Sheraton Memphis Downtown

10/10

Exceptional

03 May 2026

Louis

There was a few items required in our room, which were brought up promptly.
Valet parking was excellent.
Breakfast buffet was great and very good customer service.

Partner

2/10

Poor

03 May 2026

Tremaine

The staff didn’t know anything at the front desk. They gave us the wrong room. The bathrooms want clean in either rooms a lady had to come clean the room we weren’t able to sleep until 4:30 am until she was done. Also the towels had poop stains, hair on shower wall’s, someone’s shoe print on side of the tub, hand prints on the mirrors , red stains on carpets , peeling ceiling.

Partner

8/10

Excellent

02 May 2026

Farris

Hotel was clean and staff was helpful. Looks like a Marriott property that lost its edge
as other hotels have opened up near convention center.

Self

6/10

Pleasant

01 May 2026

Deidrenne

The valet staff went above and beyond, and the front desk staff (for the most part) were friendly. The rooms, while relatively nice and clean, the outer facilities and those parts of the hotel seen thru my hotel room and from the elevator, were in need of a deep cleaning. It was clear this hotel is one in transition and I would hope that it will improve positively. A particular recommendation is for there to be more lighting out front; when returning to the hotel at night it was not very well-lit nor was there proper hotel signage. But what it lacked in bells and whistles, it made up for in hotel staff attentiveness. Overall, a nice stay.

10/10

Exceptional

28 Apr 2026

David

Everything was great, no price tags in the store and then paying $10 for a bottle of water seemed a little excessive.

Friends

8/10

Excellent

27 Apr 2026

Josee

Room was clean and spacious. Well appointed and comfortable. Air conditioning doesn’t work well. Despite setting the thermometer low we couldn’t get the room below 74. Makes for a tougher sleep when it’s so hot in the room. Breakfast was prebooked, Sunday was a pitiful buffet. Monday was grab and go and limited. Was not properly explained at booking. Overall a well located property. I’d stay here again.

Family

8/10

Excellent

26 Apr 2026

Marquita

I truly enjoyed the location of the property.

Friends

10/10

Exceptional

26 Apr 2026

Elisabeth

Very clean. Very friendly. Paid $80 for a simple “continental” style buffet breakfast for 1 adult and 2 children. Would stay here again. Would not eat here again.

Family_with_children

8/10

Excellent

26 Apr 2026

Crystal

Hotel was clean, staff was kind & helpful.

Partner

6/10

Pleasant

26 Apr 2026

Amy

Zero amenities. No breakfast except at bar/restaurant and over priced. No pool or complimentary coffee. Parking is not included in price. Didn't have the king bed room we booked, so we were stuck in a room with two full beds for myself and my husband. Definitely will not be back. Money better spent elsewhere for sure!

Partner

8/10

Excellent

21 Apr 2026

Glenn

Our room was clean, but some things were not present: tissue paper, hair dryer, privacy sign, downstairs menu, WiFi instructions. The landline telephone basically worked, but the direct line buttons, i.e., Guest Services, Emergency, etc., did nothing when pressed.

Family_with_children

6/10

Pleasant

18 Apr 2026

Robert

Food was awful. Limited hrs in bar and restaurant.. snack shop had 3 day depleted selection

Self

10/10

Exceptional

14 Apr 2026

Richard

Overall great stay

Friends_and_family Friends

2/10

Poor

06 Apr 2026

Victor

The staff stunk. Didn't know dry cleaning. Lost 3 dress articles trying to recover from trusting their dry cleaning promises. No bar no lobby coffee. Breakfast runner who didn't speak English. Sleepy security. TV didn't work. 5 bucks for a small bottle of water. Chip on shoulder front desk...and on and on shame because Sharon is a good brand

Self

6/10

Pleasant

05 Apr 2026

Adriana

The Lady at the breakfast place was very sweet with my kids. The hotel is an old hotel that needs maintenance, no pool like shown in the pictures of Expedia was found

