Holiday Inn Memphis-Downtown (Beale St.)

4/10

Poor

10 May 2026

Nathanael

The hotel hallways were dirty and stained. The door to the hotel room was not able able to deadbolt due to door jam being out of alignment. Security lock was loose. Bathroom was sticky and countertop was coming apart. Hot water took 15 min to warm. Room carpet was stained. Maid did not make bed on days serviced.

Partner

2/10

Poor

10 May 2026

william

Valet parking was great, however the room had no air-conditioning or hot water. Kinda ridiculous at 200 + a night...

Friends_and_family Friends

8/10

Excellent

07 May 2026

Norman

Downtown

Self

10/10

Exceptional

03 May 2026

Deanna

Clean

Partner

2/10

Poor

02 May 2026

Sierra

The sheets were dirty and clearly not washed. The water took 15 minutes to get lukewarm , I’m not exaggerating. The staff were helpful but for $300 a night I at least expect a clean room at minimum!

Partner

4/10

Poor

27 Apr 2026

FELICIA

I was on the 12th floor for downtown window view but hot ass hell in there n plus just knw no 10/10 for me

Friends_and_family Family

4/10

Poor

26 Apr 2026

Emily

The staff waited to inform us that there was no hot water after we checked in. They gave us a complimentary breakfast for our family but it was probably the worst breakfast we have had at a hotel. We had the thermostat set on 68 but it would not get any cooler than 72 degrees.
The attempted to renovate but the overall effort was little to be desired with big patches in the ceiling and nasty caulking jobs. The valet parking was the only thing nice about this hotel. Look elsewhere.

Family_with_children

2/10

Poor

18 Apr 2026

Cara

The room was disgusting

6/10

Pleasant

17 Apr 2026

Michael

Yes parking was good but the property was not the cleanest

Partner

4/10

Poor

15 Apr 2026

Joseph

Our initial room was dirty. Blood stain on the bed. Garbage in the refrigerator. Garbage on the floor.
The next room had poor Air Conditioning, it wouldn’t get below 74 degrees the entire stay. The last day there was no hot water for showers. The elevators shook and made a lot of noise.
The valet staff were great and very attentive.

Family_with_children

8/10

Excellent

13 Apr 2026

Darrian

The stay was good enough for what we needed it for. The parking situation was a bit confusing at first. You pretty much have to pay for the valet for your car to be close and there when you need it. And just one small area to unload. Our A/C unit it the room wasn’t seeming to work properly. Room was clean. One of the curtains was ripped, and the A/C did quit working at some point during the night and the room reached 80 degrees. We woke up sweating. Was definitely not the nicest Holiday Inn I’ve stayed at. We did like how close it was to plenty of restaurants and Beale St.

Partner

6/10

Pleasant

06 Apr 2026

Leonida

Valet parking was great. We did not have a breakfast at the property. Room was nice and it looked clean. Bathroom was very outdated and small.

Friends

10/10

Exceptional

02 Apr 2026

Kelvin

Parking was excellent

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Richard

Parking sucks at 35 a day. Hotel not responsible for the car. Nice rooms and close to Beal Street

Partner

10/10

Exceptional

30 Mar 2026

Adrian L

The parking alot in the deck was pretty safe for my car.

Family_with_children

2/10

Poor

29 Mar 2026

Samuel

Room was nice but heating unit and hot water did not work, staff gave me and wife another room that wasn’t king size but double bed and did not get good sleep and slept in separate twin beds

10/10

Exceptional

28 Mar 2026

Eric

Staff was amazing

Partner

4/10

Poor

26 Mar 2026

Hal

No on breakfast, cold, no alot of choices Parking was not good, when I made reservations parking was 37dollar it didn't say valet only or I would not have stayed there. I didn't like someone else driving the car, to park it took maybe 1 minute so they had to move the seat and the steering wheel( tilt). The staff the good accept for the check in reserved a king bed,got to the room it was double beds.had to go back down to the front desk so I got a different room, the room was 61degress very cold,heat was not working tried to call front desk phone in room didn't work so had to go back down. They was quick to fix the heat. As for room service first day we told them went we were leaving, second day she knocked on door, told her 30 min. She never came back,

