Hampton Inn Memphis-Poplar

United States , Memphis - TN
MEMPHIS, 5320 Poplar Ave.
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100 reviews shown

8/10

Excellent

22 May 2026

Richard

There were no glasses in the bathroom and also no exhaust fan in the bathroom. Upon checking they gave us a room.with gueen size bed and we had booked a king size. Front desk said oh, its late, can you keep it until tomorrow and then we will find you a king bed room because we don't have anything available as we are filled up. They did change it the next afternoon and gave us a king bed room.

Family

4/10

Poor

15 May 2026

Tenisha

The hotel need some up update the bathroom needs to be updated carpet needs to be redone. The room was not as clean as it should.

Family

8/10

Excellent

04 May 2026

MARY

STAFF WERE FRIENDLY AND HELPFUL. ONLY REAL COMPLAINT IS THAT I AM A SHORT PERSON AND THE SHAMPOO AND CONDITIONER WERE TOTALLY OUT OF MY REACH. THE LOCATION FOR THESE ITEMS DOESN'T MAKE SENSE TO ME AS EVEN AN AVERAGE HEIGHT PERSON WOULD BE STRETCHING.

Family

8/10

Excellent

30 Apr 2026

Quantril

The people were very nice

Self

6/10

Pleasant

21 Apr 2026

Lisa

Property needs some work. Fitness center was disappointing. Cardio machines were broken. No attachments for weight machine. Breakfast was adequate but limited.

Family

4/10

Poor

14 Apr 2026

David

Property didn't look like it had beed cleaned in years, staff was kind but not helpful. Breakfast was barely adequate.

Partner

4/10

Poor

14 Apr 2026

Gary

TV station kept “cutting out” and would not come back on until I re-started the TV or backed up a channel or two - it kept saying “No Signal” when I asked at the front desk, I was told it was because of the wind!
Shower soap dispenser was empty and no one cleaned our room or left fresh towels or made the bed for 2 days, so they didn’t see the soap was empty and coffee in room was not replaced.
The key we were given did not work to open our room door. It took a long time to get that issue resolved.
We were looking forward to eating some cookies on Saturday and were told that they didn't make cookies on the weekend.
All-in-all - we didn’t feel that the value was there for the amount that we paid to stay there for 3 nights.

Family

10/10

Exceptional

09 Apr 2026

Sophia

The front counter and kitchen staff were amazing.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

GARY

Great food. treadmill didn't work in gym.

Self

10/10

Exceptional

29 Mar 2026

Susan

Breakfast was good. Desk receptionist and house keepers were so nice and friendly. I would come again.

6/10

Pleasant

21 Mar 2026

Becky

The rooms were extra small. We couldn’t get past each other at the end of the bed without one sitting down first on the bed. The closet wasn’t any better. The full length mirror. there was no way you could stand in front of it and adjust your clothes as it was too close to the bed.

Family_with_children

10/10

Exceptional

19 Mar 2026

Sharon

Room was clean. Staff was friendly and helpful. Breakfast was excellent with selections. Great place to stay.

8/10

Excellent

04 Mar 2026

Tiffany

Need new towels. The current towels smell like old cigarettes

6/10

Pleasant

28 Feb 2026

Bettie

Staff was courteous, but I didn’t have television
Serve for two nights. The picture tube was fading, very dark, could not watch. Room carpet was dirty. Pipes bursted, water was i
hallway. I would like a partial refund. Breakfast was very convenient.

Friends

2/10

Poor

22 Feb 2026

Rachel

Drove hours away got to the hotel was not able to check in early which was fine however the room had a mold smell about it . There trash can in the bathroom and no liners in the trash can in the room. The shampoo was empty and there 1 towel in the bathroom. The receptionist was not very friendly usually we stay at Hampton Inns when we travel and never have complaints but this one was horrible.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Reg

Room was clean and comfortable. Staff were friendly and helpful.
Only problem was TV did nit work. So we had a long day driving and no tv to watch and relax. They had staff member look at it but no result.
Otherwise all was great.

