Red Roof Inn Memphis East

United States , Memphis - TN
MEMPHIS, 6055 Shelby Oaks Dr
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100 reviews shown

2/10

Poor

18 May 2026

THERESA

Mold in the bathroom. Bugs running across the floor. Sparks from the outlet.

2/10

Poor

17 May 2026

Jamesha

Property manager extremely rude. Room bathroom didn't work. The stay was horrible

Family_with_children

4/10

Poor

16 May 2026

John

Everything was working properly except that the faucet left water on bathroom countertop—the handicap room was helpful to us, but the carpet was in very bad shape, the room had a bad odor, and there were no trash cans in the room. We’ve been away from home for a month, and this was our most disappointing experience. I doubt very much that we’ll ever stay here again.

Partner

6/10

Pleasant

13 May 2026

Robert

The room was clean but worn. Bed was very comfortable, nice pillows.
Bathroom is a tight fit. Ants were on the bathroom counter, and in the tub.
It was ok for an overnight stay. We've stayed here several times. This is the first time we've seen sugar ants.
Hotels.com says they have vegetarian breakfast but they don't have breakfast at all. There is a nearby waffle house and a McDonald's. Coffee pot in room makes decent coffee.

Partner

2/10

Poor

04 May 2026

LUC

Dirty room, floor, towels.

Self

2/10

Poor

01 May 2026

Jeniar

Only accepted cash for a deposit after taking a credit card payment for my stay

Self

10/10

Exceptional

23 Apr 2026

Barbara

Parking was good

Partner

2/10

Poor

15 Apr 2026

Alicia

Paid for the room online. Big mistake.No Refund!! No internet!! Phone didn’t work. They wouldn’t give me another room. The sheets and pillows were dirty, burgundy or red strands of hair were in the sink an on one face tile. And the chair. So grossed out they even left Feces in the toilet, the tub was dirty. A roach came from under the night stand and ran back before I could even get my shoe. Urine and smelly water in the stairwell. Very disgusting and disappointed. Wouldn’t recommend that place.

Self

2/10

Poor

14 Apr 2026

Patrick

I never used the Internet. Parking was easy because the hotel was so rundown that no one stayed there. I would awake in the night wondering if my car was broken into.

2/10

Poor

11 Apr 2026

Theresa

Took forever to get keys to the room because no one was available. The room had bugs and stained sheets.

Partner

4/10

Poor

25 Mar 2026

Bryan

I didn't use theircwifi and don't have pets that i travel with

Self

2/10

Poor

15 Feb 2026

Jaylen

Stinks

10/10

Exceptional

03 Feb 2026

John

Yes everything went well

Self

4/10

Poor

03 Feb 2026

Nathan

Rooms were very dirty.

10/10

Exceptional

09 Jan 2026

Quaderious

The property has no cable television.

10/10

Exceptional

18 Dec 2025

Jaclyn

Everything Was GREAT!

10/10

Exceptional

17 Dec 2025

Jaclyn

GREAT!!!

2/10

Poor

14 Dec 2025

sheila

I am a travel nurse at the children’s hospital here in Memphis and booked the room for 3 nights. I work night shift and was traveling in the afternoon of my first shift and was involved in a car accident. I called and emailed the hotel to let them know I wouldn’t be arriving the first night of my reservation. The lady was very rude in the phone and told me to call Expedia. I did and Expedia called them back and she did Expedia the same way. The next day I contacted Expedia again about the next two nights I had paid for and they spoke to the manager and he told them I was a no show and they would not be honoring the rooms for the nights I had paid for. So, they took my money and refused to let me have a room. Too bad. I travel in every week and stay 3 nights. They lost my business forever.

Business Self

6/10

Pleasant

03 Dec 2025

Julie

I thought it was going to be a safer location!

Leisure Self

6/10

Pleasant

10 Nov 2025

kara

It’s basic and what we exp

10/10

Exceptional

08 Nov 2025

Aleksandr

I liked everything about the room: the clean mattress, the comfortable bed, and the quiet environment.

4/10

Poor

01 Nov 2025

Felt like I was entering prison as well as no one came in unless she buzzed a buzzer. Just didn’t feel safe in the neighborhood.

