Name: SpringHill Suites Memphis Downtown
Address: 85 West Court Avenue, Memphis, 38103, US

8/10

Excellent

21 Jul 2026

Casandra

Hotel was in a good location if you want to visit the MLK Museum in Memphis.

Family

8/10

Excellent

21 Jul 2026

Camilya

Staff was great especially the valet guys. Breakfast was reasonable. My only complaint was that the gym was not available and I was looking forward to being able to continue my fitness journey during my stay. However we did plenty of walking around the city to make up for it.

Family_with_children

4/10

Poor

19 Jul 2026

Karen

The property was dirty with a lot of mold in the bathroom. We had one bath towel for five people in our suite and it took a day to get more. The fitness center was out of order and the pool was filthy. We asked for our room to be cleaned two days in a row and it never was. The breakfast was actually outstanding and the valet service did a nice job. The property advertised a roof-top garden but there wasn’t one. Location for downtown Memphis is convenient. We won’t stay here again, though.

Friends_and_family Family

2/10

Poor

11 Jul 2026

Rachaundra

It was the worst experience ever.They need to do better with cleaning and it is so outdated..Do not go there please and you’ve been warned

Family_with_children

10/10

Exceptional

08 Jul 2026

Kim

Front desk staff are super friendly and helpful. I felt welcomed from the time I checked in to when I checked out.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jolene

The room was clean and super comfortable. The housekeeping staff, front desk, and valets are super friendly and helpful. When I checked in they pointed me in the direction of the park 4th Bluff to watch the fireworks and we had a great view.
We were also within walking distance to the Bass Pro Pyramid and several other places.
There is not much in the way of parking especially for overnight guests. I hadn't intended to use valet parking but walking blocks and putting it in a parking garage didn't seem to make sense since the lots charged very nearly the same price for an overnight stay.
Breakfast was great and they offered a variety of foods that my kids would actually eat. All in all a great stay.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Eline

Great staff. Everyone was super nice. Good price. Excellent breakfast. Really comfy bed.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Orrin

For starters valet left my doors unlocked in Memphis...TV kept buffering and staff said they would come up but never did..I dont think I would go back to that hotel when I come in Memphis

Partner

6/10

Pleasant

05 Jul 2026

Melody

We had to use 2 elevators to get to our room. It took several minutes before we had hot water. We had a big truck so it was a tight fit to get at the drop off in front of the hotel. There were a few good restaurants walking distance. Couldn’t get our receipt until 8 am so we didn’t get one.

Family_with_children

8/10

Excellent

05 Jul 2026

Jim

All staff was friendly especially the housekeeping staff.
Room was spacious and clean with a huge TV.
The bed was comfortable for a hotel bed.

Family

2/10

Poor

05 Jul 2026

Michelle

The hotel room was not clean was very small. The bathroom was dirty. I had to go buy personal cleaning products to clean the restroom so that we could use it every day. The AC unit made noise the entire time which disrupted my sleep. I was not happy at all.

Friends

4/10

Poor

02 Jul 2026

Elizabeth

I picked this hotel so my children had a pool. This was cloudy and filthy. Also, the television service was awful. Couldn’t watch tv at all.

Family_with_children

8/10

Excellent

02 Jul 2026

Corey

P

8/10

Excellent

01 Jul 2026

Kaitlyn

The staff was courteous and our room was clean and equipped with plenty of towels for our suite.

2/10

Poor

29 Jun 2026

Ebonee

I have been a Marriot member for over 10 years this is by far the worst hotel. I would never recommend staying nor would I stay again. The morning managers were the highlight! Very welcoming and friendly. House keeping this am looked angry and didn’t reply good morning. Bedding was nasty and had we not been driving for 16 hours I would have asked for a refund and went elsewhere

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

James

The Staff was excellent in all aspects of their job.

10/10

Exceptional

29 Jun 2026

Nikki

Great place to stay for a couple of days.

Self

2/10

Poor

29 Jun 2026

Amber

I'm just so upset with the money I spent for the room and didn't even get the correct room upon arrival. There was water in the elevators on the floor and the 5th floor hallway was soaking wet

Friends_and_family Family

4/10

Poor

28 Jun 2026

Jessica

I was very disappointed with my stay at SpringHill Suites by Marriott Memphis Downtown and ended up checking out early because the experience fell well below expectations.

