Crowne Plaza Memphis Downtown

4/10

Poor

20 Mar 2026

Dacey

They “accidentally” over charged my room by $200. I’m sure if I wouldn’t have noticed they would have never corrected it. Very short staffed. Rooms are clean but run down and in need of updates.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Laura

Ni

8/10

Excellent

22 Feb 2026

Lee

We didn’t actually stay at the Crown Plaza. The National Guard took over the hotel so we were moved to the LaQuinta Inn. It was very nice once they fixed a shower problem. They even shuttled us back and forth to the Crown Plaza for our breakfast we prepaid for.

Business Partner

10/10

Exceptional

16 Feb 2026

Dezerree

Great customer service, I look forward to coming back. The deposit was a shock so be prepared i think it was like 100 pre night

Business_and_leisure Self

2/10

Poor

25 Jan 2026

Yi

My reservation was canceled by the hotel due to overbooking. Worse yet, they lied to me upon checking-in claiming that “it was cancelled by Expedia”. They then offered me a “free” stay at another, their “sister hotel”; but after dropping me and my family there, they wanted to charge me for the stay. So another lie. I had to stay for one night there because it was late and inconvenient to find an alternative. Very disappointed by the way the Crown Plaza manager treated me with her super ego (refuse to listen), no apology (blame on Expedia instead), and many lies along the way……Not a truth worthy admin team here right now; Hope things get changed in the future.

Business_and_leisure

10/10

Exceptional

08 Dec 2025

Jan

Not as close to Beale as i wanted but very impressed with staff. There is a shuttle to Beale area so that was helpful

Partner

2/10

Poor

07 Dec 2025

John

Poor customer service by front desk staff after arriving.

I am writing to request a refund or compensation in the form of points due to several issues I experienced during my recent stay.

When I arrived on Thursday in the pouring rain—after multiple delayed flights—the shuttle driver was extremely rude to the couple dropping me off under the covered drive. He became visibly impatient as I gathered my belongings and made sure I had everything, which created an uncomfortable and unwelcoming start to my stay.

At check-in, the front desk associate went on at length about the breakfast served at the hotel. Only later did I discover that it was not complimentary, which felt misleading and added to an already frustrating arrival.

When I got to my room, I attempted to use the restroom but couldn’t because the toilet chain was broken. Maintenance was initially sent to the wrong room because the front desk didn’t verify my room number, causing further delay. Later that evening, when I tried to take a bath, I discovered there was no hot water.

On Friday, I received a text message asking what could make my stay better. I responded, but I never received a reply or acknowledgment. This lack of follow-through and communication was disappointing.

Overall, the service and condition of the property did not match the price I paid. The experience felt comparable to a much lower-tier hotel, and certainly not what I expected during such an important weekend as the St. Jude Marathon.

Leisure Self

2/10

Poor

28 Nov 2025

Eric

Do not stay here! It would be better to live in a tent. We left early.

Business Partner

4/10

Poor

25 Nov 2025

Sen

Room smell bad, room chair damage

6/10

Pleasant

20 Nov 2025

M Matsive

Room smell not good. Long waiting check in. Room bathroom tssue used up in the first day but no people fill it up next day

Business Self

8/10

Excellent

19 Nov 2025

Robert

Room was clean and staff was nice. However, the USB charging port integrated into the table lamp didn’t work. Housing keeping kindly brought in a replacement which didn’t work, either. It would be good that such details is given more attention in the future to improve customer service and the hotel’s reputation in the industry.

8/10

Excellent

19 Nov 2025

Jiho

Pretty good.

10/10

Exceptional

15 Nov 2025

Eric

Excellent stay and Reginald made it special!

Partner

10/10

Exceptional

13 Nov 2025

Rene

The room and staff were great. Only downside was the price of parking per day.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Dr. Phyllis

This hotel was very clean and the staff was Excellent!

Leisure Friends

8/10

Excellent

31 Oct 2025

Kathryn

Large comfy bed, quiet. Staff lacking knowledge of basically like location of ice machine. Non working coffee maker and only one cup in room. Stale condiments.

