Name: voco Hotel Napoleon Memphis by IHG
Address: 179 Madison Avenue, Memphis, 38103, US

4/10

Poor

24 Jul 2026

Sarah

This hotel is not in a great area of Memphis. I would not walk out at night. Many surrounding abandoned buildings.

Our room had a handle missing on the bathroom door and hand soap instead of shower gel. No other little amenities like shower cap etc. For the price of the room it was to say the least a disappointment.

On check in we were told breakfast was until 11am. I went down 10 min before 10 and was told that breakfast was closed and that it only went until 10. The front desk clerk was not helpful in any way and I had to suggest to her that perhaps she could talk to the chef and ask if he could make an exception given that it was the hotel’s mistake AND it wasn’t even 10am yet. She did so begrudgingly.

I would never stay here again and would not recommend it to anyone.

4/10

Poor

23 Jul 2026

Samuel

I hate writing bad reviews but this one is a MUST.

1. Parking for this hotel is horrible. It is done by a 3rd party vendor that is not associated with the the hotel whatsoever. Total disaster when it comes to parking. Oh, be careful also, there might be a Memphis baseball game going on at the same time which limits where you can park.

2. Breakfast is not included, although my receipt says breakfast for 2 included. Food and beverages are, you guessed it, provided by a 3rd party vendor attached to the hotel. Simple drinks and food items were offered which both food and alcoholic drinks were subpar.

3. The hotel looks very boutique(ish) but they are not. The handle on the shower was an issue, the TV was once again horrible.

I am not one to do negative reviews y'all but this one really deserves the sub par rating. Will not recommend this hotel to anyone. Sorry but I cannot do to many reasons.

10/10

Exceptional

21 Jul 2026

Xzavier

The staff was very friendly and our room was a roomie and very clean

Partner

10/10

Exceptional

20 Jul 2026

James

Older building but very well maintained. Staff was friendly. Room was clean and comfortable. No parking associated with the hotel. However there is a convenient garage next door with reasonable cost including in ,& out privileges. The Hotel is in a great location in walking distance to activities. We would stay there again if visiting Memphis.

Partner

8/10

Excellent

20 Jul 2026

Bette

Nice hotel, friendly staff and great location.

Family

10/10

Exceptional

18 Jul 2026

James

Great location. Super clean place and the rooms had a great ceiling height. Staff was very friendly as well.

10/10

Exceptional

13 Jul 2026

Michael

Beautifully decorated and walking distance to downtown. Would stay at again.

8/10

Excellent

07 Jul 2026

Herman

Free street parking weekends only

Family_with_children

8/10

Excellent

05 Jul 2026

Andrea

The hotel staff were very nice. I didn’t care for the hotel parking, but since we were there over the weekend street parking was free and thankfully I was able to find one when I needed overnight. Rooms were ok my bed had a stained fitted sheet

Friends_and_family Family

4/10

Poor

05 Jul 2026

Tim

This hotel felt like the epitome of bait and switch. The entrance and lobby are beautiful and newly updated, but the rooms do not match that same standard at all. They felt more like Best Western quality than what was advertised.

Several things in the room were disappointing. The TV remote did not work, the ironing board slowly collapsed before I could even use it, and the padding and fabric were worn, old, and not properly attached. Most concerning, the door to our room did not lock properly. Room service was also not what was advertised on the website.

I chose this hotel specifically because of the website, the updated look, and what was described as an amazing menu. We usually stay at The Peabody but decided to give this hotel a try. Unfortunately, we will not be returning. The lobby may be brand new, but the rooms are old, worn out, and in serious need of attention.

10/10

Exceptional

29 Jun 2026

Clinton

Very nice eclectic hotel. Great shower pressure. Good firm beds!!

Family

8/10

Excellent

23 Jun 2026

Eric

Lovely bright room with corner view. Clean and tidy. The reception staff were excellent, very helpful and cheerful. Convenient parking just next door. Great location for the baseball park, five minute walk to Beale Street and thirty minute walk to Sun Studio. We relocated our stay to this hotel when the Holiday Inn cancelled our booking at very short notice due to their refurbishments running over and were very glad we did as this hotel was much nicer than our last stay at the Holiday Inn.