The hotel's design created problems from the start. My room was located directly next to the elevator with no alcove or separation to reduce noise. In most hotels, guest rooms are positioned away from the elevator bank, but that wasn't the case here. As a result, I heard people talking loudly in the hallway late into the night, with little regard for other guests trying to sleep.

The noise issues didn't stop inside the hotel. Late one night and into the early morning, there was a loud screaming match outside the hotel that made it nearly impossible to get a good night's rest.

Housekeeping was also disappointing. I requested that maid service return later to clean my room, but that request was never honored, leaving my room unserviced.

The biggest frustration was the valet service. When I needed my vehicle, I waited more than 30 minutes while the small valet area became congested with cars waiting to be parked, making an already slow process even more disorganized.

Between the constant noise, poor housekeeping follow-through, and unacceptable valet delays, I decided to check out early rather than continue my stay. Unfortunately, I cannot recommend this hotel based on my experience.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Douglas

A nice place in a good, walkable downtown location. Room was clean and well maintained.
Breakfast is better than most hotels. The morning we were there the breakfast area was very busy, but the staff were keeping everything supplied, including the hot dishes.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

jared c

I would stay there again. It was a decent room. It was more than adequate for my family. We’ve been in better at a more premium price. We’ve definitely been in worse!

8/10

Excellent

22 Jun 2026

Tasha

The room was clean, staff was friendly and helpful, and breakfast was yummy. Only option for parking was valet.

Family

10/10

Exceptional

22 Jun 2026

Bronwyn

Wonderful rooms, staff friendly and had a lovely stay.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Deja

I loved the hotel. Once I come back to Memphis, I will definitely come back

Family_with_children

10/10

Exceptional

15 Jun 2026

jav

Out suite was spacious and clean! We will be back!

Friends

10/10

Exceptional

15 Jun 2026

Veronica

Room was fine not any different than other hotels ( coffee pot needs attention). but it’s the friendly and professional attitude of the entire staff, from the front desk to valets and breakfast staff that we enjoyed. Would definitely stay again and recommend to friends. Location in proximity to activities and local sights is perfect. Thank you

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Nick

They should tell you that it’s valet parking only before hand… but besides that the hotel was beautiful with a great view of Main Street

Partner

10/10

Exceptional

08 Jun 2026

Brittany

I loved everything me and my family truly enjoyed ourselves

10/10

Exceptional

07 Jun 2026

Sophia

The property was very nice, vlise to Beal Street and great restaurants. Only thing is you must use the valet service. That i don't like. That is the only reason I will not choose this hotel again

Friends

10/10

Exceptional

06 Jun 2026

Selena

Our stay was EXCELLENT with an amazing breakfast spread included in our stay. Beds were comfy, pool was perfect, parking was on point & hotel staff was very kind especially front desk and housekeeping they all deserve a bonus ABSOLUTELY WILL STAY AGAIN.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Angelle

Very clean, free breakfast that was hot and good, swimming pool outside, refrigerator and microwave in room, I was able to check in earlyonce my room was ready, 10 straight walk to Beale St and valet workers was professional.

Partner

10/10

Exceptional

02 Jun 2026

Pamalyn

They need to have bacon also for breakfast

Family_with_children

10/10

Exceptional

28 May 2026

Tara

Valet was super kind and fun! Property was located in a perfect location and well maintained.

Friends

10/10

Exceptional

20 May 2026

Eric

This hotel is in the perfect location for all the activities you want to enjoy. With the Trolley, and Court St. Park at your front door, and Tom Lee Park to the rear, you won't need a car. Beale Street is on the Trolley line, as is the Orpheus Theater. Well worth checking out if you love convenience. Five Stars.

Business

10/10

Exceptional

18 May 2026

cheyenne

Everything was 10/10

Family_with_children

10/10

Exceptional

18 May 2026

Courtney

Family friendly, clean room, great stay!

Friends_and_family Family

8/10

Excellent

17 May 2026

Eyvonne

The staff was beyond. The room was clean. The curtains to the balcony need to be washed. Breakfast was sub par, lack of variety. Overall I enjoyed the hotel. Your best attributes was customer service.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Lendria

Nice for the price.

