Big Cypress Lodge

10/10

Exceptional

26 May 2026

Maria

This property was unique and was lots of fun to stay in.
Our granddaughter loved the oversized jetted tub and we loved having dinner on the terrace overlooking the shops.

Family_with_children

10/10

Exceptional

25 May 2026

teresa

Worth the money. Great place to stay and the shuttle bus to Beale street was really convenient

Partner

10/10

Exceptional

25 May 2026

Gina

Third year in a row at this hotel. I love it there. I’ll be back.

Partner

10/10

Exceptional

21 May 2026

Craig

Great place to visit. The room was so cool. When was the last time you stayed some
Where that you had free snacks and water in your room. Loved sitting out on the balcony in the rocking chairs. We ate at Walburgers which was excellent. All of the staff that we encounter were helpful and kind! Would stay there again.

Partner

10/10

Exceptional

21 May 2026

Jeremy

Very clean and attentive staff.

Partner

2/10

Poor

20 May 2026

Shamico

Broken iron board ….. rude guy at the desk of entrance not at hotel desk but ret outside the hotel entrance and issues with tv

Partner

10/10

Exceptional

18 May 2026

Lynda

We loved it! Everything about it was perfect!

Family

10/10

Exceptional

18 May 2026

ron

The place was wonderful, my wife thought I was nuts that we were staying at a Bass Pro Shop. She ended up very excited that she could shop and stay at the same place. would recommend highly

10/10

Exceptional

18 May 2026

François

Clean room, staff very kind and helpful, everything is perfect
But if you can think about a lot of restaurant not only Whalburger. The Lookout is fine but staff (waiter and barmaid) are so ineffective. No forks and knives when the meals arrive, we waited 45 minutes to be served… not deserve to be a restaurant for a five-stars hotel

Friends_and_family Family

10/10

Exceptional

17 May 2026

Ashley

This hotel is more like a resort!! Everything was amazing and I will stay here every time I go to Memphis from now on!! Rooms are not only clean, but they are GORGEOUS!! Friendly staff, great food, and all around enjoyable experience. 10 out of 10!!

Partner

6/10

Pleasant

17 May 2026

Eric

The hotel is a bit gimmicky, the restaurant selection was pretty good and the food was very good. That’s the reason I’m giving it three stars. The room, at least the one that we stayed in, was extremely dirty. It looked as though no one had vacuumed between the nightstand and the bed in years. The overall room was very dark and again was not clean. We found items on the floor in the bathroom, which would suggest that the floors were never mopped in between customers otherwise there would be no way to miss that. We’ve stayed at other hotels on this trip and considering the price point of this hotel, it doesn’t compare to others at that level.

Partner

6/10

Pleasant

16 May 2026

bill

it is absolutely ridiculous that this hotel charges a “resort fee” . there is no resort. no pool, nothing. if u want more per room charge more but this mickey mouse stuff is dumb. in addition, u should clearly state this Before a reservation is placed

Self

10/10

Exceptional

16 May 2026

Nick

This was an amazing place to stay at the end of our trip. The room was huge and so unique. It had everything we needed. Very clean and comfortable. The room temp was great, however the vents were in the bathroom so it was freezing in there. The toilet room only had a little lantern light so that was odd. It was a trek from the elevators to the room but overall a great place to stay. Also wish breakfast could start earlier for early risers.

Partner

8/10

Excellent

12 May 2026

Thomas

Had a good stay here. It really is one of a kind. We had a good time.
Check in is at 4pm which is a bit of a shame in my opinion, luckily we got in an hour or so early. Room was clean but did find cookie crumbs all over the coffee machine area.
We stayed in the duck cabin and it was really impressive. My only gripe was the balcony wasnt private like the other rooms.
Id also like to see maybe a few more restaurants/bars here. They could make a fortune here by keeping on the property.
Either way it was a great stay and I'm glad we did it.

Partner

10/10

Exceptional

12 May 2026

Kayleigh

Unusual but incredible hotel! Would definitely stay again

Partner

10/10

Exceptional

11 May 2026

teressa

The staff were so
Kind,and helpful. The room was clean, and comfortable. Everything was great! Definitely recommend staying here!

