Name: Residence Inn Memphis Germantown
Address: 9314 Poplar Pike, Germantown, 38138, US

8/10

Excellent

22 Jun 2026

Kenric and Natasha

Very nice place to stay. Rooms were pretty clean. Beds were, too. Aside from the usual things you can't tend to control at hotels, like kid's noise, heavy steppers on upper floors, and running water from nearby rooms, this hotel is a great stay

Family_with_children

6/10

Pleasant

20 Jun 2026

Linda

The room was in poor shape, stains on the carpet and in the bathtub. Broken mirror in the bath area. There is also a train right across the street that woke us up at least twice. I would not stay at this property again. The lobby area was very updated, which gave us high hopes for the room. The breakfast was decent and the staff were very nice.

Family_with_children

6/10

Pleasant

18 Jun 2026

Charles

Cabinets falling off wall. So much so, that the doors won't stay closed. Master bathroom tub was disgusting. Carpet was gross. Beds were very comfortable. Linens were clean and crisp. Would not recommend for the price.

Partner

10/10

Exceptional

18 Jun 2026

Matthew

Great place to stay!

Self

2/10

Poor

17 Jun 2026

Cathi

There was a plunger in the bathroom which should have been my first clue. Had to plunge it every time I used it because it would overflow. Staff plunged it twice and said it was fixed. Had to use the bathroom by the front desk every time I needed to use the restroom. Noticed room had been flooded and I can only assume it was toilet water. Glasses stuck to the cabinet, so I had to wash everything to use it. Furniture in the room was wet and crumbling at the bottom. Holes in the window shades. Mold growing everywhere. Doors were rotting at the bottom. I just can’t. If it weren’t for Carol at the front desk, I would’ve lost it. Finally got moved to another room on Wednesday. I checked in on Sunday.

Pet

6/10

Pleasant

10 Jun 2026

Stephen

The room was clean but very well warned. The door had trouble closing, a draw didn’t want to close properly. The overall property is in need of general repair. The staff was excellent ! Breakfast was good, air conditioning was good.

Partner

10/10

Exceptional

01 Jun 2026

Chandra

We had a great time in the pool

Friends_and_family Family

10/10

Exceptional

30 May 2026

David

Dated. Breakfast was ok

Self

8/10

Excellent

14 Apr 2026

SHERYL

The bkfst bar was the best we ve had in a long time. AC was very temperamental. The things that mattered were good but the overall condition of the hotel was poor.

Partner

10/10

Exceptional

13 Apr 2026

Michael

Very friendly staff!

Partner

10/10

Exceptional

15 Mar 2026

Janois

No hot tub

Partner

10/10

Exceptional

02 Mar 2026

Julie

Real nice

8/10

Excellent

20 Nov 2025

Stanley

The place was alright. We had to go to the front desk to get toilet paper as there was none in the room. The room was clean enough but the elevator was dirty.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Cynthia

The ladies at the front desk are the best. All 3 shifts worked together to solve an emergency need I had during my stay, which made a world of difference, not just for me, but for the people I was in town taking care of. I cannot stress enough how much these employees made a difference for me when I needed it most. I am forever grateful.

Business Self

8/10

Excellent

28 Sep 2025

Phyllis

Hall ways were dirty.

Leisure Friends

8/10

Excellent

14 Sep 2025

vickie

The woman that checked me in was so nice.

Leisure Pet

10/10

Exceptional

09 Aug 2025

John

Great staff

10/10

Exceptional

05 Aug 2025

Antonio

Nice

10/10

Exceptional

28 Jul 2025

Mark

Great place clean and friendly staff

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Demarcus

Location

Leisure Family

2/10

Poor

05 Jul 2025

Verified traveler

Gross and Rundown with Mold

The room was hot a musty when I checked in. I thought it was the AC needing to be turned on. Nope the carpet was soaked from the window to at least 6 feet into the room with mold and peeling paint throughout the room and hallway. The toilet was broken as well. Gross and run down place.

Business

4/10

Poor

05 Jun 2025

Russell

Disappointing to find a Marriott this run down.

