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Extended Stay America Memphis Germantown West
Memphis - TN · United States
6325 N Quail Hollow RdView location
7.4/10Very good1,000 Reviews
Cleanliness7.4/10 7.4
Service8.0/10 8.0
Comfort7.4/10 7.4
Condition7.2/10 7.2
Location7.4/10 7.4
Neighborhood8.4/10 8.4
Value7.0/10 7.0
Amenities7.0/10 7.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America Memphis Germantown West
Ideally located in the Germantown area, Extended Stay America - Memphis - Germantown West promises a relaxing and wonderful visit. The property offers a high standard of service and amenities to suit the individual needs of all travelers.
Service-minded staff will welcome and guide you at Extended Stay America - Memphis - Germantown West. Flat screen television, air conditioning, heating, desk, alarm clock can be found in selected guestrooms. The property offers various recreational opportunities.
Extended Stay America - Memphis - Germantown West is an excellent choice from which to explore Memphis (TN) or to simply relax and rejuvenate.
Show less
With a stay at Extended Stay America Suites Memphis Germantown West in Memphis, you'll be within a 15-minute drive of University of Memphis and Wolfchase Galleria. This hotel is 11.2 mi (18.1 km) from Beale Street and 12.1 mi (19.4 km) from FedExForum.
Make yourself at home in one of the 104 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Optional fees
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Opera Memphis
2.9 km / 1.8 mi
May Park
3.8 km / 2.4 mi
Regional One Health East Campus
4.4 km / 2.7 mi
Baptist Memorial Hospital-Memphis
4.8 km / 3 mi
Methodist Le Bonheur Germantown Hospital
5 km / 3.1 mi
Baptist Memorial Restorative Care Hospital
5.5 km / 3.4 mi
Theatre Memphis
6.2 km / 3.8 mi
Audubon Park
6.3 km / 3.9 mi
Dixon Gallery and Gardens
6.6 km / 4.1 mi
Battlefront Lasertag and Paintball
6.9 km / 4.3 mi
Leftwich Tennis Center
7.1 km / 4.4 mi
Memphis Botanic Garden
7.1 km / 4.4 mi
Hickory Hill Park
7.8 km / 4.8 mi
Hickory Ridge Mall
7.9 km / 4.9 mi
University of Memphis
8 km / 5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 104
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Smoke detector
- Hotel safe
Show 5 more facilities & services
- Lift access
- Newspapers
- Restaurant
- Breakfast
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Memphis Germantown West
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America Memphis Germantown West
100
reviews shown
Anna
It’s clean. It’s convenient. We’re repeat customers.
Sharon
Dirty and no aircon. Requested refund as room was not acceptable.
John
My truck was broke in to and the drivers side door window was shattered
Open parking... Do not stay due to crime in area
Choose hotel with locking gates
Open parking... Do not stay due to crime in area
Choose hotel with locking gates
Silvia
The skirt of the bed was dirty, with white stains over a brown fabric. room 207. The furniture in the room looked old, chipped and scratched. The stove burners were all rusted. The tub drain was broken. The towels are cheap. The blanket was so thin that I couldn't get warm even turning the AC to a warmer setting. The doors to the rooms looked scratched and some dirty.
Won't be coming back.
Won't be coming back.
Latasha
Nothing
Phoenix
There was blood on the sheets and the hotel smelled like cigarettes and marijuana. Also the floors had not been swept and hair was in the shower.
Joan
The person in the room above us sounded like they were coming thru the ceiling around 4:45 to 5 am every morning. You could smell pot out in the hallway sometimes and just outside the side door. The staff was nice but no dishes, or cookware or coffee pot in the rooms and if you wanted some you had to pay for them. $30 for a coffee pot. We just went to Kroger and bought paper plates, etc. they did provide coffee downstairs ea morning but the breakfast is only nutra grain bars. Or a small pkg of choc or powered donuts and sometimes a banana . The area of tow. Is not bad. Ac worked great. Elevator was out one night but fixed the next morning.
Jasmine
The staff is always nice and accommodating.
Gerald
My stay was really bad. I thought it would have been cleaner place to stay but it wasn't. I don't think I will stay there again.