10/10

Exceptional

04 Apr 2026

Lee

The valet was weird. He was a white male and very pushy about getting my keys

10/10

Exceptional

03 Apr 2026

bryan

Clean rooms, friendly staff

6/10

Pleasant

02 Apr 2026

Erin

Clean rooms

Family

10/10

Exceptional

01 Apr 2026

Jose

Clean room, nice looking hotel

Partner

2/10

Poor

30 Mar 2026

Justin

We had a horrible experience checking in. It was partly Expedia's fault, but the lack of communication by the property really irritated me. After 1.5 hours trying to check in with 4 kids, we were finally able to get into the room. The front area and lobby smelt like marijuana and my wife was harassed when trying to get from the self parking to the front door. Such a terrible experience we cut our trip short and went home after one night. Do not recommend for any families traveling to Memphis.

Family_with_children

8/10

Excellent

30 Mar 2026

Kraig

Breakfast buffet was $24.95 and I ate my fill, Eggs were good, Turkey Sausage was well done, and with Maple syrup it was delicious. Staff was welcoming and this \"older\" hotel was once a crown jewel, that has had a refresh! Our room had new carpet, updated fixtures and the bed was great. Parking was limited, but we managed to get a spot with Vallet having our best interest at heart. Nice staff, nicely updated amenities and I would stay again, no questions asked. I would rate my stay as a Solid 8.59%

10/10

Exceptional

29 Mar 2026

Amy

Valet employees were awesome

Family

10/10

Exceptional

23 Mar 2026

Christopher

Great staff!

Friends

10/10

Exceptional

22 Mar 2026

Shane

Everything was wonderful

6/10

Pleasant

21 Mar 2026

Monika

I reported no hot water shortly after checking in. The maintenance guy arrives, checks and says let the water run a long time for it to get hot. Next morning, I let it run for an hour, still not hot. Two days of like warm showers. They sent another maintenance man to check it while I was out of the room. He found there was an issue and replaced the handle. The first maintenance guy should’ve found that. The staff offered me no compensation until I asked then was given a credit to eat on-site. Upon checkout the next morning, I advised the lady on duty that I was making sure I didn’t get charged for the meals because they were complimentary. She said ok but still charged my card on file. First and Last stay.

Family_with_children

10/10

Exceptional

21 Mar 2026

Kirsten

Nice hotel convenient to bass pro pyramid and mainnstreet. The a/c didn't work in our room. A tech was quickly to our room to try to fix it, and appeared to at first, but our room never got below 75 again. The showers were ok-higher water pressure could've been preferred. The staff were excellent however-we left a very precious stuffed animal accidentally and they were very thorough and responsive and committed to finding it for us!

Family_with_children

10/10

Exceptional

18 Mar 2026

Heather

Everything was pleasant and clean.

Family_with_children

10/10

Exceptional

18 Mar 2026

VaShaunta

We were here for the weekend due to an Allstar cheerleading competition..in which all 8 of our teams won 1st place!!! This was a lovely hotel and there’s a lot of restaurants close by. It’s literally 2/3 mins from The Pyramid Bass Pro shop and the river park. I’d most definitely stay again!!

Family_with_children

10/10

Exceptional

16 Mar 2026

Valerie

What a delightful staff. The room was wonderful with an amazing view. Would definitely recommend!

Partner

6/10

Pleasant

16 Mar 2026

Clinton

Over priced, small rooms

8/10

Excellent

16 Mar 2026

Jessica

The location was convient. The staff wasnt very friendly tho.

Family_with_children

4/10

Poor

16 Mar 2026

Blake

Pool was under construction, definitely not mentioned online. Traveling with 4 kids, I would not have stayed here if I knew it was clised. Only valet was offered at $35 a night, still had to park across the street for $23 a day. Half of the elevators were not operating. Room temperature would not go below 67. Will never stay here again.

Friends_and_family Family

2/10

Poor

15 Mar 2026

William

Room was dated and musty
Only two elevators working
Bad and overpriced food
Extremely loud guests were not controlled after1 am on the floor I was on and hotel did nothing about it
The valet staff was incapable of managing the vehicles and the parking was impossible with my work truck

Self

6/10

Pleasant

15 Mar 2026

Landon

Rooms need updating. There was not adequate parking for the hotel and made leaving/returning more difficult.

