Name: Hampton Inn Memphis-Poplar
Address: 5320 Poplar Ave., Memphis, 38119, US

4/10

Poor

13 Jul 2026

Bristol

Upon arrival We were greeted with a smile at the front desk during in check in . The Clerk checked Us into room 332 on the third floor . The room, next to the EXIT Door at the rear of the building . The Room, was very Small , Motel SIZE . Interior , the King size
bed consumed the majority of the room . My Wife examined the Bathroom and was concerned about Sanitary issue . She personally cleaned it and Sanitized it . I checked the bed and discovered quite a bit a human Hair between the sheets and on the edge
of the bed . I opened the Cabinet that contained the Micro Wave , it was broken and falling off the shelve . We also discovered that evening the toilet had issues flushing .
The contents would only Flush sometimes . Management was contacted and an attempt was made to fix the toilet with negative results . After viewing these concerns
We transfer to another room . The Property is Old outdated and the Pool , Fitness Room was closed . The Breakfast , items were Minimal . No bacon , sausage and other items were low in portions . I will not recommend this Property for any stay, short term
or long term . Very DISAPPOINTING for a Hampton Inn .

Family

6/10

Pleasant

09 Jul 2026

Ramiro

Customer service was great, unfortunately the condition of this property looks neglected. Water in the shoeet and bathroom sink did not drain properly. The AC thermostat was not working.The breakfast service area was unsightly and they ran out of some food items. The eating area was no very clean.

Self

8/10

Excellent

06 Jul 2026

Darrin

Love the room. Very comfortable for a quick stop through if you’re passing by.
The room was very clean, but the hotel itself seems a little bit dated.
Outside of that the staff was very nice and polite. Breakfast was great as well.

Would def stay here again.

Family_with_children

10/10

Exceptional

02 Jul 2026

Leesa

Clean. Staff was nice. Breakfast was good.

Family_with_children

8/10

Excellent

02 Jul 2026

Keith

Everything was fine. It was the location that was most beneficial for me.

4/10

Poor

01 Jul 2026

Jennifer

8 cars had windows broken during my stay. A ninth car was out stolen. Property was worn and not very clean.

Self

6/10

Pleasant

30 Jun 2026

Laura

Here it has been over a week and still haven’t received my $50 refund for the deposit. Please advise.
Breakfast was a joke. Nothing was hot. Everything was gone…….by 9:00.

Family

10/10

Exceptional

28 Jun 2026

Natalie

Staff was friendly and helpful. Room was clean, A/C worked great! Breakfast was kept stocked and very tasty! The decor could use some updating, but other than that, everything was on point! Would stay here again!

Family

8/10

Excellent

25 Jun 2026

david

overall a great place to stay ...nice people and everything went well

Partner

4/10

Poor

25 Jun 2026

Sheila

When I checked in, I was charged an extra $75.00 deposit (I still don't know why, but it was refunded). I could not believe the pool and gym were not open in June. I would have gone somewhere else with a pool, had I known that. When I told my sister about the deposit and pool, she cancelled her reservation. She stayed at a hotel down the street.

Self

4/10

Poor

25 Jun 2026

Robyn

Pool closed for maintenance
Fitness center closed for maintenance
Juice machine at breakfast out of service
Thermostat in my room didn’t work
Breakfast was nothing to write home about, yogurt option was Trix cereal brand
Staff is kind and helpful

Self

4/10

Poor

22 Jun 2026

Jason

Amenities advertised were not available

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Zanetta

It was our understanding that the hotel had changed management, while staff were pleasant, there were just somethings we observed, the fan in the bathroom was low, there was no trash can in the bathroom, no cream for coffee the the room, the elevator lights didn’t work, the breakfast buffet area were guest stand in line was congested, sausage was dry and like rubber, food and condiments needed to be monitored just to remain full.

Partner

2/10

Poor

18 Jun 2026

Kiin

This hotel feels deserted in many aspects. Poorly maintained with dirty spots all over the sink and tub, worn out furniture and fading paints in all walls, none of elevator buttons lighting up, the list goes on and on. It takes 5-10 minutes to reach the staff, nowhere to even buy water, shampoo bottle empty, etc

Business

10/10

Exceptional

15 Jun 2026

Ameshaw

Breakfast was good room was nice size staff was professional

Only thing was that pool was closed

Partner

10/10

Exceptional

14 Jun 2026

Pedro

Breakfast was hot and delicious. Consists of sausage, oatmeal, cereal, waffles, cheese omelette. Other items. Coffee is hot and tasty. Parking is gated around perimeter. Staff is extremely friendly and helpful!!! Major plus!!! Hotel does need renovations but I am not expecting 5 star hotel for the price.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Jeanne

Loved the breakfast buffet!

