Name: Big Cypress Lodge
Address: 1 Bass Pro Drive, Memphis, 38105, US

10/10

Exceptional

16 Jul 2026

Dave

There was a bear in the hallway outside of our room. Little kids would stop and scream and make lots of noise. Just something to keep in mind if you get a room near this.

Otherwise, everything else was nice. My guys thoroughly enjoyed walking around and exploring.

Family

10/10

Exceptional

14 Jul 2026

Angela

This was a great place to stay for our vacation. Everything was clean and looked beautiful in the room

Staff were wonderful, answered every question we had.

Partner

10/10

Exceptional

13 Jul 2026

Justin

Very unique place

Family_with_children

6/10

Pleasant

12 Jul 2026

Paige

Everything was great but the bed was so hard! It was horrible

Partner

10/10

Exceptional

12 Jul 2026

Vivian

We absolutely loved our stay at Cypress Lodge! It was such a unique and memorable experience for our family and so much more than just a hotel stay.

The kids loved the interactive scavenger hunt that encouraged them to explore, learn about the history of the Pyramid, and engage with the property in such a fun way. When the kids complete the bingo scavenger hunt they get a prize at the end! The museums and exhibits throughout made the entire stay feel like an adventure.

We enjoyed stopping by the bar for a drink before spending time playing board games with our littles, which ended up being one of our favorite memories from the trip. The complimentary snacks in our room were a thoughtful touch, and we appreciated the complimentary wristbands to ride the elevator. Make sure to stop and enjoy the views!

The rooms themselves are an experience all on their own, and the bathrooms felt incredibly luxurious. Everything was spotless, comfortable, and thoughtfully designed, and the staff was friendly and welcoming throughout our stay.

We could rave about our stay all day and are genuinely sad we only stayed one night. Cypress Lodge will absolutely be our go-to hotel whenever we’re traveling south. We haven’t stopped talking about the experience since we left!

Family_with_children

8/10

Excellent

11 Jul 2026

Rebecca

I stayed in room 303. The screen on the balcony had been cut and there was 3-4 cigarette butts on the ledge.

Family

10/10

Exceptional

10 Jul 2026

Heather

Amazing place to visit!!!

6/10

Pleasant

10 Jul 2026

Nicole

They have fees for everything

Family_with_children

10/10

Exceptional

10 Jul 2026

Carol

Awesome place to stay. Only downside was we arrived to late and a lot of the stuff closes at 9 which we get because the store closes then. All in all totally recommend but be sure and get the room that looks over the store

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Pamela

The rooms were beautiful and very clean. The amenities were perfect. The shower was incredible. Everything was right there. Was an amazing experience. Would visit again.

Partner

10/10

Exceptional

10 Jul 2026

Laci

Clean room, comfy bed, very kind staff. Overall a very pleasant experience. 100 percent would stay here again and worth the money!

Partner

10/10

Exceptional

09 Jul 2026

Tiffany

Great stay and friendly staff. We enjoyed the complimentary express pass to the lookout observation deck!

Family_with_children

2/10

Poor

08 Jul 2026

Bryan

The hotel staff was rude and not helpful at all

Family_with_children

10/10

Exceptional

05 Jul 2026

Brett

Happy with the stay

10/10

Exceptional

05 Jul 2026

LINDSAY

I travel very often… The room was the most amazing room I have ever stayed in. I loved all of the details! The big bathtub, the walk-in shower. The feel of a cabin in the mountains. Everything was amazing. The only thing that would be a cherry on the top is if there was a pool or something located like that on the premises. Because it definitely felt like a resort!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Rhiannon

Nice staff , polite friendly

Partner

10/10

Exceptional

03 Jul 2026

Kimberly

Staff was great and very helpful.

Family_with_children

10/10

Exceptional

03 Jul 2026

Gail

Awesome room, shower was wonderful, restaurants had delicious food, enjoyed shopping, and had a blast bowling. Great time!

Family

10/10

Exceptional

03 Jul 2026

Garrett

Wonderful stay with so much to do!

Partner

8/10

Excellent

02 Jul 2026

Tammy

Stay was wonderful! The only criticism I would have is that the walls are \"paper thin\" and we could hear the activities of guests in the adjacent room:(

Partner

8/10

Excellent

01 Jul 2026

Ashley

Hotel staff were helpful with the questions we had.

