AmericInn by Wyndham Memphis East

United States , Memphis - TN
Memphis, 1556 Sycamore View Road
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100 reviews shown

2/10

Poor

02 May 2026

Jon

Disgusting and gross. WIFI would not connect. Only one elevator was working, and it was SLOW! Breakfast was late and seriously lacking. Front desk was rarely staffed. The bathroom was the only clean area in the building. Never staying here again.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jordan

Everything good

4/10

Poor

08 Apr 2026

Patricia

Not as advertised! Booked a room with fully handicapped bathroom - grab bars for both toilet and shower, hand held shower head. Refused 1st because no grab bars for toilet. 2nd was passable until I went to take shower - no bath towels. 2 phone calls and 25 mins later finally received then no hot water in bathroom! 3rd room finally ok. But all rooms not really clean. Trash under furniture, stuff left in fridge, small trash can that dirty when bag removed. I was appalled that Wyndham had their name on this place. Rip off.

Self

2/10

Poor

31 Mar 2026

Michael

STAY AWAY!! Rooms were dirty! Hotel not in a safe area. Blood on sheets , room hadn't been cleaned, we ended up leaving it was so bad! W booked 2 rooms and they were both in the same condition. DO NOT BOOK HERE!

Family_with_children

10/10

Exceptional

24 Mar 2026

Carlos

Yes and yes

Partner

6/10

Pleasant

23 Mar 2026

Chris

Cleanliness of room could be better

4/10

Poor

15 Mar 2026

T'ara

Its a wonderful hotel but it just got some things about it that need to be done to it like always keep it clean

Partner

2/10

Poor

10 Mar 2026

Rosemary

the pool and the hot tub was unavailable the pool was drained and the people they are letting in there you wouldn't even want to get in behind them

Friends_and_family Family

2/10

Poor

07 Mar 2026

Cheyenne

Room would not lock properly, the room was absolutely disgusting, there was broken stuff in the room including the lock, looked like the room had been broken into. There was kitty little everywhere. The toliet seat was broken. Toliet was dirty. The shower curtain rod clearly was ripped out of the wall, no shower curtain in the room bathroom door was torn up. There was burn holes in the blanket. Stuff on walls, lamp shades and curtains. It was terrible was driving half way across the country, New England to Texas. This was our on stop after 24 hours in the car, we checked right back out and keep driving, I would rather sleep in my car then in their room

Pet

2/10

Poor

01 Mar 2026

Beverly

Room is horrible as smelling, not even clean, not safe in this area, not enough towels, need remove the pic of indoor pool as no water in there, drug dealer around in this area! No breakfast for us

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Dasia

Staff were very friendly and welcoming!

Family_with_children

2/10

Poor

25 Feb 2026

Makayla

Had mold

10/10

Exceptional

22 Feb 2026

William

friendly staff

Family_with_children

10/10

Exceptional

22 Feb 2026

Tara

I just wish they had breakfast

2/10

Poor

16 Feb 2026

Michael

The staff were nice but the hotel was filthy. First room had broken toilet. Second room was crawling with bugs and roaches. Third room was equally as bad as the first two. I wanted to leave after second room but they offered to upgrade, I appreciate the gesture but third room looked like a murder scene. I had to leave and find another hotel to sleep in.

Leisure

2/10

Poor

16 Feb 2026

Ronnie

The room was dirty and the water was brown. I slept in a chair because a roach crawled on the bed and another in the sink

Business

2/10

Poor

15 Feb 2026

ANDREW

The room had a horrible smell to it. The hotel is rampant with prostitutes, drug dealers, and drug users. A bunch of homeless congregate around the parking lot and hotel. Does not feel safe at all. The whole place smells like marijuana. The staff was friendly. Thats about the only good thing about the place. The room was dirty and nasty. Pillows, sheets, curtains, floors were all stained and full of cigarette holes. Avoid this place, especially if you are traveling with children.