Business Self

10/10

Exceptional

12 May 2025

Chiquita

The staff was extremely exceptional

Leisure Self

6/10

Pleasant

10 May 2025

Linda

The property had nice amenities. It was hard to find the entrance and there was no portico in case of rain. Hallway, elevator, and rooms were shabby. Nice area was dining and reception only.

Family

6/10

Pleasant

03 May 2025

Ervin

The staff was outstanding

Business

10/10

Exceptional

06 Apr 2025

Sherry

llcation

Leisure Partner

2/10

Poor

23 Mar 2025

Dakota

Could not get a refund

8/10

Excellent

23 Mar 2025

Heather

The staff was excellent, very sweet and professional. Very attentive to guest needs. The room and facilities are clean, just a little worn down. The bathroom door and HVAC closet door in our room didn’t close/latch fully. It wasn’t a huge problem for us but some guests might not love that the bathroom door keeps popping open a bit. Despite that, I would stay again. There is a train track right across from the hotel. I wasn’t bothered by any train noise, but possibly super-light sleepers could be. Expedia said there was a hot tub at this hotel (I filtered for hotels with hot tubs), but there isn’t one - just FYI.

2/10

Poor

23 Mar 2025

Verified traveler

Cant believe this is a Marriott....

Was completely shocked that this was a Marriott hotel. This was more like a motel 6. Water leaking from the ceiling when you walk down the hall, metal panel sticking out in the elevator, the rooms had no drain plug in the bathtub, was missing a closet door, holes in the curtains, hole in the ironing board, completely worn down table and chairs, botched up patch on the wall, and a really loud ac unit. We had paid extra on hotels.com so we could have a suite and when we got there, they had none. The only thing they could offer us was to split up my family into 2 rooms. We have 5 little kids and my husband had to sleep in one room with some while I slept in another room with the others. Cant believe we paid $250 for this! The only positive thing about it was it had comfortable beds and a really good continental breakfast. Everything else was less than stellar. Would not recommend.

8/10

Excellent

21 Mar 2025

Alicia

Fine for an overnight stay

Our room was comfortable but outdated. The hotel is located in a nice area and we felt safe staying there as a family. The rooms could be updated and cleaned a little better but it was fine overall.

Friends_and_family Family

8/10

Excellent

09 Mar 2025

Robin

Liked the staff with quick attention to our concerns. Loved Tyann who alone handled breakfast every morning(3 days) with grace, efficiency, and a smile! And Sunday morning was very crowded, but Tyann was a STAR in dealing with everyone!
Also appreciated the desk staff and \"handyman\" who quickly addressed our toilet \"issue\". Our room, 224, definitely has slow draining problems in toilet, shower and sink.

Leisure Partner

2/10

Poor

16 Feb 2025

Daniel

Terrible

Hotels.com let me book a room that wasn’t available. We were stuck with no where to stay as all hotels were booked. Management opened a room that was out of service that didn’t have ac or heat. Terrible

Business

8/10

Excellent

02 Feb 2025

Dylan

Clean, spacious but a little dated

4/10

Poor

13 Jul 2024

Sylvia

Filthy elevator and the view outside our room was of a filthy courtyard with trash, old air filters scattered about.

Business Partner

8/10

Excellent

04 Jul 2024

Cynthia

Good for short trip nice pool.

Okay-dishwasher in poor condition and a dining chair was torn up.
Mattress in fold out sofa in poor condition but the bed was very comfortable. Please supply
More pillows. Pool was clean and towels were there which is helpful.

Friends_and_family Family

6/10

Pleasant

15 Apr 2024

Dustin

Bathroom door was falling apart

Leisure Partner

8/10

Excellent

14 Feb 2024

Lisa

The staff and service at this Residence Inn could not have been more friendly or helpful. Very impressive! My main complaint was that the hide-a-bed was terribly uncomfortable. Probably the worse sofa bed I've ever slept on. Also please provide a complete sheet set rather than just a fitted sheet. But, if you don't need to make use of the extra bed, it is a very pleasant stay.

Leisure Friends

10/10

Exceptional

11 Dec 2023

Sharon

Gas grill, kitchenette!

