Name: Quality Inn Memphis Airport
Address: 3105 Millbranch Road, Memphis, 38116, US

2/10

Poor

20 Jul 2026

Nihad

The rooms very old, the bathroom was not clean, we couldn’t sleep because the music it was very bad experience

Family

6/10

Pleasant

20 Jul 2026

Sandra

The property is not clear , smells super bad and the breakfast is not good

Family

10/10

Exceptional

17 Jul 2026

Latoya

They need to clean there walls

8/10

Excellent

09 Jul 2026

John

Nice, basic room in a decent motel- pretty spacious. The staff were very nice. The breakfast was underwhelming- I can't eat blazing hot waffles off a small styrofoam plate- toxic. Skipped it. Appreciated gated security.

2/10

Poor

06 Jul 2026

Latoya

The walls were nasty the bed you could feel the bed spring the pillows were little and the room was just nasty

10/10

Exceptional

30 Jun 2026

Quiana

Great hotel enjoyed my stay

Partner

2/10

Poor

29 Jun 2026

Murad

First off, we arrived the staff, as always unprofessional. The room we got as cigarette hose on the bed smells really bad came back to the front desk and he said he can change the sheets. I said no! I need a different. Take it a sweet time past midnight went to the other room and it’s the same crap even worse cigarette hose on the bed bathroom disgusting spiderweb, dust broken handles. AC barely works sketchy motel people hanging outside and doing some business and smoking. Forgot to add the breakfast has no staff to help or put anything in the morning. The pool is very dairy. Stay away.

6/10

Pleasant

24 Jun 2026

ANNA

Continental breakfast had waffles and coffee only. Not like advertised. Juice dispenser not working.

4/10

Poor

14 Jun 2026

Katchiri

The Tv didn’t work, which may have been caused by the bad weather. Internet was spotty, the comforter had stains on it and could feel the springs in the mattress that sagged to one side. The bathroom ceiling had mold spores. The included warm breakfast was the option to make a waffle, or one kind of cereal. Distance to the airport is nice, and to be able to park right in front of the room. We would not stay here again.

Family_with_children

4/10

Poor

05 Jun 2026

George

There is no shuttle to the airport hotel dirty in public areas. Hotel did. Not answer phone.

Self

2/10

Poor

19 May 2026

rafik

Horrible place, I didn’t sleep stain all over my bed sheets.
The room stinks.

Self

6/10

Pleasant

19 May 2026

Deb

Information says has a small breakfast, but doesn’t.

Family

2/10

Poor

17 May 2026

Michael

I stay in many low level chain hotels, but this one was disgusting , and it’s frankly disrespectful to the customers. It’s obvious that Expedia doesn’t put customer experience as a priority. It’s all about the profit, and selling properties such as Comfort Inn, Quality Inn, Motel 6, without remorse proves that. Though those properties do have some decent locations , they’re generally advertised inappropriately. I’m still a loyal Expedia Customer, but these dirty locations for $200 per night speaks for itself.

Partner

2/10

Poor

09 May 2026

Walter

The first night, the tv stopped showing at 10pm. After informing the front desk, we still didn’t get the tv on.the next morning we went for breakfast at 6:45am and was told that the breakfast person didn’t show for work. There was no cook on site for Saturday breakfast. Saturday morning, we never received any clean sheets or towels.this was our first time in Memphis and it wasn’t good at all. For the amount of money that was spent it should have been better.

Family

6/10

Pleasant

08 May 2026

Edward

Too many things wrong about this place to name.

Partner

2/10

Poor

06 May 2026

Jennifer

First room we were given both beds had stains and looked really gross, the second room was cleaner but the sheets had holes in them and the comforter had a old smoky smell to them even though we were in a non smoking room. The “breakfast” was just a waffle maker and a glass jar of Cheerios. Definitely will not ever stay here again when we can go elsewhere for the same price with much nice amenities.

Friends_and_family Family

8/10

Excellent

02 May 2026

Jimmie

All was good

8/10

Excellent

01 May 2026

Ronald

We didn’t expect the property to be totally fenced in.

The TV wasn’t connected and it took 2 staff to get it working. I checked it before we left the next morning and it was back to normal connected and not functioning ☹️

Partner

10/10

Exceptional

26 Apr 2026

Scotty

Everything was was very easy and friendly

Partner

2/10

Poor

26 Apr 2026

Julius

Horrible service, was given the room key and was told the room was clean and ready only to get to the room, and it was still dirty from the previous stay, they addressed the dirty room situation only for me to finally lay down and was bitten by bed bugs!