Family_with_children

10/10

Exceptional

11 May 2026

Dorothy

This day was very nice. I enjoyed staying there. Only I would like my refund back of the money they made me pay in the beginning when we got there they haven’t reimbursed before that.

Partner

10/10

Exceptional

07 May 2026

Keith

Great stay

10/10

Exceptional

03 May 2026

Shannon

Reggie at the front desk was so helpful! We had an issue with the room lock and he came straight up and checked it out himself. When it was not able to be fixed, the supervisor and him switched us to another room even though we arrived late at night. Exceptional customer service!! Always greeted with a warm welcome and smile. Wasn’t excited about having to use the valet, but each driver was great and so friendly, it was no trouble at all. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

janice

Excellent breakfast eat day. Sausage gravy, and waffles were a hit!

Partner

8/10

Excellent

29 Apr 2026

James

Breakfast was good with multiple choices

Friends

10/10

Exceptional

29 Apr 2026

Angela

We have stayed multiple times at this property and love it every time!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Christopher

Breakfast was great, staff was amazing & convently located

Partner

10/10

Exceptional

26 Apr 2026

Susan

Staff were helpful and accomodating.

Partner

8/10

Excellent

21 Apr 2026

Joyce

Be prepared for a small breakfast area along with one person working to refill the foods. There was a nice selection to choose from hot foods, fruits, bagels and muffins, and yogurts .Friendly staff.

Family

10/10

Exceptional

21 Apr 2026

Shirley

The breakfast was menu fresh, a variety of food was offered everyday. The kitchen staff was polite and very
accommodating .

Business

10/10

Exceptional

19 Apr 2026

Kim

Front desk staff so polite and accommodating. Made a great first impression.

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Michael

Too much activity happening with other guest cursing and threatening each other. Parking in the area is too congested and makes it possible for someones car to be damaged.

10/10

Exceptional

15 Apr 2026

Heidi

Excellent stay! Friendly helpful staff, nice amenities, and relaxing pool.

Partner

8/10

Excellent

14 Apr 2026

Michael

It's a very nice hotel for that area. The rooms are a nice size. One thing I noticed in my room, the top of the windows and some corners need to be dusted and wiped. And the TV in my room was kind of broke off the wall. I was nervous to touch it. The breakfast was very good. Nice options. I respect it but I didn't need housekeeping to keep knocking on my door same time every morning, even when I put the sign on the door. And they knock and try to come in. So keep the latch on the door.

Self

10/10

Exceptional

13 Apr 2026

Victoria Alisha

Clean and staff was clean and friendly. Great hospitality!

Family_with_children

4/10

Poor

12 Apr 2026

Brandon

Parking is $35 for valet. Or pay for parking deck several blocks over. Had a huge spider in my room. Staff was nice.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Mike

There was an issue with flushing the toilet. You had to giggle the handle in order to stop it from running. Toilets are extremely low and need to be replaced with a higher level. There just seemed to be a lot activity happening that made it aappear unsafe outside of the hotel entrance

Partner

8/10

Excellent

11 Apr 2026

theoadora

Very well kept

Self

10/10

Exceptional

09 Apr 2026

Mark

Creat area. Great breakfast! Great experience.

10/10

Exceptional

09 Apr 2026

Victoria

This hotel is the only one that we stay at when the family visits and we enjoy it each time. And the front desk staff is ALWAYS helpful.

Family

10/10

Exceptional

06 Apr 2026

Gae B

Desk staff were very friendly and helpful, rooms were clean comfortable, and the daily breakfast was excellent.

Partner

10/10

Exceptional

02 Apr 2026

Jimmie

Decent

4/10

Poor

01 Apr 2026

Robert

I wouldn’t stay here ever again. The room was run down and not conducive to a pleasant stay in Memphis. The parking is expensive and we had to ask for new towels after our first nights stay. There was no cleanup of our room after the first night which was total unexpected.

Family_with_children

10/10

Exceptional

30 Mar 2026

Carri

Excellent free breakfast with a large selection.