Partner

2/10

Poor

26 Mar 2026

Kayla

The rooms were not ready at 4 when we showed up. We were told someone would call us when it was ready but an hour later no one had called so we decided to check back in. We got to in the room and the ac had been shut off. It was 95 degrees in the room. We tried to call the front desk but the phone in the room wasn’t even. Connected. We were told maintenance would come check it out while we were gone but hours later we returned to find that nothing had been fixed so we packed up and went back down stairs to request a different room. We were told no rooms were available and offered a full refund. However when Expedia tried to get in contact with them to confirm the refund no one would answer the front desk phones. I wish it was a better experience

Partner

6/10

Pleasant

24 Mar 2026

Suzanne

Room was dirty and stains on the chair. Hotel was nice downstairs but smelled musty in th room. Breakfast buffet wasn’t included and we picked hotel because it said breakfast was included.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Latasha

The air was not property, no hot water and no water pressure both stay days.

4/10

Poor

20 Mar 2026

KHYRA

Parking is chaotic. Valet is the only option for onsite parking. Prices were reasonable for one night.

Self

6/10

Pleasant

20 Mar 2026

Robert

Allright

6/10

Pleasant

19 Mar 2026

Mike

It was ok. Showers were poor and restaurant/bar not open. Otherwise was fine.

Self

10/10

Exceptional

11 Mar 2026

Carene

Parking was easy and very secure

Friends_and_family Friends

2/10

Poor

10 Mar 2026

Patricia

There was no gym. The air conditioner was insufficient and took 12 hours to get the room temp from 78 to 77 degrees. The trim door wouldn’t open unless you threw your body against it with full force. No safety latch or evacuation map on the door. Hot water ran out after 4 minutes. No towels in the entire hotel for 3 days! We had to shower in cold water and dry off with the only two washcloths available. Terrible, run down conditions. Do not stay here!

Friends

6/10

Pleasant

03 Mar 2026

LaPrincess

Our first room had an old thermostat and was blowing heat instead of air. The floor levels were being repaired and very hot! The staff did accommodate us and was fast with making up for everything that went wrong!

Partner

8/10

Excellent

02 Mar 2026

BARRY

Staff and valet were wonderful. Room was very nice and clean. The only reason I didn’t give it 5 stars was because its age is beginning to show. Hallways were too dark and elevators were rattling too much.

Self

6/10

Pleasant

28 Feb 2026

Kirk

It’s was ok

10/10

Exceptional

24 Feb 2026

Ira

Clean room & good staffing. Ac just wasn’t working, blew nothing but heat out

6/10

Pleasant

20 Feb 2026

Ulrike

Room was ok; overall, the hotel looked a little tired and like it's not been kept up to date

Partner

10/10

Exceptional

20 Feb 2026

Justin

Location.

6/10

Pleasant

18 Feb 2026

Nick

location was great, the lobby was nice.
The room was a mix of updated furniture, but older walls and shower. The bathroom had peeling wallpaper and stained ceiling panels. The carpet was stained and the room was missing the room number sign.

Parking was $37 per night, which was much higher than other garages around.

Family_with_children

6/10

Pleasant

18 Feb 2026

Amelia

Nice view it’s wasn’t that bad

Business Partner

8/10

Excellent

18 Feb 2026

Paul

Everything was great from service, clean room, no long wait time to be check in!

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Dezirae

i enjoyed the room, no issues.

Partner

10/10

Exceptional

16 Feb 2026

Jeffrey

Nice Clean Room. Convenience to everything Downtown.

Leisure Family

6/10

Pleasant

05 Feb 2026

Termaine

Yes

6/10

Pleasant

04 Feb 2026

Termaine

Water took to long to get hot

10/10

Exceptional

02 Feb 2026

Alexander

No face towels were in room. Took water a long time to get hot

Leisure Family

10/10

Exceptional

02 Feb 2026

TRINICE

It was a good stay.

