Quality Inn Olive Branch

Quality Inn Olive Branch - Memphis South

United States , Olive Branch-MS
Olive Branch, 7049 Enterprise Dr.
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100 reviews shown

2/10

Poor

19 Apr 2026

Lekisa

Their was no roaches from the room door until we left... Couldn't sleep ROACHES everywhere so I sleep in my car. Ask for a refund the lady gave me ANT SPRAY LORD help me and still no refund an still sleep in the car

2/10

Poor

18 Apr 2026

Dan

There was no breakfast not even coffee

8/10

Excellent

16 Apr 2026

Timothy

Great

2/10

Poor

14 Mar 2026

Scott

I wudnt recommend it , I’d rather sleep in my car was there 3/13/26 , I showered and got a little rest in the chair at the desk for a couple and left , I cud be wrong but got bedbug vibes soon as I walked in room , , room was stale, holes in doors , shud only cost 29.95 , people drinking in parking lot , don’t go

4/10

Poor

13 Mar 2026

Erika

Roaches, enough to know that the problem is not new and not being dealt with. I only planned to stay the one night, so i just bagged my things up in order to not carry away any unwanted passengers. The room was clean, though. But, once roaches are present, you must take extra steps to control the issue.

Self

6/10

Pleasant

05 Mar 2026

Robert

Mirror door on closet would not shut on its own. Tv was not plugged in and the outlet was pulled away from the wallStaff was Friendly and helpful.

10/10

Exceptional

15 Feb 2026

stacey

We were stranded here for 2 days during the big January 2026 snowstorms that shut down the entire Northeast. With limited rooms available in the area it was quickly becoming difficult to find a place to wait out the storm. while other hotels were raising prices these guys didn't. The staff was incredibly friendly and helpful. The hotel was clean and well maintained. I would 100% stay here again.

10/10

Exceptional

13 Feb 2026

Shantell

Enjoyed our stay and our room was clean.

10/10

Exceptional

12 Feb 2026

Jimmy

Spotless

Business Partner

10/10

Exceptional

11 Jan 2026

Mack

Very nice

6/10

Pleasant

16 Dec 2025

Ruth

The room did not seem like it was totally clean. The carpet was stained. There was no way to take a bath because there was no stopper in the bathtub or bathroom sink.

Leisure Self

10/10

Exceptional

29 Nov 2025

Shakina

Front desk was nice. Bed was comfortable. Hotel was quiet

6/10

Pleasant

29 Nov 2025

Harold

The room was clean, towels thick. No toiletries, but did have a coffee pot and coffee in room. Breakfast was almost non-existent. Minimal selections, waffles, yogurt, prewrapped danish, cereal. Watered down juice which was undrinkable. Coffee though was good.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Sherica

Good

2/10

Poor

12 Nov 2025

Methlyn

Our room had roaches in the fridge and then i killed two more roaches on the nightstand. We were moved rooms that were much cleaner since we were only there one night and it was late we didnt fuss too much but that will definitely be out last time at this hotel.

4/10

Poor

29 Sep 2025

Karen

The staff were friendly but there was a weird smell. Maybe it was their choice of cleaning products or maybe it was stale air. The continental breakfast had the waffle maker but not much more. A few cartons of yogurt and 5 packets of instant oatmeal. We didnt stand watch to see if they put more food out as people came through so its hard to judge. The hotel is is walking distance to a Waffle House which is what we wound up doing.

Leisure Friends

4/10

Poor

27 Sep 2025

Kimberly

Breakfast was minimal. Hot items: waffle, oatmeal pack, or toast. Cereal and milk, yogurt, apple, and bananas. Prepackaged danish. No muffins, bagels, or mix ins for the yogurt. Carpets have exceeded their life and have sticky areas. What the help can clean, was clean, mostly. Check in/out staff very pleasant.

Leisure Self

2/10

Poor

25 Sep 2025

Katie

Pool was not open like it said it was online before i booked and the staff literally took out 2 pieces of vread from a loaf of bread and thats what they out out for breakfast and i had a group of 4 people. My gmas room wasnt clean from whoever stayed there before. And our rooms smelled like mold and everything was so damp.

