Name: Extended Stay America Memphis Wolfchase Galleria
Address: 2520 Horizon Lake Dr, Memphis, 38133, US

10/10

Exceptional

20 Jul 2026

Travis

Fresh coffee daily and clean

Self

2/10

Poor

19 Jul 2026

Desirea

My sons birthday cake was ruined because the fridge wasn’t working so I had to go buy another cake because it melted

Family_with_children

10/10

Exceptional

17 Jul 2026

Travis

Great stay, clean safe

Self

2/10

Poor

16 Jul 2026

Errick

The room was awful, had a terrible smell. Bugs were infested in the room. Half the amenities didn’t work. And the breakfast was terrible

Family_with_children

10/10

Exceptional

12 Jul 2026

Leilani

So when we got their they were kind and helpful. Poor ladies were bothered by us at least 3 or 4 more times right after check in. Then, I discovered the dirty towels hanging on our door. We had clean ones, but also dirty ones. I turned them in and the lady was so perturbed! Not because of me but the people who didn't do their part. She asked location and if there were other issues. I told her where and no to other issues. She made note and seemed appreciative of my understanding mistakes happen and that she was not the culprit. The next day, check out was smooth until we found out my son forgot his stuff animal. They assisted in allowing us to retrieve it and we were on our way. Though we missed out on the muffins, we had a great stay.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Ieshia

“I had a great experience! The place was clean, comfortable, and exactly as described. The staff was friendly, welcoming, and always willing to help. The location was convenient and close to everything I needed. Check-in and check-out were quick and easy. I would definitely stay here again and recommend it to anyone looking for a comfortable and enjoyable stay.”

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Ieshia

“I had a great experience! The place was clean, comfortable, and exactly as described. The staff was friendly, welcoming, and always willing to help. The location was convenient and close to everything I needed. Check-in and check-out were quick and easy. I would definitely stay here again and recommend it to anyone looking for a comfortable and enjoyable stay.”

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Ieshia

“I had a great experience! The place was clean, comfortable, and exactly as described. The staff was friendly, welcoming, and always willing to help. The location was convenient and close to everything I needed. Check-in and check-out were quick and easy. I would definitely stay here again and recommend it to anyone looking for a comfortable and enjoyable stay.”

8/10

Excellent

01 Jul 2026

Heide

This hotel was good for the money. Hotel is in a easy location rite off the I-40 and near tons of stores and restaurants. Easy travel to places in the area and in City of Memphis. I stayed a week and found cleaning is not that good. There was stuff like a penny and a piece of cookie that was on the hall carpet for the entire week I was there. There was food dried on my table and counter in the my room at check in. I actually borrowed a rag and cleaned the counters and room myself. Frig/micro/toilet/tub seemed clean. Pool was ok. Could use more circulation to filter out floating debris but was enjoyed by tons that stayed there. Check in was easy. Good over all and front desk were there to help with anything you needed. Yes I would stay again.

Pet

8/10

Excellent

30 Jun 2026

Bambi

Good for one night stay. It's a little worn out and needs renovation. There's also lingering smell of pets/animals.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Meredith

Smelled like marijuana everywhere. The pool was not at all the pool shown on the website. Could not get a roll away bed or an extra pillow. Looked like someone took a bite out of the arm of the couch.

Family_with_children

10/10

Exceptional

22 Jun 2026

Nathaniel

The facility were older, with the majority of it being well maintained. The points against them was the bathtub caulking was starting to peal up and was moldy underneath. In the kitchenette, the cabinets were falling apart and off the wall. It was supposed to be a smoke-free room, but smelled strongly of tobacco smoke. I don’t know if someone smoked in there and they cleaned it the best they could.

Staff were very courteous and welcoming and the young lady at the front desk at check in was very kind.

All in all a good place to stay that would be amazing if the small things were addressed.

10/10

Exceptional

08 Jun 2026

Arther

No pool

Family_with_children

2/10

Poor

04 Jun 2026

Kevin

We chose not to stay here. The hotel smelled of pot smoking throughout. The room was dirty and had cob webs. The place did not seem safe. We ended up returning our keys to the front desk and left. I asked the manager to reverse the charge on my credit card and he said he would. So far the charges are still there. We went and found a place in Marion Ark about 20 miles away.