Partner

8/10

Excellent

01 Jul 2026

Ainsley

Great rooms, clean, excellent decor. Poor service from most staff however, unfriendly and not helpful

Partner

6/10

Pleasant

30 Jun 2026

Rachel

People at the front desk were very nice. Housekeeping could use improvement. Room was not clean. Bed was like sleeping on a rock. We paid for 2 days and left after 1 because no one got any sleep on the beds there.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Wendy

It was a different experience

Family

10/10

Exceptional

30 Jun 2026

Rachel

Perfect place to stay and meet up with family.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Cristen

If you can stay there do it. The whole experience is worth it.

Family

10/10

Exceptional

29 Jun 2026

Rita

Room was awesome with the balcony and view. Never had a more helpful and friendly staff. Can’t beat the location. Would definitely recommend this place.

Family

10/10

Exceptional

29 Jun 2026

Madonna

The lodge was so nice, clean and quit, I was expecting noise being above the store but I couldn't hear anything.

Family_with_children

10/10

Exceptional

29 Jun 2026

Carol

We did not arrive until 11pm and the front desk clerk that checked us in was AMAZING!! She was so kind, friendly, welcoming, and funny!
The rooms were very nice and clean and the bathrooms were amazing! So big and roomy. The tub was a nice relaxation after driving all day.
I must say the employees of the hotel were top notch, but the employees for the store were less than desirable.
With as expensive as things are I was disappointed that the breakfast did not come with the room, but I would return! The other thing with the breakfast was the waitresses starting arguing in front of my children about when to cut off breakfast. My children got there early, the waitress said she would be right back to take their order and then didn’t return for 13 minutes. It was past breakfast time by then. It was just unprofessional of them to argue over the breakfast in front of my children. My son was very worried he got someone in trouble.
Overall a wonderful experience and would recommend!

Family_with_children

10/10

Exceptional

27 Jun 2026

Olena

It was a really nice place to stay! The room was soo big and clean. We really enjoyed our stay there! Highly recommended

Partner

8/10

Excellent

25 Jun 2026

Paul

The complimentary shuttle service to and from the nearby historical Memphis sites was unreliable. We took Uber.

Partner

10/10

Exceptional

22 Jun 2026

Kelly

All the staff was super friendly. The room and property were spotless. Family had lots of fun. Would recommend a stay here!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Randy

Love the experience. Didn’t like extra charges at check in

Family_with_children

10/10

Exceptional

21 Jun 2026

Keith

This was our second stay at Big Cypress and they remain a top notch operation. Staff are great, the rooms are superb and the place is unlike anywhere else. We can’t wait to return.

Family

10/10

Exceptional

20 Jun 2026

Shakeydra

Everything was perfect I can’t complain about anything. Can’t wait to visit again

8/10

Excellent

19 Jun 2026

Sylvia

Overall, it was a nice stay. The faucet in our bathtub was broken as was the blow dryer. It certainly was a unique experience.

Family_with_children

2/10

Poor

18 Jun 2026

Anette

If you enjoy guns and hunting. Bass pro is perfect . If you don't enjoy massive amounts of stuffed dead wildlife, alligators with teeth removed and 95 percent of the menu animal flesh then this place is not for you. You sense death everywhere and you can even look at your dinner swimming while you eat.
This place is a portal for something that does not like humans or what they do to nature and their hunting sports. Only white men and their ignorant discernment can account for the collapse of humanity.
Being warned was not enough but creating a portal like this was an absolute failure for humans. The thought that this bet was on a 30 lb catfish validates the fall.

Enjoy.

Family_with_children

10/10

Exceptional

17 Jun 2026

Karen

The room was very large and spacious. We had our grown grandson and his with us and we knew they could shop as much as they wanted while we chilled
The big air tub on bathroom was big enough for me and my husband and we really enjoyed it. The beds were super comfy and room was very clean and comfortable

Family

10/10

Exceptional

16 Jun 2026

William

Valet service was excellent as was the hotel shutte. All persons were very helpful but Tony was very helpful when we had questions.

10/10

Exceptional

16 Jun 2026

Yalcin

Amazing room.

Partner

10/10

Exceptional

16 Jun 2026

Monique

Front desk staff was great. Tony is good at remembering us. Place is well kept. The amenities were great. Complementary snacks, water and fresh coffee in the morning. Had a drink at the bar. Such a nice view…

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Staci

Fun experience and plenty of things to do here!

Partner

6/10

Pleasant

14 Jun 2026

Michael

Charged $50 to go to the room 30 minutes early. Refrigerator barely kept food chilled on max. Coffee maker was missing parts. Toilet was dirty. Valet was good. Front desk was okay except for check-in. Barely interested. Sped through the welcome message even though we were the only ones. Lookout deck and windows were closed due to weather. Should have discounted food pricing since you are paying for the view. Food was meh. I might stay again if I cant get a room at the Peabody. The Peabody has far superior service.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Demetria

They had one first day of the room was clean. Breakfast was on point hot tub was really good and relaxing and a room was so amazing fireplace back and you can sit down and relax and watch over the building. It was something I’d enjoy and let’s get.