Leisure Family

8/10

Excellent

11 Nov 2023

Jon

Great but outdated.

The staff was very friendly. The hotel was out of date but suitable for our needs. The breakfast was neat, clean, and tasty. If the hotel was updated, it was be 5 stars.

Friends_and_family Family

10/10

Exceptional

10 Aug 2023

William

Nice area

Near the golf event.

Good price.

Easy check in.

Business_and_leisure

10/10

Exceptional

03 Aug 2023

Damian

Great staff. Very helpful.

10/10

Exceptional

29 Jun 2023

Ronnitre

Perfect

Leisure Family_with_children

8/10

Excellent

02 Jun 2023

Mary Jane

Rooms need updating. Not enough outlets in bedrooms.

Leisure Family

8/10

Excellent

16 May 2023

Gerald

Doors were hard to open. A lot of guests kept their doors cracked because they were hard to get in and out of and made a lot of noise when you were able to get them open.

4/10

Poor

10 May 2023

Shatalya

This was the worst Marriott I’ve stayed at. Very dated. Found a roach in the room (took a pic and told the front desk but nothing noticeable done). Limited breakfast options. Side doors were broken so we had to go around front to get in. Pool wasn’t open when I came so…

Leisure Partner

4/10

Poor

27 Dec 2022

thomas

Room needed maintenance windows coming apart. Tub wouldn’t drain. For that kind of money should of been in a lot better condition.

Leisure Family_with_children

10/10

Exceptional

11 Nov 2022

LETICIA

Confused Finding the Hotel Building

The staying and the breakfast were good except finding the Hotel Building was very complicated with google maps directions. It would have helped if The Residence Sign was on the actual Building.

Friends_and_family Family

6/10

Pleasant

24 Oct 2022

Thomas

I like the hotel and the location but it had a few roaches so y'all need to exterminate. That's the only thing I didn't like.

Leisure Partner

10/10

Exceptional

19 Oct 2022

Logan

Warmth.

Last Wednesday, we lost everything in a house fire. We found this hotel and stumbled in bleary eyed and in our only clothes. Karen G, at the front desk, was kind, understanding, and went out of her way to make sure we felt safe and comfortable. And when I broke down in tears, she held me in her arms with a warmth you’d never expect from a stranger. I hope someone sees this. I hope good things come to her. Thank you, Karen.

Partner

10/10

Exceptional

17 Oct 2022

Chris

The staff was friendly and helpful in every area. The staff here is so much better than any hotel in the area and it shows. Great job team

Business

6/10

Pleasant

03 Oct 2022

Deborah

Property needs updating

Leisure Family_with_children

10/10

Exceptional

30 Sep 2022

Elizabeth

Great staff, clean facility, great selection for breakfast and beautiful room

Leisure Self

10/10

Exceptional

13 Sep 2022

Andrew

Amazing Staff

Although the facility was a but outdated and there were several small issues (Dirty kitchenware in cabinets to note just one), the staff made it an amazing stay. Any issues were addressed immediately and with kindness and care. Every staff member was friendly and welcoming. They all made us feel at home.

Business Partner

10/10

Exceptional

06 Aug 2022

John

John Connelly from Philadelphia

All of the staff members including the the housekeepers

4/10

Poor

04 Aug 2022

Kenneth

Tv was broken

Leisure Self

8/10

Excellent

29 Jul 2022

Todd

It was as expected

Leisure Family

2/10

Poor

18 Jul 2022

Verified traveler

Hairy

We left, refussed to stay, bed had hair in it and looked used and not made

Friends_and_family Family

2/10

Poor

06 Jul 2022

wayne

ac did not work but we got a different room with a noisy refrigerator we could not SLEEP

8/10

Excellent

25 Jun 2022

robby

Nice area with stores, restaurants nearby

Leisure Family

2/10

Poor

13 Jun 2022

Luis

They overbooked the rooms and send us 15 miles away to another hotel at 10:30 pm after a long day of traveling. Didn’t communicate with us, to let us know they didn’t have any more rooms prior to our arrival. Then the person in the lobby gave us the wrong location to the hotel they moved us to, and we have to go back to get the correct address.