Business Self

2/10

Poor

15 Feb 2026

Joseph

The absolute worst hotel I’ve ever stepped foot in. Room was filthy, had mold, stains and drawings on the sheets. I immediately walked out of this hotel and went somewhere else. DO NOT STAY HERE

Leisure Partner

2/10

Poor

14 Feb 2026

Georgia

We were in the middle of a 14 hour drive home and needed to stop. Should have known better once I got there, lots of people loitering at the door and a lady who was up to no good checking in. We got to the fifth floor, and the entire floor hall smelled like marijuana. Once in the room, there was what appeared to be either a wig or large amount of hair in the tub, blood stains with cigarette burns in the curtains , and cockroaches crawling around all the walls. We left about five minutes after we checked in and proceeded to drive the remaining seven hours. The staff attempted to offer a suite but after that there was no way.

The ONLY good thing was how helpful the Hotels.com staff were about a refund and understanding.

Friends_and_family Family

4/10

Poor

01 Feb 2026

Natalie

The friendly receptionist was the best part. We would never stay here again, very run down even for a budget hotel trash every where outside and dog feaces, middle doors broken inaccessible, elevators broken, the the room door would electrical shock us when we touched the handle, we even had a man with no idea w let himself into our room and when I blocked him he said he was here to check the water. No breakfast at 8am when we went down and no access to the pool or facilities as advertised. Overall very disappointed

Friends_and_family Family

2/10

Poor

30 Jan 2026

Fred

I wouldn’t recommend this place to a homeless dog, because there wasn’t nothing to eat for the free breakfast. The coffee was the same color as the water. The elevator that’s closest to your room doesn’t work, the only working elevator sounds like it’s fallen apart when it gets to the fifth floor. Staff super nice, but don’t have a clue what’s going on around the building. On Tuesday two days after I got there, there were six sheriffs outside the main doors arresting someone with gun drawn. I talked to a sheriff a couple days later about how high the crime is. He told me as long as I kept my head down and didn’t talk or have any kind of conversation with anyone. I’d be safe. I’m thinking the next time I decide to stay anywhere close to where that hotel is. I’ll be in an armored vehicle with body armor And no less than 2 to 3 guns on my possession for my safety only. It’s sad that the company that states it’s part of this American Inn hotel. Is actually upfront to get your business. Please do not stay here unless you’re desperate and don’t care about your safety. The breakfast only contained a coffee maker probably use in the water from the faucet which is brown. The milk was in a gallon size and half used, the juice machine was broken so there was no apple juice or orange juice or just plain water. Then they had 10 roll like things with white icing sticking out the top of them and two different kinds of cereal. And that was it for breakfast which sucked.

Business

2/10

Poor

10 Jan 2026

Tania

Very dirty and run down hotel. First tip would have been that you can not enter into the hotel without being buzzed in. Asked for a cash deposit of $50 upon checking in. Would not take anything else but cash. The shower had barley warm water, one towel and one pillow each for a king size bed. We left at 4 am the front desk required the original receipt from the $50 to return the money. Was never told that as the receipt was in the vehicle with my husband that was loading the truck. Elevator not working and over some of the signs with written profanities. Spend the extra and stay somewhere else.

Leisure Partner

4/10

Poor

08 Jan 2026

John

The pool and hot tub were not open, all of the doors were locked to the building, we had to be buzzed into the building through the front door. There first room we were in was a suite, the tv didn't work, there were cigarette burn holes in the comforter, no towels, and the smoke detector kept beeping. We had to replace the battery ourselves and still weren't able to fix the problem. We were moved to a smaller room when we didn't want to wait until the next day for maintenance to fix the smoke detector.