Family_with_children

8/10

Excellent

10 Apr 2026

Kay

Didn't use.

Family

4/10

Poor

06 Apr 2026

rebecca

Clean room but lingering smoke smell was strong for a non smoking room. Air conditioning worked great. No information posted or given on breakfast hours. The website stated that this quality Inn provides a shuttle. No shuttle service from the airport to the property according to the service desk when I called and tried to arrange for pickup.
Front desk is low and staff cannot see customers when they walk in. I had to wait 5 minutes before I was helped even though I repeated \" hello\" several times.

Self

4/10

Poor

05 Apr 2026

Emmanuel

Things could have been better.

Partner

2/10

Poor

30 Mar 2026

Linda

Do not stay here. Filthy, loud, in a terribly dangerous neighborhood.

Partner

4/10

Poor

21 Mar 2026

Angela

The room was filthy dirty, granted it was a smoking room, but it still could've been cleaned better, it was like being in a rundown old motel. Towels were clean, so we're the sheets. Pillows , horrible.

Partner

8/10

Excellent

18 Mar 2026

Dedrick

Heat never got warm

Family_with_children

2/10

Poor

26 Feb 2026

Mary

The room was awful. I didn't want to walk on the carpet. The bedspreads had holes. The blankets had holes, from smokers. The refrigerator had mold. The bathroom/shower was so small, couldn't close the door. The paint touch-ups didn't match many times. Too noisy. The check-in was done behind a plexi-glass opening. The gated parking lot was the only good thing.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

James

Ok

4/10

Poor

18 Feb 2026

Ephrem

- table lamps not working
- no tv signal
- bathtub not very clean
- breakfast not good - only waffles and it doesn’t come off the stove, although enough spray is done
- impoliteness of front desk (might be cultural) when inquiring for service - asked for items and was told as if it is an order ‘come to the front desk.’
- seems the goal is highly profit-motivated
- parking and security was good, no issues
- customer service training and more staffing might resolve my concerns

Friends_and_family Family

2/10

Poor

15 Feb 2026

Jessenia

No one is ever present, told them my toilet wouldn’t flush. They never fixed it by the worst quality inn

2/10

Poor

08 Feb 2026

Kenya

Mold/mildew all over the sink, tub/shower, and toilet. If these things were cleaned properly and often this should not be the case. The sheets and towels were stained. The carpet was torn at the door and in several places in the room. Due to these circumstances we were too afraid to get ice or partake in the breakfast they offer.

Business Partner

6/10

Pleasant

05 Feb 2026

Janice

Fair enough room
Helpful and respectful staff

4/10

Poor

21 Jan 2026

Kristy

Nothing good to say, except it was a gated, secure parking lot.

Partner

6/10

Pleasant

19 Jan 2026

Michael

We just needed a room to stay for the afternoon/early evening because our train trip was delayed. The hotel is a bit rundown and in a questionable neighborhood, but the price was right and it fit our needs. On a positive note, we got an early check-in, and that was appreciated.

Partner

2/10

Poor

13 Jan 2026

Anjanette

The room stunk of marijuana Had to ask to change rooms They did get us a room that didnt smell Parking is gated and not much to eat for breakfast

Partner

8/10

Excellent

12 Jan 2026

Martesha

Room 220 heat dont work n that sucked

Leisure Self

6/10

Pleasant

10 Jan 2026

Teresa

Room waa clean enough. A little old and could use some updating. Staff was very helpful

Friends_and_family Family

8/10

Excellent

04 Jan 2026

DORIS

Clean room and quiet area. We left at 230am so can't rate breakfast.

Leisure Family

6/10

Pleasant

31 Dec 2025

Christian Grace

I was disappointed with my stay. I was not aware that the front desk and guest rooms are on the different side. To get to our room, we had to cross to the other side, use a key card to enter a gated area, and walk up the stairs to the second floor, which was inconvenient—especially with luggage.
The room itself was not well maintained. The toilet was dirty, the TV was not working, and the bathtub did not drain properly. These issues made the stay uncomfortable.
Breakfast was also misleading. There was no buffet breakfast available as advertised. Additionally, the photos online make the hotel look much nicer than it actually is in person.
Overall, this hotel did not meet expectations.