Self

10/10

Exceptional

11 Jun 2026

Allen

Rooms were clean, nice breakfast, staff was helpful.

Family

10/10

Exceptional

07 Jun 2026

James

Very nice and clean!!! Nice staff the pool was not open yet but other then that it’s a nice place to stay

10/10

Exceptional

03 Jun 2026

Gavin

Very clean will be back to stay again

Self

8/10

Excellent

22 May 2026

Richard

There were no glasses in the bathroom and also no exhaust fan in the bathroom. Upon checking they gave us a room.with gueen size bed and we had booked a king size. Front desk said oh, its late, can you keep it until tomorrow and then we will find you a king bed room because we don't have anything available as we are filled up. They did change it the next afternoon and gave us a king bed room.

Family

4/10

Poor

15 May 2026

Tenisha

The hotel need some up update the bathroom needs to be updated carpet needs to be redone. The room was not as clean as it should.

Family

8/10

Excellent

04 May 2026

MARY

STAFF WERE FRIENDLY AND HELPFUL. ONLY REAL COMPLAINT IS THAT I AM A SHORT PERSON AND THE SHAMPOO AND CONDITIONER WERE TOTALLY OUT OF MY REACH. THE LOCATION FOR THESE ITEMS DOESN'T MAKE SENSE TO ME AS EVEN AN AVERAGE HEIGHT PERSON WOULD BE STRETCHING.

Family

8/10

Excellent

30 Apr 2026

Quantril

The people were very nice

Self

6/10

Pleasant

21 Apr 2026

Lisa

Property needs some work. Fitness center was disappointing. Cardio machines were broken. No attachments for weight machine. Breakfast was adequate but limited.

Family

4/10

Poor

14 Apr 2026

David

Property didn't look like it had beed cleaned in years, staff was kind but not helpful. Breakfast was barely adequate.

Partner

4/10

Poor

14 Apr 2026

Gary

TV station kept “cutting out” and would not come back on until I re-started the TV or backed up a channel or two - it kept saying “No Signal” when I asked at the front desk, I was told it was because of the wind!
Shower soap dispenser was empty and no one cleaned our room or left fresh towels or made the bed for 2 days, so they didn’t see the soap was empty and coffee in room was not replaced.
The key we were given did not work to open our room door. It took a long time to get that issue resolved.
We were looking forward to eating some cookies on Saturday and were told that they didn't make cookies on the weekend.
All-in-all - we didn’t feel that the value was there for the amount that we paid to stay there for 3 nights.

Family

10/10

Exceptional

09 Apr 2026

Sophia

The front counter and kitchen staff were amazing.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

GARY

Great food. treadmill didn't work in gym.

Self

10/10

Exceptional

29 Mar 2026

Susan

Breakfast was good. Desk receptionist and house keepers were so nice and friendly. I would come again.

6/10

Pleasant

21 Mar 2026

Becky

The rooms were extra small. We couldn’t get past each other at the end of the bed without one sitting down first on the bed. The closet wasn’t any better. The full length mirror. there was no way you could stand in front of it and adjust your clothes as it was too close to the bed.

Family_with_children

10/10

Exceptional

19 Mar 2026

Sharon

Room was clean. Staff was friendly and helpful. Breakfast was excellent with selections. Great place to stay.

8/10

Excellent

04 Mar 2026

Tiffany

Need new towels. The current towels smell like old cigarettes

6/10

Pleasant

28 Feb 2026

Bettie

Staff was courteous, but I didn’t have television
Serve for two nights. The picture tube was fading, very dark, could not watch. Room carpet was dirty. Pipes bursted, water was i
hallway. I would like a partial refund. Breakfast was very convenient.