Leisure Family

8/10

Excellent

24 Oct 2025

Mark

Staff was extremely friendly

2/10

Poor

17 Oct 2025

Aaron

Find a better hotel

First room I was assigned, the door was a struggle just to get into the room, like I had to put my shoulder into the door to gain entry. The door did not close but had to “work itself” closed. Then, walking in immediately, I noticed wallpaper in the bathroom was coming off the wall and covered in mold, and someone had used the bathroom prior to my check-in. I immediately went back to reception and was assigned a different room. This one was okay but not by much. I think Crowne Plaza leadership should look at the quality of their rooms… the toilet, plumbing, wall outlets, etc. felt like I checked into a motel that charges by the hour. Also, this hotel is right by the highway, so get the pleasure of hearing every car, semi-truck, or police chase that will make sleeping a joke.

For context, I stayed at the Sheraton across the street earlier this year and had a completely different experience.

The only positive experience staying at this hotel was that the staff was very friendly.

Business

6/10

Pleasant

10 Oct 2025

Roger

Room was clean staff Didn't recommend eating on property. Didn't shop or use gym.

Business Partner

10/10

Exceptional

02 Oct 2025

Mi

Very welcoming staff!

6/10

Pleasant

29 Sep 2025

Alan

Price of the buffet was adequate. Buffet was not worth $20 per person.

I paid $114 a night. I stayed 2 nights and then had pay $22 to park my car. At this price I should not have to pay for parking.

No microwave in the room and no hot water the first night we were there.

At first look this place is beautiful and the staff is top notch. Your manger's positive attitude and personality is the only reason I did not leave after the first night.

Business Family

8/10

Excellent

29 Sep 2025

Stephen

Getting old need renovations soon! Overall still good!

Business Partner

10/10

Exceptional

28 Sep 2025

Omar T

All areas surrounding the property were in good condition. Staff were friendly and accommodating to our needs.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Maurine

Staff was very helpful and polite; rooms were nice and clean.

6/10

Pleasant

23 Sep 2025

Michael

Breakfast coupon was not worth it. Food was good and the server was working hard. But it was only her and a cook. Tables were not being bussed, it took us 1.25 hours to get our food. Order was inaccurate.

Leisure

8/10

Excellent

21 Sep 2025

Lesley

Nice hotel with good coutesy bus.

Hotel was good overall. We did experience a problem with the toilet overflow and another with the bedside light but both were rectified immediately by maintenance.
Think maybe we had one of the rooms that was not yet renovated.
Staff were wonderful and the courtesy bus to take you anywhere within 3km was a great help as it's quite a walk to the main sights.
I was disappointed to find that no attempt was made to be environmental, is this an american thing? Throughout uk and Europe im used to hotels giving guests the option to not have towel automatically replaced daily, for environmental reasons. Guests usually have the option to devide. This was not the case.

Partner

2/10

Poor

18 Sep 2025

Amer

I had a very disappointing stay at this property. The customer service was poor from the start — the receptionist on the first day was unhelpful when I asked for basic things like water, since none was provided in the room. She simply told me no one could deliver it. The swimming pool was in terrible condition and not clean at all, which made it unusable. Overall, this was one of the worst properties I’ve stayed at, and I wouldn’t recommend it.

Business Partner

6/10

Pleasant

15 Sep 2025

Dayvone

It was ok. Just ok.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Brianna

The staff were wonderful, room was clean and it was a lovely atmosphere!

Friends_and_family Family

2/10

Poor

10 Sep 2025

Marvin

I thought crown plaza supposed be first class I was gone all day and come back to a dirty room no towels just filthy room service

Leisure Self

10/10

Exceptional

06 Sep 2025

Amanda

The staff was exceptional. Everyone was friendly and courteous. The shuttle van is very helpful in the downtown area. It makes getting around very easy. Mr. Hollis was our favorite person. He was our favorite person.

6/10

Pleasant

06 Sep 2025

Marshall D.

There was a lot of strange behaviors occurring in the parking lots. The entire property seemed like a time warp back to 1991.

Business

6/10

Pleasant

06 Sep 2025

Marvin

They didn’t clean my room I was gone all day and came back to a dirty room

10/10

Exceptional

04 Sep 2025

Samantha

Perfect for our stay

Leisure Partner

10/10

Exceptional

02 Sep 2025

Paul

We wanted to be able to go to Bass Pro it was a great location and the shuttle was great.,

Leisure Family

10/10

Exceptional

02 Sep 2025

Yan

Clean

8/10

Excellent

31 Aug 2025

Shellie

The staff were absolutely amazing and very friendly. The added cost for the same breakfast you would get free at most Holiday Inn Express and having to wait for someone to bring drinks was excessive. We would have gotten better food for much less at a restaurant. Plus I wasn't aware there would be an additional charge for parking that wasn't even secure.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Verified traveler

It was a great stay. But the shower head in my room needs to be replaced. But im still able to give all excellent ratings.