Business_and_leisure Family_with_children

2/10

Poor

28 Jul 2025

Clorenda

Nasty property

Leisure Family

4/10

Poor

05 Jul 2025

Windglon

The location was good ; I was there for a funeral; the young lady at the front desk was not nice, she wanted full payment before checking into the room. I requested to see the room first. She had an attitude but she allowed me to see the room. It looked okay, I paid. However, when we settled in, we noticed the microwave was dirty & refrigerator had a large pile of ice at top, it needed to be defrosted. The ironing board was broke. I saw a bug & ants in the room. The staff workers couldn’t speak English. Two workers at front desk couldn’t speak affluent English. At checkout there was one person who spoke clear American English. Much beatification is needed on property. Windows, carpet, bed linen all need thorough cleaning or replaced. Hotel name, “Quality” doesn’t reflect advertisement or service. We did not get to take pictures but I/ we do not plan to stay again. Free breakfast was offered but we did not eat there.

Business Family

10/10

Exceptional

09 Jun 2025

Robert

It was good

Self

6/10

Pleasant

31 May 2025

Megan

First off make sure you check that it has full beds not queens, our bathroom had damage in the ceiling, wasn’t cleaned well when we got there. Stuff from other guests behind bed, in closet, marks on headboards

Leisure Family_with_children

4/10

Poor

25 May 2025

Janet

At check was informed that I had a pay a few additional fees and a $50 deposit??

Leisure Family

4/10

Poor

04 May 2025

Thomas

Cheap
Stunk like marijuana, doors were dry rotten, no coffee maker, elevator broke, no new towels, staff was broken English, only one ice maker
Spend more and stay elsewhere

Leisure Family

6/10

Pleasant

26 Apr 2025

Lynese

Check in and check out was easy . The hotel just had a smell to it . Other than that it was pretty nice.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Jatorria J

Was very nice

8/10

Excellent

24 Mar 2025

Surprise fees, craptastic \"breakfast\"

There is no breakfast there... everything was empty: the coffee pot (both days), the juice machine has no juice, the mini-fridge has juice (or yogourt, or anything). I was surprised the waffle machine worked
You must ask at reception and the guy seems annoyed that you interrupt him watching Youtube.
At least there is a Waffle House and a McD's nearby
Also I was surprised with an extra 13$ charge for booking online! It's not much but that felt like a scam

Business

2/10

Poor

16 Mar 2025

Dana

Room smelled like dirty feet and corn chips, mold on ceiling, lamp shades were cracked and had bug feces and not sure what else on them. Exposed wiring on loose outlets. Mirror frame in bathroom was broken, carpet floor- keep your shoes on! Keep your shoes on and run away from this property! Dining area had food leftovers on the walls, cracked vinyl seats, no juice- the machine only dispensed water and there were 3 Sunny D’s in the cooler. No one attending dining area to refill coffee. Outlet on floor with no cover, outlets on wall next to food were covered with dust! It was gross. Shower pressure was good and the tub and towels were clean.

Leisure Family

2/10

Poor

19 Feb 2025

Donna

Property was outdated and not maintained. Pics and amenities are not accurate and misleading.

6/10

Pleasant

12 Feb 2025

Lisa

The bathtoom needs tlc. Otherwise room was.

Business

2/10

Poor

20 Jan 2025

Verified traveler

Fire Hazard

I came in late Saturday night i asked front desk if she had a restroom i could use before i checked in she said give me your ID and credit card first. She didn't care that i was in distress because i had to go the restroom. When i got my room key i ran to my room so i can use the restroom. I was so sleepy i took bath and went to sleep in the middle of the night i got up to charge my phone. I found electric cords and power strip was the only source of power. This was so unsafe the hotel had evey source of power coming to this strip. I stayed up for the rest of the night wondering if anything would start a fire.