Friends_and_family Family

10/10

Exceptional

11 May 2026

emily

Excellent experience

Family_with_children

6/10

Pleasant

09 May 2026

Kirsty

Breakfast is no longer included, parking and resort fees of $20 each per night NOT included, carpet slightly threadbare in our room, lighting very dark, no full length mirror, fridge didn’t shut properly. Disappointed.

Partner

8/10

Excellent

09 May 2026

Tameka

Everything was good. Need better pillows and more lights in room. A little dusting and mopping wouldn’t hurt the wood floors

Partner

10/10

Exceptional

08 May 2026

Nathan

We had a very short stay but the room was amazing.

10/10

Exceptional

07 May 2026

Nic

Very luxurious hotel. Free valet with convinent pre call on your phone. Hit a button and 5 min later your car is out front waiting. Freindly people and great rooms.

Friends

10/10

Exceptional

07 May 2026

Charli

Great experience!

8/10

Excellent

06 May 2026

Arisbeth

Did not get breakfast

Partner

10/10

Exceptional

06 May 2026

Nicholas

My only regret is not staying another night!

10/10

Exceptional

06 May 2026

Terri

Absolutely wonderful stay. Room was spacious with a balcony and hot tub. Shower had a waterfall head. Very relaxing stay. Rooms were quiet. Staff helpful and knowledgeable about resort. A lot of options for breakfast. Only wish there was a coffee bar/shop.

Partner

10/10

Exceptional

06 May 2026

Jacqueline

We really love this property. It truly was like the outdoors inside. I really liked the screened in porch with the rocking chairs. The room was amazing and so was the jacuzzi tub. I wish the fireplace would have put out warm air but it looked realistic. The complimentary snack basket was a nice surprise. We ate at both restaurants and the food was delicious. The breakfast portions were huge and we definitely could have shared. We got there early but had to wait to check in. We wish the guy at the desk would have told us about the fish feeding at 2:00 and we would have gone to that. We also were told to come back at 4 but when we did another lady said we could have come back at 3:40 and could have checked in then. That’s another thing we wish we had known. Other than those two things everything was great. We also liked the observation deck and the Lookout lounge. Beautiful views and a cool ride to the top!

Partner

4/10

Poor

04 May 2026

Jordan

The room was very nice and clean but you have to have a room key to access the elevators which is disappointing. We went down to breakfast at 8am, having left our belongings in the room to go back up to the maid cleaning our room for us to leave. We had to grab our stuff and rush out, hoping we didn’t forget anything. When we had arrived, the worker told us we could access all amenities even after checkout which isn’t true since you can’t use the elevator without the key. The pictures showed a balcony view of the store but we had the roof of the restaurant as our view so we saw nothing cool. It was incredibly disappointing. Absolutely DO NOT eat at the restaurants here unless you are a vegan yankee. The food is not for us people from the south. All wheat crap, no flavor, beyond expensive and genuinely ~ awful. We spent $200 at the rooftop restaurant for some of the worst food ever. Whalburgers for breakfast was the nastiest, healthiest tasting food ever. I don’t mind healthy alternatives but I don’t want my food to taste like grass. The room itself was super nice. The fireplace is a fake fireplace and does not heat up AT ALL. The air in our room didn’t work at all. The fire pits outside didn’t work. The beds were comfy and the bathroom is nice. Otherwise, there’s no way it was worth $350 a night. I was thoroughly disappointed.

Family_with_children

10/10

Exceptional

04 May 2026

Shona

I would definitely stay there again. It was very comfortable and the staff were very helpful and friendly.

Partner

10/10

Exceptional

04 May 2026

chris

Very clean room

Family

10/10

Exceptional

03 May 2026

Madison

Easy check in, super clean, everything is so beautiful

Family_with_children

10/10

Exceptional

02 May 2026

Courtesy

great Stay

10/10

Exceptional

29 Apr 2026

Charlie

I absolutely love this place. Great people, beautiful hotel, awesome Bass Pro Shop, and quick access to downtown. Make this your place to stay in Memphis!

