Name: Towneplace Suites By Marriott Memphis Olive Branch
Address: 7840 Craft Goodman Frontage Road, Olive Branch, 38654, US

10/10

Exceptional

06 Jul 2026

Frances

The rooms was clean, staff friendly, overall it was amazing.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Anna

Everything was perfect, the front desk staff is amazing every time I stay. They are quick to check you in and are SUPER helpful with anything you might need. The room was clean, beds were comfortable, and the pool was crystal clear. 10/10! This hotel is my go-to anytime I’m in the area!

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Carmeneisha

Clean room. Only minus was that the microwave didn’t work. Staff was super friendly. Gym was clean. We didn’t use the pool.

Partner

4/10

Poor

22 Mar 2026

Thomas

The room, a king suite, was very poorly designed to have a pull-out sofa bed. The pull-out jutted against the king bed and was an obstacle to getting out of bed without having to crawl over my wife and wake her up. The pull-out mattress had a spring coming out of the bottom, which cut my finger as I opened it. We were horrified to see a huge stain on the mattress cover. Very nasty. Disappointing stay.

Family

10/10

Exceptional

15 Mar 2026

Brooke

👍

10/10

Exceptional

29 Jan 2026

Brittany

Peaceful night

Self

2/10

Poor

04 Jan 2026

Parnell

Charge extra money plus took an hour to check in

10/10

Exceptional

15 Dec 2025

Walter

Amazing and clean!

Partner

10/10

Exceptional

26 Nov 2025

Katisha

Love the property. Great customer service, clean, and quiet.

Leisure Family

2/10

Poor

19 Aug 2025

Nadia

.

Business Partner

8/10

Excellent

17 Aug 2025

Tameka

Only thing is the bathroom need cleaning better and the pillows are to flat. I will most definitely will stay again. Just some minor they may have been overlooked.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Coral

It was so convenient to everything we had planned for our trip. Great swimming pool, breakfast, and even Walmart next door.

Leisure Partner

2/10

Poor

31 Jul 2025

Katherine

The person at the counter seemed like it was a inconvenience to give me service. The person wasnt even standing at thr counter when I came in and left. When I got there I was told it was expedia fault for room change because they didnt have a room for me. I had to downgrade. Soaps werent filled.

10/10

Exceptional

30 Jun 2025

Alterique

My stay was refreshing and well spent. The hotel is located where all yiu need is in the surrounding areas.

Friends_and_family Family

4/10

Poor

28 May 2025

Alan

My stay at Townplace Suites by Marriott Memphis Olive Branch was so-so, the room itself was okay but issues with the WIFI, AC unit were very noisy, and the room itself was not very quiet. You could hear whatever was happening in the hallway, next door and even the floor above. The room wasn't as clean as it should be. If I had a choice of a different hotel at a similar price I would go elsewhere.

Leisure Family

6/10

Pleasant

28 May 2025

Alan

My stay at Townplace Suites by Marriott Memphis Olive Branch was so-so, the room itself was okay but issues with the WIFI, AC unit were very noisy, and the room itself was not very quiet. You could hear whatever was happening in the hallway, next door and even the floor above. The room wasn't as clean as it should be. If I had a choice of a different hotel at a similar price I would go elsewhere.

Leisure Family

8/10

Excellent

07 May 2025

Mark

Great bed and clean room. Very small room but it worked for 1 night. Wifi was difficult to connect and staff was helpful.

Leisure Family

10/10

Exceptional

07 May 2025

PAUL

It was clean and looks like it was just built.

Leisure Family

8/10

Excellent

15 Apr 2025

Lori

Nice property

We loved the property. It was 20 minutes from Memphis and the rooms were clean. I got a studio Queen and the little kitchenette was perfect. We would go back

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Greg

Very nice, clean rooms with several ports to charge phones, etc. also had great shower which is hard to find at a hotel. Friendly staff at check in & breakfast. Lot of places to eat nearby incl icharleys, Chilis, etc. Gym had all you need for a few days stay. Only minor point would be more selection at breakfast although it was still good. Would definitely stay again.

Business

10/10

Exceptional

02 Mar 2025

Alan

Great business stay.

We flew in from Vegas for a business trip. The hotel is conveniently located, clean and the staff is very nice.