Business_and_leisure Family

6/10

Pleasant

12 Jun 2022

Amanda

Not great

We’ve stayed at plenty of residence inns and this was probably the worst. The location is nice- great quiet neighborhood and felt safe. The train is literally right across the street and very loud if you’re a light sleeper. Also the hotel is very run down and needs multiple repairs and updates. It didn’t feel like a Marriott.

Friends_and_family Family

4/10

Poor

15 May 2022

Stephen

Hotel is needing repairs and general upkeep. Couch cushions torn with foam showing through, broken shades on light fixture, door to room wouldn’t close properly and was coming off hinges. Staff was very friendly.

Leisure Family_with_children

6/10

Pleasant

02 May 2022

Kimberly

Not the nicest place, but still welcoming

There were three tvs in the rooms, only two were connected which was ok because there were only two remotes. One of the bathrooms had a mismatched door handle, silver one side/brass the other, when I touched the knob the brass side fell off. One of the light shades was also broken. And there were smudges and visible dust/dirt buildup on some of the doors, walls, and trim.
On the plus side, the sheets and bedding were very clean, the rooms were spacious, the double room had a living room and two bedrooms with their own bathrooms. Each room had a tv. The fireplace was a nice touch. The common areas were nice and the staff was extremely hospitable.

Friends_and_family Family

6/10

Pleasant

07 Feb 2022

Verified traveler

It is an old property that needs renovation. It did appear clean

Partner

10/10

Exceptional

31 Jan 2022

Verified traveler

Very clean and staff very attentive. Would recommend to anyone.

Partner

10/10

Exceptional

25 Jan 2022

Florence

The night manager is exceptional. He made our stay.

Business Family

2/10

Poor

22 Nov 2021

Brooke

Unfortunately this place is run down and dirty.
However the staff was very understanding

Leisure Family

10/10

Exceptional

16 Nov 2021

Pamela J

Wedding weekend

We were very happy with our 4-day stay. Our daughter was getting married in Germantown. The staff was friendly and helpful. The room met our needs for the weekend. The two-bedroom two-bathroom room was great. We were able to keep 94 yr. old grandmother with us. Entertain out-of-town family in the living room and kitchen area. Worked out wonderfully!

Friends_and_family Family

10/10

Exceptional

15 Nov 2021

Deborah

Your sign was not easy visible at the entance.

Leisure Partner

4/10

Poor

08 Oct 2021

Linda S

The window was open in the first room they gave me so they moved me. I realized later the window was open in the second room too. I noticed an ant in the morning in the kitchen area and there was no blow dryer. Also the air conditioning sounded like a train. Would not stay here again.

Leisure Self

2/10

Poor

25 Sep 2021

Kerchell

Terrible… unprofessional staff… was charged twice and so much was broken in the room

Business_and_leisure Family_with_children

2/10

Poor

25 Sep 2021

Marilyn

The staff at this hotel was very friendly and helpful other than that, it was a terrible stay.
The room and its contents had a worn and dirty feel. The sofa appeared so dirty I wouldn't even sit on it. I hated to even put my purse on it. There was a roach walking on the kitchen counter.
There is almost no privacy. The only private place is the closet-like room where the toilet and shower are located. The rest of the bathroom is open and since the only clean place to sit is on the bed, if you change there you are on display.
The windows were so dirty you couldn't really see out of them...not that there was anything to see anyway.
To top it off, on our first night there, the fire alarm malfunctioned and we had to get up and go outside at 12:30 a.m.
If I had it to do over I would have left and found a better hotel right away.

Leisure Family

4/10

Poor

12 Sep 2021

Tiffany

The was extremely HOT and refused to get me another room (because they CLAIMED) the hotel was booked

Leisure Family_with_children

2/10

Poor

28 Aug 2021

Don

We were in the property for 5 nights as we attended a family funeral.
Our experience was very disappointing.
After we checked in, we discovered many issues. The room had 2 tv’s. There was only one remote. That remote had no batteries.
There were missing lightbulbs in the bathroom. I went to the desk for bulbs and batteries. I was told getting bulbs required manager approval and there was no manager on site. I asked for approval…I never got the bulbs.
The thermostat wouldn’t cool down the room during the hot temperatures. It was always hot in the room.
The dead bolt on the front door would not work. We didn’t feel safe without it.
The bedroom door was warped and wouldn’t close completely.
Our room was never cleaned during our 5 night stay. We never had our coffee supplies refreshed, we never got clean towels or bedding and I had to go to the desk to get another roll of toilet paper.
As we prepared to leave the facility, someone had been smoking pot in the elevator.
Marriott needs to address this location.
It’s an embarrassment. Never again!