Self

2/10

Poor

27 Oct 2025

Delvin

Entire room had stains from the bed to the ceiling. Every wall had a stain. There was an obvious hole in the wall that had been previously patched. Numerous random people walking around and sitting on the steps that obviously didn’t have a room there. They were just using the free WiFi.

Partner

4/10

Poor

27 Oct 2025

Kevin

I booked an accessible room. Upon check in I was notified there was none available. Since I had chosen the option due to recent surgery, I was not happy. I stayed and 'made do' but I would not recommend this property due to the bait and switch. If you do not have the type of room available then do not list it on the site as available.

Leisure Self

2/10

Poor

20 Oct 2025

Charmine

Worst place ever

2/10

Poor

14 Oct 2025

Nicole

There was no pet area. I booked a non smoking room and the room was very obviously a smoking room as it reeked of cigarette smoke and the walls were riddled with smoke damage. The place was also very poorly cleaned with blood on the walls and hair and stains all over the sheets and bugs everywhere. The staff was never at the desk. I had to wait for ten minutes at the desk and then walk around and find a worker to help reactivate my key when they shut it off hours before my check out time. This place and this room was a nightmare. If it is possible for me to get a refund I would love one because this experience was miserable.

Self

6/10

Pleasant

03 Oct 2025

Alberto

Demasiado olor a maihuana

2/10

Poor

29 Sep 2025

Darien

I was scared! There was mold in the tub and a cracked sink! Weird stain on the curtains and floors that are duct taped…

Business Pet

6/10

Pleasant

15 Sep 2025

Alycia

The stay was ok. Obviously not a great neighborhood, but the room was safe. The carpets are well beyond their expected life and need replacing.

Leisure Family

6/10

Pleasant

28 Aug 2025

Gloria

Room was okay, clean and confortable. Felt a little uncomfortabke due to fighting in the parking lot shortly after I arrived. If I hadnt been traveling with my dog, I would have very unsafe.

Self

6/10

Pleasant

14 Aug 2025

Dora

Lots of people on drugs around my door. And I stayed for three nights.

2/10

Poor

27 Jul 2025

Christina

Don’t! Stay anywhere else, but here!

Sadly this is the first motel I have stayed at. I usually stay at hotels like the Hilton family or IHG. I like feeling safe. This place was not safe even during the day time. Also, sadly, I’ve stayed at two other motels since this stay and everyone was amazing compared to this disgraceful place. Stay anywhere else. I’ve heard everyone say extended stay America is the same price, (I called and they were amazing), anywhere is better than these horrible mean people that clearly it’s a family. How do I know, they’re all incredibly mean and no diversity. I love family owned, but only if they at least treat me like a human. When I’m treated like I’m scum just because I am staying there, that’s incredibly disgusting and sad.

Self

2/10

Poor

24 Jul 2025

Matthew

Cool property

2/10

Poor

23 Jul 2025

Keondre

WORST HOTEL EVER

I’ve stayed in a lot of hotels… this was the WORST hotel room I’ve ever had. At check in I was informed there would be a $100 security deposit (there was no mention of this during booking). My girlfriend and I get to the room (Room 239), and not only does the A/C not work, but it was leaking so half the floor was SOAKED! The tv didn’t work, the shower and bathroom were both tiny, AND the WiFi didn’t work! There were also crackheads hanging out ON the property! This hotel has no business even being open for business! WORST PLACE EVER!

Friends_and_family Family

2/10

Poor

14 Jul 2025

Tyler

Terrible. All their rooms are dirty and non refundable

Partner

6/10

Pleasant

12 Jul 2025

Antonio

Bad service

Business

4/10

Poor

03 Jul 2025

Martesha

Dirty room also had roaches the staff was rude at the end when it came to check out

6/10

Pleasant

21 Jun 2025

Janie

I little bit scary because there are homeless outside

Leisure Family_with_children

8/10

Excellent

15 Jun 2025

Dashanta

Room was small but it’s was okay for the price

Partner

8/10

Excellent

01 Jun 2025

Myra

Room was spacious and comfortable. I had booked a non-smoking room and received a smoking room.

