Name: Hilton Garden Inn Memphis Downtown Beale Stree
Address: 201 Union Avenue, Memphis, 38103, US

6/10

Pleasant

27 Jul 2026

Juan Carlos

The room and halls are clean and quiet. For some reason they gave us an accessible (handicapped) room which we didn't reserve. The pool was nice and clean. We used the gym every day and it was also nice. The restaurant/ bar is great too. Shout out to the polite bartender. The staff is polite but won't go the extra mile. Housekeeping is every other day. It was a great 3 days but we will definitely book something else next time we are in Memphis.

10/10

Exceptional

25 Jul 2026

Terri

This is a very nice hotel. Most of the staff was friendly. The only problem we had was the lady serving breakfast. She was very rude. The breakfast buffet is 15.00 a person and it’s not worth the money. If we stay again we skip the breakfast.

10/10

Exceptional

23 Jul 2026

Golden

We were there for a festival. The location was easy walking distance to Tom Lee Park. As a mom traveling with 2 teenagers, safety was important to me. I felt completely safe and secure the entire trip. I really liked the parking situation. I hate having to valet my vehicle and then not being able to access it on my own. This parking lot is behind the hotel so we could go by and get things we forgot out of the vehicle. The staff was friendly, the room was clean, and we would stay there again! P.S. Go get cookies from Cookie Plug, you won’t regret it! Also, breakfast at Sugar Grits is elite.

6/10

Pleasant

22 Jul 2026

Joel

Pay for breakfast? Wrong. Had to request Towels. Wrong.

10/10

Exceptional

21 Jul 2026

Joshua

Great visit! Wonderful stay!

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Michael

I wanted to stay close to Beale Street. This place was clean, very comfortable and quiet. The staff were very friendly and helpful.

Self

8/10

Excellent

20 Jul 2026

John C.

Short trip to Memphis for a few nights after visiting family in another area of Tennessee. Chose this Hilton because of its location to Beale St. and the price was pretty reasonable. Location was A+. Short walk to Beale St. and surrounding area was pretty clean. Felt safe as we walked around during the day and early evenings.

The room- bed was okay. Sheets and all were clean (Im OCD and check those things and for bugs immediately). Carpet- okay but worn, bathroom was sufficient but cant say the shower was super clean. Seemed old, some mold or soap scum left, shower door was annoying. Trim on the sliding bathroom door was coming off. Had a mini frig and microwave which was helpful. Our view was not good… we stared at the AC units and had workers out there which startled me. We weren't there much so I didn't ask to change.

Staff were very kind and helpful. Always had a smile and said good morning or welcome back at the front desk or housekeeping staff. They refresh your room every other day but we never saw anyone nor did they refresh our room but all you needed to do was call the front desk if you needed.

They have their own parking lot which was nice as we had a rental car. It did cost $32 a day plus tax but it was around the going rate for the area so parking in another garage close by probably wouldn't have saved us money.

Overall, we would stay there again. Some of the rooms just need some attention but didn't ruin our stay at all. Good stay for the money.

Partner

10/10

Exceptional

19 Jul 2026

Jeyaprakash

All good

Family

10/10

Exceptional

17 Jul 2026

Reggie

The room was clean and spacious as described. The staff was very helpful.

Family_with_children

10/10

Exceptional

12 Jul 2026

Joshua

Excellent visit, excellent customer service! Will definitely be staying here again! Absolutely wonderful visit! Thank you!

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Michael

Shower trim fell off while showering.

Family_with_children

8/10

Excellent

10 Jul 2026

Jonathan

Elevator was broken and had to wait for someone to come. Bathroom had a smell

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Stefanie

The hotel room was very clean and spacious. The room was updated and had plenty of plugs and USB ports for everyone's tablet and cellphone. The staff was extremely nice. The pool was big and clean. My son loved the complimentary strawberry lemonade at the front desk. It is right neighbor to the Memphis Redbirds which we were able to go to a game. We will stay at that hotel again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Fasicka

Safe parking and convenient communt

6/10

Pleasant

04 Jul 2026

Jeyaprakash

Not a pleasant environment

Family

10/10

Exceptional

30 Jun 2026

Jerry

The staff was great and helpful answering all my questions with a smile. I will stay no where else when I am in town.