Partner

8/10

Excellent

07 Feb 2026

roberto

All good

6/10

Pleasant

30 Jan 2026

Douglas

People were wonderful! Breakfast was good....room needed updates as some fixtures were loose (bathroom)

10/10

Exceptional

16 Jan 2026

Paula

Nice stay. Room was clean. Staff was friendly.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Tracy

Super nice when asking for additional towels and really helpful when asking questions. Will definitely stay at the Hampton.

Leisure Family

8/10

Excellent

25 Dec 2025

Calvin

Small room

10/10

Exceptional

14 Dec 2025

Ronnie

Room was great, staff courteous and extremely helpful. Breakfast was very good and the coffee was excellent.

Leisure Self

2/10

Poor

13 Dec 2025

Marcina

Room was musty. Bathroom extrmely small. Parking was sketchy. Overall very uncomfortable.

Partner

6/10

Pleasant

09 Dec 2025

Gilles

No room service, training center out of order, juice fountain out of order

Business

6/10

Pleasant

07 Dec 2025

Carol

The room was very small - hardly room to move around. The closet was essentially a frame built of 2x4s with a hanging bar. We could not get the microwave to plug in. The carpet was stained & not well vacuumed. And it had a not-so-pleasant smell.

Friends_and_family Family

4/10

Poor

05 Dec 2025

Leigh

The property is run down. Needs a major remodel. Lights don't all come on in the elevator. Carpet pulling up in places.
Our room had a sock left from a previous occupant in the bathroom. Also a stain on the bathroom door.
The light fixture on the desk had something on it. And the desk chair also had a white stain on it.
The beds had sheets that didn't quite fit on the corners.
But the most concerning was the lock on the door to stop people from breaking it was loose and the door looked like it had been broken in before.
Since we stayed only 2 nights and it was pretty busy when we checked in we didn't complain to the staff. As it looked like most of the property just needed an overhaul we didn't think they could do anything to make it a fresher experience anyway.

Leisure Family

10/10

Exceptional

03 Dec 2025

Dean

Front Drsk personnel are very courteous and assisted me with my special needs.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Jennifer

It was a good stay.

Friends_and_family Family

4/10

Poor

21 Nov 2025

Lawrence

Treadmill broke and then work out room closed only reason we chose hotel they said they had work out facilities ran out of coffee in in early morning

Business

10/10

Exceptional

19 Nov 2025

Doris

The kitchen staff was very nice. We keep staying there because of all the friendly staff

10/10

Exceptional

13 Nov 2025

Beth

Nice stay

Leisure

10/10

Exceptional

09 Nov 2025

Roderick

Staff .. courtesy..personality and professional

2/10

Poor

09 Nov 2025

Debra

We booked two nights. When we arrived an hour after booking, the hotel told us they had no rooms available. We had to sleep in our car.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Russell

staff was excellent

Business Family

10/10

Exceptional

31 Oct 2025

Tiffany

I will recommend this hotel most definitely

Leisure Self

2/10

Poor

27 Oct 2025

Paula

The outside of the hotel looked fine but the inside was terrible. Our sink did not drain. The room and bathroom were very small. The microwave was on a broken shelf so it was not useable. There were holes in the walls and just very dingy, even the lamp bases were rusted. Our friends that stayed there also, did not even have a shower that worked…and nothing was done about it! We paid $200 per night for that! I would not recommend this place to my worst enemy! When we told the desk clerk as we were leaving, he just smiled and said we’re in the process of remodeling…no apology at all.

10/10

Exceptional

24 Oct 2025

Valerie

The staff who checked me in was fantastic. Kind young man who saw I was tired. Leaving this morning, the young lady was busy.

10/10

Exceptional

16 Oct 2025

donald

Great experience with the exception of the bathroom towels. They were cheap, might as well used paper towels.

6/10

Pleasant

14 Oct 2025

Erin

I stayed here for five nights while attending a conference. Overall, the hotel felt tired and a bit worn down. The room was clean enough, but the hallways consistently smelled like weed, which was off-putting.
The gym was another downside—it had a strong odor and several pieces of equipment were out of order. Not ideal if you plan to keep up with workouts during your stay.
On the positive side, the staff were all very friendly and helpful, and the breakfast was decent with plenty of options. I also appreciated that coffee was available early in the morning—and it was actually good.
With some updates and better maintenance, this place could be a solid option. For now, it’s okay if you’re not too picky and just need a place to sleep.