Self

6/10

Pleasant

29 Apr 2026

Suzanne

We stayed in the fly fishing cabin. 2 adults, 2 teens. Had to pay 32 dollars per night extra for a rollaway bed. No soap or shampoo dispenser in shower, so be sure to pack yours. No coffee or tea in lobby. The Walburgerz Wild is not a wild menu, waitstaff said go to Boston for venison burgers. The 2 night stay was ok, but the property boasts ‘world class accommodations’ I don’t feel that is what we got. If you are an outdoor enthusiast you will enjoy the decor, but in my opinion it was ‘just a hotel stay.’ A nice view of the Mississippi River from the top of the pyramid that won’t get elsewhere in town. Free if a hotel guest, but 8 dollars if not to ride elevator up. Restaurant was expensive for the quality of food. I felt safe at the hotel, but the homeless people are plentiful in downtown. Be aware of your surroundings if you venture out.

Family_with_children

10/10

Exceptional

28 Apr 2026

Sam

Clean room, cool place to stay

Partner

10/10

Exceptional

27 Apr 2026

Scott

Amazing experience definitely would stay again

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Jennifer

Everything was good except the hot tub didn’t work properly and I really looked forward to using it. Also, I liked that Whal Burger offers room service and breakfast, but it would be awesome for the hotel to offer other options such as other restaurants that serves seafood, steak, Mexican, frozen margaritas, and/or buffets where you don’t have to make reservations.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Rachel

Great property! Excellent staff, very nice room. A little dark but it was the theme (kinda missed daylight after two nights). The balcony was really peaceful. It would’ve been nice to have had a pool but other than that, excellent.

Family_with_children

8/10

Excellent

22 Apr 2026

Gina

We really did enjoy our stay overall, but I want to leave some information that may be helpful. We would go back, but maybe when there is more happening at the resort.
Pros: all staff was friendly, beds were comfortable, in-room jacuzzi was nice, we had plenty of towels, complimentary bottled water and snacks in the room were a nice treat, the property is beautiful, restaurants have good food, environment is fun, parking is close, so many guests had dogs and that made us happy :) .
Cons: Not happy about the $20 per day resort fee (I knew before I booked, I just don't understand why), in-room coffee was gross and the paper cups provided were flimsy, leaking faucets in the bathroom, dusty carpets around baseboards, service at restaurants was slow but good (could just be because we weren't there on peak days), The Lookout restaurant had a limited menu on Sunday so that was disappointing but our waiter was so nice, lookout glass decking was shattered in some places (eek!).
Like I said, these cons are not enough to keep us from going back....it really is a neat place to stay!

Family_with_children

10/10

Exceptional

21 Apr 2026

Denim

Everything was great from the vallet to checkout

Partner

2/10

Poor

18 Apr 2026

Jason

Room 234 hot tub was broke and had to flip breaker to use it. It would come on loudly in the middle of the night until the breaker popped. They wouldnt switch rooms because we booked through Expedia. Light was out in our room and they hand my wife a light bulb to change it. Had reservations at the Lookout restaurant at 6:30, got sat at 7, got someone elses (2 filets and a ceasar) food at 8pm which they said eat until we got our food at 9:45. My wife ordered a new york, but instead they brought same filets (2 hour old steak) out that we sent back cause it wasnt ours, and said they were out of new yorks. And then they start doing construction all around us and couldnt hear anything, so we were done at that point and just ordered pizza. Very dissapointing visit.

Family_with_children

10/10

Exceptional

18 Apr 2026

Tony

This place is incredible! Our stay was absolutely amazing. The room was near perfection, the staff was kind and welcoming, and everything was impeccably clean. Even the fresh, pleasant scent throughout made it feel extra special. It truly went above and beyond anything I expected.

Partner

10/10

Exceptional

18 Apr 2026

Jason

Amazing place to stay from start to finish .
Restaurants and staff are amazing

Partner

10/10

Exceptional

17 Apr 2026

David

Liked the room,and shower . Staff from Hotel to restaurant and all in between were amazing, Polite and efficient with customer service. Lodge restaurant off the skyline elevators was not good food. Service was great but food was served raw salmon and raw steak. Not good.

