SpringHill Suites Memphis Downtown

10/10

Exceptional

11 May 2026

Dorothy

This day was very nice. I enjoyed staying there. Only I would like my refund back of the money they made me pay in the beginning when we got there they haven’t reimbursed before that.

Partner

10/10

Exceptional

07 May 2026

Keith

Great stay

10/10

Exceptional

03 May 2026

Shannon

Reggie at the front desk was so helpful! We had an issue with the room lock and he came straight up and checked it out himself. When it was not able to be fixed, the supervisor and him switched us to another room even though we arrived late at night. Exceptional customer service!! Always greeted with a warm welcome and smile. Wasn’t excited about having to use the valet, but each driver was great and so friendly, it was no trouble at all. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

janice

Excellent breakfast eat day. Sausage gravy, and waffles were a hit!

Partner

8/10

Excellent

29 Apr 2026

James

Breakfast was good with multiple choices

Friends

10/10

Exceptional

29 Apr 2026

Angela

We have stayed multiple times at this property and love it every time!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Christopher

Breakfast was great, staff was amazing & convently located

Partner

10/10

Exceptional

26 Apr 2026

Susan

Staff were helpful and accomodating.

Partner

8/10

Excellent

21 Apr 2026

Joyce

Be prepared for a small breakfast area along with one person working to refill the foods. There was a nice selection to choose from hot foods, fruits, bagels and muffins, and yogurts .Friendly staff.

Family

10/10

Exceptional

21 Apr 2026

Shirley

The breakfast was menu fresh, a variety of food was offered everyday. The kitchen staff was polite and very
accommodating .

Business

10/10

Exceptional

19 Apr 2026

Kim

Front desk staff so polite and accommodating. Made a great first impression.

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Michael

Too much activity happening with other guest cursing and threatening each other. Parking in the area is too congested and makes it possible for someones car to be damaged.

10/10

Exceptional

15 Apr 2026

Heidi

Excellent stay! Friendly helpful staff, nice amenities, and relaxing pool.

Partner

8/10

Excellent

14 Apr 2026

Michael

It's a very nice hotel for that area. The rooms are a nice size. One thing I noticed in my room, the top of the windows and some corners need to be dusted and wiped. And the TV in my room was kind of broke off the wall. I was nervous to touch it. The breakfast was very good. Nice options. I respect it but I didn't need housekeeping to keep knocking on my door same time every morning, even when I put the sign on the door. And they knock and try to come in. So keep the latch on the door.

Self

10/10

Exceptional

13 Apr 2026

Victoria Alisha

Clean and staff was clean and friendly. Great hospitality!

Family_with_children

4/10

Poor

12 Apr 2026

Brandon

Parking is $35 for valet. Or pay for parking deck several blocks over. Had a huge spider in my room. Staff was nice.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Mike

There was an issue with flushing the toilet. You had to giggle the handle in order to stop it from running. Toilets are extremely low and need to be replaced with a higher level. There just seemed to be a lot activity happening that made it aappear unsafe outside of the hotel entrance

Partner

8/10

Excellent

11 Apr 2026

theoadora

Very well kept

Self

10/10

Exceptional

09 Apr 2026

Mark

Creat area. Great breakfast! Great experience.

10/10

Exceptional

09 Apr 2026

Victoria

This hotel is the only one that we stay at when the family visits and we enjoy it each time. And the front desk staff is ALWAYS helpful.

Family

10/10

Exceptional

06 Apr 2026

Gae B

Desk staff were very friendly and helpful, rooms were clean comfortable, and the daily breakfast was excellent.

Partner

10/10

Exceptional

02 Apr 2026

Jimmie

Decent

4/10

Poor

01 Apr 2026

Robert

I wouldn’t stay here ever again. The room was run down and not conducive to a pleasant stay in Memphis. The parking is expensive and we had to ask for new towels after our first nights stay. There was no cleanup of our room after the first night which was total unexpected.

Family_with_children

10/10

Exceptional

30 Mar 2026

Carri

Excellent free breakfast with a large selection.