Friends

10/10

Exceptional

13 Jun 2026

Jennifer

We loved our stay. The rooms were clean and all of communal spaces were clean and through fully designed. Not a lot of amenities, but for our short stay it was enough. My kids loved the fancy tubs and the porch overlooking the store. We were not made aware of the scavenger hunt on check in and my kids were upset they missed out on that when we saw it at check out. Overall it was nice, pricey but we enjoyed our time.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Matt

Hotel is very nice but lacks entertainment. Wahlburgers is not very good, yet it is the only food option. The Den is very nice for drinks.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Cheryl

Hi ya. The shuttle staff, Willie, a female and Jeremy were all very.friendly and went out of their way for us to see diff things!! Staff thru out bass pro store and lodge were all nice and very friendly!! 😀

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Annette

We loved the lodge decor and spacious room. It was so quiet we slept very well on a comfortable king size bed. The only concern was there weren’t enough choices for restaurants in the complex. Driving through Memphis was not a good option so we ate at Wahlburgers twice and then didn’t eat anymore during our stay. The staff were very friendly and prompt with any questions we had. We asked for the concierge but they said there wasn’t one. That was a little disappointing. There were no maps of the immediate area.

Partner

10/10

Exceptional

07 Jun 2026

Tameka

Everything was top notch. It’s becoming more like years ago.

Partner

10/10

Exceptional

06 Jun 2026

Harry

Great place with so much to offer in it. Never seen anything like this and the place is HUGE! We checked in and out for 1 night only but we will definitely keep this place in mind next time we are in Memphis. Staff were very friendly and courteous and supportive. We ate at Wahlburgers and it was fine. My wife used the hot tub and she loved it. Highly recommend anyone staying at this place when in Memphis or near by.

Partner

10/10

Exceptional

06 Jun 2026

Mendra

In room hot tub and balcony are very nice. Waterfall shower was amazing. On site food and bars as well as bowling. Overall wonderful place to stay and so many things to do!

Family_with_children

10/10

Exceptional

05 Jun 2026

Melanie

I love love the hot tub the room is very inviting the Staff is on point they know everything about the property😀👍 always a great time

10/10

Exceptional

05 Jun 2026

Michelle

Excellent place, I’d stay here over and over, exceptional service, room was so nice, clean, seriously need a bathroom like that in my house, soaking tub was excellent

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Kay

Best hotel experience ever. Overlooking everything the Pyramid has to offer, like living in a tree house. Magnificent!

Partner

10/10

Exceptional

04 Jun 2026

Valarie

We loved the family atmosphere and all the staff went above and beyond to be so nice and helpful. The room was so nice and the big soaker whirlpool was amazing!!

Family_with_children

10/10

Exceptional

04 Jun 2026

Catherine

Awesome experience from the valet service to the cleaning team finding a lost item. Loved the breakfast at Wahlbergers. The elevator to the lookout and view was epic. Highly recommend!

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Nicole

Had an enjoyable stay. We had great service and Brianna, at the front desk was very helpful with a room change.

Partner

10/10

Exceptional

03 Jun 2026

Amanda

I never give a perfect rating to hotels because I think there’s always room for improvement but Big Cypress Lodge has changed my mind. I have NEVER stayed at a property that was as friendly hospitable and welcoming as this place, and I have stayed at many Disney properties and high end hotels. The way every single staff member we encountered was kind enthusiastic and wonderful to our 4 year old son & our dogs made this property worth every cent we spent to stay there and we will return.

Family_with_children

10/10

Exceptional

02 Jun 2026

Andy

cc

Family_with_children

10/10

Exceptional

02 Jun 2026

Kari

Great stay

10/10

Exceptional

02 Jun 2026

Alicia

The experience at Bass Pro shop was absolutely perfect and the restaurants in the pyramid was also great and service and food. But we were very disappointed with the surrounding areas that were close by if you left the pyramid. If you go and plan to stay a few nights I recommend doing your homework on when and where to go. Plan on traveling at least 30 minutes to get into a safer and clean environment. Would I come back and stay again absolutely but just know you will travel for entertainment beside the pyramid.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Tayler

It was great would go back 100 times over.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Corey

We loved the beautiful, clean well-themed guest rooms and the look out observation deck at the top of the pyramid. The beds were extremely comfortable. The staff was helpful and friendly.