Partner

6/10

Pleasant

14 Apr 2026

Jason

Property was very nice, except extremely bad communication on the observation deck hours. The lady at the desk did not inform us that it was on limited hours and it was not posted anywhere. We were only told that it was closing early Sunday. We ended up checking out early due to having nothing else to do safely. Most all activities around us were closed and there is only so much you can do in a bass pro to keep entertained. When hours of things change signs need to be posted and employees should inform guests. Instead we got a text an hour after we left informing us of the hours of the observation deck. Hotel was beautiful and clean but due to lack of communication probably would not stay here again.

Partner

8/10

Excellent

13 Apr 2026

Paul

Clean room, nice towels and free goodies on arrival. Staff at check in seemed distracted and although I was a VIP guest was charged for parking. This was later rectified after I spoke with the supervisor. Sky lift was broken so couldn’t use the amenities which is why it was scored at a 3 star. No pool.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Todd

Great overall experience. Will go back!

10/10

Exceptional

12 Apr 2026

Timothy

For us we only stayed one night. That one night we will never forget. Recommend staying a night if passing through if not for any other reason then just to treat yourself.

Partner

8/10

Excellent

10 Apr 2026

Dennis

Everything was great but the elevator to the Lookout at the top of the Pyramid was down due to renovations. Little disappointed we weren't informed of that during the booking process. Other than that we had an awesome stay

Family_with_children

2/10

Poor

09 Apr 2026

Crystal

Overlook was closed, terrace was closed, bar was closed. Was promised a credit from the hotel supervisor and they have not given one and refused to give me anything in writing stating they would have to contact Expedia to process the credit and Expedia would send me a receipt. They lied. Wahlburgers however ten out of ten. The general manager tried to credit us for part of our room, but we have no credit from the hotel as of yet even though she paid them in front of us in the lobby. She also gave us complimentary breakfast for my son’s birthday before our departure this morning.

Family_with_children

10/10

Exceptional

09 Apr 2026

Michelle

The room was beautifully maintained, cozy, and very comfortable. Themeing of the hotel was very rustic and outdoorsy. The staff was amazing. Valet was was very efficient and the private shuttle service to and from downtown made our trip so enjoyable.

Family_with_children

10/10

Exceptional

07 Apr 2026

Jessica

All around wonderful stay

10/10

Exceptional

07 Apr 2026

Jeffrey

Great place.

Partner

8/10

Excellent

07 Apr 2026

Michael

The staff were all very friendly and accommodating and the overall atmosphere is very unique. Our room was clean and had really cool decor and a big balcony overlooking the inside of the pyramid. The shower wasn’t in great shape with loose grout and a wood panel under the sink was loose. Our mini fridge was full of ice at the top and wouldn’t close. Little things but the reason I only give 4 stars.

Family_with_children

10/10

Exceptional

04 Apr 2026

Julianne

Very cool room inside bass pro. Good detail and decor throughout store and hotel. Fun things for kids to do like bowling, games, scavenger hunt. Service in restaurant at top was nice. Very friendly staff, be patient takes a while for food to come out. Food was terrific. Everyone friendly who worked there.

10/10

Exceptional

04 Apr 2026

Dawn

Fun place to stay

2/10

Poor

03 Apr 2026

Michelle

I didn’t get to actually stay because of an emergency. I called Expedia who talked to 2 people that refused to refund me over $400. My wife went to the ER and had to have surgery. It wasn’t until I went in there and met Taffie that things got taken care of. It shouldn’t matter where someone purchases the room. An emergency is an emergency and even one of the ladies I spoke to at reservations said that but that is not the normal way for an emergency. So, I will never stay there and I will let people know. The way I was treated until I met Taffie is unacceptable.