Partner

10/10

Exceptional

29 Mar 2026

James

Room was very quiet and clean. The complementary breakfast was great.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

James

Different food

Friends

8/10

Excellent

29 Mar 2026

Radka

Poor breakfast choices , no toaster do bagels .
I do not understand why people are ok to be serve this plastic food , cheap and poison color cereals , full aid the sugar. There is no healthy choice - disappointment

10/10

Exceptional

26 Mar 2026

Jerat

Everything was great from the location to the cleanliness of room

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Barbra

First the staff is wonderful! But check in was a nightmare. They only have valet parking and only one poor guy working it when we checked in. It was so busy that there were cars parked everywhere, blocking the entrance. It took 45 minutes for us to figure out how to get into the hotel, and how to get our luggage from down the block into the hotel. The hotel contacts out the valet company so it’s not owned by the hotel, but this should definitely have been run better. It took a long time to get the keys to our car when we needed to go somewhere. They need a better parking situation. Also, the hot tub wasn’t working, which was the main reason I booked this place, we were looking forward to the hot tub but it was ice cold and they never got it working while we were there. Breakfast is pretty good. Our suite was spacious and clean. It is walking distance to Beale Street and there is a nice courtyard off the back.

Family

6/10

Pleasant

23 Mar 2026

Quadrair

The staff was amazing! Incredibly friendly and observant to the needs of the guest. The breakfast was amazing! The property was very clean. The biggest problem I had was with some of the amenities. First of all, nowhere in the any of the information about the hotel did it speak of mandatory valet service. Paying it was some of the problem, but not knowing about it before hand was deceitful and dishonest. My trip was planned out and that is information that is very useful. The other problem was that 3 of my 5 days there the pool was not open and the hot tub was never working. These things shouldve be working.

Family_with_children

8/10

Excellent

22 Mar 2026

Jackson

The suites were wonderful, but strange how you have to get off on a certain floor, go essentially to a different building and on a separate set of elevators. The hot tub didnt work, and they were rude and tried saying it works but is a whirlpool not a hot tub so it isnt supposed to be hot. Most staff was rude

Family_with_children

10/10

Exceptional

20 Mar 2026

Lori

Breakfast was good
Outdoor pool is small

10/10

Exceptional

17 Mar 2026

Laurie

Excellent hotel!

Partner

10/10

Exceptional

16 Mar 2026

Zariah

Very clean property and friendly staff

10/10

Exceptional

15 Mar 2026

Chadwick

Clean room. Beds comfortable

Family_with_children

2/10

Poor

14 Mar 2026

Stephanie

The room was filthy and smelled. Peanuts were all over the floor, stains on all the bedding, couch, etc. The electric outlets did not work in half the room. The front desk refused to do anything about it saying they were full.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Keewanna

Reggie was amazing!!

10/10

Exceptional

23 Feb 2026

Courtney

The staff was amazingly helpful and friendly! Shout out to the breakfast staff! (A very sweet lady helped me out with a gluten free muffin when none were displayed.) And Reggie at the front desk was amazing!! Thank you all for making our stay so much more pleasant.

Business Family

10/10

Exceptional

20 Feb 2026

Peter

Reggie at the front desk was tremendous. He was patient and helped us navigate to where we needed to go.

8/10

Excellent

18 Feb 2026

Patricia M

Good location. Clean. Breakfast is VERY good.

Family

10/10

Exceptional

15 Feb 2026

Ravonne

Reggie was a big help and everyone was friendly!

Friends_and_family Family

4/10

Poor

15 Feb 2026

Sean

Under staffed. Carpets looked dingy. Room was eh. No mention of the $32 MANDAYORY valet. Waited forever on both check in and check out for that expensive valet service. No luggage carts to be found and no ability yo make multiple trips with the valet. Will not go back

10/10

Exceptional

01 Feb 2026

Jeanette

Clean Room

Family

8/10

Excellent

13 Jan 2026

Benoit

Good service

10/10

Exceptional

10 Jan 2026

Pedro

Yes everything was great

8/10

Excellent

07 Jan 2026

Deirdre

Room was spotless, staff was outstanding!
My only complaint the TV reception was horrible the TV kept consistently freezing up!