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Verified traveler

Extremely Hurt Don't Make a Promise You Can't Keep

For the most part, everything was awesome until the last day. Repeatedly, I had asked if I could get a shuttle to a local church 2 miles away the next day at 7:30am. I was repeatedly told yes. So, on Thursday I got up at 5:30am and was at the door early for the 7:30am shuttle. The front desk personnel informed me the driver would not take me. Yet, I had to get to my church by 8am. Unfortunately, I had to pay $30 to and from the church for a for cost shuttle instead of the promised and expected hotel free shuttle. Of course, the desk person blamed me for the miscommunication and lack of integrity. I forgave but not forgot. Don't promise something you can't deliver. Blessings and Peace

Self

2/10

Poor

17 Aug 2025

Yuichiro

Smell

Room and bathroom had smell like a cigarette or something.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Steven

The hotel in general was clean, conveniently located to downtown, the staff was great however, we just stayed at a Best Western Plus the previous night and paid around the same rate but had more to offer such as free breakfast and a complimentary latte/cappuccino machine etc. It was cleaner than Crowne and also had a pool. My expectations for Crowne plaza fell short - i would suggest that they start offering some free amenities to keep up with the growing competition. It was also disappointing to pay for parking, it would be nice if that were refundable since the gates were open all night. The restaurant food choices were just OK and for the prices, could have been better quality. We ended up having to choose something else on the menu as well because they were out of steak and bacon. The Crowne plaza has always had a higher reputation than the Best Western chain but i think for us, it was the other way around this time.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Nina

The service is amazing. Amber the bar tender was amazing with service.

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Sirenzo

The lobby decor was welcoming.

2/10

Poor

14 Aug 2025

Laura

Cierra and Gen Mgr

Is terrible experience from the start. I tried checking in which then took me 1 1/2 hours to do so. Cierra greeted me from the start and asked for my license and my form of payment. Which she ran and told me I had this insufficient funds. None of this was true. She ran it several more times. I asked if I should enter the card myself and she said no she had it. I then had to get on the phone with Hotels.com and pay them for a night stay just to be able to have a place to stay as we were almost to 930 at night by then. After finally getting checked into a room after 10 o’clock at night, having not eaten all day, we had one choice of a crummy place to get a bite from. When I called the bank the next day to see what the problem was she told me immediately when Cierra took my card and entered it herself she entered the wrong expiration date over and over and over again. The only time that it took it correctly was when I paid the hundred dollar incidental fee and she actually let me run my own card. I contacted the manager who is not a very nice person who told me that there was no way she had taken my card because they didn’t do that. Well they didn’t. She told me she would check into it. Speak with Cierra and call me back the next daywhich she did not do. It was two days later before I received a call from her and as far as I’m concerned, she basically called me a liar. Now her words were Cierra told her she did not take my card from me, not true. She only gave IGH points comp

Partner

10/10

Exceptional

10 Aug 2025

Maria

Got a good night's sleep!

2/10

Poor

10 Aug 2025

Crystal

It was not supposed to be rated 3 stars. Hotel is older but not well kept. There was a smell of acetone. The elevator had dirty corners. Every corner should be cleaned. I holes in the wall and the outlet in the bathroom did not work. The fridge had some stains on the outside door. Even the phone had stains. Room 613 also had dirty spots on the ceilings not sure if it was dirt, mold or wet spots.

Leisure Family

10/10

Exceptional

10 Aug 2025

Carla

nice property and friendly staff

Leisure Self

10/10

Exceptional

04 Aug 2025

james

Awsome place

Self

10/10

Exceptional

02 Aug 2025

Michael

Nice

10/10

Exceptional

01 Aug 2025

Beth

Fantastic Stay

Staff was fantastic! Hollis and Jemiah were excellent shuttle drivers and gave us the best restaurant recommendations!