4/10

Poor

26 May 2025

Jana

The room was rough, holes punched in the walls and generally deteriorated. The bed was clean and the microwave and stove worked, but the neighborhood was rough, the room beside the office where the ice machine was located looked like it had a bad termite problem. I only took a few things inside. But worst if all they demanded a $100 deposit even though I had prepaid the room. I've never been asked for a cash deposit anywhere before, and I was especially offended to be asked for one to stay in a dump. Definitely will never be back, and because of this experience I will take the time to read reviews before booking any motel. Very poor. I gave 2 stars because they did give my cash deposit back, but yeesh!

Leisure

2/10

Poor

24 May 2025

Verified traveler

Not a great experience

There was no EV charger, even though it was advertised as having one. I found mouse poop on the counter. You have to provide $100 CASH deposit at check in. Not a great experience. Also, very rough neighborhood

Partner

10/10

Exceptional

25 Apr 2025

Angela

Okay

4/10

Poor

12 Apr 2025

Rodney

It is a non smoking facility and smelled badly of cigarettes. There’s no elevator and mold stains in the bathroom.

Friends_and_family Family

2/10

Poor

28 Mar 2025

Breeanna

Very run down.. mold in the shower.. and staff was not very friendly

Leisure Family

4/10

Poor

28 Feb 2025

Jason

Yikes

Was in sketchy area of town even though was a little ways from downtown. Pretty plain and cheap to say the least!

Partner

10/10

Exceptional

14 Feb 2025

Robert

It was ok I just had to exterminate some bugs

10/10

Exceptional

07 Feb 2025

Stephanie

How could you possibly go wrong with Cracker Barrel next door? lol

Leisure Partner

8/10

Excellent

31 Jan 2025

Robert

It covered the basics.

It covered the basics. A loud argument among several people occurred outside the door. It lasted about an hour. Thankfully they quit at about 9:45.

Business

10/10

Exceptional

31 Jan 2025

Stephanie

Thank you for the hospitality.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Robert

Good for the money!

Good clean and comfortable. Not snazzy but very good for the money!

Self

4/10

Poor

03 Dec 2024

Maraina

Not going back

Went in and went straight to the bathroom. There was very little tissue in there and roaches in the tub. The man at the front desk gave my boyfriend a hard time about giving us tissue. Said he was out then left and came back with a roll after my boyfriend said he was going to go to the store to get some. It was weird. Curtains and walls dirty asf. Tv service absolutely sucks.

Partner

4/10

Poor

01 Dec 2024

Larry

Avoid At All Cost

Headed home after a holiday trip. Looking to save a few dollars, HUGE mistake.
Do NOT choose this hotel.
TV got no national channels.
No coffee pot.
Not safe and secure.
$100 deposit? Why? The contents of the entire room were not worth $100
Mold in the shower.
Toilet paper holder busted,
Ceiling was cracked and paint peeling off.

Friends_and_family Family

6/10

Pleasant

26 Nov 2024

Ricardo

Older property in need of some upkeep

Business Self

10/10

Exceptional

26 Nov 2024

Shakeil

Thanks alot for your help

8/10

Excellent

24 Nov 2024

richard

Not for me

Needs some cleaning and repairs , other RedRoof places were great , I was disappointed in this one

Friends_and_family Family

10/10

Exceptional

05 Nov 2024

David

Very comfortable

Partner

4/10

Poor

26 Oct 2024

Verified traveler

It was ok for a single stay

Place did not look all thag great, my husband found a roach in the bathroom

Partner

2/10

Poor

23 Oct 2024

Pamela

Hotel Nightmare

The hotel looks nothing like the picture. It was very dark and in an insecure area. even the hotel staff are behind closed locked doors at 5 in the afternoon and have to unlock for you to enter. The only amenities they offer is Coffee but it too is behind locked door. The smell of weed was so overwhelming, and the transients hanging around made us feel very uncomfortable. I had to give $100 dollar deposit and was unsure if I would get back. Avoid this place especially if you are traveling with children.

Partner

4/10

Poor

19 Oct 2024

Tyler

Staff was very rude

6/10

Pleasant

14 Oct 2024

Brianna

Staff was nice -appeared clean at first until roaches (of all different sizes) started coming from the bathroom…..was scared to eat in room. Its located conveniently next to waffle house and mcdonalds…beds were comfty and microwave worked but the fridge didn’t get cold. Its was $60 a night but left off a disclaimer that you have to pay $100 down

Business_and_leisure Partner

4/10

Poor

23 Sep 2024

Julie

Didn't like that you had to pay for your room and then put a deposit of $100 on that room. They didn't even have it on their website. Plus dead roaches all over the floor and mold in the ac unit.