Partner

10/10

Exceptional

15 Jun 2026

Susanna

Location was great if you want to walk to places. We ate great Chinese down the street and had good coffee at the local coffee shop down the street. Staff was awesome and took care of my concerns.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Michael

We did one night here on our roadtrip. There is a great Irish pub across the street and 10 min walk to Beale. Bed was comfy

Partner

10/10

Exceptional

01 Jun 2026

Tom

Excellent stay as usual!

Family

2/10

Poor

23 May 2026

Andrea

The room was not clean, the door was broken and the sliding door in the bathroom kept getting stuck. No microwave option in the actual room.

Friends

6/10

Pleasant

22 May 2026

Enshane

Good part: great decor, spacious room with comfy beds, outstanding location, friendly staff.

Bad part:
1. no follow up from staff regarding requested items:
- I haven't received my emailed receipt for my stay.
- I haven't been contacted by management (per request) regarding the additional member points offered due to room smell issue (see below).

2. Room was located in 526 (top floor). Prime location because no neighbors, but the smells from the kitchen emanate into ALL rooms, at every level, on that end of the floor. As soon as I mentioned it to the staff, they looked at each other like they knew exactly what I was talking about and explained that it was an ongoing issue. They suggested that I speak with the manager and since I booked through a third party vendor, no discounts could be offered but they could give me additional member points. After several attempts to reach him (he was never available), I request that he contact me. I'm still waiting.

Delayed breakfast service: I paid for the complimentary breakfast ($15/person). The wait was almost an hour (30min before he took our order and 30 min for the food to come) because there was only one guy. We didn't go back, even though I paid for the entire stay. Also, there are additional fees that don't cover the $15, which wasn't very clear. I added it to the hotel tab and still don't know how I was charged because I haven't gotten a receipt.

Parking garage: no internal access and doors are locked on the weekend

Family

10/10

Exceptional

17 May 2026

Liz

This is a beautiful hotel, located in downtown Memphis - very close to many tourist sites, restaurants, and the river. I highly recommend staying here.

Partner

10/10

Exceptional

10 May 2026

Christi

Friendly staff.

2/10

Poor

08 May 2026

Edward A

Staff is rude- told me I didn’t have a reservation (I did). I had to book a different hotel while I was at the airport then was charged a no show fee for the night “I didn’t have a reservation for”.

Self

10/10

Exceptional

07 May 2026

Cynthia

We enjoyed our one night stay very much. We would recommend upgrading the pillows. They were hard and flat.

Partner

4/10

Poor

06 May 2026

Matthew

It started wonderfully… Staff at the front desk was welcoming, friendly and kind every time we came and went.

However, our room was never cleaned despite repeated requests to both the cleaning staff in person, the “clean my room” tag hung on the door, and direct requests to the front desk.

4 days, 3 nights. Not ONCE. I had to go to the front desk to get towels and fresh sheets the third night, they wouldn’t even bring them up because only one person was working.

Terrible experience, would never stay here again.

8/10

Excellent

04 May 2026

Marlo

The staff was really helpful. High ceilings in the rooms was a nice touch.

Partner

10/10

Exceptional

30 Apr 2026

Jack

orbits states that the property is pet friendly when in fact they do not accept any pets of any kind. After having several different conversations with the staff. The hotel manager stepped in and was aware of the huge error orbits did by misrepresenting the hotel in its ads. This almost cost us our reservation due to orbits mistake. Thank goodness the hotel manager took care of the situation and we were able to stay.

Pet

10/10

Exceptional

28 Apr 2026

Diane

We chose the property based on the photos showing an eclectic design. Our room has an original brick wall and the dual windows were original bay style. I don't typically sit in a lobby but there's was so inviting we did and visited with the staff. The bar/coffee was also fun to visit with the staff! Very friendly and inviting!

It is a corner location and on the third floor there was NO traffic noise. And no sirens during the night.

Friends

10/10

Exceptional

25 Apr 2026

Michael

Wonderful

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Robert

not as close to the bar scene as other places.. but still a classy place to stay...