Friends_and_family Friends

4/10

Poor

02 Jan 2026

Michael

The place kinda smelled. One of the elevators was out of service and one of the side doors was jammed shut. Also our king sized bed only came with 2 very small pillows. there was a hole in our wall and the toilet didn't work properly

Leisure Pet

2/10

Poor

29 Dec 2025

Lillian

Junkies standing around outside waiting for you to leave your vehicles, predators following women annd infants around in the lobby and halls openly cat calling them while the front desk attendant just watches. The elevators are engraved with swastikas and other racist symbolism. The rooms, well, the entire place reeks, the carpet in the rooms is wet, the beds were not changed, blankets stained to all degrees, the sinks ran brown water, there was still someone else’s toothpaste smeared on the counters, if they don’t even wipe down the counters imagine what else they don’t clean…. The bed (king size) came with two throw pillows, nothing else. We asked the front desk for more, she said “give me ten minutes” and was never seen or heard from again. The tv remote did not work, and the phone was completely broken into pieces and shoved into a drawer. Our room key worked to get us into the room and then never worked again. Everything about this place was a disaster.

Leisure Family_with_children

2/10

Poor

19 Dec 2025

Kim

Staff locked me out the hotel several times it’s below freezing rooms smell old n unscented stains on sheets stains in tubs nothing in the hotel work it’s just awful

Business Family_with_children

2/10

Poor

30 Nov 2025

CEDRIC

This place is not a hotel, nor is it a three-star hotel. It’s incredibly insecure! I’ve traveled extensively, but this place has been a nightmare. There are no regulations in this country, and it’s like a tier-two world place.

That’s why, naturally, my family said no to sleeping there.

Friends_and_family Family

2/10

Poor

30 Nov 2025

Jesse

Nasty room!!! Dirty and pool was not even in operation.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Billie

Bed cover had cigarette burns, towel rack, toilet paper holder broken and on the floor. Used bat of soap in shower.

Friends_and_family Family

2/10

Poor

19 Nov 2025

Jessica

Everything was horrible and nasty

Leisure Family_with_children

2/10

Poor

11 Nov 2025

Matthew

I've stayed in many budget friendly places and this was the 1st one i felt disgusted. When checking in the employee was playing a handheld game and literally ignored me.Later i realized he did not give my ID back and same thing he played his game and ignored me and my ID was still in the printer. The room looked like they just remake the bed without washing anything and when i layed down i started to ITCH ! homeless and prostitution in the parking lot. You have been warned.

Leisure Family_with_children

2/10

Poor

09 Nov 2025

Charlie

It was not a very clean hotel, it felt like a one star hotel, there was no security gate, random people just hang out outside the hotel, it felt like someone in the hotel was smoking some kind drugs in one of the rooms, I went into my room and left in within 5min of being there, I could not stay there, I just drove back to Atlanta with no sleep, it was safer

Leisure Family_with_children

2/10

Poor

09 Nov 2025

Jaimeelynn

Disgusting- broken- nothing like the pictures no pool not hot tub... terrible..really would like my money back- sheets had a written Q on them with mark.. toilet ran all night.. moldings coming off wall and leaked with water marks- dead fly in wall- elevator broken n the one that worked had disgust and dirty all on the floor.. I feel bad for anyone that works there or stats there

4/10

Poor

08 Nov 2025

Paula

Door cracked. No toilet paper. Few towels in room for 4. Holes in linens. Dirty walls. Overall pretty sketchy for a Wyndham property. Smoke detector missing.

Friends_and_family Family

4/10

Poor

04 Nov 2025

Magen

The night we got there there was trash piled up by the elevators and piss stained towels outside of rooms in the floor as we walked to our room.

Leisure Partner

4/10

Poor

19 Oct 2025

Selvapriya

Most of the rooms lack cleanliness. Dirty towels, mattress, and bathroom are very dirty. Mattress covers have holes. AC takes forever to cool. They switched the rooms for us .. But still, the room is quite dirty. Nothing is provided for breakfast except for coffee, and cereal.

Business Family

2/10

Poor

17 Oct 2025

Tricia

The room was not cleaned properly. The blankets had cigarette holes on them. The bathroom light did not work! (Luckily my son brought a flashlight). The room only comes with 2 towels and 2 rags. I asked for 2 more since i had 3 kids with me. Front desk refused to give me any. The ice machines don't work. The parking lot makes you not want to get out of your car. People who on live on the streets wander around the parking lot all night.