Family

6/10

Pleasant

01 Apr 2026

dawn

Beautiful views, very friendly staff. Nice room, found item leftover from previous guest. No laundry facilities, virtual concierge did not respond. Adult beverages very overpriced. High end decor, Would like to see Bass Pro offer items labeled Memphis Pyramid. No microwave in room, but offered in community area

Family_with_children

10/10

Exceptional

01 Apr 2026

loretta

We stayed in an interior room which had a balcony that overlooked the store. The balcony had rocking chairs and table with 4 chairs. We loved eating and drinking there. The room was very clean and the beds were comfy. The spacious bathroom has a walk in shower plus large tub. We were on the 3rd floor which has a bar, sitting area with games and an outdoor terrace to sit by a fire and make s'mores.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Sonya

Fun things to do wit the kids. Lots of exploring. Comfy beds. Shower and tub were AMAZINGGGGGG

10/10

Exceptional

30 Mar 2026

Seth

Was a nice stay

Family_with_children

8/10

Excellent

29 Mar 2026

ANDREA

One of the most unique properties I’ve ever stayed at. The elevator ride to the top and checking out the view at the top is a must - especially with hotel guests getting express front of the line privilege. The in unit jetted tub is fantastic.

Partner

6/10

Pleasant

29 Mar 2026

Dara

Our room was noisy and all of the pillows had a BO smell. It made it hard to sleep.

10/10

Exceptional

28 Mar 2026

LaDonna

The rooms are ver spacious with a comfortable, down home atmosphere.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Brittney

We did not eat breakfast. But wahlburgers room service was great. We ate at lookout and the food was good, but I had a hair in my salad. They replaced my salad and did not charge me.

On the 3rd day we started smelling a sewage smell in our rooms around 10 at night. We called front desk and the night desk lady refused to come up, but stayed she would send someone else. We never saw anyone. We also struggled with housekeeping and had to call down for towels, clean up our own room and get air freshener. Finally they came and cleaned one of our rooms, never vacuumed or cleaned the sinks or showers. We gave up. We actually like the ambiance of this hotel but they truly need to replace the cleaning staff quickly.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Lori

Our room was across the hall from a meeting room. A breakfast buffet was set up 5 feet from our hotel room door with people going through the line filling their plates at 7:30 in the morning. It woke us up long before we needed to be up to check out. Also the balcony in our room is so dark that we couldn’t read or eat at the table provided . The staff were all very helpful and friendly.

10/10

Exceptional

24 Mar 2026

Avante

Great overall experience, everything was a 10.

Partner

10/10

Exceptional

24 Mar 2026

Kendall

We loved our room and the hotel. My only complaint would be is that on Sunday (which was the night we stayed), everything closed down at 6:30, so we were not able to be enjoying the bowling, shopping restaurants etc. We were travelling with a 9-year-old and had planned on spending the evening doing this at the hotel/Bass Pro

Family_with_children

10/10

Exceptional

23 Mar 2026

Brittany

Clean Room, great view, great staff

Friends

10/10

Exceptional

19 Mar 2026

christopher

We have stayed here multiple times and Always enjoy it!

Partner

10/10

Exceptional

18 Mar 2026

Devin Kylen

Our experience was wonderful. Our bartender in the fish tank was very welcoming and friendly. We were celebrating my wife’s 21st birthday. She doesn’t like the taste of alcohol but the bartender was patient and made her very delicious cocktails. I can’t remember his name but he worked February 17th around the early afternoon late morning time.

Our room was gorgeous! I loved the balcony. So relaxing, so peaceful. I’m can’t wait to come back!

Partner

10/10

Exceptional

18 Mar 2026

Troy

Great place to stay. Awesome room and location.