Self

10/10

Exceptional

12 Apr 2026

Natalie

Very clean, pretty, the bathroom doors kinda sucked. They were sliders.

Partner

10/10

Exceptional

02 Apr 2026

Edward A

Staff was great, rooms are clean and updated, hotel bar was great.

Self

8/10

Excellent

30 Mar 2026

Oliver

The room was great, however, leftover food and dental floss from a prior guest were left on the floor. It looked like they had been there for a while

Self

10/10

Exceptional

23 Mar 2026

Lynette

The front desk staff were friendly and helpful.
The one restaurant was very good the one time we managed to eat there.
It had very limited hours (closing for breakfast at 10:30 on a Sunday morning? Closing the bar at 10 on a Saturday night?)
Good location and a nice, clean room.

Partner

6/10

Pleasant

19 Mar 2026

Kristin

Room needed a remodel

10/10

Exceptional

18 Mar 2026

Melinda

Wonderful hotel...loved the lobby! Our room was great...super cool AC...comfortable beds...really nice bathroom with sliding barn door to separate shower/toilet from sink/vanity..hot shower...lots of space...great view with very high ceilings so super quiet...walked to Bealle St.

Family

10/10

Exceptional

09 Mar 2026

Ashley

Very clean. Friendly staff.

10/10

Exceptional

08 Mar 2026

KENNETH

Very pleased

Partner

4/10

Poor

23 Feb 2026

Kathryn

FIRST The Hotel support staff was amazing and very pleasant to work with!
The Room - I had to change the linens on my bed due to particles of food between the flat sheet and fitted sheet. The mattress pad had a LARGE stain on the side of it. The other bed had a small piece of skin with blood and a hair attached and a separate pubic hair. The first room that I was put in had been smoked in and there was an air purifier actively running and plugged in to the desk in the room, the smell was not getting better. I am still waiting for my refund from Expedia. Originally Expedia sent to a personal gmail account for the refund. Then the wrong card was used for the refund (not even sure who's card it is). I have had to be on the phone with Expedia and the Hotel manager numerous times! The manager has been great and patient while we both try to get Expedia to work through this.

Friends

10/10

Exceptional

22 Feb 2026

Lacey

Clean room and excellent customer service!!! Would definitely stay again.

Partner

6/10

Pleasant

17 Feb 2026

Kevin

There was an alarm going off in the room on the other side of the wall around 4am and 8am. The first front desk person was on it. The 2nd just looked at me “…ok is there anything else?”

8/10

Excellent

17 Feb 2026

Tyler

Beds not very comfortable. Beautiful place. The floors felt like they were going to fall through though. Bathroom door didn’t shut all the way.
Overall great place but a few things that affected the rating. Customer service was 10/10.

Partner

4/10

Poor

05 Feb 2026

Mia

Dirty washcloth and robe was left in the room. The TV and phone also didn’t work.

10/10

Exceptional

28 Jan 2026

Grady

Very nice room

10/10

Exceptional

18 Jan 2026

Holly

Clean and great staff

10/10

Exceptional

03 Jan 2026

Lori

We’ve stayed at various hotels in Memphis over the past 35 years, and this was our very favorite! The room was awesome, had a bay window that looked over the street and windows down the entry that let in a lot of light. The bathroom was large, well-appointed, and the shower was a great larger size with a great showerhead. The bed was comfortable as well. We’ve stayed at the Peabody even, and this was better! Loved the bar. The hot chicken was fabulous, and the breakfast was also delicious. Check out the first floor restroom and push the button for a fun experience! Will definitely stay here next time we are in Memphis.

Partner

8/10

Excellent

21 Dec 2025

Shunquita

All the above

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Lakenya

Room was really clean and comfortable and the bar was nice overall good vibe! Nice staff as well!

Partner

10/10

Exceptional

12 Dec 2025

Dimika

The staff was very courteous. The room was clean and the bedding was very comfortable. Although my reason for staying here was to have a staycation and just relax in my room, the location of this property is great and very close to downtown attractions.