10/10

Exceptional

05 Jan 2026

Lee

Yes food was fresh and hot

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Lisa

Room was clean. Nice that it was suite with a sitting area with separate TV from bedroom, sink, fridge and microwave. We had a balcony which overlooked Court Square which was nice. Beds were also comfortable. Highly recommend.

Leisure Friends

8/10

Excellent

29 Dec 2025

Peter

I ran my shoulder into the tv twice. Very awkward room design

8/10

Excellent

08 Dec 2025

Mohammad

ok

10/10

Exceptional

08 Dec 2025

Kathleen

Friendly staff, very welcoming. Breakfast was hot and never allowed to go empty. Great staff keeping an eye on it. Room was spacious and beds were comfortable. Hotel is older so somethings need a refresh. Lobby is well maintaoned. Very walkable location to Beale Street, restaurants and sights. Short Uber ride to Graceland.

Friends_and_family Friends

6/10

Pleasant

30 Nov 2025

Carolyn

I stayed in a handicap room. Having extra rolls of toilet paper in the room. Larger trash cans I had baby dippers. A hook for your towels or a robe especially near the roll in shower for handicap persons. also the handicap button to open the door to the room did not work. I had to call someone to turn off the lights on the edge off the bed. Make sure all lamps have bulbs that work. The room was very dark in places.

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Don

VERY NICE

Friends_and_family Family

2/10

Poor

27 Nov 2025

Michelle

Room was dirty. Lugi in toilet, waded up hair and a fingernail on bathroom counter. Moved rooms, AC didn’t work. Moved rooms again, please note that in order to move rooms we had to take 2 elevators and walk at least 5 minutes to front desk for new keys.

Staff member stated he was the ONLY employee working in hotel and could not send anyone to fix the AC.

Finally, after 14 elevator trips and 3 times walking to front desk for new keys was very irritating. We had been driving for 10 hours and wanted to rest and to use the hot tub to relax! WAIT, it gets better, the hot tub is Out Of Order! Then WHY advertise that there is a hot tub on site???? That is the ONLY reason we picked this hotel, was for the hot tub!

I feel that I should be refunded. Or given a credit for use at our next destination traveling back to Texas after thanksgiving is over.

Michelle Bingham

10/10

Exceptional

23 Nov 2025

Eloida

Very good 👍

Business_and_leisure Family

8/10

Excellent

22 Nov 2025

Yeol

Room was clean, and breakfast was fine. Walgreen was close. Front desk was ok but not the best.

Business Self

10/10

Exceptional

20 Nov 2025

Yong hyun

Everything is good

Business Self

10/10

Exceptional

19 Nov 2025

Luke and Melanie

Breakfast options were fantastic. Eggs, sausage, bacon, muffins, waffles, juice and coffee. Our room was clean and spacious. Staff was excellent!!!!

Business

6/10

Pleasant

17 Nov 2025

Veronica

The room was in ok condition. The beds were comfy and the linens were clean. The grout from the bathroom tiles was coming up, the iron didn't work, and the sofa bed/trundle was outdated. Reggie, the front desk manager, is a gem. He was kind, courteous, and helpful. The breakfast was great, and the kitchen staff were very accommodating. The hotel needs some renovation - at least in the big suite areas. The price was excellent.

Business

8/10

Excellent

10 Nov 2025

Danielle

The breakfast menu was amazing and the food was delicious. The hotel smelled like roach spray when we arrived. The bath tub needs to be reglazed.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Seayra

breakfast was okay. room was clean and perfect fit for the 5 of us. parking sucked its all a gimmick to get your money you have to pay the hotel then pay for valet parking when they really don't have a lot or you can really park it yourself the price is outrageous.if you get in at 2 almost 3 am which is technically the next day from traveling they still charge you for the day before and charged for two nights of parking when we only stayed one night. if it's cold out and you smoke and don't want to shoot out side you have to request your car just to sit in it they keep your car key and they park you right there where you could have parked yourself.. well never stay there again the lady lied on how many night we stayed to charge a large deposit is all about money staff was very rude from night shift to the morning shift only nice person was the light skin older lady in the breakfast room

Leisure Family

10/10

Exceptional

01 Nov 2025

R

Great breakfast and location

Family

8/10

Excellent

26 Oct 2025

Naikia

Valet needs help but they were cool.