Business

6/10

Pleasant

05 Oct 2025

Marilyn

The staff is wonderful. Friendly and goes out of their way to help. The building is damp and musty. A shame.

10/10

Exceptional

30 Sep 2025

Derion

Clean room and very relaxing

8/10

Excellent

24 Sep 2025

Roy

The staff

10/10

Exceptional

22 Sep 2025

Deborah

Had a wonderful time in this hotel. Staff was friendly and breakfast was hot. I would definitely stay at this hotel again if I were in the area.

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Steve

Very friendly staff and a pleasant facility. It was close to where we needed to be, but we were concerned about security with all the warnings that the car owner was responsible for any issues.

Leisure Partner

8/10

Excellent

18 Sep 2025

Fred

That is enough

10/10

Exceptional

18 Sep 2025

Angelo

Location was good with various options available. Staff was nice and pleasant.

Leisure Family

10/10

Exceptional

05 Sep 2025

terry

great location great staff clean room

Business_and_leisure Family

6/10

Pleasant

26 Aug 2025

John

First room given had no TV, had to get transferred to another room. Hallways are hot, hardly any air conditioner.

8/10

Excellent

25 Aug 2025

Jennifer

The staff was exceptional. Very friendly and accommodating. The toilet was leaking and did not get fixed. I did make staff aware. The rooms were outdated and did not have the amenities of other Hampton Inns that we have stayed in. The coffee and breakfast items were fresh and hot!

Leisure Family

6/10

Pleasant

19 Aug 2025

Edmond

The outside and the front entrance looks new but the room look old no closet room for your suitcase just look old

Leisure Partner

10/10

Exceptional

16 Aug 2025

Kolena

Just an overnight stop, didnt really see any staff but wasnt necessarily needed. Came late at night and left early. No issues

10/10

Exceptional

13 Aug 2025

Scott

Staff were very helpful and very polite.

Leisure Partner

6/10

Pleasant

09 Aug 2025

Donald

The toilet in our room would not flush and one of the soap dispensers was about to fall off the wall. I reported both to the staff. The soap dispenser was fixed, but the toilet was not. That being sai, the staff was friendly and the breakfast was good.

Leisure Family

8/10

Excellent

31 Jul 2025

Rachel

It is a good location in Memphis.

The building is old and looking run down. The room was small. You had to walk a long distance to get to the elevator.

Leisure Family

4/10

Poor

26 Jul 2025

Judy

Hampton inn is our favorite hotel when we travel. I was very disappointed with the cleanliness of the place. The hallways were unbearably hot and humid. The breakfast buffet had no orange juice, no paper plates 2 mornings and I expected better. The staff was kind. It is a shame this place couldn’t be cleaner and have the a/c system repaired.

Business Self

10/10

Exceptional

08 Jul 2025

Deborah

Room was small, but clean and comfortable!

Leisure Family

6/10

Pleasant

05 Jul 2025

Ariel

Want stay again

Leisure Self

8/10

Excellent

03 Jul 2025

Joseph

Complimentary Breakfast

10/10

Exceptional

02 Jul 2025

Marguerite

The staff was wonderful in accommodating our family when we needed to check in early. They were super helpful and friendly.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Tanya

Have stayed here many times in past. Clean, friendly staff and good breakfast

Leisure Self

10/10

Exceptional

26 Jun 2025

Robert

Front desk staff was so friendly

Business Partner

10/10

Exceptional

25 Jun 2025

Ida

Pleased😊

Overall trip was good. Staff was friendly. My family enjoyed the continental breakfast. Room was so much smaller than I imagined, a bit tight actually! However, the room was clean and neat.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Maria

The employees were absolutely GREAT..!! The room was perfect for our famuly of 5. I loevthe fact the front desk check up on us to make sure we were happy with our room and see if we needed anything through out our stay.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Sybastian

Great stay! Very nice a helpful front desk!