Leisure Partner

10/10

Exceptional

17 Aug 2021

Verified traveler

Beautiful property and grounds were perfect for dog-walking. Beautiful, clean and comfortable room. Would absolutely stay here again and recommend for any friends/family visiting the Memphis/Germantown area.

Business_and_leisure Pet

2/10

Poor

26 Jul 2021

Nicholas

Stay away

booked weeks ahead, but went to check in was told the hotel was oversold, and they booked us at another hotel. That hotel was not the same type of room or convenient to the purpose of booking the way we did.

Friends_and_family Family

10/10

Exceptional

09 Jul 2021

Verified traveler

Such a pleasant stay at this property! It is located in a nice area of Germantown with nice restaurants and easy shopping around. The property was nicely kept and clean. Chasity was wonderful and helpful checking us in and updating us on the property.
Our room was clean and had great amenities. The pool could use a deep clean but it didn’t affect us enjoying a swim with our kids.
Overall, great stay. This property is not brand new but it nicely kept and everyone we encountered was helpful and friendly.

Leisure Family_with_children

2/10

Poor

06 Jul 2021

Verified traveler

Needs a ton of upgrades. My room wasn’t available. I was booked for two nights. Per the supervisor they didn’t have housekeepers to clean the rooms. We were cramped in one small room. Will not return. I was forced to stay there due to no other rooms in the area available. It was the holiday weekend.

Leisure Family

10/10

Exceptional

03 Jul 2021

David

Great Hotel in Memphis Area!

Great hotel! Friendly staff, spacious room, ample parking, decent breakfast.

Business

4/10

Poor

22 Jun 2021

Verified traveler

The staff were friendly and attentive. The property was extremely questionable. The room was super hot, and when we arrived was dirty and bed was barely made up.

Leisure Family_with_children

6/10

Pleasant

10 Jun 2021

Verified traveler

We were there for a whole week and did not get our room serviced once.

Friends_and_family Family

8/10

Excellent

06 Jun 2021

Verified traveler

I’ve stayed at the hotel before and my male companion and I liked it a lot because it was clean, people were extremely friendly, if you needed more towels etc,, we were able to get it, the housekeepers came to clean daily, but this trip, the room was nasty, the freezer and fridge looked like it hadn’t been clean for awhile, the bathroom was HORRIBLE, not enough towels, tub was nasty, the shower head was stiff, it wasn’t good at all. Even though things changed due to the pandemic we still need to do our jobs

Leisure Partner

8/10

Excellent

02 Jun 2021

Verified traveler

The manager Scott was very helpful with my extended stay. The only thing I didn't like was no maid service for eight days.

Business Self

10/10

Exceptional

28 May 2021

Verified traveler

It was very nice, quiet and very comfortable. The staff was friendly and respectful. I plan on staying there again on my next visit, to Tennesse.

Leisure Family

2/10

Poor

19 May 2021

Verified traveler

The location was great, the property was old and run down it needs a lot of work, won't stay there again. The staff did all they could to make our stay better.

Leisure Friends

10/10

Exceptional

18 May 2021

Verified traveler

Excellent customer service

Business_and_leisure Self

6/10

Pleasant

17 May 2021

Verified traveler

Property was very unclean and in poor condition. Staff was very friendly and accommodating with issues that were found. Quickly moved us to another room upon finding dirty bedsheets, bathtub and couch. Toilet did not flush properly. New room was cleaner but still not clean clean. Bathtub would not drain due to the amount of hair clogged in the drain.