Leisure Family_with_children

4/10

Poor

29 Dec 2025

John

They advertised a buffet breakfast. It consisted of a waffle maker only. Yo me, thats not breakfast. I was expecting sausage, eggs, bacon, potatoes, and such. They had yogurt in the fridge, only. No fruits or breads. The only other thing they had was cold cereal and 2% milk. The only juice that worked was the orange; others were listed but they spit out water (maybe).
The room was good.

Leisure Partner

4/10

Poor

24 Dec 2025

Walkiria

The breakfast is terrible! The smell of cigarette smoke in the non-smoking room is awful!

Friends_and_family Family

2/10

Poor

22 Dec 2025

Tiara

Very Disappointing

Friends_and_family Family

2/10

Poor

21 Dec 2025

Tiara

Refer to chat with agent

Friends_and_family Family

2/10

Poor

21 Dec 2025

David

The name and address on my reservation got changed and the hotel refused to honor my reservation. I tried working with the hotel and Expedia to find out how that happened and to get my money back, but they chose to only refund one of the two nights—even after several calls and emails with people who said they would help me.

Leisure Self

8/10

Excellent

20 Dec 2025

Charles

Clean facility

10/10

Exceptional

15 Dec 2025

samantha

The staff members were very courteous and the room was nice.

2/10

Poor

14 Dec 2025

Cameron

Unclean room ask for non smoking, and burn marks from ashes was on the sheets and smell Marianna soon as I walked in the door.

Business Partner

10/10

Exceptional

07 Dec 2025

Annie Pearl

Everything

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Becky

Check in process was fine. Pretty quick. However, Hotel is very dated. Beds were not comfortable to me. Room was clean & spacious. Was very convenient for access to airport. I was upset to find out that I could have gotten the room for $25 less than what I paid on Hotels.com by going through actual hotel website. It worked for what we needed & the price we paid. Probably won’t visit again. Mainly because of smell in room.

Partner

4/10

Poor

03 Dec 2025

Monique

The property was secure and I liked it. All residents had to have a gate access card. But upon arrival of my room, I noticed that there was a pee stench on both corners of the hotel as if people have been urinating outside. The AC wasn’t working properly. And I’m not gonna complain so much because it was a smoking room, but we did notice like stains on the spread.

Leisure Partner

8/10

Excellent

02 Dec 2025

Olaitan

It was a budget place to stay. Staff was friendly. Room wasnt the tidyest but was good enough for the short night

Leisure Family

6/10

Pleasant

01 Dec 2025

Chris

External door to apartment allows noise in, exhaust from cars parked a few feet away. Thin walls let all sound through. Bedsheets are old and dingy with age. Bedsheets had cigarette burnholes, in a nonsmoking room. Service was polite and prompt at the desk. Water ran hot with good pressure. Heat/AC unit worked well. Soap was cheap and chalky. Carpet, furniture and fixtures all dated, giving 1975 Dodge station wagon energy.

Leisure Self

10/10

Exceptional

30 Nov 2025

Marcus

The room was clean and the hotel clerk was nice. Will definitely stay next time I’m in town.

Leisure Self

8/10

Excellent

29 Nov 2025

Steve

Staff was pleasant at check in… secure parking and rooms were as expected for rate.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Marcus

The night clerk with above and beyond to make sure my stay was good. Excellent service

Leisure Self

6/10

Pleasant

27 Nov 2025

Candy

Travelers a FYI. If you are booking your room as on a spontaneous trip as we did, we booked it on the drive down. Not sure of traffic on a holiday thus making a 10 hour trip into a 15 hour trip.
We were so tired... and still had 6 hours more to drive to get to the hotel and wanted to rebook to a closer hotel. Since, we did not get the warranty coverage (it was like 5 bucks extra) we could not cancel the reservation. Expedia even contacted the hotel to ask. The clerk said NO! that's why there are rules.
**(Fair enough)
It's our fault for not being prepared for holiday traffic. I just wanted to inform that the extra 5.00 insurance would have been a game changer. So, if your not 💯 percent sure on the time it would be a good idea to get it.
***We left at 10 am to go to Memphis and drove 15 and 1/2 hours in total, with only restroom stops and grab a sandwich on the go. It was brutal to say the least.
As, far as the condition of the room....
Clean, no weird smell walking in. The beds were really comfy better than others I've stayed at.
Bedding smelled fresh and clean. A little wear n tear in the shower but no biggie. There was a bit of noise from the airport but, not a big deal to me since we were exhausted from the drive.
Breakfast... 🙊🙉🙈 Let's just say don't bother. 😔

Leisure Partner

4/10

Poor

24 Nov 2025

Travis

The bed sheets had holes from cigarette burns. Shower curtain was dingy. Wouldn’t recommend for price

Business Self

6/10

Pleasant

24 Nov 2025

Alyse

Out dated but good customer service . Also the area smelled really bad upon arrival.