Partner

10/10

Exceptional

18 Mar 2026

Michael

It was great

8/10

Excellent

16 Mar 2026

Kent

The room was very unique and we both enjoyed our stay. We were celebrating a 60th birthday. Not sure I’d rate this a 5 star hotel however. The housekeeping staff was definitely not 5 star quality in fact they actually missed cleaning our room on one of the three days that we were there. According to the front desk they are shorthanded and are making attempts to hire. We also called the front desk, via the room phone, to ask for fresh towels and we were placed on hold for 40 minutes we finally just hung up. We then asked, in person at the front desk, why no one would answer the phone. They said “we were too busy” Really at $350 a night you were too busy!! The free standing elevator seemed like it was broken more than it was operational. On Sunday night we made reservations at the Lookout restaurant which was only accessible via the free standing elevator. We left plenty early for our 6:00 pm reservation. It was so chaotic trying to get to the restaurant we barely made it in time. When we were seated we receive this very cheesy looking menu that wasn’t even close to what was advertised. When we inquired about this our waiter said on Sunday the menu is extremely limited. He also stated that he wished this was clearly noted so the guests don’t get disappointed. On the bright side our waiter was excellent. He also steered us in the right direction regarding ordering and the food was excellent. The enter staff was very friendly and went out of their way to make you feel at home.

Partner

10/10

Exceptional

16 Mar 2026

Greg

One of the nicest places I’ve ever stayed! Will do it again!

Friends_and_family Family

4/10

Poor

15 Mar 2026

Rosemary

The exterior view room actually was overlooking the cash register area and not actually outside.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Kelsey

Amazing experience. I wish we had more time there

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Ashley

The lodge itself is beautiful! It’s a very nice room. Staff is very friendly and helpful. The only complaint I have is that every food option and drink option is very expensive. Breakfast is $25 per person. It’s rather inconvenient to leave for each meal. There are only drinks in vending machines. Also, Expedia says they charge an additional $20 for parking. That is now $40 and $100 hold on your card for incidentals.

Family_with_children

10/10

Exceptional

12 Mar 2026

Alexandra

Luxury suite, nice staff and plenty to do there!

Partner

10/10

Exceptional

12 Mar 2026

Charlie

Amazing set up with the Bass Pro shop and restaurants onsite. Nice people, beautiful rooms, safe.

Business

10/10

Exceptional

11 Mar 2026

Kristian

Amazing room experience

Partner

8/10

Excellent

11 Mar 2026

Laura

The tub had hairs around the sides. The light was not very bright in the toilet room. Everything else was great about are stay.

Family

10/10

Exceptional

10 Mar 2026

Kevin

Wonderfully spectacular!! Perfect place!! Love it!

Family_with_children

2/10

Poor

10 Mar 2026

Tom

The facilities were ok but the staff at check in was terrible. We travel all over and look for unique experiences. The facilities met the unique experience criteria but the staff needs upgraded. We thought this would be a great place to bring our grandkids but will never go back after this experience. If this is the Blue Green vacation company…..no thanks!

10/10

Exceptional

09 Mar 2026

Donnie

Very clean. Staff very helpful.

Family_with_children

10/10

Exceptional

08 Mar 2026

Soo

10/10 recommend staying at Big Cypress Lodge! My kids loved it! The rooms are amazing (as long as you get interior balcony). We will definitely stay here again in the future.

Family_with_children

10/10

Exceptional

08 Mar 2026

Nichole

Clean, family-friendly, loved the indoor balcony, spacious room!

Family_with_children

10/10

Exceptional

07 Mar 2026

stefanie

Love the view but didn’t really like the burgers at walhburgers

Partner

10/10

Exceptional

05 Mar 2026

Roy

Staff was very friendly

Partner

2/10

Poor

03 Mar 2026

David V

We were placed in the original room we booked and several lamps and the Television didn't work. We called MULTIPLE times to have maintenance look at the issues and went to the front desk several times to inquire about the issues. After a night of staying in the room where nothing worked they transfered us to a different room. That was fine except upon checkout we were UPCHARGED for THEM switching our room!! The staff, obviously, couldn't fix the problems so instead of owning their mistakes they told us to change rooms then charge us $100s of dollars more for a room we didn't even book (also the room they switched us to was much smaller and a considerable downgrade from the original room booked, which baffles me as to why it would cost more!)

Partner

10/10

Exceptional

01 Mar 2026

Cardell

Everything

10/10

Exceptional

28 Feb 2026

Katja

Zimmer war perfekt und das Personal sehr nett. Einziger Nachteil die Zimmer haben gar kein Tageslicht

Friends_and_family Friends