Great job 👏

Business

8/10

Excellent

28 Jun 2026

Clifford

Saturday night, some children arrived very late and were running up an down the halls very noisily. I'm not sure whose responsibility it is to stop them. They knocked on my door; I woke up and had trouble getting back to sleep.

Self

8/10

Excellent

28 Jun 2026

Caelin

We enjoyed our stay, but missed the fresh cookies that were always by the elevators this time 😭

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Ben

Great location, very clean!

Family_with_children

10/10

Exceptional

27 Jun 2026

adoram

The staff were friendly and very helpful, and the parking area was spacious and secure, requiring a key for access (though there is a fee). This is a great hotel for pet lovers; however, for those without pets, the corridors leading to the rooms—as well as the carpets under the beds—smelled of pets. They clearly try to maintain cleanliness, yet the pet odor remains quite noticeable. The hotel is in a great location for walking; Beale Street isn't far away.

Family

10/10

Exceptional

27 Jun 2026

Ryan

Great view, very clean and new

Family_with_children

6/10

Pleasant

22 Jun 2026

Qiana

Staff is very friendly and helpful. However the beds are hard (at least in my opinion) so for those that like a firm but soft bed I would suggest requesting an extra mattress pad. But if you enjoy the feel of a slab of concrete you’re in luck.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Nathan

Very close to the bass pro pyramid. Gated parking on site.

Family_with_children

10/10

Exceptional

21 Jun 2026

Ivan

Perfect location in the downtown area.

Partner

8/10

Excellent

15 Jun 2026

Katrina

Great location, was clean and felt safe. Loved the restaurant for drinks - good vibes and always busy! Would stay here again.

Family_with_children

10/10

Exceptional

11 Jun 2026

Tabitha

This hotel is absolutely amazing. Everything is clean and fresh smelling. The carpets look brand new and the room were so clean. Parking is gated and right by the back entrance. Unfortunately it cost over $30 a night. Which what you have to pay for the rooms there should be free parking. The pool is real nice and inside so you do not have to worry about sun or weather. But because it is inside if you get a lot of kids in there you will not be able to stay in there because it is entirely too loud and they are jumping and splashing water every which makes the floor slippery and I actually fell because of it. I know it sounds like a lot of complaing but other than that I LOVED this hotel and we plan in staying there again.

Partner

8/10

Excellent

09 Jun 2026

Brandon

The hotel was nice but it felt like everything revolved around the bar / club on the first floor. On check Friday night we had to make our way through everyone that over flowed to the lobby area and the front drive and the side of the building was overtaken by motorcycles. We just didn’t realize we were staying at a nightclub. Then when finally got checked in I finally made my way to the bar that was very unorganized and not clean. Then I ordered 2 Budlights bottles and a vodka and sweet tea and was surprised to find out my total was $38.00. Just felt like I was taken advantage of.

Partner

10/10

Exceptional

07 Jun 2026

Wes

Very clean rooms and staff was great

Business Friends

2/10

Poor

07 Jun 2026

Sonya

This is a party hotel, difficult to try, shower dripped all night after notifying front desk

6/10

Pleasant

07 Jun 2026

Chao

The hotel is ok. The location is good. The breakfast is not included in the room rate and it cost 15 usd for very limited choices. My colleagues and I skipped breakfast a few days as there was really not much to eat other than greasy bacon eggs and sausages.

Business

8/10

Excellent

01 Jun 2026

Eranga

Decent gym, water pressure of the showers is a bit disappointing....

Business

10/10

Exceptional

28 May 2026

Carmelo

Clean and great staff

Family

10/10

Exceptional

26 May 2026

Mike

Nice stay. Sylvia at the front desk was very helpful and welcoming.