Friends_and_family Family

4/10

Poor

14 Oct 2025

Delilah

roaches rooms look like kids just have a ball doing whatever they want sheet was dirty things broke smoke detector's off sprinkler covered with bags homeless in and out the building prostitution happening inside outside all around the building. I didn’t know it was a prostitution hotel till a friend told me lord

Self

2/10

Poor

13 Oct 2025

richard

light out in shower, smoke detector in ceiling removed, both elevators out of order, no light in stair well at the 4th floor, stairs were dirty with trash, curtains couldnt be made to completely cover the windows, letting in bright light.

Self

6/10

Pleasant

13 Oct 2025

Angel

Not bad for a quick overnight stay on a long road trip. Staff was extremely friendly. Only complaint about the room was there was visible mold present on the shower curtain which raised questions about the overall cleanliness of the room that I could not see with my eyes. Also there was no free breakfast as advertised, thankfully there’s a Waffle House within walking distance if you need coffee or some breakfast fuel before hitting the road again.

Business_and_leisure Self

2/10

Poor

06 Oct 2025

Darron

This is a crack hotel. They have drug dealers hookers and all kind off people outside the front of the hotel all night making a lot of noise. They didn’t have breakfast. The rooms are very dirty with cigarette holes burnt into the bed sheets. The smoke detector was ripped out of the ceiling.

Partner

2/10

Poor

26 Aug 2025

Verified traveler

Filthy Place

First I pay for this room on hotels.com and then I had to pay for the room AGAIN at the location?? The room was filthy toilet made a hissing noise every 15 minutes. Shower was moldy and dirty. Towels were stained and dirty roaches in the light. Cigarette burns on the bedding stains on the bedding pillows dirty curtains wouldn’t close all the way. Don’t waste your time or your money. I stayed for 4 hours and left

Business

2/10

Poor

22 Aug 2025

Kaveh

Super dirty, very bad smell, not operational elevator, a lots of bugs, rusty water. Worst place in whole my life

10/10

Exceptional

22 Aug 2025

Tracey

Room was clean and beds were very comfortable.

Business

2/10

Poor

16 Aug 2025

jason

The whole area is nasty the hotel was not clean drug addicts all over the whole area was not nice the first elevator was out not a good

Friends_and_family Family

2/10

Poor

12 Aug 2025

Preference

Where do I start? First, the check-in there's a 'fee' of $50 that's not listed on this website, for damages that could possibly occur. Honestly, they should pay you to stay here! The neighborhood USED TO BE a decent area, but not so much anymore! Second, the room was disgusting, dirty, dust inches thick in the vent above the toilet, brown water coming from the tub faucet, smoke detectors with NO batteries, sprinklers covered up by plastic, windows so thin you could hear EVERYTHING outside. Random kids running in the parking lot and up and down the hallways, the elevator closest to the lobby didn't work, and that's just the TIP of the iceberg. Stay here, and YOU WILL regret it!! If I had other means, I would have stayed elsewhere!!

Business_and_leisure Partner

6/10

Pleasant

03 Aug 2025

Danielle

The property was sketchy. When I tried to get in to check in the door was locked and the person wasn’t watching the cameras. The parking area was not secure, the doors which were supposed to open via keycard were locked after a certain hour and it made me and my daughter feel unsafe. The rundown condition of the building and the room was not a good look either. But you get what you pay for and I got no rest.

Leisure Family

4/10

Poor

29 Jul 2025

Eric

Arrived to find the hotel did not meet listed images. Parking lot and grounds overgrown and in poor repair. Broken items and clutter visible (piled up against the inside of room windows facing the street). Lots of people wandering through the parking lot who did not appear to be guests. Family did not feel that we or our vehicle would be secure overnight. We decided to drive on another 10-15 minutes to find hotel for the evening.