Friends_and_family Family

2/10

Poor

01 Jun 2026

maria

So I never write a review like this. So be advised, this will be real amd \"graphic\" I was traveling with my kids for one night. We arrived late. We had to change rooms 4 TIMES!!! Yes, 4! 1st rooms pull out soga was nasty! Trash and red stuff all over it. So we moved to room 2. On that pull out was a ton of dog hair and what looked like cycle blood. 3rd room the pull out sofá looked lile it had been peed all over with intense yellow stains. I had a King suite reserved and paid for. We finally went to 4th room and pull out was still filthy , but they gave us 2 beds. Which was a good thing ciz of.kids. if I can attach pics, I will. I was exhausted so we stayed in the 2 beds. The sink stopper was stuck in sink. I spoke to manger Iris at checkout and she said \"well you are staying at an extended stay\" and \"nothing will be done. The owners are not switching anything or changing anything out. I was like oh wow. So yall will continue giving people these rooms in this condition and she basically said yeah and that they are not investing any money in to that property. Breakfast is muffins and breakfast bars. Pool is closed and has been for a while. Not cool to pay for this you can use. WILL NOT BE BACK. I will be emailing corporate as well. They should know about this property. Not sure if it will help.

Friends_and_family Family

2/10

Poor

27 May 2026

Kelsey

It Was Very Bad! Will NEVER Go Back

Self

2/10

Poor

25 May 2026

Rabbi

Room was very unclean. I complained to the front desk that both beds are unclean and hairs are on the bed sheets. She showed me some rooms but all of them are worse. We had no choice because we can’t go to other place with my children. However, we asked some extra bed sheets and replace them by ourselves. There were too much noise from outside. It seems to me that I was sleeping on the road.

Family_with_children

10/10

Exceptional

19 May 2026

Cherika

Breakfast menu was good. Room was clean and everything in the room worked.

Family

4/10

Poor

18 May 2026

Oluwayemisi

The kitchen and the appliance are just ok. dirty floor with an old bathroom

Friends_and_family Family

10/10

Exceptional

17 May 2026

Tiara

Great customer service and I love the location. Every room I had was worth the money

Friends_and_family Family

10/10

Exceptional

17 May 2026

Marian J

This is a nice property with very helpful and friendly staff!

Friends_and_family Family

10/10

Exceptional

15 May 2026

Thomas

Clean

10/10

Exceptional

13 May 2026

Sechaaro

Love it. Very clean and they make sure everyone’s needs are met. Highly recommend

Friends_and_family Family

6/10

Pleasant

05 May 2026

Thomas

Well I picked this motel because it served a contental breakfast NOT LOL my husband went down at 630, nothing and they were supposed to have breakfast at 6am.

Self

10/10

Exceptional

01 May 2026

Derrick

The hotel is awesome I didn’t like how I had dried my clothes for 66 min and they was not dry.

Partner

4/10

Poor

28 Apr 2026

Christie

The property is not clean. The room was clean however the lobby has old worn furniture, the carpet is extremely dirty throughout the property, there was no hot water in the bathroom, the room smelled of stale cigarettes. For the most part the staff was friendly. There’s is always one who is difficult and there was one but overall the staff was friendly.

Self

2/10

Poor

24 Apr 2026

Rachel

I will NEVER stay here again in my life. It has a bad Odor I. The hallways and rooms. The rooms are very dated. The environment is a sleep with a gun type of environment. The sofa had hairs on it like it had never been cleaned before I got there. I pulled out the sofa bed and there was stains on the sheet. They charge for every little thing. I will need hotel therapy after this stay. Worst experience ever.

10/10

Exceptional

21 Apr 2026

Drake

Clean hotel in a quiet area. Helpful staff.

Self

6/10

Pleasant

14 Apr 2026

stephanie

Didnt like the bed could have been better and the door wouldnt open right away it took like 6 tries

Partner

8/10

Excellent

12 Apr 2026

Jennifer

Staff was wonderful, property was a bit outdated.

Family_with_children

10/10

Exceptional

09 Apr 2026

monica

The location was a bit creepy only because it was dark when we arrived. But staff was very friendly and helpful will stay again next time I visit Memphis

Friends_and_family Friends

2/10

Poor

01 Apr 2026

Ed

I DO NOT recommend. There was no TV at all and no internet as advertised. We got the suite and it didnt have any of the dishes available. Its was super warm even with 2 ac units on. NOT what we was expecting to say the least

Family

8/10

Excellent

25 Mar 2026

Guy

Good

10/10

Exceptional

22 Mar 2026

Michael

Yes everything was great

Self

6/10

Pleasant

15 Mar 2026

Kenneth

Okay for the basics. Definitely no frills

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Janet

The room was nice and clean. The atmosphere was pleasant.