Livingstone Kwesi
Yes it was okey
Jayroby
Staff amazing but terrible living conditions
Madison
We could feel every spring in the bed and there were cracks in the shower. The people at the front desk were very friendly, but the light fixture was distracting hanging behind them.
Natanaiel
The room was actually OK but what I am not happy with is how they treated me and my service dog. They definitely violated ADA federal laws by denying me the ability to use the elevator with my service dog, what kind of rule is that?!? Their \"breakfast\" is an absolute joke and don't even bother with the coffee it literally taste like mud water.
Averi
The room was clean and felt like home
Joyce
Everything was nice and clean
Ana Berta
Room had holes we found a roach in the bathroom and no one cleaned the room for us daily. We had to borrow their vacuum cleaner to clean our own room. The breakfast was in poor condition and we always had to ask for new clean towns daily. Will never go back
Tommy
This was a top notch facility and fantastic customer service! The staff was outstanding especially the front desk young lady who was performing several tasks alone. Excellent job
Rose
The floor had dirt and debris on the floor. The mirror behind the TV was dirty. Room needs some attention. We are not complainers. We were there for a surgery.
Keinesha
Great stay!!
Jasmine
Great amenities and friendly staff
Mark
Lady at the front desk was very nice and professional.
Carol
Roaches climbing out of light fixture on wall and on you while trying to sleep
Catharine
It was ok
Tommy
Excellent service and completely clean rooms! Outstanding customer service!!!
Amber
Room was clean but it didnt smell as fresh. Great location for area. Will stay again .
Joseph
Friendly staff. Construction going on but the team was mindful of the patrons.
Andreas
Intrusive scan of ID documents and unnecessary signature.
Jasmine
staff was friendly and courteous, room was immaculate, spacious, and tidy.
Tia
Very nice and accommodating
Ginger
The parking lot had not been cleared of ice at all. I fell in the parking lot because of it. The clerk that checked us in double charged me. The room was very worn and not clean. The entire interior smelled like marijuana. I couldn't wait to get out of there.
Clevette
Perfect
Bianca
Perfect
Roslind
The stay was good would definitely be back my next trip to memphis
Daniel
We received excellent customer service and the staff went above and beyond during our stay.
Caroline
Staff was kind but the room was dirty
Marquisa
Rooms were dirty. I had to switch to another room and the new room was also dirty and the door lock would not secure. I had to check out the next morning. Property owner could not be contacted. Was not able to get refunded for the days booked in advanced.
Ruthie
The staff was courteous and had a professional attitude. The room was okay but my bed was broken on one side at the top which made the bed one-sided. Other than that it was comfortable on the upside I slept on. I would recommend this place. Every place has an off day at some point.
Jamori
This property does not live up to its name. Non-existent breakfast and the room cleanliness is subpar. Great area and safe. The staff is amazing
Jamori
There is no breakfast due to new owner but the customers are still paying regular price for the room. Unprofessional at the highest!
Leah
The woman working the front desk that night fantastic. She was so kind and made us feel so welcome. She set the tone for a great stay!
SANGJEONG
직원이 매우 친절 합니다
Amy
I didn’t stay there, and tried to cancel but the hotel never confirmed to hotels.com so I’m out 74.00
Marvin
Yes
Jasmine
The staff were friendly and courteous! Amenities were great
richard
Really bad experience, room stink very old furniture they advertise a morning breakfast and is just coffee and blue berry muffins.
Never again, Sorry
Never again, Sorry
Lauren
Nice staff, pretty safe location. Rooms are very overpriced.
Sonya
IT WAS NOT AS PICTURED. THIS WAS SO DIRTY. I HAD TO CLEAN THE ROOM BEFORE AND I WAS GLAD I DID! HAD TO REPLACE MY RAGS AT THE DESK.
Martwain
Very
Martwain
Nice hotel
Lorenzo
The kichen setup was nice for the room that I was assigned. However, the microwave operational panel was in French so I had to Google search to find out what the terms meant. The clock time on it was wrong and I tried to change it, but to no prevail. Not really sure about the cleaning policy, but I never had courtesy housekeeping to come through at all to tidy up the room, so I just made it work for me as best as possible. Other than that, everything was as advertised.
Kameron
Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!