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Julie

Felt safe actually apoke the guard they have on the property he was a kind gentleman

10/10

Exceptional

27 Jul 2025

Raven

Great room

10/10

Exceptional

23 Jul 2025

Kenneth

We enjoyed staying there. The front desk staff was great .The two shuttle drivers, Mr. Jermall and Mr. Cleo were awesome! Will come back for our one year anniversary.

4/10

Poor

20 Jul 2025

Jennifer

Over the years this hotel has changed. My room was dirty the shower was slow not hot water. The towels had stains and wholes. The paint was dirty. The door was had a gap I had to use a chair to hold the door I give it no stars. Poor service. I good thing was the lady making the coffee and ice water

Business_and_leisure Family

8/10

Excellent

10 Jul 2025

Ed

Nice staff

Leisure

10/10

Exceptional

07 Jul 2025

Norma

Lovely pool area which was needed on our busy vacation. Staff very friendly and helpful and rang our tour operator to confirm our tour which they totally didn’t have to do.

Leisure Family

10/10

Exceptional

07 Jul 2025

Blinda

It was a great stay

10/10

Exceptional

03 Jul 2025

Amieah

10/10 recommend

Loved it here no complaints from me i

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Michelle

Lovely staff very pleasant stay

Leisure Friends

10/10

Exceptional

24 Jun 2025

Carla

Location and comfort was commendable!

I had a wonderful one night stay! I was in town for a concert. The location is close to downtown Memphis where the concert in the Orpheum.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

George

The staff is amazing. Very central location, close to everything!

Leisure Self

10/10

Exceptional

09 Jun 2025

Steven

It was a great room we enjoyed ourselves

Leisure Partner

8/10

Excellent

08 Jun 2025

Jermaine

Good experience, my room was clean

10/10

Exceptional

30 May 2025

Patricia

Great staff. Clean rooms and the entire building was spotless

Partner

6/10

Pleasant

29 May 2025

Dawn

The hotel charged a $22 parking fee. Its was a Wednesday, not crowded, and far enough way from downtown attractions so parking should be FREE. There was NO HOT WATER so taking a morning shower was a rude awakening. Needs updating!

Leisure Family

8/10

Excellent

28 May 2025

Edna

Keep up the great work and experience

Leisure Family

6/10

Pleasant

27 May 2025

Marlon

Good location of property front desk person was not informative of breakfast buffet night parking lot attendant not professional

Leisure Family

10/10

Exceptional

25 May 2025

Tamiko

Very nice especially Tierra

Business_and_leisure Friends

10/10

Exceptional

25 May 2025

Tamiko

Everything was great the service especially the waitress they were wonderful Tiara amazing.

Business_and_leisure Friends

10/10

Exceptional

23 May 2025

Kermit

I liked that the had a restaurant that served a variety of good food.

Leisure Self

2/10

Poor

21 May 2025

Verified traveler

Clerk on her menstrual

Front desk clerk rude and inpatient. She did not want me to explain my question of help and cancelled my reservation on the spot and kicked me out. I only had a question about the $100 credit card deposit for incidentials.

Self

10/10

Exceptional

18 May 2025

Adrian

crowne Plaza is ideal place to see the sites

Partner

8/10

Excellent

17 May 2025

mark

It’s a good place to stay in downtown.

Business_and_leisure Partner

10/10

Exceptional

13 May 2025

Robyn

The room was very clean. Staff was great and attentive. The breakfast was very good, hot and fresh and was checked regularly.

Partner

10/10

Exceptional

09 May 2025

Christina

It was all a great experiance and the front desk was wonderful!!!

Leisure Family

10/10

Exceptional

06 May 2025

Sadreaka

Quick getaway

Lucas at the front desk made our stay very comfortable. He offered great service and accommodated all of our requests. The location was great and the waiters and staff were friendly. The breakfast options were very good. Would stay here again when visiting Memphis.

Friends_and_family Friends

2/10

Poor

04 May 2025

john

I didn't like paying 200 for a night and not have parking provided.it was apparently 50 bucks cause they charged a additional 50 for incedentals! And said parking was 22 but whatever..and I literally slept and left.. and and had to kill a few ants

Leisure Family

10/10

Exceptional

04 May 2025

katina

Check in was painless&i loved the shuttle service

Leisure Family

6/10

Pleasant

30 Apr 2025

Tony

Needs electrical upgrade badly.

