There was a lot of noise while I tried to sleep, from the room above as well as someone running up the stairs repeatedly during the night. I got very little sleep at this site. The complimentary breakfast wasn't worth it at all, all carbs and no protein. I had to go out for breakfast. I gave it 3 stars because the people at the front desk were very nice, but I don't know if I would recommend this hotel.

Leisure Self

10/10

Exceptional

27 Oct 2025

FLAVIO

Excelebte

2/10

Poor

21 Oct 2025

Phil

A Deceptive Paradise

The area was fine. The hitel was old. Dtrong bleach smell. Bed sunk down in the middle and room smelled like smoke with a disinfectant

Partner

2/10

Poor

19 Oct 2025

SARINA

Toilet was broken. Microwave didn't work. Stains on sheets and roaches.

Leisure Pet

2/10

Poor

10 Oct 2025

Michele

No nothing available to even make a cup of coffee in the room. The curtains were hanging off I had to reattach, the counter in the bathroom was falling off the wall. The kitchen sink had dirt in it. The refrigerator door seal was falling off. The walls were dirty. The bed was terrible with lumps in the mattress. No hit breakfast just stale cereal and bread.The back of the remote had no cover had to hold it just right to get to work. The fire alarm wasn’t there. The worst place I have ever gone to. I feel like I should be refunded 100% of my money.

Partner

10/10

Exceptional

10 Oct 2025

Phyllis

Conveniece to expressway. Good dining close.

Leisure Partner

6/10

Pleasant

03 Oct 2025

Sharon

Dated rooms, no extra pillows, no usb ports, no coffeemaker in room.

Leisure Friends

8/10

Excellent

02 Oct 2025

Mike

The room is clean, quiet, and the staff was nice

Partner

8/10

Excellent

02 Oct 2025

Mike

The place was quiet, clean and comfortable, and the staff was very nice

Partner

8/10

Excellent

09 Sep 2025

Dayton

Nice start

2/10

Poor

07 Sep 2025

Verified traveler

The worst day ever

I checked in and drop my bags and left the hotel 15 minutes after receiving my keys. Once I left the hotel I went in search of my 11yr old daughter whose birthday was that day, who has been missing for a total of 68 days now! While doing so I was wrongfully arrested with out being mirandized and I got out the next day at 7:45pm. When I arrived to the hotel it was about 8:41 pm and I explained what happen and still had to pay again without getting any credit for the previous day when nothing in the room was used! I lost my money and I have to sleep out door tonight because the jail took all of my cash money and gave me check that I couldn’t get cashed that night! I also had food and belonging taking from my room when I returned! And last night a car was broken into and or stolen from their lot!

Self

6/10

Pleasant

03 Sep 2025

Elecia

Home Inn & Suites (Southwind)

The hotel is fairly okay! They don’t have a good selection for breakfast. And I get overcharged every stay!

Self

8/10

Excellent

01 Sep 2025

Katrina

Decent room, safe area and friendly staff. Free continental breakfast was nice, it’s from 6-9am which is a bit early, wish it was till 10am at least. They had cereal, toast, pastries, muffins, mini bagels, pancakes, juice and coffee. The room had a few minor fixer-uppers like a chipped dresser and a broken piece of baseboard but nothing too bad for the affordable price. Also loved that were dog friendly! My weiner dog and I enjoyed the stay for just an extra $20 dog fee. It doesn’t say online but at the desk it does say “dogs only under 30lbs” so just a heads up. My only real complaint is the door handle is extremely hard to open, at times it would take me 5+ tries to get it open and another guest had to help me once. So they should definitely look into getting those fixed as the other guest said hers was difficult as well.

Leisure

4/10

Poor

31 Aug 2025

Verified traveler

My bed had the biggest dip in the middle I have ever seen. it was so uncomfortable. And the tub was dirty

Self

8/10

Excellent

22 Aug 2025

Bruce Edward

The mattress had collapsed in some areas on the bed big hollow dips in it the rest of the room was good

Leisure Partner

10/10

Exceptional

20 Aug 2025

Dwight

Great experience!

This place is amazing! I got to my room at 1:30 in the morning. Broke down on the highway. The desk person Keither was so helpful. He got me in my room asap. Was standing by to help if I needed it and help me park my truck and trailer. Simply wonderful when wanting to get to the room as soon as possible. I highly recommend this place. The room was remodeled and was clean and very nice. Would stay there again in a heartbeat!

Business

6/10

Pleasant

13 Aug 2025

David

Disappointing

Bed comfort was fair. I woke up both mornings with a backache, which is not usual for me.

The breakfast options were basic and minimal. Truthfully I ended up bypassing this because nothing looked appetizing.

The front desk staff spoke very broken English. While they were friendly, there was a definite barrier in their understanding me, and … they had little knowledge about the area and services close to the hotel. We were pretty much on our own to find places we were looking for. Overall, I didn’t feel I received good value for my stay, and I probably would not stay here again.

Friends_and_family Family

4/10

Poor

11 Aug 2025

mike

Friendly at check-in. Elevator was out of order during my visit. Bed was comfortable. Hair dryer appeared to have something like caked makeup on it. Remote control felt sticky. Tile floors were sticky. Bathtub needs to have better slip resistance material. Refrigerator/freezer was unplugged. TV had vertical lines on screen, needs to be replaced. Pastry tasted old. Very few muffins at breakfast. Friendly at check out.

Leisure Family

8/10

Excellent

07 Aug 2025

Rafeq

Nice customer service Landry room not working

10/10

Exceptional

06 Aug 2025

Crystal

Na

Family

10/10

Exceptional

03 Aug 2025

Rafeq

It was a nice stay , the only problem was the laundry room out of service

2/10

Poor

27 Jul 2025

Lisa

DISGUSTING AND FILTHY

From burn marks on the sheets to mysterious stains on the walls and mattress where do I begin? The cherry on top was the unsafe location and the side doors of the hotel being propped open for anybody to walk in…..unless you’re a career criminal or don’t have any standards, it’s a great place.

4/10

Poor

20 Jul 2025

LADONNA

It’s shame they are not delivering anything at ratesof 102 a and water was the color of brown

Business_and_leisure Family

2/10

Poor

20 Jul 2025

Yoandy Hernandez

It is a very unsafe and worst hotel. This is the worst hotel that I have stay.

Business Partner

2/10

Poor

18 Jul 2025

Yoandy Hernandez

Robbed of all my equipment in my bucket truck and cameras never “caught it”, little girl dead in a room near us in the same building. Worst hotel I’ve ever stayed at and for sure never coming back.

Business Friends

10/10

Exceptional

15 Jul 2025

Kenneth

Great stay quiet area and hotel.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Spencer

Great hotel. Thanks for the stay. Will be back

Business_and_leisure Partner

10/10

Exceptional

13 Jul 2025

Desmond

Interesting location

10/10

Exceptional

29 Jun 2025

DAnna

Very good room needs better tv

Self

8/10

Excellent

29 Jun 2025

Aretha

This property is close to dining, shopping, and it’s only minutes away from most Memphis attractions.

Leisure Self

2/10

Poor

28 Jun 2025

Delvon

Terrible experience

Smelt bad, morning staff unfriendly

Self

4/10

Poor

22 Jun 2025

LaDonna

There was a homeless man constantly by the side door using the outdoor plug to charge his phone and it constantly smelled of marijuana by that door. Also on Saturday night the staff let people throw a big party outside on the back of the property until Midnight with music and loud talking so you couldn’t sleep. Not enough pillows or towels. Safety bar was broken in shower and there was something sticky on the room floor.

Leisure Family