Leisure Family

10/10

Exceptional

26 Oct 2025

Marquetta

Breakfast was good, great variety. Hotel was quiet, clean.

Friends_and_family Family

4/10

Poor

24 Oct 2025

stanley

No

10/10

Exceptional

24 Oct 2025

Shirley

Jacuzzi was cold.

Leisure Friends

8/10

Excellent

21 Oct 2025

Kirsten

Bed was a little uncomfortable but overall great stay

Partner

10/10

Exceptional

19 Oct 2025

Edward

Clean room, great breakfast

Business Family

10/10

Exceptional

13 Oct 2025

Benjamin

Breakfast was great

Partner

8/10

Excellent

10 Oct 2025

Danalee

The room was comfortable and the bed was super comfy. Bathroom was in need of a renovation. The outdoor hot tub was not working so my husband was not happy 🙁

Leisure Family

10/10

Exceptional

08 Oct 2025

Marcus

The staff are Exceptional People! Very friendly and courteous! The breakfast was filling. The atmosphere is very inviting and comfortable.

Leisure Family

10/10

Exceptional

29 Sep 2025

Cecily

Professional and friendly atmosphere
Clean and. Importable rooms

Leisure Friends

8/10

Excellent

24 Sep 2025

Jeannette

The tub is very slippery and I almost slipped and fell. They need to put shower mats in the tubs.
Also the Club Chairs in the lobby are all ripped up. They need to replace the chairs to make lobby more presentable!

TH

6/10

Pleasant

24 Sep 2025

Bobby

It was ok

Leisure

10/10

Exceptional

23 Sep 2025

Debra

Clean rooms, comfortable beds & Amazing staff!! Loved our 2 night stay here in Memphis. Short Uber ride to Beale Street.

8/10

Excellent

18 Sep 2025

Nicola

Location was great for what we were looking for. Walking distance to NCRM, Rock and Soul Museum, and Beale St. Were not made aware of no daily housekeeping nor that the lobby bar is not open. Bathroom definitely needs an overhaul. Front desk staff could benefit from some hospitality training.

Leisure Family

10/10

Exceptional

04 Sep 2025

Jim

We loved everything! We would stay there again!

Leisure Family

6/10

Pleasant

03 Sep 2025

Terence

The stay was nice but the air conditioning in the room was horrible.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

Tracy

Nice view from breakfast area.

10/10

Exceptional

01 Sep 2025

Scotia

The staff was very excellent. They go above and beyond for your needs. The front desk manager Countrel always makes me feel at home!! He's an all around guy. All management staff were superb!! Only place i stay when in Memphis.

Leisure Family

8/10

Excellent

01 Sep 2025

Angela

Comfortable, and friendly staff

Staff was amazing and very helpful. Pool area could have used a bit more cleaning and wasnt a heated pool and the whirlpool didnt work at the time. But the room was clean and beds were very comfortable. Valet needs bigger area to drop off/check in, but they were also very nice and helpful.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Mary

One night stay.

There were some \"questionable\" stains on the couch. Room had a smoke odor but the staff quickly chnaged my room. No issue with staff at all. The street it is on is absolutely beautiful but is over run my homelessness. (Not the hotels fault) was not aware of the $38 fee to park.

Partner

10/10

Exceptional

26 Aug 2025

Desaree

Very family, friendly, amazing breakfast and coffee is always hot. The best part was the refreshing lemon water that was in the lobby 24 hours a day.

Business

8/10

Excellent

24 Aug 2025

Rebecca Suzanne

Great hotel close to everything. Friendly staff.
The breakfast was great each day as well.

Family_with_children

4/10

Poor

23 Aug 2025

Tiffany

The property was close to local activities. I came for a relaxing week in the pool and hot tub. The day I arrive it broke. The people in the room next to me fought all night. I had a homeless guy try to get in the door when I left out for food. Needless to say the entire vacation was ruined.

8/10

Excellent

17 Aug 2025

Stephen

Very good experience for me

Leisure Family

8/10

Excellent

13 Aug 2025

Brandy

Overall stay was great.