Family

8/10

Excellent

31 May 2026

Miranda

We loved our room except that we were placed close the the lobby area where a rehearsal dinner was taking place. It was

10/10

Exceptional

30 May 2026

Brittany

Very clean and the staff were super friendly!

Partner

8/10

Excellent

30 May 2026

melinda

Great weekend away trip. Lots to do and see.

Partner

10/10

Exceptional

30 May 2026

Natalie

What a nice surprise! The view on The Lookout was incredible! we had an amazingly huge 🌈 rainbow!! ALL the staff were amazing!! The room was super cool!!😎 It felt like a disney hotel room! The basket of snacks were delicious! The glass elevator was super cool!! If I ever stay in Memphis again this will be on top of my list!!! I will be telling everyone about this exciting place!!!

Partner

4/10

Poor

29 May 2026

Marcia w

Room was dark and there were Cheerios on the floor

Friends_and_family Family

10/10

Exceptional

28 May 2026

Patricia

The location was good for us.

Family

10/10

Exceptional

28 May 2026

Timothy

About midnight I realized I didn’t have my ointment & bandaids to change on my feet. I called reception & the lady that was working brought some up to me. You won’t get that service at a lot of places. It may not sound like a big deal, but if you’ve ever stayed here, there is no short way to get to the last room on the floors. Besides that I recommend staying here.

Partner

10/10

Exceptional

27 May 2026

Blaine

Great place to bring the kids. Staff was so nice to our 3 year old and he loved running around the store.

Family_with_children

10/10

Exceptional

26 May 2026

Maria

This property was unique and was lots of fun to stay in.
Our granddaughter loved the oversized jetted tub and we loved having dinner on the terrace overlooking the shops.

Family_with_children

10/10

Exceptional

25 May 2026

teresa

Worth the money. Great place to stay and the shuttle bus to Beale street was really convenient

Partner

10/10

Exceptional

25 May 2026

Gina

Third year in a row at this hotel. I love it there. I’ll be back.

Partner

10/10

Exceptional

21 May 2026

Craig

Great place to visit. The room was so cool. When was the last time you stayed some
Where that you had free snacks and water in your room. Loved sitting out on the balcony in the rocking chairs. We ate at Walburgers which was excellent. All of the staff that we encounter were helpful and kind! Would stay there again.

Partner

10/10

Exceptional

21 May 2026

Jeremy

Very clean and attentive staff.

Partner

2/10

Poor

20 May 2026

Shamico

Broken iron board ….. rude guy at the desk of entrance not at hotel desk but ret outside the hotel entrance and issues with tv

Partner

10/10

Exceptional

18 May 2026

Lynda

We loved it! Everything about it was perfect!

Family

10/10

Exceptional

18 May 2026

ron

The place was wonderful, my wife thought I was nuts that we were staying at a Bass Pro Shop. She ended up very excited that she could shop and stay at the same place. would recommend highly

10/10

Exceptional

18 May 2026

François

Clean room, staff very kind and helpful, everything is perfect
But if you can think about a lot of restaurant not only Whalburger. The Lookout is fine but staff (waiter and barmaid) are so ineffective. No forks and knives when the meals arrive, we waited 45 minutes to be served… not deserve to be a restaurant for a five-stars hotel

Friends_and_family Family

10/10

Exceptional

17 May 2026

Ashley

This hotel is more like a resort!! Everything was amazing and I will stay here every time I go to Memphis from now on!! Rooms are not only clean, but they are GORGEOUS!! Friendly staff, great food, and all around enjoyable experience. 10 out of 10!!

Partner

6/10

Pleasant

17 May 2026

Eric

The hotel is a bit gimmicky, the restaurant selection was pretty good and the food was very good. That’s the reason I’m giving it three stars. The room, at least the one that we stayed in, was extremely dirty. It looked as though no one had vacuumed between the nightstand and the bed in years. The overall room was very dark and again was not clean. We found items on the floor in the bathroom, which would suggest that the floors were never mopped in between customers otherwise there would be no way to miss that. We’ve stayed at other hotels on this trip and considering the price point of this hotel, it doesn’t compare to others at that level.

Partner

6/10

Pleasant

16 May 2026

bill

it is absolutely ridiculous that this hotel charges a “resort fee” . there is no resort. no pool, nothing. if u want more per room charge more but this mickey mouse stuff is dumb. in addition, u should clearly state this Before a reservation is placed

Self

10/10

Exceptional

16 May 2026

Nick

This was an amazing place to stay at the end of our trip. The room was huge and so unique. It had everything we needed. Very clean and comfortable. The room temp was great, however the vents were in the bathroom so it was freezing in there. The toilet room only had a little lantern light so that was odd. It was a trek from the elevators to the room but overall a great place to stay. Also wish breakfast could start earlier for early risers.