Family_with_children

10/10

Exceptional

15 Mar 2026

Christian

Stay was very exceptional. All needs were met.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Amy

This was a good clean room next to the convention center. Valet parking is a nice plus. Would stay here again.

Family_with_children

6/10

Pleasant

14 Mar 2026

Jamee

As a single mother traveling alone with three children, the valet parking being full was quite the disappointment and was one of the options that inspired me to book at this location. Check in was slow and very busy but understandable but again, not ideal with a wriggly, cranky toddler. AC never cooled to my desired comfort level and both older kids complained that it was hot, toddler was sweating. One bed was broken as in sunken in on one whole side of mattress and squeaky/could feel springs. Overall not the worst but certainly not the best. Would prob still book again if needed to stay close to the convention center as the skywalk over is just too convenient not to. Otherwise, if just simply staying in Memphis for other reasons, I’d prob try somewhere else for better luck.

Family_with_children

2/10

Poor

14 Mar 2026

Lisa

We were there during the snow storm in February. The heat in our room never went about of 68. It was cold in all of the common areas. We went to dinner at the restaurant and had to wear coats, hats and gloves. They ran out of comforters so we didn’t have a comforter for the pull out which made it cold at night. The restaurant ran out of food and then they gave us a list and all the restaurants on it were closed. We finally found an open one ourselves. The staff was snappy to guests especially the days we were all stranded there. They were definitely unprepared for hosting a conference during a snowstorm.

Family_with_children

8/10

Excellent

14 Mar 2026

carol

I liked the valet service for parking but i did feel it was pricey to pay for actual parking there when you pay that amount of money for a room. Parking should be included in room fees. The staff was extremely helpful but a bit lacking on departure when needing assistance with luggage cart. Apparently this particular gentleman had forgotten my friend n i were sharing the cart so when she was dine with it and i tiok it from her, another guest felt i was skipping the line when in reality, i had talked to the same attendant when we got the cart to begin wuth. My friend was on a different floor than i was so she loaded up b went down and i went down on the next elevator to get the cart from her. It worked out. The other guest was fune once i explained i was already in line an hour before that.

Business

8/10

Excellent

08 Mar 2026

Kaiya

overall the stay was great ! the rooms are a little outdated to me especially for how nice and inviting the lobby was ! the rooms were a bit of a let down however everything was clean and amenities were good . The staff were super friendly

10/10

Exceptional

08 Mar 2026

Anselmo Franco

It was a very nice hotel and was right beside the venue we was playing cornhole.

Family_with_children

8/10

Excellent

06 Mar 2026

McKenzy

We had a nice time staying here, easy to Uber to Beale street. The hotel staff were great. Great service at the bar/restaurant. The valet parking was very easy and we could see our vehicle from the lobby. The old elevator was really cool, however; we did get stuck for a brief moment as the doors did not open (just one time) . Across from the event center so that was very convenient since we were there for work.

Partner

10/10

Exceptional

04 Mar 2026

Timothy

Hotel cold and nothing open

Family

10/10

Exceptional

01 Mar 2026

Rodney

Everything was excellent with the hotel. Nice bar and restaurant. Courtious staff.

8/10

Excellent

27 Feb 2026

Timmi

The people

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Eli

Yes

Business

4/10

Poor

27 Feb 2026

Lei

The location is very convenient, especially since it’s directly connected to the convention center. However, I would not stay here again — especially in the winter. The lobby was extremely cold, with drafts coming in every time the main doors opened. The rooms especially the carpets are aged and in need of renovation.

The most upsetting experience happened the morning after we arrived late at night. Before 8:00 a.m., housekeeping pounded loudly on our door to clean the room. It was not a polite knock — it startled my child and me awake. Even after I told her we did not need cleaning at that time, she insisted and only left after several minutes of explanation. It was very distressing.

Other than the location, the overall experience was disappointing.