Leisure Family

4/10

Poor

09 May 2021

Verified traveler

When arrived my reservation was canceled and down graded. Asked to move to neighboring hotel with no ammities I needed. Disappointed I was not notified before arriving so I could find another hotel to accommodate our needs.

Leisure Family_with_children

2/10

Poor

09 May 2021

John

We were not told of the pet nonrefundable fee unti

We were not told of the pet nonrefundable fee until after we had checked in. It smelled horribly like disinfectant

Partner

10/10

Exceptional

07 Apr 2021

Verified traveler

Very friendly check in, in a quiet leafy suburban location, large rooms that have full kitchen and fireplace, great for long stays or a relaxing night after a long day driving. Dining options are a couple miles away, so not walkable, but this hotel a great choice for pets and families. Will certainly seek out residence Inn again.

Friends_and_family Family_with_children

8/10

Excellent

30 Mar 2021

Steve

The condition was ok. Could use a face lift as I got the impression that furnishings were wearing out and dated

Partner

6/10

Pleasant

21 Mar 2021

Verified traveler

The customer service was good and I would definitely come back.

Friends_and_family Family

4/10

Poor

15 Mar 2021

Verified traveler

Poor Housekeeping

The bathroom was not cleaned. Spills on the floor, dead bugs behind toilet, hair and other items in the tub, stained towels and floor mat. Called the front desk and asked them to send housekeeping to our room upon arrival the next morning. Asked again the next morning. Different person at front desk said they would arrive at 9:00. We left for the day and returned at 5:15 that evening. Nothing had been cleaned. Then we discovered that the dishwasher was full of dirty dishes and broken glass from previous guests. We checked out the next morning and let the front desk staff know that we were disappointed it had never been taken care of even after we asked twice and were assured it would be. We will not be staying here again.

Partner

4/10

Poor

21 Feb 2021

Curry

Very Disappointed!!!

Our stay was six nights. Due to a snow storm, none of the housekeeping reported to work. Our room received no cleaning service for the entire stay. We had to pull our own garbage since no staff was available to do it. We and other hotel guests resorted to placing accumulated trash and soiled linen in the hallways just to get it out of the rooms. It sat there for days before finally being removed by someone. The manager and front desk staff tried hard to accomodate, but there's only so much a skeleton crew can do. Weather reports provided early warnings of the coming snow storm, so it was so disappointing to me and my family that a hotel organization as well known and as large as Marriott did not have a contingency plan to provide basic hotel services to its guests. I expected better, but my stay was a total letdown. I did not get the service that I paid for. Apologies from stafg were just not enough.

Friends_and_family Family

6/10

Pleasant

29 Jan 2021

William

Disappointed

The carpet was buckled near the bed, dirty towels from the previous tenant were still hanging on the bathroom door.

Partner

8/10

Excellent

17 Jan 2021

JayRed

The at home feeling was good with the full kitchen and the size of the room

Friends_and_family Family

4/10

Poor

03 Jan 2021

Verified traveler

Would not stay again-

Staff extremely nice and helpful but this did not compensate for the other issues.

My room was dirty and the bathroom smelled. The hotel is supposed to be smoke free but there was heavy smoke coming from the staff room next to elevator and it permeated the floor. Additionally, some guests were loud and vulgar- screaming at midnight

Self

4/10

Poor

16 Dec 2020

Helen

Upgrade Please

Out date property. Ceiling look like it was patch. Construction on the ceiling look very bad. Base board with carpet was falling apart and the bathroom very out date with made the hotel feel unclean.

Friends_and_family Family

10/10

Exceptional

15 Dec 2020

Fredrick

Residence Inn in Germantown.

The staff went above what was expected If your looking for comfort and serenity I would highly recommend the Resident Inn in Germantown. The staff were warm and courteous. The staff made us feel like family. We got the V.I.P. treatment for our 2 week stay. Breakfast was served with a warm smile. person involved in the hotel, from the staff at the front desk to house keeping. A special hi to the front desk ladies, Betty, the Sales manager (he walked my fur babies) and the breakfast server. This is definitely our go to when in Memphis.

Business

10/10

Exceptional

23 Nov 2020

Verified traveler

I like the amenities that were provided during my stay.