Leisure Self

6/10

Pleasant

09 Dec 2025

David

We did not eat breakfast
The parking garage attached to the hotel which was recommended by the hotel was a huge ripoff. We paid for three days and it did not work going in or out. Plus they double billed us and will not give us a refund.
Huge disappointment!!!

Leisure Family

10/10

Exceptional

07 Dec 2025

Felipe

Room was clean, friendly staff, and easy to park

Friends_and_family Family

8/10

Excellent

19 Nov 2025

Jill

Room was nice but a little tight. Lobby is gorgeous and location good for walking to Beal Street. Staff was very nice.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Sheila

Comfortable home from home ambience. Hospitable staff from reception to restaurant to cleaning staff. Clean. Good location
Only negative is bedroom lighting is very dim.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Eva

Fabulous staff and loved the artistic and delicious cafe on the first floor!

Business Self

10/10

Exceptional

09 Nov 2025

Daniella

Clean and easy check in and check out process.

Friends_and_family Family

6/10

Pleasant

07 Nov 2025

DAVID

The

8/10

Excellent

31 Oct 2025

Lina

Rooms are nice, large but outdated. Room smells… but great location and nice common space

10/10

Exceptional

27 Oct 2025

Wade

Wade B

This was our first trip to Memphis and we were very pleased with this hotel and location. Nicely appointed room and the staff were very friendly and helpful with all our questions. Great walking distance to many restaurants and bars and the hotel bar was great just needs to be open later. Liked the complimentary use of the umbrella when it was raining.

Partner

10/10

Exceptional

26 Oct 2025

Tricia

Great place to stay in Memphis. Very trendy design in a historic building. Within walking distance of lots of tourist attractions. Very helpful staff with clean, comfortable rooms.

Leisure Partner

10/10

Exceptional

23 Oct 2025

David

N/A

Partner

10/10

Exceptional

19 Oct 2025

Laura

Love the aesthetics of the hotel. Is showing a bit of wear in the room. Little details. Bathroom linen were a bit rough. Not luxurious.

Leisure Family

10/10

Exceptional

13 Oct 2025

Keith

Great stay. Great location, good staff, nice clean hotel.

Partner

10/10

Exceptional

03 Oct 2025

Mary

The staff was great, the food at breakfast was wonderful and the room was comfortable. We enjoyed walking in the area and shopping at nearby stores. I hope to return soon!

Leisure Partner

8/10

Excellent

30 Sep 2025

Jason

There wasn’t anyone at the front desk when we arrived. We waited several minutes for someone to show up to check us in. The bar was closed (Monday night). The bathroom in our room smelled of marijuania and there were no bottled waters in the room. Very nice hotel. We have stayed here several times in the past and were very well pleased. It seemed to be under new management. I did not see any of the people that I have met in previous stays. Not bad but not what we have been accustomed to in the past stays.

Leisure Family

10/10

Exceptional

15 Sep 2025

Mary

Clean, quiet and in walking distance to entertainment, restaurants and sports/concert areas.

Leisure

10/10

Exceptional

15 Sep 2025

Mary

The property was clean, pleasant and easy to get to a parking garage was next door to the hotel and we were in walking distance to Beil Street and the Forum for a concert

Leisure

10/10

Exceptional

09 Sep 2025

Stephanie

Nice, clean hotel in convenient location

Clean room and friendly staff. The only gripe I have is a small one and it has nothing to do with customer service because that aspect was excellent. I just do not like these sliding barn doors for the bathroom that so many hotels are going to. But the hotel itself is great. We saw a show at FedEx Forum and I always try to get hotels within walking distance and this location was perfect.

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Karen

A lovely hotel super clean & a very accommodating staff :))))
Would definitely return again !!!
Karen from Canada 🇨🇦

Leisure Self

8/10

Excellent

26 Aug 2025

Rebecca M

The staff was very friendly and professional. The room was clean and nicely decorated. The location of the hotel was great!