Friends_and_family Family

2/10

Poor

29 Jul 2025

Verified traveler

My first ever review. AC in room was not good, kept it cool enough 😒… Room key stopped working TWICE, on a 3 night stay. Didn’t try pool, was hot in there anyways, and like 80/90 outside. Food?!? Ha! Only coffee too. Drink( I think they took orange/apple juice out on purpose to save $) food? No syrup, croissant looked deflated and old, uh, food? I forgot what was in the one, was like 1 thing? , but other looked like harden milk(no not gravy). There was no do not disturb card. They didn’t anyways. I can’t say the people were bad. Can’t say the people were bad, just didn’t interact, the one local receptionist was nice? But they let … people loiter outside, maybe selling drugs, idk. I expected more from Americinn, I know the area wasn’t the best, but come on. Overall, a little disappointed, expected more, food… beverages, and AC, were key point, they rest is whatever, idk why the key didn’t work, annoying at that. I came knowing it wasn’t a great area.

Partner

8/10

Excellent

27 Jul 2025

jamie

Sufficient Enough

I came in to the hotel with a locked front door (key only access) and no one at the front desk to let me in. Once let in by a young man I assumed was a guest, I stood at the desk for 3-5mins waiting to be checked in and given my room key. A disgruntled worker stormed into the lobby during my check in yelling and cursing at the man who was checking me in ( I assume the shift manager) . He did not apologize for the disruption. The elevator was broke and the low lit stairwell smelled heavily of urine and trash. My room was nice and clean and l felt like hit a one night stay, my accommodations were sufficient.

8/10

Excellent

26 Jul 2025

Alysha

I loved my experience just the water coming out the faucet was brown

Business_and_leisure Family

2/10

Poor

24 Jul 2025

Preston

Toilet would not flush correctly. Found dirt, crumbs, and blue nail in sheets. Vent was missing in bathroom and full of dirt.

2/10

Poor

13 Jul 2025

debra

Dirty unkept property smells of cigarettes and drugs. Homeless people out the front and Prostitutes around the motel feeling very unsafe cars trashed in the carpark. In the room no towels dirty carpet and bathroom air-conditioning not working. Pool area so hot hard to breathe, shopping trolley's in the pool area and very dirty broken furniture. Went to reception requesting our money back and we were told sorry we can't due to paying in advance to Expedia. We booked 4 night's left and stayed else were. Lost our money but safety is more important. Pictures of the Motel are not correct. Terrible Motel don't book it.

Leisure Family

2/10

Poor

05 Jul 2025

Chocolate

Nothing was right this was the worst hotel I ever stayed in

Leisure Partner

8/10

Excellent

03 Jul 2025

Renata

Breakfast is very limited and so many knats

Leisure Partner

2/10

Poor

02 Jul 2025

Natalie

Relieved to leave

From no AC initially (I had to plug in the unit myself and it never cooled to our desired temperature all night long) to a filthy tub leaking brown water nonstop to an unstable toilet to a broken elevator to a nasty pool to a severely lacking breakfast to broken fixtures in the room, it was a bad stay. The staff was very unhelpful the entire stay. I was relieved to leave. I have never left a 1 star review before, but this was truly horrible.

Friends_and_family Family

4/10

Poor

23 Jun 2025

Verified traveler

When I got into my room there were no towels anywhere in the room when I asked for them it took a whole day for me to finally get some towels. When I turned the shower on the water was brown and not clean. I stayed here 4 nights and 5 days my room was never cleaned and no one even attempted to knock on my door and clean it my whole stay. The breakfast area was a mess the juice machine leaks all over the counter and was never cleaned. The milk dispenser leaks and also gets all over the counter. Just pour up keep of the facility overall. The staff was very kind but that only goes so far.

Business

2/10

Poor

18 Jun 2025

david

I went to my assigned room and smelled horrible, AC didn't work, and TV remote didn't work. Went back and got "upgraded" to a suite. Yes it was bigger, didn't smell as bad, AC worked OK, but the TV remote didn't work. Curtains for room and bathroom were disgusting (I felt bathroom curtain had blood on it). I felt the sheets were probably not even washed. I only stayed 1 night and asked for my money back for the remainder of my scheduled stay. The afternoon lady was really nice, she dropped off an Ironer for me, and totally understood the situation. 5 stars for her.