Partner

2/10

Poor

16 Feb 2026

Danielle

Room was gross. Old and dirty. They did not have hot water. Tv remote did not work. Got this room due to the kitchen and they were limited on dishes, utensils, pans etc. sick did not work, bathtub flooded and we had dirty Luke warm water covering our feet and ankles upon showering. Tv remote did not work and we were replaced with I one that had missing buttons. I spoke to the front desk about our issues only to be told maintenance was only available part time and would have to enter our room without us being present. - made me super uncomfortable considering the location and premises. The front desk manager would not move rooms after 3pm which made it even more difficult and not accommodating. In the end they did not have any other rooms to switch us to so I had to have Expedia get involved and request a cancellation for the remaining three nights i was scheduled to stay. (I Booked 4). They refunded me two nights and made me pay for 2. Although they promised to refund it all as it was their fault for all of the issues. Not happy. The room was a basic double with pull out sofa. Hotel was dirty. Breakfast is a “grab and go” breakfast. Muffins coffee and orange or banana or apple granola bar etc. not happy with all the limitations after making management aware of the issues. This hotel needs a major renovation. Very old and 90s style. The extended stays I’m used to in Orlando are modern and up to date. Won’t stay here again. Wouldn’t recommend it.

Business_and_leisure Family_with_children

8/10

Excellent

16 Feb 2026

Mary

What we needed for a one night stop while traveling.

Family

4/10

Poor

16 Feb 2026

Michael

The checkin was good and the lady who checked is in was excellent.

Business

8/10

Excellent

15 Feb 2026

Leslie

Staff, clean rooms

Partner

4/10

Poor

09 Jan 2026

Thomas

There were people out in the hallway most of the night making noise. Check in people were to busy talking with each other. I couldn't hear their questions for all the background conversations.

Business

10/10

Exceptional

07 Jan 2026

Tyraniece

All the above great staff

Business_and_leisure Pet

10/10

Exceptional

06 Jan 2026

Tyraniece

I love how the room made its comfortable clean ❤️EASY CHECK IN DETONTE FRONT DESK CLERK VERY LAID BACK & AWESOME 🥳MADE US FEEL VERY WELCOME GIVE HIM A RAISE 💲💲💲 WOULD HIGHLY RECOMMEND ESPECIALLY IF YOU A FAMILY 💯

Business_and_leisure Family_with_children

4/10

Poor

03 Jan 2026

Jackie

The room smelled bad. The shower wasn't clean still had the previous people foam from soap on the wall. Walking down the hall a couple of doors looked like someone forced their way in.Request a room with sofa bed but got a hospital chair that turned into a bed .

Friends_and_family Family

2/10

Poor

27 Dec 2025

Chandre

We waited for a long time for someone to finally come to check us in. We finally get into the hotel room and it’s DIRTY, there was someone’s used soap still in the shower. Honestly the dirtiest hotel I have ever been in. One star all the way… ridiculous.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Shaina

Clean and quiet

Partner

6/10

Pleasant

04 Dec 2025

Ren

The heater was extrememly noisy. Every so often it made the grinding noise. I had to turn it off to sleep.

Leisure Self

2/10

Poor

06 Nov 2025

Hector

Room extremely dirty, bathroom pee all around
Bad experience, I had 2 nights reservation after the first night I decided to book somewhere else and lose that night.
Staff was nice

Business_and_leisure Self

2/10

Poor

06 Nov 2025

Dena

We were given the key to our room and when we opened the door we walked in on someone getting into the shower. The entire room REEKED of animal urine and feces. I don’t understand the high reviews but definitely don’t trust them! Also, got to breakfast at 7:30 to be told there wasn’t any breakfast. Never again. We debated just sleeping in our vehicle.

Leisure Family

10/10

Exceptional

03 Nov 2025

Trenton

Clean room and nice staff

6/10

Pleasant

29 Oct 2025

Laura

I appreciate the affordable rate and the suite style layout instead of a basic studio. However, the check-in experience could use some improvement. I arrived around 9 PM and it took about 10 minutes for someone to come to the front desk. Once there, the staff member struggled to process my third-party payment through Expedia and we had to make several calls before I could finally get my room key.

The room itself was fine but very minimal, no basic supplies provided in the continental breakfast was only prepackaged muffins and granola bars. It’s an OK stay for the price, but there’s definitely room for improvement in both service and amenities.