2/10

Poor

02 Feb 2026

tia

The first room apparently had not been cleaned, the bed was not made, the linen from the bed had been thrown in the chair, there was urine in the toilet, the soap dish was just thrown in the sink. I went back to the desk before leaving to go eat and informed the attendant, she asked if I was saying the room was not clean and I said yes it couldn't have been, she then asked if I wanted the linen, but I said no because I paid for a room that should have been up to par. she contacted someone to get the room taken care of and I left the hotel to go eat dinner. Upon arriving back the attendant told me they moved to a new room because there were issues with that room. 2nd room- No heat, it's a negative 1 outside, no hot water, the remote did not work for the TV, by this time it's close to 1:00a.m., we just suffered thru it until we could get up and go home, that room gfelt like outdoors, when you turned the heater on it sounded like a generator running, the thermostat looked like it was born the same year I was 1972, after letting it run for about 45 mins nothing but cold air came out, the water, I let it run for 30 minutes, it never heated up. Miserable was an understatement, I had to put my coat on top of the covers and we tried to sleep basiclly glued to each other, which is why I'm just now voicing my complaints, I had to get home and get warm and sleep most of yesterday, and then they only do valet parking which was $30 for a piss poor stay. I want All my money back!

Partner

6/10

Pleasant

01 Feb 2026

Julie

The fridge in the room was not working. It was leaking water. The ice machine machine down the hall wasn’t working and we had to have a maintenance person come in to get the heat started.

Leisure Partner

2/10

Poor

19 Jan 2026

Katherine

Want all guest to pay $30 for valet parking, no staff was even at the front desk had to wait for valet workers to call her then unnecessary attitude. Never again

6/10

Pleasant

18 Jan 2026

Cindy

We stayed here for the Blues challenge and the best thing about the hotel was the location close to Beale street. Small room, no tv on the first day and no room cleaning on the second. The luggage cart had a flat tire when we arrived and it was still flat 4 days later when we left. We will not be coming back.

Partner

2/10

Poor

16 Jan 2026

Brian

The hotel WiFi did not work correctly. My devices

10/10

Exceptional

15 Jan 2026

Kitress

Yes

10/10

Exceptional

15 Jan 2026

Luis

Great stay

Leisure Family

4/10

Poor

11 Jan 2026

Ethel

No it wasnt people begging

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Brad

Valet parking was great. Check in was good. Staff was great. Room was hot. Had to switch rooms. New room had problems too with coffee pot not working, refrigerator leaking onto floor and several ceiling tiles missing in bathroom. Beds were comfortable and downtown location was great

Friends_and_family Friends

10/10

Exceptional

07 Jan 2026

Anthony

Staff was awesome. Room was spotless. Had a little trouble with our hot water but it was a quick fix. Was not expecting to have to pay $30 plus tax for parking tho

Leisure Partner

4/10

Poor

06 Jan 2026

Cliff

They advertise \"Free Breakfast\" on Expedia. Really it costs a healthy amount per person per morning. There is a woman who \"runs\" the fake free breakfast area and she will rudely stop you and literally yell at you if you even walk in there. The lighting in the halls is dark and not safe. Wallpaper torn from the walls in some cases. Limited hot water and heating/cooling that worked. Do yourself a favor and avoid this place at all costs!!! I will no longer be using Expedia anymore since they allow a property like this on their sit as an offering.

Leisure Friends

6/10

Pleasant

04 Jan 2026

Louise

room was in good conditions. staff was prompt in responding to needs during stay.

Leisure Family

6/10

Pleasant

27 Dec 2025

Rafael

Everyone was super nice made us feel welcome. The room is a bit rundown. However for the price and location perfect for us.

Friends_and_family Family

6/10

Pleasant

03 Dec 2025

Carolyn

The parking was $30.00 per day. Valet only !!

Leisure Partner

6/10

Pleasant

01 Dec 2025

Meredith

It was fine, not terrible, but also not great. Valet folks were super nice and fast. Both drop off and leaving both went smoothly. Front desk kept my passport and credit card and told me over and over that they gave it back. I said no, it's not in my bag. She said then it must be in a pocket or something. I said no. I was holding up the line but I couldn't leave my things. Finally she gave them back to me but didn't apologize. I was so stressed out.