Friends

2/10

Poor

22 Feb 2026

Rachel

Drove hours away got to the hotel was not able to check in early which was fine however the room had a mold smell about it . There trash can in the bathroom and no liners in the trash can in the room. The shampoo was empty and there 1 towel in the bathroom. The receptionist was not very friendly usually we stay at Hampton Inns when we travel and never have complaints but this one was horrible.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Reg

Room was clean and comfortable. Staff were friendly and helpful.
Only problem was TV did nit work. So we had a long day driving and no tv to watch and relax. They had staff member look at it but no result.
Otherwise all was great.

Partner

8/10

Excellent

07 Feb 2026

roberto

All good

6/10

Pleasant

30 Jan 2026

Douglas

People were wonderful! Breakfast was good....room needed updates as some fixtures were loose (bathroom)

10/10

Exceptional

16 Jan 2026

Paula

Nice stay. Room was clean. Staff was friendly.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Tracy

Super nice when asking for additional towels and really helpful when asking questions. Will definitely stay at the Hampton.

Leisure Family

8/10

Excellent

25 Dec 2025

Calvin

Small room

10/10

Exceptional

14 Dec 2025

Ronnie

Room was great, staff courteous and extremely helpful. Breakfast was very good and the coffee was excellent.

Leisure Self

2/10

Poor

13 Dec 2025

Marcina

Room was musty. Bathroom extrmely small. Parking was sketchy. Overall very uncomfortable.

Partner

6/10

Pleasant

09 Dec 2025

Gilles

No room service, training center out of order, juice fountain out of order

Business

6/10

Pleasant

07 Dec 2025

Carol

The room was very small - hardly room to move around. The closet was essentially a frame built of 2x4s with a hanging bar. We could not get the microwave to plug in. The carpet was stained & not well vacuumed. And it had a not-so-pleasant smell.

Friends_and_family Family

4/10

Poor

05 Dec 2025

Leigh

The property is run down. Needs a major remodel. Lights don't all come on in the elevator. Carpet pulling up in places.
Our room had a sock left from a previous occupant in the bathroom. Also a stain on the bathroom door.
The light fixture on the desk had something on it. And the desk chair also had a white stain on it.
The beds had sheets that didn't quite fit on the corners.
But the most concerning was the lock on the door to stop people from breaking it was loose and the door looked like it had been broken in before.
Since we stayed only 2 nights and it was pretty busy when we checked in we didn't complain to the staff. As it looked like most of the property just needed an overhaul we didn't think they could do anything to make it a fresher experience anyway.

Leisure Family

10/10

Exceptional

03 Dec 2025

Dean

Front Drsk personnel are very courteous and assisted me with my special needs.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Jennifer

It was a good stay.

Friends_and_family Family

4/10

Poor

21 Nov 2025

Lawrence

Treadmill broke and then work out room closed only reason we chose hotel they said they had work out facilities ran out of coffee in in early morning

Business

10/10

Exceptional

19 Nov 2025

Doris

The kitchen staff was very nice. We keep staying there because of all the friendly staff

10/10

Exceptional

13 Nov 2025

Beth

Nice stay

Leisure

10/10

Exceptional

09 Nov 2025

Roderick

Staff .. courtesy..personality and professional

2/10

Poor

09 Nov 2025

Debra

We booked two nights. When we arrived an hour after booking, the hotel told us they had no rooms available. We had to sleep in our car.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Russell

staff was excellent

Business Family

10/10

Exceptional

31 Oct 2025

Tiffany

I will recommend this hotel most definitely

Leisure Self

2/10

Poor

27 Oct 2025

Paula

The outside of the hotel looked fine but the inside was terrible. Our sink did not drain. The room and bathroom were very small. The microwave was on a broken shelf so it was not useable. There were holes in the walls and just very dingy, even the lamp bases were rusted. Our friends that stayed there also, did not even have a shower that worked…and nothing was done about it! We paid $200 per night for that! I would not recommend this place to my worst enemy! When we told the desk clerk as we were leaving, he just smiled and said we’re in the process of remodeling…no apology at all.

10/10

Exceptional

24 Oct 2025

Valerie

The staff who checked me in was fantastic. Kind young man who saw I was tired. Leaving this morning, the young lady was busy.

10/10

Exceptional

16 Oct 2025

donald

Great experience with the exception of the bathroom towels. They were cheap, might as well used paper towels.