Leisure Family

10/10

Exceptional

04 Oct 2025

Edward

Clean room

8/10

Excellent

19 Sep 2025

Tony

Great staff

Family_with_children

10/10

Exceptional

27 Aug 2025

Donna

It was quit, price, area, and staff

10/10

Exceptional

23 Aug 2025

Verified traveler

Staff are VERY welcoming, very clean amd quiet place. Feelslikw home

2/10

Poor

15 Aug 2025

LATANYA

The staff was nice and check in went smoothly. But there were used towels in the bathroom and #2 in toilet. The sheets were stain and the floor was dirty. If the noise from the kids didn’t keep you up at night the loud air conditioner did.

Leisure Self

6/10

Pleasant

07 Aug 2025

Lucinda

Waited 20 minutes at check in for anyone to show up. Person was not welcoming at all. No smile. No personality. Only spoke when he had to.
All glass surfaces (windows and doors) were very dirty.
Mattresses were great!
Breakfast was gone by 830 even though they were supposed to supply it until 9:00.
Very disappointing.

4/10

Poor

28 Jul 2025

Bill

The hotel is very outdated and in need of serious upgrades. The staff are doing a great job with what they have, but you can only paint over holes so many times. Pool was closed prior to our check in. I would of never booked this hotel if I knew the pool was closed. Very disappointed kids when they saw the lime green jello water in the pool.

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Verified traveler

Won't be staying here again.

This place was sufficient for my stay. I do want to make a couple of points. If you have mobility issues and you have a pet you are going to be placed far from the front desk. A simple walk down a hall is very difficult and painful for me. However, difficult or not, you must take your used towels to the front desk in order to get new ones.
Similarly when you have trash you must take it to the dumpster.
When I booked my stay the price said it was all inclusive and yes, I had included my pet. When I arrived to check in I was told this was not the case and I paid a hefty fee. In other words I could have stayed somewhere closer to my reason for the visit, in the end the price would have been comparable.
The space was perfect for my needs and it's really too bad the rest of it could not have been more accommodating.

Self

10/10

Exceptional

30 Jun 2025

Cheryl

Indie not like staying in a small room with a person in a wheelchair

Leisure Family_with_children

4/10

Poor

09 Jun 2025

Verified traveler

Room was very small, run down. It's a maze to get to the hotel and it's very junky outside the building and surrounding area. The halls smelled of weed. We not be returning!

Friends_and_family Family

2/10

Poor

09 Jun 2025

Jennifer

Not clean; smelt like skunk
Stained carpet, walls and tub.

Friends_and_family Friends

6/10

Pleasant

06 Jun 2025

Stephen

This is less than a 2 star hotel. They were supposed to supply cooking and eating utensils. They had no bowl or large plates and only one drinking glass. (There were two of us) Drawers in vanity and kitchen cabinets would not open all off the tracks. Room 143

Business Family

4/10

Poor

25 May 2025

Mike

Absolutely the worst place I've ever stayed

It was dirty it was just nasty the TV was crooked on the wall the chair had a hole and a rip in the middle of it there was Roaches on the floor it stunk very bad

2/10

Poor

17 May 2025

Italy

Room terrible dirty , found condom in toilet dirt on the wood floor wet stains on table top I’m not sure this room was cleaned before my arrival . And felt extremely unsafe

Business_and_leisure Family

2/10

Poor

11 May 2025

Kelly

It was horrible the first pull out bed was bad.
The night clerk was rude. They are not kid friendly. Babies will cry when they cant talk.

Friends_and_family Family

4/10

Poor

11 May 2025

katrina

My room was molded from the air conditioning leaking

Leisure Self

4/10

Poor

06 May 2025

LaShonda

The property is old and there is visible wear and tear on many of the windows, walls, and doors. This property needs to be rehabilitated.

Business_and_leisure Self

8/10

Excellent

30 Apr 2025

Ashley

Very nice staff

Leisure Partner

2/10

Poor

29 Apr 2025

Verified traveler

Not what it looked like online. I would never stay here again or recommend it to anyone.

Friends_and_family Family

4/10

Poor

17 Apr 2025

Richard

The irony is rich. The room was very nice. It was clearly designed for extended stay. The facilities (what I saw) were well kept.

The first problem was that it took the desk clerk awhile to show up to check me in. There was a sign saying he/she was assisting another customer. But he had food on his mouth when he finally appeared out of the back room.

The fire alarm went off late in the evening. A resident said he smelled something on the second floor, like food burning on a stove (that hasn't been confirmed).

Finally, and the worst thing, someone (or more than one person) started going out and into his/her room at 2 a.m., and didn't ease the door shut. The door slammed shut at least eight times between 2 and 3 a.m.; the sound seemed amplified down the hallway. No one in management came to check on things and see if the person could be quieter. I finally had to take a melatonin to get back to sleep.