Leisure Partner

2/10

Poor

15 Sep 2024

John

Very unsafe location, don’t be fooled.

4/10

Poor

07 Sep 2024

Don’t let the photos fool you

Leisure Partner

10/10

Exceptional

31 Aug 2024

michael d

Nice stay

Always friendly and clean

Self

2/10

Poor

30 Aug 2024

Verified traveler

Roach. Bad

Cancelled. Seeking full refund. Huge dead risch and odd smell. Did not stay. Desk was not cooperative

Partner

8/10

Excellent

21 Aug 2024

Jordan

It was clean and exactly as described.

10/10

Exceptional

12 Jul 2024

Haven

Good stay

2/10

Poor

12 Jul 2024

Maria

I did two reservations and when I got there for some odd reason they were canceled no explanation what so ever the man who was in the lobby was yelling at me before me there was another man and he was also yelling at him. He had white hair and glasses he seem very tired and frustrated but if you where there all night and because of you’re age you can’t handle it doesn’t give you the right to treat people like that. I was just yelled at and was told it’s canceled no explanation not trying to help at all never had any experience like this one before EXTREMELY HORRIBLE.

10/10

Exceptional

27 Jun 2024

Phyllis

This is a nice Red Roof. I was comfortable. My dogs were comfortable. No complaints.

8/10

Excellent

25 Jun 2024

Christy

bad location, great service

Leisure Self

8/10

Excellent

22 Jun 2024

Christy

closeness to venue

Leisure

10/10

Exceptional

17 Jun 2024

Denika

Great!!

Business_and_leisure

4/10

Poor

13 Jun 2024

Elizabeth

Be concerned

It took over 20 minutes for them to get me check in. I was not pleased with my shower

Friends_and_family Family

8/10

Excellent

12 Jun 2024

Denika

My stay at the Red Roof Inn was largely positive. I understand that reviews are subjective, so I’ll note that my experience is based on my own preferences and expectations.

A crucial aspect for me is the availability of hot water for showers, as it helps me relax after a long 10-hour workday. Unfortunately, the shower water was lukewarm, which was quite disappointing, though the sink’s water was sufficiently hot.

Apart from this, I have no major complaints. The area around the hotel was safe and quiet, and my room was clean and odor-free. Housekeeping was reliable, consistently providing fresh towels daily and making the bed every few days. The TV channel selection was limited, and I missed out on the NBA playoffs, but this is more of a personal inconvenience than a fault of the hotel.

For the price per night compared to other hotels I’ve stayed in over the past two months in Memphis, the Red Roof Inn provided superior service and room features. The air conditioning was effective, and the beds were comfortable. The hotel’s location was also convenient, with a Cracker Barrel next door, which was perfect for me as a traveling electrician needing a hot meal. Additionally, everything I needed was within a five-minute drive, and the hotel was just 30 minutes from my work site and right off the highway.

Overall, the Red Roof Inn met most of my preferences and expectations at a reasonable price. I would rate my experience at 3.5 to 4 stars out of 5.

8/10

Excellent

11 Jun 2024

Robert

Nice for an overnight

It was clean and comfortable.

Partner

8/10

Excellent

10 Jun 2024

Philip

clean and quiet

Leisure Self

8/10

Excellent

10 Jun 2024

Denika

Business_and_leisure

2/10

Poor

09 Jun 2024

Anthony

If you want to get robbed stay here

A drug user dumpster diving and smoking some substance behind said dumpster. Terrible service, terrible hotel room as far as cleanliness and minimum toiletries. Suppose you want to feel like you are going to get robbed or your vehicle broken into; stay here!

Self

4/10

Poor

08 May 2024

Ivan

Desk attendant was not helpful. He was a bit hard to understand so whenever i would ask to repeat himself he would get visibly frustrated. Did not tell me anything about the property like where to find the ice machine and whatnot. Room and bathroom was dirty and had a broken safety lock as well as poor tv quality. There were only about 6 watchable channels out of the so called 36 they claim they have available.