6/10

Pleasant

14 Oct 2025

Erin

I stayed here for five nights while attending a conference. Overall, the hotel felt tired and a bit worn down. The room was clean enough, but the hallways consistently smelled like weed, which was off-putting.
The gym was another downside—it had a strong odor and several pieces of equipment were out of order. Not ideal if you plan to keep up with workouts during your stay.
On the positive side, the staff were all very friendly and helpful, and the breakfast was decent with plenty of options. I also appreciated that coffee was available early in the morning—and it was actually good.
With some updates and better maintenance, this place could be a solid option. For now, it’s okay if you’re not too picky and just need a place to sleep.

Business

6/10

Pleasant

05 Oct 2025

Marilyn

The staff is wonderful. Friendly and goes out of their way to help. The building is damp and musty. A shame.

10/10

Exceptional

30 Sep 2025

Derion

Clean room and very relaxing

8/10

Excellent

24 Sep 2025

Roy

The staff

10/10

Exceptional

22 Sep 2025

Deborah

Had a wonderful time in this hotel. Staff was friendly and breakfast was hot. I would definitely stay at this hotel again if I were in the area.

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Steve

Very friendly staff and a pleasant facility. It was close to where we needed to be, but we were concerned about security with all the warnings that the car owner was responsible for any issues.

Leisure Partner

8/10

Excellent

18 Sep 2025

Fred

That is enough

10/10

Exceptional

18 Sep 2025

Angelo

Location was good with various options available. Staff was nice and pleasant.

Leisure Family

10/10

Exceptional

05 Sep 2025

terry

great location great staff clean room

Business_and_leisure Family

6/10

Pleasant

26 Aug 2025

John

First room given had no TV, had to get transferred to another room. Hallways are hot, hardly any air conditioner.

8/10

Excellent

25 Aug 2025

Jennifer

The staff was exceptional. Very friendly and accommodating. The toilet was leaking and did not get fixed. I did make staff aware. The rooms were outdated and did not have the amenities of other Hampton Inns that we have stayed in. The coffee and breakfast items were fresh and hot!

Leisure Family

6/10

Pleasant

19 Aug 2025

Edmond

The outside and the front entrance looks new but the room look old no closet room for your suitcase just look old

Leisure Partner

10/10

Exceptional

16 Aug 2025

Kolena

Just an overnight stop, didnt really see any staff but wasnt necessarily needed. Came late at night and left early. No issues

10/10

Exceptional

13 Aug 2025

Scott

Staff were very helpful and very polite.

Leisure Partner

6/10

Pleasant

09 Aug 2025

Donald

The toilet in our room would not flush and one of the soap dispensers was about to fall off the wall. I reported both to the staff. The soap dispenser was fixed, but the toilet was not. That being sai, the staff was friendly and the breakfast was good.

Leisure Family

8/10

Excellent

31 Jul 2025

Rachel

It is a good location in Memphis.

The building is old and looking run down. The room was small. You had to walk a long distance to get to the elevator.

Leisure Family

4/10

Poor

26 Jul 2025

Judy

Hampton inn is our favorite hotel when we travel. I was very disappointed with the cleanliness of the place. The hallways were unbearably hot and humid. The breakfast buffet had no orange juice, no paper plates 2 mornings and I expected better. The staff was kind. It is a shame this place couldn’t be cleaner and have the a/c system repaired.

Business Self

10/10

Exceptional

08 Jul 2025

Deborah

Room was small, but clean and comfortable!

Leisure Family

6/10

Pleasant

05 Jul 2025

Ariel

Want stay again

Leisure Self

8/10

Excellent

03 Jul 2025

Joseph

Complimentary Breakfast

10/10

Exceptional

02 Jul 2025

Marguerite

The staff was wonderful in accommodating our family when we needed to check in early. They were super helpful and friendly.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Tanya

Have stayed here many times in past. Clean, friendly staff and good breakfast

Leisure Self

10/10

Exceptional

26 Jun 2025

Robert

Front desk staff was so friendly

Business Partner

10/10

Exceptional

25 Jun 2025

Ida

Pleased😊

Overall trip was good. Staff was friendly. My family enjoyed the continental breakfast. Room was so much smaller than I imagined, a bit tight actually! However, the room was clean and neat.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Maria

The employees were absolutely GREAT..!! The room was perfect for our famuly of 5. I loevthe fact the front desk check up on us to make sure we were happy with our room and see if we needed anything through out our stay.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Sybastian

Great stay! Very nice a helpful front desk!