4/10

Poor

01 Dec 2025

Chenoa

Staff was amazing but the property needs work. The ceiling in my bathroom wasn't connected to the wall slabs and the tile was open- scary moment -
The hallway leading to my room smelled like smoke-

Leisure Self

4/10

Poor

17 Nov 2025

Shaun

The air conditioning did not work. Thermostat was on 60 and the room temperature was 79/80 degrees. We were moved to another room for the second night and it wasn’t much better. We burned up all night both nights.

Leisure Friends

8/10

Excellent

04 Jul 2025

Kyle

Over all good but the door on our room had problems closing and issues with the A/C

Leisure Partner

4/10

Poor

30 Jun 2025

Diane

No valet parking. Keys had to be uploaded every day. No restaurant in hotel

Leisure Partner

2/10

Poor

23 Jun 2025

Verified traveler

Sad stay in Memphis

The hotel parking garage was destroyed and couldn't park but luckily there weren't many people there, so we parked by the door, and they comped the parking charge. The TVs in the hotel weren't working, the AC wasn't working so they put fans in each room which didn't help much at all and we didn't get a refund or discount. Brown toilet water the entire time and black bugs came out of the tub faucet each time.

Friends_and_family Family

2/10

Poor

09 Jun 2025

DAVID

Turned up at the hotel to find it had been closed for 3 months. Hotel.com did not inform us. Had to find somewhere else to atay.

Partner

2/10

Poor

05 Jun 2025

Nimfa

bad experience with managers and staff

Leisure Family

2/10

Poor

29 May 2025

Michelle

The hotel was closed upon arrival. I was not notified through hotels.com

Friends_and_family Family

2/10

Poor

24 May 2025

Lee

The hotel cancelled our reservation because the HVAC wasn't working. Expedia still has not refunded me and I can't reach a human over the phone to cancel. Inexcusable on all accounts.

Business Partner

2/10

Poor

17 May 2025

Verified traveler

Communication was Lacking

Showed up to check in and the hotel was closed and I was never contacted.
Took a full day and multiple texts and phone calls to get a refund. Communication could have avoided all of this!!

Partner

2/10

Poor

03 May 2025

David

I arrived to check in, to find out that the hotel had been closed down because their AC wasn’t working and they were sending guests to other hotels. I was not notified of this, although they claim they did … So i was turned away with no recourse to find another hotel for three nights, after flying in to town and expecting to have a hotel to actually stay at.

Leisure Friends

2/10

Poor

01 May 2025

Jayne

Hotel called me the day before checkin to cancel our two day reservation. I understand the circumstance's were beyond their control. I was able to find a different hotel for a higher price due to it being last minute a little further from Beale St that I had to pay for at checkin. Problem is now it has been five days since they canceled my reservation and they still have not refunded my money.

Leisure Self

2/10

Poor

29 Apr 2025

steven

Was closed on arrival, never notified me, everything nearby sold out.

2/10

Poor

25 Apr 2025

CAROL L

No AC, no breakfast, though I have paid for it, didn’t tell me a head of time that they didn’t not have ac and breakfast, they just told me the horrer story upon arrival, they offered fans and if you don’t like that, the third party will refund your money, I had no choice but to stay, because the alternative is double what I have paid months ago, this is immoral and deceptive practices!

Business_and_leisure

6/10

Pleasant

22 Apr 2025

Carroll

AC was inoperrative , some of eminities were not available , fitness room needs attention

Business

8/10

Excellent

21 Apr 2025

Brittney

The only issue I had was the AC wasnt working during our stay so it was hot. However, the staff did let us know of the issue on arrival and let people choose whether they wanted to stay. We were only there for one night so we toughed it out. Our stay was pleasant otherwise, and if we are ever in town for a Grizz game I would book here again.

2/10

Poor

20 Apr 2025

Wesley T

Shut it down.

Hotel in complete disrepair. No AC, 1 of 3 elevators operational and the lights didn't work in that one. Skeleton staff doing the best they could, but place should be closed by corporation until they can bring it up to standard. The list of what is wrong this place is endless.

Partner

6/10

Pleasant

13 Apr 2025

Kaitlyn

Unfortunately the AC was broken during my stay, they did offer a fan tho.. the pictures aren’t really accurate but overall it was a good stay. Would stay again

Leisure Partner

4/10

Poor

12 Apr 2025

Verified traveler

Unfortunate inconvenience

Never checked in. The air conditioning was out of service (for months) and we were not notified in advance, by either hotels.com or the hotel. We ended up canceling the reservation and paying more to stay at another hotel, which was very inconsiderate and inconvenient. The front desk worker was kind and courteous.