Family_with_children

8/10

Excellent

27 Feb 2026

DAVID M.

Staff seemed busy

Business

8/10

Excellent

25 Feb 2026

Arlie

We had a room with wet carpet. But once we were reassigned a new room, we had a great stay. Courteous staff. Clean hotel.

Partner

10/10

Exceptional

24 Feb 2026

Marianne A

clean comferable spacious

Business

10/10

Exceptional

24 Feb 2026

R.

.

Business

10/10

Exceptional

23 Feb 2026

Matthew

Very convenient to the convention center and beautifully kept hotel. Great service staff.

Business

8/10

Excellent

23 Feb 2026

Debbie

Staff was friendly and helpful

Partner

4/10

Poor

23 Feb 2026

Matthew

Ran down and bad neighborhoods

Friends_and_family Friends

6/10

Pleasant

23 Feb 2026

Matthew

Ran down hotel in bad neighborhood

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Eric

Fast check in, gym was good enough! Received complimentary razor before I even finished to check in

Business

10/10

Exceptional

22 Feb 2026

Kathleen

The room was very clean and comfortable. All the staff was helpful, kind and polite. We had the breakfast buffet it was great and delicious. The staff made sure we enjoyed our meal, what a wonderful start to the day.

Thank you. Kathleen De La Zerda

Partner

8/10

Excellent

22 Feb 2026

Lori

Room was clean. Valet parking was wonderful

Business Partner

10/10

Exceptional

22 Feb 2026

Maria

Room was clean, staff was very friendly

10/10

Exceptional

22 Feb 2026

Geralyn

Clean rooms had great sleep.

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Trevor

Clean room great bed.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Cornelius

Clean room and excellent staff

Partner

10/10

Exceptional

19 Feb 2026

Daniel

Everything was great and staff was wonderful and accommodating. The bed was very comfortable

Family

10/10

Exceptional

15 Feb 2026

Brian

Room was very nice and clean the hotel was also clean

Leisure Partner

10/10

Exceptional

15 Feb 2026

George

The workers there are always so personable. Truly appreciate them.

Business

10/10

Exceptional

15 Feb 2026

Antoinique

The cleanliness and customer service is always amazing.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Audrey

Staff was very friendly and helpful.

8/10

Excellent

13 Feb 2026

Dawn

Lobby and lobby restaurant/bar was very cold at all times, although it was during unusual snow/ice storm. Restaurant/bar opened too late when there were no nearby food options due to weather. My heat in room didnt work. But nice hotel otherwise and would stay again.

Business_and_leisure

10/10

Exceptional

10 Feb 2026

Wendy

Clean convenient location

Friends_and_family Family

8/10

Excellent

30 Jan 2026

YIJIUN

Our room was spacious and the bed was comfortable. The on

10/10

Exceptional

28 Jan 2026

CARLOS A.

Everything was awesome.

Business

6/10

Pleasant

27 Jan 2026

Owen

Room was clean. Management did not ensure the heat was working in 16 degree weather and a snowstorm. Lobby and dining room was not heated either

Business

4/10

Poor

27 Jan 2026

Yi

call for early check in no promise and wait for over 2 hrs after promised check in time to move the tired body in

2/10

Poor

26 Jan 2026

Helena

Old neglected property

Business

2/10

Poor

25 Jan 2026

Lissa

The room was very dated; the lampshade had a large slash through it. It felt neglected. The hallways were freezing and we had to eat breakfast wearing winter coats and hats. The wifi was so poor we couldn't check work emails or do homework. Front desk sent us \"a few blocks away\" to a Starbucks that was actually a 15 minute walk in the snow and sleet.

Business

10/10

Exceptional

18 Jan 2026

Elisha

AC and heat work great

Partner

10/10

Exceptional

12 Jan 2026

Jovon

Perfect

6/10

Pleasant

10 Jan 2026

Eric

It’s ok, just needs to be updated.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Maria

Nice hotel! Quiet and comfy. Wish the restaurant and bar had been open.