Self

4/10

Poor

09 Jun 2025

Robin

Was not clean

2/10

Poor

09 Jun 2025

Kathryn

Do not stay here nothing but trash drug dealers

I would not recommend this hotel to nobody when we get there. They have drug deals in the parking lot. If we wouldn't have paid for this hotel online, I wouldn't let a stranger's dog spend the night there. They gave us one room. The TV does not work, so they take us out of that room and put us in another room. The floor wasturdy, there was no air conditioner. No coffee pot. They tell you not to smoke cigarettes in here. No problem. My sister and I respect that we smoke. Cigarettes outside the whole hotel rec. Nothing but marijuana kids will not children. Young adults running around making noise all night long.6 o'clock in the morning.They finally calmed down

Friends_and_family Family

2/10

Poor

08 Jun 2025

Latroy

It was not a good experience towels dirty rooms still look dirty even when clean

Self

2/10

Poor

31 May 2025

Pawel

Dirty entrance windows, dirty carpets, elevator. Holes in the
closet door, broken fixtures, removed smoke detector with exposed wires. Stinks in the stair case. Very scares breakfast items.

Business_and_leisure Friends

2/10

Poor

31 May 2025

Shanea

The room I was given had cockroaches in the bathroom, I thought they were dead until they scurried around the toilet. The toilet had urine around the bottom that meets the floor. The room smelled like urine and weed.
The towels are like dishrags, not towels. The Closet door was kicked in and had a huge hole. Dust on the furniture, the chair at the desk was peeling. Its littleraly 2am and I am afraid to go to sleep. I have never been to Memphis, and I had no idea where I was booking, but apparently its the worst area you can be.
The staff member came up and walked me to a new room, a little cleaner and no roaches that I can see. He was kind and told me to check out and go to another area of Memphis that is safer.

Business_and_leisure Self

2/10

Poor

27 May 2025

Natacha

Strong unpleasant smell in the hotel, the bath was not clean, the smoke detector was removed and breakfast not available due to low numbers of guests at the hotel. The staff was helpful and friendly.

Friends_and_family Family

4/10

Poor

26 May 2025

April

People were nice. But the place needs a good over hall. The ac was broken, no breakfast like the website says.

Leisure

2/10

Poor

22 May 2025

Walter

Holes in walls, holes indoors, torn furniture, stained and worn sheets. Bath tub broken, cracked walls, water didn’t shut off. Sink drains stopped up. Sight glass in door missing. Breakfast was served as stated at check in.

Leisure Self

2/10

Poor

20 May 2025

Zacc

Absolutely horrible!

Leisure

2/10

Poor

18 May 2025

Kimberly

No hot water had to move twice and still no hot water. Have the outlets did not work no shower curtain in shower area no soaps to wash hands with or bath with. Not looking the best shape on the inside of hotel.

Leisure Family

2/10

Poor

16 May 2025

Marcella

That was the worst room that I've ever stayed in. It was dirty and the covers smelled like pee. There was paint peeling off the walls and live wires hanging from the ceiling. I took pictures; if you want them please email me

Partner

2/10

Poor

02 Apr 2025

Ruth

Never again! The first thing that you noticed when you walked in was a whammy of marijuana and tobacco smoke. The halls and elevator were even worse. The staircase smelled like urine, had somebody's false eyelashes on the floor and goop stuck to the wall. The carpet had been removed from the staircase and was just disgusting! We got into our room, and fortunately it did not smell like smoke. However, it was filthy, and the toilet had flooded in the bathroom and out onto the carpet.

We went down to the desk and told them what the problem was, and they gave us another room. We went back up stairs and discovered that, that room was saturated in marijuana and tobacco smoke. And can I say it was also disgusting.

So back down we went. We were then given the big suite in the hotel. Once again, marijuana and tobacco galore. The toilet in that room also had issues, the bed and furniture had cigarette holes burnt into them, the desk had dry food, stuck to it , and I felt like we needed to take a shower, just being in that room.

So back down, we went again, and just asked for a refund. It was so gross there! Physically, I couldn't stay there.