Leisure Partner

4/10

Poor

12 Aug 2025

anna Isabel

Went there for the outdoor pool. It was filthy. The hot did not work either

Leisure Family

6/10

Pleasant

04 Aug 2025

Kortney

The front desk was extremely helpful and kind-Reggie was his name and he was amazing. The continental breakfast was varied, they kept it full, and it was a good selection for a family with little ones. The room itself was clean and staff was there daily asking if we needed it cleaned or new towels. The only downside was parking- there was none. We considered the valet but they told us we could park ourselves..there was no where to park. We eventually did use the valet service because we did not want to walk blocks and blocks with our luggage and 3 kids.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Verified traveler

It was perfect for our family/business trip , comfortable for all the of us, great breakfast, good location

Business

10/10

Exceptional

27 Jul 2025

Daniyelle

Amazing hotel

The trip was good from start to finish, check in was quick & the gentleman was nice. The rooms were clean & very cool, as well as the hotel itself (it was 90 degrees while we were there). The location was amazing for everything we wanted to do. Super close to Beale street. The pool was clean & the breakfast was good. Definitely will stay here again!!!! 10/10. There was 1 downside, the tv kept buffering, you honestly couldn’t watch a show without it stopping/freezing

Partner

4/10

Poor

26 Jul 2025

Emily

Dresser had dirt in the drawers. No hand soap by the sink, had to ask call and ask multiple times to get one. No way stepping into a shower where you can immediately see turning on the light covered in spots and definitely not cleaned. Pool was dirty, should be skimmed regularly. Pool vacuum was left sitting in the pool, should be cleaned outside of open hours.

Loud music outside later into the night. Understaffed valet, felt bad for the one kid running it who was kind and helpful but overwhelmed.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Sharon

First date it was alright but the other days were no maid service we asked can we have clean towels she took the towels and never came back at all, we had to call for towels second day she approached the door and asked did we get our towels, we had to call and someone brought them to us. Third date we had to let her know we needed our room clean, when we came back to the room the bed was made up but she didn’t take the dirty towels nor the garbage at all. Parking was nice SpringHill Resort downtown, enjoyed my anniversary with you all!!!!

Business_and_leisure Partner

8/10

Excellent

19 Jul 2025

Ashley

Need some parking !!! That’s it :)

Business_and_leisure Self

8/10

Excellent

15 Jul 2025

Cassandra

Friendly staff

4/10

Poor

13 Jul 2025

shenna

The front desk staff, Trell and Reggie are amazing at their job and very friendly: they are the reasons for the stars that I have hotel. The tvs in myself and 2 family rooms did not work properly, constantly buffering. There were some issues with AC in 2/3 of our rooms. The hot tub was closed and sealed with caution tape, putting a damper on our outdoor swim. Other than maintenance issues, my room was clean and comfortable. I would only return if the front staff is still the same

Leisure Family

10/10

Exceptional

12 Jul 2025

Terina

Everything was great, just didn’t like the parking arrangement!

Leisure Family

8/10

Excellent

11 Jul 2025

Krista

The inside of this hotel was really nice. Everything looks nice and clean. There wasn’t really a lot of dust anywhere. The staff are also really friendly when we first got there the front desk staff was friendly at first, but then also a little annoyed. The room was nice. It was kind of tight in there, but it was nice. The bathroom had a weird smell, and it looked like sweater of blood on the bottom part of the door, but we weren’t sure what it was. It’s a hot tub was not working or functional, which was a little bit disappointment for our kids. The breakfast was amazing and really tasty. There is two days when they ran out of the breakfast batter and it took a minute to bring it out, but they were friendly while doing it

Leisure Family

10/10

Exceptional

11 Jul 2025

Lisa

Staff were friendly and extremely helpful. Great experience.

Leisure Family

8/10

Excellent

07 Jul 2025

Jasmine

We were forced to pay for $50 valet parking after we reserved and paid online, this service included having to hand over my keys and my car never moving from the spot we parked in to check in. No access to our belongings in the car over night and 30 minutes wait for the morning valet to locate our keys and bring the car 15 ft from its parking in the check in spot.

Business Family_with_children