Friends_and_family Family

4/10

Poor

15 Dec 2024

Tay

People were standing outside their room in the hallway which made passing by uncomfortable. Also there was domestic disturbance in which a lady was running down the hall yelling help and the police was called. But that’s what 80$ a night will get you.

Leisure Partner

6/10

Pleasant

07 Dec 2024

Leigh

It was ok but the breakfast was subpar. Only few things offered and machines not working.

Friends_and_family Family

6/10

Pleasant

23 Nov 2024

Lunden

I found 5 baby roaches in my hotel.

Leisure Partner

2/10

Poor

19 Nov 2024

Joe Neal Hanna

The hotel room was filthy and smelled. The door did not lock. After we checked in, we checked out immediately.

Leisure

10/10

Exceptional

17 Nov 2024

Kristopher

It was comfortable, safe and convenient

Leisure Family

6/10

Pleasant

12 Nov 2024

chea

Smells thinking Capet

Family

4/10

Poor

11 Nov 2024

Tonya

The area was ok but the hotel it self had mold in the rooms and had a bad smell i talk to the front desk but wasnt much help so will be calling the manger i need my money back.

Leisure Family

2/10

Poor

10 Nov 2024

JEFF

Gross

10/10

Exceptional

02 Nov 2024

Tiffany

I didn’t like the amount of noise in the morning

Leisure Partner

2/10

Poor

26 Oct 2024

Michael

Don’t waste your time or money.

Leisure

2/10

Poor

08 Oct 2024

Jessica

Cleanliness issues and inadequate amenities.

I recently stayed at this hotel and was extremely disappointed. Upon arrival, I noticed cockroaches outside, which set an unsettling tone for the stay. The bathroom had missing light bulbs, making it poorly lit and uncomfortable. The bed was uncomfortably hard and creaked with every movement, which made it difficult to get a good night's sleep.

Additionally, there weren’t enough towels provided, and the breakfast was subpar at best—there was hardly anything to choose from. Overall, I would not recommend this hotel due to cleanliness issues and inadequate amenities.

Friends_and_family Family

6/10

Pleasant

23 Sep 2024

Jamia

Just fair last min option

Business_and_leisure

10/10

Exceptional

21 Sep 2024

john

We only spent one night and it worked fine for us.

Leisure Family

6/10

Pleasant

07 Sep 2024

Verified traveler

Second time staying here three months apart and both times no hot water and a strong mildew smell in the bathroom(maybe the cloth shower curtains?). The sleep was comfortable. I didn't expect a 5 star hotel but I expect Quality at Quality Inn.

Self

6/10

Pleasant

03 Sep 2024

Jalisa

Everything about the hotel was great. The walls are just thin!

Leisure Partner

10/10

Exceptional

01 Sep 2024

Shannon

The property was nice and clean. The staff was very nice and helpful.

Leisure Self

2/10

Poor

18 Aug 2024

Marise

Arrived at 1:30… asked if I could check in early..check in time is 3…was told there were no clean rooms, asked if one came available if I could have it and was told it would be $35!!! Two other people came in and got their rooms. A drunk man kept coming in and out carrying beer bottles. The room was clean but smoke detector was broke. I would not stay there again

Leisure

6/10

Pleasant

17 Aug 2024

Foressa

The room was for a disabled person. That is not what we reserved.

Leisure Partner

2/10

Poor

08 Aug 2024

Curt

Broken TV only de caf coffee in room shower head sucked broken toilet seat hot and cold backwards not a very good breakfast and I never leave bad reviews but this was over the top