Leisure Partner

2/10

Poor

31 Mar 2025

Carmelita

The condition and setting ugh

Self

2/10

Poor

31 Mar 2025

Robert

Building Worn Out Do Not Stay here.

Staff is friendly. Bed was nice. But this hotel is a maintenance nightmare. Dirty carpet in hallways. Trash stacked up near the non-working elevators. My HVAC unit did not work and hasn’t worked in a long time. Someone tried to tape together a broken power cord. Breakfast is NOT included because they haven’t served breakfast in years. Vending machines don’t work. Cash deposit required. No card CASH. Burn out bulbs. Little or no hot water. In my opinion this is a flop house.

Self

10/10

Exceptional

29 Mar 2025

Dee Anna

BEST PLACE EVERY

If I could give this place a 10/10, I absolutely would! Everyone here is so kind and welcoming. The pool was fantastic—my kid had a blast swimming. Plus, they have a working elevator, which was a lifesaver.

I originally booked a stay at OYO Hotel Memphis TN I-40, but their elevator was out of order, and my mother, who has health issues, cannot use the stairs. That place was a nightmare. BUT when I explained the situation to AmericInn by Wyndham Memphis East, they were more than happy to accommodate us. They quickly got us into a room and even moved us to another one when we had trouble with the TV. Not only did they fix the issue right away, but they also replaced the light bulbs in our room without hesitation.

I absolutely love this place, and I would recommend it to anyone and everyone who will listen!

Friends_and_family Family

4/10

Poor

14 Mar 2025

Marla

Need new management. Did not have breakfast as advertised.

Business Partner

2/10

Poor

24 Feb 2025

Brenna

We came here thinking there was a pool and breakfast offered. The pool had obviously been closed for a long time and no breakfast was ever offered. The place in falling apart. Broken glass picture frames on the walls in our room, paint peeling, ect. Worst hotel I have ever stayed in.

2/10

Poor

21 Feb 2025

Anetra

The room had mold in it...It rained in the room through the window..The pool was not open..People standing around the entrance door all hours of the night...The experience was poor..not like in the past when i stayed before

Leisure Family_with_children

10/10

Exceptional

16 Feb 2025

Gary

Courtesy to me, Overall thank you for Americinn!!!! I Loved it

Leisure Self

2/10

Poor

15 Feb 2025

Keith

Horrible; all aspects.
Unsafe
No room service
Dirty
Non-functional everything
Garbage everywhere
No room service x 10 days straight; even after reporting daily.
#518

Business Self

2/10

Poor

13 Feb 2025

Sylvia

So first of all they lie about having free breakfast but honestly the room was so gross i wouldn't of ate it anyway. They also lie about having a pool, i mean they do if you don't like water in your pool, heck the pool area even comes with a random shopping cart. The TV didn't work, the housekeeping was nonexistent. Found a hair on the shhets, we literally slept on top of the cover in our clothes. Used our coats as pillows.This place needs to be shut down. The excuse we kept getting was it was under new management and they were in the process of making it better. After all the other lies, i find this hard to believe. DO NOT STAY HERE

Leisure Pet

2/10

Poor

06 Feb 2025

kevin

place was dirty holes in ceiling dirty towels in bathroom area

8/10

Excellent

29 Jan 2025

Dayzijah

I’m military visiting from out of town and my stay was nice and cost efficient. The front desk was very polite and helpful. My check in was speedy with a smooth check out. I never really eat hotel breakfast so I can comment on that. I arrived and didn’t see anyone hanging around outside as stated by others so that was also a plus.

Business_and_leisure Partner

10/10

Exceptional

27 Jan 2025

Jay

Service and cleanliness was on point !!!

Leisure Family_with_children

4/10

Poor

25 Jan 2025

Lisa

There was no hot water, no breakfast, no pool and the room was in very poor condition.

Friends_and_family Family

2/10

Poor

25 Jan 2025

Brandon

Terrible establishment, perfect location. Thank you!