Business

8/10

Excellent

02 Jan 2025

Tameka

Great hotel. Bed the bed in 309 will flip over if you set at foot of the bed. The shower had enough hair in it like a bear had bathe in it. I just went to Walmart a got gloves an cleaning supplies, which I shouldn’t have to do. They been holding a deposit from December 21,2024 and it’s still pending which is so crazy. And whoever works the day shift that answer telephone is so freaking rude. Show wish I could have gotten her name.

Leisure Partner

8/10

Excellent

02 Jan 2025

Tameka

The stay was great. But they need to fix toilet in room 405 the whole toilet moves when u sit on it omg. Other than that the hotel is great

Leisure Partner

8/10

Excellent

08 Sep 2024

Christina

Comfy beds. Good location.

Nice staff. Okay breakfast. Bathrooms are dated. Room itself is fine. Beds are very comfy. Good location to get to multiple areas of Tupelo. Not anything special but good if you simply need a space to sleep and grab some breakfast. Area okay. However, they do allow dogs! 😊

Friends_and_family Family

8/10

Excellent

19 Aug 2024

Ted

Memphis trip

The lady that checked us in was absolutely pleasant and friendly. The room was perfect and bed was comfortable. Would 100% stay again.

Partner

2/10

Poor

12 Jul 2024

Steven

Hurricane hit and they didn't try to help only charge ur card for every lil thing

10/10

Exceptional

19 May 2024

Cheryl

I loved the area. The manger on duty was very nice. My room was very clean. I enjoyed my stay and would highly recommend this hotel.

Leisure Family

8/10

Excellent

15 May 2024

Efraim

Stay was so-so. Reception was preoccupied and visiting with friend. Did not volunteer info on breakfast etc. Room was nice and clean, but something in kitchen area was constantly creating a rapping noise that persisted all night. Needs to be fixed.

Partner

4/10

Poor

05 Apr 2024

Anna

Look elsewhere and save yourself a headache!!!

After reserving a suite with a sofa bed because I was traveling with my 4 year old girl who goes to sleep early and I wanted a separate sleep area so she could go to sleep on time & I could spend time with her older bros, my sons from a previous marriage; they did not have one available be cause they sold out. We made this reservation a full week prior & it was confirmed. My oldest son is an active duty U.S. Marine was deployed for over a year so it’s been over a year since I’ve last spent any time with him. So I had to make the choice to mess with my 4 yr old girls schedule or spend less time with my son. We cant mess up a 4 year olds schedule so I ended up missing out on a lot of time with my son because this hotel “confirmed” a room and then sold them out. I ended up in a double room with no separation so I got to lie in one bed with my daughter in the other bed across the room from me and I was able to text with my son. That was the first introduction to this hotel. DON’T trust your reservation, they do NOT care at all what you paid for and/or “Confirmed”!!!! Next the room isn’t in the greatest shape. It was fairly clean except the drywall broken near the bathtub and the toilet paper holders that constantly dropped the toilet paper on the floor of the bathroom because they are so loose they can’t hold a toilet paper roll.
I don’t have enough characters to express my issues! Im running out of ways to express my problems. And just getting started.

Friends_and_family Family

10/10

Exceptional

25 Mar 2024

Timothy

Staff was absolutely amazing! They made sure that I was completely taken care of! Room was clean and comfortable! I would not hesitate to stay here again if my travel needs dictated it! Thank you so much🙏

Business_and_leisure Family

10/10

Exceptional

25 Mar 2024

Jeremy

Great!

We had an excellent stay here. We checked in after 10:00 pm and they had upgraded us to a suite. It was a new hotel that was incredibly clean, safe, and had a fantastic breakfast. I couldn't ask for a better experience.

Friends_and_family Family

10/10

Exceptional

25 Mar 2024

Donta

I felt welcomed the moment I walked in. Vernon, the front desk staff was professional and upbeat. Many food options in the area and close to the interstate and highway. The breakfast was hot and fresh with different options to choose from. I will be staying here again!

Business_and_leisure Partner

10/10

Exceptional

04 Mar 2024

Trish

No complaints! The staff was amazing. Or room was clean and stocked. No problems getting extra towels either. Breakfast was delicious our entire stay. The hotel was quiet and clean. Plenty of food options nearby as well as a Walmart.