10/10

Exceptional

25 May 2026

Nicole

All

10/10

Exceptional

25 May 2026

Cindy

I enjoyed my stay. It was very clean and quiet. I would recommend and I will stay again. Staff was exceptional.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Cherry

Very friendly
Good vibe

Partner

10/10

Exceptional

23 May 2026

Hope

This place is so fun! Staff amazing, entertainment every night!
Great location !!!!
Very safe .

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Tiffany

The hotel was in a perfect location, its is about 3 blocks from Beale. There is a cool hotel bar with live music and great staff

Partner

6/10

Pleasant

10 May 2026

LASANDRA

Didn't have time for breakfast.

Partner

10/10

Exceptional

10 May 2026

LaDonna

The rooms were very nice and clean. All of the hotel staff were very friendly. I enjoyed both restaurants during my stay and they both gave excellent service

Self

8/10

Excellent

09 May 2026

Shaun

The staff were excellent in handling our situation! Thank you! We will definitely come back!

10/10

Exceptional

09 May 2026

MEI YI

Nice location for business trip.

Business

10/10

Exceptional

02 May 2026

Brandon

Nice location. Everything walking distance

Self

6/10

Pleasant

01 May 2026

Tom

Great location and parking. Staff was pleasant except in the restaurant where they seemed way too busy to be bothered by non-drinking customers. Also, temperature in the restaurant was frigid - so cold we got our food to go because it was so uncomfortable. TV was out during a storm - they should consider ditching satellite.

Partner

10/10

Exceptional

29 Apr 2026

Wanda

Great hotel and convenient location to walk many places.

Partner

8/10

Excellent

27 Apr 2026

Alexa

Great Location! The staff was friendly, knowledgeable and helpful. I rated the physical condition of the property very good instead of excellent because there were some big stains on the hallway carpet on the second floor and the trim was coming off the bathroom barn door. Also, I found a capsule on a chair that the previous housekeeper had missed. All in all I had a good stay and would come back.

Self

8/10

Excellent

25 Apr 2026

Charles

Shower edge and edge of toilet next to the floor badly need re-caulking. Hopefully the black edges were not mold.

Partner

10/10

Exceptional

23 Apr 2026

Scott

The staff was amazing. The private parking lot was nice. I liked that you need your key card to enter everywhere.

Partner

10/10

Exceptional

18 Apr 2026

Rusti

Things were very nice

10/10

Exceptional

10 Apr 2026

Anne

Did not need parking!
Rooms very nice ,comfortable and clean!

10/10

Exceptional

06 Apr 2026

Celestine

Hotel was a great stay and great location. Really was in walking distance. The restaurant had good vibes and food

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

Ann Caroline

a pleasant place to stay, get use to their High quality service.however some bad apple get inserted into the pile, hope that this gentleman will realize it and get back to track. we had one room booked then realized that we need to come along with the whole family as they will be no one to help with our younger kid, we then book another room in the hope that during checking in we will be asking for adjoined or family room, unfortunately he was so mean will not even give us the chance to talke ended up having two very far apart rooms

10/10

Exceptional

03 Apr 2026

Hope

Great selection of food and drinks!

Friends

10/10

Exceptional

03 Apr 2026

Jermaine

Bar

Partner

10/10

Exceptional

31 Mar 2026

Jason

Great food and friendly staff?

Self

10/10

Exceptional

29 Mar 2026

Wanda

Room was great. Staff was friendly. Didn’t get to enjoy breakfast or the pool!

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Thomas

PLEASANT

10/10

Exceptional

26 Mar 2026

Meleigha

We had a great stay! They let us keep our car parked there after check out to do some exploring ❤️

Partner

8/10

Excellent

26 Mar 2026

Casey

Staff was super friendly and helpful. Our room was clean and newish. My kids liked the free cookies and lemonade by the front desk, and it was super convenient for walking to a basketball game at the FedExForum.

My only feedback is that the toliet in our room ran almost constantly and the pool deck was very slippery—my son fell while just walking (but was fine).