8/10

Excellent

22 Nov 2025

Terica

Very clean.

Business Family_with_children

10/10

Exceptional

14 Nov 2025

Stevan

Comfortable

2/10

Poor

14 Nov 2025

Arturo

Breakfast was worst. Only item is waffle maker but irony is it didn’t work. We ended up leaving without eating breakfast.

10/10

Exceptional

30 Oct 2025

Douglas

Very nice hotel. Spacious room. Limited dining options in the area, it’s located in a trucking area near the airport. But quiet, comfortable, and private.

10/10

Exceptional

22 Oct 2025

Earl

Everything was good.

Leisure Self

8/10

Excellent

22 Oct 2025

Richard

Breakfast was a disappointment. No fresh fruit, muffins, sausage or bacon. We chose a Quality Inn because we usually enjoy the breakfast.

Partner

2/10

Poor

20 Oct 2025

Ann

We pulled in here late after a long day driving. The reason we chose this hotel is it has a gated parking area. That is the only positive. The carpet was nasty, the bedding had stains and holes, the bathtub had mold. I do not recommend!!!

Leisure Partner

10/10

Exceptional

15 Oct 2025

Guilherme G

Parking

10/10

Exceptional

14 Oct 2025

ADRIAN

Everything was great

Leisure Partner

6/10

Pleasant

09 Oct 2025

AMBER DAWN

Was a strange piece of plastic in the coffee maker. Air conditioning was not strong. Breafast was extremely disappointing

Leisure Partner

8/10

Excellent

07 Oct 2025

Suzy

Security was strict and overdone. More concerning than seemed warranted.

6/10

Pleasant

06 Oct 2025

Jennifer

The property was clean , bed was comfortable, sheets were clean. Hotel overall was old and run down, room had a very strong musty smell. Had it not been very late when we checked in I might have not stayed and looked for a different hotel but we had driven all day and it was late at night. Breakfast consisted of waffles, cereal, milk , yogurt and coffee. No juice or water to drink. If you’re picky I would not stay here. Neighborhood is not the greatest but the property has a gated parking lot.

Leisure Partner

6/10

Pleasant

04 Oct 2025

Robert

It's very old, but not in a bad way. Area surrounding the hotel seemed very sketchy though. Breakfast was also offered, but very limited offerings.

Leisure Partner

4/10

Poor

30 Sep 2025

Donald Eugene

Cigarette hole on bedspread, big hole in the white comforter, tear in lampshade & dirty.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Susan

My room needs to be fully updated. Mattress is either cheaper or worn out. Mattress cover as what appears to be cigarette holes. Pillows are worn out. In the morning. The coffee maker was nonfunctioning. On the other hand. Staff was very nice. Breakfast is a joke.

Business Self

10/10

Exceptional

29 Sep 2025

Susie

Great stay. Easily accessible to I-40, secure parking, good customer service and great value.

Friends_and_family Friends

8/10

Excellent

27 Sep 2025

Cherie

After traveling all day, there was no food anywhere nearby as this hotel is sort of in industrial area.

10/10

Exceptional

26 Sep 2025

Stephon

I love the fact that the property is gated. I felt safe.

Leisure Self

10/10

Exceptional

26 Sep 2025

Jevita

Loved it

10/10

Exceptional

21 Sep 2025

PETER

Property was clean and convenient

Leisure

10/10

Exceptional

16 Sep 2025

Wendy

Easy access to the airport.

2/10

Poor

12 Sep 2025

Dolgorsuren

Will never!!! NEVER book here again

Business Self

6/10

Pleasant

10 Sep 2025

David

Plane engines and local traffic. Made for badsleep

The best part was a nice bed to sleep in and plenty of shower water
The tissue box had one tissue
The front office sliding entry doors were broken you had to pry by hand to open them, and push back to close
I’ve never seen a quality in this bad of shape in my life and I am not young

Partner

2/10

Poor

04 Sep 2025

darlene

The room smelled like smoke and mold and mildew I did not like that. I asked for a refund. The staff member was very polite and helpful.l liked that.