Leisure Family

10/10

Exceptional

05 Jan 2024

Steven

Everything was awesome

10/10

Exceptional

28 Oct 2023

Jeffrey

It was perfect I’m about to book again now

Leisure Partner

10/10

Exceptional

10 Sep 2023

Mary

Rooms were new and very nice, clean and organized

2/10

Poor

08 Aug 2023

Cliffer

Billing charged me 3 times for one stay

Business_and_leisure Self

10/10

Exceptional

08 Aug 2023

Sedrick Bo

Everything was amazing.

Business

10/10

Exceptional

31 Jul 2023

ashanti

Nice place to stay very clean

Business_and_leisure

2/10

Poor

07 Jul 2023

Anthony

Overall the location works great. But the cleaning staff never came to our staff after being requested to clean our room on 3 different occasions. We at 2 different times didn’t even have clean towels. Very disappointed.

Business Family

8/10

Excellent

14 Jun 2023

Allison

Hotel was nice. Disappointed with the shower pressure. Staff was very nice.

10/10

Exceptional

09 Dec 2022

Benjamin

The room was large

Leisure Self

8/10

Excellent

26 Nov 2022

Karen

I have been staying at this property since it’s been open. I love the set up of the rooms. The staff is always so friendly & make you feel welcomed.

Leisure Self

10/10

Exceptional

04 Sep 2022

Tommy

September 2022 Visit

Clean room. No issues. Enjoyed stay

Friends_and_family Family

8/10

Excellent

06 Aug 2022

Leslie

Staff was very friendly and helpful. The rooms were nice. There were things housekeeping left behind.

Leisure Family

8/10

Excellent

11 Jun 2022

Karen

I love to stay at this property. The staff is friendly and accommodating. The rooms are nice and spacious with everything you need. The fire pit and grilling area are a nice plus.

Leisure Self

10/10

Exceptional

18 Apr 2022

Deidre

Great place to stay

My stay was very niece and the stuff was very
Professional and nice

Friends_and_family Family

2/10

Poor

27 Mar 2022

Monica

Came to check in about 3:30pm they said my room wasn’t ready which was ok but I come back 2 hours later it’s still not ready.The ladies were nice so I didn’t get upset. So I called the next morning to make sure they took some money off and Dae was rude as af Tamika and the other young lady was great and friendly.

Leisure Family_with_children

8/10

Excellent

15 Mar 2022

Nikki

Nice Place

The staff was very friendly and helpful. It is a nice hotel. The room could use a lil extra clean tho. The bathroom was kind of ew.

Partner

8/10

Excellent

28 Feb 2022

Lorenzo

Nice...could be better

Room was ok. Only complaint is the fact that the rooms feature kitchenettes yet don't have papertowels or detergent available in the kitchen area as they usually do.

Front desk staff was cordial so no complaints on the staff

Self

8/10

Excellent

15 Feb 2022

Chandra

My Stay

The room was clean and the staff was very nice

10/10

Exceptional

10 Feb 2022

Larry

Great front desk staff. Really nice breakfast staff.

2/10

Poor

24 Jan 2022

Tiaka

HORRIBLE CUSTOMERS SERVICE

Horrible Customer Services
Waiting 2 hours for our room to be clean. Never checked in...

Partner

10/10

Exceptional

29 Dec 2021

carol

Great location, quiet, clean and friendly

Leisure Pet

8/10

Excellent

01 Dec 2021

Karen

The staff was extremely friendly and helpful. The room was cozy and spacious. It’s a great location with stores and restaurants within walking distance. Super nice!!!

Leisure Self

2/10

Poor

29 Nov 2021

TERRY

Very upset about the reservation because after waiting 1 1/2hrs to check in, I found out that there were no rooms available at the hotel.

The clerk made arrangements for me to stay at a different hotel, but the room that I received was not the same or better that the one I made reservations for.

Leisure Family

6/10

Pleasant

07 Nov 2021

Verified traveler

Bathroom needs some straightening

Odd room with nothing in bathroom seeming to be level. Bathroom floor, toilet, toilet seat, towel hanger, and sink were all crooked/not level.

Rest of the room was just fine

Partner

10/10

Exceptional

07 Oct 2021

Kevin

Thoroughly enjoyed our stay.

6/10

Pleasant

04 Oct 2021

Myra

I really enjoyed the breakfast options. Something for pretty much everyone, even a family like mine that does not consume pork or beef. Plant based and chicken options were FANTASTIC.

10/10

Exceptional

30 Sep 2021

Dana

Excellent customer service, clean rooms and a great location.