Business Self

6/10

Pleasant

01 Aug 2024

Shane

The staff was friendly, but the room definitely needed quite a bit of maintenance and housekeeping definitely needs to do a better job cleaning the rooms between visitors. I stayed one night and the front desk staff was friendly, but when I walked in the room I found the shower curtain rod completely ripping out of the wall on both sides. It’s a curved rod so it was hanging down and I could not close the shower curtain because it would just slide to the center of the rod. 3 of the 4 light bulbs in the bathroom were burnt out. There was a dirty tissue stuffed above the bathroom light fixture, the smoke detector in the room was ripped off the wall with wires sticking out and the smoke detector sitting on the desk, the toilet seat was falling off the toilet, the little night latch on the door was loose, and when I opened the closet there was a dirty pair of shorts and boxers hanging from the closet rod. The beds also looked like someone had sat on them after they were made. Besides all of that, the room was fairly clean and its in a pretty good area with a lot of places to shop and eat close by. But the hotel definitely needs to do a better job of cleaning the rooms between guests and there is a ton of maintenance issues that need to be fixed. None of them are big issues either, all stuff a handyman could fix in 20 minutes. I stay in this area almost every other week for work but I don’t think I will be staying at this hotel again.

Business Self

8/10

Excellent

26 Jul 2024

Lynette

I am homeless

Family_with_children

8/10

Excellent

26 Jul 2024

Lynette

it is close to my job see I am homeless

Family_with_children

8/10

Excellent

26 Jul 2024

Lynette

I am homeless

Family_with_children

8/10

Excellent

26 Jul 2024

Lynette

It was convenient to my job. See I am a homeless person who can't afford apartment. this was the next thing I could do for my family. and it is close to my job. I was looking for some help.

Family_with_children

2/10

Poor

22 Jul 2024

Willester

Property has roaches. The trash cans in the room were filthy also refrigerator didn't work. I told the Property but i don't think they cared.

Business_and_leisure Self

6/10

Pleasant

18 Jul 2024

Porsche

I didn’t like the room had a musty smell and it didn’t go away even with the air on. They might need to change the carpet or just pull it up completely.

Leisure Family_with_children

2/10

Poor

16 Jul 2024

Annishia

The covers/ room was nasty!!!! And they have bugs(roaches)!!!!

Business Family_with_children

2/10

Poor

28 Jun 2024

Charles

I stayed in rm 227 the face towels had hair on them, the 3 of 5 pillowcases were dirty their were stains on the walls, and to top it all off I killed a roach in the room!!!!! But it's my fault........you get what you paid for!!!!

Leisure Self

6/10

Pleasant

13 Jun 2024

Stephanie

No water pressure and no hot water the water was little warm

Friends_and_family Family

2/10

Poor

31 May 2024

Cheryl

Nothing, it was run down, Housekeeping does a poor job.

Business_and_leisure Partner

6/10

Pleasant

25 May 2024

Annette

Would have given 5 stars for cleanliness, but it was in need of a good vacuuming.
Not much to choose from for free breakfast.

Leisure Partner

2/10

Poor

20 May 2024

Xavier

Only one clean wash cloth

10/10

Exceptional

09 May 2024

Charity

Great

Leisure

8/10

Excellent

09 May 2024

Kristin

Very nice room. Would have liked better options for breakfast other than waffles and cereal. Staff was very friendly.

Family

10/10

Exceptional

05 May 2024

Leslie

Good price and room was nice

Leisure Partner

10/10

Exceptional

29 Apr 2024

Raymon

Cool stay

It was just to relax

Self

6/10

Pleasant

24 Mar 2024

Daniel

Very low water pressure and the hot water is barely hot. The bathroom also smelled like smoke.

8/10

Excellent

24 Mar 2024

Jean-Philipe

Clean, but reeks

In the lobby, the place reeks of odor-negating chemical. Then, the non-smoking room I got was clean and quite presentable. But the bathroom...
It was cleanL no mold, everything there. BUT
The place stunk to high heavens of old cigar and pot. Even by running the light/fan 24h did nothing to abate that...
The shower: again, clean. However, there was no pressure AND the water only got warm-ish. It was not a pleasant experience.
Overall, I'm really torn. It had some good points, but the stench of pot & tobacco.. It was bad

Business Family

2/10

Poor

22 Mar 2024

Kennera

Don’t stay here ever if it was the last option

Had to change rooms cause the first room smelled like feet & booty and had a hole in the bathroom wall didn’t feel safe with the double doors and it being unlocked. Went to the front desk to see if i can get my money back only to be switched to another room that smell bad. Beds wasn’t queen size one bed felt like the covers wasn’t changed the heat didn’t work.

