Home2 Suites By Hilton Memphis Downtown

United States , Memphis - TN
Memphis, 139 Vance Avenue
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41 reviews shown

10/10

Exceptional

11 May 2026

Lora

Just fine

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Carol

The location was great for the grizzlies game. No official parking lot. Breakfast was pretty good.

Family_with_children

10/10

Exceptional

09 May 2026

gerald

Really nice new hotel in a great spot downtown. Nice breakfast as well

Partner

10/10

Exceptional

04 May 2026

Chandra

Very nice and attentive staff

Family_with_children

10/10

Exceptional

23 Apr 2026

The suite was perfectly maintained. Amenities were spotless.
Wonderful check-in and checkout experience.

8/10

Excellent

12 Apr 2026

Ethan

Great dining options nearby and very walkable! Right down the road from Beale Street -- lots of restaurants and sight seeing. Hotel was clean and rooms were good!

Family_with_children

2/10

Poor

08 Apr 2026

Donald

Staff is rude. They don’t care about cleanliness or keeping breakfast stocked and stuff. Plus you have to park on the street like 100 yards from the hotel. Did i mention the room wasn’t finished?

10/10

Exceptional

04 Apr 2026

Paige

Great check in. Staff was great. The breakfast bar was really good.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Diann

I didn’t have a pet nor did I visit the pool,

Friends

10/10

Exceptional

07 Mar 2026

Serena

The room was AWESOME...BUT the fact that there was no parking and we had to park on the street was NOT something I would repeat

Friends_and_family Family

8/10

Excellent

28 Feb 2026

netra

Clean room, friendly staff

10/10

Exceptional

27 Feb 2026

Peter

Very nice and quite

Family_with_children

10/10

Exceptional

21 Feb 2026

rob

Amazing

10/10

Exceptional

16 Feb 2026

Willie J Bolling

Very clean rooms. Friendly staff.

10/10

Exceptional

10 Feb 2026

Ronnie

Yes

10/10

Exceptional

08 Feb 2026

Brittany

All of the above!!! It was the hotel was excellent

Leisure Family

6/10

Pleasant

21 Jan 2026

The room was lovely,shelves were dusty. Lovely and warm though. Noise from the other guests was terrible, slamming doors, TVs, shouting. And the constant smell of weed. Breakfast, so many unhealthy options. No grown up cereals. Very limited selection.

Partner

2/10

Poor

18 Jan 2026

Lisandra

DO NOT BOOK HERE. STAY away!! We traveled to Memphis by car from Florida and arrived at approximately 2:00 a.m. After checking in and paying the incidental deposit, we were informed by the front desk staff that no parking was available and that we would need to find parking elsewhere in the surrounding area.
One of the primary reasons I chose your hotel was because your website indicated that valet parking was available, which is a service we always rely on, especially when traveling with a child. Given the time of night and the fact that we were with a child, we attempted to find nearby parking but were unable to locate anything within a safe walking distance.
We returned to the hotel and requested a refund, a decision we did not make lightly, as we were unsure whether we would be able to secure alternative accommodations at that hour. The front desk associate informed us that our cancellation would be refunded and that a confirmation email would be sent. Unfortunately, we never received that confirmation.
When I contacted customer service this morning to follow up, I was told that the reservation would not be refunded. I am struggling to understand this decision, as the inability to provide parking particularly a service advertised and relied upon was entirely beyond our control. We prepaid for our stay with the expectation of receiving the amenities listed on your website, and due to this issue, we were unable to use the reservation at all.

10/10

Exceptional

16 Jan 2026

Tabatha

Staff was amazing I was there in Memphis for my grandma funeral and they treated me sooo well even tho my visit was a sad occasion they made sure me and my son was safe and welcome there was a dog barking on the middle of the day and the staff got right on it move me to a different room and was very helpful. I left earlier then book due to not feeling well and the evening guy that work Saturday showed me how to use a Lyft to get me back to Amtrak insured me & my son was safe i never traveled with my younger son alone so I was nervous but the STAFF HERE WAS AMAZING 10stars 💙

Leisure Family

4/10

Poor

13 Jan 2026

Melvin Lee

Clean and friendly staff, good breakfast. The parking is non-existent, and the fire alarm went off twice in 1 night for over hours of interrupted sleep.

8/10

Excellent

09 Jan 2026

Terry

Clean and spacious room. Conveniently located.

Leisure Family

8/10

Excellent

02 Jan 2026

Gwen

Very clean room and it was very quiet- even on New Years!

Leisure Partner

6/10

Pleasant

02 Jan 2026

Shawn

Our family paid over $170 a night for two nights. Both mornings we tried to get food numerous times and there was nothing, other than a waffle maker and the line was super long every time we went by, obviously for lack of food. Proximity to places downtown was good. Place is extremely clean. Indoor pool was very cold! Staff was very nice! I understand busy weekends; better than most, as I once ran a 396 room hotel and convention center. With some improvement to breakfast and pool temp, this place would be 5 stars!!

Would not recommend at that price.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Joseph

Room is clean and the front desk guy was great.

10/10

Exceptional

28 Dec 2025

Thomas

Room was fine
Staff really good.

10/10

Exceptional

28 Dec 2025

Jamane

I had a very pleasant stay at Home2 Suites by Hilton Memphis Downtown. Check-in was smooth, the staff was friendly and attentive, and the room was spacious and well-maintained. The hotel felt safe and quiet, which made it easy to rest after a long day. The breakfast options and common areas were a nice touch. Overall, a solid experience and a great choice for staying downtown.

Business Self

10/10

Exceptional

28 Dec 2025

Jamane

My stay at Home2 Suites by Hilton Memphis Downtown was excellent. The staff was welcoming and professional, the room was clean and comfortable, and the location made it easy to get around downtown Memphis. I appreciated the modern amenities and overall atmosphere, it felt both convenient and relaxing. I would definitely stay here again and recommend it to others.

Business

2/10

Poor

27 Dec 2025

Lorenzo

Our reserved room, which was paid in full, was mistakenly given to someone else. We were told there were no other “ready” rooms like the one we booked. The only options offered were a room with one bed, forcing my children to cram into the bed with us or sleep on the floor, or an uncleaned/dirty room that had been vacated about an hour earlier.
Because this was their mistake, we asked if we could be given two rooms so our family wouldn’t be so cramped, and we were told an absolute “NO.”
This was a very crappy experience and completely unacceptable. We were left scrambling to find another place to stay in the middle of the night with our children. I would not recommend staying here.

Leisure Family_with_children

4/10

Poor

26 Dec 2025

Kimberly

I paid for 2 queens for 4 adults and got a king with a sofabed. There were no 2 queen rooms available. This always happens when I book a hotel with Expedia.

Leisure Family

10/10

Exceptional

25 Dec 2025

Ashley

Staff was great. Room was clean and had everything we needed. 100% recommend

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Sharonda

The customer service throughout the hotel was superb. Cleanliness was a big factor and my family enjoyed the breakfast bar!