Friends_and_family Family

2/10

Poor

08 Apr 2025

Ben

The air conditioning was out and they didn’t notify me or give me an opportunity to refund my stay

6/10

Pleasant

03 Apr 2025

Glenn

Close to the game

Leisure Partner

2/10

Poor

03 Apr 2025

Caroline G

I ended up not staying here due to the fact there was no air conditioning at the facility at all. I was not informed ahead of time and I’m still waiting on a refund and it’s been 5 days.

2/10

Poor

01 Apr 2025

Yetta

The property didn't have air in the whole building and started i could get a full refund on both rooms free from cancelation but they are giving me the run around about my money!!! Because they cancelation free went up everyday even after the general manager told them they didn't have air and it wasn't my fault and i should get a paid in full refund but they didn't give me any of my money!! They kept all 9 hundred and something dollars!! I will never ever deal with them again

Leisure

4/10

Poor

30 Mar 2025

William

There was nothing wrong with the property...EXCEPT: no air conditioning and no breakfast (the chef didn't show up.) We were not informed of the AC situation until we showed up. While we would have been allowed to cancel without penalty, it was too late in the day for that -- a major hassle. They found a room that was only sort of hot and provided fans, but no discounted rate for this.

The next morning, we learned that the chef didn't show up, so the breakfast we counted on was not available. No coupon or voucher for elsewhere was offered or available. That was disappointment on top of the AC disappointment.

That said, we found out upon checkout that some of the room charge was credited. If not for that, I don't know that I'd bother with a Holiday Inn again, but that acknowledgement of our disappintment keeps this chain in play for me going forward. However, I probably would not stay at this particular hotel again based on these oddities.

On the plus side, the staff was very friendly and tried (within their limited powers) to accommodate us. Particularly awesome was Henry, the man in charge of valet during our stay. He was a rock star.

Leisure Friends

2/10

Poor

30 Mar 2025

Tylair

No air conditioning in the rooms was 85 degrees the entire stay.
The employees were great super nice and the only reason we staid.

Partner

2/10

Poor

30 Mar 2025

Robert

The Hotels AC was down throughout the building.The staff was great! Did not stay.

Leisure Friends

2/10

Poor

26 Mar 2025

Phillip

Not happy with any of the service from Hotels.com

When I checked in there was no air conditioning, no lights in the elevator and when I wanted to take a shower there was no hot water. I was only staying one night because I was just passing through on a long road trip and the main reason for me to stop is to be able to take a shower. Nobody did anything to compensate me including Hotels.com

Self

6/10

Pleasant

26 Mar 2025

Shelley

When we arrived to check in we were informed the air conditioning was out. The did let us check out our room first before we decided to stay or not. We ended up staying as we had just driven 10 hours. They did provide a fan. They did not mention all but 2 of the 3 elevators were out of order and the 1 that was working only had emergency lighting inside. Then when it came to morning and taking showers, there was no hot water at all. Also ice makers were only working on certain floors. Other than that, I guess bed was fine and room was clean. $30 for parking was a bit steep. I’d definitely call this hotel first before booking to make sure they aren’t having issues. Holiday Inns are usually a safe bet.

Leisure Family

2/10

Poor

18 Mar 2025

Jacklyne

Horrible! No hot water or AC. Apparently they hadn’t had hot water for several days but didn’t notify us until we were checking in. So we couldn’t make alternate arrangements and were stuck there. Dirty towels in room, lights in elevator burnt out, no wifi in room. This place was beyond disappointing.