Leisure Family

10/10

Exceptional

20 Aug 2025

Jamelia Patrice

Absolutely outstanding hotel service and location. At all times I felt safe and secure. I highly recommend this place and they’re in the middle of renovations which can only make it even more superb than it already is

8/10

Excellent

13 Aug 2025

Tronisha

Overall....our stay was great! We would have loved to see more breakfast options..a laundry option, and possibly microwaves in the room, just to enhance convenience.

Leisure Family

8/10

Excellent

08 Aug 2025

Paula

Lobby is beautiful, limited amenities, responsive staff

Leisure Partner

6/10

Pleasant

28 Jul 2025

HEATHER

Hotel is cute and has potential, great location for walking to FedEx Center - it has not been kept up. It is need of deep cleaning and revamp of carpets. Rooms and general areas did not feel clean.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Constance

It was nice, directly across the street is busted buildings,

10/10

Exceptional

27 Jul 2025

Stephanie

Great location to everything.

Leisure Friends

8/10

Excellent

26 Jul 2025

Matthew

Good enough

Partner

6/10

Pleasant

26 Jul 2025

Verified traveler

Stay away from this area in Memphis

The gentleman that checked us in barely said 5 words to me and didn't tell me any information about parking or the hotel until I asked. Also no luggage racks so we had to make two trips to get all our stuff to the room, and the parking garage is not easy to get to (you have to walk outside and around the hotel to get to it). The room was just ok- tub drain was clogged so we had to wait about 30 mins between showers for the water to fully drain out, cracks in the grout so water is definitely seeping in, also needs caulking around tub and floor tiles, also there was a large opening under the sink that seemed to go under the floor, pillows were also horrible!! The area is also extremely run down and does not feel safe with homeless yelling at you & your kids.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Rob

Too bad the restaurant was closed. This would have been an added bonus.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Tracy

No restaurant or bar and carpets looked old and frayed. The room halls had a smell. The mattress was the worse I have ever “tried” to sleep on. Lumpy and uncomfortable. I didn’t sleep for three days. The area is very derelict. Boarded up buildings all around. Very uncomfortable feeling when walking outside to the car. No parking attached, street or a structure next door.

Leisure Partner

8/10

Excellent

21 Jul 2025

Carl

Nice clean room, friendly service. Very basic breakfast but fine. Easy parking next door. All the main bits of Memphis within walking distance. Lots of bars and restaurants nearby. The only disappointment was the hotel bar, which looks really nice and is fully lit up was not open. A shame a it would have been good to get a drink at the end of the day at the hotel.

Leisure Family

8/10

Excellent

20 Jul 2025

Matthew

Good location, notany dining options nearby

2/10

Poor

20 Jul 2025

Judy

So disappointed!

Deception on the listing! Room was dirty! No restaurant or bar. View was an old building all boarded up. Listing shows a beautiful hotel with grand events & amenities. It was more like a place for drug heads & prostitution. Never book this place!!!!

Partner

8/10

Excellent

16 Jul 2025

Taylor

Overall the hotel was very nice. Great location downtown with restaurants and their minor league baseball stadium in walking distance. The hotel's restaurant was closed during our stay, but the staff was great.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Johnna

The hotel was quirky and fun, the staff was friendly and attentive, and it was a great location.

Business Partner

10/10

Exceptional

13 Jul 2025

Katina

It was a great experience. We loved the room and the peaople was so friendly ans made it super easy. Excellent service.

Partner

8/10

Excellent

12 Jul 2025

Peter

Memphis stopover

Restaurant and bar closed due to “renovation”. Good location and desk staff were excellent. Sadly the whole of Memphis is in a bad state of repair.

Friends_and_family Family

8/10

Excellent

11 Jul 2025

Dee Anne

It was okay but no breakfast.

It was good but there was zero breakfast except muffins and juice. Not really acceptable with the price. Hard to park but room was nice, clean and comfortable!

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Victoria

Fabulous Hotel

This hotel is fabulous.

Central downtown location that allows you to walk to many attractions. Room was clean and very tidy. Quiet rooms and nice windows for viewing people walking to work and starting their day. Hotel offered complimentary coffee and breakfast too. I would stay at this location again in the future.

Parking and food are available right next door which are both convenient and handy too.