Barbara
Todo muy aciado
albert
All nice
Olivia
The staff was rude
David
The TV didn't work and they could do a little more than cleaning the room every other week
Makale
There is no breakfast. It's just bad coffee. And check under the bed for trash.
Ronald
The place was nice and clean and large and quiet.
Judy
Clean and quiet
Shearah
Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.
Shamaria
Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again
Amanda
The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.
Barrett
Rip Off - no room by Extended Stay
Water damage to rooms left me without a place to stay. That can happen. The problem is that my pre-paid reservation has still not been refunded. I took a photo of the computer screen at the front desk showing they had cancelled my room. I sent this to a Hotels.com supervisor via their Chat feature. They said that this wasn’t sufficient because it’s on the hotel’s internal system - no kidding!
Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.
Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.
virgil
My stay
Quick stay wasn’t pleased
Rahul
Won’t go again in this location..!!!
Jasmine
Great property, nice staff. Ms. Deborah was very nice, friendly, and welcoming
Clifton
Love the hotel
Love the staff and the hotel. It's amazing
Clifton
Love
Its always loving and amazing to be at this hotel.
Raul
Lapdog
Clifton
The hotel was wonderful
Stefan
We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.
Clifton
Customer service was great
I had a great time
Kevin
I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men \"loitering\" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this \"hotel\" again. I want to say that the staff was extremely nice.
Bria
T
Virginia
The room was not real clean, floor was very dirty, otherwise everything was good.
Nicole Skillz
Very clean and wonderful people
Tameka
I called and called tried to cancel to do other dates now I am stuck paying $710 for a room I did not stay in
Albert
Not much sleep……
Around midnight there were people in the hallway smoking dope and smell came into my room. I turned on the bathroom fan but it only made it worse. Not a good night.
Chad
Best thing about this place is the front desk staff. They make my time spent away from home feel like they are my new neighbors. Again the price is on point for weekly or monthly stays. You would expect to pay more but nope it’s perfectly reasonable
Chad
Always a pleasure to stay here when I need to get away from home. Been here many times even months at time. The affordability and location is great. Staff on point. Front desk makes me feel right at home. From dishes to fresh linens and the ability to do my laundry at my leisure. You can’t get anything better. Great example of Extended Stay Germantown West
Martwain
Great property
Pankaj
Need some sitting arrangement for the guest in the lobby and keep the coffee available during day time.
Martwain
Great property
Jeanne
Just OK
older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.
William
Great stay
JEAN
Comfortable beds. Only complaint is the grab and go breakfast was unavailable during the hours posted.
Misty
I love staying here! Devorah makes it with the stay every time
Haithm
The lady was rude and mean.
Chad
The dang elevator needs to be maintained so it can be available the next time I check in for a week stay. Other than that the cost overall is suitable for the amenities and living arrangements
Susanna
I thought at this point all hotels had grab bars for safety in tubs . They did not .the hotel is not bad , but needs updating.
Chris
Run down property
For the price the hotel met our need of a place to sleep overnight. Butvthe condition of the property was very bad. The exterior entryway had colllapsed so there was police tape all over the entrance and the elevator was \"out of order\" so we carried our bags up the stairs. We usually stay at a Hampton Inn when we are in Memphis and will be going back to that.
Danielle
Terrible
We were suppose to have a double suite and needed up with a king suite, which didn’t work out well for having kids with us
Tyrone
Staff really friendly.
Christina
They're in need of an upgrade and a better cleaning crew, BUT the staff was very nice. Main issue is the cleaniness of the rooms. I decided not to stay in the room and got my refund back with no issues
James
Clean and friendly staff. Good stay for the money we had to pay.
Gregory
Horrible unsanitary filthy experience
PLace was old dirty and felt and looked not clean. staff was nice but i could not stay even 2 hours there due to the filth and smell. I checked out and manager gave me a refund
timothy
Front desk staff was amazing! She checked the room herself and then walked me to the room so I could see if it was what I wanted before checking me in. Very friendly!
Marla
Excellent staff . Safe and quite.
Tyrone
Staff was very friendly.
will
The staff is very polite. And helpful
Stephon
Excellent service staff is great
Location & surroundings
Extended Stay America Memphis Germantown West
6325 N Quail Hollow Rd, Memphis, United States
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Extended Stay America Memphis Germantown West
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