Leisure Family

2/10

Poor

15 Mar 2025

Tanner

This was the worst experience at a hotel. Other than the staff which was great. When we got to the hotel the staff checking us in told us the ac was not working and to go check the room. Then a guy who I found out was the owner of the place said oh no we got that fixed so we decided to stay… worst mistake we made on our trip. We got to the room that night and we found out in fact the ac had not been fixed. So in fact the owner lied to our face. He then told the manager that the front desk was turning away customers which in fact she was doing her job very well. What a POS! Then the next morning after making it though the night we go to shower and there is no hot water. Even if they fix the issues I will never stay here again! And they charged us full price for the night!!!! Holiday in lost a customer here all because of a crappy owner!! And the room my friend stayed in hadn’t been cleaned before from the guy that had checked out cause of the same issues we had. On a positive note it gave us an opportunity to stay at Neopolean which is just around the corner it’s an older place but the staff and place were friendly and nice. I told them they should hire the front desk clerk from holiday inn. Do not stay here!!! We wondered why it seemed like we were the only ones in the hotel. Even the bar was closed down…

Business Self

2/10

Poor

13 Mar 2025

Riley

Very hot room was 93 degrees

4/10

Poor

12 Mar 2025

Lisa

The staff was very nice and helpful at check in. The property is poorly maintained. Besides outdated rooms with chipped furniture, the air conditioning wasn’t working. It was 82 degrees in our room all night. I suspect that was not a new development because there was a box fan in the room when we arrived. Also, there were no functioning lights in the one working elevator until someone stuck a puck light up, providing minimal lighting. It would have been nice if these things had been mentioned at check in.

Leisure Partner

2/10

Poor

12 Mar 2025

Markia

When we arrive to the hotel, there was no hot water or air-conditioning in the place was unbelievable. I didn’t even receive a refund.

Leisure Partner

2/10

Poor

02 Mar 2025

Verified traveler

Our stay was not very good. Air conditioning was out. The room was 96 degrees. The hot water did not work so we had to take a freezing cold shower. Only one elevator was in working order. The staff was powerless to do anything as the situation was out of their control. Unfortunately, this was the worst stay I’ve experienced in my life.

Friends_and_family Friends

4/10

Poor

21 Feb 2025

Joseph

Poor Stay

All outlets were broken mostly. Boiler was broken at the time of visit so no hot water even with 20 degree and below weather.

Business

10/10

Exceptional

17 Feb 2025

Ashley

Very friendly staff and valet! Comfy beds. Close to Beale Street

10/10

Exceptional

16 Feb 2025

Christopher

It was easy checking in. The heat didnt work in our room. I was charged twice on my card

Leisure

6/10

Pleasant

08 Feb 2025

Jacob

The ac broke down so all there was was a box fan. They couldn’t get m checked in rv though I booked and paid before I arrived

Business Partner

8/10

Excellent

02 Feb 2025

Nate

The Peabody is a unique hotel for more reasons than just the fantastic live ducks in the fountain. From the classic wall built phone booths to the giant golden dog statues, there is something fun to discover everyone you look.

Business Self

6/10

Pleasant

29 Jan 2025

Daniel

This hotel is conveniently located a few blocks from Beale St. It offers comfortable accommodations for a reasonable price.

Leisure Partner

10/10

Exceptional

29 Jan 2025

Manuel

There were some issues outside of the staff's control and they were superb, friendly and helpful.

Business Self

2/10

Poor

20 Jan 2025

Matthew

To hot to handle

Absolute miserable the hotel room was 88 degrees. They said “ sorry” were trying to get it fixed. They gave us a box fan. Only got the room down to 85 degrees. All rooms were like this. Also had a smoke detector chirping and the maintenance man didn’t know how to fix it. He put the batteries in wrong. We had to fix it ourselves.

4/10

Poor

18 Jan 2025

James

First our room key didn't work after 2 attempts. Then alternate room wasn't cleaned and room temperature was over 85°F. Finally after our 4th trip to the lobby we got an acceptable room.
Staff was very helpful but seemed severely under sraffed as a whole.

2/10

Poor

01 Jan 2025

Alicia

We had no hot water the first morning and the room temperature couldn’t be controlled. The next morning we woke to a 78 degree room to be told that their chillers were out and that we should have been advised. We pull up and were notified upon arrival that we had to pay for valet. We didn’t have breakfast included because we booked through Expedia. The bar area wasn’t open due to lack of staff. We had to cut our stay short because we couldn’t stay in the room due to it being too hot.
Do not recommend booking through Expedia not staying at this hotel.

Partner