Partner

8/10

Excellent

12 May 2026

Thomas

Had a good stay here. It really is one of a kind. We had a good time.
Check in is at 4pm which is a bit of a shame in my opinion, luckily we got in an hour or so early. Room was clean but did find cookie crumbs all over the coffee machine area.
We stayed in the duck cabin and it was really impressive. My only gripe was the balcony wasnt private like the other rooms.
Id also like to see maybe a few more restaurants/bars here. They could make a fortune here by keeping on the property.
Either way it was a great stay and I'm glad we did it.

Partner

10/10

Exceptional

12 May 2026

Kayleigh

Unusual but incredible hotel! Would definitely stay again

Partner

10/10

Exceptional

11 May 2026

teressa

The staff were so
Kind,and helpful. The room was clean, and comfortable. Everything was great! Definitely recommend staying here!

Friends_and_family Family

10/10

Exceptional

11 May 2026

emily

Excellent experience

Family_with_children

6/10

Pleasant

09 May 2026

Kirsty

Breakfast is no longer included, parking and resort fees of $20 each per night NOT included, carpet slightly threadbare in our room, lighting very dark, no full length mirror, fridge didn’t shut properly. Disappointed.

Partner

8/10

Excellent

09 May 2026

Tameka

Everything was good. Need better pillows and more lights in room. A little dusting and mopping wouldn’t hurt the wood floors

Partner

10/10

Exceptional

08 May 2026

Nathan

We had a very short stay but the room was amazing.

10/10

Exceptional

07 May 2026

Nic

Very luxurious hotel. Free valet with convinent pre call on your phone. Hit a button and 5 min later your car is out front waiting. Freindly people and great rooms.

Friends

10/10

Exceptional

07 May 2026

Charli

Great experience!

8/10

Excellent

06 May 2026

Arisbeth

Did not get breakfast

Partner

10/10

Exceptional

06 May 2026

Nicholas

My only regret is not staying another night!

10/10

Exceptional

06 May 2026

Terri

Absolutely wonderful stay. Room was spacious with a balcony and hot tub. Shower had a waterfall head. Very relaxing stay. Rooms were quiet. Staff helpful and knowledgeable about resort. A lot of options for breakfast. Only wish there was a coffee bar/shop.

Partner

10/10

Exceptional

06 May 2026

Jacqueline

We really love this property. It truly was like the outdoors inside. I really liked the screened in porch with the rocking chairs. The room was amazing and so was the jacuzzi tub. I wish the fireplace would have put out warm air but it looked realistic. The complimentary snack basket was a nice surprise. We ate at both restaurants and the food was delicious. The breakfast portions were huge and we definitely could have shared. We got there early but had to wait to check in. We wish the guy at the desk would have told us about the fish feeding at 2:00 and we would have gone to that. We also were told to come back at 4 but when we did another lady said we could have come back at 3:40 and could have checked in then. That’s another thing we wish we had known. Other than those two things everything was great. We also liked the observation deck and the Lookout lounge. Beautiful views and a cool ride to the top!

Partner

4/10

Poor

04 May 2026

Jordan

The room was very nice and clean but you have to have a room key to access the elevators which is disappointing. We went down to breakfast at 8am, having left our belongings in the room to go back up to the maid cleaning our room for us to leave. We had to grab our stuff and rush out, hoping we didn’t forget anything. When we had arrived, the worker told us we could access all amenities even after checkout which isn’t true since you can’t use the elevator without the key. The pictures showed a balcony view of the store but we had the roof of the restaurant as our view so we saw nothing cool. It was incredibly disappointing. Absolutely DO NOT eat at the restaurants here unless you are a vegan yankee. The food is not for us people from the south. All wheat crap, no flavor, beyond expensive and genuinely ~ awful. We spent $200 at the rooftop restaurant for some of the worst food ever. Whalburgers for breakfast was the nastiest, healthiest tasting food ever. I don’t mind healthy alternatives but I don’t want my food to taste like grass. The room itself was super nice. The fireplace is a fake fireplace and does not heat up AT ALL. The air in our room didn’t work at all. The fire pits outside didn’t work. The beds were comfy and the bathroom is nice. Otherwise, there’s no way it was worth $350 a night. I was thoroughly disappointed.

Family_with_children

10/10

Exceptional

04 May 2026

Shona

I would definitely stay there again. It was very comfortable and the staff were very helpful and friendly.

Partner

10/10

Exceptional

04 May 2026

chris

Very clean room