Friends_and_family Friends

8/10

Excellent

28 Jun 2025

Eriidina

The pictures of this hotel are significantly better than how the hotel actually looks. It’s a nice hotel overall but some areas are dated and need fresh paint.
When I stayed here I was told the bar/restaurant was being renovated so it would be only open for the continental breakfast. The “breakfast” consisted of stale danishes, muffins, juice, granola and yogurt. No serving utensils and an extremely limited amount. Once the single platefuls were gone, they stated that was all they had, regardless of how many guests they had.
Parking was in a deck next door and was an inconvenience because you have to call or text the company to be let out of the gate each time you had to exit.
Overall it’s a decent hotel and I would stay here again only for 1 or 2 days.

Leisure Family

4/10

Poor

27 Jun 2025

Shalletuh

I was placed in a room where they were working on the sink took some time to transfer me to another. No one assisted with the transfer

Partner

8/10

Excellent

22 Jun 2025

Donsanelle

Just Fun

Did not like the no parking for the hotel. There is a parking space right beside location.

Self

6/10

Pleasant

19 Jun 2025

Melissa

The hotel was in walking distance of local attractions. The restaurant and bar in the hotel was closed the whole time we where there and that was a big letdown

Leisure Family

10/10

Exceptional

18 Jun 2025

Philip

—

8/10

Excellent

12 Jun 2025

Jamie

The hotel was clean but under some remodeling so the kitchen/bar was closed. They had a continental breakfast that was a joke with mini muffins and hot yogurt. They had a parking garage next to the property but no access from the garage to the hotel so it was kind of inconvenient. It was within walking distance of Beale street. The bed was a little hard but the room was clean and nice.

Leisure Friends

6/10

Pleasant

11 Jun 2025

Wendy

Difficulty checking in. Left with bug bites not sure if it was bed bugs.

Leisure Family

8/10

Excellent

06 Jun 2025

Jamie

The staff was very friendly and accommodating. The hotel itself is obviously older but well maintained. The beds were comfortable and the rooms were clean. We did not like that our a/c had a cap on it and couldn’t be set below 68 degrees. We like it cooler to sleep and it felt a little stuffy at times. We were in town for a concert at Autozone park which was right next door—super convenient!! We felt safe in the hotel and even as a family felt safe enough to walk to the Peabody to watch the ducks, Huey’s, and Rendezvous for dinner. We didn’t love the parking. There is a parking deck next door but the entrance/exit and lugging your belongings at check-in/out was a bit inconvenient. The hotel offered complimentary coffee and croissants in the lobby which we appreciated as well as a free late checkout if desired. Overall I’d stay here again.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Mike

Good location, handy parking next door, Friendly staff, very comfortable bed

Self

10/10

Exceptional

27 May 2025

Sandra

The front desk staff was very professional and treated my concerns with urgency. Very nice and clean environment.

Business Self

8/10

Excellent

26 May 2025

Ebonie

Hotel was very nice, clean, and quiet. I loved the artwork, decor Would definitely stay again.

8/10

Excellent

25 May 2025

Jan

I was ready to give the hotel 5 stars but unfortunately I had to take a pint off because the restaurant and bar were not open at all during our stay (Friday-Sunday). It was one of the features that attracted me to this location. Otherwise everything else was great! I’d stay here again.

Leisure Family

8/10

Excellent

24 May 2025

Lee

Pleasant hotel. Affordable but not cheap

Business Partner

8/10

Excellent

23 May 2025

Verified traveler

Awful bathroom

Hotel location and lobby are nice. The bed was comfy. The bathroom arrangement with a barn door barely separating the tub and toilet from the sink and counter. So this door can’t be locked and someone in the room can hear everything going on inside the bathroom. The only bathroom light includes the outer vanity area so it’s not possible to use the bathroom at night without waking the other person. Why can’t we stick with traditional bathrooms with actual operable doors? Never staying here again just for this reason.

Partner

4/10

Poor

19 May 2025

Richard

Carpeting was old and stained. The hotel really needs an upgrade. The website pictures are much nicer than the actual hotel