Friends_and_family Friends

6/10

Pleasant

04 Jun 2025

Paul

Not terrible not great

Self

10/10

Exceptional

02 Jun 2025

Jan

Easy check in and out, friendly staff, clean rooms.

Leisure Partner

4/10

Poor

01 Jun 2025

This hotel looks good from the outside, but is worn out inside. It doesn't appear to have been renovated for many, many years. The walls are thin and our room was loud. The AC doesn't work without the fan being on all the time.
For the money, there must be something better nearby.

Partner

2/10

Poor

31 May 2025

John

Our room was damp and smelled terrible--sort of like the carpet had gotten wet at some point and then had gotten moldy. After two days we were moved to another room, and it was not much better. My wife and I don't plan on ever staying here again.

Business Family

2/10

Poor

28 May 2025

Maria

First room issuesd 222.
Had a horrible smell,
Went down to exchange rooms was giveven 308,
This room smell better hiwever went to yse the restroom and saw that a dirty towel was left hanging in there.
Im so over this hotel.
All the staff lady could say was im sorry.

Leisure Partner

8/10

Excellent

21 May 2025

Nichola

Nice stay. Convenient location.

Leisure

4/10

Poor

19 May 2025

Scott

Toilet ran all night. Carpets throughout hotel were old and dirty. Breakfast was sub par. Staff were friendly and helpful. Hotel just needs updating

Friends_and_family Family

10/10

Exceptional

16 May 2025

Oscar

Best hotel on Poplar

Great hotel, very clean and comfy. Lots of good food close by and ver safe area.

Business

10/10

Exceptional

07 May 2025

Tina

Business

Staff was friendly and professional.

Business

6/10

Pleasant

27 Apr 2025

ronald

good

Business Self

10/10

Exceptional

18 Apr 2025

Edgar

The staff was super nice.

Leisure

6/10

Pleasant

17 Apr 2025

Sakshi

Business Self

6/10

Pleasant

13 Apr 2025

Manuel

Reservación incompleta

Mi reservación personal fue confirmada por hoteles, pero no había ningún registro a mi nombre en el hotel. Alquile cinco habitaciones y sólo la mía no estaba registrada.
Afortunadamente, el hotel tenía una habitación disponible y la tomé por separado.

Business

2/10

Poor

13 Apr 2025

Verified traveler

Hilton should be ashamed to claim this dump ...

Beware! Avoid this Hampton Inn by Hilton property at all possible costs! There is not one thing accommodating about this property, especially the hospitality.

Most importantly the rooms may look clean and neat but don't be fooled. My room was honestly the size of a small walk-in closet with a wall mounted post to hang barely a few shirts. I actualy had to turn sideways to get between the TV stand and bed. The mattress was weak and leaned to one side, and all four of the pillows were flimsy and deflated. Terrible night's sleep.

The two shelves in the bathroom which hold the one towel each were dusty and dirty. Zero water pressure, with just a few moments of hot water. The in-room coffee machine for lack of a better term didn't work. As I said, not one thing about this room made my stay enjoyable.

When I first entered the room and saw how small it was (for $200 a night) I immediately went downstairs to the desk and asked if anything could be done. The attendant, Damon, when he noticed it was booked through Hotels.com [while I am still a Hilton Honors member] was both rude and passive about doing anything to resolve the issue. Basically telling me I was SOL, and because I had booked through a third party that even a refund wasn't possible. Upon returning to the room I called Hotels.com who, after a 20 minute phone call, told me that the property told them that again I was out of luck and even if I went to another hotel or checked out early they were not refunding the balance.

Business

10/10

Exceptional

11 Apr 2025

Ruthie

Front desk was friendly and fun.

Needs more parking spaces.

Leisure Family

6/10

Pleasant

25 Mar 2025

Dana

Overall it was a good stay. Lots of electrical issues causing elevators to be down for a couple of days. Poor lighting in the stairwell. Had to use phone flashlight. Problems with internet due to electrical problems. I'm sure this was out of their control and the staff was nice, but I was never notified or updated about the issue/inconvenience. It was just never acknowledged, not even at checkout. Not a bad hotel, just weird circumstances.