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Shanika

Clean

8/10

Excellent

22 Mar 2026

Eric

Very clean and wonderful staff. I loved the shower. We had plenty of hot water. The bedding was comfortable. The room was dark enough to sleep. However, it was a noisy night. I heard a lot of drag racing through the night. But the hotel had no control over that. I would stay here again, and possibly ask for a quieter section of hotel .

Family

8/10

Excellent

22 Mar 2026

Deanna

Check-in was a nightmare. We had a 30 minute wait in line (bless the girl working the desk, she needed gelp badly). Once I made it to the desk our room wasn’t yet ready even though it was after 3. Many were experiencing this. The lobby was incredibly loud due to a party being held at The Greyhound. It was also pretty warm. The desk clerk was thoughtf I l enoigh to get me a temporary key so we could park. When wee finally made it back in with our luggage, we waited another 15 minutes or so before our room was ready. The room was clean and the only hiccup was the bathroom, sliding door. It wouldn't stay shut. We eventually wedged a hand towel in the door to keep it closed while in use. Bed was comfortable and the ac worked well. The lady at breakfast this morning was more than accommodating. She wasn’t quite ready when we got there and went above and beyond to make sure we were compensates for any wait we may have had. The staff is to be commended, but the company needs to make sure they have enough employees working at check-in on busy Saturdays.

Partner

10/10

Exceptional

22 Mar 2026

George

The staff was friendly and helpful. Very professional. The room was clean and comfortable. The property was in a great location.

Partner

10/10

Exceptional

22 Mar 2026

Wendy

Clean, quiet property, will stay again

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Clifford

The pillows were not good, but everything else was excellent.

Self

10/10

Exceptional

22 Mar 2026

Leslie

Perfect place to stay for ball games and concerts! Clean! Great location

Partner

10/10

Exceptional

21 Mar 2026

Pareece

This property was nice really easy to access Beale street safe and convenient place to stay will recommend

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Ole

Very friendly staff 👍

10/10

Exceptional

17 Mar 2026

Amber

If I could rate the staff higher than 5 stars, I would! The hotel was great! They got us checked in earlier than expected, the staff was great, greyhound restaurant was awesome with great live music and fantastic drinks and food! First time in Memphis, close to everything we wanted to do!

Family

8/10

Excellent

08 Mar 2026

Henry

Nice

10/10

Exceptional

07 Mar 2026

Taylor

The staff is the friendliest ever! The pool was empty. Restaurant was perfect for breakfast, dinner, and drinks.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

anne

Great gym

10/10

Exceptional

02 Mar 2026

Randy

Great location to Beale Street.

Partner

4/10

Poor

01 Mar 2026

Aysha

I never received my security deposits from my stay.

Self

10/10

Exceptional

24 Feb 2026

Tomarean

From the moment me and my wife we were treated like we were at home everything was perfect from the parking to the room and the downstairs restaurant connected to the hotel the waiters and food were great and they also had great live music. And the star of it all was Ms. Linesia she was amazing great attitude great vibe she made sure everything was perfect for us WE ABSOLUTELY LOVED HER !!! She was definitely a 10/10 host she made accommodations for everything we need great great lady and also when she wasn’t there Ms Tiffany was amazing as well everything about the hotel best hotel downtown if you asked me 10/10 I would definitely recommend this hotel to people to stay and I will be back !!

10/10

Exceptional

16 Feb 2026

Ike

Clean room nice staff

Leisure Partner

10/10

Exceptional

15 Feb 2026

Robert

Every thing was great. The restaurant/Bar in the lobby was Rocking the whole weekend it definitely was a large plus. I would stay here again and again. Oh and the location and parking also a plus

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

James

Staff was very friendly and helpful.

Leisure Family

8/10

Excellent

19 Jan 2026

Paulina

Check-in was quick. Staff were courteous and immediately welcoming. The room was clean but the shower floor had some dirty residue that was visible and I suspect is difficult to remove.
The pool and fitness room were very clean and inviting.
They advertise cookies, but they were always gone whenever we looked for them. Hot cocoa and marshmallows were always available. The location was perfect being close to Beale Street without having all the noise. I really appreciated the easy parking in the gated lot with an on-duty guard at night. The one thing that would have made this hotel stay more perfect would be if breakfast were included for the price, but overall, enjoyed the stay here and would book again.