Partner

10/10

Exceptional

29 Mar 2026

James

Room was very quiet and clean. The complementary breakfast was great.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

James

Different food

Friends

8/10

Excellent

29 Mar 2026

Radka

Poor breakfast choices , no toaster do bagels .
I do not understand why people are ok to be serve this plastic food , cheap and poison color cereals , full aid the sugar. There is no healthy choice - disappointment

10/10

Exceptional

26 Mar 2026

Jerat

Everything was great from the location to the cleanliness of room

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Barbra

First the staff is wonderful! But check in was a nightmare. They only have valet parking and only one poor guy working it when we checked in. It was so busy that there were cars parked everywhere, blocking the entrance. It took 45 minutes for us to figure out how to get into the hotel, and how to get our luggage from down the block into the hotel. The hotel contacts out the valet company so it’s not owned by the hotel, but this should definitely have been run better. It took a long time to get the keys to our car when we needed to go somewhere. They need a better parking situation. Also, the hot tub wasn’t working, which was the main reason I booked this place, we were looking forward to the hot tub but it was ice cold and they never got it working while we were there. Breakfast is pretty good. Our suite was spacious and clean. It is walking distance to Beale Street and there is a nice courtyard off the back.

Family

6/10

Pleasant

23 Mar 2026

Quadrair

The staff was amazing! Incredibly friendly and observant to the needs of the guest. The breakfast was amazing! The property was very clean. The biggest problem I had was with some of the amenities. First of all, nowhere in the any of the information about the hotel did it speak of mandatory valet service. Paying it was some of the problem, but not knowing about it before hand was deceitful and dishonest. My trip was planned out and that is information that is very useful. The other problem was that 3 of my 5 days there the pool was not open and the hot tub was never working. These things shouldve be working.

Family_with_children

8/10

Excellent

22 Mar 2026

Jackson

The suites were wonderful, but strange how you have to get off on a certain floor, go essentially to a different building and on a separate set of elevators. The hot tub didnt work, and they were rude and tried saying it works but is a whirlpool not a hot tub so it isnt supposed to be hot. Most staff was rude

Family_with_children

10/10

Exceptional

20 Mar 2026

Lori

Breakfast was good
Outdoor pool is small

10/10

Exceptional

17 Mar 2026

Laurie

Excellent hotel!

Partner

10/10

Exceptional

16 Mar 2026

Zariah

Very clean property and friendly staff

10/10

Exceptional

15 Mar 2026

Chadwick

Clean room. Beds comfortable

Family_with_children

2/10

Poor

14 Mar 2026

Stephanie

The room was filthy and smelled. Peanuts were all over the floor, stains on all the bedding, couch, etc. The electric outlets did not work in half the room. The front desk refused to do anything about it saying they were full.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Keewanna

Reggie was amazing!!

10/10

Exceptional

23 Feb 2026

Courtney

The staff was amazingly helpful and friendly! Shout out to the breakfast staff! (A very sweet lady helped me out with a gluten free muffin when none were displayed.) And Reggie at the front desk was amazing!! Thank you all for making our stay so much more pleasant.

Business Family

10/10

Exceptional

20 Feb 2026

Peter

Reggie at the front desk was tremendous. He was patient and helped us navigate to where we needed to go.

8/10

Excellent

18 Feb 2026

Patricia M

Good location. Clean. Breakfast is VERY good.

Family

10/10

Exceptional

15 Feb 2026

Ravonne

Reggie was a big help and everyone was friendly!

Friends_and_family Family

4/10

Poor

15 Feb 2026

Sean

Under staffed. Carpets looked dingy. Room was eh. No mention of the $32 MANDAYORY valet. Waited forever on both check in and check out for that expensive valet service. No luggage carts to be found and no ability yo make multiple trips with the valet. Will not go back

10/10

Exceptional

01 Feb 2026

Jeanette

Clean Room

Family

8/10

Excellent

13 Jan 2026

Benoit

Good service

10/10

Exceptional

10 Jan 2026

Pedro

Yes everything was great

8/10

Excellent

07 Jan 2026

Deirdre

Room was spotless, staff was outstanding!
My only complaint the TV reception was horrible the TV kept consistently freezing up!