Leisure Family

10/10

Exceptional

01 Sep 2025

Jeffrey

Being close to the airport, it was quiet.

Leisure Partner

2/10

Poor

30 Aug 2025

Cheri

AVOID THIS DISGUSTING DUMP!

Disgusting. Sketchy area, room smells of mildew and smoke that you never get used to, missing smoke alarm, toilet has actual cracks, etc. The absolute worst I have ever stayed in. I should have left but it was late at night, I had an early flight, I had pre-paid and I was afraid to look around the area. This would never pass a health inspection. Never ever stay here.

Self

10/10

Exceptional

24 Aug 2025

Raphael

I love this place

Leisure Partner

6/10

Pleasant

13 Aug 2025

Lynette

It is in a really unsafe area of town, which is why it (and other places around) are gated. It makes it a little inconvenient going in and out. Our first room (smoke free) REEKED of smoke. Since I'm allergic, I asked for another room. It also smelled of smoke, but not as bad. We went to the store and bought some spray, but it didn't help. I coughed all night long, and couldn't sleep. The TV remote didn't work, we had trouble logging onto internet. The guy at the front desk was very helpful, but it was aggravating to spend an hour trying to get things going. Also, the ice machines don't work, and apparently haven't for years. Overall, it had a dirty appearance (probably because of the smell) but I couldn't really see anything dirty. However, the sheets and bedspreads had multiple cigarette burns in them. The breakfast was ok, but not over abundant. I would never stay there again, especially for that price! (BTW, I usually try to give something positive, but couldn't find much here).

Business Partner

10/10

Exceptional

13 Aug 2025

tamika

Rooms was clean staff was very polite and had a good breakfast display

Leisure Partner

6/10

Pleasant

10 Aug 2025

Margo

Secure parking

Leisure Self

2/10

Poor

09 Aug 2025

Maxie

First of all the room was filthy. Dirty walls, soiled bedding and dirty bathroom. You know it’s dirty when your kids say this dirty! The room smelled like mildew. The guy at the front desk although not rude, was not very helpful or nice. Do NOT stay at this location. Also, no elevator!!!

Family_with_children

10/10

Exceptional

08 Aug 2025

Arthur

Excellent service and a great value.

Leisure Self

6/10

Pleasant

06 Aug 2025

Brendasue

Staff was kind. Ice maker didn't work. Vending machines were empty. Washer was broken. Bathroom tub had a lot of mold including shower curtain. Water dripped all night in tub. Would not stay again.

Leisure Self

2/10

Poor

26 Jul 2025

Colby

First thing when you arrive at the hotel it is gated and you need a room key to get into the area. The checkin was ok and the guy at the desk was very nice and quick. When we got to the room we were not to happy as the entire area smelled of pot and cigarettes in a non smoking room. The carpet had tears in it, and the room didnt have a clean feeling. The bathroom toilet had a black line around where the water goes and the shower had soap residue in it. Seems it hadnt been cleaned for quite some time. The beds were ok and even had a couch in the room. Water pressure in the dirty shower was good. You could tell the room hadnt been rented in a while or there is a lack of housekeeping. The wash machine was broken and only one of the oce machines were functional. We never checked out breakfast as we were just ready to leave. The hotel is also located near the airport so at 430am you will be woken with airplanes which seemed every 5 minutes one went over. Not a good place if you need a good nights sleep. How this place ever got the rating it has baffles me. The back of the property is in poor shape and looks to possibly have people living at it. I would never stay at this place again. I hope you all dont stay at this location also until this place is cleaned up. Definitely a thimbs down. Stay away from this place

Leisure Family

10/10

Exceptional

15 Jul 2025

Ifeoma

For it's price - one can't expect more.
I almost canceled my reservation when I read a review - but on arrival, I'm happy I didn't.

Business_and_leisure Family_with_children

6/10

Pleasant

02 Jul 2025

Robert

Rooms are nice size. Went barefoot in the room my feet were dirty from the carpet.

Leisure Partner

2/10

Poor

02 Jul 2025

will

Place is very filthy and stink and very dated not a pleasant stay at all! Coat and ice machines didn’t work vending machine empty front desk charged me two dollars for a hot Coke!

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Michael

Good for a nigjt or ywo stay.

4/10

Poor

24 Jun 2025

Shannon

Breakfast sucked. No juices. Limited choices for food. Not anything like they show. Waffles syrup butter. Not.

Leisure Family