Business

8/10

Excellent

13 Jan 2026

Thomas

Staff at desk, were very informative and helpful

Partner

10/10

Exceptional

10 Jan 2026

Ryan

The property was super clean and in a convenient location! The front desk staff were so nice and helpful. Lunesia was the front desk receptionist that checked us in. She was so kind and genuine! She waived the early check in fee so we could park and walk over to Beale St. I high recommend this hotel if you are heading to Memphis. Lunesia was the best!

Leisure Family

8/10

Excellent

07 Jan 2026

Kristine

Room was clean and staff were very nice. The water pressure in the shower was heavenly. The hallway and room was a bit run down and needs updating. Otherwise, it was a nice stay.

Leisure Family

10/10

Exceptional

05 Jan 2026

Ricnik

Clean rooms... great staff

Partner

8/10

Excellent

05 Jan 2026

Rhonda

Proximity to FedEx Forum

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Deshawn

Rooms were clean. Staff was friendly and accommodating.

8/10

Excellent

28 Dec 2025

John

Friendly professional staff. Clean room. Had breakfast twice and thought it was much too expensive considering the quality (pancakes were dry and packed). Everything else about the stay was excellent although the concept of an unlockable barn door on the bathroom is ridiculous. No one needs to glean that much personal information from there travel companions from around the crack of the bathroom door.

Friends_and_family Friends

8/10

Excellent

21 Dec 2025

Briana

The room was clean except the microwave was still dirty and shower was half clean but overall experience was good, our receptionist Torri was phenomenal! Will come back!

Leisure Partner

10/10

Exceptional

17 Dec 2025

Matthew

Clean room and friendly staff.

Business

4/10

Poor

30 Nov 2025

AMY

-Several electrical outlets didn’t work, nor did some of the lamps.
-zero housekeeping services, after 4 days, we had towels piled up, trash overflowing…
-staff was very nice, professional, but appeared understaffed( took some doing to get extra towels)
-refrigerator cabinet door was broken
-constant drip in shower on a metal plate made for an annoying sound
- multiple dogs barking incessantly( left in rooms I’m guessing)

Great location, but likely not stay here again.

Leisure Family

10/10

Exceptional

30 Nov 2025

Clifford

When we arrived, the check-in person (name?) told us our room was not ready, so she gave us a coupon for two drinks AND upgraded our room, without us asking! The upgraded room was very large and nice, as were the two drinks!

Leisure Partner

6/10

Pleasant

29 Nov 2025

Andrea

The Good: The location, The DJ at the restaurant, My salmon

The Bad: The room was not clean, The cabinet were refrigerator was had exposed wood that cut my hand when I reached into it, They charger over 18% gratuity without telling us or posting it anywhere, they burned my sister’s salmon and my other sister’s chicken wings were not real chicken the text was like soy.

I didn’t want to ruin girls night with my 3 sisters but I can’t say the experience was great. It was between okay and good.

Leisure Family

10/10

Exceptional

12 Nov 2025

Dawn

Nice room

Business

10/10

Exceptional

11 Nov 2025

Tiashaw

My girlfriends and I were in town for a concert at FedEx Forum. This location was literally around the corner from the arena. The staff was very nice and made sure we had everything we needed. I will definitely stay here again.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Kimberly Meeks

Great stay!

10/10

Exceptional

05 Nov 2025

Alison

Staff amazing

10/10

Exceptional

30 Oct 2025

Lena

Hotel was constantly being cleaned. Near to Beale Street and Sun Studios.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Sue

Very clean and modern hotel. Staff was very friendly with great service. Wonderful downtown location if you're looking for Beale St. fun. Only complaint is the breakfast buffet. With an hour left for service there was very little left at buffet and no attempts made to replenish. Very expensive also.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Christine

Breakfast was different every morning based on the number of people

Partner

10/10

Exceptional

15 Oct 2025

anthony

Lovely friendly staff and lovely comfortable rooms