Self

8/10

Excellent

23 Mar 2025

Suzanne

Poplar at hotel

Was an overnight stay for a wedding. We always get a handicapped room thru hotels.com…. Even tho we don’t need that. Room was a little small but adequate for our needs

10/10

Exceptional

17 Mar 2025

Shannon

All the staff spoke and was very nice! Attentive to our need(s). Arraya at the front desk was very sweet and made everything a breeze.

Leisure Family_with_children

10/10

Exceptional

04 Mar 2025

Jennifer

Enjoyable but paid twice

I thoroughly enjoyed my stay. However I was informed by the hotel that I had paid for the stay twice. I am hoping to have a refund.

Self

8/10

Excellent

22 Feb 2025

Makayla

Everything was nice other than having an incredibly small room for a king bed.

Leisure Pet

8/10

Excellent

17 Feb 2025

Joed

Staff could do better.

Business Self

10/10

Exceptional

16 Feb 2025

Kaila

Staycation Spot

Our favorite staycation spot!!! Everything is wonderful!!!

Partner

10/10

Exceptional

09 Feb 2025

Erica

Nice stay in Memphis

The front desk ladies were nice, room was clean, breakfast was good.

Friends_and_family Family

4/10

Poor

31 Jan 2025

Sierra

No gym and hair everywhere

I was disappointed when I found out their gym was not functioning after calling and asking as well as double checking at check in only to be told later by a 3rd person that it wasn’t actually open and a pass to a local gym was being given. I was shocked by the amount of hair I found in the sheets, towels, and on the surfaces.

Self

10/10

Exceptional

26 Jan 2025

Jeannetta

Nice and quiet. The staff was pleasant and helpful. My room was clean and most importantly, the bathroom was clean. Newk’s Deli is next door and there are plenty of other restaurants nearby. All in all, I would recommend considering this place if you’re visiting.

Business_and_leisure Partner

2/10

Poor

14 Jan 2025

Charles

Because they intentionally didn't give me a receipt upon check out because they wanted to charge me a smoking fee of 250 dollars for smoking in the room in which I never did.

Business_and_leisure Self

8/10

Excellent

11 Jan 2025

Elliott

Really liked the free water

Leisure

8/10

Excellent

29 Dec 2024

Verified traveler

Mishap on rooms

We booked a 2 night stay in a room with a roll in shower. When we got there about 10pm we checked in and went to our room. The room did not have a roll in shower. So we went to the desk and told the girl that we booked a room with a roll in shower. She swapped our rooms and we went to the new one. It still wasnt the right room but we were exhausted so we just said forget it. The next day we went sight seeing and later in the day we recieved a call that our kid was sick back home. It was well after chevk out time so i assumed we wouldnt be able to get a refund. We asked anyways and the lady at the desk that day was very nice and gave us our refund back! So even with the slight room misshap, our stay was good. The hotel breakfast was by far the best part! They had omelets, breakfast potatoes, maple sausage, oatmeal, cereal, yogurt and juice and hot coffee. It was delicious!

Partner

8/10

Excellent

19 Dec 2024

Philip

The breakfast was subpar.

10/10

Exceptional

11 Dec 2024

Robert

nice hotel

Business Self

8/10

Excellent

02 Dec 2024

Ron

The hotel staff were very polite, helpful and nice. The breakfast hostess was wonderfully efficient.
The bed was hard and the pillows were way to small and worn out. It was an affordable hotel and in a good location to get around Memphis in any direction.

10/10

Exceptional

01 Dec 2024

Michelle

Overnight stay at Hampton Inn Memphis Poplar

the room was clean and the bed was comfortable. I had a couple of issues with one room and Olivia was so instrumental in in resolving it and making sure that we were comfortable.

Partner

6/10

Pleasant

01 Dec 2024

William

Could not adjust HVAC in room.

8/10

Excellent

01 Dec 2024

Lucas

Elevators and room were dated and damaged in areas.

8/10

Excellent

29 Nov 2024

muhammad

I am not satisfied my stay, bathroom not well clean, the mattress has annoying sound while sleeping, room is very congested overall it’s not a good experience.

Family

10/10

Exceptional

28 Oct 2024

Michael

A Fine Stay

Good value. Great breakfast. No problems.

Self