Friends_and_family Family

2/10

Poor

17 Mar 2024

Aisha

Horrible Hotel

Horrible! They told I could check in at 11:00 am got there abs told I could not check in til 3:00 pm. She told me to come back and I could check in at 2:00 pm. I get back they tell me the check has been telling everybody that and it was not true. This clerk said she would let me check in at 2:40 pm. I left and came back and was allowed to check in. The room had no hot water. The wall had spots on it look like someone smeared something on it. The comforter was all ripped up. The bathroom door would not close. The breakfast was horrible. The orange tasted line it was spoiled. The apple juice was spoiled and water down. The waffle machine barely had mixture in it to make waffles. Had to ask the clerk for spoons to stir the coffee. This hotel sS horrible. We will not be staying again.

Friends_and_family Family

4/10

Poor

28 Feb 2024

Ivory

The air condition and heat did not work, very uncomfortable stay, Will not ever use again
Ivory Brock

Business Self

2/10

Poor

27 Feb 2024

Alshernaé

The sheets had blood stains and rips as well as other stains from god knows what. Disgusting. I changed rooms the times, all of them where disgusting

Leisure Partner

10/10

Exceptional

06 Feb 2024

Ross

Super quiet even in the middle of town well lite safe area friendly staff

Leisure Partner

2/10

Poor

24 Jan 2024

Victor

I had to check out out early because of the lack of cleanness. The room had different color stains on the wall & floors. On top of that my bed a an infestation of roaches!

Self

2/10

Poor

18 Jan 2024

Renae

Not a quality inn

They ask for 50 for Incidentals they didnt return my money when i checked try calling hotel no answer. Will contact hotels.com the room had roaches dirty floor no vacuum. Staff couldn't speak English hardly speak wirh quest. The breakfast had spoiled milk in refrigerator and rhe containers etc

Self

4/10

Poor

20 Dec 2023

Brian

Nothing

Self

2/10

Poor

15 Dec 2023

Joey

Hotel was below average and deposit for room was not refunded in the time given.

Business Pet

4/10

Poor

01 Dec 2023

CHRISTOPHER

Lousy service. Bait and switch

Check in was slow. Once i got to check in, i was informed that my prepaid guaranteed reservation was not available. Forced to take a smoking room which they had the nerve to charge extra for. Then desk manager tried to explain that guaranteed didnt actually mean guaranteed. Wont be back

4/10

Poor

26 Nov 2023

magan

It was a decent low budget stay.

Family_with_children

2/10

Poor

23 Nov 2023

Sailaja

DO NOT BOOK

2/10

Poor

17 Nov 2023

Lynette

This property was horrible. The room didn't have an iron or ironing board. The TV and microwave didn't work. The water pressure was terrible. They changed the shower head and left the tub dirty. The lighting is also bad. Housekeeping never came to clean the room. The outside of the property is also unsafe. The need to fix the pavement and walkways.

Leisure Friends

6/10

Pleasant

12 Nov 2023

Christopher

Not coming back

Mattress hard and breakfast was terrible.

Business

4/10

Poor

23 Oct 2023

Coheatha

The rooms could use some deep cleaning and some much needed repairs. There were holes in the walls my room had to be switched 3 times I asked for a refund but was told no because I went through Expedia to book the room. I finally found and OK room suitable enough to stay 1 night! This hotel really needs to invest in new linen and more towels and turn up the hot water tank never again will I stay there!

Business_and_leisure Family_with_children

4/10

Poor

14 Oct 2023

Renee

The property and room itself were very pleasant. It was clean in the bed was comfortable with plenty of pillows. The blanket, however, was very thin, and there was not an extra blanket in the room. We were only given one bath towel for two people. I went down to the desk and requested more towels, and was handed two bathmats. In addition, the shower curtain did not stay closed and water went absolutely everywhere. The quick breakfast in the morning had very little with most of the bins being empty.