Self

6/10

Pleasant

01 Jan 2026

Anshanie

The staff was great.. my room was okay being a corner room, but it needs serious remodeling and upgrading. There was paint peeling from the ceiling, the chairs needed to be thrown away they were so worn out, and the carpet was stained in certain areas.

Leisure Self

10/10

Exceptional

31 Dec 2025

quinton

Overall good stay

Leisure Self

10/10

Exceptional

25 Dec 2025

Julia

Great staff!

Friends_and_family Family

4/10

Poor

19 Dec 2025

Cheryl

No complimentary breakfast. Tuns of hidden fees. Over charged on room. The beds were comfortable. Not enough room in drawers to place clothes if have an extended stay. Bathroom shower head was spraying water. Noticed they tried to fix with plumbers tape. Will not stay at a Sheraton again.

Leisure Family

8/10

Excellent

08 Dec 2025

lilian

Room was clean. Location was perfect. Staff was friendly. One issue I had was the restaurant wanted me to buy something in order to get a PLASTIC fork. I found that to be totally ridiculous as a guest of the hotel and one that was welcoming runners.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

GIUSEPPE

The room was spotless, the staff was very nice. I loved it.

10/10

Exceptional

07 Dec 2025

Susan

Great stay except there was a TERRIBLE noise behind the wall where our bed was located. About 3 am it sounded like someone was turning on and off a shower or hairdryer

6/10

Pleasant

07 Dec 2025

Abraham

Hotel in need of a refresh. Room wasn’t very clean. First room they assigned us smelled like cigarettes. Made us change rooms in middle of stay. Faucet leaky. Very mediocre hotel.

Leisure

10/10

Exceptional

06 Dec 2025

Chris

Everything was great. Great service and friendly staff. Clean rooms.

Leisure Family

10/10

Exceptional

05 Dec 2025

Brian

Nice clean room

Leisure Family

8/10

Excellent

02 Dec 2025

Angelica

Good hotel

Leisure Family

10/10

Exceptional

20 Nov 2025

Eric

Great location, easy to get to the convention center and other places. It was nice to walk around the area. Denver is a robust place on the weekends in the evening for sure.

4/10

Poor

19 Nov 2025

Tyrone

The hotel was overbooked. They did not have a king size room. Available told me to check back at 2 o’clock and which I can’t see the difference so we ended up taking a twin bed room. I slept separate from my wife.

10/10

Exceptional

16 Nov 2025

Anna

The room was clean, and I slept so well. The halls were quiet, and I had a very peaceful stay.

Business

10/10

Exceptional

14 Nov 2025

Gilbert

Clean pet friendly room, excellent valet service (I forgot to tip- sorry guys) polite and professional staff, and good breakfast option right near the lobby. The bed and pillows were super comfy. Thanks to all!

Leisure Pet

8/10

Excellent

10 Nov 2025

Yvonne

I did not eat the breakfast

Friends_and_family Friends

2/10

Poor

05 Nov 2025

Ruthie

We were sent to a room with a very old tub and had to request to be moved to a different room. The ceiling and carpet in the hotel is extremely old. The elevator sounds like its going to fall apaert. I stayed for three days a d they were closed for lunch due to low occupancy. Very disappointing. I will not be staying ar this hotel again.

8/10

Excellent

02 Nov 2025

Alfred

Hotel clean but very old.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2025

Daveran

Excellent stay

10/10

Exceptional

27 Oct 2025

Stephanie

Valet personal was great every interaction, Richard the doorstop was great and a lot of help since I had my handicap mother with us. And the manager was extremely friendly and professional. Will stay here again when visiting!!

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Ashlee

The restaurant was out of food options by 7 pm which I did think was odd but our waitress was good about helping with choosing good options on menu. I will say that we did have to wait a significant amount of time - excessive- to even have our order taken.
The room was nice and we were even given a corner type room with lots of windows without request. However the receptionist who checked us in could have been much nicer to us. I was asking about the package I paid for including valet parking and she was questioning it and when I went to show her my receipt on phone she became frustrated with me. Also there was a dirty sock in the garbage can in our room when we arrived.

Friends_and_family Family