Business Pet

2/10

Poor

07 May 2024

Kristina

The bathroom walls were filthy, homeless people in the parking lot, didn't feel very safe.

Leisure Self

8/10

Excellent

24 Mar 2024

James

Was put in a room near the highway and the room wasn't noise proof for it. Everything else was very good.

Leisure

6/10

Pleasant

24 Mar 2024

Jay

Vending machines out of order

Leisure Self

2/10

Poor

15 Feb 2024

Beau Robert

Be prepared to drop an additional $100 CASH because, and i quote the manager, "this area is unsafe so we habe to ask for an additional deposit".

Business_and_leisure Self

6/10

Pleasant

11 Feb 2024

Gary

No comment

4/10

Poor

18 Jan 2024

Michelle

The room was dirty and the building it self was falling apart.

Friends_and_family Family

2/10

Poor

15 Jan 2024

Matthew

Roach infested stay

Roach infestation,toilet was not even attached to the floor

Partner

4/10

Poor

20 Dec 2023

Daniel

Material condition of the room. Broken security lock, broken toilet. Had to ask two different front desk agents for an iron

8/10

Excellent

17 Dec 2023

Elizabeth

Everything is good no problem

Friends_and_family Family

8/10

Excellent

07 Dec 2023

Karen

We had a very pleasant visit. Thank you!

Leisure Family_with_children

4/10

Poor

11 Nov 2023

Julius

A no for me

The only thing good about my stay is that the bed was comfortable and the TV have a wonderful channels, but other than that I did not like you the charger ports for the UBS cord did not work at all Also, when I came into the room and use the restroom, there were a roach in my toilet, and throughout this day, I say more roaches the water in the shower did not at all get home. The water in the sink was much harder than what was in the shower and the shower was not great at all. It only spilled fares point penetrating water. No I would never ever come there again. Worst experience ever.

Friends_and_family Family

2/10

Poor

10 Nov 2023

Ashley

There are roaches here bad they was in the bed then I spent 179.00 for this room

Family_with_children

8/10

Excellent

24 Oct 2023

Joan

Business Trip

I had a good trip and stay when on business you do not have a lot of time to explore I think everything well

Business

8/10

Excellent

22 Oct 2023

Brian

Cheap place 2 crash. Staff helpful and pleasant.

Worked for our needs of a cheap place on east side of Memphis for a base while seeing some sights. A bit run down but beds decent and important stuff worked. Appeared to be family run. Helpful staff. Did seem to be some long term occupants in some rooms which is a little different vibe but everyone was friendly and no complaints.

Friends_and_family Family

8/10

Excellent

06 Oct 2023

michael d

Will stay there again

Everything was fine. Staff was friendly and accommodating. The room was clean and comfortable.

Self

10/10

Exceptional

29 Sep 2023

Angela

It’s alright.

Business Pet

2/10

Poor

28 Sep 2023

Miya

When I arrived the man in the lobby was extremely RUDE. He just asked for my card and Id then proceeded to hand me my room key and NOT TELL ME WHY ROOM NUMBER. He just wrote it down and handed it me. Then it’s ROACHES EVERYWHERE, PREGNANT ROACHES, FAMILY ROACHES, FAMILY REUNION ROACHES , VETERAN ROACHES ALL UP THE WALL. THE TRASH OUTSIDE MADE THE ENTIRE STAY UNPLEASANT. I WILL NEVER BOOK WITH YOU GUYS AGAIN.

Leisure Partner

10/10

Exceptional

27 Sep 2023

Verified traveler

Great service

Partner

2/10

Poor

18 Sep 2023

Ash

No mention of a 100 dollar deposit online that had to be left and you have to wait for them to go check your room before they give it back at checkout. Room was a bit dirty and had 2 tiny pillows that were small squares vs regular pillows. Comforter had burn holes. Bathroom towels were also tiny and very low quality.

Leisure Partner

4/10

Poor

05 Sep 2023

Ronny

Not good

The guy that was attending us was super rude. He was angry while checking in and out for no reason.
Room was a none smoking but smells like smoking. Overall one of the worst experiences I've had at a hotel.

Partner