Very surprised and let down. First our room wasnt clean, not a big deal, moved us to another room.
The room is in an insane need of an update. Tv remote didnt work, the electrical plugs were all so loose a good conection couldnt be made. Electrical box actually was hanging out of the wall.
About 5 extension cords in use to get power.
For something called Crown Plaza i expected way way better.

Partner

8/10

Excellent

28 Apr 2025

Frieda

Dirty

Leisure Friends

10/10

Exceptional

27 Apr 2025

Sharon

The room was clean and comfortable.

Leisure Family

4/10

Poor

22 Apr 2025

Tracey

First of all they made us scan our debit card twice saying one ddnt go through and what little we had for us to spend on Easter Sunday b4 heading back home n my child ddnt even get to see the zoo we were just worried about the gas n for us to eat with sad very sad we were

Leisure Family

6/10

Pleasant

21 Apr 2025

immacolata mary

Not a bad location as far as distance from Beale st. But the homeless make the area around the hotel their turf. If you have a car it is ok but if you are walking everywhere it can be dangerous.

Leisure Self

10/10

Exceptional

20 Apr 2025

Alanna A.

Great service.

Business Self

10/10

Exceptional

18 Apr 2025

Bonnie

The complimentary shuttle service was greatly appreciated and easy to use.

Business Self

8/10

Excellent

16 Apr 2025

Cat

Nice place to stay

10/10

Exceptional

14 Apr 2025

Jerrion

Great

4/10

Poor

14 Apr 2025

Wes

Had to report number issues with our room. Air was down as low as possible and barely was getting cold and made a horrible noise when turning on. The water had to run for over 5 minutes to warm up, thankfully the complaint of the dandle of the shower falling off got fixed immediately. Overall it was was just alright to sleep at for one night. But when the lobby area looks 10 times better then the room itself something is wrong. It was ok for one nights sleep, but I wont be returning to this location

Business_and_leisure Family_with_children

6/10

Pleasant

09 Apr 2025

Jeffrey

Remote tv buttons wore out

Leisure Partner

10/10

Exceptional

06 Apr 2025

Michell

We had to ride out a storm during our travels. The hotel was very informative about what to do and where to go if a tornado broke out. The staff told me where to park my car for it to be safe as well. Very friendly and compassionate staff. The shuttle driver we had was also very kind. I would definitely recommend this hotel
Will be staying there from now on for our annual trips

Business_and_leisure Family

10/10

Exceptional

04 Apr 2025

pam

The stay was great & so was the front desk

10/10

Exceptional

30 Mar 2025

Deborah

Nice and clean friendly staff

Leisure Family

6/10

Pleasant

30 Mar 2025

Latroy

Mattress to hard

10/10

Exceptional

29 Mar 2025

Eddie

Great Location Near Beale Street

Stephanie at the front desk was extremely helpful. The breakfast employees were helpful and the hot breakfast was outstanding. Great location close to Beale Street

Self

10/10

Exceptional

28 Mar 2025

Edmond

Everything about the 10 day stay was good. Only problem was that when I received the bill I was charged a different amount each day when I thought I signed up for a fixed amount per day.

Leisure Family

4/10

Poor

22 Mar 2025

Marilyn

I was told the new owner will be investing in the property -- I hope so. The highway noise on that side of the building made it impossible to sleep once the trucks start rolling at 6am -- they need noise blocking windows. The staff was always attentive, but the hotel was a little over-worn feeling. There's no bar (pending new liquor license, I'm told). The restaurant menu is very limited. Buffet breakfast at $20 of the quality you expect to be included.

Leisure Self

2/10

Poor

21 Mar 2025

Prakash

Traffic noise all night and could not sleep at all.

Self

8/10

Excellent

20 Mar 2025

Stanley

About what you'd expect.

Leisure Self

6/10

Pleasant

04 Mar 2025

Alexandra

Property needs to up keep furniture / rooms. Wallpaper was coming off the walls, bed skirt was ripped. Room was dusty not cleaned properly

10/10

Exceptional

26 Feb 2025

Jasmine

The staff was amazing‼️ They made my stay wonderful the property isn’t as bad as the reviews make it seem yes it’s outdated but it’s somewhere you can sleep comfortably‼️

Leisure Friends