Leisure Partner

4/10

Poor

24 Sep 2023

Verified traveler

No breakfast for my stay

My brow issues were room didn’t get cold enough and breakfast was suppose to be ready at 6…wasn’t ready until 645.

2/10

Poor

15 Aug 2023

Jeffrey

Check in was at 3pm like all. We arrived at 330 pm was given a room not ready. Waited over 30 min. Had to request another room. In the 5 nights we stayed we were moved 3 times. Housekeeping everyday, but they would wait till we left for 45 min in evenin to come in our room after they moved us last. Why??. Ants ,, houkeepers were the nicest but no English to communicate

Business_and_leisure Partner

2/10

Poor

14 Aug 2023

Verified traveler

Terrible

Air conditioner to room was off so it was hot and humid for 2 hours while it cooled down, no working lights in bathroom either.

Self

4/10

Poor

31 Jul 2023

Ingrid

I liked that they offered continental breakfast . Outside the front door the bricks on the ground were broken and a hazzard. When the lobby doors opened it smelled like cigarette smoke in the lobby. When the room door opened it smelled like mold. The room felt moist and the carpet was stained and disgusting. The chair in the room was stained and dirty. This hotel is trying to mix old with a hint of new. Will not recommend this hotel

Business Family

6/10

Pleasant

31 Jul 2023

Benita

Was expecting hot cooked breakfast and that was not the case unfortunately.
A better description of how the brekfast is served would be a better method as not to leave customers assuming something that isnt entirely offered.

2/10

Poor

27 Jul 2023

Jose

Not recomendable

Leisure

2/10

Poor

08 Jul 2023

Walter

Disappointed

No water till after 8 pm. Shower no water pressure. Smelled like cigarette smoke. In the morning, coffee machine broke, milk was sour, only a waffle or cold cereal to eat.
The worst Quality Inn we have ever stayed in.
Usually a great hot breakfast!

Partner

2/10

Poor

31 May 2023

Britni

This hotel is way overpriced. The bathroom ceiling, sporadically on the walls, and the shower curtain were covered in black mold. The TV was broken. The smoke alarm started going off when I used the hair dryer. I had to physically unplug it from the wall as it would not stop beeping. I tried to contact Orbitz for a partial refund, and the chat service goes in circles. I was moving cross country, and did not have to proper time to call them. I will not be using Orbitz after this experience.

Family

6/10

Pleasant

08 May 2023

Derrick

Room was not cleaned very well, pillow case had stains on it, the towels had stains on them, carpet was dirty, tv sucks bc you have to have your own subscription to either, Prime Video, Netflix, YouTube TV, etc…. The whole hotel smells like a mixture of cigarettes and weed!?
We stayed 2 nights (Fri & Sat) and on Saturday while we were gone the cleaning people went into our room and moved some of our personal stuff around and we told we didn’t want room service and had a “Do not disturb” on our door and they went in anyway, makes for a very uncomfortable feeling!

Friends_and_family Family

8/10

Excellent

06 May 2023

Lynn

The hotel was clean but old. There was a problem with the room door it wouldn't lock all the time.

Friends_and_family Family

6/10

Pleasant

27 Mar 2023

Priscila

Stayed one night with my son. Not a bad area but as soon as you walk in it smells like cigarettes. Also, got to the room and the bleach smell from the bathroom was soo strong so it was a combination of bleach and cigarettes smell. Other than that staff was nice.. everything is ready close like stores and restaurants .

Leisure Family_with_children

10/10

Exceptional

14 Mar 2023

Sarah

Staff is friendly, rooms are always clean, free breakfast is a plus as well.

Leisure Self

4/10

Poor

12 Mar 2023

Tarik

This was not worth the money. The hotel is below average and shouldn’t cost more than $50/night. The room was not very clean, i could see traces of spilled drinks that were not wiped clean. The sink was plugged and there were people chatting outside way past midnight.

Leisure Family

6/10

Pleasant

17 Jan 2023

Jose

Place in back condition. It required more cleaning, upgrades.

Business Self

8/10

Excellent

02 Dec 2022

Chris

the Property was good andthe staff was very nice and the rooms where clean