The place seemed more like an apartment building than a hotel. Nice facilities, but poorly managed. Maybe they're used to people making noise all night. I won't stay in an Extended Stay hotel again.

Leisure Self

10/10

Exceptional

13 Apr 2025

Cliets

Perfect for families

Leisure Family

10/10

Exceptional

06 Apr 2025

Eddie

The staff was very friendly and helpful. I would definitely stay again and recommend family and friends to keep extended stay in mind when needing to check in somewhere.

Partner

10/10

Exceptional

06 Apr 2025

brian

The staff is the best

Leisure Self

10/10

Exceptional

06 Apr 2025

brian

The staff is amazing

Leisure Self

2/10

Poor

03 Apr 2025

Trinetta

The room had me itching- Couch has urine stains and urine odor.

Leisure Family

2/10

Poor

31 Mar 2025

Alfred

Fridge didn't keep anything cold. The pullout sofa was horrible and couldn't sleep the windows were able to be opened from the outside

Leisure Family

10/10

Exceptional

20 Mar 2025

Derek

Overal perfect

2/10

Poor

28 Feb 2025

Joshua

Stains all over flooring. Mold on ceilings and walls in bathroom. Dirty countertops. Cabinetry filthy. Pillows smelled awful.

Leisure Family

10/10

Exceptional

25 Feb 2025

tammy

As usual the amazing staff ,very friendly

Leisure Partner

10/10

Exceptional

23 Feb 2025

James

Very nice

10/10

Exceptional

16 Feb 2025

Derek

This hotel made me feel like I had a mini apartment/home!! Great stay and nice room size. I just wish it had a tv in the room lol

Leisure Family_with_children

10/10

Exceptional

09 Feb 2025

tammy

Very satisfied still here now amazing always

Leisure Partner

4/10

Poor

08 Feb 2025

Dana

Date night all wrong

Check in great room was so dirty (urine on toilet and floor)ask to change was told couldn’t but after photos sent to manager we were moved to a lot smaller room not. Suite which we paid for.. after moving room had evidence from previous guests hair, cap pen, dirty tissue in drawer… was not a great experience

Partner

10/10

Exceptional

01 Feb 2025

brian

Quite

Business_and_leisure Self

10/10

Exceptional

21 Jan 2025

Jason

Everything

Business_and_leisure Self

10/10

Exceptional

18 Jan 2025

katrina

I loved that the building was well maintained. The room was clean and appealing. It reminded me of extended stay when they first open will start again.

Leisure Self

10/10

Exceptional

16 Jan 2025

tammy

This is the beat hotel to stay the staff is always amazing Shantae always take great care of us her personality is amazing she really brings life to the hotel wit her beautiful smile and caring heart we have been here for almost a month now and we absolutely love it here

10/10

Exceptional

11 Jan 2025

tammy

I love this hotel the staff is amazing Shantae always make us feel welcome and greet us with her beautiful smile and she always makes sure we have everything we need
Thank you Shantae for being the best part of this hot

Leisure Family

2/10

Poor

06 Jan 2025

Stacie

Elevator didn't work

Leisure Friends

2/10

Poor

01 Jan 2025

Darrell

Not terrible could be better but it was affordable

Leisure Self

10/10

Exceptional

30 Dec 2024

brian

The staff is the best

Business Self

10/10

Exceptional

24 Dec 2024

Toyshell

Na

Leisure Self

10/10

Exceptional

06 Dec 2024

brian

Always clean

Business Self

10/10

Exceptional

06 Dec 2024

brian

Helpful caring employees

Business Self

10/10

Exceptional

06 Dec 2024

brian

Most pleasant helpful caring employees go out there way to make sure your stay is a good experience

Business Self

2/10

Poor

06 Dec 2024

Motaz

Its not clean nd not comfortable

Business_and_leisure Partner

10/10

Exceptional

05 Dec 2024

Denise

The property was nice with plenty of parking and the rooms were clean.

Leisure Family

10/10

Exceptional

05 Dec 2024

Mary

Cozy 😌

I love the overall stay here. It's quite and nice the team here is very respectful and helpful. I would choose them again and again.

Self

2/10

Poor

30 Nov 2024

Morgan

We stopped in here after booking online while traveling through home from vacation. Check in took a long time and she wasn’t sure where our room was because she was new-not her fault. But the outside had people hanging in their cars, yelling and stumbling around. I got back out to the car with my family and didn’t feel safe enough to park or go back in. I’m sure I just lost out on the money but we left and never even went into the room

Leisure Family