10/10

Exceptional

05 Jan 2026

Lee

Yes food was fresh and hot

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Lisa

Room was clean. Nice that it was suite with a sitting area with separate TV from bedroom, sink, fridge and microwave. We had a balcony which overlooked Court Square which was nice. Beds were also comfortable. Highly recommend.

Leisure Friends

8/10

Excellent

29 Dec 2025

Peter

I ran my shoulder into the tv twice. Very awkward room design

8/10

Excellent

08 Dec 2025

Mohammad

ok

10/10

Exceptional

08 Dec 2025

Kathleen

Friendly staff, very welcoming. Breakfast was hot and never allowed to go empty. Great staff keeping an eye on it. Room was spacious and beds were comfortable. Hotel is older so somethings need a refresh. Lobby is well maintaoned. Very walkable location to Beale Street, restaurants and sights. Short Uber ride to Graceland.

Friends_and_family Friends

6/10

Pleasant

30 Nov 2025

Carolyn

I stayed in a handicap room. Having extra rolls of toilet paper in the room. Larger trash cans I had baby dippers. A hook for your towels or a robe especially near the roll in shower for handicap persons. also the handicap button to open the door to the room did not work. I had to call someone to turn off the lights on the edge off the bed. Make sure all lamps have bulbs that work. The room was very dark in places.

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Don

VERY NICE

Friends_and_family Family

2/10

Poor

27 Nov 2025

Michelle

Room was dirty. Lugi in toilet, waded up hair and a fingernail on bathroom counter. Moved rooms, AC didn’t work. Moved rooms again, please note that in order to move rooms we had to take 2 elevators and walk at least 5 minutes to front desk for new keys.

Staff member stated he was the ONLY employee working in hotel and could not send anyone to fix the AC.

Finally, after 14 elevator trips and 3 times walking to front desk for new keys was very irritating. We had been driving for 10 hours and wanted to rest and to use the hot tub to relax! WAIT, it gets better, the hot tub is Out Of Order! Then WHY advertise that there is a hot tub on site???? That is the ONLY reason we picked this hotel, was for the hot tub!

I feel that I should be refunded. Or given a credit for use at our next destination traveling back to Texas after thanksgiving is over.

Michelle Bingham

10/10

Exceptional

23 Nov 2025

Eloida

Very good 👍

Business_and_leisure Family

8/10

Excellent

22 Nov 2025

Yeol

Room was clean, and breakfast was fine. Walgreen was close. Front desk was ok but not the best.

Business Self

10/10

Exceptional

20 Nov 2025

Yong hyun

Everything is good

Business Self

10/10

Exceptional

19 Nov 2025

Luke and Melanie

Breakfast options were fantastic. Eggs, sausage, bacon, muffins, waffles, juice and coffee. Our room was clean and spacious. Staff was excellent!!!!

Business

6/10

Pleasant

17 Nov 2025

Veronica

The room was in ok condition. The beds were comfy and the linens were clean. The grout from the bathroom tiles was coming up, the iron didn't work, and the sofa bed/trundle was outdated. Reggie, the front desk manager, is a gem. He was kind, courteous, and helpful. The breakfast was great, and the kitchen staff were very accommodating. The hotel needs some renovation - at least in the big suite areas. The price was excellent.

Business

8/10

Excellent

10 Nov 2025

Danielle

The breakfast menu was amazing and the food was delicious. The hotel smelled like roach spray when we arrived. The bath tub needs to be reglazed.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Seayra

breakfast was okay. room was clean and perfect fit for the 5 of us. parking sucked its all a gimmick to get your money you have to pay the hotel then pay for valet parking when they really don't have a lot or you can really park it yourself the price is outrageous.if you get in at 2 almost 3 am which is technically the next day from traveling they still charge you for the day before and charged for two nights of parking when we only stayed one night. if it's cold out and you smoke and don't want to shoot out side you have to request your car just to sit in it they keep your car key and they park you right there where you could have parked yourself.. well never stay there again the lady lied on how many night we stayed to charge a large deposit is all about money staff was very rude from night shift to the morning shift only nice person was the light skin older lady in the breakfast room

Leisure Family

10/10

Exceptional

01 Nov 2025

R

Great breakfast and location

Family