Leisure Family

10/10

Exceptional

30 Sep 2021

Saralyn

The staff was extremely nice! The hotel is NEW and so clean! Very comfortable beds. Everything was excellent!! I highly recommend.

Leisure Partner

10/10

Exceptional

21 Sep 2021

CIARA

Quiet

Very nice staff and ladies were beautiful inside and out !

Partner

10/10

Exceptional

14 Sep 2021

Verified traveler

My stay here was amazing! Will definitely return.

Friends_and_family Family

8/10

Excellent

14 Sep 2021

ROXANA

Nice hotel, there was two guys in charge of the public areas cleanliness they also kept all the public areas clean, hallways were always clean and also they helped us bringing us towels and extra blankets.

Leisure Family

6/10

Pleasant

09 Aug 2021

Anitra

It was a nice hotel! But on our first day weren’t friendly or helpful. We booked and paid for a room in advance and specifically booked a room with a tub/shower combo. We made it at check in time and the room still wasn’t ready. When we finally get the room it wasn’t what was paid for, so I had to go back down to the desk. The receptionist then informs me that I would have to wait a while to see if they have the room that I booked! 5 minutes later she comes and informs me she doesn’t. I agreed to keep the room despite what had been paid for. I then asked a housekeeper if we could get extra towels because we only had 2 sets and we had 4 people in our party. She then tells me no she will have to check with someone because it’s up to whomever to decide if they wanted to give us extra towels. It was 2 huge bags of trash left beside our room door that remained there for 24 hours despite housekeeping being on the floor working.
Overall the hotel was clean, but there is room for improvement. We did eventually get towels because I waited until later that evening and the front desk staff did provide us with towels without any hesitation.

Friends_and_family Family

6/10

Pleasant

06 Jul 2021

Verified traveler

We were able to get early check in, but the room was not fully clean. There was an old bluetooth left on top of the refrigerator, some sort of condiment was splattered on the cabinets and the dish towels had old crusted food on them. Pull out bed had crumbs and the floor looked like it had not been vacuumed well enough. Also, we were not told at check in that we would have to notify them 24 hours prior to get our room cleaned. Most of the staff was very nice, especially those who worked in the breakfast area.

Leisure Family_with_children

10/10

Exceptional

05 Jul 2021

Verified traveler

Very friendly professional staff

Leisure Family

8/10

Excellent

22 Jun 2021

Verified traveler

The staff was very friendly and accommodating. The room was very comfortable.

Leisure Self

10/10

Exceptional

20 Jun 2021

Verified traveler

Updated, clean, modern. Room could use more vanity space. Shower design gets water on bathroom floor. Otherwise, really nice with kitchenette.

Leisure Partner

4/10

Poor

05 Jun 2021

Verified traveler

I stayed 7 nights and my room was never cleaned. On the second night I asked for it to be cleaned and I was told that the hotel's policy was not to clean the rooms because of Covid. That's just an excuse not to provide a service. The bathroom design without a shower door looks cool, but resulted in water everywhere and wet towels piling up throughout the week, because I did not have room service. I ran out of clean towels and had to go get them. I ran out of toilet paper and had to go get more. The front patio had loud parties several nights until midnight. I was excited to stay at this hotel, because I know that it is new. It was disappointing.

Business_and_leisure Self

10/10

Exceptional

31 May 2021

Verified traveler

Baseball weekend

Clean, quiet. Beds ok but a little hard for me and felt a slight sag in the middle. Probably need replacing soon.

Friends_and_family Family

10/10

Exceptional

21 May 2021

Verified traveler

Large spacious rooms with excellent staff support. I also like how clean the rooms were and how courteous the staff was overall. I give this hotel six stars!

Business_and_leisure Partner

10/10

Exceptional

19 May 2021

Verified traveler

Very nice room! Very clean and I felt very safe with the social practices used for Covid-19.

Leisure Self

10/10

Exceptional

17 May 2021

Verified traveler

This hotel was amazing!! The staff were very accommodating, the room was super clean, and the location was amazing! Will definitely stay here again if we find ourselves in Memphis!

Leisure Partner

10/10

Exceptional

08 May 2021

Verified traveler

We love everything about Town place suites. Mr Terrance Harris & the other ladies at the front desk as well as the ladies cooking & serving breakfast was very professional and helpful. Our 9 day stay there was awesome. We definitely will be back to stay. Thank you guys much!!!

Leisure Family