Business Family

2/10

Poor

20 Jan 2025

Chloe

No hot water or towels. hair dryer caught on fire when turned on. ac had active wires hanging out of it. Front desk were no help when asked to fix it and was told someone would come. nobody ever came to help

Leisure Partner

2/10

Poor

18 Jan 2025

David

This hotel was horrible! The room assigned to me had stains on the pillows, I rolled the covers back to see stains on the sheets and hair all in the bed. I was then assigned a second that had stains on the skirt of the bed, the carpet smelled like mildew and to top it off, when I went to shower, there was a used, wet towel balled up in the corner of the shower with an opened bar of soap wrapped in it.. Cleanliness rating for this property should be -101 out of 100..

Self

6/10

Pleasant

30 Dec 2024

yao

No air conditioner

Leisure Family

4/10

Poor

28 Dec 2024

Karen

Adyer going to our room and seeing the stains on the furnature. The stained sheets and the filthy bathroom we found a differnt hotel and left. I asked fir a refund but have not seen ot yet. Stay away from this hotel if cleanliness is important to you.

Leisure Family

2/10

Poor

01 Dec 2024

Roy

The amenities that I paid for was not available to me or my family.

Business Family

8/10

Excellent

30 Nov 2024

Crysta

Nicer on the outside than inside, but not a bad place... especially for the price.

Leisure Family

4/10

Poor

25 Nov 2024

DONALD R.

NEVER STAY AGAIN. DIRTY, NOISY, NO BREAKFAST!!!!!!
LITTLE HOT WATER. TOO MANY UNWANTED PEOPLE HANGING AROUND. PLEASE FORWARD THIS TO YOUR MAIN OFFICE. PLEASE ARRANGE A PARTIAL REFUND.
NOTIFY ME.

Business Self

6/10

Pleasant

22 Nov 2024

Ted

Friendly staff, but the description said free breakfast, and they said thier kitchen was down, so no free breakfast as promised, but staff was friendly.... toilet seat was broken...

Partner

2/10

Poor

04 Nov 2024

WILLIAM

This property is one of several in the same location, which is conveniently off I-40. I chose it above the others because of the Wyndham name and an inexpensive room rate. On the positive side, the room was clean (although the property itself needed attention) and comfortable. However, the property is run down and needs some good TLC; I’d imagine that it was once a standout. The Travelocity listing stated that there is a pool. There is indeed an indoor pool (nice for Memphis winters), but it was drained. More importantly, the room I reserved was to include breakfast, but when I checked in I was told that there would be no breakfast. The room clerk seemed quite unconcerned about that lie. Going to a nearby Waffle House as an alternative added substantially to the nightly cost. So, one star is the best that I can offer. Furthermore, on a map the property looks like it’s on a small side road off I-40, but it’s actually on a major thoroughfare, so there was traffic noise and sirens all night long. On a return trip, I’d stay in the same general location but at a different property off the main thoroughfare that actually supplies the amenities that it advertises.

Leisure Family

8/10

Excellent

13 Oct 2024

Jama

Being renovated, friendly staff

We loved our stay here. The hotel is dated, but you can tell they are in the middle of renovations. Staff was very friendly. The listing says breakfast, but there is no food. Also, the pool is not open. It's completely drained. One elevator was down, but the other one worked fine. There were carts for luggage. The room was huge. Tv was big enough for watching from either the TV or the couch in the living room area. We didn't have great water pressure. Not sure if that was just our room.

Partner

4/10

Poor

21 Sep 2024

Tressie

The main office smelled horrible the driveway was difficult and the room was just bad. Sketchy people were walking around and it smelled like weed in the hallways.

Leisure Partner

2/10

Poor

08 Sep 2024

Stone

Wasn't able to get room. Because the funds never transferred to the hotels system, my cash showed that the funds was pending for about a hour before the funds was sent., According to the employee at the front desk. So i had to get a room at another location. Asking for a full refund.

2/10

Poor

04 Aug 2024

Ashok

Not worth the money

Horrible experience room was filthy, bed sheet had cigarette burns, floor had waste all around and spiders moving around. Bathtub was filthy.

Friends_and_family Family

2/10

Poor

28 Jul 2024

Tamara

staff was acting like preverts