Friends_and_family Friends

6/10

Pleasant

04 Jun 2025

Paul

Not terrible not great

Self

10/10

Exceptional

02 Jun 2025

Jan

Easy check in and out, friendly staff, clean rooms.

Leisure Partner

4/10

Poor

01 Jun 2025

BG

This hotel looks good from the outside, but is worn out inside. It doesn't appear to have been renovated for many, many years. The walls are thin and our room was loud. The AC doesn't work without the fan being on all the time.
For the money, there must be something better nearby.

Partner

2/10

Poor

31 May 2025

John

Our room was damp and smelled terrible--sort of like the carpet had gotten wet at some point and then had gotten moldy. After two days we were moved to another room, and it was not much better. My wife and I don't plan on ever staying here again.

Business Family

2/10

Poor

28 May 2025

Maria

First room issuesd 222.
Had a horrible smell,
Went down to exchange rooms was giveven 308,
This room smell better hiwever went to yse the restroom and saw that a dirty towel was left hanging in there.
Im so over this hotel.
All the staff lady could say was im sorry.

Leisure Partner

8/10

Excellent

21 May 2025

Nichola

Nice stay. Convenient location.

Leisure

4/10

Poor

19 May 2025

Scott

Toilet ran all night. Carpets throughout hotel were old and dirty. Breakfast was sub par. Staff were friendly and helpful. Hotel just needs updating

Friends_and_family Family

10/10

Exceptional

16 May 2025

Oscar

Best hotel on Poplar

Great hotel, very clean and comfy. Lots of good food close by and ver safe area.

Business

10/10

Exceptional

07 May 2025

Tina

Business

Staff was friendly and professional.

Business

6/10

Pleasant

27 Apr 2025

ronald

good

Business Self

10/10

Exceptional

18 Apr 2025

Edgar

The staff was super nice.

Leisure

6/10

Pleasant

17 Apr 2025

Sakshi

NA

Business Self

6/10

Pleasant

13 Apr 2025

Manuel

Reservación incompleta

Mi reservación personal fue confirmada por hoteles, pero no había ningún registro a mi nombre en el hotel. Alquile cinco habitaciones y sólo la mía no estaba registrada.
Afortunadamente, el hotel tenía una habitación disponible y la tomé por separado.

Business

2/10

Poor

13 Apr 2025

Verified traveler

Hilton should be ashamed to claim this dump ...

Beware! Avoid this Hampton Inn by Hilton property at all possible costs! There is not one thing accommodating about this property, especially the hospitality.

Most importantly the rooms may look clean and neat but don't be fooled. My room was honestly the size of a small walk-in closet with a wall mounted post to hang barely a few shirts. I actualy had to turn sideways to get between the TV stand and bed. The mattress was weak and leaned to one side, and all four of the pillows were flimsy and deflated. Terrible night's sleep.

The two shelves in the bathroom which hold the one towel each were dusty and dirty. Zero water pressure, with just a few moments of hot water. The in-room coffee machine for lack of a better term didn't work. As I said, not one thing about this room made my stay enjoyable.

When I first entered the room and saw how small it was (for $200 a night) I immediately went downstairs to the desk and asked if anything could be done. The attendant, Damon, when he noticed it was booked through Hotels.com [while I am still a Hilton Honors member] was both rude and passive about doing anything to resolve the issue. Basically telling me I was SOL, and because I had booked through a third party that even a refund wasn't possible. Upon returning to the room I called Hotels.com who, after a 20 minute phone call, told me that the property told them that again I was out of luck and even if I went to another hotel or checked out early they were not refunding the balance.

Business

10/10

Exceptional

11 Apr 2025

Ruthie

Front desk was friendly and fun.

Needs more parking spaces.

Leisure Family

6/10

Pleasant

25 Mar 2025

Dana

Overall it was a good stay. Lots of electrical issues causing elevators to be down for a couple of days. Poor lighting in the stairwell. Had to use phone flashlight. Problems with internet due to electrical problems. I'm sure this was out of their control and the staff was nice, but I was never notified or updated about the issue/inconvenience. It was just never acknowledged, not even at checkout. Not a bad hotel, just weird circumstances.

Self